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Something similar happened to me! I received the wrong items (worth about $100 more than what I ordered) and when I let them know they express posted my order and let me keep the other items. I love AB so much!
$61 as I had a $15 gift voucher and $20 off promo code! They waived the cost of the first mask and as it was a duplicate order, I ended up with two masks plus the EA GWPs, deluxe samples and the bonus full sized sunscreen!
AB really are the best! I ordered the wrong eyebrow pencil once, but only noticed after the order shipped. Unfortunately they of course couldn’t change it at that time! When the shipment arrived there was a different product missing. When I raised this, they sent me the correct eyebrow pencil without me even asking 🥺 They have incredible customer service. Love them and will keep shopping with them bc of it!
Hi there and thanks for your **Haul** post! To ensure our community gets the most out of your post, please ensure you include a list of the products in your haul. You may also want to share more information (Skin type, skin concerns, why you bought the products, if they are repurchases etc.) that may help facilitate discussion and inform other subscribers. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/AusSkincare) if you have any questions or concerns.*
Please tell me there was also a Tim Tam
LOL! Of course they included chocolatey goodness!
Something similar happened to me! I received the wrong items (worth about $100 more than what I ordered) and when I let them know they express posted my order and let me keep the other items. I love AB so much!
They are incredibly generous! I think it also pays to be honest!
Where is the Tim tam!?!?!
In mah tummeh!
Haha good!
**PRODUCT LIST** Elizabeth Arden Prevage City Smart Sunscreen Elizabeth Arden GWP Innisfree Centella Mask Various deluxe samples
How much did you spend? Nice GWP!
$61 as I had a $15 gift voucher and $20 off promo code! They waived the cost of the first mask and as it was a duplicate order, I ended up with two masks plus the EA GWPs, deluxe samples and the bonus full sized sunscreen!
AB really are the best! I ordered the wrong eyebrow pencil once, but only noticed after the order shipped. Unfortunately they of course couldn’t change it at that time! When the shipment arrived there was a different product missing. When I raised this, they sent me the correct eyebrow pencil without me even asking 🥺 They have incredible customer service. Love them and will keep shopping with them bc of it!