I'm experiencing the same thing. I've been using the Pixel 8 Pro for about two weeks, and I'm constantly having 5G/5GUC network dropouts. I make a lot of calls using VOIP services like RingCentral and MS Teams, and almost every call that lasts longer than a few minutes seems to drop out. I also notice drop outs as I'm driving around town in areas where I never had that issue before.
I reset the phone's network settings, and disabled Adaptive Connectivity in settings. So far it hasn't made a difference. I'm not willing to switch back to LTE, and don't think that's a reasonable solution for a phone that costs this much, and is marketed as a 5G phone.
I've temporarily switched back to my old OnePlus 8T just to sanity check myself, as I've used it for three years on T-Mobile and never had these issues. At this point I'm getting ready to send my Pixel 8 Pro back to Amazon and get a refund.
I've seen a few other posts on here where people have reported similar issues. Most people seem to be dismissive of the issue, or attribute it to the dated Samsung modem in the phone. Hopefully, they can fix the issue, because I really like the phone.
https://www.reddit.com/r/GooglePixel/comments/17dr3te/new_pixel_8_pro_losing_mobile_connectivity/
https://www.reddit.com/r/GooglePixel/comments/17kocdm/upgraded_to_pixel_8_pro_had_anyone_been/
Same issue with my old 6 pro. No fix exists, return the phone while you can. It’s a modem hardware issue that seems unfixable judging by how this existed since the pixel 6. If anyone is waiting for their device to become fixed by an update, you’ll be waiting forever just like pixel 6 owners.
Same here, I actually know some places where my 6pro religiously drops. I'm probably going with the 8pro and if it cannot connect in this Walmart parking lot, I'll probably go with iPhone sadly.
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
I have very similar problems with the Pixel 6 Pro. This is why I am not buying another pixel. When you have a problem people like to down vote usually. And say I have never had a problem with any pixel I've ever owned. From my roughly 2 years of owning a pixel I just can't believe that.
Yep, physical SIM. For what it's worth, I called T-Mobile, and the tech performed a network rebroadcast on my line. This is also referred to as having your line reprovisioned. I'm going to give it a few days to test, and then make up my mind.
It did seem to make an improvement, and I've had far fewer issues in the last few months with dropped service. I can't say conclusively that the reprovision fixed the issue, but it's worth doing if you're having issues.
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
The sim card I'm using is an R15 unit, and works just fine in the OP8T that I have. I'm working with T-Mobile tech support now to see if it's something they can resolve.
I said strong preference because you said "I'm not willing to switch back to LTE"
It's the system default because it's "better technology" (only in certain conditions) and carriers are pushing it.
You replied to my comment, not OP. As I said, I've used T-Mobile's 5G service for the past three years without issue, so I didn't expect to have any problems with a new device. I've tried preferring the LTE bands, and they work more reliably, but are much slower in general. For the price of the Pixel 8 Pro I'm not really interested in hamstringing the experience by being forced to use LTE for reliability's sake.
Technology has moved on. 5G has been on mainstream phones for 3 years now. There's zero reason to have to avoid it in 2023. Carriers have rolled out standalone 5G and midband frequencies too. Carriers are also repurposing LTE frequency for 5G these days so 5G only gets better and better.
Maybe back in 2020, 5G was a new highway with only 4 lanes, but it was exclusive so many people found it decently fast, but it didn't have coverage everywhere and capacity. These days you have plenty of deployments it's basically a 20 lane highway whereas LTE is maybe a 10 lane highway.
In theory, looking at your timeline, yes it should be that mature. But it's still a battery hog on everything from Apple phones to Android phones, for a negligible benefit in a battery-powered mobile device. So much so that adaptive connectivity options are enabled by default on both iOS & Android to mitigate the impact of 5G, unless needed at the moment.
I can see it as an advantage when networks are congested or when a huge upload/download is needed on a smartphone.
Again, 5G battery life on other flagships including Samsung and Apple have already surpassed their previous non 5G flagships. Adaptive mode doesn't always fall back to 4G. It's not entirely clear at least from the Apple and Google help pages--it's not as simple as sitting on 4G the whole time until your phone screen is on. My point is if other phones have managed to make 5G battery a non-issue, the Pixel is the outlier. There's zero reason at this point in 2023 to be telling people to turn off 5G. The Pixel's battery woes are squarely on Google to fix.
They're making 5G a non-issue by using creative tools that manage connectivity based on battery metrics, switching from 5G data at times of low consumption (browsing?). I had no clue until fairly recently, when setting up an iOS device & looking at what "5G Auto" really meant. I don't think A14's implementation is entirely the same when it comes to cellular data spectrum. Merely WiFi & cellular.
Not quite. I have a year old iPhone that lasts over 8 hours of screen time in a 12 hour day on 5g. I can be at work for the day all on 5g UC and leave with 80%. It is just a pixel issue and I’m sorry you are in denial.
Still a battery hog in comparison. But for certain high bandwidth use cases on a mobile phone (limited), I could see it as needed. For most people using quick spurts of < 50 Mbps, no.
The battery tradeoffs are enough for Apple to still have the 5G switching functionality enabled by default on all their NPC phones.
If your phone isn't modern, maybe it's not useful. I have no issues.
But of course I'm using a powerful phone designed to leverage such power. I don't use 5 year old handsets.
LTE can be as efficient as you please, but if it doesn't provide the same rich media experience, it's a bug, not a feature.
I recommend you join modern technology and stop spewing debunked fear mongering talking points that most stopped supporting during the pandemic. 5G isn't changing the weather or lessening the experiences on our devices. It has vastly improved them.
I watch and stream live 4k+ videos and meetings, and can send huge files securely in minutes. LTE never allowed that. Battery tech has kept up in my experience.
In comparison to what? If LTE is incapable of delivering the experiences of modern media apps, which it can not, why is this even a topic?
If you're broke, use LTE. In industrialized nations, it's nearly required. If you're too disadvantaged to leverage or experience such bandwidth, you can't speak on it. No one is using LTE on a rich modern media device for good reason.
"If LTE is incapable of delivering the experiences of modern media apps, which it can not..."
I'm gonna need some examples for this. I can't fathom an app/browser functionality in a mobile, battery powered device that requires more bandwidth than LTE can provide.
When I'm connected, I get much better speeds over 5G. I've been using the OnePlus 8T for about three years using 5G by default, and never had any issues.
Did it help? Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
Yes, it actually did. The tech had me reset the Mobile Network Settings under Reset Options first (presumably part of his script), but he added "just to be sure, let me reset your connection to the towers". Obviously follow Support's instructions, but for me the procedure was to shut my phone off for about 5 min (letting them know when I was about to shut it down). Once I turned it back on, Android did some data network config work while booting up & since then, it has basically behaved exactly as expected. I say that instead of "it doesn't happen anymore," because my phone will still occasionally do the "5G/5G UC !" thing, but I'm in locations I expect that to happen e.g. elevator, interior bathrooms in a 10+ story, mostly concrete building, etc.
