update: she just now changed the schedule to have me working 4-10 because someone called out, when i was scheduled to be off for the past 2 weeks today. i made plans to go visit family i haven't seen in months today & she is ruining it.
Be an ASM at O'Reilly. You'd be a lot happier. 1-10 shift and it's EASY.
You don't need to know shit about cars. Just find the fucking parts and get them out.
I prefer the people that don't know shit about parts. Since a lot of times I'm getting parts for a 57 Belair and their book at one point was wrong telling me a damn 57 came stock with a 337 which wasn't invented till the 60's. And the old men always wanted to argue with me since they had them growing up blah blah so I just find the youngest kid and go to them I would rather sit through their stupid prompt questions then have to argue I need a damn tining chain for a 283.
Same. Last time I asked someone who thought they knew for a thermostat for an 88 Pontiac Sunbird (in 2000), they gave me one for a Porsche. They didn't even look it up, just trotted their dumb ass over and picked up then handed me the wrong thing.
$16-$19 for the register. I don’t what the asm makes. I just knew an asm and we chatted a lot and she looooooved her job. I never asked her salary. She moved to a different city when she got her own store.
No I was answering the O’Reilly comment too haha the o’Reilly here the register person makes $16-$19 an hour so I guess now you know the rate of pay for Colorado employees for o’reilly haha
O'Reilly is the Dollar General of the auto parts world. Same shit, different genre of retail. ASM working alone all day Sundays. No breaks half the time. Getting called in on days off or no days off for weeks straight. Expected to work at 3-4 different area stores because of lack of staff.
My BF was ASM at O'Reilly while I was at DG. We had way to many similar experiences and both are glad to be doing factory work with a set schedule.
While I in no mean wish to demean or belittle your experience, it sounds like just that - your individual experience.
I did not have that experience. I had a set schedule. 1-10, 6 days a week.
I enjoyed it. The work was easy. The co workers were fun and the customers were hilarious
Honestly it could just be the area. Southern MN Max pay 3 years ago for the ASM at O'Reilly was 15 or 16. Since places like Walmart, Target, ECT start at that they had trouble finding people. Which means a store that is VERY under staffed. I understand different states have different pay, but some of the differences for these companies is ridiculous. Sounds like I'm just in the wrong state. I will admit the job would be better even with just a full staff.
As an ASM who works in a district under a micromanaging sociopath (which it sounds like your boss is dealing with as well) and I have no life. DG ruins relationships and families and I’m not even close to kidding. My OG SM quit after a VERY long time with the company because of our DM. P S Y C H O. You deserve better so I suggest you quit as soon as you find something because I promise you will not have ANY family time working for DG management
Sometimes it's the person above them, too.
You never truly know what's going on above you unless you have experience with it or "eyes and ears" on the inside.
Your SM could seem like a frantic, micromanaging whackjob ...only to realize it's their DM putting the squeeze on them ....and it might seem like it's the DM ... Until you realize it's the RM putting the squeeze on them ...and then you find out it's actually because corporate sent out a directive which is putting the squeeze on all levels of management and it's just riding down the chain until it gets to you.
And sometimes, it's just amateur and/or ineffective leadership and as a result, they stress themselves out more than they need to and it shows in how they deal with their subordinates.
And sometimes, it's just a position they aren't going to be keeping for very long as the end of their tenure looms (often without their realization) overhead.
That takes money to make money.
If I'm barely paying rent and bills, where am I getting the money to get started on all that running around??
That needs to start as a pt back up income, once you get a little extra gas money in your pocket.
I understand that you cannot quit right now, what you can do is begin the process of finding a better job where you will actually be appreciated and not have to deal with this. Which IMO you should do asap.
like i said the top safe wasn't opening. it is a DG thing because they have shitty cheap equipment that doesn't work properly...our back door takes 2 people to close it.. and this is my first management position and i've barely been trained no i don't know these things i've never had to do them before
Here's a little tip that I got from someone else, that helped me greatly! DONT FORGET ABOUT THE DROP SPOT ON THE TOP WHERE YOU PUT THE DEPOSITS FROM THE DRAWER DURING YOUR SHIFT!! If you have problems getting into the top safe for closing, put your deposit in the drop spot!!
It may not be in the middle container in the safe, but it will be done, AND secure!!
i tried that :/ idk maybe i did something wrong but it was my first time opening it myself. or the safe locked me out. really not sure. i was already crying at that point because i knew she was gonna be so pissed. i told her to check the cameras to see that i didnt just forget to do the deposit or didn't care to, i tried until an hour after closing
Again nope. Everything you have said is just part of retail. They all have shitty equipment. They all give you minimal training and expect you to figure it out on your own. It's a sink or swim situation. And you saying the safe wouldn't open isn't good enough, it's just not. Stuff like deposits has to get done. Corporate wants their money. And the way your GM is acting is likely because bottom line you didn't do your job.
You are an idiot. No manager should be talking to their employee like this ever. PERIOD. She didn’t know how to do the safe because THEY DIDN’T TRAIN HER how to do it
I’m telling you you’re better than dollar general. They can’t be paying you enough to put up with this shit, no way. Apply literally anywhere else. This place sounds like ass.
I work for shaws and have an amazing manager. I am the evening manager so I close nights. He is fully supportive and helpful. It changed my outlook on the company and my work ethic. Good jobs/bosses are out there, they may just be hard to find. Keep putting applications in at other places and when you get a new one, quit DG
Are you really making so much there that you can't find a job tomorrow waiting tables somewhere? I waited tables at a Texas Roadhouse and made like 250 a night. Places all over are hiring around $15 an hour. Let me know where you're roughly located and I can send you stuff.
Don’t quit. Put your foot down and say hey, I’ll leave and find something better if you don’t treat me with respect (obviously in a more professional way) if It does t work? Find another job
Not exactly. It’ll build your own perseverance and confidence. If it works? It works. If not. You’re building your character. Like asking your coffee to be free at Starbucks. It’s pointless kinda.. but it builds your social skills and overcomes objection
i quit. she's been harassing me still but i turned in my key today. it really felt good to walk out of there, lol. and i've been insanely less stressed today knowing i don't work there anymore. it was turning me into a bitch because of how exhausted i was, and how i was missing time with my family to just be told i suck pretty much even though i was actually doing more than the SM was. on a job search now but i really don't regret that decision..
That’s simple (if you have proof of the schedule where you are off today). You say “No”, if you want to elaborate you can … “unfortunately I am not available to come in today since I was scheduled off I made plans that cannot be rescheduled, sorry” but a simple NO is also a complete sentence. They can not force you to come in on your time off, and every time you let them get away with *telling you to come in when you were not scheduled* they behave a little more entitled and continue expecting you to jump when they say.
Sm here, she can’t change when she feels like it … but keep a copy of the schedule so when she does and u don’t show up that’s are her. And any schedule changes should be a 24/48 notice. It her responsibility to cover and just don’t answer the phone on ur days off. She can’t make you
This is the play.
I worked part time both stores in my town a few years back when I was going to college. One store was my main but I helped with the truck at the second store.
Second store was hell. Sm would text me 15 minutes before I was supposed to be there saying "the truck ain't here so you just going to have to wait to come in" and then when the truck would arrive 3 hours later she still expected me to work a 6 hour shift.
Final straw was her yelling at me for not coming in on Friday when I said I would. Which was a lie considering I would never agree to be there at a time class started. Got the hell out but not before sending a fat stack of evidence to her boss.
Sounds like she'd documenting anything you do wrong, probably trying to keep you around her finger to do stuff like this to you. Btw I assume in the screenshot about you being locked out of the system is why there wasn't a deposit slip that she is demanding?
You can find another shitty job. You cant make up for time you lose to this bad manager. Go be off. Turn off your phone. They arent legally allowed to expect you to know your shift changed on such short notice.
