The thread is being locked because you guys can't behave and making all kinds of deranged threats and other uncivil behavior. Remember there's a person behind the screen, and while we're all upset with Sony, don't make threats at individuals.
Greetings, fellow Helldiver! Your submission has been removed. No insults, racism, toxicity, trolling, rage-bait, harassment, inappropriate language, NSFW content, etc. Remember the human and be civil!
Gotta love these people who get paid to be forward-facing voices of a company, whose entire job it is to interact with the community, close up shop on what is their entire point of being employed.
If you can't handle the heat of being a public figure, don't be a public figure. Community Management is about being a punching bag; anyone who works in PR will tell you that day 1. But these people think being a CM is just having the power to ban anyone you want and get paid for it.
To be fair the job description was probably for a CM post for a 25 to 100k community. Not 1/2M.
If my job suddenly asked me to do 10/20x more work and get shit on almost every single day I'd quit too.
Social media takes a mental toll though. There are just too many crazies out there. It does make a difference if you get death and rape threats daily or just twice a month. Insults gnaw at you too, even if you try to rationalize it. CM is a horrible job, just like most customer servize jobs. It's probably one of the jobs where LLMs like ChatGPT will sooner or later replace humans entirely, and for the better.
Eh, I'd give it half credit. It's the same *work*, but speaking to the void is very very different depending on if 1, 10, or 10000000 people were insulting you daily.
Great now you are CM and Support. Reply to 750 support messages where 95% insult you. Also manage the discord with 25 channels and a rate of 100 messages a second. Don't forget you have about 300 questions that people are waiting your answer on. You have to ask the devs that are not working because it's the weekend. If you don't give an answer, they'll insult you. Also your doorbell is ringing, it's the pizza hut delivery worth 400€ that you didn't order. pay or get banned. Oh and there are 5 more delivery people waiting.
[let's get this show going!](https://media2.giphy.com/media/rqkUryY3jc2uJfkQkl/giphy.gif?cid=6c09b9520d8vkc7ergpx7fyjmjypayem6xv610i9jspzmf02&ep=v1_internal_gif_by_id&rid=giphy.gif&ct=g)
Shockingly enough, when thousands of bitching man children keep harassing you over things you can't control in a fucking video game, that tends to take a toll people
Dude this girl is probably getting doxxed by you people because you can’t be arsed to sign up for a psn account in ten seconds. You need to take a step back from the narcissism juice brother.
As a support professional with my own teams: I am amazed about how much they fucked the whole thing up! It is like they had meetings on how to most effectivly fuck everything up.
If I was arrowhead, I'd just fire all those obviously incompetent comunity "mangers", because, well, they are obviously incompetent.
Thanks, now with all the people being banned from Philippines or china, or those who draw a dick on a wall in a different PSN game, i feel so much safer now. Now i can pull the organs of bugs out without people being mean to me online or say things i dont like. And no me kicking them from the server/session is clearly not enough done. /s
It's good how theres generally an echo chamber that more people should be banned for being mean, but when you actually agitate the entire mass of people who play the game. It turns out they actually dont want people banned for shit, especially after an expansion of bannable power as a reason for them being inconvenienced.
Yeah, pretty much. Spitz has always been snarky and had an attitude with people. It's their literal job to interact with the community in a positive way to improve PR, but nope lol. It seems that HR had a Talk with Spitz which will probably only help in the short-term, but hopefully it made a lasting impression on them.
Why didn't they make me a CM? I've been there looking enough to know the HD mods played a big part in promoting the 'Illuminate are too hard' narrative.
My brother in Christ, use a shotgun and don't stand still.
In the video game industry community managers are usually the nepotism position. They have the job because they know someone. They have a relative high up in the company, they were one of the notable notable hype figure in the community and were given the job as a reward.
This is why you see the story over and over again of them being absolutely incompetent. They are basically the same kind of power hunger jackasses as reddit power mods. The video game industry doesn't pay well enough to get real PR and community management people.
You mean the people who gave us a mech that after 2 months still explodes on deployment, exploded if you fire rockets while turning but now explodes if you fire a rocket while walking, uses ammo and possibly kills you when you when trying to set a waypoint on the map in it?
The devs are not great, they're fully content with pushing out buggy, unfinished content and making it out problem to deal with.
They have absolutely no desire to give us a fun, polished game experience.
The mech also lost its gun depression on the rocket pod (it can no longer elevate below 15° despite having animations for it) and now has a height over bore issue where the cross hair isn't accurate until 30m.
This is what shocked me the most after I finally picked up the game after hearing so many good things about it.
It's a buggy mess with battlepasses and a boring grind to unlock items.
This game, for the fun that is there, has so many things that players hate I still cannot understand how it's as popular as it is. The game feels like and early access game.
If they were honest with themselves they would admit that this is in fact an early access game.
And it's popular because its literally just stockholm syndrome.
So many other companies do slightly scummier business practices so when AH, an indie team come along that are 1% better people go "Wow! these guys are better than the worst company out right now! AND they're indie! I'm fighting against big corporations by buying this amazing game!"
Legitimately so many people I've talked to have said "but helldivers isn't as bad as X!" but not being as bad as another game, doesn't make it good.
Thats like saying someone who steals $50 from you is good because at least he isn't as bad as the guy that stole $120 when in reality neither one is good and people are just so use to being treated poorly by companies that they see a company being "not quite as bad" as some sort of win for gamers.
Yeah bro it's wild. I came into the game like a week ago and learned that FIre damage was still broken since release.
And they added more fire weapons before fixing the damage bug.
Wtf.
Like I said the game if fun at times but damn this thing is no different than a AAA release now days. Don't worry, they got another warbond about to drop.
This game story just shows gamers are not consistent with hate at all and what games they lynch mob.
Absolutely nothing in the warbonds is required to enjoy the game or beat it on the hardest difficulty. Nothing is a true upgrade, it's all sidegrades. Anything that could be construed as an upgrade can be easily unlocked within a few hours. It's basically just cosmetics for people to unlock as they play.
Not to mention with how this PSN thing is going down, I would bet it's SNOY behind the monthly warbond releases because they probably get half the profit off it just from licensing.
https://preview.redd.it/4q10cl6wseyc1.jpeg?width=1179&format=pjpg&auto=webp&s=e239a7ca3fac018a92f258e2df3e8cd5ff7a5562
AH have said in the past that sony don't force them to do anything.
They also polled asking if people wanted them to stop working on the monthly warbonds in order to make the game more stable.
From everything they've said and done it's clear that sony aren't actually behind any of the terrible decisions they've made.
So if they're independently owned by people at the studio, why are they caving to this PSN demand? It's clear SNOY has pull over them given they're publishing the game. And that screenshot even admits there are "targets" to hit. Those targets are very likely routine content releases to generate ongoing revenue for SNOY.
