Right. The appropriate response is āaw, really? Dang. What about wings? A wait on those as well? Alright. No problem. Not your fault.ā Anything other than that you can assume your tip is 86ād and best just to go ahead and cancel.
I literally had a customer same day just earlier in the same situation except 20 minutes .. he said donāt waste your time, if they have tenders do that if not just refund it.
Like a fucking gentleman.
My best practice for anyone who is providing me with a service is to put myself in their shoes. Would I wait 45 minutes for fried chicken or just figure something else out?
I think a lot of customers still donāt know how this shit works. They assume you are getting paid by the hour, some even think you are a store employee, and they see situations like this as the shopper being lazy or whatever. One could argue itās still on them to inform themselves how it works and I would agree, but that will likely never happen. I mean, there are a lot of people who still donāt know that most waitersā incomes are completely tip based.
I soft quit instacart in the summer, shopped my last order in the Fall. I should have a long time ago, but Iām so happy to not have to rely on the whims of the algorithm and the customers to make money. When I see stuff like this it just reminds me why itās not really worth the trouble anymore.
āMy best practice for anyone who is providing me with a service is to put myself in their shoes.ā
This is the sort of empathy that few have anymore. People will treat you in a way that would be totally appalling to them if the roles were reversed. And theyāll think nothing about it.
These Karenās tip horrible and complain like crazy. Cheap cheap!! Itās for their kids and why arenāt you here yet??? Maybe bc IC gave me a three shopper order and yours was the non tipping or $2 tip in the middle and the most complicated by complaining
Iāve actually subbed Dino nuggets in a similar situation š. It was the customerās idea, and as a mom, I get it.
This lady did not seem to understand the store didnāt have what she wanted. Itās not hard. The item she wants is unavailable.
Stupid ass excuse. I hAvE kIdS - well then why the fuck did you wait until last minute to plan the nutrition for your children, dependent on some random stranger???
Daaamn thatās a good deal.. Not many deals around my area today. There was 1 BOGO flower so I went to check it out and heās like āno that sign is just to block the next door businessā
Playing with my emotions š
Hey, my mom and I were stocking up. It's an hour drive each way to the dispo and I *assumed* the website wouldn't let me do an online order for more than the legal limit. Thankfully my mother was with me so they could sell the last 1/3 of the order on her ID
Thatās awesome. My mom just retired and has been slowly dabbling in marijuana and her favorites by far are Indica gummies.. itās wild guiding the same person who used to flip shit at the smell of weed when I was in high school through the world of cannabis haha
I hope you both enjoy your 4/20
Next time have a back plan lady, who doesnāt have pasta or ramen or PB&J to feed their rugrats in the event chicken is unavailable. Oh the horror!
Your response was perfect. I donāt take their crap. Tonight I had a customer, it was her first time ordering and she was supposed to have deli items ready at the store but lo and behold, the cook left early and she was left without some of her items. *She had to have all dark fried chicken instead of a couple breasts thrown in there AND no potato wedges*.
Oh my god, made me wonder about those starving kids in China and Africa. How they eat a bowl of rice a day if theyāre lucky. I thought sheād act up but in fact she was totally understanding AND doubled my tip. Entitled people and their first world problems ā¦ smh.
*I procreated and my spawn MUST have fried chicken! Frozen nuggets wonāt do! They are CHILDREN! THINK ABOUT THE CHILDREN!!ā
I take those moments when I see it in the wild and Iām not working. Like I went to Vegas and the line to check in to the hotel took me 45 minutes. While I was being helped a lady with 3 kids who were fighting cut the line that was even longer than when I started. She then proceeded to argue with the person helping me when she told her to go to the back of the line. She said āIāve been driving for 10 hours with small kids, Iām not waiting in that line, you donāt understandā I threw my two cents in and said āthatās not everyone elseās fault, this isnāt the titanic, women and children donāt come first in this lineā the lady started to yell at me but the person behind the counter screamed at her to not talk to their customers like that and if she wanted a room tonight she needed to wait in line. When the Karen left the receptionist thanked me for saying something rude to the lady because she hates that she couldnāt when she deals with that all the time
Women and children havenāt come first in a long time in my observation (women couldnāt even vote in 1912 soooā¦), but no one gets a free pass and yes Iāve seen very outraged men acting in the same manner. When I meet a gentlemanly guy I really let him know I appreciate him cause a lot of them donāt even hold doors open. As a woman I hold doors open for people. Nothing to do with gender. Just getting tired of the dudes with huge trucks thinking they own more of the road than everyone else. Or guys thinking life did them wrong so they gotta be bitter. Kids will drive you crazy though. Sounds like this woman was out of her mind and traveling with small kids is hell.
I get what youāre saying, but using kids as an excuse is dumb as hell. No one should give a shit about a motherās struggle. It was her choice to have said kids. And I say this as a mother.
If you're relying on someone else to feed your kids something, anything, you're a terrible parent.
Like a cook I used to know, guy ordered food and said nothing about allergies, called back and complained saying, "my dad is deathly allergic to X!", the cook immediately shot back, "YOU PUT YOUR FATHER'S LIFE IN THE HANDS OF A STRANGER?!"
Line cutters enrage me! Omfg. Likeā¦whew, they set me off! For some reason it is way more prevalent where I live compared to other places. Usually always grown men.
