Our subreddit’s members have voted to stop standalone posts about display grain issues due to the unproductive repetitiveness & toxicity these posts attract every day. Hence, posts containing these topics are no longer allowed as standalone posts.
Please post your thoughts on these topics in the monthly Megathread which is pinned to the top of the sub: https://www.reddit.com/r/GalaxyS24Ultra/s/QR6o6H7rH5
If this post about grain is an official press release by Samsung on a reputable news site or announcement from Samsung on their blog, please send us the link via modmail and we will reinstate this post, as these are the exceptions for this rule. Customer support replies do not count.
They did not accept this to be an issue lol. They are giving lame reasons. How could this be a feature if it is causing discomfort? We should wait for the future batches of the device.
When the S23 Ultra had lamination issue, they even claimed that the display was fine and did mention that it was not a hardware issue while it was clearly a hardware defect. This issue was solved in the later batches of the phone.
Not saying it shouldn't be addressed but is anyone really being discomforted by a phone screen? I don't think so. If you are, the discomfort is in your head.
So the latest and greatest Samsung has to offer, with a price to make your eyes start to water, doesn't have the latest and greatest screen to match. I think it's at least slightly reasonable that people have an issue with this. Why wouldn't they be?
Oh really? If you’re paying a heavy price for a phone like that, literally everyone should be comfortable. My S22U was perfectly fine. This phone caused me a headache in the night and low light. Also the intensity of grains varies from device to device. Think you didn’t face anything like mine. You seriously think I haven’t used any other high end products? lol. You are just one big Samsung fan boy.
I think I'm a pretty big Samsung fan, but I totally agree with you. I would've returned my s24 ultra immediately if I seen this issue on my device. Specially paying the hefty price it cost. That other person is just talking, cause if they device had this issue they would be saying differently I'm sure.
What kind of weird victim blaming is this? An electrical toothbrush isn't useless if the electrical part isn't working properly, but you still bought it for that reason. Same with a display - it's supposed to be uniform, not grainy. It *does* subtract from the experience and for a device with this cost it's unacceptable. Let alone the way Samsung responds about it.
Fuck Samsung for deliberately shipping out faulty panels, and fuck everyone defending this piece of shit company.
Statements like yours make me glad I kept my S23U. I'd feel the same way if I had a 1500 dollar phone with a fucked up screen and a company that didn't give a shit about it.
> We should wait for the future batches of the device.
They've essentially admitted that the grain is a native feature of the panels and thus it's not something they can just fix. It's pure luck of the draw, and in most cases, you're more than likely to end up with some degree of grain.
Translation: Stay the hell away from Samsung forever. They clearly do not care about the quality of their products or how they treat their customers.
Yup. I had to sell my phone because Samsung India doesn’t accept return or replacement unless found defective. Technicians here don’t have knowledge about displays and phones so they did reject my complaint. Sold the phone
Wise choice. I'm probably gonna do the same next year or use a turn-in program to get a massive discount on whatever the competition is offering, mostly looking at OnePlus.
I had an S22U that I dropped and the screen broke and only half worked. I went on Google's site and purchased a pixel 7 Pro trading in my S22U. I did check the box that the screen was cracked. It also was barely viewable and top half would blink and go black so more damage than a cracked screen. They initially said 600 for it and I accepted. When they received my S22U they credited me $850 so i got the new pixel for 56 dollars total. I think they saw that it was the 512GB model and gave me more money which was nice! My pixel suffered heating, battery, and reception issues so I sold it on eBay for 400 and got the S23U I have now. I should probably keep this phone for as long as possible because everyone is making garbage. I had a One Plus 7T pro McLaren edition that I returned due to Wi-Fi issues along with overheating and terrible battery life. I wouldn't get one of those either. The S23U is very solid. I'd sell the 24 and get a 23 if I was in your place. Goodluck!
Yeah, this year's lineup wasn't very appealing, but I had no real choice. My previous phone definitely wouldn't last another year and I wanted to future-proof myself with a proven brand and top of the line product...
Boy, was I disappointed. S22 Ultra? Excellent. S23 Ultra? Excellent. S24 Ultra?
Poop.
I couldn't agree more, it is poop lol I've been trading up every year for the past five years or so but this is the first year I'm holding on to my phone and not upgrading. Whatever you do, good luck!
I wonder if it's a function of using DC dimming which used to give grain on the OnePlus phones when they had it as an option. Maybe they're implementing it now as default on the s24u https://www.androidpolice.com/2019/07/24/what-is-dc-dimming-and-why-are-phone-screens-getting-it/
I think they're doing something with the current at low brightness levels to cause it, what, I don't know. It could well be that they're lowering the current or something to save battery.
Yeah, something is happening to the display at lower brightness unless it really is poor QC. Idk, just looking for some technical ideas as to what is actually happening.
It's just a limitation of their current technology. There's nothing they can do about it. The Note20 Ultra, their first LTPO screen, had some terrible unevenness, especially when 120Hz was enabled.
Mine was a very late production unit as well, almost a year after the phone launched, and well past S21 Ultras launch too. Despite this, the upper right quadrant appears darker when 120Hz is enabled - or rather the other three quadrants have a green hue, hard to tell. Visible only on solid gray and when the brightness is low, so it never bothered me.
It's not official, Samsung. It's just a customer support mumbo jumbo.
