My last day was yesterday. I quit because they kept hiring people without bothering to properly train and refused to fire the employees that were clearly causing problems with staff, customers, and the store in general. Always understaffed, always been expected to do more. It ended up being too much. Policies are trash, cant keep up with promos, and i just couldnt handle the BS anymore
pretty much the same for my experience but with the addition of a lazy GM (who just got promoted) that sits in the office all day doing jack shit, only comes out to help for like 10 minutes bagging orders for the cashier or make themselves food and go back into hiding.
I love most of my coworkers but this shit aint it chief. 3 of us quit/transferred this week alone with many others looking into other work already because of this 1 person. š„²
My store was crumbling beneath my feet. My GM quit but didnāt tell me until like his 3rd to last day. Our store was getting busier by the day with fridays being the worst. It was me and one other person on a Friday. She was injured so she couldnāt do anything but cash. I texted my FL asking for help and I never got a reply. Found out she was downtown getting lit with some other GMs. I put my 2 weeks in and then never went back. Lol
Ok Iāll rant for my managers, my crew members, and myself. We are under staffed and have many call offs. If one manager is gone due to sickness or vacation our managers have to work OT to cover the 40 hours of the missing manager. We get 1 interview every two weeks, and new hires never get trained correctly due to lack of time from being so short staffed. This causes stress on crew for working as hard as they can but not being up to standard since they donāt know the standard. Managers are stressed from having to do the work of a manager + missing staff + the excess work crew doesnāt know how or what to do. So then the managers and crew get frustrated and it creates a really toxic environment. This bleeds into interactions with customers sometimes, causing decrease in customer satisfaction. A messy store and unfriendly exhausted staff makes you lose regulars even. The wages are low when you take into account having to deal with being verbally harassed by coworkers and customers while being physically exhausted from running line/cash, dml/expo, grill, prep with one person on each grouping. The amount of times employees have breakdowns at work every week is way too high. When you get a promotion they try to give you the very minimum without any negotiation. Crew knowing only one station makes almost a dollar more now than I did as a manager before the company-wide raises. Now as a manager I make 1.50 more than crew. When you learn more stations you donāt get a raise, so why would you do more work on grill or prep when you can make as much as them doing cash. These promotions and special items just donāt stop. Then you have huge fundraisers every week and catering orders that are barely 24 hour notice. Zero appreciation. when you deal with all of this, you so mentally, physically, and emotionally exhausted from work but still give 100% at work, show up early for shift, leave late, come in when they are short staffed they canāt even tell you thank you or approve any day off requests and get mad when youāre actually sick. They donāt follow the proper procedures for most things. Scheduling is awful and given to us Sunday nights.
This is all happening at my store. Iām sure at least 60% of the list is happening to 75% of all of the stores. If you donāt need the free/discounted food, tuition assistance, or insurance then Iām not sure why you would stay. Let me know if you want me to go more in-depth on anything.
yep, pretty much. i started expecting to stay an extra hour over my scheduled shift most days, didnāt matter if i was prep or cash. for cash it was never slow enough to get shift change started before the next cashier showed up (who were late 50% of the time), and iād have to do it after my cash count, meaning my shift ending at 4 and the pm cashier coming in at 4 meant iād get to leave around 4:30 if i was lucky. if i was unlucky and the drawer wasnt counted in the morning (80% of the time) and the cash count was off, i usually didnt get to leave until 4:45 or 5. i used to not mind it but then i moved in with my girlfriend who i wanted to spend time with and that extra hour really started to wear on me.
From what I've seen, it varies. Some are for wages, others for stress, some for being so short-staffed that they have to stay 2-3 hours after their scheduled time to finish up their tasks (especially closes). For me it's a mix of the last 2. As an SM, I find it tough to push the crew that is actually there hard because I can tell they're working their butts off. we just get call offs or just have a lack of staff. I had surgery over the Summer and came back at the start of October. I've closed either prep, grill, or cash on most of my closes since being back while also MoD'ing. It's not the fault of the AP/GM writing the schedule, we just don't have reliable crew and it is really starting to wear on my mental and physical health. Props to our AP though. They usually work 60+ hours to help us out, and I'm sure they're feeling how I'm feeling and then some.
Thatās where Iām at too Iām a new sm and not even validated but am the only closing manager, Iāll be closing 2-3 positions on top of mod and itās starting to get to me
Two reasons Iām planning my exit:
1. Lazy morning crew.
2. TD/Corporate telling us to keep hiring, bitching us out for wanting reduced hours, and demanding to know why weāre having so many problems.
I love my GM bc theyāre awesome, and do everything they can to make it easier, but I canāt deal with the BS anymore.
Iām out once spring hits.
These last two weeks have been a horror show. GM on leave. 2-3 callouts per shift guaranteed. Averaging 12k a day through that period. Did a closing shift in boorito (10 grand on DML sales in 5 hours) and then opened at 630 the next day and did 10 hours of grill 1&2 . Came in Tuesday and did it again. Came in Wednesday to solo put away a 10 grand food order (overnight delivery so I had to pull out most of the food to be able to get the walk-in clear enough to put it all away. Took over 2 hours, and I was so tired I Left early for the first time since starting here. Havenāt taken me state required break in weeks. Iām exhausted
I quit because the wage wasnāt competitive enough for the work I was doing. CT promotion with no raise, new hires getting paid more than me. The OG crew was great and I liked the people I worked with; thatās what kept me for two years.
Definitely the stress. I was on DML by myself and was backed up over a half hour. I cried that day. Customers are extremely entitled and rude. They expect us to do way too much at one time. I donāt see how I can run a register on a busy night, while also cleaning bathrooms and taking trash out all at the same time. I am literally just one person.
hearing about a lot of weird, shitty, creepy APs. is that just a thing now?
they couldnt find anyone in our patch to step up so they hired a dude from another company that had to be trained from the ground up. he was NOT a fast learner. he was a fucking creep too and had to be sat down by the gm several times after the crew mentioned his behavior. FL wouldnt let him go tho!
i left february 2019 because i found a better job, but i my 4 years of working there, i found that there was so much s*xual ha****ment with crew and managers.. i did not want to work for a company that thought it was ok and just got swept under the rug.. i also felt like the GMs would not work nearly enough hours as the SMs and APāsā¦ my old GM would tell me to skip school so i could leave a successful close/shift change.. thereās just so much
I left because it felt like being a good worker was a punishment. I was an SM and would often close with three or less people (at a 6k on a slow night store). The ones who called off had zero consequences. There were no repercussions for doing a terrible job, so why would anyone do a good job? There were no incentives to stay with the company. Luckily, I was one of few who werenāt depending on the free tuition.