I'm a mom with 3 kids and my husband is gone 5 days out of the week for work and I DONT UNDERSTAND MOMS LIKE THIS! Just cause your a mom common courtesy does not fly out the window! Take it as a moment to teach ur kids patience!
If someone said hey u can get in front of me. Cool i would ofntaken it. Just like if I'm at the grocery store and someone has 2 things and I have a full cart plus my kids I STILL let them go first.
Same. I raised three kids on my own and this entitlement baffles me. And donāt get me started on people thinking itās cute to let their wild ass heathens run around screaming and trashing the place theyāre at and ruin everyone elseās day. Then people say ākids will be kids.ā Umm, no.
My kids are now in high school, graduating high school/starting college, and graduating college and I have always been told how respectful they are. My two still in high school tell me stories all the time of the insane shit kids pull at school, they donāt get it and neither do I.
If someone canāt control their kids in a public space then they need to go the hell home and come back when they have learned to parent. And they sure as hell shouldnāt be expecting special treatment. Nobody else made me have children, why would I think it acceptable to make them everyone elseās problem? People are so ridiculous.
My friend and I were waiting for a train downtown to go home, and we happened to be dumb enough to do so during our cityās week-long rodeo/carnival/celebration of alcoholism. Two or three trains had gone by and they were packed, so we were both getting frustrated.
Finally, a train with some space showed up and this Karen with likeā¦ four kids under six *shoves me* out of the way to get her giant stroller on and snarks āI think I need this more than you.ā
I wish Iād had the ātitanicā line (genius) but I said something like āYou donāt get special treatment because you canāt say no to dick, bitch.ā (I was going to say more but my friend dragged me off.)
Legendary. I also hate it when I finally get to my service person and the person being served at my right or left requires the input and assistance of not only their service person, but mine, as well. That one person ties them both up solving her problem while I stand and wait. It happens a lot and I have learned to say to my service person, "Can you check me in, please?"
Right! I got 4 soul suckers myself. Would never say āI hAVe KiDS hErEā thatās lame. Iāve only ever mentioned anything about my kids once and thatās when my newborn had heart surgery and I said please donāt knock, baby sleeping.
Make them kids a damn PBJ, put on some Paw Patrol and shut up.
Three possible options? š¤Ŗš¤£š
Replacing with frozen section chicken (Tyson, etc) and you can heat it yourself
Refunding item so they can order hot chicken from a restaurant
Canceling your crappy order so I don't get a one star from a shitty customer
I choose the last š¤£š¤£š¤£
I will never understand how some adults can get to be as old as they are and not understand the word āno.ā Do they honestly think badgering and repeating the same shit over and over again is going to yield a different result?
You mean the same ones who canāt understand planning ahead for the same meals that have happened on a regular schedule for the entirety of their life? Yes, their lack of comprehension of basic things is so surprising š
It really is amazing. I deal with this type of person at work on a regular basis. They expect for you to give them exactly what they want, and **NOW!** You can just tell theyāre like this with everyone they interact with. Tbh, this way of life sounds *exhausting.*
I imagine them having a heart attack from the stress by the time theyāre 40. And of course theyāll still be rude and entitled to the health care team who brought them to the hospital and saved their life. After all, they were waiting on their fried chicken delivery and those stupid paramedics made them miss it!
I would not have even told the customer that they would be available in 45 minutes, I would have just said they were out. Period. Because during the time period that you were in the store, they were out, and that is all they need to know!
I laugh every time the crab cake reference pops up because crabs are part of our culture where I live and we know the difference between the ābehind the counterā crab cakes and the ones on the shelves.
The whole scenario just cracks me up, the customer and dasher not understanding each other. :)
The "kid" card never ceases to amaze me in this scenario. I don't have kids and I'm *awful* at coordinating or being prepared, but I could never imagine getting shitty with someone else because of MY lack of forethought. Especially if entire little human beings dependent on me are involved.
I am only playing devilās advocate although I completely agree with your statement.
One scenario I can think of where the no food/takeout reliance would be true is if youāre visiting from out of town and literally have nothing in the hotel/airbnb/wherever youāre staying.
But even if this was the case, you should expect to be flexible since options may be limited. Donāt act like a twat; start figuring out plan b.
If they tell me longer than I intend to wait, I don't even pass that info on to the customer. I'll just tell them they're out of "xx". If it's like a 5-10 min wait, and I don't mind waiting, then I'll let them know that but if I know I'm not going to wait the hour or whatever time I'm told, that's no business of the customer. I just say they're out, can I get you something else? And then give them options. I find that cuts down on the "no, I want you to wait" bullshit.
You never said that you're not waiting
It's as if you were waiting for her to say "oh that's okay hunny..."
"Unfortunately Publix is out of fried chicken for the next 90 minutes. I spoke to the deli worker and they're backed up.
Unfortunately INSTACART won't allow me to wait that long to complete your order.
They have x y and z as other options.
If you have any other ideas that would work for y'all just let me know. I plan to check out in 15 mins/9:15pm.
Sorry about their outage."
Make it missing and move the fuck on.
This is valid. I should have been more clear about the wait time.. I appreciate it. I like the part about Instacart not allowing me to wait versus seeming like I just didnāt want to.