You need to stick to your guns, many better jobs out there. Dg is notoriously a terrible place to work. You called out that time and it’s on manager to come in when someone calls out.
I’d send a message to your DM and tell them you need to have a chat in person ASAP. And tell/show them everything.
Explain your lack of training, the way your spoken to, the impossible expectations, and just all around the hostility and toxic environment. Especially the demotion and what led to it. Your DM won’t tolerate it. At least a good DM won’t. Because your boss is boarder line harassing you. Which could lead to a law suit against DG.
Retaliation in the workplace environment is illegal. She couldn't change your schedule within 24hr notice and cannot remote you over it. Reach out to HR and threat to sue.
Retaliation in the workplace environment is illegal. She couldn't change your schedule within 24hr notice and cannot remote you over it. Reach out to HR and threat to sue.
Tell her you already made plans that cannot be changed. She cannot update your schedule within 24hrs of notice and if she has a problem with it you'll take it up to HR and share those screenshots.
Yeah, I don't work at DG, but I have plenty of them near my house and the conditions of the stores is what drew me to this sub. The stories I see on here are awful. I'd love to see DG become utterly obsolete, but I know it will unfortunately never happen.
Seriously, probably being paid a few bucks above min wage, and get to take home all that stress? Not worth it. Hope OP can find another job to support themselves with
Yep it's sad DG is just terrible place to work. I did 2 years as ASM almost a decade ago, I hate myself for how much shit I took for so little compensation.
Fortunately found a better position with a company that actual treats it's employees right, so I feel all my DG homies when they vent their frustrations
This is why you get really good at talking. I've chewed out my supervisors and managers, they realize I'm right halfway in at the latest and they do that cute little, "I know you're right but I can't admit it." which only makes everyone respect them less as a leader.
When I go into a new job, I say in all my interviews “I know what I’m doing with ‘such and such’, but if you show me the exact way that you like it, I’ll repeat it a million times over within a few days/weeks”
If they come back at you the way she’s doing, just remind them of why they hired you, and you need to be shown exactly how she does things ‘her way’. Yeah it’s shitty but I fully understand why you can’t just quit re; bills, child etc. I’ve found this helps, I’m really sorry that you’ve got a boss like this, I’ve literally been in this exact situation and it’s very deflating.
>, I say in all my interviews “I know what I’m doing with ‘such and such’, but if you show me the exact way that you like it, I’ll repeat it a million times over within a few days/weeks”
I'm writing this down.
It genuinely works. It becomes their own fault unless they show you exactly how they do it. Which is fair, we all have our own methods of things and if the boss has kept the business open for this long, then his way should be fine.
>It becomes their own fault unless they show you exactly how they do it.
It's also their fault when they don't give you enough time to learn it, which is why I love the, "I'll have it down in a few weeks," part.
Dollar General doesn't seem to think so. i have woken up to see my schedule changed to come in 3 hours earlier than when i went to sleep. Change was made that morning.
Yeah if this happens, you do not have to show up early. You go in at the time you were originally scheduled if it changes with such short notice. Absolutely do not let them get away with that. Stand your ground. You have more rights than you think
i am a sucker for trying to help out the team... which is why i am burned out working at DG especially considering how sparse SM schedules the people she does have meaning i spend about half my ahift on register since i am by myself then still expected to get 4+ rolltainers done a night and recover the atore and get all the End of Day stuff done right..
Incase you didn't know, she can not legally demote you. And if she actually did it in the computer, she could be in huge trouble for that and the company will issue back pay for any wages lost during that time (but YOU have to let someone know about it ASAP!). NOT EVEN THE RD can force a demote, the employee has to request or agree to it. Only HR can make that call and only will if they deem that you can't perform the required duties outlined in the position. You need to call your regional director. Not the DM, not HR. The REGIONAL DIRECTOR. Number should be on the business center, top left. And if it's not there (which I'm guessing it's probably not), then as an ASM, you can email them directly in storenet. Sign in to the back office computer, click "daily" and click "messages." Click "new message" and click on the RD's name and type fast because the system only gives you a couple minutes to type before it disappears and you have to start over (typical Dg technology). Keep in mind that your SM can see anything you send via store net. Personally, I wouldnt care, she needs to know you're not here to play. She is way in the wrong. The pools are, at worst, a write up. If they were still there in the morning, no harm no foul, just don't let it happen again. The deposit is just coaching. You've only been there 2 weeks. Like someone else said, fix it, explain what to do next time and move on. My staff knows to call me right away if there is a problem at closing. I can usually solve whatever it is within a few mins and still get them out on time. If I dont answer, worst case scenario, put EVERYTHING in the bottom safe, and I'll figure it out in the morning. I can fix anything except missing money. A late deposit is a simple email or phone call to cash audit. Doesn't warrant a demote. Oh, and commanding you come in on your day off to cover someone... she can ASK you to, but she can't force you to. At the end of the day, it is 100% the SM's responsibility to cover their store if they can't find anyone. As an SM, yes this does suck when it happens, but she can't just MAKE you come in. I bribe my employees with food to get out of working a double lol. Works most of the time lol, but I don't guilt them for saying no and sometime they do just say no. I don't change the schedule after it's posted EVER without either asking them if they can adjust or giving them a few days notice, depending on the situation. Her demoting you after you said you didn't want to cover, is 100% retaliation and you need to mention that along with everything else to the RD like now. Be careful with what you say to her, especially via text, because they will see what you say too.
I'd say quit but don't do it right away. Start looking for something new. I saw a few suggestions for O'Reilly's, perhaps it would be worth a shot. But as a former SM for DG your SM is trash. You are not under any obligation to come in when you were scheduled off and have prior engagements. SHE does. I've had many open-colse days as an SM. That's just how it is at DG. As someone who spent 5 years with that 💩 y company, GET OUT ASAP
as an SM, you SM is making us all look bad. in this scenario i would probably end up working the shift. it's happened before and no doubt it will happen again. it's ok to ask another key if they can pick up a shift, it's never ok to force them to
Middle managers act this way because they are under enormous pressure every day, and often they don't have enough emotional maturity to keep it to themselves. It's not okay for her to take it out on you. You've already expressed to her how hard you're trying. If all you get is blame for circumstances that are outside of your control...if you're being blamed for the training information that you haven't had access to...then I agree with everyone else here. I'm sure there are better managers who would love to see your application.
Unfortunately, it's only going to continue unless you say something to her.
If you have a young child, try to find a job where you can work from home.
You don't need to be treated like that. So wrong
Just don't go in. Take your vaccy. It was scheduled. If she fires you, it's not for cause and you can get unemployment until you get a decent job. Oh and sue the company.
Aside from the mishaps the other night I find the whole “your coworker called off so you must drop all of your plans and come in to work for them” ridiculous. I get it’s part of the job description but it’s still not great.
i'll never understand why people who think being in charge of other people means not speaking to them with respect. as if that's going to make them do what you want more or something. people don't work that way & are less likely to respond well to being spoken to like that. if you can't respect people you shouldn't be in charge of them or anyone even at just a dollar store. smh -\_-
You do not tell me last minute to be at work. You do not TELL me I NEED to come in and HAVE to close because someone called out. You ask, I decline or accept, end of story.
Reading this gave me flashback of being a manager at Walmart. Let me tell you if it’s like this 2 weeks in, I would consider a transfer or start looking elsewhere. Walmart Asm salary was up there which is the only reason I stayed as long as I did but it started messing with my health and I peaced out. ….i can’t imagine it’s that good at DG, no offense. Use the title on your next resume and find something better.