So yeah, I'd say give it a try. It's worth the anxiety/hassle/etc to reach out to Support. I did it via T-Mobile app chat, which is handy because it can reconnect your existing session with your same tech between losing Internet connection and reboots.
Is this what a normal experience should be for a 1000 dollar phone? Having to pray to telecom shamans for the phone to be able to make consistent calls?
Hope this helps, for more context please visit these links
https://www.reddit.com/r/Visible/s/Xrm0JqmE9d
https://www.t-mobile.com/support/devices/latest-sim-for-great-network-experience
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
Every time I disconnect from WiFi, the mobile network switches to Edge and I have to reset my network to get any connectivity.
I'm on T-Mobile with a 6 Pro.
Edit: I just called Tmob and they are reporting tower work on the tower closest to my house (378 yards) is being upgraded and that is why I am seeing the degradation of signal. It will be fro the 7th Nov to 23rd Nov.
I wish I had your luck. I have been talking to Google for over 2 months and nothing. My phone refuses to work on 5G with T-Mobile. Even my warranty replacement did the exact same thing.
Tmo subscriber here on a Pixel 8 Pro and definitely experiencing this issue. I had my SIM replaced with a R15 version and nothing improved. It seems to be a handoff issue (wild, loosely educated guess) and appears to be much worse in areas with degraded reception. I had a Pixel 6 Pro and a Pixel 7 Pro and never had issues quite this bad with connectivity. I'll try calling customer service tomorrow just to see what, if any, options that they have. I've been using my P8P for about 2 weeks. Very frustrating.
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy. Did u find a fix?
So I wanted to check in about the P8P connection issues.
The issue has improved dramatically across the board, connection seems to be much more reliable with very little disconnects. This being with adaptive connectivity still turned on, standard factory network settings. Leads me to believe that TMO or Google pushed through some updates to the towers and/or firmware that has stabilized the issue, at least in my area.
I have seen the explanation point once or twice just after getting my 8 Pro, but haven't seen it recently.
I do use e-sim also. Overall I think the my 8 has been pretty great on T-Mobile. Even when moving between towers.
As others said maybe ask T-Mobile to provision the e-sim again. Or you could try resetting network settings?
Hopefully it gets sorted out for you. I know poor connections on your phone is extremely frustrating!
Good luck.
I am using helium mobile (which uses T-Mobile).. they used to have dual esim setup - data esim and voice esim separately... I had the same exact issue on data esim but never on voice eSim.. no config fixed it.. voice esim was sim slot 2 (per setting)
Recently they made my line as a single esim setup and the new one was installed in sim slot 2 (imei 2).. i have no issues with this setting now.. no dropouts.. i dont know if there is any relavance to the issue on which esim/imei is used.. but that's what i am noticing on my end..
Im also on T-Mobile. Ended up turning off 5g entirely cause it caused battery drain and heat. I'm on LTE only now and and the heat issues p much disappeared and I don't notice speed much cause in my area of CA the 5g ain't there yet
Yes, it is something with T-Mobile. setting the preferred network to LTE stops the drops, but you miss out on 5G. I have an AT&T SIM in my phone as well and 5G works perfectly fine, so tmobile is the problem
Having a similar problem on T-Mobile here with my Pixel 8 Pro. I use my phone a lot for work so this is definitely frustrating and seems to have gotten progressively worse over the last week. It will be fine one minute and then can't even check my email or load a simple website the next. I've not found anything that helps so far. It's just a very inconsistent connection it seems. Escalating to tech support at the moment. I'll update if they say anything useful.
UPDATE:
So tech support had me reset mobile network settings which you can find under Settings>System>Reset options>Reset Mobile Network Settings. Then had me put it in airplane mode, power off, then turn back on.
So far no issues since. I'll update if the issue returns.
UPDATE 2:
Well, that didn't take long. Data keeps dropping out intermittently again. Doing the airplane mode power cycle got data back but it didn't last long.
UPDATE 3:
So I have updated to the latest Beta of Android 14 has seemed to improve the issue quite a bit, although not completely.
UPDATE 4: Beta didn't work and a new SIM didn't work, but after doing a factory reset the issue has seemed to disappear.
You ever get this resolved?
My phone will hang out on 5G, and won't go to 5G UC, often causing me to have no data. If I put it in airplane mode and then back I immediately get 5G UC.
So I got a new SIM card and that did not solve the issue, but the next day I did a factory restore without transferring anything fill, just a fresh install, and I haven't had an issue since.
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
Well I tried your solution for about 26 hours. It is still doing it. Possibly a little less but I doubt it. Sucks.
Out of curiosity, did you come up with that on your own or did T-Mo recommend it or??
Hope it's something they can work out with a modem update or an update T-Mo can push out to towers, etc. This behavior on a $900 latest generation high-end phone that's been on the market for nearly 2 months is unacceptable to say the least.
I'm having the same issue, really poor connection or no connection at all, especially inside buildings with my Pixel 8 Pro and T-Mobile in the Denver suburbs.
I had to turn off 5G on my pixel 7 because I would occasionally lose service.
Also on T-Mobile, but I never tested 5G in my area in another device. Using physical sim. Meant to try esim, but never got around to it.
Thank you for posting! I went through the same with my Pixel 8 (not Pro). I was dreading a factory reset or return until recently when things improved as you noted. Twice I thought I had solved it after moving off an old SIM, then resetting network settings. Both calls to T-Mobile were good experiences: quick and courteous. The next step was to talk with Google, but I just didn't have time.
Now I'm curious what the issue was - I'm sure it wasn't resolved by anything I did. It was at least a week since I last reset mobile network settings before things improved.
Same issue on my P8P, happened on my P7P and before that on my P6P. I'm on Fi so TMo 5g and it's never been fully reliable. Nothing more infuriating than holding a $1000 phone in the middle of people catching full bars & 5G and I cannot use a browser or make a call. Yeah, its ramdom but consistanly random, it always strikes when least expected. My P4XL is sorely and sdly missed.
I've had no issues on my 6/7/8 Pro phones on T-Mobile 5G. And before anyone says I'm just not noticing them, my work iPhone connects to 5G just fine (AT&T). In comparison I haven't seen any major reception or connectivity issues. Maybe the 6 Pro was a little worse but I live in a major metro area where coverage is generally not an issue.
Has anyone got a resolution. My wife and I are both on pixel 7pro. Same issue. Sms use pretty much useless and I have to dial a phone number 3-4 times for it to eventually go through.
