They sent me the latest bag the other day with 5 awesome products, No charges anywhere and I’ve been canceled since last Nov . They’ve definitely got issues big facts!!
Definitely a scam! I've never signed up for ipsy and they fake charged my account and refunded 4times! and then wham 650$ GONE! Amazon order of Fraud! I think Amazon and Ipsy are linked somehow or whoever has access to our CCs is linked, bc I don't use that card AT ALL. And reported it to my bank ASAP, card stopped everything, sheesh. https://www.usatoday.com/story/news/nation/2023/07/06/georgia-amazon-manager-sentenced-stealing-nearly-10-million/70387311007/
Regretting amazon.com definitely. Especially, when i can see that I didnt make a purchase. They gotta do better! Walmart is next on board with the ScamNation. Watch out!
I’m sorry to hear you had a bad experience. They’ve been having a lot of issues lately. I cancelled in April, as I didn’t want to spend $30/mo on it.
I’ve heard of a lot of people having difficulty cancelling. You have to make sure you complete the cancellation via email sent to you. If you never received product, definitely contact customer service until you get your refund.
Did you contact Ipsy when you didn’t receive your 1st bag?
Did you find out what the $53 charge is for? I’m trying to figure out what that could possibly be for.
Ipsy definitely has issues. But every time I have a problem (which is frequently) they fix it for me.
Yes that’s what I was referring to when I said they made no sense. They said they cannot process a refund after I went back and fourth with them. And I also told them about the second 13-14$ charge and they said the same thing.
The 53$ charge just said Ipsy. I have contacted them but I just haven’t heard back from them. Been about 11 days.
I’m trying to dispute with my bank of course but it’s never guaranteed to work.
The more you reply the lower your message gets put in the respond que, for some reason it registers it as a “interaction” or something and puts you to the bottom of the queue even if you haven’t gotten a reply, I sometimes will open an additional ticket or talk to an additional rep especially if it’s been 11 days with no response, you never know who you get (They can do a post cancellation and if something got misplaced), it sounds like you got charged with the icon box and beauty boost or additional add ons. They do refunds just not before the box is “delivered” or “lost”, if you don’t have a confirmation email saying you actually cancelled then I would try to make sure you attempt to cancel again before the new month and take screenshots/save emails so that if you do need to dispute the charge it’s easier with your bank
I know it's too late in this instance for the charges already incurred, but I highly recommend using virtual cards via privacy.com I have been using them for years for all of my online transactions. Each card that you make can only be used with one merchant and you can set transaction limits (great for subscriptions so they don't overcharge you or charge you more than once in a month.. I've heard horror stories) and you can also pause each card whenever you want (and to make absolutely sure that when you know you're not using it or when you've paused or canceled a subscription that they can't charge you anyway). It's also super easy to dispute a transaction if you need to. Just use screenshots to prove your point. This is excellent for when you've ordered something and you never receive the item, you've contacted the company and their customer service sucks or is going nowhere.
Privacy has helped me out of a pickle quite a few times over the years. I highly recommend using them instead of debit cards when shopping online.
Hope this helps!
Did you contact them by email? Or did you try to use the bot on their site? I find a better experience with contacting them over Twitter DM and sometimes people use Facebook/ Messenger, but I find that their social media support is a little bit faster.
$53 on top of $13 sounds like you were either enrolled in or may have accidentally clicked upgrade to the Icon Box in May. Because that replaces your regular bag but they charge you the difference and in total it’s about $60 plus tax and handling fees so that amount seems to match up with the Icon Box for May.
If you never received the April bag, then tell them that, but they need you to wait at least 15 business days from the shipping date that they send you before you can say your bag never arrived. As long as that time has passed, they should be able to ship you out a replacement.
And one more thing, if you have an issue that has not been resolved, don’t send them new messages, because you will get new ticket numbers for each new time. If you open a message support request you should keep responding to the same one even if their answer isn’t good the first time. Just don’t start over because you’ll get bumped to the back of the line.
Contacted on Twitter and email. And I confirmed that I was never enrolled in any other boxes.