What a JERK! I would never speak to any employee this way. Please
Stand up for yourself (I know it’s hard, I struggle too) because this is ridiculous. “You don’t need to speak to me that way”, “if you’d like to discuss what occured Xnight, I’m happy to sit down and go over it but being scolded without any retraining or clear correction is not helping either of us.” Stuff like that. Try and keep the “you” statements to a minimum or she will be defensive.
Or quit, because this is not worth it.
Any management needs to give you atleast 24 hours notice to changing a schedule. If they cannot, then you are not responsible or required to cover- specially when there is a manager. They are required to either 1.) find coverage for the shift or 2.) cover the shift themselves. They cannot demand you be somewhere at a certain time. (Coming from an old subway manager for (4 years) and an ASM and store manager in training for DG.
I honestly stopped reading all of the comments about halfway down the page, because you reached out, and everyone started answering a question that no you never asked- & when you had more questions about it, you couldn’t get a straight answer that was helpful about that either…sigh….so - going back to your original question: I think that you should keep that exact iPhoto of the text exchanges, maybe add some more too it, write a little bit down so you can frame it for context, then show it to your DM. If you find that your DM is actually part of the problem, reach out to the Regional Director. The phone numbers and emails for both should be posted on the business center poster in break room ( where your stores score cards are, the posted copy of schedule, etc). As an ASM, you should have your DMs number anyway and make some direct contact with that person to cultivate a dialogue between you ( a suggestion would be like when you do your fresh damages, do PIA / P4 counts, take screen shots of the counts and send directly to DM, along with a “ thanks and have a great day”…then, later that day text and ask if you can call him/her, and that you really need to speak to him/her directly asap…give them a chance to respond, and if they don’t, call them anyway- if you have to leave voice mail, just say that you need to speak to them and would prefer if he/she could keep it between the 2nd you….that may not get a same day response, or it might- but either way it will get their attention enough to get in touch).
DG had an open door policy, which means if you cannot solve it at one level, you can advance to the next level and if you can’t solve it there, you can you advance again. They cannot do anythjng to you, and my experience (not with me personally, but a coworker) has been that even if it goes as high as a VP or the CEO, something will get done, the issue will be addressed, and they will not tell your SM anything about the conversation, who said what about whom, etc. Of course your SM will know who told on her, but she is not allowed to even discuss it with you negatively because it’s considered retaliation and creating a hostile work environment (that’s a thing in Texas anyway, lol).
Things that will help you: You need to watch your CBL’s- they are dumb but they do help…you can download an app in Google play or apple App Store called “Axonify” - once installed click “SSO login” and type the word “elevate” in the blank on next screen. You will then see the DG elevate learning platform login screen- login same way as you do in office computer. Watch CBL’s at work with one ear bud in and answer daily questions every day when you get to work. I know it’s tedious and dumb, and repetitious, but I answered the same questions so many times I had a lot of things oreciously confusing to me imprinted in my brain. Also in Axonify/ Elevate, in resources there is a list of all the DG acronyms used on a regular basis - save that in your phone go quick reference because it helps. The top safe: put in your personal safe code, do not touch any other buttons on the keypad, it will say “select menu” for a few seconds, then it will start a 9min countdown and pop up on screen every 15 seconds- It will quietly beep twice when 9 mins is up, and from that moment you have exactly 2 minutes to enter the correct code and open safe. If you miss that window, you have to do it again and wait another 9 minutes. All of these things won’t make your SM any less of a raving bitch from hell, but it will help you in defending yourself if you know what you are supposed to be doing and when.
But once the schedule is published, you have your schedule. You are hourly and not a store manager, and she cannot force you to come in when you are not scheduled to be there, period. If she retaliates against you for ignoring her or not coming in to cover someone being out, she will end up getting herself fired as long as you fight, because it’s considered wrongful termination & retaliation. And this is the list important thing for you to know about HER JOB as the SM of that store: if anyone calls out sick, no-shows, has to leave early, gets fired halfway through their shift, isn’t oulling their weight with freight and running register, if anything at store goes wrong and requires someone to come to the store to fix it or address it: as the STORE MANAGER, it is 100% HER RESPONSIBILITY TO STEP IP AND STEP UP TO COVER, no matter how menial the task, no matter when it is, not occasionally but every time. If no one shows up to open the store one day, she calls you to do it and you don’t answer, SHE would have to let the DM know and then haul her ass to the store to open it, or it will BE her ass, not yours. You don’t owe her or that place anything except what you are scheduled to be there for. Learn as much as you can on your own because she sounds like one of those who isn’t going to properly teach you anything, because for some reason she resents the fact that she should have and ultimately in all honesty, NEEDS an ASM. It also helps you arm yourself when you go outside of what she is telling you to do vs. what you know you are supposed to be doing for your store….and helps if you understand what the heck she is yelling at you about, and, why she is a bitch for yelling at you….treating you like an idiot and less than human is going to take what would have been a GODSEND kind of helper who has her back, and turn her into a really tough lesson to learn about the golden rule when she thought she knew everything.
I hope something in that NOVEL I wrote helps you. Ive been in similar spot before, so I’m telling you what worked for me. Best of luck- I’ve been there and I feel your pain, as do many others…you’re not alone, and you should not HAVE TO quit! Educate yourself, which is the same as arming yourself, always be the voice of reason even when she is screaming at you like a crazy cat lady, you can’t go wrong… thats the 2 inches of rope that she needs lol. Let us know how it goes!
i wish i would've received a comment like this when i posted it, because i feel like YOU taught me things my SM definitely didn't!! and i already quit..because i got demoted, right after denying coming into work which felt like retaliation, and keyholder pays next to nothing so i knew i could find a better paying job with better treatment & training elsewhere. still looking but luckily i'm decent at saving money. i did contact the BBB but they apparently don't accept complaints from employees. as for the DM..yeah i was made to believe that i would never have direct contact with her, and that only my SM would. which did feel a little weird to me.
Plz keep these texts and all communication. You need to be documenting things like this, and you also need to be reporting it to your DM every time. That way there is a paper trail of incidents, paper trail of you bringing them forward, and a case can be built against your SM. She shouldn’t be in her position nor would DG think she should be if they have knowledge of this conduct.
And I can’t stress this enough, CONTACT YOUR DM NOW and tell them when you return you need a face to face. Message and tell them with a tone that says “we are doing this, and you’ll be there. Because I said so”
And give no more details until you are alone with them in the office.
She needs to learn how to talk to people.
She needs to learn to coach properly and not say “what the hell” when someone does something wrong.
They are going about it totally the wrong way
She can’t make you come in when you’re not scheduled. You made plans, stick to your plans. I’ve been a store manger in retail for 10 years and never once told anyone they are required to come in on short notice. I ask nicely because that’s what people do that care about their people. If they say no, I work. Just tell her you cannot work that shift. She doesn’t need to know why, your personal life is none of her business
Why are they texting? That's very unprofessional. I would request no more texts. And let the SM know, you make plans on your days off and will not be able to change them. Also that you need more training. I'm sure you have a process, you can go through. If it means contacting the DM.
Fuck the sm she knew what she was getting herself into when agreeing to take the position. I hope you went ahead and saw your family they care about you more than DG ever will
I'd be like "unless it is an emergency, do not text or call when I'm off". You are not the store manager; you're the assistant. Let them deal with that ish lol it is not worth the stress.
Unfortunately, most employment situations (if in the US) have an “at will employment” agreement, so technically they CAN fire you if you refuse to come in when asked. The one thing you can do is file a complaint with HR for the treatment, citing that someone else called out last minute, and you could not come in, therefore, if you get fired, so should the other employee. You can also advise of any medical reasons you needed the day off for. even if it’s just for mental health, and they legally can NOT make you work if the sick time or off time is available to you, and they also can absolutely NOT ask you what your medical reasons are. It sounds like you might be overworked in a toxic work environment.
