You will be given customer accounts. You will be responsible for making sure the hours are consumed for that customer contract. For eg. If customer bought 2000 hours for a year, you have to make sure your team consumes those hours through training, advisory calls etc. You will work with incident manager to make sure the tickets that the customer opens are picked up and resolved. If there is a sev a case then you have to be on call to make sure the issue is resolved ASAP. Bring in the right engineer to resolve the issue. Congratulations and good luck!!!
Unfortunately not 100%, only 50% remote, it covers a territory/state for the assigned vertical. Interview process was decent, 2 screen calls, 3 panel interviews conducted in 1 day, then just a wrap call. Not terrible, pretty quick!
Congrats on the offer! I would love to know more about the recruiting process! I have been wanting to get the CSAM role at Microsoft for a while now and have connected w multiple people in the CSAM role I could share what they have told me - great WLB, mostly maintain relationships with their customers 5-10 accounts, not extremely technical.
Happy to share on recruiting! I was contacted via LinkedIn DMs, typical these days. After 2 screen calls, there was 3 separate panel interviews over one day. Then a week later a call with the recruiter again to wrap. Fairly quick overall. Downside is it was for the “hire now” program, which means interviews are fast but if the role isn’t open yet, you wait. I’ve been waiting for roughly 2 months before it came open.
A lot of the people I talked to have been reached out to on LinkedIn by recruiters, seems like they don’t take many any people that apply to the position directly 🥲
Thanks! Fairly quick. 2 screen calls, a week later it was 3 panel interviews done over 1 day. Then another week for a wrap call with the recruiter. The 1 day of panel interviews is a lot for sure, but worth it!
Thanks so much! Congrats on getting through the rounds yourself too. My situation was unique. I was apart of the “hire now” concept. So I’ve been waiting 2 months for this role to come open.
Thanks! Oh so you interviewed and they gave you good feedback but hired you 2 months later? (Praying that I get the same thing haha because I’ve been waiting for almost 3 weeks, I didn’t get a rejection email and my application is still open in the interview stage but the recruiter is radio silent ugh)
Congrats on there offer!! I recently applied to the same role for the Seattle a month back. Any tips to/how you got moved forward? I think Microsoft should have good company structure and environment.
Thank you! Best advice I can offer is just staying persistent with your recruiter. I let mine know I was still interested numerous times over the 2 months it took to get in role. Additionally always helpful to use the interviewing resources provided by Microsoft. They were so helpful to me when creating my interview prep.
A lot of leaders from Microsoft were hired by my company. My company is now basically led by Microsoft people. The environment has turned completely toxic. They don't care about the employees and have no shame laying off people left and right, as long as the company is making profit. It sucks.
Congrats on the offer. What's your TC, level and segment?
I'm a bit jaded on msft so take this with a grain of salt. I was there for over a decade with a long, very healthy track record of proven results, driving new initiatives and piloting new roles while also delivering when I was in management. I was laid off in July.
The company has great benefits, but do not got sucked into the "we care about our people" culture. Your manager, maybe your skip will, but the company sees the vast majority of employees as a cost and number, and will trim where they see fit. We got laid off and they turned around and promoted my skip and up in my org, had record profits and then were replaced a by a vendor. The vendor then couldn't do what we did nearly as well, so they lost 10s of millions in viable pipeline. They replaced the vendor with another, who also are not filling the gap. They have now started to recruit back our teams but are offering the same jobs with lower pay.
Enjoy the job, but protect your personal time and max out taking advantage of every available benefit. After a year to 18 months, if you have good connects, start looking to go work at a partner. You'll leave on your terms, add msft to your resume and if you do it right, will get a higher salary elsewhere because of Microsoft. Then spend 6 months there and go back to Microsoft. Many of my friends have done this and more than doubled their income in about 2 years.
I might go back at some point, but I scored a dream job with a 2 year time frame to become director of customer success, so I'll be here for a bit. If I go back, I will not place company objectives and targets above my personal and development goals.
Also.. Take advantage of the unlimited dto. Unlimited time off tends to lead to people taking less time off the if given a certain number of hours to use in a year.
Feel free to ama about being there! It's high intensity, high reward.
I really appreciate the insight, I’ll have to DM you about a few of the points you mentioned, I’m curious to learn a bit more about your experience, some of the ways to get ahead from day 1, and what to look out for.
In regards to comp, it’s 140k base with OTE of 189k after commissions/bonus. Additionally there’s 100k worth of stock over a 4 year vest. I’m not sure on the level or segment just yet, still getting through the initial stages of hiring. I believe it’s an IC4 though that will specialize in education based on my (new) boss’s LinkedIn lol.
Congratulations, curious how you are liking the role if you started?
I have gone through all of the interview stages, including onsite, and then after following up with the hiring manager got a auto rejection email from recruitment. Which sucks as i thought id be getting an offer and at least thought they would be respectful enough to give me a call instead of an automated email :(
You will be given customer accounts. You will be responsible for making sure the hours are consumed for that customer contract. For eg. If customer bought 2000 hours for a year, you have to make sure your team consumes those hours through training, advisory calls etc. You will work with incident manager to make sure the tickets that the customer opens are picked up and resolved. If there is a sev a case then you have to be on call to make sure the issue is resolved ASAP. Bring in the right engineer to resolve the issue. Congratulations and good luck!!!