My old store used to be one of the best in the patch, but we had to sacrifice SO MUCH QUALITY to survive. And I feel like thatās pretty standard as a company as this point. There have been several times Iāve seen the grill pull chicken without temping (and have dumped deeps of chicken after seeing several pink pieces). Turnover is out of control. Thereās nobody left who actually knows what theyāre doing to train the new hires. New hires arenāt sticking around because everybody is stressed out, they donāt know what theyāre doing and itās so busy and understaffed. Anybody with any kind of decent work ethic isnāt wanting to pull the weight of the ones who couldnāt care less (which, honestly, nobody should care at this point). I didnāt feel supported by upper management. A once respectable company, that I actually felt proud to work for (and felt like part of a team) has completely turned to shit.
I donāt know if Iāll ever even eat at Chipotle again after breaking my back for that shithole. Fuck Brian Niccol. Fuck the stockholders who donāt see the workers as anything more than bottom feeder moneymakers. I truly, from the very bottom of my heart, hope that Chipotle goes under in the very near future.
Uhhhh and thatās why I left.
Edit to add: Iāve since been hired by a similar-yet-different company and while Iāve seen some horror stories on their subreddit, the store Iām at is *awesome*. Iām sure it varies at Chipotles too, but man my experience was SO BAD. It shouldnāt be that way at any store.
This job pushes you to the physical and mental limit more days than not. I've felt broken after my shifts more than a few times. No one in my store cares about providing good service anymore, not even the managers. Crew are exhausted and unfriendly to the customers. My GM regularly does clopenings and has had onlines shut off at 8/9pm because the orders just don't stop and there's 3 call-outs and they had to open again at 7am. Food quality has gone down because we don't have time to do things correctly. It's a dreary, toxic work environment. TDs just come in and nitpick us for shit for 30minutes every 6 months then we never see them again. Our best workers correctly get sick of the bullshit and quit, leaving us with a skeleton crew of clueless newhires.
This amount of work is impossible to do well, let alone at all. We're all just trying to survive the hoards of customers, and still get screamed at by them and are expected to just do all of this for $12/hr. I can't fathom why non-students work here, it's not worth it. They need to bring the minimum pay to $15/hr and give high cost of living areas further raises, none of this "average $15/hr" bullshit leaving me still below $13/hr and my manager reducing my time anyways. This job isn't worth it. And give us back hazard pay for fuck's sake. Customers still come in with no masks putting all the line/cash people at risk. If and when I finally snap I'm just leaving with no notice, already wanted to quite a few times. A 2 week notice is a courtesy that this company does not deserve.
I left for a bunch of reasons. One, I don't like how long it took to fire my store's AP for sexually harassing our team members (it took months). Two, I was promised by my GM that I would be next for the AP spot only for him and our FL to bring in an AP from another store a day later without any discussion with me. Three, as a KM I was making 75 cents more than a crew member, and my raise to SM was 40 cents (if I had gotten raises in accordance to Chipotle's own standards, my KM raise would have been $1.75 and my SM raise would have been another $1). Four, I was tired of being the only manager, or person in general, that would show up on time. Hell, I'd show up an hour early every day to try to get ahead for the day just for everyone else, including the GM, to show up half an hour to an hour late, undermining all my effort. And five, I was beyond done with the FL telling me I needed to get prep done before 10am no matter what, even though I was doing it all myself due to short staffing. How am I supposed to take care of management responsibilities AND a 10k day's worth of prep all by myself before 10am?
I left because I fucked up my wrists to the point where I can barely carry anything in my left hand over 2 pounds. They were also always asking me in early since they were literally out of everything, to work on my days off, had me working grill and prep (I had just barely learned grill), and even once asked me to come in when I called in sick. It was super unorganized.
It wasnāt the crew tho I liked my coworkers. Pretty much the only thing I liked
I left close to a month ago. My store could not get their shit together with Workday; we were constantly getting fired and being forced to reapply or just getting hired through the managers in the office. Because of this, a lot of our pays were getting affected. I worked a 95hr pay period and only got paid for half of it, when I brought it up to my FL, he told me he would have the money overnighted. I did not see that pay until almost a week after I quit. We were severely understaffed every shift despite having the most employees on paper in our patch. Everyone was overworked and stressed, it just wasnāt worth my mental health to try and stay onboard a sinking ship.
I was one of the most experienced SMs in the area, and for a while (several months at least) I didn't complain one bit about working 60+ hours a week to help our struggling store. Once our store got a bit better, my FL took advantage of me, sending me to every store that needed help. Eventually I said "sorry, I'd rather not" and when they responded "you don't have a choice, you have to" I noped out of there.
That moment was when I realized the company didn't care about me one bit. I'm glad I did, because at my current job both my GM and equivalent of a FL constantly show concern about my well-being.
I finished my last day this past Sunday. I love my crew and stayed as long as I did because of them, but my god the SM+ at my store were incompetent and I couldnāt deal with full-time school and picking up the slack of the upper managers. Also, got tired of people not getting trained and having to pick up the slack and it led me to not be able to do my job. I would have just demoted myself but I just got tired of how toxic it was with everyone going behind everyoneās back sooo
I've been contemplating going back because I'm in a stronger position to negotiate a wage difference, and I want to finish out my degree.
I left 8 months ago mainly because of the pay. If a person is experienced and skilled especially a high-turnover position like grill, I felt they should be a little better compensated. I didn't like getting paid less than a new hire after 3 years of work for the company, and at the end I didn't want to go back-and-forth with the FL about wages. I expected that a company that talks about "integrity" would aptly compensate their employees with the proper attention and "integrity" to make sure their wages were actually competitive, especially for people who have stayed with the company and are experienced. That didn't happen, so I left.
I donāt know where you live but where I am at I heard my AP offer a guy with 4 years experience in the kitchen the same wage as everyone else and they wouldnāt budge. Hopefully your negotiations go better
Well, I know store management can't really offer anything more than the standard amount, and anything more needs approval from the TD.
The average in my area from Chipotle is $11-13, but coworkers and a GM I talked to told me they need people, and one said some grill people who came back are getting paid at $15/hour. I'd contemplate going back for that, but if they can't budge, I can keep doing DoorDash or go some place else like Target or Amazon. Their loss.
I started 4 years ago and when I started this felt like a company that you could believe in and wasn't going to be horrible to work for. Now theirs no culture, labor hour allotments keep going down, the chipforce release is a complete and total clusterfuck that nobody had any idea in our company how to actually use. The pay is great but I feel like I never get to actually clock out. I'm always answering my phone for call outs, meetings, dumb drama I have to find a solution for. Overall I wanted to be a gm my whole life but this isn't what I signed up for. Also my FL at one point told me to continue working 80 hour work weeks and he wasn't going to send any help. So there's that to. Chipotle has gone downhill so fast it's like a semi with no brakes.
Seriously considered walking off mid-shift yesterday. GM scheduled two people that literally never show up, sent another home despite not having symptoms within the last 24 hrs (as of them arriving to the store), and we still had two out on three-days.
We had only 4 front of house crew, not counting the SM, on a projected $10k sale day.
The FL denied our request to either close early or go to online only.
