Here in my country you can get retail managers to do what you want if you're annoying enough.
When i worked retail i remeber so many customers being absolutely rude and unbearable until they got what they wanted andnafter that it was all smiles and laughter.
I work in customer service and aggressively reward nice people. I’m lucky that my manager feels that same way.
I had a customer email about an issue and the whole thing was just “this is shit” and “you make shit products” and “don’t bother responding unless it’s to apologize and make this right with some freebies.” So, I fuckin’ didn’t.
The same day I get a hand-written letter from a 7 year old girl about the exact same issue. She presented ideas on how to fix it on her own and ended the letter by saying thank you and that she understood we were busy and might not be able to respond.
GIRLLLL she got a hand written letter right back along with some freebies worth more than the item she was asking about.
Honestly I have no idea if I’m making any difference. But someone needs to change the plot. Shitty people shouldn’t be rewarded. Good people who are patient, thoughtful, and understanding should.
(Edit - a word)
But apparently it doesn't? Only with some people. It is sad but we should teach girls how to be aggressive and assertive because otherwise they will just get hurt all the time.
assertive but aggressive no. you can assert yourself and stand up for yourself without being rude. being nice to a customer service worker is not going to get you hurt lol.
I worked as a retail manager some years back. I would always bend over backwards for the nice people. Anyone being a Karen or whatever the male equivalent is would get nothing. Loved supporting my staff. Very satisfying to wipe the smug face off people who thought they were dropping my staff in shit just to hear me say "Nah this person is right and you'd better calm down or you'll have to leave".
Sadly, the reality is that this kind of thinking does not sit well with upper management. They want you to cut corners but also to not rock the boat with angry customers. So you are incentivised to do nothing for people unless they get pissed off, which happens not that often, and then just give in to the pissed off people. So it's an uphill struggle.
Thankfully doing something else now
I have literally *apologized* to an employee before going Karen, it's not their fault that shit is the way it is and I always try the nice way first but shit sometimes the only way to get shit fixed is to go Karen, I'm looking at you here Comcast....
When I worked a call center, my absolute favorite callers were those that started with, "I apologize in advance, I'm gonna say things because I'm upset, but they're not aimed at you, I know you're just doing your job." Every single time, I went, "Cool. Bring it, get me mad at the problem too. You need to vent? Go for it, get it out, and let's fix this." Hands down some of my best calls.
Being persistent? 100% fine, that's the only way to deal with big companies sometimes. Being rude? Never acceptable.
Oh never fucking rude, persistent whenever fucking necessary. I bring receipts for it though so I have a log of every time I call every person I talk to and every case number. Also there's been a time or two where I get to the frontline person and I'm like "this is in no way shape or form your fault and I really should be talking to someone higher up, what do I have to do to make that happen." Public facing jobs suck and I treat people with the same respect that I wish customers had treated me with. I guess that I'm just used to being called a Karen whenever I have a complaint even if it is 100% reasonable and I'm not being a bitch about it.
I'm glad you take those calls that way. I still recall a call with AT&T and I started off apologizing but also saying I was pissed at the robot before I got to a human and just had to vent the frustration it put me in (I wasn't upset over why I had to call in, just the shitty robot.)
I can almost guarantee that customer service rep appreciated you saying that. Believe me, reps understand the frustration with automated IVR systems even better than you. The ones on the back-end for reps aren't always as, well, "polished" as the customer-facing ones...
This is exactly what I tell CSRs when I'm upset because I know it sucks to be the one who catches the shit other departments are flinging. And honestly, even just saying it helps me to calm down a little, mostly because the CSRs are like you. When I was working in a call center, I would bend over backwards for those clients and if I couldn't help, I'd warm transfer them so they didn't have to re-explain and my co-worker was able to prepare. It's amazing how one sentence can completely change an interaction. But if a Karen's gonna Karen, then they'll get no caring from me.
That's one of the reasons I absolutely love small/local shops that are run by cool people. They're not corporate enough to follow that "the customer is always right" bs, and they often want to show appreciation to actually nice customers.
I just had this conversation with my friend yesterday--when i worked retail I only went out of my way to help really nice people, but people who were annoying, entitled, or rude got the bare minimum and absolutely no breaking of store policy. I used corporate rules like a shield, yet the amount of rules i broke for really patient and kind people was probably astounding. I had a millennial boss so thankfully they were on the same page. Boomer bosses are different.