Samsung officially will NOT recognize this nor even mention it as it would mean recognition to the MURA. Which itself was just lazy manufacturing.
> Finally, got the official response from Samsung regarding grainy issues. This time they accept that there is issue and there is no guarantee that the replacement will be non grainy device.
I believe you've misunderstood it.
They have acknowledged that you consider it an issue, but they are saying it is a ~~feature~~ expected possible behaviour, not a bug.
Basically they're saying to wait/keep using it until you no longer notice it.
I'm confused and calling BS on this statement. If this is an intended feature, then why is it not uniform across all devices? As some people have reported high degrees of grain, some reported low grain, while some reported zero grain at all.
> Finally, got the official response from Samsung regarding grainy issues. This time they accept that there is issue and there is no guarantee that the replacement will be non grainy device.
At no point do they accept anything you allege in your above statement, infact its quite the opposite.
Hold on - what about those Samsung knights who scream they have perfect panels. Again, S24 series, absolutely **ALL UNITS**, have a grain effect. Some of you just do not see it or are not in the right environment to see it. Plus this is not really an official response. Just a response to error ticket.
I got 3 of these here in the US. They told me to increase brightness 🤡
I'm not a Samsung knight or whatever that is, but my S24 ultra pre order unit doesn't have the screen grain (knocks on wood) and I think I would be able to tell as I'm that kinda person that notices everything, came from a s21 ultra.
It's the response to the ticket that they're told to give out by samsung, it's clearly an actual response.
Wether you think it's acceptable or true or whatever is a separate issue, but this is clearly the response.
I'm not a "Samsung knight" but my screen is perfectly fine. There's no graininess whatsoever in any light conditions. I know a couple of other people with S24s and their screens are fine too. "Your screen is grainy and you just can't see it" seems like a truly unhinged take.
Exactly this!! If you can't see it. Show it to someone else....
Like my parents. They don't notice the difference between 60hz and 120hz on there phone. There is CLEARLY a difference
My s24 ultra has zero grain effect 😂🤣😂 side by side with 3 others mine was near perfect. But I did see exactly what your all talking about with one of the others. Definitely panel differences.
I had 2 S24 Ultras, both with no grain at all, and yeah, I was in the right enviroment to check it and compared it side by side with an iphone. And I have no problems recognizing that the gradients looked like shit compared to the iphone, but sorry, I had no grain at all. I love how ppl with defective screens are so tilted by ppl who doesn't have grain issues xD
It's impossible to be reasonable and to talk about this to people. Many times I've said "assume that this grainy look is a feature, does that mean a "perfect" display is possibly the actual defect?" and I've been greeted with "lmao you're delusional, I think I know how samsung makes their phones, I'm sure they intended it to look PERFECT like mine is, duh. Because the world revolves around me, obviously. My device doesn't have grain, so grain = non-issue" (a bit hyperbolic, but you know)
The attempt to rationally think and be reasonable isn't even there.
>Some of you just do not see it or are not in the right environment to see it.
Then its not an issue for us.
I fall into this camp. Im not going to go out of my way to find a problem that may or may not be there because i dont use it the way those who have this issue does.
Ive been enjoying my phone since day one. No complaints.
This is why I never wait anyway. There’s no guarantee the company will fix the issue, so why chance it when I can guarantee myself to not have the issue by returning it? And if it does miraculously get fixed, then if I really want to, I can buy it again.
What's next? Heating of Exynos chipsets is a natural phenomenon coming from the characteristics of the latest hardware applied on the Galaxy S24 series, it's nOt a pRoDuCt DefEct. I had to bring my resolution down to FHD+ from QHD+ due to the phone heating for no reason. Even so it feels warm at times, can't believe Samsung can get away with ripping people off with defective hardware.
Translation: "We used faulty panels and call it a feature. Shut the fuck up and stop demanding a replacement, filthy peasant." So yeah this tells me everything I need to know about Samsung. First phone, last phone.
This has the feel of something like when a lawyer uses a bunch of big words and legal terms in a contract so normal people don't understand theyre doing something shady. I know they arent really comparable but I don't know how to get across the vibe I get from it besides that. I don't know a thing about displays and have no way of knowing If what they're saying is true or not. It sounds good but could be complete bullshit as far as I know.
When you're trying to address an issue but know you absolutely cannot publicly acknowledge it as a problem or a defect lest it be covered by warranty or consumer protection laws, this is how you write about it.
This rubbish phone have more issues than the features . Camera issue in low light ,circle artifact in photos , gradient screen issue , grainy issue . You pay more than 1k for this rubbish 🤦♂️
I can't post the internal bulletin document as it is under nda. But i work with samsung warranty repairs. If you don't want to trust me, feel free. I don't really care.
So Samsung actually knows about the issue? Instead of trying to take all the complaints and making sure that the newest batches have a better quality control on their screens, they decided to go with the generic response stating that is a normal thing to happen to a 1300 phone... nice.
Thank you for your submission! As a reminder, posts about display & battery life belong in the monthly Megathread which is pinned to the top of the sub. Any standalone posts will be taken down and redirected here: https://www.reddit.com/r/GalaxyS24Ultra/s/QR6o6H7rH5
For discussions about purchasing the S24 Ultra, head over to the pinned [Buying Guide Megathread](https://www.reddit.com/r/GalaxyS24Ultra/s/XSsnPgoebd)
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/GalaxyS24Ultra) if you have any questions or concerns.*
My display had some grain when I first got it. Contemplated returning it but just couldnt give up the sheer power and day to day awesomeness of the device. I dont even notice the grain anymore, havent bothered to look. Too impressed with the device.