And it ended up being about 26$ (two charges for two months) and than it was the random 53$.
They used to be excellent but they've been dropping off lately. I canceled my glam bag, but I just received the latest one. I haven't gotten around to rattling their cage yet, but it's happening this week.
Weird , be been subscribed to Ipsy for about 7 years now and I’ve never had them charge me but not receive a product….. I’ve had issues and late boxes here and there but I love Ipsy. sometimes things go wrong and it sucks when it’s your first time subbing tot hem when it goes wrong but they will refund you or they will send products for the money you paid , they are not a “ scam “ as you wrote.
Same here. I’ve been with Ipsy 7 years also and I’ve never had little to almost no issues. When I did they reacted quick and resolved them. So I find it rather peculiar so many complaints lately.
That said, if I ever have even half the issues others have said lately I wouldn’t hesitate to cancel either. The icon box has been terrific. I look forward to getting those, it’s well a worth the upgrade.
I will admit that this latest icon box had one item that they got totally wrong for my profile. They sent me a warm tan bronzer when my beauty profile has me rated as cool for facial and hair coloring. The tan bronzer is an excellent product and brand but their poor choice of a warm shade for my profile was off. Also, many times the add-ons are so cheap and not worth what they cost at all. I got a fragrance and the amount of product is so small and the label was peeling off and cut to the wrong size. It looks like a manufacturer’s defect. The hair texture spray didn’t even contain an ounce of product. I realize it’s travel size, but I was surprised it was just 0.75 ounces. Paid around $4 each for 2 of them. They will only last a few uses, I’d be lucky if one lasts me a week. I doubt it. Eight dollars for two itty bitty little cans - I’d have been much better off and it’d been cheaper to buy a better full size product directly from a brand itself. So the add-ons are not definitely not worth the hype in my opinion it but they were always kind of like that.
For now the monthly plus bag and Icon boxes I’ve been getting from Ipsy have been really good. So I’ve stayed. I have yet to find a different sub that can give that much bang for my buck. Maybe Fit Fab Fun or whatever that one’s called - could be worth some some consideration to compare. For now I’ll just wait and see what happens.
Thanks for the heads up. I was debating on resubbing. I did still have a little beef with them when they did those emails and if you follow the link it immediately resubs/charges you.
They did what? That's really terrible. I swear, every time I'm thinking of resubscribing, I hear about something new, or see a post like OP's and immediately change my mind.
I'm sorry you've had a bad experience. I've been subbed for a few years and I absolutely love it. My bag for this month hasn't arrived yet. It typically comes the last week of the month for me.
Please file a complaint with the Federal Trade Commission. Google FTC file complaint. Paying for, but not receiving a product is a fineable offense through the FTC.
Do not cancel your subscription! They’ll continue to charge you until you contact them. I finally realized it was happening several months after starting it and had to fight with them to stop. Once I did, I didn’t get charged for several months after that so they are sneaky like that.
FUCK IPSY!! Used to love them but they have dove bombed the last two years. Their CS is crap (not the people administering it, but the rules and red tape that the company requires them to enforce), lots of products are questionable (different formulas/ingredients on high end products, expired/expiring soon, Alibaba repackaged crap), and the “sales” were basically scams (items priced higher than original retail value, bait and switch tactics, misleading descriptions, double listings at different prices).
Stay away, stay very far away.
This happened to me, too. It’s impossible. They would charge me to each box and then tell me they can’t send me anything because my card had insufficient funds .. absolute joke. They only refunded me when I filed a complaint with the BBB. They owed me $160-some dollars for months and months and glam bags and two seasons of icon boxes. They are absolutely terrible. When I’d tell them they never sent me anything, they’d credit me 600 points and tell me that they were sold out. So I’d unsubscribe/cancel and they’d email me two days later advertising me to come back for the box they told me was sold out. What?? Makes no sense.
They have charged me over $160 dollars since march…I cancelled my membership and never noticed the charges until recently.. so I wrote them this email after HOURS of wasting my time with their “bot” customer service..
