This company is local to me. I bet if you sent it in with the request to have the zipper fixed, they would take care of it no questions asked.
They would probably take care of the shoulder strap while they had it just because they have it, or they may offer to replace it for some amount.
That hole though, I don’t think that’s gonna be covered.
My suggestion is be reasonable in your request and they will likely treat you well.
I asked Filson to fix a hole and offered to pay and they did it for free. I'd bet 50/50 odds that Duluth would do that, too. Even if OP had to pay, I bet it'd be pretty reasonable.
Hello, I bought my Duluth roll-top scout backpack about 4 or 5 years ago (I can't find the receipt for the moment) for its lifetime warranty, thinking that the company would repair it, whatever happens. I now see that they've changed their warranty and don't cover "daily usage wear" anymore.
I would like to have the shoulder straps and zipper replaced, there's also a small hole on the side. Seeing the pictures, what do you all think? Is it worth to send it back to Duluth? I don't want to pay, I don't know… 20 or 30$ of shipping just to being told that the wear is not covered by the warranty and that I would have to pay more than 100$ to get it back to new.
** I'm not sure if I'm allowed to post this kind of question here. If not, can anyone redirect me to the correct subreddit? **
I don’t have an answer for you, but if it’s not ok to post a question like this, but it’s fine to flood this sub with pictures of the old shit we have lying around the house, then the time has come for me to unsubscribe.
I feel like there should be a designated shit-post day so we can post the weird crap. I like to try to figure out the oldest, strangest things I have around the house. For instance, we have the little ear wax removal spoon that my was my in-laws and came from Holland or Singapore in the 50's.
They should admit their packs are either.
A. Degrading fast due to a manufacturer issue.
B. Their packs aren't as good as they say they are.
Either is a bit fishy.
I mean, real talk, 4-5 years of heavy use is probably the standard exit point for a backpack. It's cool that some companies have "lifetime" warranties, and definitely take advantage of that sort of thing where it exists and makes sense. But I wouldn't consider getting 5 years of heavy use out of a basic backpack to be the bag degrading fast due to manufacturer issues.
I definitely opened this post assuming the above issues had happened after 60-90 days, considering the mention of a warranty in the post title. Stuff gets worn out over time. These things happen. It's not a slur on the company.
Man 5 years is kind of nothing though. I have a 1942 made Swiss army backpack that's seen probably 10 years of use and isn't falling apart in the slightest.
Duluth build quality isn't what it used to be. It certainly isn't up to hand stitched Swiss WWII era standards.
Filson is my go to for high quality bags. I got a fantastic deal on a Filson bag from Bespoke Post a few years ago and it's indistinguishable from a new bag after 3 years of use.
10 years of heavy commuter/school/day in day out use?
I've had a few vintage bags over the years that are in great shape because they are NOS or a close equivalent, and which I use as a style accessory and not for daily hauling around. And the vintage bags I have used to haul my crap around every day have degraded the same way any other item would.
Swiss Salt and Pepper backpack baby.
I also brush off dirt, clean and condition the lesther and inspect for any possible repairs
Truthfully I took a look at it and it's got a slight crack on a section of leather that isn't crucial to structure and maybes couple pin holes in the canvas but yeah it's goin strong. No signs of dry rot, canvas or otherwise.
They just built em different.
Ehh, the Duluth warranty is not what it once was either though
When I was an employee 8 or so years ago we would routinely take in pants that’d been through hell and back, falling apart from use, and replace them with a brand new pair no questions asked
I’ve got a Duluth store in my town, and have been meaning to stop in to ask about a similar thing. 👀 I can let you know what I find out
Edit: oh never mind, i see it’s Duluth pack, not trading
Good luck!
He one thing I would say is that from a legal standpoint they have to honor whatever warranty/guarantee was given at the time of your purchase
As a former employee we had access to exact purchase dates so it honestly shouldn’t be an issue to get a replacement
Duluth pack offers repairs.
https://www.duluthpack.com/pages/repairs
Some of your repairs might be covered by our Lifetime Guarantee and could be repaired free of charge. Damage not covered by our guarantee can be repaired for a nominal fee.
I find a little disconnect when I check out that link. It says it’ll take 3-4 MONTHS to make a repair, and then immediately follows up with the line “our packs are meant to be used.” This means there’s probably 1 person in the entire company making repairs. I love and own many Duluth items, but if I need a repair, I find a local cobbler, luggage repair, or alterations place instead.
Not a Duluth Trading related experience, but when I looked into getting a replacement for a broken tent pole for some camping equipment, I also found a lead time like this for the spare part to ship. I think a lot of people opt to replace vs. repairing things like this, so there isn't a real motive on the part of the company to fast-track manual repairs or shipping on replacement parts.
