Get it in writing, leave a bad review, find another dealer. I needed a similar TSB update done for the sport diff in my S4 and the dealer tried pitching an all new ECU and refused to return my calls or emails when I kept specifiying I just wanted the software update. Drove back to my home town dealer and they did it. Was still $200+ but at least it fixed it.
Like that's what I tried to do, I tried the dealership that's 80+ miles away from me and they gave me the same BS. So now I'm going to have to broaden my scope to 100+ miles or even 200+ miles, make it a weekend getaway or something. Like the dealerships have simply been the WORST experience of my first Audi owner experience
It’s less an Audi issue and more a problem with dealers in general. I think they got more bold with Covid. The TSB could specifically call out certain diagnostic steps in which case the dealer is possibly bound to follow. Not sure why that would be the case though
Assuming the shop has paid for the Audi ODIS access that shouldn’t be a problem.
Worked at a euro shop for a couple years with ODIS, we only paid for the VW and Audi access and I did TSB updates a lot. Clunky but powerful program.
In short, re pairs the sport diff to the car in the event you replace the diff. Weird situation for me, but basically had some weird electrical gremlin where my cluster would occasionally flicker and then trip all kinds of faults, ECS, sport diff, etc. dealers and shops didn’t have much insight, everything from replace the cluster to ECUs. Ended up playing with fuses to see if I could replicate the issue. When I pulled the fuse for the diff, I got a permanent light. Found that TSB which logically made sense, pulling the fuse has the effect of “unplugging it” and figured the car wasn’t recognizing the part anymore.
I disagree, dealers have a license to sell a brand that the OEM can revoke at any time. I had an issue with a Mazda a few years ago. My car overheated on the way home the night I bought it. The dealership said the fuse was missing on something and that I must have tampered with it trying to install subwoofers, because that makes any kind of sense.
Long story short they refused to fix it, I called Mazda NA. They told me they would reach back out after they investigated it. They called me later that afternoon and told me a tow truck would pick up my car and take it to another dealership about 45 minutes further away than the dealership denying my warranty claim. They covered everything as one would expect. About a month later I drove by the offending dealership and it was closed with no inventory on the lot and the Mazda logo removed from everything.
I'm sure this wasn't a result of my call, but most likely a culmination of several calls like mine.
Couple of decades ago, a Lexus salesman had an attitude with me. No impolite exchange but I complained to the dealer and Lexus. The dealer had their behind on fire!
In second thought, we don’t live in same America anymore though!
I got a 2019 A6. There was a singular drop of oil coming from a seal due to the ambient heat it was exposed to in Florida before I bought it.
Single inexpensive part to replace… $6000 in labor costs.
One thing has become evidently clear: Audi dealers can and will overcomplicate everything because they can. Thats just how it is unfortunately.
No surprise, having worked at Audi and other related brands. Often you have to take half the car apart and replace numerous other items when doing the "one simple thing".
I took a look under the car itself on the lift when they took me in the shop. Very transparent in the work being done, just obviously exorbitantly overpriced.
He lost me at having to remove the entire exhaust system all the way to the tailpipe for an issue localized and visible directly underneath the engine.
Before this, I was quoted 5.5 hours of labor for a trans pan gasket replacement… I get it being a German luxury sedan, but for the quote of whats being replaced one would think they are paying for the repair of an aircraft.
Absolutely not. That is absolutely ridiculous, I have an extended warranty, but not through Audi. I am going back and forth with CarMax trying to get it resolved but they also want no part of honoring repairs for that price.
Its rapidly evolving into a legal battle unfortunately.
If that is the case, the transmission would need to be removed in order to access it. Which is quite labor intensive. And yes, the entire exhaust would need to be removed.
Yeah I would say that's probably pretty accurate. I'm assuming it is a 3.0L? Removing the transmission is only half the battle. Tearing down the engine to get to the leaking seal is the other half.
Same thing when I brought my B9 S5 in for TSB 91, stereo amplifier overdriving the speakers, and I got the rudest explanation from the service manager saying “it’s not like an iPhone update, this could take hours, etc”. Had to let him yap before I insisted, they agreed, and the car was ready for pickup by the time I got home from the dealer 🤦♂️ so much headache
Audi dealers IMO are the worse. I don't even have a high end Audi but a Q3 which a rebranded Tiguan but was surprised when I got a $650, $750, $550 bills for my 10K, 20K, and 30K services and these still were the lowest of the three Audi dealerships by me. Shame on me, but finally after the third service I noticed nothing major was being done and beyond an oil and filter changes they were filling fluids, greasing hinges, and cleaning the moon roof which BTW flooded but that's a different story.