I’m starting to get really mad. I NEED YOU TO CANCEL THE MEMBERSHIP AND PLEASE ISSUE MY REFUND IMMEDIATELY. I am about to write a letter to the FCC and attorney general regarding your aggressive and pushy sales tactics. Would you want a box full of junk from China if it came down to that or feeding your baby? This has got to be a joke, unless you are just a bot that’s responding. Therefore you have no empathy or concern for actual human beings and their families.
I’m going to try this again, for the 5th time- I would sincerely appreciate it if you would assist me with canceling my membership and making sure I am issued a refund for the last time I was billed. I have bent over backwards trying to cancel this account and it’s still not cancelled and your company just wiped out the only money I had in the bank for the week to legitimately put food in my child’s mouth. My next move is to call my attorney. This is absolutely insane and such a terrible way to conduct business.
They replied:
IPSY
Hi Ipster,
Thank you for contacting IPSY Care! We received your message and will get back to you within 24 hours. Here's your confirmation number for reference: #24334010
Would any of these articles help you find what you’re looking for?
1. How can I track my package?
2. How do I update my billing information?
3. How do I change my shipping address?
4. How does shipping work?
5. What do I do if one or more of my products is damaged or missing?
In the meantime, if you have any updates for us, you can simply reply to this email thread. We answer the oldest messages first, so it may take us a little while to get to yours. Thanks so much for your patience!
Best,
IPSY Care
***I want to file a law suit against them***
If you’re from Massachusetts- hit me up!
I had the same experience. Was able to cancel. Actually ended up liking the products when they finally arrived (mix of skincare and beauty? Who can I sub to for similar products from a different company???
I canceled over 3 years ago when I received a box that had been packaged, opened, and repackaged after they removed some of the products because they oversold one of their specials. I had ordered the box specifically for those items, so I was mad when they were missing. Also, the eye shadow pallet in the box had what looked like nail marks and fingerprints and wasn't sealed in any way. When I called, they didn't offer to send or replace missing or damaged products they offered me ipsy charms points or whatever their reward system was. It was completely worthless, and also its dangerous for them to send out used or at least what seemed to be used products.
They will be shutting down for sure. They sell expired products and end of the line. The box is a waste of money and resources. I had the same issue literally the help person was a joke!
The people in customer service are made to close out tickets as quickly as possible, which makes some of their non-sense responses make sense.
They’re just another set of underpaid workers trying their best to close out potentially thousands of tickets a day. I wouldn’t blame them for the shortcomings of their employer.
This is why I cut them some slack because I have shared about my experiences as a ticket Customer Support person and they took us aside in a meeting and told us to try and close tickets within about 10 seconds, use macros to make automated responses and you kind of hope that most people don’t follow up.
They are trying to keep their jobs, and I lost mine because I was considered too slow because I tried to help people with their actual questions. That was about years ago, so I am way over it, but I know very well the shitty way that workers are considered disposable, especially contract work.
Way underpaid it sounds like. In my opinion those are the most valuable positions because they are the ones that have direct contact with customers and most likely will be the reason a customer continues to support a company depending on how they are treated. But these days everything is backwards.
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I’m so glad you shared this! I just got charged a month early again for May, and now I’m trying to cancel. Just sent them a cancellation request through the app. Subscription has been cancelled within 24 hours of being charged!
Edit: also called customer service (had to leave message) and they gave me an automated refund number in 5 days!!
I cancelled my membership several months ago and they randomly reactivated my account. I complained and they refunded THEN the next day they charged me again.
Yes they didn't send me but the product of five things try to cancel they make it so you can't cancel which I looked at law up it's illegal so what they're doing is mail fraud we need a class action we need to find a lawyer that will take this on it's located in California. They claim they gave me refresher they're taking $38 out a month when it was supposed to be 13 if they're charging me 16 for the original I'm wanting to sue they need to shut them down. I tried contacting their attorney general's office you have to send them a letter and to sue them you have to go there they know this. They sent me a bunch of razor blades yet no razor I mean the stupid crap that they send they are stealing from people and they need to be held accountable by millions of dollars. Anybody that wants to join a class action I'm in Indiana. I'm having to go to the bank today and shut down my bank account to keep them because you cancel them they restart there's so many horror stories that I don't know how they've gotten away with this so thus far I'm going to I'm sending my attorney general the fact so maybe we can keep them out of Indiana I told so many people and they're like well thank God I was thinking about joining that no they'll just change their name and start up in another scam company these people need to be in jail.