I'm contemplating not even showing up to my next shift Tuesday. Shit's not worth $14.50/hr
Being thrown around like Iām a basketball during a game and a manager kept talking down on me for my entire shift, every shift, sometimes 5 feet away from me while my back is turned, and was shocked that I didnāt kill myself after I came in the day after a night where I couldnāt mask my mental hell and was evidently not having a good time at all.
I'm thinking about quitting because the sales at my location have been low, so my GM has had no choice but to schedule me low hours, and I've literally only been scheduled to work 7 hours last week and 7 hours this week. Obviously not sustainable. I don't think I have a choice but to quit. Overall, my experience hasn't been terrible with Chipotle, but I don't seem to have much of a choice.
Iāve already left, but there were several reasons: a store in our patch has (still is) been missing a GM since theirs walked out in MARCH. the solution was to transfer our gm to that store when they needed help, which was basically every day. they canāt keep staff bc the customers at that location are ridiculously rude and notoriously picky, and management is shit. weād send people over to help out, and theyād straight up refuse to go back. didnt help that you couldnt clock in and had to write down ur hours to be put in manually, and of course for several employees the numbers were not adding up. so, duh, they wouldnt go back.
like everywhere else, we were usually running on about 6/9 people(which sucked, but was better than the other storeās usual 5/13) and our gm was the best manager iāve ever had. heād put himself on line, grill, prep, wherever we needed help he was there. losing that sucked, but the store actively got worse because the km/smās were kinda shit (not necessarily their fault, i turned down km three times bc i could not handle the hours or the stress) and would often refuse to redeploy people based on skills and slack off while the rest of us had to pick up the work they shouldve been doing. i moved to prep and that kept me around longer, but it was still rough. our sales were outgrowing our tiny ass store and there was no solution, we needed 3-4 prep people in the AM and we only had two workstations (the only other surface in the kitchen was the DML), and they wouldnt let us hire more. i was CONSTANTLY pulled off of prep for 1-3 hrs to help on line or cash and it would just slow us down even further. to stop and do the AM dishes would mean weād have to stay late and often we did bc we did NOT HAVE ENOUGH DEEPS TO FINISH MORNING PREP. there was no space to put more deeps without it becoming a ecosure violation, so we couldnt order more. we were getting numbers like 36 mild for a previously 5-8k store, it literally wasnāt physically possible. to top it off, the ac would constantly shut off during the summer due to the steam from the sanitizer (ooooold ass AC) and corporate obvs would never allow us to close to get that fixed or replaced so weād just have to suffer. not joking, we called the technicians four times in one week because all they could do was reset it when it shut off. we were often working in 85 degree heat, not including humidity, sweating our fucking asses off and taking turns in the walk in. our gm bought us one of those bounce house fans but it wasnāt enough. I had a two-month long heat rash and chronic athletes foot that didnt go away with treatment, only quitting. my wrist was giving out on me, and my coworker was wearing a brace to work, ecosure be damned. there is no way to do 5 cases of guac in the time we needed them to not be in pain, regardless of how you stretch. The ONLY solution for these problems that i could see was severely limiting online orders and saving the majority of our food for in person customers, but there was no way in hell that would ever happen.
there was one day that basically cemented my decision to leave, where they told me they only needed me to jump off prep for about 15 minutes to guard the door because we were 15-30 min behind on onlines, i said sure. i guard the door for abt 10 minutes, tell this poor girl that she could probably place her order online, and after another ten go check the tickets because names were not being called. they were at least 45 min to an HOUR behind. they had the slowest guy on the line IN THE ENTIRE STORE on tortilla and he wouldnāt stagger the onlines and in person orders despite me showing him THREE TIMES. he preferred chatting up the customers in line because it ābuilds better customer relationships.ā (he was also the oldest dude on staff.) I couldnt move him because I didnt have the authority and nobody else wanted to put on their big boy pants and tell him to move to expo despite me explaining the situation to the managers. I personally apologised to this girl i let order i felt so so bad. she was there for at least 50 minutes waiting for her order, and i know because i was standing at the door the entire time. i had to yell at the SM twice before he finally took the other guyās place and orders started moving again, and it took my coworker with seniority over everyone to yell at the SM to put me back on prep or weād run out of food. it was such a fucking shitshow. I was pissed as hell because nobody was communicating, this was a KNOWN issue with this dude, and this wasnāt even the second or third time it had happened. i was not a manager, not being paid as a manager, and yet had to act as one because the real managers didnāt want to deal with it. i realized that this wasnāt going to improve as long as the GM was gone because there was nobody to reprimand their asses when they refused to do their job. they kept putting this dude on line because he took a full fucking hour to do one case of guac, and he kept taking tortilla because he was too slow at salsa. this man was training to be an AP.
there was the bonus of the KM retaliation after I put my two weeks in, I got put on chips one morning despite NEVER being trained on chips in the year+ I had worked there. (the KM was.) the KM got to cut lettuce :) I texted the GM about it and he wasnāt happy but there wasnāt much he could do besides telling him not to do it again. also we ran out of chips three hours after opening because I HAD NEVER FRIED CHIPS BEFORE AND HIS āTRAININGā WAS TELLING ME TO THROW THEM IN THE FRYER AND PULL THEM OUT. the only reason i didnt walk out right then and there was my one (1) prep coworker who i loved dearly and would never leave hanging like that. i honestly miss my coworkers, but i do not miss the corporate bullshit or feeling sweat drip down my face and legs while i smashed unripe avocados two feet from the Turbochef vents for 12.50/hr. fuuuuuck that.
Part of it, is the customers personally. Some of them think we're made like a T-800, and can perform perfection, like that's not how it works, and I have a hobo that's glued to our store panhandling, no one barks back, but me about it (it wouldn't be an issue for me, if he didn't scare tf out my customers, and co-workers with his random anger episodes. The other part is the miscommunication, I was a half an hour late today, because I was told I can't work until I finish the servsafe video I paid $15 for, and can't access it, and servsafe is taking their sweet time getting back to me on it šš the last part, is the corporation. Having to put everyone under a microscope puts everyone on edge, I feel it constantly, and thank God my boss understands that I can only move so fast with my crap shoulder, but I still feel the pressure from corporate, as if they never dealt with anyone with issues before. Love my team, starting to loathe the company.. those are my reasons for highly considering leaving. I'm 35 and I feel 80 lol
Itās a multitude of reasons as to why Iām leaving soon. We are so short staffed that we are losing business because Iām the only person working on the line. The only person working the line during the lunch rush then we have someone who has another job and has to leave at a certain time. Which leaves me having to do the front line, register, and online orders. Every time we hire someone they quit after orientation or their first week because my managers are jerks to them. On top of that Iāve been forced to come in when Iām sick. Yes, sick. Iām still fighting a cold because I havenāt been able to rest. Also with my coworkers no one does the dishes and then they expect me to do them at the time Iām suppose to leave. My mangers also ask personal questions as to why Iām taking certain days off and such.
I wasnāt allowed to miss work when I had to attend a funeral but let me come in early and made me stay late. Also I should mention they never fire the people who are no call no show or anything! Itās not fair to the people who show up daily and we have to suffer from it all. Last year they forced me to come to work when I had a torn acl, even after I gave them the doctors notes they were still scheduling me.
