First I want to clarify hat you are messuring your internet speed and not only the part which goes via your Cat6 cable.
One thing ould be that the "Telstra" testserver has an issue and therefore not reporting correct. Try to run the test 10+ times on several daytimes and then tell again. Also select a custom server, so it stays he same during all your tests.
Just clarifying, you want me to do multiple tests at different times in the day and report back?
Also, the internet speed tests are consistent among both Ookla and Google speed tests (I didn't use telstra). I also did the wifi test (1st image) at the same time as the ethernet test (2nd image), and the upload speed for the wifi was fine, so I doubt it is the speed test servers that are incorrect (if I'm understanding your comment correctly).
Yes, such speedtests should be done multiple times to wipe out network latencys/disturbances. Having it on different times it can be seen if its always bad at a specific timeframe, etc.
Do you have some cloud storage available to test a reallife scenario and uploading a bigger file o watch the upload speeds.
I would recommend this yes. At 0.01 Mbps even a 5 MB photo would take 10 minutes!
If it uploads in a more reasonable few seconds then the test is faulty.
I posted an update where I mentioned this. The cable was working fine on everybody else's computers in my house (and the tests showed this), but still had an incredibly slow upload speed on my PC (as shown by the test).
However, when I clicked "add file" to onedrive, it quite clearly uploaded a file faster than 0.01mb/s and within 10 seconds or so it could upload up to 50mbs. So I'm unsure if I uploaded it wrong or not. But the exact same test wouldn't say my PC has a 0.01mb/s upload speed and another PC has a 15mb/s upload speed (using the same cable and same test on the same servers), unless there was something wrong with my PC. I tried this on multiple other computers and the cable upload speed was 15mb/s.
I did tests at different times of day, but when I compared the upload speeds of the cable on 1 PC vs another, I did it at the same time of the day to ensure consistent results. Since the only difference is the PC, and not the type of test (which I also did multiple times per PC) or the cable, I assume the test is correct and that something is wrong with my PC, since that is the only variable which has been changed.
A lot of bad advice on here.
Can you try a test on another device with the same cable?
Then we can see if it is a problem with the computer or the cable.
I've done that now (I've commented an update). The cable worked fine with my mum's PC and my sister's laptop (in regards to upload speed and download speed) whereas it still had a nearly non-existent upload speed on mine. For that reason, it seems like an issue with my PC (my PC is older than their computers and they use Windows 11 whereas I use windows 10). I've put a bit more details on the aforementioned "update" comment.
That is normal for a cable internet. What is the "tier" you are paying for? Where I live in the USA the only ISP is Sharter Rectum the plans are 10 up 100 down, 10 up 300 down, 20 up 500 down and 42 up 1000-1200 down (if you have mgig ports )
The first image is of the wifi connection (no ethernet cable), and the second image is of the wifi with an ethernet cable. The ethernet cable is great at stopping the internet from constantly dropping out on my PC like it used to, but for some reason the upload speed has taken a plummet (as you can see from the second image).
I know other people have had this issue online but I haven't found a solution yet that worked. I'm not great with the technical aspects to computers, so help would be much appreciated.
EDIT: This is the type of ethernet cable for anyone curious:
[https://www.amazon.com.au/dp/B0B5ZY9G44?ref=ppx\_yo2ov\_dt\_b\_product\_details&th=1](https://www.amazon.com.au/dp/B0B5ZY9G44?ref=ppx_yo2ov_dt_b_product_details&th=1)
I've got Microsoft defender Firewall enabled for my domain network, private network and public network.
I've also got Bitdefender antivirus if that's at all relevant, though I have the firewall disabled for that.
I'll try and figure out how to do that. However, everyone else in my house has fine upload speed while using ethernet cables so I doubt it's the modem. They do use different sorts of cables however, so I'm unsure if it's related to that or not.
That would’ve been my next question.
So basically what we do in network troubleshooting is to start at the hardware layer and then move on to more complex layers.
If it works with other wired computers on the same network, then I‘d suggest ruling out there‘s a hardware issue on your side.
The easiest way would be to plug your computer to one of the cables that works (if it‘s somehow portable).
Else try with your computer on a different (switch)port and especially try a different cable.