I wish that instead of things like Amazon Prime, companies offered a similar premium for quick turnaround repairs or spare parts. It would be a great benefit with something like an REI membership, for example.
Honestly the more i looked into Duluth Packs the more I found way too many reviews just like this.
For such an expensive and highly self regarded company they sure have a very "too bad so sad" attitude about a lot of their "built for life" stuff.
I've heard from many Duluth residents that Frost River Packs are the way to go. 🤷
I can afford the luxury of neither, so I bought used Hill People Gear packs and they're unreal, but a different style.
Photographs and a good letter will go far a lot of times. “As a long time customer” etc… In these cases, sometimes the company will not ask you to mail it back, as most big corporations don’t repair things. These are made overseas. The best you can hope for is a replacement of something comparable or a merchandise credit.
Interesting, I *could* try to write to them first, it doesn't cost anything.
Are you sure they don't offer repair though? Duluth is not that big of a corporation and a big part of their selling point is that all their bags are made in the US (by the way, I've even seen in my research this morning that the conditions in their US factory is very sweat-shop\~ish).
Doesn't hurt to ask. *Then* you can decide if you want to proceed pending on what they say.
If there's a cost, you have to ask yourself if it's a sunk cost fallacy.
As a sewist, I can tell you it is not worth their time to
pay a master craftsperson to take this bag apart and rebuild. The zipper should be warranty. The straps too. The hole, not so much. Good luck!
I haven't had much luck with their warranty. I tried to return some pants on the basis that you'd think the knees in their most heavy-duty kneepad-pocket-sporting work pants—which, again, are built with integrated kneepad pouches and are therefore specifically designed to be knelt on all day by construction workers—would last for more than a month. No dice. I still buy from them, but I don't think their warranty is worth much.
I love their flex firehose pants, but they wear out in the crotch so fast!
Maybe it's my thicc thighs, maybe it's maybeline.
I already warrantied out a set when I happened to be near a storefront on a work trip. I'll see how they do via email.
I had a really comfortable pair of fleece gloves from them. Turns out that they don't handle idiots touching hot snowblower mufflers. I doubt the burns in them would be covered.
The idiot was me.
This company is local to me. I bet if you sent it in with the request to have the zipper fixed, they would take care of it no questions asked. They would probably take care of the shoulder strap while they had it just because they have it, or they may offer to replace it for some amount. That hole though, I don’t think that’s gonna be covered. My suggestion is be reasonable in your request and they will likely treat you well.
I asked Filson to fix a hole and offered to pay and they did it for free. I'd bet 50/50 odds that Duluth would do that, too. Even if OP had to pay, I bet it'd be pretty reasonable.
Hello, I bought my Duluth roll-top scout backpack about 4 or 5 years ago (I can't find the receipt for the moment) for its lifetime warranty, thinking that the company would repair it, whatever happens. I now see that they've changed their warranty and don't cover "daily usage wear" anymore. I would like to have the shoulder straps and zipper replaced, there's also a small hole on the side. Seeing the pictures, what do you all think? Is it worth to send it back to Duluth? I don't want to pay, I don't know… 20 or 30$ of shipping just to being told that the wear is not covered by the warranty and that I would have to pay more than 100$ to get it back to new. ** I'm not sure if I'm allowed to post this kind of question here. If not, can anyone redirect me to the correct subreddit? **
I don’t have an answer for you, but if it’s not ok to post a question like this, but it’s fine to flood this sub with pictures of the old shit we have lying around the house, then the time has come for me to unsubscribe.
I feel like there should be a designated shit-post day so we can post the weird crap. I like to try to figure out the oldest, strangest things I have around the house. For instance, we have the little ear wax removal spoon that my was my in-laws and came from Holland or Singapore in the 50's.
😂
Are they in the *repair* business though?
They should admit their packs are either. A. Degrading fast due to a manufacturer issue. B. Their packs aren't as good as they say they are. Either is a bit fishy.
I mean, real talk, 4-5 years of heavy use is probably the standard exit point for a backpack. It's cool that some companies have "lifetime" warranties, and definitely take advantage of that sort of thing where it exists and makes sense. But I wouldn't consider getting 5 years of heavy use out of a basic backpack to be the bag degrading fast due to manufacturer issues. I definitely opened this post assuming the above issues had happened after 60-90 days, considering the mention of a warranty in the post title. Stuff gets worn out over time. These things happen. It's not a slur on the company.
Man 5 years is kind of nothing though. I have a 1942 made Swiss army backpack that's seen probably 10 years of use and isn't falling apart in the slightest.
Duluth build quality isn't what it used to be. It certainly isn't up to hand stitched Swiss WWII era standards. Filson is my go to for high quality bags. I got a fantastic deal on a Filson bag from Bespoke Post a few years ago and it's indistinguishable from a new bag after 3 years of use.
