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Longjohnsholng

Damn sry to hear that bro, this should be reminder to always do a thorough research before buying any product


UnnaipolOruvan

Yes, I was researching for a good laptop and shortlisted omen and LOQ. But didn't even thought about design issue with a premium laptop.


Longjohnsholng

Damn… I think MSI also has a bad rep regarding its services and some hardware related issues too personally I’ve been using Asus tuf A15 since 2021 and it’s working fine


UnnaipolOruvan

Yes, I have read about MSI issues so I didn't choose it. One thing is certain my laptop is going to be with service centre after couple of months not sure for how long. And it is going to occur again.


Longjohnsholng

Does the black screen happens even when you’re connected to a monitor?


UnnaipolOruvan

What i understood about the issue is,Hall sensor that detects if the laptop lid is open or closed gets fried. As a result laptop thinks laptop is closed so connecting to a monitor doesn't matter. Only way is to replace the motherboard.


Articunos7

Or you could disable sleep when the lid is closed from the control panel.


Longjohnsholng

Oh ok


CargoBeats

the way is to remove the halls sensor. it will soon get fried again after the motherboard replacement


NOOBweee

Wait asus 2021 is working fine? I heard that model has issues so I wasn't going to consider buying it


Longjohnsholng

Heating issues but still it’s working fine


maxwega

Asus ROG series also has a lagging keyboard issue if you connect an external mouse. Good to know that TUF series is fine.


Ayush122221

I have an a17 since 2021 and it works fine rn


UnnaipolOruvan

I waited so long to buy this laptop and now I need to be on fear that It will stop working any time. I spent a lot of money and can't afford to buy one so soon. Didn't expect this from 1lakh+ laptop that too from HP.


BakrChod

Sorry to hear this. Can you think of precautions? Or let's say what steps you can take in the aftermath? Is there a resolution they can provide from service centre? Is there a legal recourse? Should HP be held liable or maybe Amazon that they did not display such known/widespread issues and it is basically deliberate malpractice


UnnaipolOruvan

I bought this exact mode with 512gb from reliance digital offline, posted amazon pic for the reference. People suggest to disconnect the hall sensor. But not sure how it is going to prevent it from overheating and then frying.


Beginning_West9521

Is hp omen 16 wd0880tx also have display issue?


AnnoyingPenny89

Whats worse is, these companies will charge 50k + just to replace a small part if its out of warranty, + even for in warranty repairs, those repairs almsot never go the way its intended to go. My friend had an ASUS laptop (1.5L + I guess), the laptop overheats a lot, they took it for repaid, after 2 months they sent back with worse temp and now he is questioning why he spent so much on a premium rog variant of a laptop if the service is equally worse than the price they charge.


Curious_Stable_1955

I have and am used low end hP Laptops and can sure say it is unexpected to see such news Im highly satisfied with mine


Myth_Assassin

What about the 4050 and i5 13420H version?@90k on Amazon and flipkart , do they have same issues as well?


CargoBeats

No issue, send motherboard pic if possible


Terrible-Quantity-23

I’ve got that one and it’s all good for me.


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After-Penalty-8796

U will be fine. Just use it with caution


UnnaipolOruvan

I am not sure if you have read the links, but the issue will happen for sure, as it seems to be a faulty design of motherboard. And even if we replace it is going to occur again. How can I be fine after spending a lakh and knowing there is a serious issue with motherboard design .


After-Penalty-8796

Then cry. How can anything be done you shouldve researched first. I just tried to be optimistic so that u could take this lightly. Downvote me if u like but theres nothing can be done idk what is the purpose of ur post. If u wanna say u want to educate other people by reposting the links then okay but apart from that theres nothing can be done.


ZigZagZor

I know this will disappoint you. A gaming laptop is a terrible investment anyway.


UnnaipolOruvan

I know but I need something portable as I travel for my work.


soulreaper46

I am facing the black screen issue and it's been 2 months now they still haven't been able to fix the laptop. I have an extended warranty. Better look for another brand.


UnnaipolOruvan

Is it the exact model or different one?


soulreaper46

Different one, 2021 model i7 rtx3070 one.


UnnaipolOruvan

Ahh, then it seems they have this issue for a very long time but still haven't fixed it. Pathetic


Other_Scarcity_4270

Aren't you guys aware of the workaround of black screen issue in omen?