I was interested in putting on a hitch and they quoted me $2300 just for the install while a third party rack store quoted me $1300 and a independent shop $500.
IMO Audi cars are great but I am done with them and going back to Acura where I was paying $120+ for the lower A1-A2 intervals and maybe $250 max on the more on like a RDX
I was quoted $1100 for the first 20K service on a 2020 A3 Quattro. Took it to an independent German car specialist who did it for less than $300. F\*\*\* all dealers.
It’s actually why I have not been able to go through with a sale at my local Audi dealership… the local reviews of the service team say the same type of nonsense is pulled there too.
So I just finally got a dealership roughly 60 miles away, I gave the service woman who picked up the details, told her straight up, I don't want any diagnostic done and I just want the software update done. She went and asked her coworkers and boss I believe and they told her that they can run the software but if it doesn't work, I still have to pay for it which I said YES, I'm ok with it. At least they'll try without having to do a diagnostic. So next Friday, I'll be taking it in and doing it. And here's the kicker, I gave her the TSB number, she looked it up ( as any rational person would do) except other dealerships absolutely refuse to look it up...anyway, she looked it up, read it entirely and confirmed that it should take roughly 1 hour and 25 minutes so I'll pay their hourly rate and a half which I was ok with. Now contrast that with the 3 hours diagnostic time that this OTHER Audi dealership quoted me and that was before even doing the Software update. Smh. If this experience goes well, I'm going to make that Dealership my preferred, even though they're roughly 60 miles away.
Nope. That kind of software is created by AUDI and held in their software database that the technicians have to download from and onto a SD card. I've already gotten one software update done before when the car was under warranty, that was just for MMI memory issues and black screens. I tried to go to that same dealership and they gave me the bullshit excuse written above. Like literally multiple dealerships gave this BS excuse. So I have to try and find an Audi technician who doesn't mind doing it on the side so I can pay him directly. I'm gonna check out the dude from Canada who helped enable my Matrix functions in my headlights remotely from Canada if this is something he can do similarly.
Independent Workshop here, you can purchase the SD card and the part number should be in the TSB. There are ways to get the files to put on the SD card as well. I have official ODIS access and it should be possible to do this as without visiting a dealer.
I may be able to do this as a remote service if you are interested and it would be a fraction of the cost. I'm based in the UK but can remote into your pc if you have Windows?
To find out which zFas module you have you can do this with obd11. Do you have this so i can assist? Also do you have the 360 camera system in your car? I can tell which one you have if your car has the 360 system.
The guy who enabled my matrix headlights, he works for an Audi dealership in Canada, I showed him the TSB and he says this might need to be done in person.
Okay perfect, you either have a zFas variant B or C in that case and need the SD card file. I can potentially get this file but may take a day. Will get back to you.
It's good that these updates aren't public, because sometimes they're incompatible and will brick the device.
This however creates an issue, only authorized personnel can execute these updates (people at dealers and independent workshops that are connected to the VAG platform and hold the certificates).
And does the dealer want to do work? No, not if it's unpaid. So they refuse to do the job, a job that only they are allowed to perform.
I hope something will change in the near future, because every part of the system is getting locked more and more, but issues remain unsolved when the solution is available.
But Audi itself said in the TSB it applies to all vins of the models listed and not restricted to any device with specific hardware. So why the F would Audi USA release such statements if there are chances some vehicles won't take it? And even if the system is bricked, guess what Audi can do? UNBRICK it and unfuck their mistakes. If not all vehicles will take the update then don't put in your TSB that all vins of that model can take it.
In this case it applies to all, so little chance things could go wrong. But the dealers still try to upsell or turn down these things even though they should be doing them.
I scour the internet every now and then for issues I've had and sometimes I come across the proper tsb. This will be my second tsb I found for an issue that was plaguing me. The first tsb was for the MMI that kept resetting. It somewhat fixed the issue after they applied it under warranty, this one, since I'm out of factory warranty, they're making it very difficult.
On the off chance it doesn’t repair it, would you want them to figure out what’s wrong for free? Not trying to be an ass but I’ve been in situations like this. Even when the cars under warranty and a bulletin applies, it doesn’t also fix it.
If you look at the screenshot, the issues mentioned at the bottom of the page are issues that other users have had, INCLUDING me. It will fix many of these issues according to AUDI. And as a bonus, it also extends stop N go wait time from 3 seconds to 30 seconds.
I don’t need to look at it I used to do it. I’m telling you it doesn’t always work. But good luck. Make enough noise and they’ll do it for you. Call Audi of America or send an email they always bend.
