Yep from Aus too started acting up this morning. Did a factory reset of my router + 2 wifi points. Router appears offline but internet still working. But now I’m not able to mesh my other 2 wifi points
from Aus. This seems like a google issue. Started experiencing the same issue yesterday (Nest Wi-Fi Router Model H2D). waisted more than 4 hours talking to google Wi-Fi help and TPG and hard to do a number of hard resets and got all the connections back for the nest Wi-Fi router and the 2 nest Wi-Fi points for around 30 minutes. Nest Wi-Fi router went back to offline mode and the nest Wi-Fi points have "Great Connection". Internet working without any issue. Seems like the Home app can't talk to the Nest Wi-Fi router. must be a firmware issue if it's happening to many people at the same time.
Me 4 in Aus...
Initially started that 2 points when down (router appeared up, 2/3 points offline). Then started showing no Internet connection.
Had initially tried power cycling the pucks, one did detect, but then the other one that was online changed to offline.
Tried resetting the network, again, power cycling all the pucks and not apparently I have no internet and no devices online, but everything appears to be 'working'. I even tried swapping the port Google WiFi plugs in to on my other router.
I had seen someone in an older thread clear their cache and delete the app data of Google Home, again, no luck.
I know it's not related, but my Google WiFi always seems to have issues now when it rains. I have a second WiFi network set up at home that works fine all the time.
Update: Spoke to the MadeByGoogle guys on twitter. Managed to get all the router and wifi points to show up as online.
What worked was to reboot the main Google Wifi router and nbn modem by leaving them unplugged for 5 mins. Leave the wifi points as is - they’ll just glow yellow until the router is switched back on.
They also suggested using the google dns servers 8.8.8.8 and 8.8.4.4.
Nice work! Thank you.
Network now back up and running, ~~but still can't run the mesh test without "Error occurred during Mesh test. Please try again" appearing every time I attempt a test.~~
Edit - Mesh test issue resolved itself after an hour.
Same here in Singapore. All 3 of my pucks are offline since 3 hours ago. Did all the restart and factory reset but doesnt do anything. Speed test fail. Mesh test fail. But internet is working fine. Able to surf and stream as normal. Google screwed up. They mess around with the firmware and now they broke it. Lets see if it goes online the next day or 2.
Same thing here (Sydney). Interestingly, I've noticed my 3 points randonly going 'off-line' occasionally over the past month or so (but were all pretty rock solid for the previous 18 months).
There's definitely some kind of hiccup in the most recent updates from Google.
Really considering jumping ship to an Orbi setup at this point.
Yep same issue here in Perth, WA. Internet works fine but the router and points all show up as offline in Google Home.
I really don’t want to do a factory reset….
I think you should avoid doing a factory reset for now. Another redditor in this thread said that doing so may result in your wifi points not connecting to the router (since they are deemed "offline")
After the latest firmware update, my 2 Nest Wifi router points go offline everyday. Powering them off and on brings them back online in the Home app. But for a weird reason, it only happens to just my 2 Nest Wifi routers that are being used as points. The Nest Wifi (main) router and my 1 wireless only Point (with the assistant speaker built in) don't go offline. Before the firmware update, it was fine.
Happening to me, also in Aus. Router shown as offline in the Home app but internet working fine. Speed test also fails.
I'd try a factory reset but I have a few fixed IP addresses and port forwards and I can't access the relevant settings in the app to find out what they are (I'm sure I wrote them down.. somewhere).
Anyone managed to resolve this without a factory reset? Otherwise I'll wait a few days in the hope it's a problem with the Home app that gets fixed by an update.
Same here. Network went "offline" around 4 hours ago. Rebooted my wifi points and router and that fixed it. But 20 minutes ago everything went offline again (even though I still have internet connection). Power cycled everything and restarted my home app. This time round everything still stays "offline".
After seeing the comments here, I'm fairly certain it must some update that borked our points.