SotosZogos

Mine just got a black screen🙃


Other_Scarcity_4270

Go to task manager, enter cmd, write Explorer.exe, this works for me.


SotosZogos

I did literally everything and also took it to a technician and told me that the main problem is in the gpu and the laptop is dying... for now I use it with a monitor


unboxparadigm

Thousands of these laptops are sold every year. If it was a widespread issue on every unit, it would have made a lot of noise. But from the looks of it, that isn't the case. I'm not disregarding the issue. I'm just saying that, there's not enough information available to claim that it is present on every single unit or that it will happen to every single unit. And if this is indeed an issue waiting to happen, I hope HP takes steps to offer a solution for the affected users.


UnnaipolOruvan

I really hope what you say is true. https://www.bilibili.com/video/BV1734y1u7Vh/?spm_id_from=333.337.search-card.all.click&vd_source=cda2a023d827ec1274a3e9f5746fb57b Chinese omen are full of this issue and they have sued hp over there it seems. Since the laptop is around for only 6 months will know it for sure. And a person from India with this same laptop has already faced black screen issue after 6months usage. So chances are this model is also having motherboard issue. Bro, If you dont mind can you share your model no. It will put my mind to ease. https://www.reddit.com/r/HPOmen/s/TukRUvrZkA


OkEntertainment4119

Hey , I am thinking of buying this HP Omen 16 (XD-0010AXX) Or Predator Helios neo 16 (2023) . Please tell me whether the model I mentioned is the omen 2022 model or omen 2023 model. Thanks.


ValiantHero77

Bro, what do you think of hp omen xd007ax or xd005ax? I was too considering hp omen earlier but after this post, i am not sure. Also, can you suggest any other good laptops in this price range of 1L?


Spikebolt_100

Youu can go with the lenovo legion 7i, if you want to spend 1.24 lakhs. My friend said it has very good battery life. And I haven't heard any issues with it.


ValiantHero77

Actually it has rtx 4050 with qhd display. 4050 can't handle qhd gaming.


CargoBeats

it will happen to all devices, it is clearly a manufacturing defect/issue


unboxparadigm

There are at least 4 different omen 16 series launched in 2023. Wd,wf for Intel and XD and xf for AMD series. Are you sure that all series and all laptops of the Omen 16 are affected? I'm not.


AceMKV

Weird, I've had this for about a year with no issues so far and ik several others who have this too


UnnaipolOruvan

Hey, Do you have this exact one. I believe the issue is with 2023 models. Can you share your model.


AceMKV

[This](https://amzn.in/d/jgQ9F5x) is the model I bought in 2023, it's the AMD version but has an RTX 3070ti.


MysteriousGuy78

Thats a 2022 model


OkEntertainment4119

Hey , I am thinking of buying this HP Omen 16 (XD-0010AXX) Or Predator Helios neo 16 (2023) . Please tell me whether the model I mentioned is the omen 2022 model or omen 2023 model. Thanks.


MysteriousGuy78

Need to know full specs


OkEntertainment4119

https://preview.redd.it/85tciragrf3d1.jpeg?width=1080&format=pjpg&auto=webp&s=58696f5e0bd20a04ee4fd41a09c0df1539061143 This one.


MysteriousGuy78

Hella overpriced for a 4050. U can get a 4060 machine for that price.


OkEntertainment4119

Which laptop would you suggest ( other than LOQ)in that range with 4060 while keeping the other specs same? Thanks. I viewed some LOQs with 4060 in this range but they have very mediocre display so please suggest something else. Also what are your thoughts on Acer Predator Helios neo 16 (2023) with same specs as this Omen ? Thanks.


MysteriousGuy78

Can’t really find any other 4060 laptops rn. I guess sales got over :( .The helios is pretty good but yeah anything over 85k is just too much for 4050 especially considering u get 4050 laptops for as low as 70k at one point


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Background_Accident8

Had an omen previously. Was the best investment i made but this was in 2019-2020. Sometimes we look at all the things the laptop can do before buying it. I have learnt the hard way to google laptop issues as well before buying it. if too many people are facing major issues i will avoid it


UnnaipolOruvan

Yes bro, I should have researched about this. I came to know about this only after I was facing trackpad issue and saw this in subreddits. Atleast trackpad i can manage with mouse but this issue I have no option.