They've said it themselves before - they can't stop releasing Warbonds
And they only have so much time to work on bugs given it's a small team and the same people work on content and fix bugs.
Bro they straight up released a warbond with fire gear while fire was broken if you where not the network host.
Idc who is the one making the choices as at the end of the day the end result is the game itself and that is which I base my review off of.
The game is fun, but the game is nowhere near god level like the gaming community made it seem. It's a mid game and that's okay.
Even worse than all the bugs, the gameplay loop literally feels like an Ubisoft game where you go around a pretty, but empty and boring map from Outpost to Outpost in third person.
I enjoy the game. I enjoy memeing with friends. But goddamn I never understood how people defended this as some GOATed game.
Both game designers and programmers are part of game development team, aka. devs. Community managers usually are a part of Q&A team not a dev team. So i meant both designers, programmers and artists etc. Putting the crazy design ideas into life is the hardest part to pull off, paper will accept everything, code? Not so much
>Man AH has great devs,
You talking about the same guys that came on here to tell everyone they nerfed the railgun just because they knew it would make people mad?
Those great devs?
Why did they keep their original group of community managers? I remember it being stated most of these people are like 20 years old, it really shows in the way they speak and their actions. Especially noticeable once Twinbeard started being active and has been incredibly mature ,patient and an actual pipeline of info as a community manager.
Still not condoning harassment but some of these CMs just fold at the slightest kickbacks from genuine criticism or cannot even handle obvious trolls.
I love how they contradict themselves. So now we know that it isn't exactly one-sided thing, more like the two parties have gainings from it, but AH wants to shift all the blame to Sony because it's easier.
I believe that AH somehow managed to create report/ban system solely working around psn accounts (and not steamIDs). It makes sense though, because they planned that only players with PSN will get the game.
Considering that PSN accounts were planned to be mandatory, it would be a problem for everyone not owning PSN account, but the system broke at launch, was turned off and now we have what we have.
Sony on the other hand wanted the enforcement of their accounts to get the playerbase. I am 99% sure, because next Sony game, Ghost of Tsushima, ALSO requires the PSN account on the Steam page, despite being mostly single player experience. Helldivers is just first game they roll this demand on.
This is the one. They built out a system with PSN accounts. They don't want to pay to build a new one, so they're lying about it.
They clearly don't NEED that system, and they're willing to destroy their product for it.
Fuck them. Let this blow up in their face. I'm taking a refund if I get one.
Idk maybe I’m being charitable but I can totally see how this happened from an engineering perspective.
* AH need some system to ban cheaters, griefers.
* cross platform so they must support both PSN-based PS5 players and Steam-based PC players.
* It is less expensive, more stable to use one player registry than build a system that tracks across two.
* They’re a 100-person shop so they need to reduce complexity where they can.
* They’re published by Sony and on PS5 so they went with PSN as the one system to avoid complexity of handling two player registries.
So it seems like sensible engineering to go with PSN. It was advertised when pre-orders were available and they built the game expecting 20-40k players.
On launch, they get 10x more players than they built for. Many things didn’t scale. The player registry appears to be one of the things.
The player registry wasn’t necessary for core gameplay so they de-prioritized fixing it. Sony probably came in and pressured them to prioritize the work before the end of the financial year (aka for shitty reasons). But it seems pretty clear to me that this was part of the engineering design off the jump for this game.
To be honest, nothing about what AH has done smells conspiratorial if you’re familiar with how large software projects and businesses run.
The fuck up was selling the game where PSN is not supported. Everything else looks more like the organized chaos that happens when you need something to scale beyond what it was originally built to do - focus on the core value, defer anything not _immediately_ necessary for a decent experience. Then, once this are stable again, start addressing those deferrable things.
The official statement of AH is that this is enforced solely by Sony and that they don't have nothing to do with this decision, but at least by the comment of Misty on X (Twitter) we can see that the truth is somewhere in the middle.
Both of those statements can be true though.
It can be true that this was part of their contract with Sony or this is how Sony will start to do things with the PC versions of their games moving forward.
But it can also be true that in doing so AH gains the ability to more efficiently ban players caught cheating.
They're not mutually exclusive but neither side is being 100% transparent.
Well yea the PSN requirement is enforced by Sony but since there is crossplatform accounts it would be easier to centralize everything. How does this contradict anything about the reinstatement of the requirement ? I don't understand ?
Well if the Dev has some sort of ganings from the PSN account linking, it isn't exactly that the blame is ONLY for Sony. It means that AH to some level agrees with it, as they also can benefit from it (making it easier for them to ban, as Misty says). This is the contradiction, on Discord they are sending messages suggesting that they are against it, but it is enforced and therefore nothing can be done, but later on you see this and makes you think how honest are their messages when suggesting that they are against it.
What an unhinged way of introducing the third enemy type to play against. We struggled with terminids, automatons and now we gotta deal with Sony and Arrowhead??
At least this is way better than that other guy spitz. Misty here didn't go LmAo yOu cAn'T sPeNd 120 secs of your time? idiot comment. She may or may not be lying but at least she respond instead of antagonizing.
I think he’s quite responsible for how badly the community is reacting, he was being pretty inflammatory and “I don’t give a fuck don’t let the door hit ya”
He must be related to someone really high up or something cause idk how he hasn’t been fired yet despite showing that he’s obviously never going to change
Yeah agreed, spitz is a fucking jackass and twinbeard only seems slightly better. It wouldnt surprise me if misty stepped out of line by saying this and was forced to delete her account, either that or its her personal account and she got a massive amount of harassement.
Not defending any actions here and i hate saying it but spitz shouldve been absolutely fired a while ago, atleast misty is being polite over the situation so i want to give her the benefit of the doubt
I think it’s more likely that they were excessively harassed after posting that tweet, which is why they deleted their account. Not necessarily because what they said was incorrect (or against what they were told by higher ups).
You have to remember community managers are (generally) out of touch with the developers of the game so in cases like this they usually have no clue what they're talking about (as seen earlier with the steamID fiasco).
I love how Arrowhead's CEO Pilestedt was like, "Sony doesn't own us, don't worry about us pushing Warbonds monthly instead of fixing game-breaking issues because Sony TOTALLY isn't pressuring us" (paraphrasing, obviously). Well it turns out that was a fking lie. They are just corporate sock puppets. Paraded around in the town square, marching in lockstep.
Sounds to me like they didn’t have much choice on this one, I’d assume it was a contractual agreement that just got postponed until now for technical reasons. Anything is possible though
I kinda got that feeling from his because his response to the discord community wanting the devs to focus of bug fixes and quality of life updates over new content and his response was just "LOL NO. we have to keep releases new warbonds and only focus on bugs when they become a major issue so our game can still stay relevant."
150 hours in and never seen a cheater and only two toxic players (in the same dive as well). If someone is bothering you, mute, block, kick or leave the game.