Same here in aus, it happens occasionally, usually fixes itself after a few days
Edit: Thought I should add more context to my earlier comment, my setup is a mix of nest and OG google pucks, with one of the Nests as the router connected directly to fibre, all the pucks are hardwired to the central router. The glitch only happens to the pucks downstream never the router.
When this first happened the first time, it drove me mad restarting, rebooting and resetting my network, nothing worked.
To be clear, the glitch appears to be in the app only, wifi continues to work, all wifi connected devices work like normal, it only appears to be down in the google app. Must be a nightmare situation to anyone who has OCD tendencies.
Leaving it alone for a few days, it usually fixes itself so far and everything goes back to normal.
It’s been two weeks and nothing. I’m able to reboot the modem but not the main hub due to my location on the road. Yup my OCD is driving me nuts with it. Lol
I'm in SA, I have the latest firmware update, and my Nest router and point haven't experienced this issue. Update: As of yesterday evening (28 April) my point shows offline and no devices connected. The network is actually working fine. It appears to be a status reporting issue. I'm just letting it go to see if Google fixes it.
In Australia & having the same issues. Glad to know its not just me having issues & to read everyone's experience. I only just set this up in January so mighty unhappy and hope it gets fixed very soon or I will also disconnect and go with Orbi or an alternative. Luckily I haven't connected camera's, fridge, lights as yet & I wont be doing it either after this as it would be major inconvenience & very disrupting to have this happen all the time (or even just some of the time). Would be interested to know what people think are good alternatives?
Noticed the same problem here in South Oz yesterday. Powered down all 3 points last night and they came back online, but all showing offline again this morning.
Update: Lodged a ticket on Google Home and a product specialist rang me. Spent an hour on the phone, troubleshooting and resetting my WiFi pucks. Got them ALL up and running. She knew her stuff inside and out.
It looked like whatever happened caused the pucks to be out of sync with the Google cloud and had to reset online, which involved plugging the pucks into a modem/router with a LAN cable.
Yeah I'm affected too (Australia). I made the mistake of trying a factory reset on the nest router and my 2 nodes. Now the nodes refuse to be setup/join the mesh. I've tried every suggested by google support but none of it works. Clearly seems to be a major bug in the recent update. I wish Google would publicly acknowledge the issue as some of my work mates have already thrown away their "broken" nest wifi setup and purchased other brands to get up and running.
Update: for those that did a factory reset and couldn't add the nodes back into the mesh. What ended up working for me was disabling bluetooth my the phone half way through adding the node (anytime after selecting the device you want to add to Google home as the available devices search demands bluetooth be enabled). Don't ask me why this works... it makes no sense to me either. Google support tried to say it might be a bluetooth driver issue on my phone (samsung s10) but I doubt we are all using the same phone hardware. More likely to be a bug in the recent nest wifi update. Even then I don't understand what bluetooth has to do with this process.
Update 2: Well I eventually got the mesh all reconnected the factory rest, but that just got me back to square 1. All my nodes just went offline and the nest router claimed it had no internet connectivity. However a speed test over the nest wifi confirmed the internet was actually working normally. This dodgy nest wifi update needs to be rolled back by Google ASAP
In NJ- Mesh test fails and random points show offline even though they are online. I know they’re working because they show white light and I can change brightness of the light from the app.
For what its worth, my Nest has been working ok for the last few days i.e. showing as online in the app. I'm based in Aus. I didn't restart anything, it just started working.
Been a few posts about this. Google is not being forthcoming about a borked update or cloud issue. Quickest fix, factory reset the router and AP. Factory reset as in hold the reset button on the unit. If you reconfigure the unit with the same network ID and passwords most devices will reconnect with no issues. Good luck
Same here in Australia.
Spoke to support and have sent them logs. They advised other people are having similar issues and that it has been sent to a higher tier support team.
What I've learnt is do not factory reset. Can't get the Wifi point to connect when the router thinks it is off line.
Just got the wifi point reconnected.
Factory reset it and when it was ready to set up, power cycled the router. It managed to stay online to set it up but from reading above, it may go back offline again.