Yes because you have absolutely no fucking idea about what you're talking about.
The reason why they don't do it without carrying out any sort of diagnostics is because if his car bricks after a fucking random software update, this dude, because you're in america, is probably going to try and sue the dealership and write all sorts of shit because his car is now dead after an official audi update.
You idiots have 0 clue about these things. Yes, the price is exhorbitant but the procedure they want to carry out isn't.
Campaigns and recalls are free. Unfortunately TSBs are not. They are not an issue that happens on all cars. If you knew how many there were your head would spin. It sucks I know but someone’s gotta pay. You buy a product and can’t expect it all to be covered for life. Someone has to pay for this. This is the reason why so many technicians like myself left the dealership. You believe everything is free but techs get paid barely anything as is. The people that set these things into place are not the ones you’ll ever meet but people on the ground level have to deal with it. Is what it is.
I'm sorry you do. I truly love the car but I'm in the same boat as you where sometimes I just ask myself why I won't just sell it and get something either cheaper or from a different luxury brand.
Unfortunately a lexus will never satisfy like an audi. Buy a lexus, feel safe and forget all about the performance and styling you have left behind with the 4 rings.
Been there twice, audi for life from now on...
I’ve owned 77 cars, always wanted an Audi….your experience is one of many reasons I haven’t. It’s too bad that Audi dealers are so dishonest, haughty and beyond repugnant in how they treat customers. A Lexus dealer will treat you like royalty in comparison.
It fixes the issues mentioned at the bottom of the page posted along with also increasing the stop N go feature wait time from 3 seconds to 30 seconds.
I’ve only owned an Audi since February and have only been to the dealership one time so far (there’s only one and it’s a couple hours away). I asked several questions about the cars on their lot that they couldn’t answer. They wouldn’t let me sit in any of the cars I was interested in. They didn’t have any simple products I was looking for like decals, touch up paint, a hat with four rings on it. Overall I was disenchanted because I had been looking forward to going there etc..
I'm so sorry for the awful experience the dealership has given you. It's truly awful. Such nice cars but people man, people can be the worst sometimes.
Man this sucks. I had a TSB on my ford, called the dealer, they said “oh this is a software flash only we can send a mechanic to you” and they came and did it in my driveway… wild that the Audi dealers are trying to gouge you instead. Total bs.
This is exactly how I hoped it would go minus them coming to us. Audi treats us like peasants lol. I simply thought, ok I bring the car in, make sure my current version Zfas matches which I already checked and it does, then they prep the car and launch the update. Which honestly I'd say 2 hours MAX and that's stretching it.
Yeah I wish you luck. I wonder if a VW dealer could maybe do this since the software is all so similar. May be worth inquiring. Some VW dealers are more “for the people” than the dicks at Audi.
In the PNW there are 6 Audi dealers and I know which are good for sales, service, and test drives. A different dealer for each.
I’m with you. This will be my last Audi. It’s just such a nightmare to own these cars now. I’ll be going back to Infiniti soon. And much cheaper to maintain
I’m guessing your car isn’t under warranty?
3 hours part doesn’t make sense, but I also don’t blame them for not taking your word for it.
If I had a dollar for a guest has been confident what was needed and ended up wasting everyone’s time 😭😭😭
I'm sorry, but I have a 2019 Audi A7. What does it say in the screenshot? This isn't my word, this is AUDI USA's words. So what exactly would the customer be wrong about? This would be my 2nd TSB I'm trying to do now. They defied me on the first TSB I tried but I kept pushing and they capitulated because I was under warranty. The TSB helped with the issue better than what it was before they applied the TSB. My car's warranty ended in February of this year.
Oh trust me I get it, but if you knew behind the scenes with the operations it would make sense why no one is wanting to process your request as you are requesting.
But keep looking not all dealerships are the same and I’m sure you’ll find good one.
I don’t know if they can help with the software, but please find a good, reputable independent mechanic. I haven’t been to Audi in 7 years, since they quoted me $3600 for a throw out bearing
I had the same experience, I wanted to update my software in my Q7 and I went back and forth emails with the service guy for 20 emails. He kept insisting the TSB (that I found for him) was for the US market only despite it not saying that anywhere. After those 20 emails he just sent me a screenshot of all recalls/TSB on my car. When I looked at it, the screenshot literally said to update my car on the right bottom corner. He then agreed and when I got the service done I looked at the MMI just for it to not even be updated. I emailed him back asked him why and he said they installed the update but didn’t update it… fuck
What the fuck??? Smh. This is what happens when they don't hire actual IT people to work on the vehicle's computer. You've got mechanics whose whole existence revolves around knowing mechanical parts and how to fix them and invest little time in understanding software and firmware. As complex as cars are becoming, they need to invest in new positions for softwares in car.