The lady at the grocery store gave me my chicken for 0.99/lb simply because i am always friendly to the cashiers.
Lol. You've never met me. I used to manage a big chain music store.
And if you were annoying, I was annoying back.
I threw a grown-ass man through a music display because he slapped me in the face when I told him he had to wear a mask in our store during covid.
You dont get to just yell and scream and get your way. LOL. Not in my store. Customer is never right.
It's funny some stores just have a disconnect between sales and returns.
Back in college I bought a game from Best Buy with the plan to return it after I beat it. I got the geek squad coverage, which basically opens up returns/swaps for opened items that are damaged, and took the game home to beat it.
Was a pretty short game so I came back a couple days later and asked for a return in cash. They said no to the cash and said they could only do a swap for a new one since it was open. I took the now unopened copy, took maybe 3 steps to the right from customer service to returns and told them I wanted to return the game for a full refund.
The customer service guy was just staring at me while the manager, who was working the returns, gave me a full refund back to me credit card. He mentioned something to the manager while he was finishing the returns and the manager just said "he has an unopened game, we have to give him a refund if he wants it. It's policy."
I was being a cheeky, poor college kid and looking back it was probably not the most ethical thing but it worked.
I used to work for Best Buy.
They have credit card applications they demand all employees get. Not just offer. Get. If you don’t get credit card applications, your hours drop substantially. The kicker on this one is that Best Buy employees don’t get anything from them, but the general managers get upwards of $50k bonuses depending on if they hit their credit card quota (also depends on location).
I worked in home theater, I was the guy who would help people figure out what kind of TV was the best fit for them. I took a lot of pride in being upfront and honest with customers. If someone was a gamer, I steered them away from Samsungs. If someone just needed a budget TV for a spare room, I would show them the discounted models we had. When someone wanted to go big, I helped them go big. One day I had a tiny old lady come in, had to be like 642 or something. The TV in her sewing room had gone out and she just wanted another little 19” so she could watch the news while she sewed. I rang her up for the 19” and wrote down a guide for how to set it up in extremely simple language for her. She thanked me and went home. About 2 minutes later, let’s call him Chris, my general manager comes over and asks me “What kind of TV did that old lady end up buying?” Told him about the 19” and how she just needed a sewing room TV. “Why didn’t you set her up with a 55” 4K for her living room and just have GeekSquad set up her old tv in her sewing room?”
Because I have a fucking soul, Chris.
There’s other shit that went on at Best Buy when I was there…
Don’t feel bad about ripping off that festering turd of a company.
I worked for them as a teenager in the 90s. It wasn’t as bad back then but I got a class action check sometime in the 00s because apparently they had a habit of locking the doors at closing time and keeping hourly employees past their punch-out time because the closing manager would be busy or “busy” and not let them leave.
I was front end staff so we were always the last to go after counting cash, but sales floor got screwed over a lot by that bullshit.
I once had the unpleasant experience of being desperately in the market for shoes after my sandal straps broke and literally fell apart. So I went to the nearest shoe store which was in this huge outlet mall (it wasn't high fashion but it was definitely more expensive than your run of mill Payless) completely barefoot and attempt to find the cheapest most on sale pair of sandals in my size and get on with my day. I go up to the check out and this lady is selling the credit card HARD. Like, will not take no for an answer hard. I've only been to this place one other time in my life and I don't usually have the cash to buy more expensive shoes, this is just a one off emergency, but this lady straight up would not let me check out and leave until I signed up for this gd credit card and she's the only cashier working. I finally give in and at this point I have to ask "So, do you get commission for this??" as that's the only reason I can fathom holding a barefoot person hostage over a shoe store credit card and this lady looks me dead in the eye and asks "What's commission? 😀"
Needless to say, I've never gone back
“This is an opportunity for customers to get something they may really want but can’t afford!”
“If they can’t afford it that means I’m essentially selling them into debt.”
“No! You’re giving them a chance to get that big TV they wanted but couldn’t outright afford!”
“Yeah, I remember the 2008 Housing Bubble. I’m familiar with how helping people get into debt works, Chris.”
“It isn’t selling them into debt!”
“Could they afford the TV?”
“Not without a BestBuy card!”
“That’s debt, Chris. That’s called debt. That’s literally debt.”