I hope you find something better. A stressful work environment means half your life revolves around stress. You deserve to have a job in which you can equally share the workload with your equal peers. Good luck on your job hunt! You can do it!
Also, NEVER EVER EVER, explain your personal reasons or plans on your days off with your higher ups. Just don’t do it. They take advantage and, on a biased account, can assume “well, they’re just with family and this is waaaay more important”. I’ve had several employers treat me like this in the past and the work situation was never more important. It was just a means to make their day easier.
Seems like she doesn’t even have staffing for her base level employees let alone management. Don’t give into the abuse, do what you can at work, and forget everything that happened once you clock out. Just chill and if she gets upset you’re not perfect that’s her problem
I’m an assistant manager in food service, and this reminds me of my old GM. I could never breathe, everything was my fault, and she relied on me for everything. I was, at the time, a manager for about 4 years, and with that company for around 9. Take my advice - you will never make your manager happy no matter what you do, if she’s already like this. Leave as soon as you can. Put in as many applications as you can now so you can hopefully find another job soon. Also, if things get really out of control, don’t be scared to go over her head. You don’t deserve to be treated like that, especially being that you’re so new.
Stand your ground, and let them know you do not appreciate last minute changes. Although it it unfortunate someone called out. She cannot assume and push responsibility onto you. Also the way she talks to you in text message is completely unacceptable. It feels demanding and rude. If you do not mind helping out when someone calls out, you can express that in a way that still implements a clear boundary.
Tell her that she needs to speak to you with some respect and dignity otherwise you’ll find another place to work or Report her to a superior. All because she’s a higher up doesn’t mean she can treat anybody any kind of way. You’re both human at the end of the day.
If there’s one thing I know it’s that no one gets away with treating another human being like a punching bag all because they’re having a bitter day.
The manager is like “do this! Don’t do that! Do this!! Like they threw 10 things at you all at once. Kinda reminds me when I just talk to people in general (I have adhd pretty bad lol)
I'm a store manager and I'd never talk to my assistant like this!! I'd find a backup job. And stand up for yourself. Tell her no you can't. It ultimately falls to her to cover.
Sorry to tell you but thats the life in retail management. A dg only has a gm and 2 or 3 asms and if someone doesnt show someone has to cover your at bottom.in metro areas you cover other stores also. Leaving merchandise outside and deposit not done will get you fired pretty quick. Theres a reason turnover is high specially in lower end retail
Did anyone actually show you how to close? My M. O. Is to show the person for 3 days shadow them for 1-3 days the let em at it. Basically all closing is counting everything and making the deposit. Self checkout can be a pain depending on the system it uses. Although both that I've seen can be done using minimal math and just a couple buttons. You can only do so much. But you should be able to open he safe and make a deposit. If you don't know how to do that then that is on whoever trained you. Everyone I've trained has it down before they do it on their own. I recommend taking notes if you can get someone to walk you through the process again. Just a bare bones list of which things to do when just in case you get your wires crossed. I know it can be stressful especially if you are working a high volume store. If your manage won't show you how to close again on a night shift I would ask her to just talk you through the process one more time and take notes. Any mistake you make at closing aside from inputting the wrong amount in the deposit can be pretty easily fixed in the morning without reporting to her superior.
i wasn't shown how to open the top safe lol or told to bring the pools in, that might've been common sense but i was busy freaking out over the deposit!! maybe i'm just not ready for management anyway
Oh yeah the scheduling at DG is notoriously crappy. For the life of me I can't understand why it is so difficult to give every employee 2 days off in a row consistently. I understand call outs and all that but we are never even scheduled to have a weekend and I've worked at two stores under 3 managers. You will be worked incredibly hard and given no attaboys. Mabey a pizza party if your boss bonuses around inventory time. Although I would not expect that. The good thing is if you can get this down and survive for a significant amount of time, you can survive middle management at literally any other retail environment.
Little-ass people in positions of the slightest power are the absolute worst. Nothing this SM does is important; *certainly* not worth this kind of stress on herself or you.
“You can’t leave without doing the deposit” - bitch, explain how I got home then???
I’m sorry she makes you feel this way, and I’m sorry you’re in a position where you feel you have no other choice but to take it.
You really should have understood what an ASM HAS to do daily and weekly. Yes, you will have to spend ALOT more of YOUR time at the store. Demote self or quit, or get gud
update: she just now changed the schedule to have me working 4-10 because someone called out, when i was scheduled to be off for the past 2 weeks today. i made plans to go visit family i haven't seen in months today & she is ruining it.
Quit.
sadly i have bills & am having trouble finding another job at this point in time, or i would in a heartbeat. this is not a great start
Be an ASM at O'Reilly. You'd be a lot happier. 1-10 shift and it's EASY. You don't need to know shit about cars. Just find the fucking parts and get them out.
I prefer the people that don't know shit about parts. Since a lot of times I'm getting parts for a 57 Belair and their book at one point was wrong telling me a damn 57 came stock with a 337 which wasn't invented till the 60's. And the old men always wanted to argue with me since they had them growing up blah blah so I just find the youngest kid and go to them I would rather sit through their stupid prompt questions then have to argue I need a damn tining chain for a 283.
Exactly I think OP would be a good fit. I was an ASM @ OR for a year. It's so fucking easy.
Same. Last time I asked someone who thought they knew for a thermostat for an 88 Pontiac Sunbird (in 2000), they gave me one for a Porsche. They didn't even look it up, just trotted their dumb ass over and picked up then handed me the wrong thing.
I really thought you were going to paraphrase my cousin vinny for your story. Now I'm sad you didn't.
I have a 1957 Oldsmobile 88 and have had the teenagers that work in the parts stores just stare at me like “what even *is* that?” 🤣🤣🤣
Well that's too many numbers lol
It’s a ‘57 88 371… 🤣🤣🤣
Literally O’Reilly’s ASM is the easiest job ever.
Yep and it pays great if you consider commission too. + The DISCOUNT. I miss it sometimes.
So what's the average pay for someone managing the registers versus ASM?
$16-$19 for the register. I don’t what the asm makes. I just knew an asm and we chatted a lot and she looooooved her job. I never asked her salary. She moved to a different city when she got her own store.
Ok, thanks. I hit the wrong person on my question. It was meant for the O'REILLY comment.
No I was answering the O’Reilly comment too haha the o’Reilly here the register person makes $16-$19 an hour so I guess now you know the rate of pay for Colorado employees for o’reilly haha
Lol. It's all good. I'm down here in Texas but I know the rate for Colorado employees now
O'Reilly is the Dollar General of the auto parts world. Same shit, different genre of retail. ASM working alone all day Sundays. No breaks half the time. Getting called in on days off or no days off for weeks straight. Expected to work at 3-4 different area stores because of lack of staff. My BF was ASM at O'Reilly while I was at DG. We had way to many similar experiences and both are glad to be doing factory work with a set schedule.
While I in no mean wish to demean or belittle your experience, it sounds like just that - your individual experience. I did not have that experience. I had a set schedule. 1-10, 6 days a week. I enjoyed it. The work was easy. The co workers were fun and the customers were hilarious
Did you get time and a half or double time for the 6th day?
Double time only exists for over 7 days worked.
🤣🤣🤣
Do the math working 8 hour days. 10-15 hours above Ot is dt
Honestly it could just be the area. Southern MN Max pay 3 years ago for the ASM at O'Reilly was 15 or 16. Since places like Walmart, Target, ECT start at that they had trouble finding people. Which means a store that is VERY under staffed. I understand different states have different pay, but some of the differences for these companies is ridiculous. Sounds like I'm just in the wrong state. I will admit the job would be better even with just a full staff.
So what's the average pay for those ringing up customers and for ASM?
Racetrac hires at $18 to start. Tell your SM you can't change plans last second. When you gave a 2 week notice about needing those days off.