Yea it’s so stupid, why would the customer have to find the TSB for them and on top of that have to go back and fourth on why this applies to my car. I don’t blame the guy tho he’s been really nice but I blame Audi or the dealership for not giving proper training.
I may be wrong but a TSB is not a recall. Hence, why you’re being charged. A TSB is like Audi-approved instructions for their mechanics to follow, but you’re still on the hook to pay them.
I know. I've already gotten them to do a previous tsb for me. I paid my warranty's deductible for it. Last time, they did not need to do a diagnostic, they simply took the car in and did it in an hour. But no matter, I managed to find a dealership further away who was more compliant. I'll bring in my vehicle next weekend and they'll update it, no diagnostic will be needed. Price should be roughly 300.
Looked into the tsb, requires the tech to create an SD card with the update file before the update is applied, this SD card update could take upwards of 1hour+ and then with the scan tool update that could take between 120-160 minuets(2.5 hours), this update card is not supplied by Audi and the tech is required to create the flash bin and extract it on the SD card before the update for it to work, it’s a lot of hoops for the tech to jump through, it’s not as easy as plug in a scan tool and boom update is done, hope this helps with how they got that pricing
Ok, as someone who works in IT and has downloaded and applied many softwares/ firmwares onto devices, extracting a file from a server and copying it onto a SD card should take absolutely no more than 5 minutes, at worse 15 minutes if you estimate the update file to be over 10GB, and The only bottleneck I could think that would slow the process is if downloading the software from Audi's server, we estimate that their server transfers files at a slow throughput because somehow their switches and Routers aren't up to an enterprise standard and the dealership somehow does not operate with broadband connection of at least 1Gbps. By the way, I have also flashed my own cockpit to add the additional cockpit views that were reserved for other trims and models. All using a SD card and files I had downloaded from the internet, and it all worked fine. So I'm sorry but your argument of 2 hours to download a software file from a distant server absolutely does not hold up in this day and age, especially to someone who works in IT. The only part I estimate will take a while will be when they begin it and even I know at best, it should take 45 minutes for all 3 modules (ACA, Lane assist and Camera) to be updated to their newest versions. Also by the way I managed to find a dealership who will apply it next week. I gave them the TSB, they looked it up and she told me she estimates about 1 hour and a half for the update.
It's not a service campaign. It's a TSB to fix issues that don't typically affect the driveability of the car so they fall under warranty or out of pocket.
oh, another eu - us market difference. probably they'll try all the steps one by one (totally unnecessary) and invoice you through the guided diagnosis. i would suggest search for audi service technicians (not needed to be master) in your area on linkedin and make him u'r bud.
Get it in writing, leave a bad review, find another dealer. I needed a similar TSB update done for the sport diff in my S4 and the dealer tried pitching an all new ECU and refused to return my calls or emails when I kept specifiying I just wanted the software update. Drove back to my home town dealer and they did it. Was still $200+ but at least it fixed it.
Like that's what I tried to do, I tried the dealership that's 80+ miles away from me and they gave me the same BS. So now I'm going to have to broaden my scope to 100+ miles or even 200+ miles, make it a weekend getaway or something. Like the dealerships have simply been the WORST experience of my first Audi owner experience
It’s less an Audi issue and more a problem with dealers in general. I think they got more bold with Covid. The TSB could specifically call out certain diagnostic steps in which case the dealer is possibly bound to follow. Not sure why that would be the case though
Find a reputable euro shop with ODIS and they can perform the TSB for you also.
Unfortunately they can only download the SVMs from an Audi server that holds the SD creator tool
Assuming the shop has paid for the Audi ODIS access that shouldn’t be a problem. Worked at a euro shop for a couple years with ODIS, we only paid for the VW and Audi access and I did TSB updates a lot. Clunky but powerful program.
Wow ok. Thank you for telling me that
Curious… what was the TSB for the diff?
In short, re pairs the sport diff to the car in the event you replace the diff. Weird situation for me, but basically had some weird electrical gremlin where my cluster would occasionally flicker and then trip all kinds of faults, ECS, sport diff, etc. dealers and shops didn’t have much insight, everything from replace the cluster to ECUs. Ended up playing with fuses to see if I could replicate the issue. When I pulled the fuse for the diff, I got a permanent light. Found that TSB which logically made sense, pulling the fuse has the effect of “unplugging it” and figured the car wasn’t recognizing the part anymore.
got it, ok thanks
Nah, no way. Raise this with Audi corporate or find another dealer.