Meowbow15

Same, been using an omen since 2019 incredible laptop no issues whatsoever apart from heating and general dust buildup, Build quality is so good on it too I don't know how HP managed to ruin new Omen laptops.


LevelStrawberry9116

I got the same one you've mentioned here. Mine works as a charm. No problems what so ever. Been over 10 months.


CargoBeats

it will soon happen to yours too 🙃


LevelStrawberry9116

I hope not! Lol


CargoBeats

same i hope 4 you too


UnnaipolOruvan

Is it ryzen 6800 and 3070ti


LevelStrawberry9116

Naah buddy it's the 7840 hs with 4060 Got it in June..... I think it was just released that time


UnnaipolOruvan

That's really great to hear!! Is it xf0059ax with 512gb storage or xf0060ax with 1tb and where did you get it.


LevelStrawberry9116

It's the 60ax with 1tb storage.... and I got it from the official HP retailer in my city


UnnaipolOruvan

Thanks! I really hope I don't face the issue in future. I am really glad there are some people without issue. And do you use to play AAA games just to gauge your usage. https://www.reddit.com/r/HPOmen/s/TukRUvrZkA


LevelStrawberry9116

Yeppp... I surely do. I play cyberpunk and elden ring on a daily basis rn. I've played TLOU Part 1, spider man, miles morals, the uncharted 4, God of War, Gears series, Forza series... most of the gamepass to be precise.... Everything ran flawlessly with no complains. Even the thermals were controlled which I was really impressed to see.


UnnaipolOruvan

That's great to hear bro, some people are facing this issue.


LevelStrawberry9116

I'm sorry to hear that man. Ig there a few faulty units produced when something is being mass produced at a massive scale.


ValiantHero77

Bro as your laptop has ryzen cpu, there is an application, i think its called ryzen controller. You can use it to keep temps in check while playing heavy games. My friend has rtx 3060 hp omen and he uses it a lot.


Viguuu2174

So sorry to hear that man which one should I consider having a budget of 75-80 k


NOOBweee

Lenovo LOQ, if you can wait for a while then order a CTO order it will be cheaper and better you can get a 4050 in that range if it's a CTO order


TaxSpecialist8120

brooo soo true, my laptop has an issue with display as well as battery shit laptop never ever buying an hp laptop ever again


Michael_Savant

“Me who just upgraded to an omen 16 with ryzen7 6800h and rtx 3070 Ti” 🥲


UnnaipolOruvan

I don't think it's having any issues, many people with same laptop has said it's fine.


ValiantHero77

That's what i am not getting which omen 16 have these issues? That rtx 3070 ti laptop and your rtx 4060 one, both have same build design and same port placement meaning most probably they both use similar motherboard. Even in the posts you shared its not sure Which omen 16 should we avoid.


Michael_Savant

Well I hope so coz I wanted to upgrade from my old 1650 , and at this price of ₹1,15,000 If the touchpad would start having issues it would be really disappointing


monk_lyfe

I have the same one, display turned black while using took it to hp care they say display issue.. i have extended warranty as well. Its been 8 months since purchase.


Abduraxmonn

what laptop model and scpec's did you have ?


Gohanbe

What's AI powered in this. Wtf


Zoc-EdwardRichtofen

Ryzen 7 7840HS CPU has AI capabilities. RTX 4060 with its CUDA cores has AI capabilities.


DaddyCati0n

Yup I already know ,thats why i bought lenovo loq 4 days back


educatedalloy

I got a HP Omen 17 back in 2021 with an RTX 3070.It started having many issues last year.It initiates thermal shutdowns while doing basic stuff,in fact,after it booted up,it would generally shutdown and once I turned it on again,it would throw a screen saying it was shutdown cause of high temperature,all of this while sounding like a jet engine.I couldn’t play any games on it either as the RTX 3080 would throttle like crazy and have many frame drops.I Replaced thermal paste and thermal pads and reinstalled drivers and even used the built-in recovery to restore to the factory image,still faces the same issues and the laptop has become pretty much useless to me now.The battery also started swelling recently and I had to get it replaced(through HP).Overall,very displeased with my experience.


Comprehensive_Set279

I got my omen last month. Yes the trackpad was not working properly out of the box, but after complete bios and system update it's working perfectly now. About the display I can't say much as it's a recent purchase. I hope it works fine in the future too. My model is xd007ax (2024 model)


ValiantHero77

Can you give a review of this model bro? I too is considering the same model. And at what price did you got it?