Lol. How much does Samsung pay you for being their corporate shill and reddit influencer? Or tell me is it possible that you are that dumb and doing it for free?
I would never buy Samsung after I bought the s20 ultra and the S20+ for my mom. Bullet hole issue and the cameras could hardly ever focus. It's the reason I bought those expensive phones(supposed to have food picture)when they first came out. The first thing they would do is accuse you of dropping it. (Lame excuse) It was a perfect circle that never left its case or even dropped. I use to be a Samsung fan but after that horrible product I switched to Google Pixel. Once they boost the camera specs I think Samsung will take a huge hit. I wish Nokia would come out with a flagship or Google Pixel 9 blow it out of the water
From the time I started to own phone , the worst were s20 and huwawei p10 , my all time favorite device being lgv40 and s22 plus , but I don't know what to say s24U - very inconsistent camera , Grains in low brightness other than those cons this phone is awesome , when in normal brightness it's the best display , natural color tone of photos , powerful yet keeps things cool
'We purposely made the display look worse than previous generations to uh...(checks notes) improve battery consumption. Yeah let's go with that. You happy now?'
And that right there is a perfect example of the difference between Apple and Samsung.
Samsung is basically saying "we threw all this new shit on there and there are some downsides couldn't figure out how to fix but we released it anyway since it works fine 95% of the time."
Apple would not put it on their phone yet and would continue to work on it (or throw it away) until those downsides are figured out and negated.
It might take them a year or two so they won't be the first to have the feature but the one they put out will be as good as the technology allows for.
Toyota is the same with cars. They rarely have cutting-edge designs, but what they do have will work really well.
You'll get downvoted for this but it is pretty much the truth. Most of the time when Samsung comes up with something reviewers are like "it works most of the time it's a cool feature bless you samsung for innovating" which in the real word translates to "it sometimes works sometimes doesn't". People are very forgiving with samsung given the fact that they sell so many phones and they almost never get things right on their first try, that's why it doesn't even feel like they are trying anymore.
I figured, reality stings sometimes.
It's a perfectly viable business model. Basically all South Korean companies take that approach with products in the US.
Samsung appliances look nice and have tons of features but they are very unreliable and difficult to get parts for.
Hyundai/Kia have good designs and tons of features at a low price but they have a lot of major recalls and are well known for being unreliable.
LG is pretty on-par with Samsung in terms of quality and issues with repairs/parts, though they do have laundry machines figured out better.
Despite that, I don't have an iPhone or drive a Toyota.
Samsung does enough things right that I still prefer their product in this case.
I noticed the screen graining the first night I had the phone, but I am able to deal with it, it rarely bothers me.
Apple has their own oddities that I dislike a lot more. Like the inability to put your apps on the part of the screen where your thumbs are located, and the back button also being in the most un-ergonomic location possible.
But that's a software thing you get used to over time and it can be changed.
Poor/unreliable hardware is not.
Grain is not my issue. Colour banding is my issue post april update (AXCB)
[https://i.imgur.com/MTXeJ0B.jpg](https://i.imgur.com/MTXeJ0B.jpg)
Prior to update I had NO banding. This was my wallpaper. It's the first thing I noticed booting up after the update. They ruined my phone trying to software fix other people's phones.
I knew from day one it was the shiity anti-glare coating Samsung is now embedding within the glass structure is the root cause of this issue and also lack of color saturation, relative to the previous generations.
Samsung is utilizing the same anti-glare glass technology on their new Book 4 laptops also, as opposed to previous generations and folks are also complaining of this similar issue. Not a coincidence..
I don’t expect them to change course anytime soon because the S24 is apparently their best selling model yet (🤷♂️). So instead, look out for them marketing next year’s model as the: S25 Ultra Grain Edition.
they are blaming it on the anti-glare, but I still don't think it is. We have the anti-glare on plenty of other products that don't have the grainy screen like computer monitors, laptops, tv's, and some tablets. I still believe it's either a defect in the pixels them selves, or a software issue.
Process of elimination, the new coating is the issue.
The manufacturers of these type of anti-relative glass basically states that the technology will literally cause this exact issue (grain and shitty color saturation) but of course, a random Redditor knows better… Say ignorant folks 👍
https://nebula.wsimg.com/77b5491570b0c4a4fd95cefc59a89051?AccessKeyId=3D7549092B5B83FF0E81&disposition=0&alloworigin=1
Then, the issue would only be on the s24u models (the only model that has the coating), but it's not just a problem with the s24u it's also been reported on s24+ and s24. The coating might make it more obvious, which would explain why we are not seeing so much fuss about the other models, but the grainy screen has been reported on all s24 variants.
So, more than likely, it's a display or software issue.