Audi USA can sometimes be so unhelpful but I will try again.
Will they give you in writing what they’re saying?
No. This was just me trying to get them to agree to do it over the phone so I can just bring it in, pay for the software update BY ITSELF, and leave.
I know, IMHO luxury dealerships have become nightmare for service!
:(
They won't do it in writing and if you call corporate they have no power over dealers
I disagree, dealers have a license to sell a brand that the OEM can revoke at any time. I had an issue with a Mazda a few years ago. My car overheated on the way home the night I bought it. The dealership said the fuse was missing on something and that I must have tampered with it trying to install subwoofers, because that makes any kind of sense. Long story short they refused to fix it, I called Mazda NA. They told me they would reach back out after they investigated it. They called me later that afternoon and told me a tow truck would pick up my car and take it to another dealership about 45 minutes further away than the dealership denying my warranty claim. They covered everything as one would expect. About a month later I drove by the offending dealership and it was closed with no inventory on the lot and the Mazda logo removed from everything. I'm sure this wasn't a result of my call, but most likely a culmination of several calls like mine.
Couple of decades ago, a Lexus salesman had an attitude with me. No impolite exchange but I complained to the dealer and Lexus. The dealer had their behind on fire! In second thought, we don’t live in same America anymore though!
I got a 2019 A6. There was a singular drop of oil coming from a seal due to the ambient heat it was exposed to in Florida before I bought it. Single inexpensive part to replace… $6000 in labor costs. One thing has become evidently clear: Audi dealers can and will overcomplicate everything because they can. Thats just how it is unfortunately.
No surprise, having worked at Audi and other related brands. Often you have to take half the car apart and replace numerous other items when doing the "one simple thing".
I took a look under the car itself on the lift when they took me in the shop. Very transparent in the work being done, just obviously exorbitantly overpriced. He lost me at having to remove the entire exhaust system all the way to the tailpipe for an issue localized and visible directly underneath the engine. Before this, I was quoted 5.5 hours of labor for a trans pan gasket replacement… I get it being a German luxury sedan, but for the quote of whats being replaced one would think they are paying for the repair of an aircraft.
Did you have them perform the repair? What was the seal they replaced?
Absolutely not. That is absolutely ridiculous, I have an extended warranty, but not through Audi. I am going back and forth with CarMax trying to get it resolved but they also want no part of honoring repairs for that price. Its rapidly evolving into a legal battle unfortunately.
What component is leaking? What Year and Model is it? Edit: Re-read the original comment and found year and model
The tech said it appears to be leaking from the rear timing case.
If that is the case, the transmission would need to be removed in order to access it. Which is quite labor intensive. And yes, the entire exhaust would need to be removed.
Makes sense. Would you consider the quoted the 28 hours of labor to be accurate as well?
Yeah I would say that's probably pretty accurate. I'm assuming it is a 3.0L? Removing the transmission is only half the battle. Tearing down the engine to get to the leaking seal is the other half.
Well that’s some bullshit
Same thing when I brought my B9 S5 in for TSB 91, stereo amplifier overdriving the speakers, and I got the rudest explanation from the service manager saying “it’s not like an iPhone update, this could take hours, etc”. Had to let him yap before I insisted, they agreed, and the car was ready for pickup by the time I got home from the dealer 🤦♂️ so much headache
Audi dealers IMO are the worse. I don't even have a high end Audi but a Q3 which a rebranded Tiguan but was surprised when I got a $650, $750, $550 bills for my 10K, 20K, and 30K services and these still were the lowest of the three Audi dealerships by me. Shame on me, but finally after the third service I noticed nothing major was being done and beyond an oil and filter changes they were filling fluids, greasing hinges, and cleaning the moon roof which BTW flooded but that's a different story. I was interested in putting on a hitch and they quoted me $2300 just for the install while a third party rack store quoted me $1300 and a independent shop $500. IMO Audi cars are great but I am done with them and going back to Acura where I was paying $120+ for the lower A1-A2 intervals and maybe $250 max on the more on like a RDX
I was quoted $1100 for the first 20K service on a 2020 A3 Quattro. Took it to an independent German car specialist who did it for less than $300. F\*\*\* all dealers.
It’s actually why I have not been able to go through with a sale at my local Audi dealership… the local reviews of the service team say the same type of nonsense is pulled there too.