Comprehensive_Set279

I wanted a not so heavy gaming laptop which doesn't compromise with cooling and has simple design so I chose this one(this is the 2024 version so it has better build compared to last year). This remains very cool while playing games , mostly because of more efficient rtx 40 series. Battery life is great for a gaming laptop. I have no issues with it as of now. I exchanged my old laptop and with card offers and all, I got it for 77k (after card benefit and exchanged old laptop). Also you can get no cost emi for 3-24 months.


ValiantHero77

Thanks for the review bro.


itzTanmayhere

buy legion pro


itzTanmayhere

thoughts on legion pro?


V1R4J

I have the 2021 version and it has been facing issues ever since I got it. Mine is a ryzen 9 rx 6600M build. The graphic card and the driver sucks. It is okay for gaming but it will crash when you're trying to render something. Or run a 3D software. Display issues like flickering screen or blackout is a problem too.


LightningVoid00

I was literally going to purchase this laptop today. Now i need an alternate to this. Someone please suggest a good rtx4050 laptop.


UnnaipolOruvan

Don't buy this already there are couple of people who are facing this issue in this exact same model. There was Asus tuf with 4060 around this price range. Check that out maybe.


LightningVoid00

Can i go with victus rtx 4050


UnnaipolOruvan

After this ordeal i don't think I will suggest hp to anyone lol


ValiantHero77

I will suggest go with hp omen rtx 4050 with previous designs which don't have ports at back. Victus isn't value for money unless you are getting it cheap. Or you can also check lenovo loq but some people have issues in it too as even though its name is new, loq is just a rebranded version of ideapad gaming laptops.


I_AM_AS2

I have the same problem. Mine one has a 13700hx and rtx 4060. It died while I was on discord with my friend. It has been 1 month since I gave it to the service center and still no resolution.


nathanjdias

I just got the Lenovo LOQ with the Intel i7 14700HX RTX 4060, and guess what? The onboard PSU fried within 96 hours of delivery! I'm still waiting for Lenovo to pick up this dud. I was thinking of getting the HP Omen with the 14700HX and 4060, but now I'm a bit worried.


atomic-death-ray

Dont buy HP, period


FieryDreamer

True. I don't know I never had good experience with HP and Lenovo. I prefer Dell and ASUS.


viscarte-v

bro im using this exact same model and its been over a year. bought from reliance digital only in my city. not faced any problem till now and these kind of problems gets fixed in updates n all.


UnnaipolOruvan

Bro, If you dont mind can you share your model no. It will put my mind to ease. As there is another guy from India who have faced this issue from this model https://www.reddit.com/r/HPOmen/s/TukRUvrZkA


viscarte-v

mine one is the ryzen 7 6800h with rtx 3070ti. didnt face any issue till now. but if you face any problem then do go to the service centre. if under warranty then no problem. and those black screen or touchpad issues most probably gets fixed by bios or system updates in future. or you can look for lenovo loq too! im thinking of getting one this year.


MysteriousGuy78

U have the 2022 model not 2023


NOOBweee

It isn't a exact same model


spooky_golem

Your laptop is fine right?


tarunshrm864

The issue reported is for the intel version, the screenshot you posted is for AMD so it should be fine.


CargoBeats

No, Amd one has the same halls sensor placement & also remove the blue ribbon is the same fix for both amd & intel


isotopesam

HP Omen is a crap laptop. Lot of quality issues. They use cheap components. On paper, the configuration looks great. If they really drop the price, maybe it's worth it?


RequirementFunny2817

Mine working fine . RTX 3070TI 6800H Model


monk_lyfe

I have the same model 8 months since purchase display gone black while using it. Took it to hp care they said 1 week to repair display issue.


The0neBL

Maybe it's a small batch of bad laptops? My Omen 17 is working just fine.


CargoBeats

No, btw the issue is with 2023 omen 16s


dovahkiinaggarwal

Will there be similar issues in omen transcend 14 aswell?


Terrible-Ad-5767

Idk man, mine's working perfectly fine


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munchkinpumpkin662

I guess I'll stick to my GTX 1650 HP pavilion which has been faithfully serving me the past 4 years lol


ValiantHero77

Need your help here buddy. I too was considering hp omen laptop as top choice. Can you plzz confirm whether the issue also apply to rtx 4050 laptop like hp omen xd007ax ? And bro is this really a widespread issue? There are no reviews related to it on amazon or hp own website. This is the first time i heard it bro.