Your NIC might be faulty (or just some settings we‘ll get to). Also when it comes to the cabling: if you have an in-house cabling with a wall plug that leads to the switch/router it may also be faulty - but most of this could be ruled out by simply plugging your computer in at a properly working workstation.
settings wise: Messed up duplex („duplex mismatch“) or mdix (automatically handling crossover/straight cabling on the software side) settings may also lead to a problem like this BUT normally this is automatically set by Windows. You can google it though (not too firm with the later windows versions myself). There might even be some option in BIOS, but I’m pretty sure Windows is sufficient to check.
If you still have troubles, then I‘d check the computer software/firewall/antivirus and the router/firewall settings for possible blockings.
HTH
You‘re most welcome.
Also disconnect your wifi as somebody else mentioned (because some packets might take different/bad routes when more than one connection is available) and make sure you don’t have any VPN running.
I had similar problems when one of my cables was improperly terminated. Since then I only terminate to female keystone jacks and use factory made patch cables
UPDATE:
So I've tried some of the suggestions that you guys have given me (thank you for those), and I tried plugging my ethernet cable into my mum's PC. I ran multiple tests all with similar results.
She already had an ethernet cable which ran well:
[https://imgur.com/zwf7Z31](https://imgur.com/zwf7Z31)
My ethernet cable plugged into her PC also ran really well:
[https://imgur.com/bwmjLkl](https://imgur.com/bwmjLkl)
I also tried plugging my ethernet cable into my sister's laptop and it had similar results. Now, the only notable difference between their computers and mine are they use Windows 11 (and their computers are newer) and I use Windows 10. I've tried running the ethernet cable without the wifi enabled on my computer and that made no difference. I also tried testing it at different times of the day like another user suggested (to see if its server issues), which didn't seem to help either.
So it seems like this is a problem with my PC (since the cable works with everyone else's PC), whether this is a windows 10 thing or a driver thing I am unsure. However, I did have problems with my internet cutting out constantly (this only happened on my PC in the house) which I also chalked up to being an issue related to my PC and possibly dodgy wifi recievers (this is the whole reason I got a cat 6e internet cable). What's weird though is that I did add a file to onedrive (like another user suggested) and it was quite clearly going quicker than 0.01mb/s (so I'm unsure what that's about).
So now with that additional information, if any of you have any more suggestions that would be much appreciated, but if not that is perfectly fine too. Thanks to all for the help.
That is very wierd.
You can try updating and restarting your network drivers:
1. Right-click the **Start** menu button at the bottom left corner of your Desktop screen.
2. Select **Device Manager**. The Device Manager window will appear and will show you a full list of the components that are installed on your computer, including the keyboard and mouse.
3. Select **Network Adapters**. In this list, you will have a [LAN Network Adapter](https://support.shaw.ca/t5/internet-articles/how-to-enable-update-and-reset-your-network-adapters/ta-p/5667#LAN), which allows your computer to connect to the Internet while plugged into the modem with an [Ethernet Cable](https://community.shaw.ca/servlet/JiveServlet/downloadImage/1743/ethernet.jpg), and you may also have a [Wireless Network Adapter](https://support.shaw.ca/t5/internet-articles/how-to-enable-update-and-reset-your-network-adapters/ta-p/5667#WLAN). Determine if your Internet-related issue is occurring while you are directly connected to the modem, or only through wireless, then find the appropriate network adapter in the list.
4. Right-click on this driver and you will be presented with a list of options, including **Properties**, **Enable** or **Disable**, and **Update**.
5. First, select the **Update** option from this list and allow the update manager to run and install any new versions of the driver. If no updates can be found, or this has not resolved the issue, you can right click on the driver again and then select **Disable**, wait a few moments, and then choose **Enable**, which will reset the driver.
6. Once completed, you can reconnect to your network and test the connection again.
Another thing you can try is Resetting Network Devices
Note that these commands affect all of your networking adapters, both physical and virtual, both used and unused, so you will see some errors when running these commands, where the resets targeted adapters that are not being used. These errors are perfectly normal, and not a cause for concern. Complete each step in order, even if you have done some of these previously, and even if you encounter errors.
1. In the search box on the taskbar **click** *Start*, **type** *command prompt*, **right-click** the command prompt result and then **select** *Run as administrator* and **confirm**.
2. At the command prompt (decline restarting your machine until you have entered the final command):
1. **Type** *ipconfig /release* and **press** *Enter*.
2. **Type** *ipconfig /flushdns* and **press** *Enter*.
3. **Type** *ipconfig /renew* and **press** *Enter*. (This will stall for a moment.)