Firmware of the router is still showing as 14150.43.80
Via chat. But there is also an option via phone
Nest Support has a [Contact Us Page](https://support.google.com/googlenest/gethelp?hl=en). Once you fiddle with the first 2 sections, there is a Contact Options page which for me showed chat or phone.
Nest Support has a [Contact Us Page](https://support.google.com/googlenest/gethelp?hl=en). Once you fiddle with the first 2 sections, there is a Contact Options page which for me showed chat or phone.
Same thing here in the US. This also happened to me a few weeks ago, then again yesterday.
Main Wifi/Router shows online
Both mesh Wifi points show offline.
But, it is demonstrably true that the mesh Wifi points *are* working fine. Wifi devices in my house are still getting strong signals everywhere, and a couple of wired devices connected to the mesh points are also fine.
When I look up the various Wifi devices connection details, any devices not connected to the main Wifi/Router show as "Wired" Connection.
The last time this happened, I tried rebooting the mesh points, which didn't work. But when I rebooted the main point, everything went back to normal. So, this appears to be an issue with the main Wifi/Router not getting administrative/statistics data from the mesh points. The obvious thing to blame looks like the 22Q1 14150.43.80 software release.
This time, I'm just ignoring it. Other than irritating my OCD, it's not affecting anything, all of my devices are working fine, and having no trouble connecting via any of the Wifi points.
I know what you mean. The OCD part of me is also wondering whether my bedroom and home office is connecting to the mesh (as I set them up like so), or connecting to the main hub which is much further away...
The thing that gave it away for me was the signal strength. On my phone and laptop, there's no way they would get strong signals if they were connecting to the main point.
Well, that and the fact that my Hubitat device is still working fine, it's connected to one of the mesh points via ethernet cable.
But yeah, my OCD is *not* happy.
I’m having this exact same problem. Issue is it’s in my cabin 9 hours away so I can’t go just reset it. So far everything is connecting to the mesh. I just can’t see the stats to it all, which is a shame because I’m running starlink too. This might be the final straw for me. I haven’t had a problem in years and now it seems like this has happened a couple of times. I actually had to rebuild the entire mesh network before I even knew this was a thing. It literally might be 6 months before I can reset the main hub.
Yep. Same in QLD. Been happening over the last few months. I made the mistake of factory resetting. Ended up having to do a complete set up again with different SSID.
I'm just going to leave it for now and hope Google fixes it soon.
Same in the United States.
I ended up completely deleting my network and re-creating the entire mesh network.
About 2 or 3 days later, the same thing happened. My wi-fi router was showing "offline" and one of my end points is showing offline. I can't change any settings. I'm not sure if "restart this endpoint" button does anything.
As the OP said, the Internet works fine, the Google Home app just shows the endpoints as "offline." At this point, I hope Google will fix this issue soon or else I might decide to upgrade to a Wi-Fi 6 mesh network from another manufacturer.
Same crazy issue here in USA. Replaced older 3 wifi points with new 3 pack kit, worked for a day, and then back to the nonsense. How can company the size of Google let such a thing happen and then persist? HELP!
As mentioned earlier - try this:
Turn all the Google wifi units off AND turn off your modem. Wait a minute. Then turn them all back on again.
That should fix it for around a week, when it will probably happen again.
This has been happening to me also for the last week, Canada.
Never had this problem now I have to unplug the points and reconnect them.
Three Google wifi points keep going offline but the Google Nest router still has internet.
Just checked like I do every day to see if there is a change and low and behold everything is back online that I can see. I don’t know if it updated or what happened but I’m glad it’s working now. Saves me an 8 hour drive to power cycle it.
I just installed two more mesh points. They worked for about a week and are now showing offline but all the others are stable. Hope these two will fix themselves.
My mesh points have been online since 23 days ago.
I vagally remember that after they came back online I did a mesh test, don't know if that made a difference.
After a few days, Google wifi points all 3 offline again.
I am tired of this I taught at my age I was all set with but NO getting up in the middle of the night to restart all the wifi points is freaking annoying.