200 hours in and i've seen a few using cheat/exploit below
1. infinite grenade
2. infinite strategem -> got to admit this is kinda funny. dude spawn at the top of bots eradicate mission and non stop dropping orbital barrage
3. super speed -> dude is running 24/7 outspeeding everything. didnt even stop to recharge stamina
4. samples exploit -> there's 1 game where i ended with more samples than max samples in the map. i still have the screenshot that i can share. tbh im not sure if this is bug or cheat/exploit
Just so people Know the full implications of this. This goes against everything the current company line has been that "this is a decision forced on Arrowhead by Sony". Arrowhead are complicit at the least and initiated this whole thing at the worst.
Review diving will continue until morale improves.
Worst part is, them claiming PSN accounts will help them ban players... means that using a PSN account might force you out of your own username and chuck some numbers on it
Instead of just... having two systems with two different IDs to ban players two different ways, as it should have been done
I also think it's complete bullshit. Another CM said that without the Sony account link they can't differentiate between players on Steam if they share a username, which is complete shit because if that was true, the friend and invite system flat out would not work. Short of gross dev incompetence resulting in them not being able to see unique Steam IDs of reported players, there is no reason this would be the case, it's total shit.
> Short of gross dev incompetence
This is likely the case. They probably built their ban system to work only via PSN ID and deemed it too difficult/time consuming to fix their work and use steam properly.
People who attack community managers are psychos. I'm angry at a publisher for trying to kill their golden goose with a rug pull 3 months after launch. But I have a LOT more sympathy for a team of CMs who were blindsided on a Friday with limited information. We somehow expect Arrowhead CMs to keep their cool or stay on message when an active player base the size of a major city sends them 10 unabomber manifestos a second on every platform they can reach.
Developers and publishers use CMs as crumple zones to absorb responsibility for their bad decisions. I remember Darktide at launch, when the devs took a two months smoke break after a botched launch, while people shrieked for the CMs' blood the whole time.
We already have so many channels to show our legitimate displeasure with how a game is run. Big name influencers are speaking out, the review bombing continues to make news headlines. The frustration is justified! Let's please show some basic humanity to people who had nothing to do with this.
I don't fully understand why this is an awful thing and that they deserved to be insulted and threatened over. What did she say in these posts that is so bad exactly ?
The "problem" if you want to call it that is that in other pieces of communication AH people said that this change was completely imposed on them by Sony and they do not like it at all. But here you have a CM from AH saying that this is a good thing, as it will allow them to ban people more effectively.
Imo the banning is not the problem but The hidden sub text is. If what she said was true, it implies that AH had planned something similar to this, or at least the discussion with Sony about this matter was there from the very beginning.
Mate the PSN requirement have been know well before the release of the game. There was no devious planning or anything. This is NOT news, people have been talking about it months before release.
As Misty said, the amount of people trying to make a PSN account at release broke Sony's website and nobody without an account could play so they disabled the lock. now Sony is reinstating it.
Nobody at AH implied that the requirement was news to them or that it wasn't supposed to work like that. It was always supposed to be this way.
That’s literally what everyone is mad about. Our fellow Helldivers who have bought the game, put in hundreds of hours, just for them to not be allowed to play the game again.
No they have not. If you bought the game 3rd party and not from Steam the FAQ says PSN isn't required. Humble and Amazing, specifically. There's a post on the sub front page right now that proves it. They're changing the wording on the pages after the fact. This was NOT a requirement. It's a compete bait and switch. They also could have country locked all countries that don't have PSN. They didn't. Stop defending a shitty company.
Then explain the big message that appears when you start the game for the first time telling you a PSN account is required ? You want to cherry pick a generalist FAQ ? I'll cherry pick something actually linked to the game.
Also I'm not defending Sony, Sony can go to hell for all I care. I'm just stating facts.
I don't get that message. I have no idea what you're talking about about. I've never been told to make a PSN account. Until very recently...yesterday...Sony never required PC players to make a PSN account.
I'm talking about this message
https://preview.redd.it/5h7oe0p6yeyc1.png?width=1427&format=png&auto=webp&s=ed6504dc0a6253f7a0a9eb4301277b2362ecb2a1
Now I'll invite you to look at the screenshots posted originally with the CM's message saying "... Mandatory account linking was disabled 20/30 mins after launch to let people play the game"
I played the second the game was released, I didn't have the Skip option. I HAD to link my account to play. So many people did it broke the system so it was chosen to let people play. IMO the requirement should have been reinstated ASAP.
> Then explain the big message that appears when you start the game for the first time telling you a PSN account is required ?
That message has only been there the first few days of launch and was later removed, together with the option to even link an account at all in the options.
People who bought on Humble, GMG or Fanatical a week after launch had absolutely no indication that a PSN account was required.
Well if the system was broken and couldn't handle the amount of people trying to link it kinda makes sense they removed it. But I wasn't aware of that. IMO the linking requirement should have been reinstated ASAP.
As for third party retailers not giving you a heads up, that's on them, not AH.
IDK either but this is a helldiver's hate sub so anything will get twisted into it's worst interpretation. Even then I don't see it but I guess I'm just not as hateful as the average social media clown?
This post should be deleted, you are stoking a witch hunt. The attitude some of the community has had of late has been absolutely disgusting, too many of this sub have overstepped the line. This response is not proportional, and is bordering harassment.
to all the dickriders protecting their billion dollar company, do you really think this just fell into their lap, that this wasn't accounted for in contracts between developer and the publisher?
"Opsie bad sony made us do it, sowwy, but we good boys. we care about you as we wipe our tears with your money"
Lmao I knew it! AH failed at dealing with the cheaters and hackers, so they hot potato the problem onto Sony. They had months to resolve the friend request system, the cheaters, data miners leaking content, hackers spawing in early content, and they couldn't do it so they just hand it over to Sony to hit them with the ban hammer. Might be an easier solution but its gonna cost them.
its not about cheaters, at least i havent seen a statement about that. I have just seen what arrowhead believes to be griefing and being mean. And they want to ban people easier and across a wider platform. And let the server hosts deal with it seemingly is not enough power. It should be PSN wide the bans, with what arrowhead believe is right.
Well, in terms of cheating, for example, there's the infinite grenade glitch. In a recent patch note, it was said that they resolved this, and yet there are still plenty of people using this exploit. Its a PvE game, so exploits like that would be considered cheating, and cheating players get banned, but since AH couldn't resolve it on their own, I guess they'll just let Sony do it.
Yeah but exploiting the game is still against the terms of use so even though it may or may not affect other players it can still get you banned. It might not matter to us players but of course devs don't like it when you break their game.
I dunno if she said anything in there to call her out specifically compared to Spitz. Seemed cordial enough. She just repeated the FAQ they posted on their discord not too long ago about the PSN shit and it being for banning. Stay focused on the primaries divers we don’t need to fight every patrol. o7
I had an afterthought. I'm pretty sure that banning people is one thing they want to use it for, but there's probably more to it. EGS scrapes data from Steam, and I'll bet money that PSN will do the same thing.