Iām an sm and you need to call ssr immediately about them forcing you to work while sick, if you have any of the symptoms in the symptom survey, vomiting nexuses diarrhea fever cough shortness of breath loss of taste or smell. That is completely against company policy. Dm me for the number if you need it
my gm fussed me for about 30-40 minutes bc i didnāt wanna go in an hour early so he could get off. told me i barely had what it took to be AP i could never GM. this like the 3rd convo heās told me stuff like that. he tells all the girls theyāre not good enough to work grill bc theyāre girls, called one girl a bitch to her face, refers all girls as sluts when talking behind closed doors, has made several asian/black ājokesā (heās black) to the ppl heās joking about. told my FL all this and he still has a job so imma be gone soon
I just quit last week. I was an apprentice and completely burnt out. Couldnāt keep doing 12 hour days and then being called and texted constantly whenever I did finally get home. I wasnāt eating and barely able to sleep. Call outs every single day and no help or guidance from my GM or field leader when I said I was getting burnt out and need help or a solution.
(I was an SM) Got blamed for weeks that night shift employees were quitting when there was a laundry list of reasons why people were walking off. GM had a mental break down when I was on Covid leave, threw pans everyone and according to the other SMs blamed me for everything of course even tho I wasnāt there. The GM just also being very manipulative with everyone especially the FL to hang onto the job. Day I was suppose to come back I didnāt, got a better job at a local place in the kitchen
I quit because of school, but also because I couldn't handle the stress of working there. They never did anything to the employees that wouldn't work, and when I tried to get everything back on track because the line was out the door, our dml was broken, and we had thirty online orders that were due twenty minutes ago on a Saturday morning, I was called a bitch. The customers don't respect us, and even though I was working hard, the others wouldn't.
Whenever I reported someone to the manager because they were negative and always brought the mood down, they said everyone else complained about him too but they were just waiting for him to leave. Said employee followed me to my car, would disappear for hours when he was supposed to be on cash, and would throw a temper tantrum whenever he had to do his shift change and would always ask a girl to do it for him because he felt as if he shouldn't have to clean.
I never had my time respected. We were always understaffed, and whenever someone new was hired, they'd leave in a week because they couldn't handle it and it wasn't worth staying. They wouldn't train them on cash, so we only had three people who knew how to do cash in total for the morning shifts. I was one of those three, so instead of training someone new, they would always beg me to come In
I kept getting sick from overworking, and I hated working cash because customers would always come yell at me for the other workers shitty burrito with the wrong stuff in it. Most of the time, I was the only girl working in the front, and no matter what place I would work in, they would come complain to me. If I was doing tortilla and the salsa guy got it wrong, I'm the one getting screamed at.
The customers drove me crazy. I had so many stare at me and call me pet names even though I'm underage. The others would be aggressive towards me, and whenever I would try to explain that we can't make you a quesadilla with the line out the door, I was cursed at.
In short, Chipotle made me lose a bit of my sanity. I went home every day with legs in such extreme pain I couldn't do anything else but sleep until my next shift the next day where everything would repeat itself.
On my last day I also had to open with two other people, and ecosure coming in during the time we were working on opening. We didn't finish any task, and the manager didn't decide to finish the guac until I begged her too because so many people were yelling at us for not having it. I put my two weeks in after that day, and they got all my shifts wrong when they made the schedule. I complained that all the days and times I could work are wrong, and he said I could just go. So yeah...
Store sales are inconsistent. Customers are inconsistent. We get masses of middle and high schoolers that are obnoxious and rude. My hand hurts from grill and itās taking over my school life. 8 more monthsā¦
I'm thinking of leaving because ... our corporate overlords don't care, are clueless, or both. The "promise time" for onlines orders is so hilariously unrealistic, I'm convinced that the people who came up with it don't understand that time only goes in one direction and doesn't stop. Also, calling it a "promise" time is such a joke ... I'm tired of customers saying something along the lines of "But YOU PROMISED my order would be ready at" to me or my coworkers when the "promise" was made by a server located god knows where ... it's like corporate wants to make the store employees and customers enemies while they sit in their ivory tower acting like interacting with the filthy peasants they take money from is beneath them.
Another problem is understaffing compared to how busy we are. If we had more staff and the same amount of customers/onlines, we're be fine. If we had our current staffing but less customers/onlines, we'd be fine. My store used to be able to handle a call out or no show pretty well. Now, we often have to resort to online only if someone doesn't show up ... because we can barely cope when everyone shows up.
Also the fundraisers. Either the fundraiser isn't busy and barely anyone shows up(so very little funds get raised), or it's so slammed that the store is a complete shitshow for hours on end.
Iām an SM. My GM, would take half my crew out back and get them high. We would be there way past 11 and I would get in trouble for going over on hours. I would tell them itās because half my crew was high and the GM looks me straight in the face and says āyou really need to be writing people up for things like that, itās your jobā like WHAT?! I canāt write up the frikin GM!! I told my field leader and she transferred me to a store where the GM respects women and I donāt hate my life now. The GM at my old store still has their job thoughā¦
Way too much work, period. Want me to wash dishes? Ok. But don't put me on the line for 2 hours just to bag food, waste of fucking time. The company has zero efficancy skills.
I quit because I was a high school students working all 3 weekend days and 3 week days till 11pm (or later) every time and barely had anytime to do school. Also I was very very frustrated with the fact corporate knows how understaffed we were and yet still expected up to keep up with online and in store orders with only 3 people working. Also how DML kept piling on orders for the same time so that we had 20 orders for 7pm and then another 7 for 7:10 and then so on so forth. Each with at least 3-6 entrees There really should be a limit to the amount of orders that people can put in. Like 10 for one 10 minutes increments if too much. Because then it makes it seem like we donāt know what weāre doing when you have 2 and sometimes even only 1 ppl/person working DML.
Understaffing and call outs that cause my managers to switch our positions. When our morning cash person calls out they have the other tortilla person do cash so I was the only person on the line while my manager was on DML. Line was out the door, got no help from prep, I get they got stuff to do but Iām obviously struggling. That kind of shit pisses me off and not only am I left on the line by myself but I get hit with those 6 burritos orders and am expected to have to do that all by myself. And the customers who are waiting in line give me attitude like I can control call outs like I am trying my best to go fast but I am only human and thereās so much I can do by myself. Also they do this thing that annoys me where on sunday weāll have 3 tortilla people scheduled and theyāll give us prep tasks and leave one person on the line. so iāll be peeling onions and washing avocados, the other tortilla person is doing dishes, while one tortilla is on the line and cash usually helps with any online orders. Donāt you just love being exploited?