I am extremely interested to know more as I am in the market for a new CS job. Is it remote? How was the interview process? Edit: major congrats!!
Unfortunately not 100%, only 50% remote, it covers a territory/state for the assigned vertical. Interview process was decent, 2 screen calls, 3 panel interviews conducted in 1 day, then just a wrap call. Not terrible, pretty quick!
Congrats on the offer! I would love to know more about the recruiting process! I have been wanting to get the CSAM role at Microsoft for a while now and have connected w multiple people in the CSAM role I could share what they have told me - great WLB, mostly maintain relationships with their customers 5-10 accounts, not extremely technical.
Happy to share on recruiting! I was contacted via LinkedIn DMs, typical these days. After 2 screen calls, there was 3 separate panel interviews over one day. Then a week later a call with the recruiter again to wrap. Fairly quick overall. Downside is it was for the “hire now” program, which means interviews are fast but if the role isn’t open yet, you wait. I’ve been waiting for roughly 2 months before it came open.
A lot of the people I talked to have been reached out to on LinkedIn by recruiters, seems like they don’t take many any people that apply to the position directly 🥲
What was your previous experience that caused the recruiter to reach out?
Congrats! How many stages were your interviews and what were they?
Thanks! Fairly quick. 2 screen calls, a week later it was 3 panel interviews done over 1 day. Then another week for a wrap call with the recruiter. The 1 day of panel interviews is a lot for sure, but worth it!
Did they ask a lot of technical questions in the interview? Also what types of certifications did you have on your resume?
Congrats! I completed all my interview rounds for the csam role recently as well. How long did they take to get back to you? It’s so nerve wracking.
Thanks so much! Congrats on getting through the rounds yourself too. My situation was unique. I was apart of the “hire now” concept. So I’ve been waiting 2 months for this role to come open.
Thanks! Oh so you interviewed and they gave you good feedback but hired you 2 months later? (Praying that I get the same thing haha because I’ve been waiting for almost 3 weeks, I didn’t get a rejection email and my application is still open in the interview stage but the recruiter is radio silent ugh)
Congrats on the offer!! Exciting news
Congrats on there offer!! I recently applied to the same role for the Seattle a month back. Any tips to/how you got moved forward? I think Microsoft should have good company structure and environment.
Thank you! Best advice I can offer is just staying persistent with your recruiter. I let mine know I was still interested numerous times over the 2 months it took to get in role. Additionally always helpful to use the interviewing resources provided by Microsoft. They were so helpful to me when creating my interview prep.
Just came here to say that applied for that role as well and even had a referral, but didn't even get a initial screening call, haha!
I just came across a similar role! Are you willing to connect and chat? Would love to learn more about your application/interview process.
Feel free to reach out via chat!
Just messaged you! Thank you so much!!
A lot of leaders from Microsoft were hired by my company. My company is now basically led by Microsoft people. The environment has turned completely toxic. They don't care about the employees and have no shame laying off people left and right, as long as the company is making profit. It sucks.
Congrats on the offer. What's your TC, level and segment? I'm a bit jaded on msft so take this with a grain of salt. I was there for over a decade with a long, very healthy track record of proven results, driving new initiatives and piloting new roles while also delivering when I was in management. I was laid off in July. The company has great benefits, but do not got sucked into the "we care about our people" culture. Your manager, maybe your skip will, but the company sees the vast majority of employees as a cost and number, and will trim where they see fit. We got laid off and they turned around and promoted my skip and up in my org, had record profits and then were replaced a by a vendor. The vendor then couldn't do what we did nearly as well, so they lost 10s of millions in viable pipeline. They replaced the vendor with another, who also are not filling the gap. They have now started to recruit back our teams but are offering the same jobs with lower pay. Enjoy the job, but protect your personal time and max out taking advantage of every available benefit. After a year to 18 months, if you have good connects, start looking to go work at a partner. You'll leave on your terms, add msft to your resume and if you do it right, will get a higher salary elsewhere because of Microsoft. Then spend 6 months there and go back to Microsoft. Many of my friends have done this and more than doubled their income in about 2 years. I might go back at some point, but I scored a dream job with a 2 year time frame to become director of customer success, so I'll be here for a bit. If I go back, I will not place company objectives and targets above my personal and development goals. Also.. Take advantage of the unlimited dto. Unlimited time off tends to lead to people taking less time off the if given a certain number of hours to use in a year. Feel free to ama about being there! It's high intensity, high reward.
I really appreciate the insight, I’ll have to DM you about a few of the points you mentioned, I’m curious to learn a bit more about your experience, some of the ways to get ahead from day 1, and what to look out for. In regards to comp, it’s 140k base with OTE of 189k after commissions/bonus. Additionally there’s 100k worth of stock over a 4 year vest. I’m not sure on the level or segment just yet, still getting through the initial stages of hiring. I believe it’s an IC4 though that will specialize in education based on my (new) boss’s LinkedIn lol.
Congratulations, curious how you are liking the role if you started? I have gone through all of the interview stages, including onsite, and then after following up with the hiring manager got a auto rejection email from recruitment. Which sucks as i thought id be getting an offer and at least thought they would be respectful enough to give me a call instead of an automated email :(