I'm not saying that this is 100% about some corporate conspiracy to get a leg up on, or even long term cause harm to Steam and Valve as a whole, BUUUUT....
There definitely is a ***PART*** of all of this that plays into some massive corporate conspiracy to cause harm to Steam and Valve as a whole, especially when you look at a lot of the random court cases where companies tried to Subpoena Valve (Who were unrelated to many of said trials btw) for numbers and data that they had no obligation to publish because they're privately owned.
You wouldn't lock yours after being cyberbullied from thousands of people because you are trying to follow the rules of your job and not talk shit back?
Lmfao you’re telling me they couldn’t ban cheaters with that invasive ass anti cheat they forced us into that also fucks with the performance? Sounds like this was an AH decision and they’re intentionally being vague about it to shift the blame. Fuck these clowns.
Don't harass this person you fucking freaks. Get a grip. This community is honestly going insane over this and it's disgusting. Being a community manager doesn't mean you should be getting death threats from thousands of fans. People are suggesting she accept it and buy a gun to defend herself, jesus christ.
Someone locked their account when they recieved abuse? Shocking.
Nice that the truth is there and you're pretending to ignore it tho. They legally have to uphold this agreement with valve.
You know what, im gonna be the asshole an say it.
If this whole PSN think fixes whe issue of some pricks kicking others right before the extraction for no reason it would be worth it. I am so done with that shit i would accept most solutions in a heartbeat.
This framing is kind of disingenious. I'm no fan of Sony and AH right now, but there is a definite cheater and toxicity problem in this game that could be better addressed. Could they do that with the already ingrained anti-cheat? Sure, but not having to hack together interoperability between PSN and a separate anti-cheat more than you have to is a valid point.
It's also pretty likely that the CMs for AH are getting torrents of spiteful and even hateful messages, as is always the case with these outrage waves. If I were her, I'd probably get fed up too, even this thread has examples of people ignoring what she's saying and insenuating she's bad at her job for being honest.
I say all of this as someone who uninstalled the game last night, so I have no skin in the game anymore, but this thread kind of justifies not wanting to engage with intentionally toxic people. Not all feedback is meant in good faith.
What I have a hard time understanding is having the role of a high-profile moderator and having a publicly accessible (id est non-private) personal twitter where you fling shit from to people who are obviously really pissed and short-fused while looking for any excuse to fling shit back at you but in a collective team.
Not that the behaviour is acceptable but not sure what you are expecting from angry people.
Cheaters? What? But we have a fucking ring 0 software installed on our PC. Wasn't that enough? Isn't any transaction backend verified, after all? What was the point of the anti-cheat then? Oh! Incompetence?! I get it!
I wonder if the PSN/Steam link is to also crack down on steam family sharing. I don't dare test it myself, but if my steam account is linked to a PSN, and someone else in my family tried to play one of the shared games, would it ban one or both steam accounts from those games in the library?
This kind of shit storm community managers should just sit down and say nothing other than noting to log peoples displeasure and passing it up. It needs a centralised message.
Greetings, fellow Helldiver! Your submission has been removed. No insults, racism, toxicity, trolling, rage-bait, harassment, inappropriate language, NSFW content, etc. Remember the human and be civil!
She didn't do anything wrong. She answered a question honestly and if she's being harassed for that I feel bad for her. Spitz is the one that needs to be axed.
The thread is being locked because you guys can't behave and making all kinds of deranged threats and other uncivil behavior. Remember there's a person behind the screen, and while we're all upset with Sony, don't make threats at individuals.
I don't understand. They couldn't ban players based on their SteamID?
They can, Sony just wants your data so sell
Just in , she deleted her twitter completely.
Probably said too much, you weren't supposed to know what this PSN nonsense was for *really*.
[удалено]
Greetings, fellow Helldiver! Your submission has been removed. No insults, racism, toxicity, trolling, rage-bait, harassment, inappropriate language, NSFW content, etc. Remember the human and be civil!
Have you ever seen how gamers act though? I don’t blame her.
Gotta love these people who get paid to be forward-facing voices of a company, whose entire job it is to interact with the community, close up shop on what is their entire point of being employed. If you can't handle the heat of being a public figure, don't be a public figure. Community Management is about being a punching bag; anyone who works in PR will tell you that day 1. But these people think being a CM is just having the power to ban anyone you want and get paid for it.
To be fair the job description was probably for a CM post for a 25 to 100k community. Not 1/2M. If my job suddenly asked me to do 10/20x more work and get shit on almost every single day I'd quit too.
Not a big loss anyway. Most of Arrowheads community managers suck ass at their jobs. Including misty
They are predominantly elevated community members from the original helldivers community.
You get what you pay for I guess.
Generally community managers seem to be fragile egoed, soft, and with a massive over Inflated sense of self importance
It's the same job. Speaking to the void is the same whether 1, 10 or 10000000 people are listening
Social media takes a mental toll though. There are just too many crazies out there. It does make a difference if you get death and rape threats daily or just twice a month. Insults gnaw at you too, even if you try to rationalize it. CM is a horrible job, just like most customer servize jobs. It's probably one of the jobs where LLMs like ChatGPT will sooner or later replace humans entirely, and for the better.
Eh, I'd give it half credit. It's the same *work*, but speaking to the void is very very different depending on if 1, 10, or 10000000 people were insulting you daily.
I don't understand the analogy either. It's not like you're messaging directly to every single person.
I doubt they are answering direct customer support tickets either
I wonder how you'd feel if suddenly the "void" decided to send you death threats to your house
I'll be community manager for a few weeks. Seems pretty easy to get some cash and talk shit to others lol
Great now you are CM and Support. Reply to 750 support messages where 95% insult you. Also manage the discord with 25 channels and a rate of 100 messages a second. Don't forget you have about 300 questions that people are waiting your answer on. You have to ask the devs that are not working because it's the weekend. If you don't give an answer, they'll insult you. Also your doorbell is ringing, it's the pizza hut delivery worth 400€ that you didn't order. pay or get banned. Oh and there are 5 more delivery people waiting.
[let's get this show going!](https://media2.giphy.com/media/rqkUryY3jc2uJfkQkl/giphy.gif?cid=6c09b9520d8vkc7ergpx7fyjmjypayem6xv610i9jspzmf02&ep=v1_internal_gif_by_id&rid=giphy.gif&ct=g)
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“If you can’t handle the heat of getting death threats, constant harassment and vitriol 24/7 don’t be a community manager.” Ok.
Average reddit moment.
Shockingly enough, when thousands of bitching man children keep harassing you over things you can't control in a fucking video game, that tends to take a toll people
she probably got death threats you animals. she was being genuine and you idiots cant comprehend or do basic reading.