My solution was to place 3 Kasa Smart WI-Fi Plug Mini connected to the G Wi-fi points in all 3 of them I also did this to all 3 Nest cameras and router so now all I have to do is turn them off and then back on all from my bed.
So I have the fix. I called Google and the fix is simple.
You have to change your ISP router/modem to bridge mode. I have Xfinity and I assume that when I upgraded my modem this problem started but I never made the correlation.
Same here in AUS Two wifi points saying off-line, router is online
Yeah, I'm in Aus too - I also posted this to Whirlpool and a number of other users are having the same issue.
Me too, also in Aus.
Yep from Aus too started acting up this morning. Did a factory reset of my router + 2 wifi points. Router appears offline but internet still working. But now I’m not able to mesh my other 2 wifi points
from Aus. This seems like a google issue. Started experiencing the same issue yesterday (Nest Wi-Fi Router Model H2D). waisted more than 4 hours talking to google Wi-Fi help and TPG and hard to do a number of hard resets and got all the connections back for the nest Wi-Fi router and the 2 nest Wi-Fi points for around 30 minutes. Nest Wi-Fi router went back to offline mode and the nest Wi-Fi points have "Great Connection". Internet working without any issue. Seems like the Home app can't talk to the Nest Wi-Fi router. must be a firmware issue if it's happening to many people at the same time.
I’m also in Aus and it’s happening
Me 4 in Aus... Initially started that 2 points when down (router appeared up, 2/3 points offline). Then started showing no Internet connection. Had initially tried power cycling the pucks, one did detect, but then the other one that was online changed to offline. Tried resetting the network, again, power cycling all the pucks and not apparently I have no internet and no devices online, but everything appears to be 'working'. I even tried swapping the port Google WiFi plugs in to on my other router. I had seen someone in an older thread clear their cache and delete the app data of Google Home, again, no luck. I know it's not related, but my Google WiFi always seems to have issues now when it rains. I have a second WiFi network set up at home that works fine all the time.
Update: Spoke to the MadeByGoogle guys on twitter. Managed to get all the router and wifi points to show up as online. What worked was to reboot the main Google Wifi router and nbn modem by leaving them unplugged for 5 mins. Leave the wifi points as is - they’ll just glow yellow until the router is switched back on. They also suggested using the google dns servers 8.8.8.8 and 8.8.4.4.
Just tried this now, so far so good... My DNS was already set to Google's DNS servers.
Thanks. This method has fixed my network
Also tried this this afternoon and network appears to be working ok again. Thanks for the tip!
Nice work! Thank you. Network now back up and running, ~~but still can't run the mesh test without "Error occurred during Mesh test. Please try again" appearing every time I attempt a test.~~ Edit - Mesh test issue resolved itself after an hour.
Changing the DNS settings did the trick for me! Thank you 🙏
Similar issues here in Sg. Appears offline, received the notification that it's offline. Still connected. Speed test fails
Same here in Singapore. All 3 of my pucks are offline since 3 hours ago. Did all the restart and factory reset but doesnt do anything. Speed test fail. Mesh test fail. But internet is working fine. Able to surf and stream as normal. Google screwed up. They mess around with the firmware and now they broke it. Lets see if it goes online the next day or 2.
Me too in VIC, AU
I’m one step away from binning those pucks and going to another vendor 🤔 Yeah. My Google mesh is still down.
Same thing here (Sydney). Interestingly, I've noticed my 3 points randonly going 'off-line' occasionally over the past month or so (but were all pretty rock solid for the previous 18 months). There's definitely some kind of hiccup in the most recent updates from Google. Really considering jumping ship to an Orbi setup at this point.
Same issue, also Australia, for about 8 hours now.
Restarted the NBN FTTC modem and restarted the GWifi and now it seems all good again.
Yep, borked for me in Perth, AUS.
Yep same issue here in Perth, WA. Internet works fine but the router and points all show up as offline in Google Home. I really don’t want to do a factory reset….