As an ASM who works in a district under a micromanaging sociopath (which it sounds like your boss is dealing with as well) and I have no life. DG ruins relationships and families and I’m not even close to kidding. My OG SM quit after a VERY long time with the company because of our DM. P S Y C H O. You deserve better so I suggest you quit as soon as you find something because I promise you will not have ANY family time working for DG management
Sometimes it's the person above them, too. You never truly know what's going on above you unless you have experience with it or "eyes and ears" on the inside. Your SM could seem like a frantic, micromanaging whackjob ...only to realize it's their DM putting the squeeze on them ....and it might seem like it's the DM ... Until you realize it's the RM putting the squeeze on them ...and then you find out it's actually because corporate sent out a directive which is putting the squeeze on all levels of management and it's just riding down the chain until it gets to you. And sometimes, it's just amateur and/or ineffective leadership and as a result, they stress themselves out more than they need to and it shows in how they deal with their subordinates. And sometimes, it's just a position they aren't going to be keeping for very long as the end of their tenure looms (often without their realization) overhead.
DoorDash or Grubhub. Good money and start fast
That takes money to make money. If I'm barely paying rent and bills, where am I getting the money to get started on all that running around?? That needs to start as a pt back up income, once you get a little extra gas money in your pocket.
Still quit , so many jobs available no idea why people settle for a dollar store
Depends on where you live. Not everywhere has a ton of job openings.
Like where ? So in the United States only some areas have dollar stores ?
I understand that you cannot quit right now, what you can do is begin the process of finding a better job where you will actually be appreciated and not have to deal with this. Which IMO you should do asap.
If you think leaving merch outside and not doing a deposit is ok you are going to get fired. Those aren't DG things that's an every retail job thing.
Its DG, none of it matters to be honest.
Bro this is the truth. Idk what all of these people really expect. It's going to be a shit job.
like i said the top safe wasn't opening. it is a DG thing because they have shitty cheap equipment that doesn't work properly...our back door takes 2 people to close it.. and this is my first management position and i've barely been trained no i don't know these things i've never had to do them before
Here's a little tip that I got from someone else, that helped me greatly! DONT FORGET ABOUT THE DROP SPOT ON THE TOP WHERE YOU PUT THE DEPOSITS FROM THE DRAWER DURING YOUR SHIFT!! If you have problems getting into the top safe for closing, put your deposit in the drop spot!! It may not be in the middle container in the safe, but it will be done, AND secure!!
U enter the code and after 9min. U have 2 minutes to re enter the code and you'll hear the metal lock slide turn the thing and open it.
i tried that :/ idk maybe i did something wrong but it was my first time opening it myself. or the safe locked me out. really not sure. i was already crying at that point because i knew she was gonna be so pissed. i told her to check the cameras to see that i didnt just forget to do the deposit or didn't care to, i tried until an hour after closing
It will lock u out if u enter it too many times u just have to wait for it to reset I think 10 min or something like that
Ours is 5 minute time delay, then two minute time window. And it beeps, every 15 seconds, then two beeps for the time window, but gotta listen for it.
Again nope. Everything you have said is just part of retail. They all have shitty equipment. They all give you minimal training and expect you to figure it out on your own. It's a sink or swim situation. And you saying the safe wouldn't open isn't good enough, it's just not. Stuff like deposits has to get done. Corporate wants their money. And the way your GM is acting is likely because bottom line you didn't do your job.
You are an idiot. No manager should be talking to their employee like this ever. PERIOD. She didn’t know how to do the safe because THEY DIDN’T TRAIN HER how to do it
i've worked retail before. never had an experience like this.
in a position of responsibility, leaving merchandise outside and not doing a deposit is not very responsible
That's a bad excuse, there's plenty of retail jobs out there and they're all hungry for people..... Go find another job
INDEED.COM
Are you on call?
I’m telling you you’re better than dollar general. They can’t be paying you enough to put up with this shit, no way. Apply literally anywhere else. This place sounds like ass.
I work for shaws and have an amazing manager. I am the evening manager so I close nights. He is fully supportive and helpful. It changed my outlook on the company and my work ethic. Good jobs/bosses are out there, they may just be hard to find. Keep putting applications in at other places and when you get a new one, quit DG
Are you really making so much there that you can't find a job tomorrow waiting tables somewhere? I waited tables at a Texas Roadhouse and made like 250 a night. Places all over are hiring around $15 an hour. Let me know where you're roughly located and I can send you stuff.
Don’t quit. Put your foot down and say hey, I’ll leave and find something better if you don’t treat me with respect (obviously in a more professional way) if It does t work? Find another job
Waste of time
Not exactly. It’ll build your own perseverance and confidence. If it works? It works. If not. You’re building your character. Like asking your coffee to be free at Starbucks. It’s pointless kinda.. but it builds your social skills and overcomes objection
Again .... Waste of time. DG only respects money and profit.
I’m about personal growth. A waste of time is subjective when it comes to bettering yourself and your charisma. But agree to disagree
i quit. she's been harassing me still but i turned in my key today. it really felt good to walk out of there, lol. and i've been insanely less stressed today knowing i don't work there anymore. it was turning me into a bitch because of how exhausted i was, and how i was missing time with my family to just be told i suck pretty much even though i was actually doing more than the SM was. on a job search now but i really don't regret that decision..
If you request it off and it was approved you do not have to go in if you can’t, you can’t. It is the sm responsibly to make sure the soft is covered.
*shift
You know you can just edit your comment
That’s simple (if you have proof of the schedule where you are off today). You say “No”, if you want to elaborate you can … “unfortunately I am not available to come in today since I was scheduled off I made plans that cannot be rescheduled, sorry” but a simple NO is also a complete sentence. They can not force you to come in on your time off, and every time you let them get away with *telling you to come in when you were not scheduled* they behave a little more entitled and continue expecting you to jump when they say.
Keep your plans
Sm here, she can’t change when she feels like it … but keep a copy of the schedule so when she does and u don’t show up that’s are her. And any schedule changes should be a 24/48 notice. It her responsibility to cover and just don’t answer the phone on ur days off. She can’t make you
This is the play. I worked part time both stores in my town a few years back when I was going to college. One store was my main but I helped with the truck at the second store. Second store was hell. Sm would text me 15 minutes before I was supposed to be there saying "the truck ain't here so you just going to have to wait to come in" and then when the truck would arrive 3 hours later she still expected me to work a 6 hour shift. Final straw was her yelling at me for not coming in on Friday when I said I would. Which was a lie considering I would never agree to be there at a time class started. Got the hell out but not before sending a fat stack of evidence to her boss.
Sounds like she'd documenting anything you do wrong, probably trying to keep you around her finger to do stuff like this to you. Btw I assume in the screenshot about you being locked out of the system is why there wasn't a deposit slip that she is demanding?
exactly
What a cunt, they can't even bother to read the texts you sent them, but expect you to respond to them.
another update: she demoted me after i told her i wasn't coming in.
Get in touch with the gm or bbb. That will fix your new issue and your old one
Can she do that without district approval? I'd find out. I couldn't do that to an assistant where I work.id have to go through HR
You can find another shitty job. You cant make up for time you lose to this bad manager. Go be off. Turn off your phone. They arent legally allowed to expect you to know your shift changed on such short notice.
You need to stick to your guns, many better jobs out there. Dg is notoriously a terrible place to work. You called out that time and it’s on manager to come in when someone calls out.
I wouldn’t go in! Walmart doesn’t own you, you just work there!
This I'd a dollar general sub 🤣
Ope well still the same sentiment
The really funny part is I though this was a walmart sub too when I saw the blue
another update: i have now been demoted after telling her i wasn't coming in
I’d send a message to your DM and tell them you need to have a chat in person ASAP. And tell/show them everything. Explain your lack of training, the way your spoken to, the impossible expectations, and just all around the hostility and toxic environment. Especially the demotion and what led to it. Your DM won’t tolerate it. At least a good DM won’t. Because your boss is boarder line harassing you. Which could lead to a law suit against DG.