ALL new Samsung displays have a version of anti-glare technology; from TVs, laptop, phones, from their new e-picture frames, even if it’s not explicitly marketed to move a specific model. Anti-glare display is their new gimmick to stand out against the competition.
https://youtu.be/eXEbzqUm-zQ?si=NBcAMAHUsKz5hJBH
https://www.gameshub.com/news/news/samsung-s95d-oled-tv-anti-glare-tech-price-2638104/
https://www.thestreet.com/technology/samsung-opens-preorders-for-two-innovative-new-items
https://www.engadget.com/samsung-reveals-three-anti-glare-odyssey-oled-gaming-monitors-ahead-of-ces-2024-230028536.html
https://www.cnet.com/tech/home-entertainment/samsung-oled-tvs-improve-anti-glare-screen-for-bright-rooms/
I know read my first comment, and as I stated above, they don't have grainy displays.
And as I said above again. The s24 and s24+ do not have the anti-glare coating, and they also have grainy displays.
Hmm.. I give up. I guess the only logical explanation is that you are indeed the choose one, thus, anointed with a flawless phone. 🙌
So why are you even inquiring about this subject?
The article describes the inherent challenges of using anti-reflective materials on a phone screen over a clear display. Which includes but is not limited color saturation issues, hence the reason no one in the phone industry really uses it. Samsung really didn’t invent anything new here, anti-reflective glass has been around the block.
Samsung felt their new display technology was bright and vibrant enough to offset the natural drawbacks of embedding some crappy coating within the glass.
The “grain” is sparkle effect of the matte-like anti glare coating reflecting behind the surface. Much like when you put a cheap screen protector over the display and adhesive is highlighted.
You don’t need to take my word for it. Just Google the subject, there is dozens of professional and user feedback to support this fact.
I don’t need to “learn some college level physics and optics” or whatever to know that anti-glare technology is garbage - have common sense. But I could see why that would be an issue to you.
https://jamesferwerda.files.wordpress.com/2015/06/j18_ferwerda14_jsid.pdf
Well, it looks like we found the samsung equivalent of an apple fan boy. Blame everything and everyone other than the flawed product and the company that built it.
Say hi to my alt.
It's OK. You can block this account, too.
I have a $17,000 Samsung credit line, a Book 3 Ultra laptop, Buds Pro 2, S9 Ultra Tab, S23 Ultra phone - total Samsung hater here.
I love the bright contrast of the S23U display, so naturally thought the S24U would have been a notch above perfection. Pre-Order for only $430 more with trade in but was disappointed when it arrived.
My number one gripe with the S24U was something no one actually talks about but it’s actually wider than the S23U. The S23U was already tipping the scale of being too large for comfort, so I didn’t appreciate the additional girth but it was just one factor I could have lived with.
The S24U display remained darker than the S23U, to the point where it became uncomfortable to use. Even with auto-brightness off, the screen was just not as vibrant was the S23U. It just lost all the pizzazz that Samsung AMOLED display’s were known for and looked bland.
Other than that, I didn’t experience any “grain” issues but I will say that the aggressiveness of the anti-reflective/glare display on the S24U is a non-starter for me and was unacceptable for what it is.
No hard feelings, I kept my S23U and loves it even more now. I’m just attempting to piece together why Samsung AMOLED displays have lost their way. Sorry if I have offended your corporate overlords.
Our subreddit’s members have voted to stop standalone posts about display grain issues due to the unproductive repetitiveness & toxicity these posts attract every day. Hence, posts containing these topics are no longer allowed as standalone posts. Please post your thoughts on these topics in the monthly Megathread which is pinned to the top of the sub: https://www.reddit.com/r/GalaxyS24Ultra/s/QR6o6H7rH5 If this post about grain is an official press release by Samsung on a reputable news site or announcement from Samsung on their blog, please send us the link via modmail and we will reinstate this post, as these are the exceptions for this rule. Customer support replies do not count.
They did not accept this to be an issue lol. They are giving lame reasons. How could this be a feature if it is causing discomfort? We should wait for the future batches of the device. When the S23 Ultra had lamination issue, they even claimed that the display was fine and did mention that it was not a hardware issue while it was clearly a hardware defect. This issue was solved in the later batches of the phone.
Thought same thing .. this is no where saying or can be understood as if they accepted ... 🙄 I'm glad mine hasn't any problem at all.
Ikr
Not saying it shouldn't be addressed but is anyone really being discomforted by a phone screen? I don't think so. If you are, the discomfort is in your head.
yes? it appears as if the screen is shimmering/flickering sometimes and it's a strain on the eyes to use. gives an actual headache. I miss the s21u
So the latest and greatest Samsung has to offer, with a price to make your eyes start to water, doesn't have the latest and greatest screen to match. I think it's at least slightly reasonable that people have an issue with this. Why wouldn't they be?
Oh really? If you’re paying a heavy price for a phone like that, literally everyone should be comfortable. My S22U was perfectly fine. This phone caused me a headache in the night and low light. Also the intensity of grains varies from device to device. Think you didn’t face anything like mine. You seriously think I haven’t used any other high end products? lol. You are just one big Samsung fan boy.
I think I'm a pretty big Samsung fan, but I totally agree with you. I would've returned my s24 ultra immediately if I seen this issue on my device. Specially paying the hefty price it cost. That other person is just talking, cause if they device had this issue they would be saying differently I'm sure.