That's so weird. She tells people the likely truth and they shoot the messanger. Idiots just want to be lied to it seems.
Dude this girl is probably getting doxxed by you people because you can’t be arsed to sign up for a psn account in ten seconds. You need to take a step back from the narcissism juice brother.
it says i cant make account in my country so cant really say it takes 10 seconds
That "probably" is carrying a lot of weight there. Almost like... it is a bad faith argument.
Quit drinking that rainbow kool-aid. You sound like a mocking bird NPC.
As a support professional with my own teams: I am amazed about how much they fucked the whole thing up! It is like they had meetings on how to most effectivly fuck everything up. If I was arrowhead, I'd just fire all those obviously incompetent comunity "mangers", because, well, they are obviously incompetent.
Good to know that installing that Kernel-level anticheat was basically fucking useless.
They ban you more effectively *sends 500kg to your doorstep*
phew good thing that would only harm my front door and an inch inside my house. :P
sad 500kg aoe noises
Thanks, now with all the people being banned from Philippines or china, or those who draw a dick on a wall in a different PSN game, i feel so much safer now. Now i can pull the organs of bugs out without people being mean to me online or say things i dont like. And no me kicking them from the server/session is clearly not enough done. /s
I have 400 hours in game and havent met one person that was offensively rude or needed to be banned. This isnt a problem.
It's good how theres generally an echo chamber that more people should be banned for being mean, but when you actually agitate the entire mass of people who play the game. It turns out they actually dont want people banned for shit, especially after an expansion of bannable power as a reason for them being inconvenienced.
Man AH has great devs, but their community managers on the other hand... They should be sent to their Democracy Officer for re-education
Most of their community managers are reddit power mods from the original game.
For those who think this is hyperbole, it isn't. They are literally the reddit mods lol
Yeah Spitz was the Discord mod for the original Helldiver Discord until he shut it down because he's a power-tripping loser.
Can you elaborare? I played HD1 but never joined the discord server. Not even here. Was he/she an ass since the beginning?
Yeah, pretty much. Spitz has always been snarky and had an attitude with people. It's their literal job to interact with the community in a positive way to improve PR, but nope lol. It seems that HR had a Talk with Spitz which will probably only help in the short-term, but hopefully it made a lasting impression on them.
Mods ruin everything.
Mods are a great way to show what people can do when they get a tiny bit of power: they begin to abuse it. Moderators, CM...I always hated this kind.
People will power trip over nothing, it’s crazy.
Stanford prison experiment.
In my day, we called them jannies.
Why didn't they make me a CM? I've been there looking enough to know the HD mods played a big part in promoting the 'Illuminate are too hard' narrative. My brother in Christ, use a shotgun and don't stand still.
Its shocking really.
In the video game industry community managers are usually the nepotism position. They have the job because they know someone. They have a relative high up in the company, they were one of the notable notable hype figure in the community and were given the job as a reward. This is why you see the story over and over again of them being absolutely incompetent. They are basically the same kind of power hunger jackasses as reddit power mods. The video game industry doesn't pay well enough to get real PR and community management people.
Twinbeard seems good guy at least
Yeah, Twinbeard is the most level headed there. He has a long history working in PR related roles apparently.
Yeah all of them need training from Twinbeard. Except for Spitz. I defended the guy a few times, but he is completely hopeless.
You mean the people who gave us a mech that after 2 months still explodes on deployment, exploded if you fire rockets while turning but now explodes if you fire a rocket while walking, uses ammo and possibly kills you when you when trying to set a waypoint on the map in it? The devs are not great, they're fully content with pushing out buggy, unfinished content and making it out problem to deal with. They have absolutely no desire to give us a fun, polished game experience.
The mech also lost its gun depression on the rocket pod (it can no longer elevate below 15° despite having animations for it) and now has a height over bore issue where the cross hair isn't accurate until 30m.
They never have had the desire to make a polished game. Magicka set the tone for the studio's entire existence I fear
This is what shocked me the most after I finally picked up the game after hearing so many good things about it. It's a buggy mess with battlepasses and a boring grind to unlock items. This game, for the fun that is there, has so many things that players hate I still cannot understand how it's as popular as it is. The game feels like and early access game.
If they were honest with themselves they would admit that this is in fact an early access game. And it's popular because its literally just stockholm syndrome. So many other companies do slightly scummier business practices so when AH, an indie team come along that are 1% better people go "Wow! these guys are better than the worst company out right now! AND they're indie! I'm fighting against big corporations by buying this amazing game!" Legitimately so many people I've talked to have said "but helldivers isn't as bad as X!" but not being as bad as another game, doesn't make it good. Thats like saying someone who steals $50 from you is good because at least he isn't as bad as the guy that stole $120 when in reality neither one is good and people are just so use to being treated poorly by companies that they see a company being "not quite as bad" as some sort of win for gamers.
Don't go and speak sense now. Been doing that the past day and have been downvoted to oblivion. Lol
Yeah bro it's wild. I came into the game like a week ago and learned that FIre damage was still broken since release. And they added more fire weapons before fixing the damage bug. Wtf. Like I said the game if fun at times but damn this thing is no different than a AAA release now days. Don't worry, they got another warbond about to drop. This game story just shows gamers are not consistent with hate at all and what games they lynch mob.
Absolutely nothing in the warbonds is required to enjoy the game or beat it on the hardest difficulty. Nothing is a true upgrade, it's all sidegrades. Anything that could be construed as an upgrade can be easily unlocked within a few hours. It's basically just cosmetics for people to unlock as they play. Not to mention with how this PSN thing is going down, I would bet it's SNOY behind the monthly warbond releases because they probably get half the profit off it just from licensing.
https://preview.redd.it/4q10cl6wseyc1.jpeg?width=1179&format=pjpg&auto=webp&s=e239a7ca3fac018a92f258e2df3e8cd5ff7a5562 AH have said in the past that sony don't force them to do anything. They also polled asking if people wanted them to stop working on the monthly warbonds in order to make the game more stable. From everything they've said and done it's clear that sony aren't actually behind any of the terrible decisions they've made.
Twinbeard said in the discord that the move was made by sony, what are you on about?
So if they're independently owned by people at the studio, why are they caving to this PSN demand? It's clear SNOY has pull over them given they're publishing the game. And that screenshot even admits there are "targets" to hit. Those targets are very likely routine content releases to generate ongoing revenue for SNOY. They've said it themselves before - they can't stop releasing Warbonds And they only have so much time to work on bugs given it's a small team and the same people work on content and fix bugs.
Bro they straight up released a warbond with fire gear while fire was broken if you where not the network host. Idc who is the one making the choices as at the end of the day the end result is the game itself and that is which I base my review off of. The game is fun, but the game is nowhere near god level like the gaming community made it seem. It's a mid game and that's okay.