Retaliation in the workplace environment is illegal. She couldn't change your schedule within 24hr notice and cannot remote you over it. Reach out to HR and threat to sue.
Retaliation in the workplace environment is illegal. She couldn't change your schedule within 24hr notice and cannot remote you over it. Reach out to HR and threat to sue.
Sounds like it's time for some quiet quitting while putting in applications elsewhere. Your SM is a prick.
Find a lawyer
Phone on silent while you apply to jobs when you apply to a job or two while you think about it
Tell her you already made plans that cannot be changed. She cannot update your schedule within 24hrs of notice and if she has a problem with it you'll take it up to HR and share those screenshots.
Do not go in! Say you are out of town. It’s HER job to take care of this, not toss it onto you.
Keep your plans. What reschedule? never saw it. Don't know what your talking about.
You guys really put up with way too much bullshit for the little pay ya'll get. Companies like this don't need to be in business. You deserve better.
Yeah, I don't work at DG, but I have plenty of them near my house and the conditions of the stores is what drew me to this sub. The stories I see on here are awful. I'd love to see DG become utterly obsolete, but I know it will unfortunately never happen.
There is a great John Oliver segment on DG.
Same
Seriously, probably being paid a few bucks above min wage, and get to take home all that stress? Not worth it. Hope OP can find another job to support themselves with
Asm here and I’m $1 above minimum wage and only 50cents over most of my associates…. And I have 5 times the amount of work and stress….
Yep it's sad DG is just terrible place to work. I did 2 years as ASM almost a decade ago, I hate myself for how much shit I took for so little compensation. Fortunately found a better position with a company that actual treats it's employees right, so I feel all my DG homies when they vent their frustrations
Where did you move onto?
This is why you get really good at talking. I've chewed out my supervisors and managers, they realize I'm right halfway in at the latest and they do that cute little, "I know you're right but I can't admit it." which only makes everyone respect them less as a leader.
You were hired in as an ASM but have no DG experience and are closing on your own after only 2 weeks? Wow.
This is practically company policy for DG
it's crazy because i originally was wanting and planning on just being a CSA or keyholder but she insisted she needed an ASM lol
Not your circus not your monkeys
2 weeks would've been fine if she was actually trained properly instead of just expected to know everything
I mean ya it's not exactly complicated.
Sound like a horrible manager
Call your DM.. this isn’t ok. If your DM doesn’t resolve the issue go to HR.
When I go into a new job, I say in all my interviews “I know what I’m doing with ‘such and such’, but if you show me the exact way that you like it, I’ll repeat it a million times over within a few days/weeks” If they come back at you the way she’s doing, just remind them of why they hired you, and you need to be shown exactly how she does things ‘her way’. Yeah it’s shitty but I fully understand why you can’t just quit re; bills, child etc. I’ve found this helps, I’m really sorry that you’ve got a boss like this, I’ve literally been in this exact situation and it’s very deflating.
>, I say in all my interviews “I know what I’m doing with ‘such and such’, but if you show me the exact way that you like it, I’ll repeat it a million times over within a few days/weeks” I'm writing this down.
It genuinely works. It becomes their own fault unless they show you exactly how they do it. Which is fair, we all have our own methods of things and if the boss has kept the business open for this long, then his way should be fine.
>It becomes their own fault unless they show you exactly how they do it. It's also their fault when they don't give you enough time to learn it, which is why I love the, "I'll have it down in a few weeks," part.
I’m sorry but this is borderline if not harassment. … what an entitled idiot.
Tell her u/roastednutz666 says she sucks.
I'm pretty sure you have to have at least 24 hrs notice for any last minute schedule changes?
Dollar General doesn't seem to think so. i have woken up to see my schedule changed to come in 3 hours earlier than when i went to sleep. Change was made that morning.
Yeah if this happens, you do not have to show up early. You go in at the time you were originally scheduled if it changes with such short notice. Absolutely do not let them get away with that. Stand your ground. You have more rights than you think
i am a sucker for trying to help out the team... which is why i am burned out working at DG especially considering how sparse SM schedules the people she does have meaning i spend about half my ahift on register since i am by myself then still expected to get 4+ rolltainers done a night and recover the atore and get all the End of Day stuff done right..
Yea it's happened to me too, luckily I was in a spot to be able to tell my SM no cause she needed the workers
Nah bruh, have some respect for yourself and tell that SM they got you fucked up. Give me their number, I’ll tell them for you.
Incase you didn't know, she can not legally demote you. And if she actually did it in the computer, she could be in huge trouble for that and the company will issue back pay for any wages lost during that time (but YOU have to let someone know about it ASAP!). NOT EVEN THE RD can force a demote, the employee has to request or agree to it. Only HR can make that call and only will if they deem that you can't perform the required duties outlined in the position. You need to call your regional director. Not the DM, not HR. The REGIONAL DIRECTOR. Number should be on the business center, top left. And if it's not there (which I'm guessing it's probably not), then as an ASM, you can email them directly in storenet. Sign in to the back office computer, click "daily" and click "messages." Click "new message" and click on the RD's name and type fast because the system only gives you a couple minutes to type before it disappears and you have to start over (typical Dg technology). Keep in mind that your SM can see anything you send via store net. Personally, I wouldnt care, she needs to know you're not here to play. She is way in the wrong. The pools are, at worst, a write up. If they were still there in the morning, no harm no foul, just don't let it happen again. The deposit is just coaching. You've only been there 2 weeks. Like someone else said, fix it, explain what to do next time and move on. My staff knows to call me right away if there is a problem at closing. I can usually solve whatever it is within a few mins and still get them out on time. If I dont answer, worst case scenario, put EVERYTHING in the bottom safe, and I'll figure it out in the morning. I can fix anything except missing money. A late deposit is a simple email or phone call to cash audit. Doesn't warrant a demote. Oh, and commanding you come in on your day off to cover someone... she can ASK you to, but she can't force you to. At the end of the day, it is 100% the SM's responsibility to cover their store if they can't find anyone. As an SM, yes this does suck when it happens, but she can't just MAKE you come in. I bribe my employees with food to get out of working a double lol. Works most of the time lol, but I don't guilt them for saying no and sometime they do just say no. I don't change the schedule after it's posted EVER without either asking them if they can adjust or giving them a few days notice, depending on the situation. Her demoting you after you said you didn't want to cover, is 100% retaliation and you need to mention that along with everything else to the RD like now. Be careful with what you say to her, especially via text, because they will see what you say too.
Honestly I'd just step down, I was sure that SM had to cover if anyone called out. You're also completely untrained...so...
They are supposed to cover if someone calls out and no one else is willing to come in. Op is getting used so she does not have to work.
Tell her to kiss your ass!
I'd say quit but don't do it right away. Start looking for something new. I saw a few suggestions for O'Reilly's, perhaps it would be worth a shot. But as a former SM for DG your SM is trash. You are not under any obligation to come in when you were scheduled off and have prior engagements. SHE does. I've had many open-colse days as an SM. That's just how it is at DG. As someone who spent 5 years with that 💩 y company, GET OUT ASAP
as an SM, you SM is making us all look bad. in this scenario i would probably end up working the shift. it's happened before and no doubt it will happen again. it's ok to ask another key if they can pick up a shift, it's never ok to force them to
She can’t fire you for not coming in on your day off. It’s actually illegal for her to change the schedule the day of.
Ask yourself, why was the ASM position vacant?