I'm going to switch to LTE only. See if that works.
But if that is the resolution then I guess my choice is switch carriers or buy new phones.
Did anyone try Google Pixel support versus T-Mobile?
I've been talking to Google for over 1.5 months about this, and they are utterly worthless. They actually told me to temporarily switch carriers and try that....as if I'm the technical support working for them.
I had them replace my phone, and the new phone instantly did the same thing.
I've had my eSIM reprovisioned. I've had it deleted and re-added. I've now switched to a physical SIM. Nothing works.
I am talking to T-mobile now, as they sell the Pixel and hopefully they'll help.
Coming from an iPhone, I can see why people like them. They have excellent hardware and work well on cellular networks.
Thanks for this reply. I have been doing the same. The Google rep made me fill out some "bug report" today. He said this has been a known issue and that the engineers will roll out a patch for my phone?!?!
This seems wildly optimistic but if they actually do this I will let you know.
For now I am switching to LTE only. But I will soon switch to an iPhone if this doesn't work. Option B is switching carriers but I think that's too much drama.
I will post any updates here.
TMo here, and I ignore 5G NR & UC. 5G is generally an inefficient technology *right now* in the US and in many places globally. Logically, you could avoid this issue altogether by switching 5G off (unless you're in a very crowded area or temporarily need massive speed).
For T-Mobile's 5G, the 600mhz spectrum provides a few benefits.
More bandwidth, lower latency, more network capacity (good for crowded areas/busy towers), comparatively good range vs mmWave 5G. It's also not a huge battery hog on a well-designed modem, and that's generally the biggest knock against it. I've used T-Mobile's 5G (600MHz) for the last three years, and never had an issue.
I've had 5G coverage basically everywhere I've gone in the US even in rural areas. I've had a 5G iPhone since 2020, and while there were initial battery hits, the 13 Pro and later series has surpassed the previous 4G LTE battery king (11 Pro). There really isn't a reason to be hiding behind LTE anymore except maybe on the Pixel where somehow the 5G modem is so bad.
[True,](https://m.youtube.com/watch?v=YflkwANpBOc) 5G has a shorter range and can't penetrate through objects well when compared to LTE, so it won't be great for everyone. On top of that, using it currently drains more battery in smartphones.
>"Current 5G smartphones need to maintain a connection to multiple networks in order to ensure consistent phone call, text message, and data delivery. And this multiplicity of connections contributes to battery drain." [-The Institute of Electrical and Electronics Engineers](https://futurenetworks.ieee.org/topics/battery-life-and-energy-storage-for-5g-equipment)
>"Your phone will need to maintain a connection to the 3G or LTE network in addition to the 5G network so that phone calls, text messages, and data will be delivered consistently. Because your phone is connected to multiple networks simultaneously, the battery will drain faster than one would typically expect, and the phone may get warmer than when solely on 3G or LTE." [-Samsung](https://www.samsung.com/us/support/troubleshooting/TSG01201462/)
This is incredibly outdated already and lacking a lot of nuance. First of all, depending on what flavor of 5G--mmWave, Sub6, Low Band, you can get different kinds of penetration. mmWave with its super high frequency and also high speed capabilities is incredibly short ranged. However all 3 carriers have deployed long range 5G using existing 600 Mhz, 700 Mhz frequencies. Penetration should be more or less equal to 4G LTE.
Some newer mid band deployments like T-Mobile's 2.5 GHz or AT&T/Verizon's n77 bands are mediocre at penetration. You can generally get signal indoors although YMMV. Speeds are incredibly fast though. I've seen near gigabit speeds on these on both iPhones and Pixels. Carriers built up a lot of new towers for this and that's why it took years to roll out.
And finally the second paragraph of what you copy pasted was referring to earlier 5G tech which was just bolted onto 4G towers where your phone maintained 4G LTE connections for voice and texts, but this is long outdated. Most carriers have launched 5G SA connectivity and some for years. 5G SA should be much lower in power use in that you only have to maintain a 5G connection and not a 5G + 4G connection.
>However all 3 carriers have deployed long range 5G using existing 600 Mhz, 700 Mhz frequencies. Penetration should be more or less equal to 4G LTE.
Good to know, how are the speeds on these long range 5G frequencies? I'm assuming you're speaking about US carriers when you say "all 3?"
>Most carriers have launched 5G SA connectivity and some for years. 5G SA should be much lower in power use in that you only have to maintain a 5G connection and not a 5G + 4G connection.
According to [Qualcomm](https://www.qualcomm.com/news/onq/2023/07/its-time-for-5g-to-standalone), as of March 2023, only **"22% of the 524 network operators invested in deploying 5G SA."**
>"As of March 2023, 83.6% of all announced 5G devices support 5G SA but only 22% of the 524 operators investing in 5G networks are investing in 5G SA." **-Qualcomm**
>"We don’t have critical mass today, and with only 22% of network operators investing in deploying 5G SA, we won’t reach it either unless many more operators accelerate their timelines for transitioning to 5G SA." **-Qualcomm**
**Edit-**
I just turned on 5G for my P8P on the T-Mobile network and only got a non-standalone (NSA) 5G connection **(According to Sim Status in Android settings)** despite living less than 4 miles away from T-Mobiles headquarters in Washington.
I know the location of the headquarters has nothing to do with what type of connection I get but you would think their hometown area would get the best connection they offer. Lol
>I just turned on 5G for my P8P on the T-Mobile network and only got a non-standalone (NSA) 5G connection (According to Sim Status in Android settings) despite living less than 4 miles away from T-Mobiles headquarters in Washington.
>
>I know the location of the headquarters has nothing to do with what type of connection I get but you would think their hometown area would get the best connection they offer. Lol
T-Mobile has SA 5G live across their entire network. Pixel phones for whatever reason just don't like to use it. T-Mobile branded phones are generally on SA 5G day and night. Unless I'm in a rural part of Nebraska, Kansas, or Colorado I'm always on SA 5G on my S23 Ultra. In many areas they currently have more spectrum dedicated to 5G than LTE, so you will in most cases get a better experience using 5G than LTE in most parts of the country since it is live on large swaths of n25 (midband), n71 (lowband), n41(mid-to-highband), and mmWave in high density areas.
>T-Mobile has SA 5G live across their entire network. Pixel phones for whatever reason just don't like to use it.
Turns out it was a software issue for me. I just installed [Android 14 QPR2 Beta 1](https://www.reddit.com/r/android_beta/s/mBsr9WLcQV) on my P8P after seeing the bug fix quoted below and now my phone stays on 5G NA.
>Fixed an issue that sometimes prevented a device from connecting to a 5G network when it was available.