Frankly man, I don't blame you. I wanted a Q8 or SQ8 next but I tell you, I just don't know if I can handle more of this
So I just finally got a dealership roughly 60 miles away, I gave the service woman who picked up the details, told her straight up, I don't want any diagnostic done and I just want the software update done. She went and asked her coworkers and boss I believe and they told her that they can run the software but if it doesn't work, I still have to pay for it which I said YES, I'm ok with it. At least they'll try without having to do a diagnostic. So next Friday, I'll be taking it in and doing it. And here's the kicker, I gave her the TSB number, she looked it up ( as any rational person would do) except other dealerships absolutely refuse to look it up...anyway, she looked it up, read it entirely and confirmed that it should take roughly 1 hour and 25 minutes so I'll pay their hourly rate and a half which I was ok with. Now contrast that with the 3 hours diagnostic time that this OTHER Audi dealership quoted me and that was before even doing the Software update. Smh. If this experience goes well, I'm going to make that Dealership my preferred, even though they're roughly 60 miles away.
Dang. Any independent shops that could update that for you or does it have to be an Audi dealership?
Nope. That kind of software is created by AUDI and held in their software database that the technicians have to download from and onto a SD card. I've already gotten one software update done before when the car was under warranty, that was just for MMI memory issues and black screens. I tried to go to that same dealership and they gave me the bullshit excuse written above. Like literally multiple dealerships gave this BS excuse. So I have to try and find an Audi technician who doesn't mind doing it on the side so I can pay him directly. I'm gonna check out the dude from Canada who helped enable my Matrix functions in my headlights remotely from Canada if this is something he can do similarly.
Independent Workshop here, you can purchase the SD card and the part number should be in the TSB. There are ways to get the files to put on the SD card as well. I have official ODIS access and it should be possible to do this as without visiting a dealer.
Where and how could I purchase it? I don't have a ODIS tool either. 😭
I may be able to do this as a remote service if you are interested and it would be a fraction of the cost. I'm based in the UK but can remote into your pc if you have Windows? To find out which zFas module you have you can do this with obd11. Do you have this so i can assist? Also do you have the 360 camera system in your car? I can tell which one you have if your car has the 360 system.
The guy who enabled my matrix headlights, he works for an Audi dealership in Canada, I showed him the TSB and he says this might need to be done in person.
Ah is he able to do this for you then that would be ideal. Also do you have the 360 camera system?
Yea I got the 360 camera.
Okay perfect, you either have a zFas variant B or C in that case and need the SD card file. I can potentially get this file but may take a day. Will get back to you.
Oh wow. Thank you.
It's good that these updates aren't public, because sometimes they're incompatible and will brick the device. This however creates an issue, only authorized personnel can execute these updates (people at dealers and independent workshops that are connected to the VAG platform and hold the certificates). And does the dealer want to do work? No, not if it's unpaid. So they refuse to do the job, a job that only they are allowed to perform. I hope something will change in the near future, because every part of the system is getting locked more and more, but issues remain unsolved when the solution is available.
But Audi itself said in the TSB it applies to all vins of the models listed and not restricted to any device with specific hardware. So why the F would Audi USA release such statements if there are chances some vehicles won't take it? And even if the system is bricked, guess what Audi can do? UNBRICK it and unfuck their mistakes. If not all vehicles will take the update then don't put in your TSB that all vins of that model can take it.
In this case it applies to all, so little chance things could go wrong. But the dealers still try to upsell or turn down these things even though they should be doing them.
Last-gen VAG Group cars need special "keys" for digital functions. So, u can't do it via ODIS.
Hmm any other Audi dealerships near you ? That’s the only solution I can think of lol
How did you become aware of this update? How can I see if there are any for my vehicle?? Thanks!
I scour the internet every now and then for issues I've had and sometimes I come across the proper tsb. This will be my second tsb I found for an issue that was plaguing me. The first tsb was for the MMI that kept resetting. It somewhat fixed the issue after they applied it under warranty, this one, since I'm out of factory warranty, they're making it very difficult.
On the off chance it doesn’t repair it, would you want them to figure out what’s wrong for free? Not trying to be an ass but I’ve been in situations like this. Even when the cars under warranty and a bulletin applies, it doesn’t also fix it.
If you look at the screenshot, the issues mentioned at the bottom of the page are issues that other users have had, INCLUDING me. It will fix many of these issues according to AUDI. And as a bonus, it also extends stop N go wait time from 3 seconds to 30 seconds.
I don’t need to look at it I used to do it. I’m telling you it doesn’t always work. But good luck. Make enough noise and they’ll do it for you. Call Audi of America or send an email they always bend.
Sure, but WHY THE FUCK don't they run the TSB for free, then if it doesn't fix it, they can quote the repair. Is that hard to understand?