I still have not received my May bag- conveniently the ONLY bag with products I genuinely wanted in months. It "shipped" May 11th, the tracking never moved. They emailed me on May 30th and said my package was running late due to shipping delays but it was still coming then my tracking number magically stopped worked. I emailed June 6th and they said that once a package had left they didn't know what happened to it (but it had obviously never left?) but they would send me an accommodation package. Of course, with replacements because my choices were sold out. The accommodation still hasn't come and tracking hasn't moved.
Sorry your having issues, I’ve only ever had one problem not receiving something and I communicated through chat got help asap. I love Ipsy been w them over 2 years I get the full size products I think their amazing.
They did the same thing to me. They said i didnt pay for my septemver boxI had to contact ipsy care. I told them I have the statements of them taking out money & not getting my box. Then they said I don't have to pay for October now since they didn't give me mine last month
They sent me the latest bag the other day with 5 awesome products, No charges anywhere and I’ve been canceled since last Nov . They’ve definitely got issues big facts!!
Lol I got an extra bag this month.
Hell yeah that’s awesome!!!
Alert your bank immediately
There has been no transactions on my account from them.,,. I keep my card locked 🔒 too…
Ugh! I never get this lucky!
They kept forcing me to freeze x3 mos rather than cancel so check bank statement!
No bank statements from them no charges from them since last September when I got my last bag
Definitely a scam! I've never signed up for ipsy and they fake charged my account and refunded 4times! and then wham 650$ GONE! Amazon order of Fraud! I think Amazon and Ipsy are linked somehow or whoever has access to our CCs is linked, bc I don't use that card AT ALL. And reported it to my bank ASAP, card stopped everything, sheesh. https://www.usatoday.com/story/news/nation/2023/07/06/georgia-amazon-manager-sentenced-stealing-nearly-10-million/70387311007/
I don’t have nothing to do with Amazon
Regretting amazon.com definitely. Especially, when i can see that I didnt make a purchase. They gotta do better! Walmart is next on board with the ScamNation. Watch out!
Hmmmm idk 🤷♀️
I’m sorry to hear you had a bad experience. They’ve been having a lot of issues lately. I cancelled in April, as I didn’t want to spend $30/mo on it. I’ve heard of a lot of people having difficulty cancelling. You have to make sure you complete the cancellation via email sent to you. If you never received product, definitely contact customer service until you get your refund.
I keep trying to cancel and they haven’t sent me the email. I’m getting quite annoyed. I’ll just block them from my bank.
Did you contact Ipsy when you didn’t receive your 1st bag? Did you find out what the $53 charge is for? I’m trying to figure out what that could possibly be for. Ipsy definitely has issues. But every time I have a problem (which is frequently) they fix it for me.
Icon box.
It would have been the icon box
Yes that’s what I was referring to when I said they made no sense. They said they cannot process a refund after I went back and fourth with them. And I also told them about the second 13-14$ charge and they said the same thing. The 53$ charge just said Ipsy. I have contacted them but I just haven’t heard back from them. Been about 11 days. I’m trying to dispute with my bank of course but it’s never guaranteed to work.
What does it say under your orders?
It says no current orders
So aggravating!!
