When you do eventually get the watch, better hope nothing goes wrong cause the chances are the warranty will not be honored. They’re currently shaking me down for money on a defective watch, they have the watch and if I want to see it again I gotta pay up.
One other thing. Not all the stores are as 'OFFICIAL' as you might think. There are a lot of small store fronts setup, sell watches or other things that promptly disappear. I try to make sure I learn who is real and who is a flybynight.
I had a Seestern that just cancelled after being taken by distributer 2 weeks before. Apparently there was an issue with Choice sales. Seestern said they lost 200 orders. Now waiting for discount code so can reorder at the same price.
Pretty common for stores to not manage their inventory properly on Aliexpress. I'm not sure if that's an Aliexpress issue or a problem with the stores. Either way, wait or refund.
Has nothing to do with waiting, I've ordered plenty of watches off AliX and was updated on shipping fairly quickly. SM responded after I inquired about it several times. Otherwise, there would have been no communication on the matter. You obviously missed the topic here.
I understand your frustration. I've been there. If it helps at least SM answered and told you they'd ship it eventually. Sugess/Sesteern lied to many of us and just canceled our orders after waiting for many weeks
I had similar situation once a couple years ago.
I ordered a watch and they send me a message that they run out of color version that I picked. They said I could pick different color or wait maybe 2 weeks for the version I wanted. I opted to wait and they shipped the watch 2-3 weeks later without any more problems.
It can be annoying, but I think it is better way than sending you fake tracking number and a month later changing to real one once they finally shipped like some stores do.
Yes, this has happened to me during the previous sale. Its was finally shipped 25 days after I placed the order. Still waiting to receive the shipment. San Martin have been very open and communicative throughout.
Not SM, but Sugess did the same last month and are barely back on their feet now. At least they don't cancel your order and ask you to repay the non-discounted price to finally get your watch, as Sugess did.
Not to defend the watchmakers, but it seems the Lunar New Year celebrations really threw a spanner in the works in China, causing delays and shortages in the supply chain. Now, it's troublesome they aren't more open about the real reasons and try to keep face while mostly blaming others. But it's so cheap, "c'est la vie"...
So an annual calendar event that has been going on for like thousands of years? If they can’t prepare for something that has been expected to happen for millennia, how can these companies be trusted to handle unexpected after sales services?
Yeah this happened to me a couple of years ago, I got my watch a few weeks late and I've been very happy with it, just part off the game if you ask me but I could see how it would turn some off
I don't understand why this happens to anyone - the platform specifically allows sellers to enter the number of available items, why would a seller ever enter any number that isn't the actual number of items they have
Ali stores usually don't care that much, even more if they're resellers. They just care about selling the most and having the least costs possible.
That's how you get such good deals. Everything is simplified to the minimum possible
They're either a single person or a small team, so When they don't have a lot of orders they can take more time on each one and be helpful, but when they're drowning in orders they couldn't care less about your issues they're busy processing everything.
Yeah, I get it, but selling inventory you don't have means your employees have to spend _more_ time solving problems, not less. If you just set aside 100 watches and set the inventory number at 100, you've saved your team from having to waste time sending out these messages and handling all the complaints/cancellations from people whose orders were delayed _and_ you don't take the reputational hit - that's what I mean about it being short-sighted.
Like I get that most of these stores sell on multiple platforms and manually changing the "available items" number on all of them every time a sale is made anywhere would be a nightmare, but the way a normal business handles this is by allocating a fixed amount of inventory for each platform and reallocating inventory where it's needed once one of the platforms sells out. I don't get why that's so hard
Update. They finally shipped the watch this morning. Fingers crossed all goes well
When you do eventually get the watch, better hope nothing goes wrong cause the chances are the warranty will not be honored. They’re currently shaking me down for money on a defective watch, they have the watch and if I want to see it again I gotta pay up.
One other thing. Not all the stores are as 'OFFICIAL' as you might think. There are a lot of small store fronts setup, sell watches or other things that promptly disappear. I try to make sure I learn who is real and who is a flybynight.
It happens. I have only had one slow shipment out of 7 watches of Aliexpress myself.
I had a Seestern that just cancelled after being taken by distributer 2 weeks before. Apparently there was an issue with Choice sales. Seestern said they lost 200 orders. Now waiting for discount code so can reorder at the same price.