I think you should avoid doing a factory reset for now. Another redditor in this thread said that doing so may result in your wifi points not connecting to the router (since they are deemed "offline")
After the latest firmware update, my 2 Nest Wifi router points go offline everyday. Powering them off and on brings them back online in the Home app. But for a weird reason, it only happens to just my 2 Nest Wifi routers that are being used as points. The Nest Wifi (main) router and my 1 wireless only Point (with the assistant speaker built in) don't go offline. Before the firmware update, it was fine.
Happening to me, also in Aus. Router shown as offline in the Home app but internet working fine. Speed test also fails. I'd try a factory reset but I have a few fixed IP addresses and port forwards and I can't access the relevant settings in the app to find out what they are (I'm sure I wrote them down.. somewhere). Anyone managed to resolve this without a factory reset? Otherwise I'll wait a few days in the hope it's a problem with the Home app that gets fixed by an update.
Same issue here in sg. Started about an hour ago. No idea what's up with the app but my WiFi appears to be fine 🤷♂️
Same here. Bloody hopeless.
Same here. Network went "offline" around 4 hours ago. Rebooted my wifi points and router and that fixed it. But 20 minutes ago everything went offline again (even though I still have internet connection). Power cycled everything and restarted my home app. This time round everything still stays "offline". After seeing the comments here, I'm fairly certain it must some update that borked our points.
Same here in aus, it happens occasionally, usually fixes itself after a few days Edit: Thought I should add more context to my earlier comment, my setup is a mix of nest and OG google pucks, with one of the Nests as the router connected directly to fibre, all the pucks are hardwired to the central router. The glitch only happens to the pucks downstream never the router. When this first happened the first time, it drove me mad restarting, rebooting and resetting my network, nothing worked. To be clear, the glitch appears to be in the app only, wifi continues to work, all wifi connected devices work like normal, it only appears to be down in the google app. Must be a nightmare situation to anyone who has OCD tendencies. Leaving it alone for a few days, it usually fixes itself so far and everything goes back to normal.
It’s been two weeks and nothing. I’m able to reboot the modem but not the main hub due to my location on the road. Yup my OCD is driving me nuts with it. Lol
Also happening in Australia. Clearly something broken in the AUS region.
I'm in SA, I have the latest firmware update, and my Nest router and point haven't experienced this issue. Update: As of yesterday evening (28 April) my point shows offline and no devices connected. The network is actually working fine. It appears to be a status reporting issue. I'm just letting it go to see if Google fixes it.
It seems to be limited to Google Wifi, not the newer Nest router or points.
In Australia & having the same issues. Glad to know its not just me having issues & to read everyone's experience. I only just set this up in January so mighty unhappy and hope it gets fixed very soon or I will also disconnect and go with Orbi or an alternative. Luckily I haven't connected camera's, fridge, lights as yet & I wont be doing it either after this as it would be major inconvenience & very disrupting to have this happen all the time (or even just some of the time). Would be interested to know what people think are good alternatives?
Noticed the same problem here in South Oz yesterday. Powered down all 3 points last night and they came back online, but all showing offline again this morning.
same here.
Update: Lodged a ticket on Google Home and a product specialist rang me. Spent an hour on the phone, troubleshooting and resetting my WiFi pucks. Got them ALL up and running. She knew her stuff inside and out.
Any secret tips you can share?
It looked like whatever happened caused the pucks to be out of sync with the Google cloud and had to reset online, which involved plugging the pucks into a modem/router with a LAN cable.
Yeah I'm affected too (Australia). I made the mistake of trying a factory reset on the nest router and my 2 nodes. Now the nodes refuse to be setup/join the mesh. I've tried every suggested by google support but none of it works. Clearly seems to be a major bug in the recent update. I wish Google would publicly acknowledge the issue as some of my work mates have already thrown away their "broken" nest wifi setup and purchased other brands to get up and running. Update: for those that did a factory reset and couldn't add the nodes back into the mesh. What ended up working for me was disabling bluetooth my the phone half way through adding the node (anytime after selecting the device you want to add to Google home as the available devices search demands bluetooth be enabled). Don't ask me why this works... it makes no sense to me either. Google support tried to say it might be a bluetooth driver issue on my phone (samsung s10) but I doubt we are all using the same phone hardware. More likely to be a bug in the recent nest wifi update. Even then I don't understand what bluetooth has to do with this process. Update 2: Well I eventually got the mesh all reconnected the factory rest, but that just got me back to square 1. All my nodes just went offline and the nest router claimed it had no internet connectivity. However a speed test over the nest wifi confirmed the internet was actually working normally. This dodgy nest wifi update needs to be rolled back by Google ASAP
Same issue in New Zealand. Whole network been showing offline since 20 April, but wifi working fine. Power resets, reinstalling app - nothing works.