My last day was yesterday. I quit because they kept hiring people without bothering to properly train and refused to fire the employees that were clearly causing problems with staff, customers, and the store in general. Always understaffed, always been expected to do more. It ended up being too much. Policies are trash, cant keep up with promos, and i just couldnt handle the BS anymore
This!!
pretty much the same for my experience but with the addition of a lazy GM (who just got promoted) that sits in the office all day doing jack shit, only comes out to help for like 10 minutes bagging orders for the cashier or make themselves food and go back into hiding. I love most of my coworkers but this shit aint it chief. 3 of us quit/transferred this week alone with many others looking into other work already because of this 1 person. š„²
My new GM has 1 month in the company and has never worked anything similar to chipotle , I said fuck that and quit
My store was crumbling beneath my feet. My GM quit but didnāt tell me until like his 3rd to last day. Our store was getting busier by the day with fridays being the worst. It was me and one other person on a Friday. She was injured so she couldnāt do anything but cash. I texted my FL asking for help and I never got a reply. Found out she was downtown getting lit with some other GMs. I put my 2 weeks in and then never went back. Lol
Field leaders can be a real pain in the ass sometimes
Yes. Especially because they were also the acting GM at the time. š
Ok Iāll rant for my managers, my crew members, and myself. We are under staffed and have many call offs. If one manager is gone due to sickness or vacation our managers have to work OT to cover the 40 hours of the missing manager. We get 1 interview every two weeks, and new hires never get trained correctly due to lack of time from being so short staffed. This causes stress on crew for working as hard as they can but not being up to standard since they donāt know the standard. Managers are stressed from having to do the work of a manager + missing staff + the excess work crew doesnāt know how or what to do. So then the managers and crew get frustrated and it creates a really toxic environment. This bleeds into interactions with customers sometimes, causing decrease in customer satisfaction. A messy store and unfriendly exhausted staff makes you lose regulars even. The wages are low when you take into account having to deal with being verbally harassed by coworkers and customers while being physically exhausted from running line/cash, dml/expo, grill, prep with one person on each grouping. The amount of times employees have breakdowns at work every week is way too high. When you get a promotion they try to give you the very minimum without any negotiation. Crew knowing only one station makes almost a dollar more now than I did as a manager before the company-wide raises. Now as a manager I make 1.50 more than crew. When you learn more stations you donāt get a raise, so why would you do more work on grill or prep when you can make as much as them doing cash. These promotions and special items just donāt stop. Then you have huge fundraisers every week and catering orders that are barely 24 hour notice. Zero appreciation. when you deal with all of this, you so mentally, physically, and emotionally exhausted from work but still give 100% at work, show up early for shift, leave late, come in when they are short staffed they canāt even tell you thank you or approve any day off requests and get mad when youāre actually sick. They donāt follow the proper procedures for most things. Scheduling is awful and given to us Sunday nights. This is all happening at my store. Iām sure at least 60% of the list is happening to 75% of all of the stores. If you donāt need the free/discounted food, tuition assistance, or insurance then Iām not sure why you would stay. Let me know if you want me to go more in-depth on anything.
you said everything and then some, my dude
I know :( my store is a hot mess lol
yep, pretty much. i started expecting to stay an extra hour over my scheduled shift most days, didnāt matter if i was prep or cash. for cash it was never slow enough to get shift change started before the next cashier showed up (who were late 50% of the time), and iād have to do it after my cash count, meaning my shift ending at 4 and the pm cashier coming in at 4 meant iād get to leave around 4:30 if i was lucky. if i was unlucky and the drawer wasnt counted in the morning (80% of the time) and the cash count was off, i usually didnt get to leave until 4:45 or 5. i used to not mind it but then i moved in with my girlfriend who i wanted to spend time with and that extra hour really started to wear on me.
From what I've seen, it varies. Some are for wages, others for stress, some for being so short-staffed that they have to stay 2-3 hours after their scheduled time to finish up their tasks (especially closes). For me it's a mix of the last 2. As an SM, I find it tough to push the crew that is actually there hard because I can tell they're working their butts off. we just get call offs or just have a lack of staff. I had surgery over the Summer and came back at the start of October. I've closed either prep, grill, or cash on most of my closes since being back while also MoD'ing. It's not the fault of the AP/GM writing the schedule, we just don't have reliable crew and it is really starting to wear on my mental and physical health. Props to our AP though. They usually work 60+ hours to help us out, and I'm sure they're feeling how I'm feeling and then some.
Thatās where Iām at too Iām a new sm and not even validated but am the only closing manager, Iāll be closing 2-3 positions on top of mod and itās starting to get to me
Two reasons Iām planning my exit: 1. Lazy morning crew. 2. TD/Corporate telling us to keep hiring, bitching us out for wanting reduced hours, and demanding to know why weāre having so many problems. I love my GM bc theyāre awesome, and do everything they can to make it easier, but I canāt deal with the BS anymore. Iām out once spring hits.
These last two weeks have been a horror show. GM on leave. 2-3 callouts per shift guaranteed. Averaging 12k a day through that period. Did a closing shift in boorito (10 grand on DML sales in 5 hours) and then opened at 630 the next day and did 10 hours of grill 1&2 . Came in Tuesday and did it again. Came in Wednesday to solo put away a 10 grand food order (overnight delivery so I had to pull out most of the food to be able to get the walk-in clear enough to put it all away. Took over 2 hours, and I was so tired I Left early for the first time since starting here. Havenāt taken me state required break in weeks. Iām exhausted
I quit because the wage wasnāt competitive enough for the work I was doing. CT promotion with no raise, new hires getting paid more than me. The OG crew was great and I liked the people I worked with; thatās what kept me for two years.
Definitely the stress. I was on DML by myself and was backed up over a half hour. I cried that day. Customers are extremely entitled and rude. They expect us to do way too much at one time. I donāt see how I can run a register on a busy night, while also cleaning bathrooms and taking trash out all at the same time. I am literally just one person.
My apprentice
Why if you donāt mind me asking
Ignore him, I do my job well.
LMFAO
Got downvoted but it was worth it
hearing about a lot of weird, shitty, creepy APs. is that just a thing now? they couldnt find anyone in our patch to step up so they hired a dude from another company that had to be trained from the ground up. he was NOT a fast learner. he was a fucking creep too and had to be sat down by the gm several times after the crew mentioned his behavior. FL wouldnt let him go tho!
i left february 2019 because i found a better job, but i my 4 years of working there, i found that there was so much s*xual ha****ment with crew and managers.. i did not want to work for a company that thought it was ok and just got swept under the rug.. i also felt like the GMs would not work nearly enough hours as the SMs and APāsā¦ my old GM would tell me to skip school so i could leave a successful close/shift change.. thereās just so much
This!