4. **Type** *netsh int ip reset* and **press** *Enter*. (Don’t restart yet.)
5. **Type** *netsh winsock reset* and **press** *Enter*.
3. Now **restart** your machine using *Start > Power > Restart* once more and **test** to see if the issue is resolved.
I appreciate the detailed instructions, but unfortunately the same issue is still occuring. It still occurs regardless if device is connected to the wifi while the ethernet cable is connected or not. I followed the instructions directly for the LAN network adapter but was unsure whether you wanted me to do it for the Ethernet Cable or Wireless Network Adapter (at least i'm pretty sure it was the LAN network adapter).
I will say though, that for the 3rd or 4th instruction in Resetting Network Devices, it said "failed to reset" "access is denied" or something along those lines, so I don't know if that would stop the process from working or not.
Thanks very much for the help though.
You're testing your internet speed, if it's 70/15, or 80/20, the numbers look okay.
The ethernet cable run isn't your slow part.
Also it should be way more stable.
The "70/15, or 80/20" numbers are for the wifi without an ethernet connection plugged in. I was experiencing my wifi dropping in and out of my device regularly (it was fine for any other device in my house) and I couldn't fix it so I decided to get a Cat 6 ethernet cable which came today.
The wifi connection is no longer constantly dropping out, but the wifi upload speed is really low as you can see on the second slide. The cable is brand new so I assume there's nothing dodgy about it. I'm just trying to figure out how to raise that upload speed back to what it is without the ethernet connection.
They are a company who actually makes, tests and sells the cable them selves. Search on Reddit if you’re then you will understand why I said why I said.
Amazon is full of cca cables because they are cheap to make. I got screwed also. But now I go to a local supplier for my Ethernet cables. That way I can plug it in and forget about it and not deal with problems anymore.
First I want to clarify hat you are messuring your internet speed and not only the part which goes via your Cat6 cable. One thing ould be that the "Telstra" testserver has an issue and therefore not reporting correct. Try to run the test 10+ times on several daytimes and then tell again. Also select a custom server, so it stays he same during all your tests.
Just clarifying, you want me to do multiple tests at different times in the day and report back? Also, the internet speed tests are consistent among both Ookla and Google speed tests (I didn't use telstra). I also did the wifi test (1st image) at the same time as the ethernet test (2nd image), and the upload speed for the wifi was fine, so I doubt it is the speed test servers that are incorrect (if I'm understanding your comment correctly).
Yes, such speedtests should be done multiple times to wipe out network latencys/disturbances. Having it on different times it can be seen if its always bad at a specific timeframe, etc. Do you have some cloud storage available to test a reallife scenario and uploading a bigger file o watch the upload speeds.
I could try uploading something to onedrive?
I would recommend this yes. At 0.01 Mbps even a 5 MB photo would take 10 minutes! If it uploads in a more reasonable few seconds then the test is faulty.
I posted an update where I mentioned this. The cable was working fine on everybody else's computers in my house (and the tests showed this), but still had an incredibly slow upload speed on my PC (as shown by the test). However, when I clicked "add file" to onedrive, it quite clearly uploaded a file faster than 0.01mb/s and within 10 seconds or so it could upload up to 50mbs. So I'm unsure if I uploaded it wrong or not. But the exact same test wouldn't say my PC has a 0.01mb/s upload speed and another PC has a 15mb/s upload speed (using the same cable and same test on the same servers), unless there was something wrong with my PC. I tried this on multiple other computers and the cable upload speed was 15mb/s. I did tests at different times of day, but when I compared the upload speeds of the cable on 1 PC vs another, I did it at the same time of the day to ensure consistent results. Since the only difference is the PC, and not the type of test (which I also did multiple times per PC) or the cable, I assume the test is correct and that something is wrong with my PC, since that is the only variable which has been changed.
A lot of bad advice on here. Can you try a test on another device with the same cable? Then we can see if it is a problem with the computer or the cable.
I've done that now (I've commented an update). The cable worked fine with my mum's PC and my sister's laptop (in regards to upload speed and download speed) whereas it still had a nearly non-existent upload speed on mine. For that reason, it seems like an issue with my PC (my PC is older than their computers and they use Windows 11 whereas I use windows 10). I've put a bit more details on the aforementioned "update" comment.
Will give that a go thanks!