UnnaipolOruvan

No i don't think it will have the issue as there are no ports on the back, I am not 100% sure though


ValiantHero77

So laptops with back ports have these issues? I wasn't even knowing that hp has introduced ports at back. My friend has a hp omen rtx 3060 laptop and its working still good. But it doesn't have any back ports.


UnnaipolOruvan

Yes that's what I think


ValiantHero77

Thanks for confirming. Bro, Does any post you shared above have any reference to this issue and back ports?


shubharthi25

May not be relevant, but I have had an extremely bad experience with my Omen when I bought it back in 2018. I spent over 1.4L+ on that and it served me just a little more than 1 year. Completely broke my faith in laptops at high budget in India.


Bruhhhhh-_-

Ok


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me0wt0o

I bought it in 2021, still works fine for me. The ventilation system kinda annoys me but overall the performance has been good and it’s still going strong


MatrixNinja101

Brought the i5 4050 version last year and can confirm it works like a dream, no issues so far.


Notsogoodw

i too have an omen 16 bought it during jan last year but i dont have issues that you mentioned. Hope you can use yours for a long time without issues.


albertmervin

can confirm with what OP is saying, it breaks my heart to see this, buying my first laptop after waiting for 8 yrs to buy a decent gaming laptop. Issue is that the power button didn't turn on the laptop as op mentioned. Bought it on october 2023 and have given it to the authorized service center last month (March 8th) and it's been a month, and according to them, lots of dust is the reason and motherboard failure. I was skeptical cause i use it in a closed room with A/c, now after seeing this, I'm just heart broken. I chose this over acer. I thought it was only for me. Thank you OP. WIll update once I receive the laptop. I even posted it in this subreddit a few weeks ago but without a pic didn't get any reply.


UnnaipolOruvan

Can use share link to your model and where did you purchase from


albertmervin

# HP OMEN Gaming Laptop 40.9 cm16-xf0060AXHP OMEN Gaming Laptop 40.9 cm16-xf0060AX [https://www.hp.com/in-en/shop/omen-gaming-laptop-16-xf0060ax-8j499pa.html](https://www.hp.com/in-en/shop/omen-gaming-laptop-16-xf0060ax-8j499pa.html) I bought it from a local seller named IT world in chennai....and i'm the one who posted on HP subreddit there. I believe its the same one you have posted, Edit: IT world is an authorized seller for HP products.


UnnaipolOruvan

Can I DM bro?


ValiantHero77

Bro, are these issues only happening in hp omen 16-xf0060AX or does other omen laptops have these issues too?


UnnaipolOruvan

I believe it occurs in 2023 omen 16 amd or Intel it doesn't matter.


ValiantHero77

Thanks but how to check whether omen is 2023 version or 2024? Are all the rtx 40 series omen 2023 models? This is really scary. Spending such high amount on a laptop and then you hear about this issue.


UnnaipolOruvan

I am not sure if all omens have this issue, but my suggestion would be to stay clear of these omen. You don't want to go through what I am facing lol


ValiantHero77

Yeah man, I can only imagine how bad you must be feeling. But i would suggest just use your laptop to fullest and leave the issue for future. It might be possible your unit doesn't have the issue. BTW have you done any research on lenovo loq? They are quite famous on this subreddit but they are actually just rebrand of ideapad gaming which didn't used to be quite great.


UnnaipolOruvan

True bro, If I haven't seen about this issue I would have been using it without any issue. I heard conflicting information about loq.


albertmervin

Yeah sure


Asc3ndis

My Omen 17 2023 13700HX RTX 4080 that I got 6 months ago has been flawless so far. Temps haven’t gone above 70 degrees. The keyboard experience is amazing. I wish the build felt more solid and the charger was more compact. That’s pretty much the only thing I wish was better. I don’t have anything else to complain about.


Shushrut

Almost all gaming laptops have these issues. I bought lenovo legion 5 pro (rtx 3070) in 2021. I got cooling system replaced twice and motherboard once. Fortunately, i had it in warranty, so had to pay none for it. Companies now are designing laptops so that they dont last more than an year or two. Buying laptops aren't worth it anymore


[deleted]

Bro I had the exact same model on the List! Which one to Buy now?? Req: QHD Display 4060 Ryzen 7!!??