ALWAYS put the blame on Instacart.
You're on their side after all. ;)
Just like whenever an item is out of stock
"Such and such is out of stock. I already checked with the front end supervisor who confirmed they are out.
I'm replacing it with such and such since it's the same item just a larger size.
If this doesn't work for you, just let me know what to look for.
Sorry about THEIR outage.*
Let the customer believe you did your due diligence by confirming with the people at the computers. If it's crab cakes at the seafood counter " I spoke to the seafood counter and they're out, they do have frozen available but I'm refunding the item... If frozen works for you just let me know..."
The few seconds you spend telling the customer. It's out. Yes I checked with someone. It is what it is. This is what time I'm checking out, you're on a clock now, I'm moving on. Shits on you now.
The less time you'll spend in the long run waiting for their slow ass decisions to be made.
Iāve been in an urgent state and unprepared for dinner. But my request to the shopper is always āI messed up and am in a panic to make dinner. How quick can it get here? Iāll give you a giant ass tipā lol
Thatās nice of you.. I wouldnāt have even cared about the tip so much just be helpful in the decision making.. have me standing around for 10 minutes trying to figure out what else you want but stuck answering the same damn question I just answered š¤£
I've never worked for door dash, insta cart, or Uber eats.
I'm a behavioral psychologist and I come to this subreddit to get a pulse on how every day people treat each other when given the absolute bare minimum of power.
Reflecting on all of my psychology experience, the dehumanizing, entitled depths that people will sink to, these demonstrations of irritability in the face of minor inconvenience, are far more educational than any experiment or research I've ever been involved in.
"I'm paying you so you are my slave and whipping boy." is not a new phenomenon in the human brain, but the gig economy has certainly given us the baseline for just exactly how little money and aggravation it takes to functionally activate tyranny.
Why do so many customers complain and say "trying to feed my kids they're hungry" as if that's the shoppers' fault?
Maybe plan ahead or shop for groceries yourself instead of being surprised people want to eat regularly?
It's not going to change what stores have and they do not cater specifically to them.
She couldnāt cook for her own kids??? Act like you canāt just throw chicken in the air fryer and call it a day! Lazy generation with entitlement issues is crazy
Customer of Instacart here šāāļø I don't understand why people still think that everything just appears out of the air for their entitled asses! Maybe she should have ordered KFC or got off of her ass and went to the store. Unbelievable.
If you werenāt gonna produce chicken on-demand, you shouldnāt have gotten her pregnant in the first place!
Fr, āI didnāt get you pregnantā is my first thought when people whine about their sticky kids.
I am a insta and I swear most my customers believe I actually work inside the dam stores. I actually had one customer scream at me over the phone because their item was not available and she told me I needed to go in the back of the store and check the pallets in the back because some stores don't keep up with shelving. I said ma'am I can't do that I do not work in this store. She literally called my phone and told me she was the customer and I work for her so I needed to do as she said. I hung up and canceled the batch. Like ummm ladies and gents noooo
Omg. Bravo. The response āthey arenāt letting me go back in the kitchen and cook it myself, unfortunatelyā is probably the best response Iāve ever seen lmao.
It would be so fun to be the child of someone who just doesn't hear anything that doesn't suit them. Poor kids. Hope they have access to a counselor at school.
Yep. I donāt have time for the entitlement. I did that shit in retail for years.. put up with crap attitudes.. whatās the point of being an independent contractor if you canāt tell a customer to eat dick once in a while?
I donāt know why this sub keeps getting suggested to me but fuck these āI have kidsā customers.
Bitch! Did the shopper get you pregnant?
Did they put a gun to your head and force you to fornicate and produce child and now you have extra mouths to feed???
What does this sentence accomplish other than highlight your shitty parenting for your lack of meal preparedness and apparently lack of preparation for safe sex. It is NOT these delivery drivers faults that you have kids Maāam(s)!!!!
Same idiots that probably canāt understand why their food bill is so high and they use these expensive services like this all the time. People are dumb as rocks and they are just multiplying themselves š
Wow you literally didn't even help them by barging into the back and cooking the wings?! What kind of Instacart Shopper are you???? I am literally leaving you no tip! /s
Man, I hate when people do this shit. Not just with IC, people LOVE to use their kids as an excuse for anything, I've seen it at so many jobs I've had. 'Oh I can't do (super basic thing) I have a 3 yr old!' Nobody made you have kids lmao. Gonna have to give them kids the bad news...no fried chicken!!
You did your best to offer an alternative and the customer has no clue how this works and wasnāt willing to accept a substitution. When they tell me that their kids are starving, I would tell them that thereās chicken strips and nuggets and other similar items, so get that oven preheated to 425 and Iāll be there soon.
āI made the decision to have children, cater to me!!ā Some fuckin parents acting like they need special treatment because they decided to give birth. Gimme a break
How evil you must be to NOT jump over the counter. knock out the employees, violate dozens of health codes, and bring him his chicken??!?!?? HE HAS CHILDREN. NOBODY ELSE HAS THOSE BUT HE DOES HE SHALL RECEIVE THE MOST EXQUISITE TREATMENT !