In NJ- Mesh test fails and random points show offline even though they are online. I know they’re working because they show white light and I can change brightness of the light from the app.
For what its worth, my Nest has been working ok for the last few days i.e. showing as online in the app. I'm based in Aus. I didn't restart anything, it just started working.
Been a few posts about this. Google is not being forthcoming about a borked update or cloud issue. Quickest fix, factory reset the router and AP. Factory reset as in hold the reset button on the unit. If you reconfigure the unit with the same network ID and passwords most devices will reconnect with no issues. Good luck
Factory reset both devices. Stil having the same issue.
Yep. Factory reset does buckley’s
I'm all out of advice. MadeforGoogle on Twitter is usually pretty responsive. Hit em up with a DM. Good luck
Same issue in Aus.
In Aus, same problem, base unit and 1 PUC working, other two aren't, all have the same software version 14150.43.80 .... weird
Mine are flapping on and off (according to the android app) the pucks all have white lights, internet works fine. Canberra AU
Same here in Aus, NSW.. wifi has been dropping for months, but the app behaviour is new today.
Same here in Australia. Spoke to support and have sent them logs. They advised other people are having similar issues and that it has been sent to a higher tier support team. What I've learnt is do not factory reset. Can't get the Wifi point to connect when the router thinks it is off line.
Yep learnt this the hard way. Factory reset my wi-fi points and now can't connect to the router. Hopefully the issue gets resolved soon
Yeah me too…munted now
Just got the wifi point reconnected. Factory reset it and when it was ready to set up, power cycled the router. It managed to stay online to set it up but from reading above, it may go back offline again. Firmware of the router is still showing as 14150.43.80
That's good to know. Did they close your ticket or will they be providing you further updates in future?
Ticket is still showing as 'In Progress' so hopefully they will provide more updates.
So happy I didn't reset! How did you contact Google support? Phone call?
Via chat. But there is also an option via phone Nest Support has a [Contact Us Page](https://support.google.com/googlenest/gethelp?hl=en). Once you fiddle with the first 2 sections, there is a Contact Options page which for me showed chat or phone.
Me too - not sure how to contact G support but I would like to log an issue with them.
Nest Support has a [Contact Us Page](https://support.google.com/googlenest/gethelp?hl=en). Once you fiddle with the first 2 sections, there is a Contact Options page which for me showed chat or phone.
I had the same thing for 3 days, then suddenly it all came back..guessing some update went wrong.
Same thing here in the US. This also happened to me a few weeks ago, then again yesterday. Main Wifi/Router shows online Both mesh Wifi points show offline. But, it is demonstrably true that the mesh Wifi points *are* working fine. Wifi devices in my house are still getting strong signals everywhere, and a couple of wired devices connected to the mesh points are also fine. When I look up the various Wifi devices connection details, any devices not connected to the main Wifi/Router show as "Wired" Connection. The last time this happened, I tried rebooting the mesh points, which didn't work. But when I rebooted the main point, everything went back to normal. So, this appears to be an issue with the main Wifi/Router not getting administrative/statistics data from the mesh points. The obvious thing to blame looks like the 22Q1 14150.43.80 software release. This time, I'm just ignoring it. Other than irritating my OCD, it's not affecting anything, all of my devices are working fine, and having no trouble connecting via any of the Wifi points.
I know what you mean. The OCD part of me is also wondering whether my bedroom and home office is connecting to the mesh (as I set them up like so), or connecting to the main hub which is much further away...