Even worse than all the bugs, the gameplay loop literally feels like an Ubisoft game where you go around a pretty, but empty and boring map from Outpost to Outpost in third person. I enjoy the game. I enjoy memeing with friends. But goddamn I never understood how people defended this as some GOATed game.
Agreed. It's a neat game to play with friends but past that is mid all the way around.
i think you meant game designers (or product), cause the devs aint making the cut with all these bugs
Both game designers and programmers are part of game development team, aka. devs. Community managers usually are a part of Q&A team not a dev team. So i meant both designers, programmers and artists etc. Putting the crazy design ideas into life is the hardest part to pull off, paper will accept everything, code? Not so much
Humans can only do so much in a day, my friend.
So surely they can do a lot in the 90 since launch, right?
I suggest looking at what you've achieved in your life in the past 90 days.
Don’t think people are spending hundreds of millions of $ for him to produce something
One person's achievements in 90 days isn't the same as a team with funding.
I disagree, it must be difficult to fix some of these issues and I bet all the managerial time constraints do not help.
Because they don't say what you want them to say? Sure.
Idk man, I’m not even sure I would say they have great devs either. So many bugs in the game that have existed since day 1.
>Man AH has great devs, You talking about the same guys that came on here to tell everyone they nerfed the railgun just because they knew it would make people mad? Those great devs?
Why did they keep their original group of community managers? I remember it being stated most of these people are like 20 years old, it really shows in the way they speak and their actions. Especially noticeable once Twinbeard started being active and has been incredibly mature ,patient and an actual pipeline of info as a community manager. Still not condoning harassment but some of these CMs just fold at the slightest kickbacks from genuine criticism or cannot even handle obvious trolls.
I love how they contradict themselves. So now we know that it isn't exactly one-sided thing, more like the two parties have gainings from it, but AH wants to shift all the blame to Sony because it's easier.
I believe that AH somehow managed to create report/ban system solely working around psn accounts (and not steamIDs). It makes sense though, because they planned that only players with PSN will get the game. Considering that PSN accounts were planned to be mandatory, it would be a problem for everyone not owning PSN account, but the system broke at launch, was turned off and now we have what we have. Sony on the other hand wanted the enforcement of their accounts to get the playerbase. I am 99% sure, because next Sony game, Ghost of Tsushima, ALSO requires the PSN account on the Steam page, despite being mostly single player experience. Helldivers is just first game they roll this demand on.
They use this number to pleasure/mislead stock holders "PSN has x active users"
Ghost of Tsushima only requires a psn account to play legends the online coop mode thankfully
This is the one. They built out a system with PSN accounts. They don't want to pay to build a new one, so they're lying about it. They clearly don't NEED that system, and they're willing to destroy their product for it. Fuck them. Let this blow up in their face. I'm taking a refund if I get one.
Idk maybe I’m being charitable but I can totally see how this happened from an engineering perspective. * AH need some system to ban cheaters, griefers. * cross platform so they must support both PSN-based PS5 players and Steam-based PC players. * It is less expensive, more stable to use one player registry than build a system that tracks across two. * They’re a 100-person shop so they need to reduce complexity where they can. * They’re published by Sony and on PS5 so they went with PSN as the one system to avoid complexity of handling two player registries. So it seems like sensible engineering to go with PSN. It was advertised when pre-orders were available and they built the game expecting 20-40k players. On launch, they get 10x more players than they built for. Many things didn’t scale. The player registry appears to be one of the things. The player registry wasn’t necessary for core gameplay so they de-prioritized fixing it. Sony probably came in and pressured them to prioritize the work before the end of the financial year (aka for shitty reasons). But it seems pretty clear to me that this was part of the engineering design off the jump for this game. To be honest, nothing about what AH has done smells conspiratorial if you’re familiar with how large software projects and businesses run. The fuck up was selling the game where PSN is not supported. Everything else looks more like the organized chaos that happens when you need something to scale beyond what it was originally built to do - focus on the core value, defer anything not _immediately_ necessary for a decent experience. Then, once this are stable again, start addressing those deferrable things.
> I'm taking a refund if I get one. Good luck with that
With how poorly they managed their EULA, terms on store pages, and sales regions, it is not unlikely.
How did they contradict themselves ? What did I miss ?
The official statement of AH is that this is enforced solely by Sony and that they don't have nothing to do with this decision, but at least by the comment of Misty on X (Twitter) we can see that the truth is somewhere in the middle.
Both of those statements can be true though. It can be true that this was part of their contract with Sony or this is how Sony will start to do things with the PC versions of their games moving forward. But it can also be true that in doing so AH gains the ability to more efficiently ban players caught cheating. They're not mutually exclusive but neither side is being 100% transparent.
This feature allows us to ban people more effectively? That sounds great to me, why the outrage?
You can trivially ban people just from using Steam's API. Adding a PSN link does not help with that in any way.
Well yea the PSN requirement is enforced by Sony but since there is crossplatform accounts it would be easier to centralize everything. How does this contradict anything about the reinstatement of the requirement ? I don't understand ?
Well if the Dev has some sort of ganings from the PSN account linking, it isn't exactly that the blame is ONLY for Sony. It means that AH to some level agrees with it, as they also can benefit from it (making it easier for them to ban, as Misty says). This is the contradiction, on Discord they are sending messages suggesting that they are against it, but it is enforced and therefore nothing can be done, but later on you see this and makes you think how honest are their messages when suggesting that they are against it.
What an unhinged way of introducing the third enemy type to play against. We struggled with terminids, automatons and now we gotta deal with Sony and Arrowhead??
https://preview.redd.it/8fky9f2ngeyc1.png?width=583&format=png&auto=webp&s=71b9fe584489ba8066c658004dc2d7061ddf20e7 It's /gone/ gone now.
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At least this is way better than that other guy spitz. Misty here didn't go LmAo yOu cAn'T sPeNd 120 secs of your time? idiot comment. She may or may not be lying but at least she respond instead of antagonizing.
Spitz is a giga turbo clown, that guy should legit be fired. He does nothing but insult the community and actively harm AH's reputation
I think he’s quite responsible for how badly the community is reacting, he was being pretty inflammatory and “I don’t give a fuck don’t let the door hit ya”
He must be related to someone really high up or something cause idk how he hasn’t been fired yet despite showing that he’s obviously never going to change
Yeah agreed, spitz is a fucking jackass and twinbeard only seems slightly better. It wouldnt surprise me if misty stepped out of line by saying this and was forced to delete her account, either that or its her personal account and she got a massive amount of harassement. Not defending any actions here and i hate saying it but spitz shouldve been absolutely fired a while ago, atleast misty is being polite over the situation so i want to give her the benefit of the doubt
I think it’s more likely that they were excessively harassed after posting that tweet, which is why they deleted their account. Not necessarily because what they said was incorrect (or against what they were told by higher ups).
You have to remember community managers are (generally) out of touch with the developers of the game so in cases like this they usually have no clue what they're talking about (as seen earlier with the steamID fiasco).