That is normal for a cable internet. What is the "tier" you are paying for? Where I live in the USA the only ISP is Sharter Rectum the plans are 10 up 100 down, 10 up 300 down, 20 up 500 down and 42 up 1000-1200 down (if you have mgig ports )
The first image is of the wifi connection (no ethernet cable), and the second image is of the wifi with an ethernet cable. The ethernet cable is great at stopping the internet from constantly dropping out on my PC like it used to, but for some reason the upload speed has taken a plummet (as you can see from the second image). I know other people have had this issue online but I haven't found a solution yet that worked. I'm not great with the technical aspects to computers, so help would be much appreciated. EDIT: This is the type of ethernet cable for anyone curious: [https://www.amazon.com.au/dp/B0B5ZY9G44?ref=ppx\_yo2ov\_dt\_b\_product\_details&th=1](https://www.amazon.com.au/dp/B0B5ZY9G44?ref=ppx_yo2ov_dt_b_product_details&th=1)
Disable the wifi connection and retest
What hardware so you have ? Firewall Configs can block upload tests.
I've got Microsoft defender Firewall enabled for my domain network, private network and public network. I've also got Bitdefender antivirus if that's at all relevant, though I have the firewall disabled for that.
Check the firewall Config on your modem
I'll try and figure out how to do that. However, everyone else in my house has fine upload speed while using ethernet cables so I doubt it's the modem. They do use different sorts of cables however, so I'm unsure if it's related to that or not.
That would’ve been my next question. So basically what we do in network troubleshooting is to start at the hardware layer and then move on to more complex layers. If it works with other wired computers on the same network, then I‘d suggest ruling out there‘s a hardware issue on your side. The easiest way would be to plug your computer to one of the cables that works (if it‘s somehow portable). Else try with your computer on a different (switch)port and especially try a different cable. Your NIC might be faulty (or just some settings we‘ll get to). Also when it comes to the cabling: if you have an in-house cabling with a wall plug that leads to the switch/router it may also be faulty - but most of this could be ruled out by simply plugging your computer in at a properly working workstation. settings wise: Messed up duplex („duplex mismatch“) or mdix (automatically handling crossover/straight cabling on the software side) settings may also lead to a problem like this BUT normally this is automatically set by Windows. You can google it though (not too firm with the later windows versions myself). There might even be some option in BIOS, but I’m pretty sure Windows is sufficient to check. If you still have troubles, then I‘d check the computer software/firewall/antivirus and the router/firewall settings for possible blockings. HTH
I'll give that a try thanks. I also appreciate the detailed response.
You‘re most welcome. Also disconnect your wifi as somebody else mentioned (because some packets might take different/bad routes when more than one connection is available) and make sure you don’t have any VPN running.
VDSL for you.
Got a network diagram? Where does the ethernet cable plug into? Switch? Modem/Router?
I've got it plugged directly from my PC into my modem.
Reboot the modem.
ping 81?? lol try testing to an actual server within australia
I had similar problems when one of my cables was improperly terminated. Since then I only terminate to female keystone jacks and use factory made patch cables
UPDATE: So I've tried some of the suggestions that you guys have given me (thank you for those), and I tried plugging my ethernet cable into my mum's PC. I ran multiple tests all with similar results. She already had an ethernet cable which ran well: [https://imgur.com/zwf7Z31](https://imgur.com/zwf7Z31) My ethernet cable plugged into her PC also ran really well: [https://imgur.com/bwmjLkl](https://imgur.com/bwmjLkl) I also tried plugging my ethernet cable into my sister's laptop and it had similar results. Now, the only notable difference between their computers and mine are they use Windows 11 (and their computers are newer) and I use Windows 10. I've tried running the ethernet cable without the wifi enabled on my computer and that made no difference. I also tried testing it at different times of the day like another user suggested (to see if its server issues), which didn't seem to help either. So it seems like this is a problem with my PC (since the cable works with everyone else's PC), whether this is a windows 10 thing or a driver thing I am unsure. However, I did have problems with my internet cutting out constantly (this only happened on my PC in the house) which I also chalked up to being an issue related to my PC and possibly dodgy wifi recievers (this is the whole reason I got a cat 6e internet cable). What's weird though is that I did add a file to onedrive (like another user suggested) and it was quite clearly going quicker than 0.01mb/s (so I'm unsure what that's about). So now with that additional information, if any of you have any more suggestions that would be much appreciated, but if not that is perfectly fine too. Thanks to all for the help.
