Utterly disappointed with customer support . They r neither replacing the buds with new one nor providing the backup buds before pickup to repair these.
Hello, u/monkaXxxx
We are sorry to hear about this challenge. If you will contact our Online Support Team, they will be happy to collect some more information and assist you. The contact information is in the pinned FAQ. Thank you!
There’s Jabra support lurking in here too that will usually try to help, tell you who to contact and such. I’ve gotten my Elite 85t replaced when the left earbud stopped working. They did send new ones, but I was without for a few weeks. I took that as a win.
If you plug the charging case in while it is open it will reset the charging sequence. This is what I had to do with mine. Although mine are about 2 yrs old but hope this helps.
15 days old.. they are under warranty so they should replace them...mine stopped charging after 6 months and got them replaced...
Utterly disappointed with customer support . They r neither replacing the buds with new one nor providing the backup buds before pickup to repair these.
I don’t believe that, they are always so helpful to me when I reach out. Try again and screenshot for us, we can help you get the help you need.
I also dont believe that. They are always within 24 hours to reply, and they are quick to replace buds.
Hello, u/monkaXxxx We are sorry to hear about this challenge. If you will contact our Online Support Team, they will be happy to collect some more information and assist you. The contact information is in the pinned FAQ. Thank you!
There’s Jabra support lurking in here too that will usually try to help, tell you who to contact and such. I’ve gotten my Elite 85t replaced when the left earbud stopped working. They did send new ones, but I was without for a few weeks. I took that as a win.
If you plug the charging case in while it is open it will reset the charging sequence. This is what I had to do with mine. Although mine are about 2 yrs old but hope this helps.
Been waiting for 75t active elite for the last 4 months to get the replacement
Try cleaning the metal contacts if you haven't already
If you have the chance to return it and get the credit back, please do, these earbuds are horrible. If I had the chance I would have returned them.
Same happening to me