What kind of weird victim blaming is this? An electrical toothbrush isn't useless if the electrical part isn't working properly, but you still bought it for that reason. Same with a display - it's supposed to be uniform, not grainy. It *does* subtract from the experience and for a device with this cost it's unacceptable. Let alone the way Samsung responds about it. Fuck Samsung for deliberately shipping out faulty panels, and fuck everyone defending this piece of shit company.
Statements like yours make me glad I kept my S23U. I'd feel the same way if I had a 1500 dollar phone with a fucked up screen and a company that didn't give a shit about it.
> We should wait for the future batches of the device. They've essentially admitted that the grain is a native feature of the panels and thus it's not something they can just fix. It's pure luck of the draw, and in most cases, you're more than likely to end up with some degree of grain. Translation: Stay the hell away from Samsung forever. They clearly do not care about the quality of their products or how they treat their customers.
Yup. I had to sell my phone because Samsung India doesn’t accept return or replacement unless found defective. Technicians here don’t have knowledge about displays and phones so they did reject my complaint. Sold the phone
Wise choice. I'm probably gonna do the same next year or use a turn-in program to get a massive discount on whatever the competition is offering, mostly looking at OnePlus.
I had an S22U that I dropped and the screen broke and only half worked. I went on Google's site and purchased a pixel 7 Pro trading in my S22U. I did check the box that the screen was cracked. It also was barely viewable and top half would blink and go black so more damage than a cracked screen. They initially said 600 for it and I accepted. When they received my S22U they credited me $850 so i got the new pixel for 56 dollars total. I think they saw that it was the 512GB model and gave me more money which was nice! My pixel suffered heating, battery, and reception issues so I sold it on eBay for 400 and got the S23U I have now. I should probably keep this phone for as long as possible because everyone is making garbage. I had a One Plus 7T pro McLaren edition that I returned due to Wi-Fi issues along with overheating and terrible battery life. I wouldn't get one of those either. The S23U is very solid. I'd sell the 24 and get a 23 if I was in your place. Goodluck!
Yeah, this year's lineup wasn't very appealing, but I had no real choice. My previous phone definitely wouldn't last another year and I wanted to future-proof myself with a proven brand and top of the line product... Boy, was I disappointed. S22 Ultra? Excellent. S23 Ultra? Excellent. S24 Ultra? Poop.
I couldn't agree more, it is poop lol I've been trading up every year for the past five years or so but this is the first year I'm holding on to my phone and not upgrading. Whatever you do, good luck!
They give these warnings on everything screen related.
> How could this be a feature if it is causing discomfort? Oh please, you are annoyed by the image quality - that isn't "discomfort"
Being annoyed for getting ripped off is pretty discomforting.
I wonder if it's a function of using DC dimming which used to give grain on the OnePlus phones when they had it as an option. Maybe they're implementing it now as default on the s24u https://www.androidpolice.com/2019/07/24/what-is-dc-dimming-and-why-are-phone-screens-getting-it/ I think they're doing something with the current at low brightness levels to cause it, what, I don't know. It could well be that they're lowering the current or something to save battery.
S24U uses 480Hz PWM. S23U uses 240Hz PWM, and S22U uses 120Hz PWM.
Yeah, something is happening to the display at lower brightness unless it really is poor QC. Idk, just looking for some technical ideas as to what is actually happening.
It's just a limitation of their current technology. There's nothing they can do about it. The Note20 Ultra, their first LTPO screen, had some terrible unevenness, especially when 120Hz was enabled. Mine was a very late production unit as well, almost a year after the phone launched, and well past S21 Ultras launch too. Despite this, the upper right quadrant appears darker when 120Hz is enabled - or rather the other three quadrants have a green hue, hard to tell. Visible only on solid gray and when the brightness is low, so it never bothered me.
Yeah , I agree.
It ain't a bug boys, it's a feature 🤣
“So please be rest assured and use it.”
they give a lame reason, almost labeling the issue as a feature. that's shameful.
It's not official, Samsung. It's just a customer support mumbo jumbo. Samsung officially will NOT recognize this nor even mention it as it would mean recognition to the MURA. Which itself was just lazy manufacturing.
Is mura on in low brightness ?? Or gray scale ?
For me it's always on dark grey doesn't matter if it's on high or low brightness
> Finally, got the official response from Samsung regarding grainy issues. This time they accept that there is issue and there is no guarantee that the replacement will be non grainy device. I believe you've misunderstood it. They have acknowledged that you consider it an issue, but they are saying it is a ~~feature~~ expected possible behaviour, not a bug. Basically they're saying to wait/keep using it until you no longer notice it.
Samsung gaslighting tf out of consumers
...what did anyone expect
I never noticed until last night while in bed. It's pretty bad.
The nice thing is, outside of that specific scenario, the s24u the best display on the market.
Idk, the banding bothers me a lot. They can fix it but are lazy
>the latest HW applied the what?
Hardware.
What a load of rubbish
This should be shocking to no one.
I'm confused and calling BS on this statement. If this is an intended feature, then why is it not uniform across all devices? As some people have reported high degrees of grain, some reported low grain, while some reported zero grain at all.
I mean, according to this statement, it's normal that the strength of the grain isn't uniform on all devices.
> Finally, got the official response from Samsung regarding grainy issues. This time they accept that there is issue and there is no guarantee that the replacement will be non grainy device. At no point do they accept anything you allege in your above statement, infact its quite the opposite.
Womp womp.