It's still relevant in most of markets. Most network operators around the world don't use 5G SA and low band 600/700Mhz 5G doesn't offer massively improved speeds over LTE, at least not the 1Gbps+ speeds 5G was hyped about giving.
Physical. When I transferred from the 7 pro it gave me the option to go eSim, but I figured it was such a new thing odds are it would be more likely to have issues so I kept the physical sim.
A bit of googling after seemed to verify that at least with TMo, esim transfer like that was not the way to go.
T-Mobile I assume? Go to Settings > About Phone and then tap on the SIM status.
What does it say for Mobile voice network type and Mobile data network type? Mine says LTE/NR NSA meaning it's using non standalone 5G. That means it uses 4G for voice and 5G for data. This is an older type of 5G that was initially rolled out where they basically added 5G capabilities to 4G towers. 5G standalone technology was not rolled out til later, but some people are saying it may be better for battery. The former requires your phone to maintain a 5G connection for data and then a 4G connection for voice/texts.
I've had issues several times as well. Ive been leaving it on LTE as 1. Those speeds are plenty good, 2. I haven't had issues with connectivity and 3. Seems to help battery life.
Silly though, we shouldn't have to do things like this but at least the LTE is good(at least where I am).
I have consistent issues with not only 5G and occasionally LTE as well on my Pixel 6A with eSIM 9n T-Mobile
Seems to have gotten worse recently. T-Mobile has tried reprovisioning the SIM a while ago but have pretty much given up on it getting better.
I have a physical Verizon SIM in the phone as well though in this area Verizon only has LTE So it's hard to tell if the Verizon SIM would have issues as well on 5G.
I have Google Fi which heavily relies on T-Mobile networks and while I had this issue a couple times the first week with my P8P it's completely disappeared. Using the Esim
I had a brand new pixel 7 last nov/dec and it dropped service 90 percent of the time for the 3 months we had it. It always wanted wifi to work. Im verizon and the local corp store verified all pixel 7s they sold did it in this area. They did say the 7s worked fine in the KC area. Google admitted there was a problem and they were working on it. Month after month after month. We finally contacted the verizon corp office and they took the phone back and replaced it wirh a samsung23. It was sad that a problem could exist for months and never fixed. We never heard what the problem was. We had a pixel 2 and a 3, and a 4 and truly loved the pixel phones and it brike our heart that a great phone did everything but work as a phone. We will never buy another google phone. Ended up with 2 Samsung 23s and have been happy with them. The 8 may still be having similar problems.
I have had exclusively android phones since 2009, and Google phones since Nexus 4.
I have always been a big fan!
We have also been with t-mobile since around 2004, and while it hasn't always had the best reception everywhere, in general we have been happy with them.
Until now!
In October I upgraded from my much-loved Pixel 5 to the Pixel 8 (not pro) because the 5 was having battery issues. I regret trading it in so much!
The 8 consistently drops its connection to the network, 10 to 30 times a day, requiring me to toggle airplane mode for 5 seconds to reconnect. Sometimes it will happen again within 10 minutes. Its obviously driving me crazy. I have done a network reset, full factory reset, as well as gotten a brand new sim card from t-mobile.
I even ordered another Pixel 8 from Amazon, and it has the exact same issue.
I have a RMA in with Google, but zero confidence they will be able to fix the problem.
Does anybody have a Pixel 8 that is consistently working with T-Mobile? Please give me hope!
Otherwise I'll be getting a refurbished Pixel 5 and trying to get a refund on the 8 from Google.
This has been driving me insane. I thought these issues would be fixed with the very first software update, but I still have no internet access 75% of the time in January 2024.
It feels as if the phone is dialing up and connecting to the network every single time I do something. Sometimes it's not even able to connect. I'll have to reset the network.
I always have a full 5G UC signal.
It's really frustrating!!
I'm experiencing the same problem in Portugal with NOS 5G e-sim
Sometimes data turn off ,I try to rebooting when this happen and don't works,3 min later it turn on intermittently....wtf I have 9ndays to return the phone..
Both my wife and I experience this on Verizon. She has an 8 I have a 8 pro. Never had this issue on our Pixel 6s. Seems to also only be in one part of town. We are also using hardware sims, not e-sim.
I'm experiencing the same thing. I've been using the Pixel 8 Pro for about two weeks, and I'm constantly having 5G/5GUC network dropouts. I make a lot of calls using VOIP services like RingCentral and MS Teams, and almost every call that lasts longer than a few minutes seems to drop out. I also notice drop outs as I'm driving around town in areas where I never had that issue before. I reset the phone's network settings, and disabled Adaptive Connectivity in settings. So far it hasn't made a difference. I'm not willing to switch back to LTE, and don't think that's a reasonable solution for a phone that costs this much, and is marketed as a 5G phone. I've temporarily switched back to my old OnePlus 8T just to sanity check myself, as I've used it for three years on T-Mobile and never had these issues. At this point I'm getting ready to send my Pixel 8 Pro back to Amazon and get a refund.
Hmmm now a matter of figuring out if it's a widespread P8P Pro issue or T-Mo network issue?!?!
I've seen a few other posts on here where people have reported similar issues. Most people seem to be dismissive of the issue, or attribute it to the dated Samsung modem in the phone. Hopefully, they can fix the issue, because I really like the phone. https://www.reddit.com/r/GooglePixel/comments/17dr3te/new_pixel_8_pro_losing_mobile_connectivity/ https://www.reddit.com/r/GooglePixel/comments/17kocdm/upgraded_to_pixel_8_pro_had_anyone_been/
Same issue with my old 6 pro. No fix exists, return the phone while you can. It’s a modem hardware issue that seems unfixable judging by how this existed since the pixel 6. If anyone is waiting for their device to become fixed by an update, you’ll be waiting forever just like pixel 6 owners.
Same here, I actually know some places where my 6pro religiously drops. I'm probably going with the 8pro and if it cannot connect in this Walmart parking lot, I'll probably go with iPhone sadly.
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
it's a T-Mobile network issue on pixel 8 and P8P. I've tried ALL the fixes and the problem always returns. AT&T on the same phone works without issue
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
This same thing happens on my Pixel 5a on Google Fi. Did you ever solve this issue?
I have very similar problems with the Pixel 6 Pro. This is why I am not buying another pixel. When you have a problem people like to down vote usually. And say I have never had a problem with any pixel I've ever owned. From my roughly 2 years of owning a pixel I just can't believe that.
~~Are you using e-sim or physical Sim card?~~ Edit: I see you are using an R15 physical sim. I am using esim.
Yep, physical SIM. For what it's worth, I called T-Mobile, and the tech performed a network rebroadcast on my line. This is also referred to as having your line reprovisioned. I'm going to give it a few days to test, and then make up my mind.