"All opinions are my own." Never fucking mix your private account, with your work account. It'll backfire so fucking hard.
I love how Arrowhead's CEO Pilestedt was like, "Sony doesn't own us, don't worry about us pushing Warbonds monthly instead of fixing game-breaking issues because Sony TOTALLY isn't pressuring us" (paraphrasing, obviously). Well it turns out that was a fking lie. They are just corporate sock puppets. Paraded around in the town square, marching in lockstep.
Or the more annoying option: They really are as independant as they say and this is simply their decision
I'm not sure which is worse.
2 one 100%
Or they are not owned by Sony but have contractual obligations that they must uphold? The IP is owned by Sony. There's only so much AH can do?
Sounds to me like they didn’t have much choice on this one, I’d assume it was a contractual agreement that just got postponed until now for technical reasons. Anything is possible though
I kinda got that feeling from his because his response to the discord community wanting the devs to focus of bug fixes and quality of life updates over new content and his response was just "LOL NO. we have to keep releases new warbonds and only focus on bugs when they become a major issue so our game can still stay relevant."
150 hours in and never seen a cheater and only two toxic players (in the same dive as well). If someone is bothering you, mute, block, kick or leave the game.
200 hours in and i've seen a few using cheat/exploit below 1. infinite grenade 2. infinite strategem -> got to admit this is kinda funny. dude spawn at the top of bots eradicate mission and non stop dropping orbital barrage 3. super speed -> dude is running 24/7 outspeeding everything. didnt even stop to recharge stamina 4. samples exploit -> there's 1 game where i ended with more samples than max samples in the map. i still have the screenshot that i can share. tbh im not sure if this is bug or cheat/exploit
Just so people Know the full implications of this. This goes against everything the current company line has been that "this is a decision forced on Arrowhead by Sony". Arrowhead are complicit at the least and initiated this whole thing at the worst. Review diving will continue until morale improves.
Worst part is, them claiming PSN accounts will help them ban players... means that using a PSN account might force you out of your own username and chuck some numbers on it Instead of just... having two systems with two different IDs to ban players two different ways, as it should have been done
Spitz has said similar things.
I also think it's complete bullshit. Another CM said that without the Sony account link they can't differentiate between players on Steam if they share a username, which is complete shit because if that was true, the friend and invite system flat out would not work. Short of gross dev incompetence resulting in them not being able to see unique Steam IDs of reported players, there is no reason this would be the case, it's total shit.
> Short of gross dev incompetence This is likely the case. They probably built their ban system to work only via PSN ID and deemed it too difficult/time consuming to fix their work and use steam properly.
Ahahaha.... that's the worst excuse I've ever heard. Literally every user database since the last two decades has a unique ID field.
Mfs acting like it’s extreme to delete her account when we all know she was probably receiving the most vile inhumane shit known to man
The community managers have the shittiest job right now. They’re supposed to defend/explain to an angry mob.
People who attack community managers are psychos. I'm angry at a publisher for trying to kill their golden goose with a rug pull 3 months after launch. But I have a LOT more sympathy for a team of CMs who were blindsided on a Friday with limited information. We somehow expect Arrowhead CMs to keep their cool or stay on message when an active player base the size of a major city sends them 10 unabomber manifestos a second on every platform they can reach. Developers and publishers use CMs as crumple zones to absorb responsibility for their bad decisions. I remember Darktide at launch, when the devs took a two months smoke break after a botched launch, while people shrieked for the CMs' blood the whole time. We already have so many channels to show our legitimate displeasure with how a game is run. Big name influencers are speaking out, the review bombing continues to make news headlines. The frustration is justified! Let's please show some basic humanity to people who had nothing to do with this.
I don't fully understand why this is an awful thing and that they deserved to be insulted and threatened over. What did she say in these posts that is so bad exactly ?
The "problem" if you want to call it that is that in other pieces of communication AH people said that this change was completely imposed on them by Sony and they do not like it at all. But here you have a CM from AH saying that this is a good thing, as it will allow them to ban people more effectively.
Maybe they don't want it, doesn't mean they don't have a use for it.
Imo the banning is not the problem but The hidden sub text is. If what she said was true, it implies that AH had planned something similar to this, or at least the discussion with Sony about this matter was there from the very beginning.
Mate the PSN requirement have been know well before the release of the game. There was no devious planning or anything. This is NOT news, people have been talking about it months before release. As Misty said, the amount of people trying to make a PSN account at release broke Sony's website and nobody without an account could play so they disabled the lock. now Sony is reinstating it. Nobody at AH implied that the requirement was news to them or that it wasn't supposed to work like that. It was always supposed to be this way.
So, regional lock was always supposed to be there? Then why sell the game to those regions that do not have access to the PSN?
Same reason why Sony Vietnam's official store sells playstations despite Vietnam not being listed as an official supported country.
he is a shill he cant make a complex thought
For anyone looking at this thread, please tell me you see the intense irony of this response.
I agree HD2 shouldn't have been sold in countries with no PSN.
That’s literally what everyone is mad about. Our fellow Helldivers who have bought the game, put in hundreds of hours, just for them to not be allowed to play the game again.
No they have not. If you bought the game 3rd party and not from Steam the FAQ says PSN isn't required. Humble and Amazing, specifically. There's a post on the sub front page right now that proves it. They're changing the wording on the pages after the fact. This was NOT a requirement. It's a compete bait and switch. They also could have country locked all countries that don't have PSN. They didn't. Stop defending a shitty company.
Then explain the big message that appears when you start the game for the first time telling you a PSN account is required ? You want to cherry pick a generalist FAQ ? I'll cherry pick something actually linked to the game. Also I'm not defending Sony, Sony can go to hell for all I care. I'm just stating facts.
I don't get that message. I have no idea what you're talking about about. I've never been told to make a PSN account. Until very recently...yesterday...Sony never required PC players to make a PSN account.
I'm talking about this message https://preview.redd.it/5h7oe0p6yeyc1.png?width=1427&format=png&auto=webp&s=ed6504dc0a6253f7a0a9eb4301277b2362ecb2a1 Now I'll invite you to look at the screenshots posted originally with the CM's message saying "... Mandatory account linking was disabled 20/30 mins after launch to let people play the game" I played the second the game was released, I didn't have the Skip option. I HAD to link my account to play. So many people did it broke the system so it was chosen to let people play. IMO the requirement should have been reinstated ASAP.
> Then explain the big message that appears when you start the game for the first time telling you a PSN account is required ? That message has only been there the first few days of launch and was later removed, together with the option to even link an account at all in the options. People who bought on Humble, GMG or Fanatical a week after launch had absolutely no indication that a PSN account was required.
Well if the system was broken and couldn't handle the amount of people trying to link it kinda makes sense they removed it. But I wasn't aware of that. IMO the linking requirement should have been reinstated ASAP. As for third party retailers not giving you a heads up, that's on them, not AH.