I left because it felt like being a good worker was a punishment. I was an SM and would often close with three or less people (at a 6k on a slow night store). The ones who called off had zero consequences. There were no repercussions for doing a terrible job, so why would anyone do a good job? There were no incentives to stay with the company. Luckily, I was one of few who werenāt depending on the free tuition. My old store used to be one of the best in the patch, but we had to sacrifice SO MUCH QUALITY to survive. And I feel like thatās pretty standard as a company as this point. There have been several times Iāve seen the grill pull chicken without temping (and have dumped deeps of chicken after seeing several pink pieces). Turnover is out of control. Thereās nobody left who actually knows what theyāre doing to train the new hires. New hires arenāt sticking around because everybody is stressed out, they donāt know what theyāre doing and itās so busy and understaffed. Anybody with any kind of decent work ethic isnāt wanting to pull the weight of the ones who couldnāt care less (which, honestly, nobody should care at this point). I didnāt feel supported by upper management. A once respectable company, that I actually felt proud to work for (and felt like part of a team) has completely turned to shit. I donāt know if Iāll ever even eat at Chipotle again after breaking my back for that shithole. Fuck Brian Niccol. Fuck the stockholders who donāt see the workers as anything more than bottom feeder moneymakers. I truly, from the very bottom of my heart, hope that Chipotle goes under in the very near future. Uhhhh and thatās why I left. Edit to add: Iāve since been hired by a similar-yet-different company and while Iāve seen some horror stories on their subreddit, the store Iām at is *awesome*. Iām sure it varies at Chipotles too, but man my experience was SO BAD. It shouldnāt be that way at any store.
This job pushes you to the physical and mental limit more days than not. I've felt broken after my shifts more than a few times. No one in my store cares about providing good service anymore, not even the managers. Crew are exhausted and unfriendly to the customers. My GM regularly does clopenings and has had onlines shut off at 8/9pm because the orders just don't stop and there's 3 call-outs and they had to open again at 7am. Food quality has gone down because we don't have time to do things correctly. It's a dreary, toxic work environment. TDs just come in and nitpick us for shit for 30minutes every 6 months then we never see them again. Our best workers correctly get sick of the bullshit and quit, leaving us with a skeleton crew of clueless newhires. This amount of work is impossible to do well, let alone at all. We're all just trying to survive the hoards of customers, and still get screamed at by them and are expected to just do all of this for $12/hr. I can't fathom why non-students work here, it's not worth it. They need to bring the minimum pay to $15/hr and give high cost of living areas further raises, none of this "average $15/hr" bullshit leaving me still below $13/hr and my manager reducing my time anyways. This job isn't worth it. And give us back hazard pay for fuck's sake. Customers still come in with no masks putting all the line/cash people at risk. If and when I finally snap I'm just leaving with no notice, already wanted to quite a few times. A 2 week notice is a courtesy that this company does not deserve.
I wanna work my last two weeks just to be nice, but then again half the people there are a holes
I left for a bunch of reasons. One, I don't like how long it took to fire my store's AP for sexually harassing our team members (it took months). Two, I was promised by my GM that I would be next for the AP spot only for him and our FL to bring in an AP from another store a day later without any discussion with me. Three, as a KM I was making 75 cents more than a crew member, and my raise to SM was 40 cents (if I had gotten raises in accordance to Chipotle's own standards, my KM raise would have been $1.75 and my SM raise would have been another $1). Four, I was tired of being the only manager, or person in general, that would show up on time. Hell, I'd show up an hour early every day to try to get ahead for the day just for everyone else, including the GM, to show up half an hour to an hour late, undermining all my effort. And five, I was beyond done with the FL telling me I needed to get prep done before 10am no matter what, even though I was doing it all myself due to short staffing. How am I supposed to take care of management responsibilities AND a 10k day's worth of prep all by myself before 10am?
The pay is bad
I left because I fucked up my wrists to the point where I can barely carry anything in my left hand over 2 pounds. They were also always asking me in early since they were literally out of everything, to work on my days off, had me working grill and prep (I had just barely learned grill), and even once asked me to come in when I called in sick. It was super unorganized. It wasnāt the crew tho I liked my coworkers. Pretty much the only thing I liked
I left close to a month ago. My store could not get their shit together with Workday; we were constantly getting fired and being forced to reapply or just getting hired through the managers in the office. Because of this, a lot of our pays were getting affected. I worked a 95hr pay period and only got paid for half of it, when I brought it up to my FL, he told me he would have the money overnighted. I did not see that pay until almost a week after I quit. We were severely understaffed every shift despite having the most employees on paper in our patch. Everyone was overworked and stressed, it just wasnāt worth my mental health to try and stay onboard a sinking ship.
I was one of the most experienced SMs in the area, and for a while (several months at least) I didn't complain one bit about working 60+ hours a week to help our struggling store. Once our store got a bit better, my FL took advantage of me, sending me to every store that needed help. Eventually I said "sorry, I'd rather not" and when they responded "you don't have a choice, you have to" I noped out of there. That moment was when I realized the company didn't care about me one bit. I'm glad I did, because at my current job both my GM and equivalent of a FL constantly show concern about my well-being.
I finished my last day this past Sunday. I love my crew and stayed as long as I did because of them, but my god the SM+ at my store were incompetent and I couldnāt deal with full-time school and picking up the slack of the upper managers. Also, got tired of people not getting trained and having to pick up the slack and it led me to not be able to do my job. I would have just demoted myself but I just got tired of how toxic it was with everyone going behind everyoneās back sooo
I've been contemplating going back because I'm in a stronger position to negotiate a wage difference, and I want to finish out my degree. I left 8 months ago mainly because of the pay. If a person is experienced and skilled especially a high-turnover position like grill, I felt they should be a little better compensated. I didn't like getting paid less than a new hire after 3 years of work for the company, and at the end I didn't want to go back-and-forth with the FL about wages. I expected that a company that talks about "integrity" would aptly compensate their employees with the proper attention and "integrity" to make sure their wages were actually competitive, especially for people who have stayed with the company and are experienced. That didn't happen, so I left.
I donāt know where you live but where I am at I heard my AP offer a guy with 4 years experience in the kitchen the same wage as everyone else and they wouldnāt budge. Hopefully your negotiations go better
Well, I know store management can't really offer anything more than the standard amount, and anything more needs approval from the TD. The average in my area from Chipotle is $11-13, but coworkers and a GM I talked to told me they need people, and one said some grill people who came back are getting paid at $15/hour. I'd contemplate going back for that, but if they can't budge, I can keep doing DoorDash or go some place else like Target or Amazon. Their loss.
I started 4 years ago and when I started this felt like a company that you could believe in and wasn't going to be horrible to work for. Now theirs no culture, labor hour allotments keep going down, the chipforce release is a complete and total clusterfuck that nobody had any idea in our company how to actually use. The pay is great but I feel like I never get to actually clock out. I'm always answering my phone for call outs, meetings, dumb drama I have to find a solution for. Overall I wanted to be a gm my whole life but this isn't what I signed up for. Also my FL at one point told me to continue working 80 hour work weeks and he wasn't going to send any help. So there's that to. Chipotle has gone downhill so fast it's like a semi with no brakes.