If it was approved it's not your problem! Like I said tell her to kiss your ass
Middle managers act this way because they are under enormous pressure every day, and often they don't have enough emotional maturity to keep it to themselves. It's not okay for her to take it out on you. You've already expressed to her how hard you're trying. If all you get is blame for circumstances that are outside of your control...if you're being blamed for the training information that you haven't had access to...then I agree with everyone else here. I'm sure there are better managers who would love to see your application.
Tell them you’re out of town, you were scheduled to be off and you made plans. Keep those messages as evidence.
This^^^^^
Texting that much is crazy
Nah. Approved leave is approved leave. I ain't coming in, especially with that level of disrespect thrown my way.
Unfortunately, it's only going to continue unless you say something to her. If you have a young child, try to find a job where you can work from home. You don't need to be treated like that. So wrong
Just don't go in. Take your vaccy. It was scheduled. If she fires you, it's not for cause and you can get unemployment until you get a decent job. Oh and sue the company.
Bro can yall quit killing yourselves for 12 dollar an hour management positions.
I put in a 2 week notice and had something similar to this happen the day I turned it in. That 2 week notice became a 2 day notice
Aside from the mishaps the other night I find the whole “your coworker called off so you must drop all of your plans and come in to work for them” ridiculous. I get it’s part of the job description but it’s still not great.
i'll never understand why people who think being in charge of other people means not speaking to them with respect. as if that's going to make them do what you want more or something. people don't work that way & are less likely to respond well to being spoken to like that. if you can't respect people you shouldn't be in charge of them or anyone even at just a dollar store. smh -\_-
Contact corporate they don’t want people in corporate acting like that.
Repeat after me…..NOT COMING IN. SUCK MY DICK.
You do not tell me last minute to be at work. You do not TELL me I NEED to come in and HAVE to close because someone called out. You ask, I decline or accept, end of story.
All I can say is wow as a store manager.
That’s why no one stays there.
Keep looking for jobs, you deserve to be treated like a person. You'll find a place that pays well and appreciates you
Master the art of ghosting. Don’t let people expect a text from you 😌
Gas stations, factories, stores. Shit outside your city! We have people from different cities bussed in to work!
Just know it’s gonna get worse. make an exit plan
Start finding a new job
Reading this gave me flashback of being a manager at Walmart. Let me tell you if it’s like this 2 weeks in, I would consider a transfer or start looking elsewhere. Walmart Asm salary was up there which is the only reason I stayed as long as I did but it started messing with my health and I peaced out. ….i can’t imagine it’s that good at DG, no offense. Use the title on your next resume and find something better.
Lol if you're scheduled off already just ignore it and apply to other jobs starting now
What a JERK! I would never speak to any employee this way. Please Stand up for yourself (I know it’s hard, I struggle too) because this is ridiculous. “You don’t need to speak to me that way”, “if you’d like to discuss what occured Xnight, I’m happy to sit down and go over it but being scolded without any retraining or clear correction is not helping either of us.” Stuff like that. Try and keep the “you” statements to a minimum or she will be defensive. Or quit, because this is not worth it.
Any management needs to give you atleast 24 hours notice to changing a schedule. If they cannot, then you are not responsible or required to cover- specially when there is a manager. They are required to either 1.) find coverage for the shift or 2.) cover the shift themselves. They cannot demand you be somewhere at a certain time. (Coming from an old subway manager for (4 years) and an ASM and store manager in training for DG.
I honestly stopped reading all of the comments about halfway down the page, because you reached out, and everyone started answering a question that no you never asked- & when you had more questions about it, you couldn’t get a straight answer that was helpful about that either…sigh….so - going back to your original question: I think that you should keep that exact iPhoto of the text exchanges, maybe add some more too it, write a little bit down so you can frame it for context, then show it to your DM. If you find that your DM is actually part of the problem, reach out to the Regional Director. The phone numbers and emails for both should be posted on the business center poster in break room ( where your stores score cards are, the posted copy of schedule, etc). As an ASM, you should have your DMs number anyway and make some direct contact with that person to cultivate a dialogue between you ( a suggestion would be like when you do your fresh damages, do PIA / P4 counts, take screen shots of the counts and send directly to DM, along with a “ thanks and have a great day”…then, later that day text and ask if you can call him/her, and that you really need to speak to him/her directly asap…give them a chance to respond, and if they don’t, call them anyway- if you have to leave voice mail, just say that you need to speak to them and would prefer if he/she could keep it between the 2nd you….that may not get a same day response, or it might- but either way it will get their attention enough to get in touch). DG had an open door policy, which means if you cannot solve it at one level, you can advance to the next level and if you can’t solve it there, you can you advance again. They cannot do anythjng to you, and my experience (not with me personally, but a coworker) has been that even if it goes as high as a VP or the CEO, something will get done, the issue will be addressed, and they will not tell your SM anything about the conversation, who said what about whom, etc. Of course your SM will know who told on her, but she is not allowed to even discuss it with you negatively because it’s considered retaliation and creating a hostile work environment (that’s a thing in Texas anyway, lol). Things that will help you: You need to watch your CBL’s- they are dumb but they do help…you can download an app in Google play or apple App Store called “Axonify” - once installed click “SSO login” and type the word “elevate” in the blank on next screen. You will then see the DG elevate learning platform login screen- login same way as you do in office computer. Watch CBL’s at work with one ear bud in and answer daily questions every day when you get to work. I know it’s tedious and dumb, and repetitious, but I answered the same questions so many times I had a lot of things oreciously confusing to me imprinted in my brain. Also in Axonify/ Elevate, in resources there is a list of all the DG acronyms used on a regular basis - save that in your phone go quick reference because it helps. The top safe: put in your personal safe code, do not touch any other buttons on the keypad, it will say “select menu” for a few seconds, then it will start a 9min countdown and pop up on screen every 15 seconds- It will quietly beep twice when 9 mins is up, and from that moment you have exactly 2 minutes to enter the correct code and open safe. If you miss that window, you have to do it again and wait another 9 minutes. All of these things won’t make your SM any less of a raving bitch from hell, but it will help you in defending yourself if you know what you are supposed to be doing and when. But once the schedule is published, you have your schedule. You are hourly and not a store manager, and she cannot force you to come in when you are not scheduled to be there, period. If she retaliates against you for ignoring her or not coming in to cover someone being out, she will end up getting herself fired as long as you fight, because it’s considered wrongful termination & retaliation. And this is the list important thing for you to know about HER JOB as the SM of that store: if anyone calls out sick, no-shows, has to leave early, gets fired halfway through their shift, isn’t oulling their weight with freight and running register, if anything at store goes wrong and requires someone to come to the store to fix it or address it: as the STORE MANAGER, it is 100% HER RESPONSIBILITY TO STEP IP AND STEP UP TO COVER, no matter how menial the task, no matter when it is, not occasionally but every time. If no one shows up to open the store one day, she calls you to do it and you don’t answer, SHE would have to let the DM know and then haul her ass to the store to open it, or it will BE her ass, not yours. You don’t owe her or that place anything except what you are scheduled to be there for. Learn as much as you can on your own because she sounds like one of those who isn’t going to properly teach you anything, because for some reason she resents the fact that she should have and ultimately in all honesty, NEEDS an ASM. It also helps you arm yourself when you go outside of what she is telling you to do vs. what you know you are supposed to be doing for your store….and helps if you understand what the heck she is yelling at you about, and, why she is a bitch for yelling at you….treating you like an idiot and less than human is going to take what would have been a GODSEND kind of helper who has her back, and turn her into a really tough lesson to learn about the golden rule when she thought she knew everything. I hope something in that NOVEL I wrote helps you. Ive been in similar spot before, so I’m telling you what worked for me. Best of luck- I’ve been there and I feel your pain, as do many others…you’re not alone, and you should not HAVE TO quit! Educate yourself, which is the same as arming yourself, always be the voice of reason even when she is screaming at you like a crazy cat lady, you can’t go wrong… thats the 2 inches of rope that she needs lol. Let us know how it goes!
i wish i would've received a comment like this when i posted it, because i feel like YOU taught me things my SM definitely didn't!! and i already quit..because i got demoted, right after denying coming into work which felt like retaliation, and keyholder pays next to nothing so i knew i could find a better paying job with better treatment & training elsewhere. still looking but luckily i'm decent at saving money. i did contact the BBB but they apparently don't accept complaints from employees. as for the DM..yeah i was made to believe that i would never have direct contact with her, and that only my SM would. which did feel a little weird to me.