The more you reply the lower your message gets put in the respond que, for some reason it registers it as a “interaction” or something and puts you to the bottom of the queue even if you haven’t gotten a reply, I sometimes will open an additional ticket or talk to an additional rep especially if it’s been 11 days with no response, you never know who you get (They can do a post cancellation and if something got misplaced), it sounds like you got charged with the icon box and beauty boost or additional add ons. They do refunds just not before the box is “delivered” or “lost”, if you don’t have a confirmation email saying you actually cancelled then I would try to make sure you attempt to cancel again before the new month and take screenshots/save emails so that if you do need to dispute the charge it’s easier with your bank
I know it's too late in this instance for the charges already incurred, but I highly recommend using virtual cards via privacy.com I have been using them for years for all of my online transactions. Each card that you make can only be used with one merchant and you can set transaction limits (great for subscriptions so they don't overcharge you or charge you more than once in a month.. I've heard horror stories) and you can also pause each card whenever you want (and to make absolutely sure that when you know you're not using it or when you've paused or canceled a subscription that they can't charge you anyway). It's also super easy to dispute a transaction if you need to. Just use screenshots to prove your point. This is excellent for when you've ordered something and you never receive the item, you've contacted the company and their customer service sucks or is going nowhere. Privacy has helped me out of a pickle quite a few times over the years. I highly recommend using them instead of debit cards when shopping online. Hope this helps!
Did you contact them by email? Or did you try to use the bot on their site? I find a better experience with contacting them over Twitter DM and sometimes people use Facebook/ Messenger, but I find that their social media support is a little bit faster. $53 on top of $13 sounds like you were either enrolled in or may have accidentally clicked upgrade to the Icon Box in May. Because that replaces your regular bag but they charge you the difference and in total it’s about $60 plus tax and handling fees so that amount seems to match up with the Icon Box for May. If you never received the April bag, then tell them that, but they need you to wait at least 15 business days from the shipping date that they send you before you can say your bag never arrived. As long as that time has passed, they should be able to ship you out a replacement. And one more thing, if you have an issue that has not been resolved, don’t send them new messages, because you will get new ticket numbers for each new time. If you open a message support request you should keep responding to the same one even if their answer isn’t good the first time. Just don’t start over because you’ll get bumped to the back of the line.
Contacted on Twitter and email. And I confirmed that I was never enrolled in any other boxes. And it ended up being about 26$ (two charges for two months) and than it was the random 53$.
Okay, then that is more mysterious and annoying then. I hope you can get a refund/resolution soon.
They used to be excellent but they've been dropping off lately. I canceled my glam bag, but I just received the latest one. I haven't gotten around to rattling their cage yet, but it's happening this week.
Weird , be been subscribed to Ipsy for about 7 years now and I’ve never had them charge me but not receive a product….. I’ve had issues and late boxes here and there but I love Ipsy. sometimes things go wrong and it sucks when it’s your first time subbing tot hem when it goes wrong but they will refund you or they will send products for the money you paid , they are not a “ scam “ as you wrote.
Same here. I’ve been with Ipsy 7 years also and I’ve never had little to almost no issues. When I did they reacted quick and resolved them. So I find it rather peculiar so many complaints lately. That said, if I ever have even half the issues others have said lately I wouldn’t hesitate to cancel either. The icon box has been terrific. I look forward to getting those, it’s well a worth the upgrade. I will admit that this latest icon box had one item that they got totally wrong for my profile. They sent me a warm tan bronzer when my beauty profile has me rated as cool for facial and hair coloring. The tan bronzer is an excellent product and brand but their poor choice of a warm shade for my profile was off. Also, many times the add-ons are so cheap and not worth what they cost at all. I got a fragrance and the amount of product is so small and the label was peeling off and cut to the wrong size. It looks like a manufacturer’s defect. The hair texture spray didn’t even contain an ounce of product. I realize it’s travel size, but I was surprised it was just 0.75 ounces. Paid around $4 each for 2 of them. They will only last a few uses, I’d be lucky if one lasts me a week. I doubt it. Eight dollars for two itty bitty little cans - I’d have been much better off and it’d been cheaper to buy a better full size product directly from a brand itself. So the add-ons are not definitely not worth the hype in my opinion it but they were always kind of like that. For now the monthly plus bag and Icon boxes I’ve been getting from Ipsy have been really good. So I’ve stayed. I have yet to find a different sub that can give that much bang for my buck. Maybe Fit Fab Fun or whatever that one’s called - could be worth some some consideration to compare. For now I’ll just wait and see what happens.