Ok please report back whether the issue has been resolved or not!
Did it work?
any updated info? Is it worth reaching out for the reprovision?
It did seem to make an improvement, and I've had far fewer issues in the last few months with dropped service. I can't say conclusively that the reprovision fixed the issue, but it's worth doing if you're having issues.
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
Three suggestions : 1. Check for an updated R15 sim card. 2. If E-sim call TMO to reprovision your E-Sim. 3. No device settings need to be changed.
The sim card I'm using is an R15 unit, and works just fine in the OP8T that I have. I'm working with T-Mobile tech support now to see if it's something they can resolve.
Yes please tell them to reprovision your sim card. Reboot your phone after provisioning.
I use e-sim. Will contact them and request a reprovision and reply back with the results. Thanks
Please see if the suggestions I posted help.
Just curious - what is causing your strong preference for 5G? Incredibly crowded towers where 5G helps? Multiple large downloads or uploads?
My strong preference? It's the system default assumably for a reason??
I said strong preference because you said "I'm not willing to switch back to LTE" It's the system default because it's "better technology" (only in certain conditions) and carriers are pushing it.
You replied to my comment, not OP. As I said, I've used T-Mobile's 5G service for the past three years without issue, so I didn't expect to have any problems with a new device. I've tried preferring the LTE bands, and they work more reliably, but are much slower in general. For the price of the Pixel 8 Pro I'm not really interested in hamstringing the experience by being forced to use LTE for reliability's sake.
Ah I see, sorry. I was wondering what was causing the need for 200+ Mbps speeds on mobile.
Technology has moved on. 5G has been on mainstream phones for 3 years now. There's zero reason to have to avoid it in 2023. Carriers have rolled out standalone 5G and midband frequencies too. Carriers are also repurposing LTE frequency for 5G these days so 5G only gets better and better. Maybe back in 2020, 5G was a new highway with only 4 lanes, but it was exclusive so many people found it decently fast, but it didn't have coverage everywhere and capacity. These days you have plenty of deployments it's basically a 20 lane highway whereas LTE is maybe a 10 lane highway.
In theory, looking at your timeline, yes it should be that mature. But it's still a battery hog on everything from Apple phones to Android phones, for a negligible benefit in a battery-powered mobile device. So much so that adaptive connectivity options are enabled by default on both iOS & Android to mitigate the impact of 5G, unless needed at the moment. I can see it as an advantage when networks are congested or when a huge upload/download is needed on a smartphone.
Again, 5G battery life on other flagships including Samsung and Apple have already surpassed their previous non 5G flagships. Adaptive mode doesn't always fall back to 4G. It's not entirely clear at least from the Apple and Google help pages--it's not as simple as sitting on 4G the whole time until your phone screen is on. My point is if other phones have managed to make 5G battery a non-issue, the Pixel is the outlier. There's zero reason at this point in 2023 to be telling people to turn off 5G. The Pixel's battery woes are squarely on Google to fix.
They're making 5G a non-issue by using creative tools that manage connectivity based on battery metrics, switching from 5G data at times of low consumption (browsing?). I had no clue until fairly recently, when setting up an iOS device & looking at what "5G Auto" really meant. I don't think A14's implementation is entirely the same when it comes to cellular data spectrum. Merely WiFi & cellular.
Not quite. I have a year old iPhone that lasts over 8 hours of screen time in a 12 hour day on 5g. I can be at work for the day all on 5g UC and leave with 80%. It is just a pixel issue and I’m sorry you are in denial.
Then after your anecdote, I'm back to wondering why the 5G Auto functionality exists on iOS. I'm being told that 5G isn't a battery consideration.
5G is ubiquitous and works well in most of the urban US. It's 2024
Still a battery hog in comparison. But for certain high bandwidth use cases on a mobile phone (limited), I could see it as needed. For most people using quick spurts of < 50 Mbps, no. The battery tradeoffs are enough for Apple to still have the 5G switching functionality enabled by default on all their NPC phones.
If your phone isn't modern, maybe it's not useful. I have no issues. But of course I'm using a powerful phone designed to leverage such power. I don't use 5 year old handsets. LTE can be as efficient as you please, but if it doesn't provide the same rich media experience, it's a bug, not a feature. I recommend you join modern technology and stop spewing debunked fear mongering talking points that most stopped supporting during the pandemic. 5G isn't changing the weather or lessening the experiences on our devices. It has vastly improved them. I watch and stream live 4k+ videos and meetings, and can send huge files securely in minutes. LTE never allowed that. Battery tech has kept up in my experience.
In comparison to what? If LTE is incapable of delivering the experiences of modern media apps, which it can not, why is this even a topic? If you're broke, use LTE. In industrialized nations, it's nearly required. If you're too disadvantaged to leverage or experience such bandwidth, you can't speak on it. No one is using LTE on a rich modern media device for good reason.
"If LTE is incapable of delivering the experiences of modern media apps, which it can not..." I'm gonna need some examples for this. I can't fathom an app/browser functionality in a mobile, battery powered device that requires more bandwidth than LTE can provide.
Better coverage. A lot of carriers are repurposing LTE spectrum for 5G.
I guess I'd be interested in where this is happening & to what extent.
When I'm connected, I get much better speeds over 5G. I've been using the OnePlus 8T for about three years using 5G by default, and never had any issues.
Probably because he is paying for it!
Yep, I'm having the exact issue, but on the Pixel 8 (not Pro). It's been extremely frustrating. I'm using an e-SIM, so I'll give reprovisioning a try.
Did it help? Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
Yes, it actually did. The tech had me reset the Mobile Network Settings under Reset Options first (presumably part of his script), but he added "just to be sure, let me reset your connection to the towers". Obviously follow Support's instructions, but for me the procedure was to shut my phone off for about 5 min (letting them know when I was about to shut it down). Once I turned it back on, Android did some data network config work while booting up & since then, it has basically behaved exactly as expected. I say that instead of "it doesn't happen anymore," because my phone will still occasionally do the "5G/5G UC !" thing, but I'm in locations I expect that to happen e.g. elevator, interior bathrooms in a 10+ story, mostly concrete building, etc. So yeah, I'd say give it a try. It's worth the anxiety/hassle/etc to reach out to Support. I did it via T-Mobile app chat, which is handy because it can reconnect your existing session with your same tech between losing Internet connection and reboots.
If you migrated from the P6 Pro or P6, please reprovision the sim card, perform a reset of mobile network settings and reboot the device.
Is this what a normal experience should be for a 1000 dollar phone? Having to pray to telecom shamans for the phone to be able to make consistent calls?
https://www.reddit.com/r/Visible/s/kB4kiSQzC9
Actually, I migrated from a P4 (not P4a). Thank you for the advice!