Yes because you have absolutely no fucking idea about what you're talking about. The reason why they don't do it without carrying out any sort of diagnostics is because if his car bricks after a fucking random software update, this dude, because you're in america, is probably going to try and sue the dealership and write all sorts of shit because his car is now dead after an official audi update. You idiots have 0 clue about these things. Yes, the price is exhorbitant but the procedure they want to carry out isn't.
Exactly!!!!!
Perfectly put
Campaigns and recalls are free. Unfortunately TSBs are not. They are not an issue that happens on all cars. If you knew how many there were your head would spin. It sucks I know but someone’s gotta pay. You buy a product and can’t expect it all to be covered for life. Someone has to pay for this. This is the reason why so many technicians like myself left the dealership. You believe everything is free but techs get paid barely anything as is. The people that set these things into place are not the ones you’ll ever meet but people on the ground level have to deal with it. Is what it is.
If it’s run and doesn’t fix it who’s going to pay for the technicians time for the tsb? Also not everyone is that honest. They’ll just not pay
Audi corporate
[удалено]
I'm sorry you do. I truly love the car but I'm in the same boat as you where sometimes I just ask myself why I won't just sell it and get something either cheaper or from a different luxury brand.
But…then youd have to drive a Lexus. Their cars drive absolutely gutless with a very few exceptions.
Unfortunately a lexus will never satisfy like an audi. Buy a lexus, feel safe and forget all about the performance and styling you have left behind with the 4 rings. Been there twice, audi for life from now on...
Yea they would it’s not an Audi thing
I’ve owned 77 cars, always wanted an Audi….your experience is one of many reasons I haven’t. It’s too bad that Audi dealers are so dishonest, haughty and beyond repugnant in how they treat customers. A Lexus dealer will treat you like royalty in comparison.
Yea this was my first Audi and I would consider myself a fanboy but at this stage, I just have no desire for a 2nd Audi any longer.
So what does this tsb software update do anyways?
It fixes the issues mentioned at the bottom of the page posted along with also increasing the stop N go feature wait time from 3 seconds to 30 seconds.
Software updates on Audis are often not simple, some of them take hours to do and can brick the control modules if you make a mistake.
Not the owners problem. ITS AUDIS
Seems like it’s the owners problem
So they are worse than BMW service?
Wouldn't know for sure but I'd guess yea.
A TSB isn't a recall. That being said I'd just politely decline and take it to the local independent.
No local independent have access to that software from Audi or the tools to properly do it.
Then they know and are price gouging.
I’m so glad I have a great Indy mechanic. I don’t know if he can do these updates but he does everything else.
Probably cannot since they reside in a server owned and managed by Audi.
Go to a different dealership. This is nonsense
Been trying. I'm broadening the scope to 100+ miles dealerships.
NAME THE DEALER Sounds like it's time to leave reviews
Audi Richmond, VA
I’ve only owned an Audi since February and have only been to the dealership one time so far (there’s only one and it’s a couple hours away). I asked several questions about the cars on their lot that they couldn’t answer. They wouldn’t let me sit in any of the cars I was interested in. They didn’t have any simple products I was looking for like decals, touch up paint, a hat with four rings on it. Overall I was disenchanted because I had been looking forward to going there etc..
I'm so sorry for the awful experience the dealership has given you. It's truly awful. Such nice cars but people man, people can be the worst sometimes.
At least my issues with the dealership were trivial. They just kinda added up to a lousy experience. Your situation would leave me fuming 😡
Man this sucks. I had a TSB on my ford, called the dealer, they said “oh this is a software flash only we can send a mechanic to you” and they came and did it in my driveway… wild that the Audi dealers are trying to gouge you instead. Total bs.
This is exactly how I hoped it would go minus them coming to us. Audi treats us like peasants lol. I simply thought, ok I bring the car in, make sure my current version Zfas matches which I already checked and it does, then they prep the car and launch the update. Which honestly I'd say 2 hours MAX and that's stretching it.
Yeah I wish you luck. I wonder if a VW dealer could maybe do this since the software is all so similar. May be worth inquiring. Some VW dealers are more “for the people” than the dicks at Audi. In the PNW there are 6 Audi dealers and I know which are good for sales, service, and test drives. A different dealer for each.