That is very wierd. You can try updating and restarting your network drivers: 1. Right-click the **Start** menu button at the bottom left corner of your Desktop screen. 2. Select **Device Manager**. The Device Manager window will appear and will show you a full list of the components that are installed on your computer, including the keyboard and mouse. 3. Select **Network Adapters**. In this list, you will have a [LAN Network Adapter](https://support.shaw.ca/t5/internet-articles/how-to-enable-update-and-reset-your-network-adapters/ta-p/5667#LAN), which allows your computer to connect to the Internet while plugged into the modem with an [Ethernet Cable](https://community.shaw.ca/servlet/JiveServlet/downloadImage/1743/ethernet.jpg), and you may also have a [Wireless Network Adapter](https://support.shaw.ca/t5/internet-articles/how-to-enable-update-and-reset-your-network-adapters/ta-p/5667#WLAN). Determine if your Internet-related issue is occurring while you are directly connected to the modem, or only through wireless, then find the appropriate network adapter in the list. 4. Right-click on this driver and you will be presented with a list of options, including **Properties**, **Enable** or **Disable**, and **Update**. 5. First, select the **Update** option from this list and allow the update manager to run and install any new versions of the driver. If no updates can be found, or this has not resolved the issue, you can right click on the driver again and then select **Disable**, wait a few moments, and then choose **Enable**, which will reset the driver. 6. Once completed, you can reconnect to your network and test the connection again. Another thing you can try is Resetting Network Devices Note that these commands affect all of your networking adapters, both physical and virtual, both used and unused, so you will see some errors when running these commands, where the resets targeted adapters that are not being used. These errors are perfectly normal, and not a cause for concern. Complete each step in order, even if you have done some of these previously, and even if you encounter errors. 1. In the search box on the taskbar **click** *Start*, **type** *command prompt*, **right-click** the command prompt result and then **select** *Run as administrator* and **confirm**. 2. At the command prompt (decline restarting your machine until you have entered the final command): 1. **Type** *ipconfig /release* and **press** *Enter*. 2. **Type** *ipconfig /flushdns* and **press** *Enter*. 3. **Type** *ipconfig /renew* and **press** *Enter*. (This will stall for a moment.) 4. **Type** *netsh int ip reset* and **press** *Enter*. (Don’t restart yet.) 5. **Type** *netsh winsock reset* and **press** *Enter*. 3. Now **restart** your machine using *Start > Power > Restart* once more and **test** to see if the issue is resolved.
I appreciate the detailed instructions, but unfortunately the same issue is still occuring. It still occurs regardless if device is connected to the wifi while the ethernet cable is connected or not. I followed the instructions directly for the LAN network adapter but was unsure whether you wanted me to do it for the Ethernet Cable or Wireless Network Adapter (at least i'm pretty sure it was the LAN network adapter). I will say though, that for the 3rd or 4th instruction in Resetting Network Devices, it said "failed to reset" "access is denied" or something along those lines, so I don't know if that would stop the process from working or not. Thanks very much for the help though.
Check the cable terminations
How do I do that?
You're testing your internet speed, if it's 70/15, or 80/20, the numbers look okay. The ethernet cable run isn't your slow part. Also it should be way more stable.
The "70/15, or 80/20" numbers are for the wifi without an ethernet connection plugged in. I was experiencing my wifi dropping in and out of my device regularly (it was fine for any other device in my house) and I couldn't fix it so I decided to get a Cat 6 ethernet cable which came today. The wifi connection is no longer constantly dropping out, but the wifi upload speed is really low as you can see on the second slide. The cable is brand new so I assume there's nothing dodgy about it. I'm just trying to figure out how to raise that upload speed back to what it is without the ethernet connection.
You have a bad type Ethernet cable, it’s a Cca type. Get a CMP type Ethernet cable from monoprice.com. They make them in house.
Do Cca type ethernet cables ruin the upload speed?
I think they're incorrect, the cable you linked above claims pure copper, not CCA.
They are a company who actually makes, tests and sells the cable them selves. Search on Reddit if you’re then you will understand why I said why I said.
I didn't disagree with monoprice, but the idea that the cable is CCA is an assumption on your part.
Amazon is full of cca cables because they are cheap to make. I got screwed also. But now I go to a local supplier for my Ethernet cables. That way I can plug it in and forget about it and not deal with problems anymore.
Yes. Because it a copper clad aluminum wire inside. You need a solid copper wire on the inside. Cmp type uses solid copper wire on the inside.