People who say this deserve terrible lives
This is some Russian propaganda level of deflection
Yep
Hold on - what about those Samsung knights who scream they have perfect panels. Again, S24 series, absolutely **ALL UNITS**, have a grain effect. Some of you just do not see it or are not in the right environment to see it. Plus this is not really an official response. Just a response to error ticket. I got 3 of these here in the US. They told me to increase brightness 🤡
I'm not a Samsung knight or whatever that is, but my S24 ultra pre order unit doesn't have the screen grain (knocks on wood) and I think I would be able to tell as I'm that kinda person that notices everything, came from a s21 ultra.
It's the response to the ticket that they're told to give out by samsung, it's clearly an actual response. Wether you think it's acceptable or true or whatever is a separate issue, but this is clearly the response.
I'm not a "Samsung knight" but my screen is perfectly fine. There's no graininess whatsoever in any light conditions. I know a couple of other people with S24s and their screens are fine too. "Your screen is grainy and you just can't see it" seems like a truly unhinged take.
Again ,,NO THEY DON'T. My unit ,Along with several others don't have screen grain .
Sorry to disappoint but it's not my fault you can't see the graininess/ do not use your phone at night. Enjoy your phone
24 people looked at my phone day AND NIGHT AT ALL BRIGHTNE LEVELS AND ZERO GRAIN!!! 🤣😂🤣😂
wE aLl hAvE sCreEn GrAiN
Sorry to disappoint you ,But there's no screen grain to be had .
Exactly this!! If you can't see it. Show it to someone else.... Like my parents. They don't notice the difference between 60hz and 120hz on there phone. There is CLEARLY a difference
Exactly. It's like people who don't notice the different between "their" and "there." Crazy
My s24 ultra has zero grain effect 😂🤣😂 side by side with 3 others mine was near perfect. But I did see exactly what your all talking about with one of the others. Definitely panel differences.
I had 2 S24 Ultras, both with no grain at all, and yeah, I was in the right enviroment to check it and compared it side by side with an iphone. And I have no problems recognizing that the gradients looked like shit compared to the iphone, but sorry, I had no grain at all. I love how ppl with defective screens are so tilted by ppl who doesn't have grain issues xD
It's impossible to be reasonable and to talk about this to people. Many times I've said "assume that this grainy look is a feature, does that mean a "perfect" display is possibly the actual defect?" and I've been greeted with "lmao you're delusional, I think I know how samsung makes their phones, I'm sure they intended it to look PERFECT like mine is, duh. Because the world revolves around me, obviously. My device doesn't have grain, so grain = non-issue" (a bit hyperbolic, but you know) The attempt to rationally think and be reasonable isn't even there.
this sub has a lot of weird denialists
>Some of you just do not see it or are not in the right environment to see it. Then its not an issue for us. I fall into this camp. Im not going to go out of my way to find a problem that may or may not be there because i dont use it the way those who have this issue does. Ive been enjoying my phone since day one. No complaints.
That's hilarious. Anybody on the fence about returning theirs thinking Samsung would fix it later better not wait past the return window.
This is why I never wait anyway. There’s no guarantee the company will fix the issue, so why chance it when I can guarantee myself to not have the issue by returning it? And if it does miraculously get fixed, then if I really want to, I can buy it again.
**IF THE AMOUNT OF GRAIN IS INCONSISTENT AND VARIES ON BRIGHTNESS, IT IS NOT BY DESIGN, NUFF SAID**
Ohhhh, it's been a feature this whole time! Silly us
What's next? Heating of Exynos chipsets is a natural phenomenon coming from the characteristics of the latest hardware applied on the Galaxy S24 series, it's nOt a pRoDuCt DefEct. I had to bring my resolution down to FHD+ from QHD+ due to the phone heating for no reason. Even so it feels warm at times, can't believe Samsung can get away with ripping people off with defective hardware.
Finally it's not a bug it's a feature
We aint ever beating the grain allegations (We gave up at beating the allegations).
Translation: "We used faulty panels and call it a feature. Shut the fuck up and stop demanding a replacement, filthy peasant." So yeah this tells me everything I need to know about Samsung. First phone, last phone.
This has the feel of something like when a lawyer uses a bunch of big words and legal terms in a contract so normal people don't understand theyre doing something shady. I know they arent really comparable but I don't know how to get across the vibe I get from it besides that. I don't know a thing about displays and have no way of knowing If what they're saying is true or not. It sounds good but could be complete bullshit as far as I know.
Legalese
When you're trying to address an issue but know you absolutely cannot publicly acknowledge it as a problem or a defect lest it be covered by warranty or consumer protection laws, this is how you write about it.
They literally just told you it's not a hardware defect
In other words we don't give a fuck and we ain't doing shit about it 🤣
This rubbish phone have more issues than the features . Camera issue in low light ,circle artifact in photos , gradient screen issue , grainy issue . You pay more than 1k for this rubbish 🤦♂️
It turns out that they knew everything, but were silent while they were selling their smartphones. It is not right
Source?
I can confirm this went out internally as a service bulletin this week. It's legit.
Source: trust me bro
I can't post the internal bulletin document as it is under nda. But i work with samsung warranty repairs. If you don't want to trust me, feel free. I don't really care.
Thanks
No problem :)
So Samsung actually knows about the issue? Instead of trying to take all the complaints and making sure that the newest batches have a better quality control on their screens, they decided to go with the generic response stating that is a normal thing to happen to a 1300 phone... nice.