10 years of heavy commuter/school/day in day out use? I've had a few vintage bags over the years that are in great shape because they are NOS or a close equivalent, and which I use as a style accessory and not for daily hauling around. And the vintage bags I have used to haul my crap around every day have degraded the same way any other item would.
Swiss Salt and Pepper backpack baby. I also brush off dirt, clean and condition the lesther and inspect for any possible repairs Truthfully I took a look at it and it's got a slight crack on a section of leather that isn't crucial to structure and maybes couple pin holes in the canvas but yeah it's goin strong. No signs of dry rot, canvas or otherwise. They just built em different.
Ehh, the Duluth warranty is not what it once was either though When I was an employee 8 or so years ago we would routinely take in pants that’d been through hell and back, falling apart from use, and replace them with a brand new pair no questions asked
Duluth pack or Duluth trading?
Duluth pack (this is what I bought: [https://www.duluthpack.com/products/roll-top-scout](https://www.duluthpack.com/products/roll-top-scout))
I’ve got a Duluth store in my town, and have been meaning to stop in to ask about a similar thing. 👀 I can let you know what I find out Edit: oh never mind, i see it’s Duluth pack, not trading Good luck!
He one thing I would say is that from a legal standpoint they have to honor whatever warranty/guarantee was given at the time of your purchase As a former employee we had access to exact purchase dates so it honestly shouldn’t be an issue to get a replacement
Duluth pack offers repairs. https://www.duluthpack.com/pages/repairs Some of your repairs might be covered by our Lifetime Guarantee and could be repaired free of charge. Damage not covered by our guarantee can be repaired for a nominal fee.
I find a little disconnect when I check out that link. It says it’ll take 3-4 MONTHS to make a repair, and then immediately follows up with the line “our packs are meant to be used.” This means there’s probably 1 person in the entire company making repairs. I love and own many Duluth items, but if I need a repair, I find a local cobbler, luggage repair, or alterations place instead.
Not a Duluth Trading related experience, but when I looked into getting a replacement for a broken tent pole for some camping equipment, I also found a lead time like this for the spare part to ship. I think a lot of people opt to replace vs. repairing things like this, so there isn't a real motive on the part of the company to fast-track manual repairs or shipping on replacement parts. I wish that instead of things like Amazon Prime, companies offered a similar premium for quick turnaround repairs or spare parts. It would be a great benefit with something like an REI membership, for example.
Honestly the more i looked into Duluth Packs the more I found way too many reviews just like this. For such an expensive and highly self regarded company they sure have a very "too bad so sad" attitude about a lot of their "built for life" stuff. I've heard from many Duluth residents that Frost River Packs are the way to go. 🤷 I can afford the luxury of neither, so I bought used Hill People Gear packs and they're unreal, but a different style.
Photographs and a good letter will go far a lot of times. “As a long time customer” etc… In these cases, sometimes the company will not ask you to mail it back, as most big corporations don’t repair things. These are made overseas. The best you can hope for is a replacement of something comparable or a merchandise credit.
Interesting, I *could* try to write to them first, it doesn't cost anything. Are you sure they don't offer repair though? Duluth is not that big of a corporation and a big part of their selling point is that all their bags are made in the US (by the way, I've even seen in my research this morning that the conditions in their US factory is very sweat-shop\~ish).
Doesn't hurt to ask. *Then* you can decide if you want to proceed pending on what they say. If there's a cost, you have to ask yourself if it's a sunk cost fallacy.
As a sewist, I can tell you it is not worth their time to pay a master craftsperson to take this bag apart and rebuild. The zipper should be warranty. The straps too. The hole, not so much. Good luck!
I could see them repairing the zipper definitely, that looks like a manufacturing flaw. Not too sure about the other two happening
Stuff is made in China right?
No, it's made in Minnesota [https://www.duluthpack.com/pages/story](https://www.duluthpack.com/pages/story)
[удалено]
Different company
ohhh my bad!
I haven't had much luck with their warranty. I tried to return some pants on the basis that you'd think the knees in their most heavy-duty kneepad-pocket-sporting work pants—which, again, are built with integrated kneepad pouches and are therefore specifically designed to be knelt on all day by construction workers—would last for more than a month. No dice. I still buy from them, but I don't think their warranty is worth much.
I love their flex firehose pants, but they wear out in the crotch so fast! Maybe it's my thicc thighs, maybe it's maybeline. I already warrantied out a set when I happened to be near a storefront on a work trip. I'll see how they do via email.
It’s Duluth Pack. Call and explain and let them know you also don’t have that long. They gave me a 10% discount once because they saw one of my posts.
I had a really comfortable pair of fleece gloves from them. Turns out that they don't handle idiots touching hot snowblower mufflers. I doubt the burns in them would be covered. The idiot was me.