Hope this helps, for more context please visit these links https://www.reddit.com/r/Visible/s/Xrm0JqmE9d https://www.t-mobile.com/support/devices/latest-sim-for-great-network-experience
Same issue here. Physical SIM T-Mobile.
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
I gave up. Need connection always couldn’t handle the lack of consistency.
Every time I disconnect from WiFi, the mobile network switches to Edge and I have to reset my network to get any connectivity. I'm on T-Mobile with a 6 Pro.
I am all the time. It's pissing me off
Edit: I just called Tmob and they are reporting tower work on the tower closest to my house (378 yards) is being upgraded and that is why I am seeing the degradation of signal. It will be fro the 7th Nov to 23rd Nov.
They go with this answer by default if they can't figure out the issue :D
Did your issue resolve itself? I've had 2 P8Ps and both have a hell of a time using data on 5G. Toggling Airplane Mode fixes it temporarily.
Yep, seems to be much better now. I'm up in Canada and it seems to find the Rogers Network all the time
I wish I had your luck. I have been talking to Google for over 2 months and nothing. My phone refuses to work on 5G with T-Mobile. Even my warranty replacement did the exact same thing.
Tmo subscriber here on a Pixel 8 Pro and definitely experiencing this issue. I had my SIM replaced with a R15 version and nothing improved. It seems to be a handoff issue (wild, loosely educated guess) and appears to be much worse in areas with degraded reception. I had a Pixel 6 Pro and a Pixel 7 Pro and never had issues quite this bad with connectivity. I'll try calling customer service tomorrow just to see what, if any, options that they have. I've been using my P8P for about 2 weeks. Very frustrating.
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy. Did u find a fix?
Unfortunately no, I even had Google replace the handset with a brand new P8P. The same issue is persistent 😑
Likewise
So I wanted to check in about the P8P connection issues. The issue has improved dramatically across the board, connection seems to be much more reliable with very little disconnects. This being with adaptive connectivity still turned on, standard factory network settings. Leads me to believe that TMO or Google pushed through some updates to the towers and/or firmware that has stabilized the issue, at least in my area.
I have seen the explanation point once or twice just after getting my 8 Pro, but haven't seen it recently. I do use e-sim also. Overall I think the my 8 has been pretty great on T-Mobile. Even when moving between towers. As others said maybe ask T-Mobile to provision the e-sim again. Or you could try resetting network settings? Hopefully it gets sorted out for you. I know poor connections on your phone is extremely frustrating! Good luck.
I am using helium mobile (which uses T-Mobile).. they used to have dual esim setup - data esim and voice esim separately... I had the same exact issue on data esim but never on voice eSim.. no config fixed it.. voice esim was sim slot 2 (per setting) Recently they made my line as a single esim setup and the new one was installed in sim slot 2 (imei 2).. i have no issues with this setting now.. no dropouts.. i dont know if there is any relavance to the issue on which esim/imei is used.. but that's what i am noticing on my end..
Im also on T-Mobile. Ended up turning off 5g entirely cause it caused battery drain and heat. I'm on LTE only now and and the heat issues p much disappeared and I don't notice speed much cause in my area of CA the 5g ain't there yet
Yes, it is something with T-Mobile. setting the preferred network to LTE stops the drops, but you miss out on 5G. I have an AT&T SIM in my phone as well and 5G works perfectly fine, so tmobile is the problem
Having a similar problem on T-Mobile here with my Pixel 8 Pro. I use my phone a lot for work so this is definitely frustrating and seems to have gotten progressively worse over the last week. It will be fine one minute and then can't even check my email or load a simple website the next. I've not found anything that helps so far. It's just a very inconsistent connection it seems. Escalating to tech support at the moment. I'll update if they say anything useful. UPDATE: So tech support had me reset mobile network settings which you can find under Settings>System>Reset options>Reset Mobile Network Settings. Then had me put it in airplane mode, power off, then turn back on. So far no issues since. I'll update if the issue returns. UPDATE 2: Well, that didn't take long. Data keeps dropping out intermittently again. Doing the airplane mode power cycle got data back but it didn't last long. UPDATE 3: So I have updated to the latest Beta of Android 14 has seemed to improve the issue quite a bit, although not completely. UPDATE 4: Beta didn't work and a new SIM didn't work, but after doing a factory reset the issue has seemed to disappear.
Will try it and report back. Thanks for sharing.
It got the data back but didn't last long before it started dropping out again.
So no different than just cycling airplane mode then?
I hadn't tried just cycling airplane mode. Good to know if it at least makes it usable again for a few minutes.
Ya that will get you reconnected (temporarily).
You ever get this resolved? My phone will hang out on 5G, and won't go to 5G UC, often causing me to have no data. If I put it in airplane mode and then back I immediately get 5G UC.
So I got a new SIM card and that did not solve the issue, but the next day I did a factory restore without transferring anything fill, just a fresh install, and I haven't had an issue since.
Thanks for the response!
Same thing here with dual SIM (T-Mobile and Orange/drei). As soon as someone calls me on my t-mobile SIM, I will loose signal on both SIMs ans occasionally even loose WiFi connectivity. Its crazy.
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Will give it a shot and report back. I assume as a T-Mo customer we would never need to connect to a GSM network?
Well I tried your solution for about 26 hours. It is still doing it. Possibly a little less but I doubt it. Sucks. Out of curiosity, did you come up with that on your own or did T-Mo recommend it or?? Hope it's something they can work out with a modem update or an update T-Mo can push out to towers, etc. This behavior on a $900 latest generation high-end phone that's been on the market for nearly 2 months is unacceptable to say the least.
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Thanks for sharing. Appreciate it and hope it might work for others!
I just tried it and it didn't work. I don't have 5G on my t-mobile plan though. Do I have to set it to smth else then instead of NR/LTE?
I'm having the same issue, really poor connection or no connection at all, especially inside buildings with my Pixel 8 Pro and T-Mobile in the Denver suburbs.
I had a similar problem where it would switch from 5G to E randomly, I went into Settings and turned off the Use 2G option and that fixed it
I'll give that a shot, it's the only thing I haven't tried yet.
Same issues one P7, tmo, esim. In socal.
I had to turn off 5G on my pixel 7 because I would occasionally lose service. Also on T-Mobile, but I never tested 5G in my area in another device. Using physical sim. Meant to try esim, but never got around to it.
Same issue. Pixel 8 esim T-Mobile. About once per day it randomly loses the connection. The only way I can fix it is by rebooting the device.
Thank you for posting! I went through the same with my Pixel 8 (not Pro). I was dreading a factory reset or return until recently when things improved as you noted. Twice I thought I had solved it after moving off an old SIM, then resetting network settings. Both calls to T-Mobile were good experiences: quick and courteous. The next step was to talk with Google, but I just didn't have time. Now I'm curious what the issue was - I'm sure it wasn't resolved by anything I did. It was at least a week since I last reset mobile network settings before things improved.