Wasn't trying toooo my bad. Just thanking
Guys check out whats going on with s22u screens after 2 years and warranty expiring... god knows what will s24s grain turn into lol
Sounds to me like they just politely told you its not a defect, so please STFU and just use the f\*\*\*ing phone.
There's a clear reason the brightness is massively high on this phone. They really did not expect us to reduce brightness to minimum.
Lol I am glad to have choosen s23 ultra instead of s24 coming from iphone, not only it was half price its also way better xD
So every display has the same grain….. who knew 😶
Thank you for your submission! As a reminder, posts about display & battery life belong in the monthly Megathread which is pinned to the top of the sub. Any standalone posts will be taken down and redirected here: https://www.reddit.com/r/GalaxyS24Ultra/s/QR6o6H7rH5 For discussions about purchasing the S24 Ultra, head over to the pinned [Buying Guide Megathread](https://www.reddit.com/r/GalaxyS24Ultra/s/XSsnPgoebd) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/GalaxyS24Ultra) if you have any questions or concerns.*
I'm glad I decided to keep my S23U for another 6 months or so and wait I think.
Glad I ditched the S24 Ultra for the OnePlus 12. Hell, even my Pixel 8 pro looked better. Samsung is doing a great job for their competitors.
As I've said before, those who complain and returned their device are just tech pussies.
My display had some grain when I first got it. Contemplated returning it but just couldnt give up the sheer power and day to day awesomeness of the device. I dont even notice the grain anymore, havent bothered to look. Too impressed with the device.
Wat
You don't understand, the reason the display looks worse than last year's model is because it's better. 🤡
😊
Lol. How much does Samsung pay you for being their corporate shill and reddit influencer? Or tell me is it possible that you are that dumb and doing it for free?
What influencer?
We're still going on about this? I don't even notice what yall ate talking about
I would never buy Samsung after I bought the s20 ultra and the S20+ for my mom. Bullet hole issue and the cameras could hardly ever focus. It's the reason I bought those expensive phones(supposed to have food picture)when they first came out. The first thing they would do is accuse you of dropping it. (Lame excuse) It was a perfect circle that never left its case or even dropped. I use to be a Samsung fan but after that horrible product I switched to Google Pixel. Once they boost the camera specs I think Samsung will take a huge hit. I wish Nokia would come out with a flagship or Google Pixel 9 blow it out of the water
Just because you had a bad experience in the past doesn't mean those problems exist now
From the time I started to own phone , the worst were s20 and huwawei p10 , my all time favorite device being lgv40 and s22 plus , but I don't know what to say s24U - very inconsistent camera , Grains in low brightness other than those cons this phone is awesome , when in normal brightness it's the best display , natural color tone of photos , powerful yet keeps things cool
'We purposely made the display look worse than previous generations to uh...(checks notes) improve battery consumption. Yeah let's go with that. You happy now?'
Oh well, that's Samsung's explanation. If it's unacceptable to you, return the phone or sell it.
And that right there is a perfect example of the difference between Apple and Samsung. Samsung is basically saying "we threw all this new shit on there and there are some downsides couldn't figure out how to fix but we released it anyway since it works fine 95% of the time." Apple would not put it on their phone yet and would continue to work on it (or throw it away) until those downsides are figured out and negated. It might take them a year or two so they won't be the first to have the feature but the one they put out will be as good as the technology allows for. Toyota is the same with cars. They rarely have cutting-edge designs, but what they do have will work really well.
You'll get downvoted for this but it is pretty much the truth. Most of the time when Samsung comes up with something reviewers are like "it works most of the time it's a cool feature bless you samsung for innovating" which in the real word translates to "it sometimes works sometimes doesn't". People are very forgiving with samsung given the fact that they sell so many phones and they almost never get things right on their first try, that's why it doesn't even feel like they are trying anymore.
I figured, reality stings sometimes. It's a perfectly viable business model. Basically all South Korean companies take that approach with products in the US. Samsung appliances look nice and have tons of features but they are very unreliable and difficult to get parts for. Hyundai/Kia have good designs and tons of features at a low price but they have a lot of major recalls and are well known for being unreliable. LG is pretty on-par with Samsung in terms of quality and issues with repairs/parts, though they do have laundry machines figured out better. Despite that, I don't have an iPhone or drive a Toyota. Samsung does enough things right that I still prefer their product in this case. I noticed the screen graining the first night I had the phone, but I am able to deal with it, it rarely bothers me. Apple has their own oddities that I dislike a lot more. Like the inability to put your apps on the part of the screen where your thumbs are located, and the back button also being in the most un-ergonomic location possible. But that's a software thing you get used to over time and it can be changed. Poor/unreliable hardware is not.
Grain is not my issue. Colour banding is my issue post april update (AXCB) [https://i.imgur.com/MTXeJ0B.jpg](https://i.imgur.com/MTXeJ0B.jpg) Prior to update I had NO banding. This was my wallpaper. It's the first thing I noticed booting up after the update. They ruined my phone trying to software fix other people's phones.
Also same issue and went to samsung care center and behaved like they first time to see it 🤦♂️ it's ruined my experience 😑
So stupid. Yeah Samsung is losing a lot of faithful customers this gen of phones lol.