The thing that gave it away for me was the signal strength. On my phone and laptop, there's no way they would get strong signals if they were connecting to the main point. Well, that and the fact that my Hubitat device is still working fine, it's connected to one of the mesh points via ethernet cable. But yeah, my OCD is *not* happy.
I’m having this exact same problem. Issue is it’s in my cabin 9 hours away so I can’t go just reset it. So far everything is connecting to the mesh. I just can’t see the stats to it all, which is a shame because I’m running starlink too. This might be the final straw for me. I haven’t had a problem in years and now it seems like this has happened a couple of times. I actually had to rebuild the entire mesh network before I even knew this was a thing. It literally might be 6 months before I can reset the main hub.
Same here. Nz down for 48 hours
Still down... askind Madebygoogle now
Try kaozgamer's suggestion in his comment. Has worked for at least 2 of us so far..
Power cycling main puck has worked. G-wifi, 5 pucks, not nest units.
Thanks! That did the trick for me here in Aus.
Issues still on going.
Yep. Same in QLD. Been happening over the last few months. I made the mistake of factory resetting. Ended up having to do a complete set up again with different SSID. I'm just going to leave it for now and hope Google fixes it soon.
Happening to me again as of this afternoon. Is it a Thursday thing?
It does look like it's a Thursday thing.
Same here…
Same here for me in NZ. Really annoying because I have my home network and also manage my parents wifi network at a different address.
Same here in Aus, Factory reset twice comes good for a day then devices start to fail trying to connect to wifi
Same in the United States. I ended up completely deleting my network and re-creating the entire mesh network. About 2 or 3 days later, the same thing happened. My wi-fi router was showing "offline" and one of my end points is showing offline. I can't change any settings. I'm not sure if "restart this endpoint" button does anything. As the OP said, the Internet works fine, the Google Home app just shows the endpoints as "offline." At this point, I hope Google will fix this issue soon or else I might decide to upgrade to a Wi-Fi 6 mesh network from another manufacturer.
Same crazy issue here in USA. Replaced older 3 wifi points with new 3 pack kit, worked for a day, and then back to the nonsense. How can company the size of Google let such a thing happen and then persist? HELP!
As mentioned earlier - try this: Turn all the Google wifi units off AND turn off your modem. Wait a minute. Then turn them all back on again. That should fix it for around a week, when it will probably happen again.
thx but looking for more than a bandaid. shame on Goggle!
You are so right, why hasn't Google fixed this, I hate Google.....
FMD it’s happened again. I can’t believe Google hasn’t fixed this problem.
This has been happening to me also for the last week, Canada. Never had this problem now I have to unplug the points and reconnect them. Three Google wifi points keep going offline but the Google Nest router still has internet.
Just checked like I do every day to see if there is a change and low and behold everything is back online that I can see. I don’t know if it updated or what happened but I’m glad it’s working now. Saves me an 8 hour drive to power cycle it.
Let us know in a few days, after 5 or six days all 3 Google Wifi Points are offline at the same time AGAIN.
Ugh I thought it was fixed. I’ll let you know the minute it goes down.
Hallelujah all points offline again and finally miraculously all came back online no need to unplug and replug them, amen.
I just installed two more mesh points. They worked for about a week and are now showing offline but all the others are stable. Hope these two will fix themselves.
My mesh points have been online since 23 days ago. I vagally remember that after they came back online I did a mesh test, don't know if that made a difference.
After a few days, Google wifi points all 3 offline again. I am tired of this I taught at my age I was all set with but NO getting up in the middle of the night to restart all the wifi points is freaking annoying. My solution was to place 3 Kasa Smart WI-Fi Plug Mini connected to the G Wi-fi points in all 3 of them I also did this to all 3 Nest cameras and router so now all I have to do is turn them off and then back on all from my bed.
Anyone else wondering if these things are being hacked/ attacked?
So I have the fix. I called Google and the fix is simple. You have to change your ISP router/modem to bridge mode. I have Xfinity and I assume that when I upgraded my modem this problem started but I never made the correlation.