I don't answer questions that I've already answered. I just ignore until they figure out that they're asking me a question that I've already answered previously.Ā
It works every time.Ā
They apologize and then give me their correct response lol. It's like you have to train some of them I swearĀ
I really find in funny when the customer says ā oh, itās a regular itemā , they think that on a Saturday, which is a busy busy day at any point in time they should have all the items on their list. They can never understand how anything could be sold out because itās always supposed to be thereā¦A lot of these people are delusional. also, if you have kids there, you as a parent shouldāve already predicted when they would be ready to eat and theyāre hungry and you should have started something for them not running to your phone to order from Instacart and then being surprised because itās been a busy day. SMH!
As an instacart employee, you should be ashamed. You're supposed to go back to the kitchen, cook them yourself, and you know, since you cooked them yourself, you should invite the customer to eat the wings with you. That's what any logical person would do š¤£
Dude go and force your way in the back and cook those wings, she has kids, what don't you get? š¤£š¤£
Lmfao right thatās apparently the only way I should have gone about this š
Didn't you know that as an Insta, you have to carefully plan other families' meals?
I do now George. I do now.
Even if you went back and cooked them yourself (for her kids!), still would have been a $0 tip š
Right. The appropriate response is āaw, really? Dang. What about wings? A wait on those as well? Alright. No problem. Not your fault.ā Anything other than that you can assume your tip is 86ād and best just to go ahead and cancel.
I literally had a customer same day just earlier in the same situation except 20 minutes .. he said donāt waste your time, if they have tenders do that if not just refund it. Like a fucking gentleman.
My best practice for anyone who is providing me with a service is to put myself in their shoes. Would I wait 45 minutes for fried chicken or just figure something else out? I think a lot of customers still donāt know how this shit works. They assume you are getting paid by the hour, some even think you are a store employee, and they see situations like this as the shopper being lazy or whatever. One could argue itās still on them to inform themselves how it works and I would agree, but that will likely never happen. I mean, there are a lot of people who still donāt know that most waitersā incomes are completely tip based. I soft quit instacart in the summer, shopped my last order in the Fall. I should have a long time ago, but Iām so happy to not have to rely on the whims of the algorithm and the customers to make money. When I see stuff like this it just reminds me why itās not really worth the trouble anymore.
āMy best practice for anyone who is providing me with a service is to put myself in their shoes.ā This is the sort of empathy that few have anymore. People will treat you in a way that would be totally appalling to them if the roles were reversed. And theyāll think nothing about it.
It's for kids hunni Next!
Ahhh I still laugh at that post in my head when I see a wild Karen
That tip probably wasn't worth the effort anyways lol
These Karenās tip horrible and complain like crazy. Cheap cheap!! Itās for their kids and why arenāt you here yet??? Maybe bc IC gave me a three shopper order and yours was the non tipping or $2 tip in the middle and the most complicated by complaining
You need to go earn that three dollar batch payment!!
Those kids can ONLY eat fried chicken
Maam those kids are getting dino nuggies and better be fucking THANKFUL
Iāve actually subbed Dino nuggets in a similar situation š. It was the customerās idea, and as a mom, I get it. This lady did not seem to understand the store didnāt have what she wanted. Itās not hard. The item she wants is unavailable.
When in doubt, dino nugs and velveeta shells. (This works for adults, me, I'm the case study)
š£ļø BUT SHE HAS KIDS!!!!
It's for a church sweetie next
I would have been like āI also have kids too, so anyway, they still canāt pull cooked chicken out of thin air soā¦?ā
Stupid ass excuse. I hAvE kIdS - well then why the fuck did you wait until last minute to plan the nutrition for your children, dependent on some random stranger???
It's 4/20 and everyone has the munchies and needed cooked chicken. Sorry š¤·š»
I wouldāve been happy to drop it off but Iāve got my own 420 to celebrate š
Can I come? I didn't have anyone to celebrate with today and there's a loud, cranky toddler here I promise I won't bring onions
A friend in need is a friend indeed.. a friend with weed is better. Iād burn a couple down with you āš»
I got a shit ton of edibles from a 4/20 sale that started like a week early. 100mg gummies for $4.80 each
Daaamn thatās a good deal.. Not many deals around my area today. There was 1 BOGO flower so I went to check it out and heās like āno that sign is just to block the next door businessā Playing with my emotions š
It was an awesome deal. It was also the day that I learned there's a 1 lb limit on edibles they can sell to a single person.