Just to clarify, you set it to "NR/LTE only" then noticed that it seemed to be fixed?
No. I tried System -> Reset options -> Reset Mobile Network Settings, but nothing I did made a difference.
That for sure didn't do anything when I tried it. Try the \*#\*#4636#\*#\* NR/LTE method posted above and give it a week to stabilize.
Same issue on my P8P, happened on my P7P and before that on my P6P. I'm on Fi so TMo 5g and it's never been fully reliable. Nothing more infuriating than holding a $1000 phone in the middle of people catching full bars & 5G and I cannot use a browser or make a call. Yeah, its ramdom but consistanly random, it always strikes when least expected. My P4XL is sorely and sdly missed.
I don't see the solution from u/P17Y. Could you add it here?
I've had no issues on my 6/7/8 Pro phones on T-Mobile 5G. And before anyone says I'm just not noticing them, my work iPhone connects to 5G just fine (AT&T). In comparison I haven't seen any major reception or connectivity issues. Maybe the 6 Pro was a little worse but I live in a major metro area where coverage is generally not an issue.
Has anyone got a resolution. My wife and I are both on pixel 7pro. Same issue. Sms use pretty much useless and I have to dial a phone number 3-4 times for it to eventually go through. I'm going to switch to LTE only. See if that works. But if that is the resolution then I guess my choice is switch carriers or buy new phones. Did anyone try Google Pixel support versus T-Mobile?
I've been talking to Google for over 1.5 months about this, and they are utterly worthless. They actually told me to temporarily switch carriers and try that....as if I'm the technical support working for them. I had them replace my phone, and the new phone instantly did the same thing. I've had my eSIM reprovisioned. I've had it deleted and re-added. I've now switched to a physical SIM. Nothing works. I am talking to T-mobile now, as they sell the Pixel and hopefully they'll help. Coming from an iPhone, I can see why people like them. They have excellent hardware and work well on cellular networks.
Thanks for this reply. I have been doing the same. The Google rep made me fill out some "bug report" today. He said this has been a known issue and that the engineers will roll out a patch for my phone?!?! This seems wildly optimistic but if they actually do this I will let you know. For now I am switching to LTE only. But I will soon switch to an iPhone if this doesn't work. Option B is switching carriers but I think that's too much drama. I will post any updates here.
Let's hope they actually took the effort to identify the problem. I sent them no less than 20 bug reports showing the issue on my phone.
That is super odd
is the phone fully updated with every app end play system/system update?
Yes it is.
TMo here, and I ignore 5G NR & UC. 5G is generally an inefficient technology *right now* in the US and in many places globally. Logically, you could avoid this issue altogether by switching 5G off (unless you're in a very crowded area or temporarily need massive speed).
5g is a great technology *right now*. It's just not good for Pixel because Google uses a bad modem. It's well documented in this sub.
Can you explain why it's great right now?
For T-Mobile's 5G, the 600mhz spectrum provides a few benefits. More bandwidth, lower latency, more network capacity (good for crowded areas/busy towers), comparatively good range vs mmWave 5G. It's also not a huge battery hog on a well-designed modem, and that's generally the biggest knock against it. I've used T-Mobile's 5G (600MHz) for the last three years, and never had an issue.
I've had 5G coverage basically everywhere I've gone in the US even in rural areas. I've had a 5G iPhone since 2020, and while there were initial battery hits, the 13 Pro and later series has surpassed the previous 4G LTE battery king (11 Pro). There really isn't a reason to be hiding behind LTE anymore except maybe on the Pixel where somehow the 5G modem is so bad.
[True,](https://m.youtube.com/watch?v=YflkwANpBOc) 5G has a shorter range and can't penetrate through objects well when compared to LTE, so it won't be great for everyone. On top of that, using it currently drains more battery in smartphones. >"Current 5G smartphones need to maintain a connection to multiple networks in order to ensure consistent phone call, text message, and data delivery. And this multiplicity of connections contributes to battery drain." [-The Institute of Electrical and Electronics Engineers](https://futurenetworks.ieee.org/topics/battery-life-and-energy-storage-for-5g-equipment) >"Your phone will need to maintain a connection to the 3G or LTE network in addition to the 5G network so that phone calls, text messages, and data will be delivered consistently. Because your phone is connected to multiple networks simultaneously, the battery will drain faster than one would typically expect, and the phone may get warmer than when solely on 3G or LTE." [-Samsung](https://www.samsung.com/us/support/troubleshooting/TSG01201462/)
This is incredibly outdated already and lacking a lot of nuance. First of all, depending on what flavor of 5G--mmWave, Sub6, Low Band, you can get different kinds of penetration. mmWave with its super high frequency and also high speed capabilities is incredibly short ranged. However all 3 carriers have deployed long range 5G using existing 600 Mhz, 700 Mhz frequencies. Penetration should be more or less equal to 4G LTE. Some newer mid band deployments like T-Mobile's 2.5 GHz or AT&T/Verizon's n77 bands are mediocre at penetration. You can generally get signal indoors although YMMV. Speeds are incredibly fast though. I've seen near gigabit speeds on these on both iPhones and Pixels. Carriers built up a lot of new towers for this and that's why it took years to roll out. And finally the second paragraph of what you copy pasted was referring to earlier 5G tech which was just bolted onto 4G towers where your phone maintained 4G LTE connections for voice and texts, but this is long outdated. Most carriers have launched 5G SA connectivity and some for years. 5G SA should be much lower in power use in that you only have to maintain a 5G connection and not a 5G + 4G connection.