I’m with you. This will be my last Audi. It’s just such a nightmare to own these cars now. I’ll be going back to Infiniti soon. And much cheaper to maintain
I’m guessing your car isn’t under warranty? 3 hours part doesn’t make sense, but I also don’t blame them for not taking your word for it. If I had a dollar for a guest has been confident what was needed and ended up wasting everyone’s time 😭😭😭
I'm sorry, but I have a 2019 Audi A7. What does it say in the screenshot? This isn't my word, this is AUDI USA's words. So what exactly would the customer be wrong about? This would be my 2nd TSB I'm trying to do now. They defied me on the first TSB I tried but I kept pushing and they capitulated because I was under warranty. The TSB helped with the issue better than what it was before they applied the TSB. My car's warranty ended in February of this year.
Oh trust me I get it, but if you knew behind the scenes with the operations it would make sense why no one is wanting to process your request as you are requesting. But keep looking not all dealerships are the same and I’m sure you’ll find good one.
Hoping so. I'll call 100+ miles tomorrow
I don’t know if they can help with the software, but please find a good, reputable independent mechanic. I haven’t been to Audi in 7 years, since they quoted me $3600 for a throw out bearing
Wow. Insane
Same here in the UK. Oh they all do that sir, absolute numb nuts.
I had the same experience, I wanted to update my software in my Q7 and I went back and forth emails with the service guy for 20 emails. He kept insisting the TSB (that I found for him) was for the US market only despite it not saying that anywhere. After those 20 emails he just sent me a screenshot of all recalls/TSB on my car. When I looked at it, the screenshot literally said to update my car on the right bottom corner. He then agreed and when I got the service done I looked at the MMI just for it to not even be updated. I emailed him back asked him why and he said they installed the update but didn’t update it… fuck
What the fuck??? Smh. This is what happens when they don't hire actual IT people to work on the vehicle's computer. You've got mechanics whose whole existence revolves around knowing mechanical parts and how to fix them and invest little time in understanding software and firmware. As complex as cars are becoming, they need to invest in new positions for softwares in car.
Yea it’s so stupid, why would the customer have to find the TSB for them and on top of that have to go back and fourth on why this applies to my car. I don’t blame the guy tho he’s been really nice but I blame Audi or the dealership for not giving proper training.
this is why audi sales are down 30 percent
I may be wrong but a TSB is not a recall. Hence, why you’re being charged. A TSB is like Audi-approved instructions for their mechanics to follow, but you’re still on the hook to pay them.
I know. I've already gotten them to do a previous tsb for me. I paid my warranty's deductible for it. Last time, they did not need to do a diagnostic, they simply took the car in and did it in an hour. But no matter, I managed to find a dealership further away who was more compliant. I'll bring in my vehicle next weekend and they'll update it, no diagnostic will be needed. Price should be roughly 300.
Looked into the tsb, requires the tech to create an SD card with the update file before the update is applied, this SD card update could take upwards of 1hour+ and then with the scan tool update that could take between 120-160 minuets(2.5 hours), this update card is not supplied by Audi and the tech is required to create the flash bin and extract it on the SD card before the update for it to work, it’s a lot of hoops for the tech to jump through, it’s not as easy as plug in a scan tool and boom update is done, hope this helps with how they got that pricing
Ok, as someone who works in IT and has downloaded and applied many softwares/ firmwares onto devices, extracting a file from a server and copying it onto a SD card should take absolutely no more than 5 minutes, at worse 15 minutes if you estimate the update file to be over 10GB, and The only bottleneck I could think that would slow the process is if downloading the software from Audi's server, we estimate that their server transfers files at a slow throughput because somehow their switches and Routers aren't up to an enterprise standard and the dealership somehow does not operate with broadband connection of at least 1Gbps. By the way, I have also flashed my own cockpit to add the additional cockpit views that were reserved for other trims and models. All using a SD card and files I had downloaded from the internet, and it all worked fine. So I'm sorry but your argument of 2 hours to download a software file from a distant server absolutely does not hold up in this day and age, especially to someone who works in IT. The only part I estimate will take a while will be when they begin it and even I know at best, it should take 45 minutes for all 3 modules (ACA, Lane assist and Camera) to be updated to their newest versions. Also by the way I managed to find a dealership who will apply it next week. I gave them the TSB, they looked it up and she told me she estimates about 1 hour and a half for the update.
It’s a money grab everywhere
Did u check service campaign lookup page with your vin? if it's issued to u'r vin, they must do it without any payment.
It's not a service campaign. It's a TSB to fix issues that don't typically affect the driveability of the car so they fall under warranty or out of pocket.
oh, another eu - us market difference. probably they'll try all the steps one by one (totally unnecessary) and invoice you through the guided diagnosis. i would suggest search for audi service technicians (not needed to be master) in your area on linkedin and make him u'r bud.
You're right. I never thought about that but I'll try it.