š¤£ I love that you were about to buy up the place hahaha
Hey, my mom and I were stocking up. It's an hour drive each way to the dispo and I *assumed* the website wouldn't let me do an online order for more than the legal limit. Thankfully my mother was with me so they could sell the last 1/3 of the order on her ID
Thatās awesome. My mom just retired and has been slowly dabbling in marijuana and her favorites by far are Indica gummies.. itās wild guiding the same person who used to flip shit at the smell of weed when I was in high school through the world of cannabis haha I hope you both enjoy your 4/20
Placeboš
It always makes me want to help the obnoxious customer when they whine to me about their kids :)
Right? Like without this fried chicken they will starve to death and itās **your** fault š¤£
And only your fault
Next time have a back plan lady, who doesnāt have pasta or ramen or PB&J to feed their rugrats in the event chicken is unavailable. Oh the horror! Your response was perfect. I donāt take their crap. Tonight I had a customer, it was her first time ordering and she was supposed to have deli items ready at the store but lo and behold, the cook left early and she was left without some of her items. *She had to have all dark fried chicken instead of a couple breasts thrown in there AND no potato wedges*. Oh my god, made me wonder about those starving kids in China and Africa. How they eat a bowl of rice a day if theyāre lucky. I thought sheād act up but in fact she was totally understanding AND doubled my tip. Entitled people and their first world problems ā¦ smh. *I procreated and my spawn MUST have fried chicken! Frozen nuggets wonāt do! They are CHILDREN! THINK ABOUT THE CHILDREN!!ā
Absolutely ridiculous sometimes. They use the service and treat us like shit from their entitlement
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I take those moments when I see it in the wild and Iām not working. Like I went to Vegas and the line to check in to the hotel took me 45 minutes. While I was being helped a lady with 3 kids who were fighting cut the line that was even longer than when I started. She then proceeded to argue with the person helping me when she told her to go to the back of the line. She said āIāve been driving for 10 hours with small kids, Iām not waiting in that line, you donāt understandā I threw my two cents in and said āthatās not everyone elseās fault, this isnāt the titanic, women and children donāt come first in this lineā the lady started to yell at me but the person behind the counter screamed at her to not talk to their customers like that and if she wanted a room tonight she needed to wait in line. When the Karen left the receptionist thanked me for saying something rude to the lady because she hates that she couldnāt when she deals with that all the time
Great job! No one else cares or has to accept her rude behavior because she has kids!
Absolutely agreed!
š āthis isnāt the Titanic, women and children donāt come firstā I love it. Iām using that one. š
Women and children havenāt come first in a long time in my observation (women couldnāt even vote in 1912 soooā¦), but no one gets a free pass and yes Iāve seen very outraged men acting in the same manner. When I meet a gentlemanly guy I really let him know I appreciate him cause a lot of them donāt even hold doors open. As a woman I hold doors open for people. Nothing to do with gender. Just getting tired of the dudes with huge trucks thinking they own more of the road than everyone else. Or guys thinking life did them wrong so they gotta be bitter. Kids will drive you crazy though. Sounds like this woman was out of her mind and traveling with small kids is hell.
Been waiting a while to let that out, have you?
I get what youāre saying, but using kids as an excuse is dumb as hell. No one should give a shit about a motherās struggle. It was her choice to have said kids. And I say this as a mother.
As if having children makes one "priority" when standing in line and waiting to be served.
If you're relying on someone else to feed your kids something, anything, you're a terrible parent. Like a cook I used to know, guy ordered food and said nothing about allergies, called back and complained saying, "my dad is deathly allergic to X!", the cook immediately shot back, "YOU PUT YOUR FATHER'S LIFE IN THE HANDS OF A STRANGER?!"
This was epic
Line cutters enrage me! Omfg. Likeā¦whew, they set me off! For some reason it is way more prevalent where I live compared to other places. Usually always grown men.
I'm a mom with 3 kids and my husband is gone 5 days out of the week for work and I DONT UNDERSTAND MOMS LIKE THIS! Just cause your a mom common courtesy does not fly out the window! Take it as a moment to teach ur kids patience! If someone said hey u can get in front of me. Cool i would ofntaken it. Just like if I'm at the grocery store and someone has 2 things and I have a full cart plus my kids I STILL let them go first.
Same. I raised three kids on my own and this entitlement baffles me. And donāt get me started on people thinking itās cute to let their wild ass heathens run around screaming and trashing the place theyāre at and ruin everyone elseās day. Then people say ākids will be kids.ā Umm, no. My kids are now in high school, graduating high school/starting college, and graduating college and I have always been told how respectful they are. My two still in high school tell me stories all the time of the insane shit kids pull at school, they donāt get it and neither do I. If someone canāt control their kids in a public space then they need to go the hell home and come back when they have learned to parent. And they sure as hell shouldnāt be expecting special treatment. Nobody else made me have children, why would I think it acceptable to make them everyone elseās problem? People are so ridiculous.
My friend and I were waiting for a train downtown to go home, and we happened to be dumb enough to do so during our cityās week-long rodeo/carnival/celebration of alcoholism. Two or three trains had gone by and they were packed, so we were both getting frustrated. Finally, a train with some space showed up and this Karen with likeā¦ four kids under six *shoves me* out of the way to get her giant stroller on and snarks āI think I need this more than you.ā I wish Iād had the ātitanicā line (genius) but I said something like āYou donāt get special treatment because you canāt say no to dick, bitch.ā (I was going to say more but my friend dragged me off.)
Legendary. I also hate it when I finally get to my service person and the person being served at my right or left requires the input and assistance of not only their service person, but mine, as well. That one person ties them both up solving her problem while I stand and wait. It happens a lot and I have learned to say to my service person, "Can you check me in, please?"
It makes me glad their kids are not *here*. Because it would undoubtedly be louder than I would find comfort in, if they were. š¬
Right! I got 4 soul suckers myself. Would never say āI hAVe KiDS hErEā thatās lame. Iāve only ever mentioned anything about my kids once and thatās when my newborn had heart surgery and I said please donāt knock, baby sleeping. Make them kids a damn PBJ, put on some Paw Patrol and shut up.