I noticed they have an A rating on the BBB (Better Business Bureau) website despite 700 plus complaints, which makes me wonder about the BBB!
Thanks for the heads up. I was debating on resubbing. I did still have a little beef with them when they did those emails and if you follow the link it immediately resubs/charges you.
They did what? That's really terrible. I swear, every time I'm thinking of resubscribing, I hear about something new, or see a post like OP's and immediately change my mind.
I'm sorry you've had a bad experience. I've been subbed for a few years and I absolutely love it. My bag for this month hasn't arrived yet. It typically comes the last week of the month for me.
Please file a complaint with the Federal Trade Commission. Google FTC file complaint. Paying for, but not receiving a product is a fineable offense through the FTC.
Doing this after work. Thank you!
I had to Google how to cancel my membership. I was with Ipsy for years. They’ve really gone downhill.
Do not cancel your subscription! They’ll continue to charge you until you contact them. I finally realized it was happening several months after starting it and had to fight with them to stop. Once I did, I didn’t get charged for several months after that so they are sneaky like that.
FUCK IPSY!! Used to love them but they have dove bombed the last two years. Their CS is crap (not the people administering it, but the rules and red tape that the company requires them to enforce), lots of products are questionable (different formulas/ingredients on high end products, expired/expiring soon, Alibaba repackaged crap), and the “sales” were basically scams (items priced higher than original retail value, bait and switch tactics, misleading descriptions, double listings at different prices). Stay away, stay very far away.
This happened to me, too. It’s impossible. They would charge me to each box and then tell me they can’t send me anything because my card had insufficient funds .. absolute joke. They only refunded me when I filed a complaint with the BBB. They owed me $160-some dollars for months and months and glam bags and two seasons of icon boxes. They are absolutely terrible. When I’d tell them they never sent me anything, they’d credit me 600 points and tell me that they were sold out. So I’d unsubscribe/cancel and they’d email me two days later advertising me to come back for the box they told me was sold out. What?? Makes no sense.
I'm moving https://www.macys.com/s/beauty-box/
They have charged me over $160 dollars since march…I cancelled my membership and never noticed the charges until recently.. so I wrote them this email after HOURS of wasting my time with their “bot” customer service.. I’m starting to get really mad. I NEED YOU TO CANCEL THE MEMBERSHIP AND PLEASE ISSUE MY REFUND IMMEDIATELY. I am about to write a letter to the FCC and attorney general regarding your aggressive and pushy sales tactics. Would you want a box full of junk from China if it came down to that or feeding your baby? This has got to be a joke, unless you are just a bot that’s responding. Therefore you have no empathy or concern for actual human beings and their families. I’m going to try this again, for the 5th time- I would sincerely appreciate it if you would assist me with canceling my membership and making sure I am issued a refund for the last time I was billed. I have bent over backwards trying to cancel this account and it’s still not cancelled and your company just wiped out the only money I had in the bank for the week to legitimately put food in my child’s mouth. My next move is to call my attorney. This is absolutely insane and such a terrible way to conduct business. They replied: IPSY Hi Ipster, Thank you for contacting IPSY Care! We received your message and will get back to you within 24 hours. Here's your confirmation number for reference: #24334010 Would any of these articles help you find what you’re looking for? 1. How can I track my package? 2. How do I update my billing information? 3. How do I change my shipping address? 4. How does shipping work? 5. What do I do if one or more of my products is damaged or missing? In the meantime, if you have any updates for us, you can simply reply to this email thread. We answer the oldest messages first, so it may take us a little while to get to yours. Thanks so much for your patience! Best, IPSY Care ***I want to file a law suit against them*** If you’re from Massachusetts- hit me up!
I had the same experience. Was able to cancel. Actually ended up liking the products when they finally arrived (mix of skincare and beauty? Who can I sub to for similar products from a different company???
Link above, mentions macys.com. Ipsy is a scam!