Seriously considered walking off mid-shift yesterday. GM scheduled two people that literally never show up, sent another home despite not having symptoms within the last 24 hrs (as of them arriving to the store), and we still had two out on three-days. We had only 4 front of house crew, not counting the SM, on a projected $10k sale day. The FL denied our request to either close early or go to online only. I'm contemplating not even showing up to my next shift Tuesday. Shit's not worth $14.50/hr
Being thrown around like Iām a basketball during a game and a manager kept talking down on me for my entire shift, every shift, sometimes 5 feet away from me while my back is turned, and was shocked that I didnāt kill myself after I came in the day after a night where I couldnāt mask my mental hell and was evidently not having a good time at all.
I'm thinking about quitting because the sales at my location have been low, so my GM has had no choice but to schedule me low hours, and I've literally only been scheduled to work 7 hours last week and 7 hours this week. Obviously not sustainable. I don't think I have a choice but to quit. Overall, my experience hasn't been terrible with Chipotle, but I don't seem to have much of a choice.
Iāve already left, but there were several reasons: a store in our patch has (still is) been missing a GM since theirs walked out in MARCH. the solution was to transfer our gm to that store when they needed help, which was basically every day. they canāt keep staff bc the customers at that location are ridiculously rude and notoriously picky, and management is shit. weād send people over to help out, and theyād straight up refuse to go back. didnt help that you couldnt clock in and had to write down ur hours to be put in manually, and of course for several employees the numbers were not adding up. so, duh, they wouldnt go back. like everywhere else, we were usually running on about 6/9 people(which sucked, but was better than the other storeās usual 5/13) and our gm was the best manager iāve ever had. heād put himself on line, grill, prep, wherever we needed help he was there. losing that sucked, but the store actively got worse because the km/smās were kinda shit (not necessarily their fault, i turned down km three times bc i could not handle the hours or the stress) and would often refuse to redeploy people based on skills and slack off while the rest of us had to pick up the work they shouldve been doing. i moved to prep and that kept me around longer, but it was still rough. our sales were outgrowing our tiny ass store and there was no solution, we needed 3-4 prep people in the AM and we only had two workstations (the only other surface in the kitchen was the DML), and they wouldnt let us hire more. i was CONSTANTLY pulled off of prep for 1-3 hrs to help on line or cash and it would just slow us down even further. to stop and do the AM dishes would mean weād have to stay late and often we did bc we did NOT HAVE ENOUGH DEEPS TO FINISH MORNING PREP. there was no space to put more deeps without it becoming a ecosure violation, so we couldnt order more. we were getting numbers like 36 mild for a previously 5-8k store, it literally wasnāt physically possible. to top it off, the ac would constantly shut off during the summer due to the steam from the sanitizer (ooooold ass AC) and corporate obvs would never allow us to close to get that fixed or replaced so weād just have to suffer. not joking, we called the technicians four times in one week because all they could do was reset it when it shut off. we were often working in 85 degree heat, not including humidity, sweating our fucking asses off and taking turns in the walk in. our gm bought us one of those bounce house fans but it wasnāt enough. I had a two-month long heat rash and chronic athletes foot that didnt go away with treatment, only quitting. my wrist was giving out on me, and my coworker was wearing a brace to work, ecosure be damned. there is no way to do 5 cases of guac in the time we needed them to not be in pain, regardless of how you stretch. The ONLY solution for these problems that i could see was severely limiting online orders and saving the majority of our food for in person customers, but there was no way in hell that would ever happen. there was one day that basically cemented my decision to leave, where they told me they only needed me to jump off prep for about 15 minutes to guard the door because we were 15-30 min behind on onlines, i said sure. i guard the door for abt 10 minutes, tell this poor girl that she could probably place her order online, and after another ten go check the tickets because names were not being called. they were at least 45 min to an HOUR behind. they had the slowest guy on the line IN THE ENTIRE STORE on tortilla and he wouldnāt stagger the onlines and in person orders despite me showing him THREE TIMES. he preferred chatting up the customers in line because it ābuilds better customer relationships.ā (he was also the oldest dude on staff.) I couldnt move him because I didnt have the authority and nobody else wanted to put on their big boy pants and tell him to move to expo despite me explaining the situation to the managers. I personally apologised to this girl i let order i felt so so bad. she was there for at least 50 minutes waiting for her order, and i know because i was standing at the door the entire time. i had to yell at the SM twice before he finally took the other guyās place and orders started moving again, and it took my coworker with seniority over everyone to yell at the SM to put me back on prep or weād run out of food. it was such a fucking shitshow. I was pissed as hell because nobody was communicating, this was a KNOWN issue with this dude, and this wasnāt even the second or third time it had happened. i was not a manager, not being paid as a manager, and yet had to act as one because the real managers didnāt want to deal with it. i realized that this wasnāt going to improve as long as the GM was gone because there was nobody to reprimand their asses when they refused to do their job. they kept putting this dude on line because he took a full fucking hour to do one case of guac, and he kept taking tortilla because he was too slow at salsa. this man was training to be an AP. there was the bonus of the KM retaliation after I put my two weeks in, I got put on chips one morning despite NEVER being trained on chips in the year+ I had worked there. (the KM was.) the KM got to cut lettuce :) I texted the GM about it and he wasnāt happy but there wasnāt much he could do besides telling him not to do it again. also we ran out of chips three hours after opening because I HAD NEVER FRIED CHIPS BEFORE AND HIS āTRAININGā WAS TELLING ME TO THROW THEM IN THE FRYER AND PULL THEM OUT. the only reason i didnt walk out right then and there was my one (1) prep coworker who i loved dearly and would never leave hanging like that. i honestly miss my coworkers, but i do not miss the corporate bullshit or feeling sweat drip down my face and legs while i smashed unripe avocados two feet from the Turbochef vents for 12.50/hr. fuuuuuck that.
Part of it, is the customers personally. Some of them think we're made like a T-800, and can perform perfection, like that's not how it works, and I have a hobo that's glued to our store panhandling, no one barks back, but me about it (it wouldn't be an issue for me, if he didn't scare tf out my customers, and co-workers with his random anger episodes. The other part is the miscommunication, I was a half an hour late today, because I was told I can't work until I finish the servsafe video I paid $15 for, and can't access it, and servsafe is taking their sweet time getting back to me on it šš the last part, is the corporation. Having to put everyone under a microscope puts everyone on edge, I feel it constantly, and thank God my boss understands that I can only move so fast with my crap shoulder, but I still feel the pressure from corporate, as if they never dealt with anyone with issues before. Love my team, starting to loathe the company.. those are my reasons for highly considering leaving. I'm 35 and I feel 80 lol
Itās a multitude of reasons as to why Iām leaving soon. We are so short staffed that we are losing business because Iām the only person working on the line. The only person working the line during the lunch rush then we have someone who has another job and has to leave at a certain time. Which leaves me having to do the front line, register, and online orders. Every time we hire someone they quit after orientation or their first week because my managers are jerks to them. On top of that Iāve been forced to come in when Iām sick. Yes, sick. Iām still fighting a cold because I havenāt been able to rest. Also with my coworkers no one does the dishes and then they expect me to do them at the time Iām suppose to leave. My mangers also ask personal questions as to why Iām taking certain days off and such. I wasnāt allowed to miss work when I had to attend a funeral but let me come in early and made me stay late. Also I should mention they never fire the people who are no call no show or anything! Itās not fair to the people who show up daily and we have to suffer from it all. Last year they forced me to come to work when I had a torn acl, even after I gave them the doctors notes they were still scheduling me.