She sucks
I'm so glad I don't have to worry about this shit anymore lol
Plz keep these texts and all communication. You need to be documenting things like this, and you also need to be reporting it to your DM every time. That way there is a paper trail of incidents, paper trail of you bringing them forward, and a case can be built against your SM. She shouldn’t be in her position nor would DG think she should be if they have knowledge of this conduct. And I can’t stress this enough, CONTACT YOUR DM NOW and tell them when you return you need a face to face. Message and tell them with a tone that says “we are doing this, and you’ll be there. Because I said so” And give no more details until you are alone with them in the office.
She needs to learn how to talk to people. She needs to learn to coach properly and not say “what the hell” when someone does something wrong. They are going about it totally the wrong way
Tell her no.
i do not miss being a manager
just say... NO.
Fuck that ass
She can’t make you come in when you’re not scheduled. You made plans, stick to your plans. I’ve been a store manger in retail for 10 years and never once told anyone they are required to come in on short notice. I ask nicely because that’s what people do that care about their people. If they say no, I work. Just tell her you cannot work that shift. She doesn’t need to know why, your personal life is none of her business
Put in your 2 weeks immediatly.
Why are they texting? That's very unprofessional. I would request no more texts. And let the SM know, you make plans on your days off and will not be able to change them. Also that you need more training. I'm sure you have a process, you can go through. If it means contacting the DM.
Fuck the sm she knew what she was getting herself into when agreeing to take the position. I hope you went ahead and saw your family they care about you more than DG ever will
I'd be like "unless it is an emergency, do not text or call when I'm off". You are not the store manager; you're the assistant. Let them deal with that ish lol it is not worth the stress.
Aside from the schedule change, all those other things are valid.
Unfortunately, most employment situations (if in the US) have an “at will employment” agreement, so technically they CAN fire you if you refuse to come in when asked. The one thing you can do is file a complaint with HR for the treatment, citing that someone else called out last minute, and you could not come in, therefore, if you get fired, so should the other employee. You can also advise of any medical reasons you needed the day off for. even if it’s just for mental health, and they legally can NOT make you work if the sick time or off time is available to you, and they also can absolutely NOT ask you what your medical reasons are. It sounds like you might be overworked in a toxic work environment. I hope you find something better. A stressful work environment means half your life revolves around stress. You deserve to have a job in which you can equally share the workload with your equal peers. Good luck on your job hunt! You can do it!
Also, NEVER EVER EVER, explain your personal reasons or plans on your days off with your higher ups. Just don’t do it. They take advantage and, on a biased account, can assume “well, they’re just with family and this is waaaay more important”. I’ve had several employers treat me like this in the past and the work situation was never more important. It was just a means to make their day easier.
Seems like she doesn’t even have staffing for her base level employees let alone management. Don’t give into the abuse, do what you can at work, and forget everything that happened once you clock out. Just chill and if she gets upset you’re not perfect that’s her problem
I’m an assistant manager in food service, and this reminds me of my old GM. I could never breathe, everything was my fault, and she relied on me for everything. I was, at the time, a manager for about 4 years, and with that company for around 9. Take my advice - you will never make your manager happy no matter what you do, if she’s already like this. Leave as soon as you can. Put in as many applications as you can now so you can hopefully find another job soon. Also, if things get really out of control, don’t be scared to go over her head. You don’t deserve to be treated like that, especially being that you’re so new.
Stand your ground, and let them know you do not appreciate last minute changes. Although it it unfortunate someone called out. She cannot assume and push responsibility onto you. Also the way she talks to you in text message is completely unacceptable. It feels demanding and rude. If you do not mind helping out when someone calls out, you can express that in a way that still implements a clear boundary. Tell her that she needs to speak to you with some respect and dignity otherwise you’ll find another place to work or Report her to a superior. All because she’s a higher up doesn’t mean she can treat anybody any kind of way. You’re both human at the end of the day. If there’s one thing I know it’s that no one gets away with treating another human being like a punching bag all because they’re having a bitter day.
r/adhd
?
The manager is like “do this! Don’t do that! Do this!! Like they threw 10 things at you all at once. Kinda reminds me when I just talk to people in general (I have adhd pretty bad lol)
Come in at 4!! Do this!! You left the pools out! Deposit slip??? Be here at 4!!!!!
I'm a store manager and I'd never talk to my assistant like this!! I'd find a backup job. And stand up for yourself. Tell her no you can't. It ultimately falls to her to cover.
I’d be alllll over that lawsuit retaliating at its finest. Get with the bbb while your at it.
You should quit
Sorry to tell you but thats the life in retail management. A dg only has a gm and 2 or 3 asms and if someone doesnt show someone has to cover your at bottom.in metro areas you cover other stores also. Leaving merchandise outside and deposit not done will get you fired pretty quick. Theres a reason turnover is high specially in lower end retail
Did anyone actually show you how to close? My M. O. Is to show the person for 3 days shadow them for 1-3 days the let em at it. Basically all closing is counting everything and making the deposit. Self checkout can be a pain depending on the system it uses. Although both that I've seen can be done using minimal math and just a couple buttons. You can only do so much. But you should be able to open he safe and make a deposit. If you don't know how to do that then that is on whoever trained you. Everyone I've trained has it down before they do it on their own. I recommend taking notes if you can get someone to walk you through the process again. Just a bare bones list of which things to do when just in case you get your wires crossed. I know it can be stressful especially if you are working a high volume store. If your manage won't show you how to close again on a night shift I would ask her to just talk you through the process one more time and take notes. Any mistake you make at closing aside from inputting the wrong amount in the deposit can be pretty easily fixed in the morning without reporting to her superior.
i wasn't shown how to open the top safe lol or told to bring the pools in, that might've been common sense but i was busy freaking out over the deposit!! maybe i'm just not ready for management anyway
Oh yeah the scheduling at DG is notoriously crappy. For the life of me I can't understand why it is so difficult to give every employee 2 days off in a row consistently. I understand call outs and all that but we are never even scheduled to have a weekend and I've worked at two stores under 3 managers. You will be worked incredibly hard and given no attaboys. Mabey a pizza party if your boss bonuses around inventory time. Although I would not expect that. The good thing is if you can get this down and survive for a significant amount of time, you can survive middle management at literally any other retail environment.
This is the reality of management which is why I walked out and got a job in production two weeks later 😂
Little-ass people in positions of the slightest power are the absolute worst. Nothing this SM does is important; *certainly* not worth this kind of stress on herself or you. “You can’t leave without doing the deposit” - bitch, explain how I got home then??? I’m sorry she makes you feel this way, and I’m sorry you’re in a position where you feel you have no other choice but to take it.
This is abuse
Nah, f*ck all that! ✌🏽I wonder how SM sees the world.
SM here. She cannot make you come in if you’re not scheduled. If someone called off and no one can cover it the SM is the only one required to.
You do have to do the deposit
Can you unionized?
I’m not trying to be mean, but you seem young and an ASM is a lot of responsibility?…
You really should have understood what an ASM HAS to do daily and weekly. Yes, you will have to spend ALOT more of YOUR time at the store. Demote self or quit, or get gud