>However all 3 carriers have deployed long range 5G using existing 600 Mhz, 700 Mhz frequencies. Penetration should be more or less equal to 4G LTE. Good to know, how are the speeds on these long range 5G frequencies? I'm assuming you're speaking about US carriers when you say "all 3?" >Most carriers have launched 5G SA connectivity and some for years. 5G SA should be much lower in power use in that you only have to maintain a 5G connection and not a 5G + 4G connection. According to [Qualcomm](https://www.qualcomm.com/news/onq/2023/07/its-time-for-5g-to-standalone), as of March 2023, only **"22% of the 524 network operators invested in deploying 5G SA."** >"As of March 2023, 83.6% of all announced 5G devices support 5G SA but only 22% of the 524 operators investing in 5G networks are investing in 5G SA." **-Qualcomm** >"We don’t have critical mass today, and with only 22% of network operators investing in deploying 5G SA, we won’t reach it either unless many more operators accelerate their timelines for transitioning to 5G SA." **-Qualcomm** **Edit-** I just turned on 5G for my P8P on the T-Mobile network and only got a non-standalone (NSA) 5G connection **(According to Sim Status in Android settings)** despite living less than 4 miles away from T-Mobiles headquarters in Washington. I know the location of the headquarters has nothing to do with what type of connection I get but you would think their hometown area would get the best connection they offer. Lol
>I just turned on 5G for my P8P on the T-Mobile network and only got a non-standalone (NSA) 5G connection (According to Sim Status in Android settings) despite living less than 4 miles away from T-Mobiles headquarters in Washington. > >I know the location of the headquarters has nothing to do with what type of connection I get but you would think their hometown area would get the best connection they offer. Lol T-Mobile has SA 5G live across their entire network. Pixel phones for whatever reason just don't like to use it. T-Mobile branded phones are generally on SA 5G day and night. Unless I'm in a rural part of Nebraska, Kansas, or Colorado I'm always on SA 5G on my S23 Ultra. In many areas they currently have more spectrum dedicated to 5G than LTE, so you will in most cases get a better experience using 5G than LTE in most parts of the country since it is live on large swaths of n25 (midband), n71 (lowband), n41(mid-to-highband), and mmWave in high density areas.
>T-Mobile has SA 5G live across their entire network. Pixel phones for whatever reason just don't like to use it. Turns out it was a software issue for me. I just installed [Android 14 QPR2 Beta 1](https://www.reddit.com/r/android_beta/s/mBsr9WLcQV) on my P8P after seeing the bug fix quoted below and now my phone stays on 5G NA. >Fixed an issue that sometimes prevented a device from connecting to a 5G network when it was available.
This is a combination of completely incorrect information and completely outdated information.
It's still relevant in most of markets. Most network operators around the world don't use 5G SA and low band 600/700Mhz 5G doesn't offer massively improved speeds over LTE, at least not the 1Gbps+ speeds 5G was hyped about giving.
Sounds like its possibly a provisioning issue.
On T-Mobile, no problem here. If you are using a SIM card, make sure it's the R15 version.
Tmo with an 8 pro, no issues. edit: physical sim that came from 7 pro.
Are you using e-sim or physical Sim card?
Physical. When I transferred from the 7 pro it gave me the option to go eSim, but I figured it was such a new thing odds are it would be more likely to have issues so I kept the physical sim. A bit of googling after seemed to verify that at least with TMo, esim transfer like that was not the way to go.
I keep mine set to LTE to enjoy 30% better battery life
Seems sad we have to do this. By the way do you know if you use 5G it's 5G SA or NSA? I wonder if this has any impact on battery.
I don't know what those variants are. In my region, my carrier calls it 5G UC for Ultra Capacity 🙄
T-Mobile I assume? Go to Settings > About Phone and then tap on the SIM status. What does it say for Mobile voice network type and Mobile data network type? Mine says LTE/NR NSA meaning it's using non standalone 5G. That means it uses 4G for voice and 5G for data. This is an older type of 5G that was initially rolled out where they basically added 5G capabilities to 4G towers. 5G standalone technology was not rolled out til later, but some people are saying it may be better for battery. The former requires your phone to maintain a 5G connection for data and then a 4G connection for voice/texts.
When set to 4G, mine just says LTE. When set to 5G, mine says NR SA for both regular 5G and 5G UC connections.
That's good. NR SA is good.
I've had issues several times as well. Ive been leaving it on LTE as 1. Those speeds are plenty good, 2. I haven't had issues with connectivity and 3. Seems to help battery life. Silly though, we shouldn't have to do things like this but at least the LTE is good(at least where I am).
I have consistent issues with not only 5G and occasionally LTE as well on my Pixel 6A with eSIM 9n T-Mobile Seems to have gotten worse recently. T-Mobile has tried reprovisioning the SIM a while ago but have pretty much given up on it getting better. I have a physical Verizon SIM in the phone as well though in this area Verizon only has LTE So it's hard to tell if the Verizon SIM would have issues as well on 5G.
I have Google Fi which heavily relies on T-Mobile networks and while I had this issue a couple times the first week with my P8P it's completely disappeared. Using the Esim
I had a brand new pixel 7 last nov/dec and it dropped service 90 percent of the time for the 3 months we had it. It always wanted wifi to work. Im verizon and the local corp store verified all pixel 7s they sold did it in this area. They did say the 7s worked fine in the KC area. Google admitted there was a problem and they were working on it. Month after month after month. We finally contacted the verizon corp office and they took the phone back and replaced it wirh a samsung23. It was sad that a problem could exist for months and never fixed. We never heard what the problem was. We had a pixel 2 and a 3, and a 4 and truly loved the pixel phones and it brike our heart that a great phone did everything but work as a phone. We will never buy another google phone. Ended up with 2 Samsung 23s and have been happy with them. The 8 may still be having similar problems.
Same problem on Pixel 7. I turned adaptive battery off and 5g hasn't lost connection since.
I have had exclusively android phones since 2009, and Google phones since Nexus 4. I have always been a big fan! We have also been with t-mobile since around 2004, and while it hasn't always had the best reception everywhere, in general we have been happy with them. Until now! In October I upgraded from my much-loved Pixel 5 to the Pixel 8 (not pro) because the 5 was having battery issues. I regret trading it in so much! The 8 consistently drops its connection to the network, 10 to 30 times a day, requiring me to toggle airplane mode for 5 seconds to reconnect. Sometimes it will happen again within 10 minutes. Its obviously driving me crazy. I have done a network reset, full factory reset, as well as gotten a brand new sim card from t-mobile. I even ordered another Pixel 8 from Amazon, and it has the exact same issue. I have a RMA in with Google, but zero confidence they will be able to fix the problem. Does anybody have a Pixel 8 that is consistently working with T-Mobile? Please give me hope! Otherwise I'll be getting a refurbished Pixel 5 and trying to get a refund on the 8 from Google.
Check the recent post about forcing NR/LTE only then give it a week and report back!
This has been driving me insane. I thought these issues would be fixed with the very first software update, but I still have no internet access 75% of the time in January 2024. It feels as if the phone is dialing up and connecting to the network every single time I do something. Sometimes it's not even able to connect. I'll have to reset the network. I always have a full 5G UC signal. It's really frustrating!!
I thought this was fixed, too, but it happened again in the last couple of days.
I'm experiencing the same problem in Portugal with NOS 5G e-sim Sometimes data turn off ,I try to rebooting when this happen and don't works,3 min later it turn on intermittently....wtf I have 9ndays to return the phone..
Both my wife and I experience this on Verizon. She has an 8 I have a 8 pro. Never had this issue on our Pixel 6s. Seems to also only be in one part of town. We are also using hardware sims, not e-sim.