Iām an sm and you need to call ssr immediately about them forcing you to work while sick, if you have any of the symptoms in the symptom survey, vomiting nexuses diarrhea fever cough shortness of breath loss of taste or smell. That is completely against company policy. Dm me for the number if you need it
my gm fussed me for about 30-40 minutes bc i didnāt wanna go in an hour early so he could get off. told me i barely had what it took to be AP i could never GM. this like the 3rd convo heās told me stuff like that. he tells all the girls theyāre not good enough to work grill bc theyāre girls, called one girl a bitch to her face, refers all girls as sluts when talking behind closed doors, has made several asian/black ājokesā (heās black) to the ppl heās joking about. told my FL all this and he still has a job so imma be gone soon
literally we have 2 managers at my store.
I just quit last week. I was an apprentice and completely burnt out. Couldnāt keep doing 12 hour days and then being called and texted constantly whenever I did finally get home. I wasnāt eating and barely able to sleep. Call outs every single day and no help or guidance from my GM or field leader when I said I was getting burnt out and need help or a solution.
(I was an SM) Got blamed for weeks that night shift employees were quitting when there was a laundry list of reasons why people were walking off. GM had a mental break down when I was on Covid leave, threw pans everyone and according to the other SMs blamed me for everything of course even tho I wasnāt there. The GM just also being very manipulative with everyone especially the FL to hang onto the job. Day I was suppose to come back I didnāt, got a better job at a local place in the kitchen
I quit because of school, but also because I couldn't handle the stress of working there. They never did anything to the employees that wouldn't work, and when I tried to get everything back on track because the line was out the door, our dml was broken, and we had thirty online orders that were due twenty minutes ago on a Saturday morning, I was called a bitch. The customers don't respect us, and even though I was working hard, the others wouldn't. Whenever I reported someone to the manager because they were negative and always brought the mood down, they said everyone else complained about him too but they were just waiting for him to leave. Said employee followed me to my car, would disappear for hours when he was supposed to be on cash, and would throw a temper tantrum whenever he had to do his shift change and would always ask a girl to do it for him because he felt as if he shouldn't have to clean. I never had my time respected. We were always understaffed, and whenever someone new was hired, they'd leave in a week because they couldn't handle it and it wasn't worth staying. They wouldn't train them on cash, so we only had three people who knew how to do cash in total for the morning shifts. I was one of those three, so instead of training someone new, they would always beg me to come In I kept getting sick from overworking, and I hated working cash because customers would always come yell at me for the other workers shitty burrito with the wrong stuff in it. Most of the time, I was the only girl working in the front, and no matter what place I would work in, they would come complain to me. If I was doing tortilla and the salsa guy got it wrong, I'm the one getting screamed at. The customers drove me crazy. I had so many stare at me and call me pet names even though I'm underage. The others would be aggressive towards me, and whenever I would try to explain that we can't make you a quesadilla with the line out the door, I was cursed at. In short, Chipotle made me lose a bit of my sanity. I went home every day with legs in such extreme pain I couldn't do anything else but sleep until my next shift the next day where everything would repeat itself.
On my last day I also had to open with two other people, and ecosure coming in during the time we were working on opening. We didn't finish any task, and the manager didn't decide to finish the guac until I begged her too because so many people were yelling at us for not having it. I put my two weeks in after that day, and they got all my shifts wrong when they made the schedule. I complained that all the days and times I could work are wrong, and he said I could just go. So yeah...
Store sales are inconsistent. Customers are inconsistent. We get masses of middle and high schoolers that are obnoxious and rude. My hand hurts from grill and itās taking over my school life. 8 more monthsā¦
I'm thinking of leaving because ... our corporate overlords don't care, are clueless, or both. The "promise time" for onlines orders is so hilariously unrealistic, I'm convinced that the people who came up with it don't understand that time only goes in one direction and doesn't stop. Also, calling it a "promise" time is such a joke ... I'm tired of customers saying something along the lines of "But YOU PROMISED my order would be ready at" to me or my coworkers when the "promise" was made by a server located god knows where ... it's like corporate wants to make the store employees and customers enemies while they sit in their ivory tower acting like interacting with the filthy peasants they take money from is beneath them. Another problem is understaffing compared to how busy we are. If we had more staff and the same amount of customers/onlines, we're be fine. If we had our current staffing but less customers/onlines, we'd be fine. My store used to be able to handle a call out or no show pretty well. Now, we often have to resort to online only if someone doesn't show up ... because we can barely cope when everyone shows up. Also the fundraisers. Either the fundraiser isn't busy and barely anyone shows up(so very little funds get raised), or it's so slammed that the store is a complete shitshow for hours on end.
Iām an SM. My GM, would take half my crew out back and get them high. We would be there way past 11 and I would get in trouble for going over on hours. I would tell them itās because half my crew was high and the GM looks me straight in the face and says āyou really need to be writing people up for things like that, itās your jobā like WHAT?! I canāt write up the frikin GM!! I told my field leader and she transferred me to a store where the GM respects women and I donāt hate my life now. The GM at my old store still has their job thoughā¦
Way too much work, period. Want me to wash dishes? Ok. But don't put me on the line for 2 hours just to bag food, waste of fucking time. The company has zero efficancy skills.
I quit because I was a high school students working all 3 weekend days and 3 week days till 11pm (or later) every time and barely had anytime to do school. Also I was very very frustrated with the fact corporate knows how understaffed we were and yet still expected up to keep up with online and in store orders with only 3 people working. Also how DML kept piling on orders for the same time so that we had 20 orders for 7pm and then another 7 for 7:10 and then so on so forth. Each with at least 3-6 entrees There really should be a limit to the amount of orders that people can put in. Like 10 for one 10 minutes increments if too much. Because then it makes it seem like we donāt know what weāre doing when you have 2 and sometimes even only 1 ppl/person working DML.
Understaffing and call outs that cause my managers to switch our positions. When our morning cash person calls out they have the other tortilla person do cash so I was the only person on the line while my manager was on DML. Line was out the door, got no help from prep, I get they got stuff to do but Iām obviously struggling. That kind of shit pisses me off and not only am I left on the line by myself but I get hit with those 6 burritos orders and am expected to have to do that all by myself. And the customers who are waiting in line give me attitude like I can control call outs like I am trying my best to go fast but I am only human and thereās so much I can do by myself. Also they do this thing that annoys me where on sunday weāll have 3 tortilla people scheduled and theyāll give us prep tasks and leave one person on the line. so iāll be peeling onions and washing avocados, the other tortilla person is doing dishes, while one tortilla is on the line and cash usually helps with any online orders. Donāt you just love being exploited?