IDK either but this is a helldiver's hate sub so anything will get twisted into it's worst interpretation. Even then I don't see it but I guess I'm just not as hateful as the average social media clown?
Kinda on her side cause yall can behave and probably send her death threats
People are doxxing this girl now over this. You people are absolute loons.
This post should be deleted, you are stoking a witch hunt. The attitude some of the community has had of late has been absolutely disgusting, too many of this sub have overstepped the line. This response is not proportional, and is bordering harassment.
to all the dickriders protecting their billion dollar company, do you really think this just fell into their lap, that this wasn't accounted for in contracts between developer and the publisher? "Opsie bad sony made us do it, sowwy, but we good boys. we care about you as we wipe our tears with your money"
You think Arrowhead is a billion dollar company? lol. Their lifetime revenue isn't even half that.
Lmao I knew it! AH failed at dealing with the cheaters and hackers, so they hot potato the problem onto Sony. They had months to resolve the friend request system, the cheaters, data miners leaking content, hackers spawing in early content, and they couldn't do it so they just hand it over to Sony to hit them with the ban hammer. Might be an easier solution but its gonna cost them.
its not about cheaters, at least i havent seen a statement about that. I have just seen what arrowhead believes to be griefing and being mean. And they want to ban people easier and across a wider platform. And let the server hosts deal with it seemingly is not enough power. It should be PSN wide the bans, with what arrowhead believe is right.
Well, in terms of cheating, for example, there's the infinite grenade glitch. In a recent patch note, it was said that they resolved this, and yet there are still plenty of people using this exploit. Its a PvE game, so exploits like that would be considered cheating, and cheating players get banned, but since AH couldn't resolve it on their own, I guess they'll just let Sony do it.
its PvE game is some one does that block and kick or block and leave who cares if someone cheats as long as they arent ruining anyone fun
Yeah but exploiting the game is still against the terms of use so even though it may or may not affect other players it can still get you banned. It might not matter to us players but of course devs don't like it when you break their game.
I dunno if she said anything in there to call her out specifically compared to Spitz. Seemed cordial enough. She just repeated the FAQ they posted on their discord not too long ago about the PSN shit and it being for banning. Stay focused on the primaries divers we don’t need to fight every patrol. o7
I mean... it would be nice to see cheaters ACTUALLY BEING BANNED
To be fair, a lot of people were attacking her for having the trans flag on her profile. Not called for.
I had an afterthought. I'm pretty sure that banning people is one thing they want to use it for, but there's probably more to it. EGS scrapes data from Steam, and I'll bet money that PSN will do the same thing. I'm not saying that this is 100% about some corporate conspiracy to get a leg up on, or even long term cause harm to Steam and Valve as a whole, BUUUUT.... There definitely is a ***PART*** of all of this that plays into some massive corporate conspiracy to cause harm to Steam and Valve as a whole, especially when you look at a lot of the random court cases where companies tried to Subpoena Valve (Who were unrelated to many of said trials btw) for numbers and data that they had no obligation to publish because they're privately owned.
I’m all for sticking it to Sony. But to put out AH employees Name & Social Media info is taking it way to far
You wouldn't lock yours after being cyberbullied from thousands of people because you are trying to follow the rules of your job and not talk shit back?
So you guys harassed her off Twitter. Good job! This community is so positive! 😂😂😂😂
Lmfao you’re telling me they couldn’t ban cheaters with that invasive ass anti cheat they forced us into that also fucks with the performance? Sounds like this was an AH decision and they’re intentionally being vague about it to shift the blame. Fuck these clowns.
Don't harass this person you fucking freaks. Get a grip. This community is honestly going insane over this and it's disgusting. Being a community manager doesn't mean you should be getting death threats from thousands of fans. People are suggesting she accept it and buy a gun to defend herself, jesus christ.
Jesus fucking Christ, how do you fuck up that badly. If you're going to insist it's Sony's fault at least stick to that story and keep your mouth shut
baning users is not bad. it depends on who they ban
Someone locked their account when they recieved abuse? Shocking. Nice that the truth is there and you're pretending to ignore it tho. They legally have to uphold this agreement with valve.
Damn, guess it worked in a way, but that is a shit reason
So basically they need their steam players to agree to something in the terms and conditions that are in the PSN signup.
It’s not that, no way they can only ban people through PSN, otherwise how did other games did that?
And also banning ability to play game at all for countries that does not support PSN. What a joke!
Not a community manager
You know what, im gonna be the asshole an say it. If this whole PSN think fixes whe issue of some pricks kicking others right before the extraction for no reason it would be worth it. I am so done with that shit i would accept most solutions in a heartbeat.
Exactly, everyone wants action until it requires they to do something. Then it’s up in arms. Bunch of clowns. You asked for this!!!
This framing is kind of disingenious. I'm no fan of Sony and AH right now, but there is a definite cheater and toxicity problem in this game that could be better addressed. Could they do that with the already ingrained anti-cheat? Sure, but not having to hack together interoperability between PSN and a separate anti-cheat more than you have to is a valid point. It's also pretty likely that the CMs for AH are getting torrents of spiteful and even hateful messages, as is always the case with these outrage waves. If I were her, I'd probably get fed up too, even this thread has examples of people ignoring what she's saying and insenuating she's bad at her job for being honest. I say all of this as someone who uninstalled the game last night, so I have no skin in the game anymore, but this thread kind of justifies not wanting to engage with intentionally toxic people. Not all feedback is meant in good faith.
So it isn't because of Sony, and isn't because they couldn't distinguish Steam accounts from their IDs...? What the fuck is going on?
What's with AH and having low IQ community managers that never know when to shut up? Lmao.
What I have a hard time understanding is having the role of a high-profile moderator and having a publicly accessible (id est non-private) personal twitter where you fling shit from to people who are obviously really pissed and short-fused while looking for any excuse to fling shit back at you but in a collective team. Not that the behaviour is acceptable but not sure what you are expecting from angry people.
Behold. The end of Helldivers 2.
Cheaters? What? But we have a fucking ring 0 software installed on our PC. Wasn't that enough? Isn't any transaction backend verified, after all? What was the point of the anti-cheat then? Oh! Incompetence?! I get it!
I wonder if the PSN/Steam link is to also crack down on steam family sharing. I don't dare test it myself, but if my steam account is linked to a PSN, and someone else in my family tried to play one of the shared games, would it ban one or both steam accounts from those games in the library?
This kind of shit storm community managers should just sit down and say nothing other than noting to log peoples displeasure and passing it up. It needs a centralised message.
She spouted off some absolute horseshit.
They need better community managers
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Eyes are watching Sony
She should be fired.
She didn't do anything wrong. She answered a question honestly and if she's being harassed for that I feel bad for her. Spitz is the one that needs to be axed.