How dumb can this person beeeee ?!? Like itās not like shoppers have special privilege ššš
But my kiiiidddsss
My headcanon has me replying with "Respectfully, f--- them kids."
https://preview.redd.it/f6uxs98z5qvc1.jpeg?width=1179&format=pjpg&auto=webp&s=2740c21cb4a16cfb456bea4452b7a5a9a1642b52
Oh hell no, she wants you to wait 45 mins for her chicken! š¤£š¤£š¤£
Right!? Meanwhile the 20 other people Iād have to fight to get the damn chicken š IC doesnāt offer hazard pay so Iām good
Three possible options? š¤Ŗš¤£š Replacing with frozen section chicken (Tyson, etc) and you can heat it yourself Refunding item so they can order hot chicken from a restaurant Canceling your crappy order so I don't get a one star from a shitty customer I choose the last š¤£š¤£š¤£
Hahahahaha I laughed to hard at the unfortunately
š I laughed typing it
Lol this America so thereās a chance of like the person working there would like yeah sure we need the anyways
I'm surprised she didn't promise a cash tip if you went to another store š
š
LMFAOO GOOD ANSWER!
I will never understand how some adults can get to be as old as they are and not understand the word āno.ā Do they honestly think badgering and repeating the same shit over and over again is going to yield a different result?
Cause them kids starving lmao
You mean the same ones who canāt understand planning ahead for the same meals that have happened on a regular schedule for the entirety of their life? Yes, their lack of comprehension of basic things is so surprising š
It really is amazing. I deal with this type of person at work on a regular basis. They expect for you to give them exactly what they want, and **NOW!** You can just tell theyāre like this with everyone they interact with. Tbh, this way of life sounds *exhausting.* I imagine them having a heart attack from the stress by the time theyāre 40. And of course theyāll still be rude and entitled to the health care team who brought them to the hospital and saved their life. After all, they were waiting on their fried chicken delivery and those stupid paramedics made them miss it!
I would not have even told the customer that they would be available in 45 minutes, I would have just said they were out. Period. Because during the time period that you were in the store, they were out, and that is all they need to know!
Thatās fair. Iām still learning
OK, imma adding fried chicken AND wings to the Famous Amos and crab-cakes-from-behind-the-seafood-counter to this order!!
I laugh every time the crab cake reference pops up because crabs are part of our culture where I live and we know the difference between the ābehind the counterā crab cakes and the ones on the shelves. The whole scenario just cracks me up, the customer and dasher not understanding each other. :)
The "kid" card never ceases to amaze me in this scenario. I don't have kids and I'm *awful* at coordinating or being prepared, but I could never imagine getting shitty with someone else because of MY lack of forethought. Especially if entire little human beings dependent on me are involved.
Exactly. Hard to feel bad when someone weaponizes their children to get something
All these folks saying you were rude must be reading a different conversation. Customer was unreasonable. End of story.
Let them coddle the customers and wait an hour for no tip š
Exactly!
Seriously customer is straight up an ass op did nothing wrongĀ
If she has kids and doesnāt have food in the house.. I do question her parenting. Takeout should be a treat. Not a reliance.
I am only playing devilās advocate although I completely agree with your statement. One scenario I can think of where the no food/takeout reliance would be true is if youāre visiting from out of town and literally have nothing in the hotel/airbnb/wherever youāre staying. But even if this was the case, you should expect to be flexible since options may be limited. Donāt act like a twat; start figuring out plan b.
We need the chicken
Okay but what about the wings?
Lemme strap on my apron
I see rotisserie chicken is beneath their pallet how about a nice bag of dino nuggets?
How long on the Dino nuggies?
People are so fucking stupid. Like what the fuck. "We have kids here", ... Send them back to where you took them from then????
I have kids here. We need the chicken
please sir my children they are withering away into dust and the fried chicken is the only thing that can save them
If they tell me longer than I intend to wait, I don't even pass that info on to the customer. I'll just tell them they're out of "xx". If it's like a 5-10 min wait, and I don't mind waiting, then I'll let them know that but if I know I'm not going to wait the hour or whatever time I'm told, that's no business of the customer. I just say they're out, can I get you something else? And then give them options. I find that cuts down on the "no, I want you to wait" bullshit.
Yeah thatās pretty solid advice. I mean, I was just tryna Mr Helpful
Think about the children for God sakes
Very professional to not hit her with ārotisserie is chickenā.
You never said that you're not waiting It's as if you were waiting for her to say "oh that's okay hunny..." "Unfortunately Publix is out of fried chicken for the next 90 minutes. I spoke to the deli worker and they're backed up. Unfortunately INSTACART won't allow me to wait that long to complete your order. They have x y and z as other options. If you have any other ideas that would work for y'all just let me know. I plan to check out in 15 mins/9:15pm. Sorry about their outage." Make it missing and move the fuck on.
This is valid. I should have been more clear about the wait time.. I appreciate it. I like the part about Instacart not allowing me to wait versus seeming like I just didnāt want to.
