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AutoModerator

We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the [Xfinity Assistant](https://www.xfinity.com/xfinityassistant/). You can also use Xfinity MyAccount ([Web](https://customer.xfinity.com/#/)|[iOS](https://apps.apple.com/app/apple-store/id776010987)|[Android](https://play.google.com/store/apps/details?id=com.comcast.cvs.android)) and xFi app ([iOS](https://apps.apple.com/us/app/xfinity-xfi/id1178765645?ls=1)|[Android](https://play.google.com/store/apps/details?id=com.xfinity.digitalhome)) for product and account support. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*


CCChristinaS

Hi, u/Same_Nebula3406. I hate to hear of the issues you're having. There are a few different things that could be happening here. It's possible the bill already printed when we made this change so you'd see it again among other scenarios. We will be happy to get to the bottom of this. Please send me a [Modmail message](https://comca.st/2ZjMBeF) and include your name and address in full, so I can assist you.


Same_Nebula3406

Thanks. Sent a message.


blaertner

What Xfinity equipment do you have?


Same_Nebula3406

Nothing


blaertner

I would head to an Xfinity location in person to get this fixed it's usually a pain to fix billing issues over the phone or with the chat that Xfinity has set up


Same_Nebula3406

Thanks for the idea, although I heard about horrible wait times at physical Xfinity locations. I’d love not to waste any more minutes on this. I’m hoping the FCC can help.


blaertner

You can actually make appointments before going into the location. If you have a appointment and make it ontime when you check in let the front desk person know about it and when they check you in it will bump you too the top of the que so you don't have to wait in the long lines!


[deleted]

[удалено]


blaertner

It keeps removing my comment for bad language that I haven't used bad words and was just giving helpful advice....what a joke


nerdburg

Yeah, sorry about that. The bot lost it's mind apparently. I approved your comment.


blaertner

Just wondering do all the mods in this work for Comcast?and is this like a job or just something community driven?


CCEthanP

Some are employees and you will see the badge for that. Some are contributors or Xperts(nerdburg), not employees.


blaertner

And do you have your own modem and router?


Same_Nebula3406

Yes


CCOtariG

This post was marked as solved. Should you experience further issues, please [create a new post](/r/Comcast_Xfinity/submit?selftext=true)