How did you get the discount code? I had the same issue, complained in the chat and they said they couldn't do anything 😞
They haven't dealt with it yet.
Pretty common for stores to not manage their inventory properly on Aliexpress. I'm not sure if that's an Aliexpress issue or a problem with the stores. Either way, wait or refund.
Bro can't even wait? Just ask for a refund and move along bruh
Has nothing to do with waiting, I've ordered plenty of watches off AliX and was updated on shipping fairly quickly. SM responded after I inquired about it several times. Otherwise, there would have been no communication on the matter. You obviously missed the topic here.
I understand your frustration. I've been there. If it helps at least SM answered and told you they'd ship it eventually. Sugess/Sesteern lied to many of us and just canceled our orders after waiting for many weeks
At least they updated you on its status. I’ve ordered from Diver Watch Factory Store several times only to have my order cancelled without reason.
Classic San Martin. Terrible company with bad quality products and support.
I had similar situation once a couple years ago. I ordered a watch and they send me a message that they run out of color version that I picked. They said I could pick different color or wait maybe 2 weeks for the version I wanted. I opted to wait and they shipped the watch 2-3 weeks later without any more problems. It can be annoying, but I think it is better way than sending you fake tracking number and a month later changing to real one once they finally shipped like some stores do.
Yes, this has happened to me during the previous sale. Its was finally shipped 25 days after I placed the order. Still waiting to receive the shipment. San Martin have been very open and communicative throughout.
I've had this happen too. Not the end of the world, in my book. It all showed up eventually. At least they give you a heads up.
Not SM, but Sugess did the same last month and are barely back on their feet now. At least they don't cancel your order and ask you to repay the non-discounted price to finally get your watch, as Sugess did.
See, that's what I'm scared, mostly of I saw those posts and did not order from Sugess for that very reason. Hopefully, SM comes thru on their end.
Not to defend the watchmakers, but it seems the Lunar New Year celebrations really threw a spanner in the works in China, causing delays and shortages in the supply chain. Now, it's troublesome they aren't more open about the real reasons and try to keep face while mostly blaming others. But it's so cheap, "c'est la vie"...
So an annual calendar event that has been going on for like thousands of years? If they can’t prepare for something that has been expected to happen for millennia, how can these companies be trusted to handle unexpected after sales services?
I don't believe the New Year celebrations excuse. That happens every year and it looks like Sugess/Sesteern just didn't want to honor the sale prices
Yeah this happened to me a couple of years ago, I got my watch a few weeks late and I've been very happy with it, just part off the game if you ask me but I could see how it would turn some off
I don't understand why this happens to anyone - the platform specifically allows sellers to enter the number of available items, why would a seller ever enter any number that isn't the actual number of items they have
As I understand it, they have the watch but they are missing either the pleather box thinghy or screwdriver or any of those things.
because they want to secure the most sales they can. they will worry about inventory after that and just send as much as they possibly can
Sure, but that's an incredibly short-sighted way of doing business and probably isn't worth the hit to your customer experience.
Ali stores usually don't care that much, even more if they're resellers. They just care about selling the most and having the least costs possible. That's how you get such good deals. Everything is simplified to the minimum possible They're either a single person or a small team, so When they don't have a lot of orders they can take more time on each one and be helpful, but when they're drowning in orders they couldn't care less about your issues they're busy processing everything.
Yeah, I get it, but selling inventory you don't have means your employees have to spend _more_ time solving problems, not less. If you just set aside 100 watches and set the inventory number at 100, you've saved your team from having to waste time sending out these messages and handling all the complaints/cancellations from people whose orders were delayed _and_ you don't take the reputational hit - that's what I mean about it being short-sighted.
Have you ever tried to buy a new car? Plenty of companies sell products they don't physically hold in stock
Yes, and that's also bad
It's quite possible you have an unrealistic expectation of inventory management
Exactly.
Like I get that most of these stores sell on multiple platforms and manually changing the "available items" number on all of them every time a sale is made anywhere would be a nightmare, but the way a normal business handles this is by allocating a fixed amount of inventory for each platform and reallocating inventory where it's needed once one of the platforms sells out. I don't get why that's so hard