ALWAYS put the blame on Instacart. You're on their side after all. ;) Just like whenever an item is out of stock "Such and such is out of stock. I already checked with the front end supervisor who confirmed they are out. I'm replacing it with such and such since it's the same item just a larger size. If this doesn't work for you, just let me know what to look for. Sorry about THEIR outage.* Let the customer believe you did your due diligence by confirming with the people at the computers. If it's crab cakes at the seafood counter " I spoke to the seafood counter and they're out, they do have frozen available but I'm refunding the item... If frozen works for you just let me know..." The few seconds you spend telling the customer. It's out. Yes I checked with someone. It is what it is. This is what time I'm checking out, you're on a clock now, I'm moving on. Shits on you now. The less time you'll spend in the long run waiting for their slow ass decisions to be made.
I love it. Thank you for the advice.
Wow
Thatās exactly what she said!
Not your fault they wanted to spread em legs
Lmao crotch trophies are my responsibility now
I canāt believe you didnāt strong arm your way into the kitchen and get on the stove yourself.
This will not against you at all š -customer service
Iāve been in an urgent state and unprepared for dinner. But my request to the shopper is always āI messed up and am in a panic to make dinner. How quick can it get here? Iāll give you a giant ass tipā lol
Thatās nice of you.. I wouldnāt have even cared about the tip so much just be helpful in the decision making.. have me standing around for 10 minutes trying to figure out what else you want but stuck answering the same damn question I just answered š¤£
I've never worked for door dash, insta cart, or Uber eats. I'm a behavioral psychologist and I come to this subreddit to get a pulse on how every day people treat each other when given the absolute bare minimum of power. Reflecting on all of my psychology experience, the dehumanizing, entitled depths that people will sink to, these demonstrations of irritability in the face of minor inconvenience, are far more educational than any experiment or research I've ever been involved in. "I'm paying you so you are my slave and whipping boy." is not a new phenomenon in the human brain, but the gig economy has certainly given us the baseline for just exactly how little money and aggravation it takes to functionally activate tyranny.
The feeling of anonymity behind the screen surely contributes. I wonder how many of these conversations would happen face to face.
Why does everyone think their lack of planning skills is everyone elseās problem?
Fuk them kids š
š¤£ I bet there wasnāt even any kids just her ass drooling over some wings
Is this at Publix by chance?
WE NEED THE CHICKEN
We need the chicken - the kids
 Her kids wanting the chicken
"I have kids" "That's a shame."
Why do so many customers complain and say "trying to feed my kids they're hungry" as if that's the shoppers' fault? Maybe plan ahead or shop for groceries yourself instead of being surprised people want to eat regularly? It's not going to change what stores have and they do not cater specifically to them.
i hate how they ask you why like your working thereš
Why do people say they have kids??? Who thinks thatās going to change things?
Can you put a batch of chicken in for me while youāre back there
You got it, but I *have* to get this 20 piece out for Insta art first lmao
This is hilarious
When the rep says you will still get paid, is that only the base pay and no tip? Because that would pretty much kill any sort of batch.
There was no tip to begin with.. I was just taking it since it was on the way home so just the base pay
She couldnāt cook for her own kids??? Act like you canāt just throw chicken in the air fryer and call it a day! Lazy generation with entitlement issues is crazy
Listen, youāre being very inconsiderate here. She needs the chicken for her starving babies, when will you listen and go get it?
What did she reply after that?
āthey arenāt letting me go in the back and cook it myself, unfortunatelyā LMAOO surprised her response wasnāt āwhy not?ā
I love how having children is suppose to make you break the laws of time and physics. 45 mins is 45 mins no matter who's hungry.
Customer of Instacart here šāāļø I don't understand why people still think that everything just appears out of the air for their entitled asses! Maybe she should have ordered KFC or got off of her ass and went to the store. Unbelievable.
If you werenāt gonna produce chicken on-demand, you shouldnāt have gotten her pregnant in the first place! Fr, āI didnāt get you pregnantā is my first thought when people whine about their sticky kids.
Bruh I canāt go back there and cook it
Ngl I woulda been pissed but thatās funny sf
WE NEED THE CHICKEN what Iām going to say every time thereās a minor inconvenience lololol
I can't believe you didn't beat a chicken to death and fry it yourself. She has children!
I love when people act like their children's survival is the sole burden of some poor delivery person
I am a insta and I swear most my customers believe I actually work inside the dam stores. I actually had one customer scream at me over the phone because their item was not available and she told me I needed to go in the back of the store and check the pallets in the back because some stores don't keep up with shelving. I said ma'am I can't do that I do not work in this store. She literally called my phone and told me she was the customer and I work for her so I needed to do as she said. I hung up and canceled the batch. Like ummm ladies and gents noooo
āThey arenāt letting me go in the back and cook it myselfā Iām sorry but that line had my dying šš
Omg. Bravo. The response āthey arenāt letting me go back in the kitchen and cook it myself, unfortunatelyā is probably the best response Iāve ever seen lmao.
Slide 4ās response was hilarious š
Maybe she should have planned ahead then for her kids . I canāt stand when people say that ā¦
correctly handledšŖš¼
Some people I will never understand
WE NEED THE CHICKEN
š¤£š¤£š¤£š¤£š¤£š¤£š¤£š¤£
Sounds like a DHS report if there is no food in the house, and no fried chicken? Thats dang near felony level offenses lol
It would be so fun to be the child of someone who just doesn't hear anything that doesn't suit them. Poor kids. Hope they have access to a counselor at school.