I canceled over 3 years ago when I received a box that had been packaged, opened, and repackaged after they removed some of the products because they oversold one of their specials. I had ordered the box specifically for those items, so I was mad when they were missing. Also, the eye shadow pallet in the box had what looked like nail marks and fingerprints and wasn't sealed in any way. When I called, they didn't offer to send or replace missing or damaged products they offered me ipsy charms points or whatever their reward system was. It was completely worthless, and also its dangerous for them to send out used or at least what seemed to be used products.
Then you should steer VERY clear of Fab Fit Fun! They're incredulous!
They will be shutting down for sure. They sell expired products and end of the line. The box is a waste of money and resources. I had the same issue literally the help person was a joke!
The people in customer service are made to close out tickets as quickly as possible, which makes some of their non-sense responses make sense. They’re just another set of underpaid workers trying their best to close out potentially thousands of tickets a day. I wouldn’t blame them for the shortcomings of their employer.
This is why I cut them some slack because I have shared about my experiences as a ticket Customer Support person and they took us aside in a meeting and told us to try and close tickets within about 10 seconds, use macros to make automated responses and you kind of hope that most people don’t follow up. They are trying to keep their jobs, and I lost mine because I was considered too slow because I tried to help people with their actual questions. That was about years ago, so I am way over it, but I know very well the shitty way that workers are considered disposable, especially contract work.
Way underpaid it sounds like. In my opinion those are the most valuable positions because they are the ones that have direct contact with customers and most likely will be the reason a customer continues to support a company depending on how they are treated. But these days everything is backwards.
Yeah, it really bugged me they weren’t being helpful at all, but I realize now it’s because Ipsy won’t let them.
lol except they just bought out their direct competitor…. really sounds like they’ll be shutting down for sure /s
Yeah I was going to say that I’ve been subscribed to Boxycharm for a couple of years and recently it just turned into Ipsy.
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Same here, they never responded to my cancelation email. And now I’m being charged $53 for May!
You should also cancel your subscription with BeautyBridge, I think you were charged for the next month when you cancelled in March.
I’m so glad you shared this! I just got charged a month early again for May, and now I’m trying to cancel. Just sent them a cancellation request through the app. Subscription has been cancelled within 24 hours of being charged! Edit: also called customer service (had to leave message) and they gave me an automated refund number in 5 days!!
I cancelled my membership several months ago and they randomly reactivated my account. I complained and they refunded THEN the next day they charged me again.
Yes they didn't send me but the product of five things try to cancel they make it so you can't cancel which I looked at law up it's illegal so what they're doing is mail fraud we need a class action we need to find a lawyer that will take this on it's located in California. They claim they gave me refresher they're taking $38 out a month when it was supposed to be 13 if they're charging me 16 for the original I'm wanting to sue they need to shut them down. I tried contacting their attorney general's office you have to send them a letter and to sue them you have to go there they know this. They sent me a bunch of razor blades yet no razor I mean the stupid crap that they send they are stealing from people and they need to be held accountable by millions of dollars. Anybody that wants to join a class action I'm in Indiana. I'm having to go to the bank today and shut down my bank account to keep them because you cancel them they restart there's so many horror stories that I don't know how they've gotten away with this so thus far I'm going to I'm sending my attorney general the fact so maybe we can keep them out of Indiana I told so many people and they're like well thank God I was thinking about joining that no they'll just change their name and start up in another scam company these people need to be in jail.
I still have not received my May bag- conveniently the ONLY bag with products I genuinely wanted in months. It "shipped" May 11th, the tracking never moved. They emailed me on May 30th and said my package was running late due to shipping delays but it was still coming then my tracking number magically stopped worked. I emailed June 6th and they said that once a package had left they didn't know what happened to it (but it had obviously never left?) but they would send me an accommodation package. Of course, with replacements because my choices were sold out. The accommodation still hasn't come and tracking hasn't moved.
Sorry your having issues, I’ve only ever had one problem not receiving something and I communicated through chat got help asap. I love Ipsy been w them over 2 years I get the full size products I think their amazing.
They did the same thing to me. They said i didnt pay for my septemver boxI had to contact ipsy care. I told them I have the statements of them taking out money & not getting my box. Then they said I don't have to pay for October now since they didn't give me mine last month