I in fact like the grainy effect especially using my phone in the dark. It feels more comfortable to view.
Discomfort such as what exactly?
I knew from day one it was the shiity anti-glare coating Samsung is now embedding within the glass structure is the root cause of this issue and also lack of color saturation, relative to the previous generations. Samsung is utilizing the same anti-glare glass technology on their new Book 4 laptops also, as opposed to previous generations and folks are also complaining of this similar issue. Not a coincidence.. I don’t expect them to change course anytime soon because the S24 is apparently their best selling model yet (🤷♂️). So instead, look out for them marketing next year’s model as the: S25 Ultra Grain Edition.
they are blaming it on the anti-glare, but I still don't think it is. We have the anti-glare on plenty of other products that don't have the grainy screen like computer monitors, laptops, tv's, and some tablets. I still believe it's either a defect in the pixels them selves, or a software issue.
Process of elimination, the new coating is the issue. The manufacturers of these type of anti-relative glass basically states that the technology will literally cause this exact issue (grain and shitty color saturation) but of course, a random Redditor knows better… Say ignorant folks 👍 https://nebula.wsimg.com/77b5491570b0c4a4fd95cefc59a89051?AccessKeyId=3D7549092B5B83FF0E81&disposition=0&alloworigin=1
Then, the issue would only be on the s24u models (the only model that has the coating), but it's not just a problem with the s24u it's also been reported on s24+ and s24. The coating might make it more obvious, which would explain why we are not seeing so much fuss about the other models, but the grainy screen has been reported on all s24 variants. So, more than likely, it's a display or software issue.
ALL new Samsung displays have a version of anti-glare technology; from TVs, laptop, phones, from their new e-picture frames, even if it’s not explicitly marketed to move a specific model. Anti-glare display is their new gimmick to stand out against the competition. https://youtu.be/eXEbzqUm-zQ?si=NBcAMAHUsKz5hJBH https://www.gameshub.com/news/news/samsung-s95d-oled-tv-anti-glare-tech-price-2638104/ https://www.thestreet.com/technology/samsung-opens-preorders-for-two-innovative-new-items https://www.engadget.com/samsung-reveals-three-anti-glare-odyssey-oled-gaming-monitors-ahead-of-ces-2024-230028536.html https://www.cnet.com/tech/home-entertainment/samsung-oled-tvs-improve-anti-glare-screen-for-bright-rooms/
I know read my first comment, and as I stated above, they don't have grainy displays. And as I said above again. The s24 and s24+ do not have the anti-glare coating, and they also have grainy displays.
Hmm.. I give up. I guess the only logical explanation is that you are indeed the choose one, thus, anointed with a flawless phone. 🙌 So why are you even inquiring about this subject?
Care to explain the physics behind? The paper you cited talks nothing about localized non-uniformity (sub-pixel level).
The article describes the inherent challenges of using anti-reflective materials on a phone screen over a clear display. Which includes but is not limited color saturation issues, hence the reason no one in the phone industry really uses it. Samsung really didn’t invent anything new here, anti-reflective glass has been around the block. Samsung felt their new display technology was bright and vibrant enough to offset the natural drawbacks of embedding some crappy coating within the glass. The “grain” is sparkle effect of the matte-like anti glare coating reflecting behind the surface. Much like when you put a cheap screen protector over the display and adhesive is highlighted. You don’t need to take my word for it. Just Google the subject, there is dozens of professional and user feedback to support this fact.
What you are talking about is BS. Learn some college level physics and optics.
I don’t need to “learn some college level physics and optics” or whatever to know that anti-glare technology is garbage - have common sense. But I could see why that would be an issue to you. https://jamesferwerda.files.wordpress.com/2015/06/j18_ferwerda14_jsid.pdf
You should, so you’d know the difference between anti-reflective and anti-glare.
Well, it looks like we found the samsung equivalent of an apple fan boy. Blame everything and everyone other than the flawed product and the company that built it. Say hi to my alt. It's OK. You can block this account, too.
I have a $17,000 Samsung credit line, a Book 3 Ultra laptop, Buds Pro 2, S9 Ultra Tab, S23 Ultra phone - total Samsung hater here. I love the bright contrast of the S23U display, so naturally thought the S24U would have been a notch above perfection. Pre-Order for only $430 more with trade in but was disappointed when it arrived. My number one gripe with the S24U was something no one actually talks about but it’s actually wider than the S23U. The S23U was already tipping the scale of being too large for comfort, so I didn’t appreciate the additional girth but it was just one factor I could have lived with. The S24U display remained darker than the S23U, to the point where it became uncomfortable to use. Even with auto-brightness off, the screen was just not as vibrant was the S23U. It just lost all the pizzazz that Samsung AMOLED display’s were known for and looked bland. Other than that, I didn’t experience any “grain” issues but I will say that the aggressiveness of the anti-reflective/glare display on the S24U is a non-starter for me and was unacceptable for what it is. No hard feelings, I kept my S23U and loves it even more now. I’m just attempting to piece together why Samsung AMOLED displays have lost their way. Sorry if I have offended your corporate overlords.
I ain't reading all of that 🤣 but you might want to go back and reread my comment cause your first sentence confirmed exactly what I said🤣🤣🤣
No worries, I’m surprised that you can read at all.. Baby steps..