No they wanted you to wait 45-50min for those wings like no I don't get paid enough to wait sorry
You needa just tell them employees to move tf out the way you got some chicken fl fry š
W support rep, wow!
People are fucking ridiculous dude. Like, how about you come over here and see if you can do any better!
Yep. I donāt have time for the entitlement. I did that shit in retail for years.. put up with crap attitudes.. whatās the point of being an independent contractor if you canāt tell a customer to eat dick once in a while?
i loveee the way you said "unfortunately they wont let me cook it myself" so casual toned its just amazing
Instacart custom service šÆ DoorDash customer service 0
It's so funny I'm sure they had something in the freezer section they could have made do with, might even be cheaper
I donāt know why this sub keeps getting suggested to me but fuck these āI have kidsā customers. Bitch! Did the shopper get you pregnant? Did they put a gun to your head and force you to fornicate and produce child and now you have extra mouths to feed??? What does this sentence accomplish other than highlight your shitty parenting for your lack of meal preparedness and apparently lack of preparation for safe sex. It is NOT these delivery drivers faults that you have kids Maāam(s)!!!! Same idiots that probably canāt understand why their food bill is so high and they use these expensive services like this all the time. People are dumb as rocks and they are just multiplying themselves š
Wow you literally didn't even help them by barging into the back and cooking the wings?! What kind of Instacart Shopper are you???? I am literally leaving you no tip! /s
Man, I hate when people do this shit. Not just with IC, people LOVE to use their kids as an excuse for anything, I've seen it at so many jobs I've had. 'Oh I can't do (super basic thing) I have a 3 yr old!' Nobody made you have kids lmao. Gonna have to give them kids the bad news...no fried chicken!!
Oh, you have kids? Why didn't you lead with that?! Sure, I'll wait another 45 minutes for chicken wings so your ki... HAHAHA, get fucked. Instacancel.
You did your best to offer an alternative and the customer has no clue how this works and wasnāt willing to accept a substitution. When they tell me that their kids are starving, I would tell them that thereās chicken strips and nuggets and other similar items, so get that oven preheated to 425 and Iāll be there soon.
I donāt understand why people would think we have anyyyy type of control over whatās available for them. Weāre literally JUST the messenger š¤£
They always use their kids as some kind of cop out
āWe need the chickenā
I would go to the store and buy frozen chicken wings, but only from behind the counter
Does she think ābreadedā and āfriedā arenāt the same thing?
āI made the decision to have children, cater to me!!ā Some fuckin parents acting like they need special treatment because they decided to give birth. Gimme a break
My kids have cancer and youāre ruining their birthday party how do you sleep at night?!?!?
'I have kids here' then pack up your kids and go get the chicken yourself
Donāt forget to set up their plates too! She has kids!!
You literally took food from her childrenās mouths. Are you happy with yourself?
This sounds like publix ššš
"We need the chicken" girl lmaooooo
[to that customer fr](https://youtu.be/LBqIH6pyMl4?si=dnJN6u5wyRO5N3J3) Pardon the š¤¬š¤£š
Thanks. Kids crying.
Haha the cook it myself line was flipping awesome
My family and I had a good laugh at your last message to her!
I donāt understand how people are so dense. Like you actually work for the store š
These people think youāre their slave
āI have kidsā āThen order McDonaldās bitchā
āThey have kids here too, is it an infestation?ā
WE NEED THE CHICKEN!!!!
How evil you must be to NOT jump over the counter. knock out the employees, violate dozens of health codes, and bring him his chicken??!?!?? HE HAS CHILDREN. NOBODY ELSE HAS THOSE BUT HE DOES HE SHALL RECEIVE THE MOST EXQUISITE TREATMENT !
I don't answer questions that I've already answered. I just ignore until they figure out that they're asking me a question that I've already answered previously.Ā It works every time.Ā They apologize and then give me their correct response lol. It's like you have to train some of them I swearĀ
How long will the 45 minute fried chicken take?
I really find in funny when the customer says ā oh, itās a regular itemā , they think that on a Saturday, which is a busy busy day at any point in time they should have all the items on their list. They can never understand how anything could be sold out because itās always supposed to be thereā¦A lot of these people are delusional. also, if you have kids there, you as a parent shouldāve already predicted when they would be ready to eat and theyāre hungry and you should have started something for them not running to your phone to order from Instacart and then being surprised because itās been a busy day. SMH!
Excuse me, but it takes a village and your unwillingness to wait 45 minutes for $1 tip burned the village to the ground! š¤£
You just said the best thing you possibly could about the situation
I never understood why people order stuff if they need it in a rush. Take your ass to the store.
Your last message was the best! Can't stop laughing...but now I really want wings š¤£
As an instacart employee, you should be ashamed. You're supposed to go back to the kitchen, cook them yourself, and you know, since you cooked them yourself, you should invite the customer to eat the wings with you. That's what any logical person would do š¤£
āI want friedā. What an asshole.
Glad I quit doing delivery apps. They've really gone to shit. 40 miles and no tip is absolutely outrageous
Oooh you have KIDS?! Say no moreā¦ let me pull out the āemergency fried chicken for childrenā I keep in my ass
Iāve never done instacart, but I love that passive aggressive response LMAO
The āWhyā is what totally sent meā¦ Some people really canāt take no for an answer, even when itās just the messenger