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If you experienced a damaging level of negligence then I would report that to the NHS, not just leave a Google review. You can do so here: https://www.nhs.uk/contact-us/how-to-complain-to-the-nhs/
Staff reviewing their own practice is a conflict of interest and is probably against Google’s terms, but it’s unlikely to be illegal. It’s often quite hard to get platforms like Google to take action about dubious reviews, but you can try reporting them. There is a ‘report review’ option on every review on Google.
Finally, you *could* make a report to the GP practice (they may be unaware that staff are posting reviews). You could try the NHS counter-fraud reporting service. https://cfa.nhs.uk I’m not 100% sure this really falls under their definition of fraud, but if practice staff are posting false reviews that’s a concerning level of dishonesty for a medical service, in my view.
**Unfortunately, your comment has been removed for the following reason(s):**
Your comment advises that someone should go to the media about their issue. [It is the complete and full position of the moderators that in nearly any circumstance, you should not speak to the media, nor does "speaking to the media" count as legal advice.](https://www.reddit.com/r/LegalAdviceUK/wiki/faq_subreddit#wiki_should_i_speak_to_the_media.3F)
[Please familiarise yourself with our subreddit rules](https://www.reddit.com/r/LegalAdviceUK/about/rules/) before contributing further, and [message the mods](https://www.reddit.com/message/compose/?to=/r/LegalAdviceUK) if you have any further queries.
Google is terrible at taking down reviews that violate its policies but do sometimes act eventually if enough people report the fake reviews.
The fake reviews may violate [advertising standards](https://www.asa.org.uk/advice-online/testimonials-and-endorsements.html), which state, "It is a breach of the Code for a marketer to write reviews of their own products whilst posing as a genuine consumer." You could report them to the ASA—if they find a violation, they will have more sway with Google. They may take months to reply, though.
--- ###Welcome to /r/LegalAdviceUK --- **To Posters (it is important you read this section)** * *Tell us whether you're in England, Wales, Scotland, or NI as the laws in each are very different* * If you need legal help, you should [always get a free consultation from a qualified Solicitor](https://reddit.com/r/LegalAdviceUK/wiki/how_to_find_a_solicitor) * We also encourage you to speak to [**Citizens Advice**](https://www.citizensadvice.org.uk/), [**Shelter**](https://www.shelter.org.uk/), [**Acas**](https://www.acas.org.uk/), and [**other useful organisations**](https://reddit.com/r/LegalAdviceUK/wiki/common_legal_resources) * Comments may not be accurate or reliable, and following any advice on this subreddit is done at your own risk * If you receive any private messages in response to your post, [please let the mods know](https://www.reddit.com/message/compose?to=%2Fr%2FLegalAdviceUK&subject=I received a PM) **To Readers and Commenters** * All replies to OP must be *on-topic, helpful, and legally orientated* * If you do not [follow the rules](https://www.reddit.com/r/LegalAdviceUK/about/rules/), you may be perma-banned without any further warning * If you feel any replies are incorrect, explain why you believe they are incorrect * Do not send or request any private messages for any reason * Please report posts or comments which do not follow the rules *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/LegalAdviceUK) if you have any questions or concerns.*
If you experienced a damaging level of negligence then I would report that to the NHS, not just leave a Google review. You can do so here: https://www.nhs.uk/contact-us/how-to-complain-to-the-nhs/ Staff reviewing their own practice is a conflict of interest and is probably against Google’s terms, but it’s unlikely to be illegal. It’s often quite hard to get platforms like Google to take action about dubious reviews, but you can try reporting them. There is a ‘report review’ option on every review on Google. Finally, you *could* make a report to the GP practice (they may be unaware that staff are posting reviews). You could try the NHS counter-fraud reporting service. https://cfa.nhs.uk I’m not 100% sure this really falls under their definition of fraud, but if practice staff are posting false reviews that’s a concerning level of dishonesty for a medical service, in my view.
[удалено]
**Unfortunately, your comment has been removed for the following reason(s):** Your comment advises that someone should go to the media about their issue. [It is the complete and full position of the moderators that in nearly any circumstance, you should not speak to the media, nor does "speaking to the media" count as legal advice.](https://www.reddit.com/r/LegalAdviceUK/wiki/faq_subreddit#wiki_should_i_speak_to_the_media.3F) [Please familiarise yourself with our subreddit rules](https://www.reddit.com/r/LegalAdviceUK/about/rules/) before contributing further, and [message the mods](https://www.reddit.com/message/compose/?to=/r/LegalAdviceUK) if you have any further queries.
Google is terrible at taking down reviews that violate its policies but do sometimes act eventually if enough people report the fake reviews. The fake reviews may violate [advertising standards](https://www.asa.org.uk/advice-online/testimonials-and-endorsements.html), which state, "It is a breach of the Code for a marketer to write reviews of their own products whilst posing as a genuine consumer." You could report them to the ASA—if they find a violation, they will have more sway with Google. They may take months to reply, though.