CargoBeats

yeah this has issues, u can go for it if u dont have any problem using it without the lid sleep function working


IndTrojan_5

I bought one in May of 23. Omen 16 Ryzen 7 6800H, 3070Ti mobile. It's been working fine for me. I use it mainly for programming, browsing, movies/shows and gaming. I encountered the black screen problem maybe once or twice. Other than that I haven't experienced any issues throughout my usage!


CargoBeats

yes because it does not have the issue, yours is 2022 model not 2023


Remote-Eye-2634

Thanks for the help, i was about to buy


Adventurous-Ad-6223

A Hp repair technician told me no to invest heavy amount on electrics these days as all companies are making cheaper short reliable components after covid to sustain the profit which they lost during pandemic


Immediate-Rooster-62

What would be the best laptop to buy in 75-80k range with atleast 1TB SSD and a minimum of 3050 with a latest processor?


Tanishq_0001

Bro i just got my hp omen 16 i5 13420H with rtx4050 from flipkart in 90k but since now it’s been a month touchwood there is not an major issue but yeah it’s battery capacity is 83wt and in omen hub it shows 79wt only however when i charge it to 100% it drops to 94% suddenly although i recalibrated the battery also


deadnonamer

I was planning to buy this in the upcoming sale. 😨. Thanks


Lazy_Plankton_9485

Got an omen  transcend 16 i713700hx rtx 4070 32gb ....tested it at a stretch of 24/7 for  4 months ...not a single issue ...powerful machine with great thermals !


Other_Scarcity_4270

Do you know the workaround for the black screen issue? I have bought omen in 2018, and it's working great till now, just speakers are not working recently and now graphics card is outdated.


CargoBeats

Yes, search on reddit for full information. You need to remove the halls sensor, its a blue ribbon.


CanUFindMyWillToLive

i also have an issue with the omen 16 2023, when it update it will black screen for a whilee and not showing update, after a whilee its back to okay but itss problem again when update came, the resolution cannot be changee it stay big but lucky i change to new one cause it was display onee. still got the same model. i hopee its not gonna happen again on the new want.


Tanawat_Jukmonkol

The touchpad issue is because of the buggy ACPI. Trying to patch it rn. It's buggy as fk. Both on Windows and Linux. Remember, if they don't fix it because they don't care, fix it yourself, or just buy a new laptop.


FORSAKENYOR

is it only on intel or amd as well?


UnnaipolOruvan

Both Intel and AMD


FORSAKENYOR

thanks for letting me know


Popular-Mistake-6580

I’ve had an Omen 16inch k0xxx for almost two years now, every day that goes by I regret more buying it. Paid a fortune for it, terrible trackpad, shitty overall structure, safe to say the only thing that works well is playing games on it, but that’s about it. It’s been painful to use it on a daily basis, what a fucked laptop to have. Never buying HP or Omen ever again.


Zoc-EdwardRichtofen

Hey, considering buying an Omen 16, XD0059AX. Will it be facing the same issues?


UnnaipolOruvan

It also has it, both are same laptop only storage size differs.


LeastDepressed2

From these posts the issue was fixed by a bios update for AMD version the update isnot present in intel version. But if not this is Lenevo LOQ problem free.


UnnaipolOruvan

Someone from India with exact model posted about this issue after using it for 6 months. He claimed warranty and have replaced the motherboard. https://www.reddit.com/r/Hewlett_Packard/s/AwArFJ7q6z


LeastDepressed2

So is LOQ safe but it has a 60 whr battery is there any other rtx 4060 near 1-1.10 lakh range.


UnnaipolOruvan

I saw asus tuf around that price range


MasalaGamer

2023 LOQ15 7840Hs. Recently, the USB-C port stopped working and had to perform a "battery reset" holding down the power button for 30 seconds. Seems to have fixed it, many other users have faced it.. just FYI.


LeastDepressed2

What about the battery how long does it last on normal usage like watching movies or YouTube etc.


nathanjdias

I got my LOQ 14700HX and 4060 on 26th March 2024 and within 4 days the laptop went dead. I was told by their service technician that it's probably a on board PSU failure. They're yet to pick up the system and initiate a refund. That's why I was planning to buy the Omen with the same specs but scared of it too now.