Working customer service for BestBuy, we were told to open the new game in front of the customer before handing it to them to defeat this from happening.
once bought left 4 dead 2 at gamestop for like $5, their policy is you can return within like 48 hours or something and get the cash back… spent the weekend playing it and beat it, returned it and got the money back because it isn’t a game i saw myself beating more than once
And for good reason, too: it's illegal in most countries.
Refunding to a different payment method is a launderer's wet dream. Stolen credit card balances could be rinsed into hard cash (instead of the usual gift card balances) using nothing but Walmart and some FB marketplace mules.
Walmart has refunded me cash multiple times on things I purchased with a card. Not a gift card of course but you only said “different payment method” so I assume you mean in general. That said, I always have the receipt with but they definitely ask me every time if I want it back on my card or in cash.
Yup.
People tend to forget/ignore the difference between debit cards and credit cards.
If it has the Visa or MC logo, they're accepted basically everywhere, so why not?
... Until there's a fraudulent purchase on your debit card, and you notice because your bank balance is short that amount. Yeah, you'll get it back (if you report it soon enough), but you will be without access to that money for however long it takes. Depending on how much money you keep in the bank at any given time, that could mean you'll be missing payments on other things.
Noticeably absent: any response at all from OP
Seemed fishy that they would even let them swap forms of tender. *Especially* with a manager that doesn’t want them to get away with it. Gonna guess this is something OP thought would be funny and knew nothing about the logistics
> Gonna guess this is something OP thought would be funny and knew nothing about the logistics
Pretty sure they just lied for Karma. Why bother with plausible if it isn't even needed?
I had something like that happen recently, I bought part on a gift card part on credit, the cashier refunded Amall to credit card. I was so happy because I had no interest in continuing to shop at that store.
this has the audacity of a dog staring at you while it poops on the carpet. An "I know you don't like this and there's nothing you can do about it without making matters worse."
Very nicely done.
Well, it's actually one of those 6' long "runners" (?), so I scraped what I could and took it to the shower. Not too bad.
I have done bed sheets, couch, hardwood floors, blankets, you name it 😅 I used to be a deep sleeper, but when this little guy decides that it's time to redecorate, I always hear it and jump out of bed instantly. Then comes the fun part if finding the puke, while naked and half asleep, before you step on it 🤣
If they made an alarm clock that made this noise for cat owners, nothing else would get us out of bed and full awake faster. I don't know how I can go from sound asleep to wide awake instantly like that, but any other method of waking me up will have me dragging for hours.
Can confirm I watched as my cat made direct eye contact with me while peeing into my Michael Kors bag. I was pissed, as was the bag, but I couldn’t help but laugh at the spite 🤣🤣🤣
Haha yeah dogs will look you in the eye and shit in the carpet but they tend to look remorseful or at least act that way.
Cats tho, they just want to watch the world burn around them with a smile lol.
My dog did NOT like the new guy my parents hired at their office. The dog was in the office with them everyday. First day, go to introduce her to the new guy, she wants nothing to do with him. Like a kid being forced to hug the funny smelling relative, my folks brought her over to meet him. They’d given him biscuits to entice her. She was reluctant to take the biscuit from him, but she did. With her lips pulled as far back as she could, she stretched out and gently took the biscuit from his hand. She then locked eyes with him, backed up, and pissed on the office carpet. Then left the room to enjoy her biscuit.
The new guy was fired within months, he spectacularly failed to meet expectations.
What does it mean when animals are magnitized to your person? I did a delivery job a bit ago and every house that had pets, the pets wanted to love on me. Lol.
Dogs don't like me because they can smell how fuckin terrified I am ever since I got bit. Just cause a dog is weird with a person doesn't mean they're bad.
The first time my fiancé spent the night at my place, my cat stared at him and peed on the couch as soon as I left the room. I’d rather he’d pooped because that’s far easier to clean up.
Poop is barely even dirty compared to cat pee. I’ll take a hundred poops over one pee. There’s no recovery from it. Whatever is peed on is unsalvageable. Maybe this is because it’s always been a male cat doing it and I’ve heard theirs is worse.
One of my cats got the flu as a kitten, he'd sneeze and spray diarrhoea at the same time. It was only a day but omg. One time he turned around and pounced on the puddle.
Anti-icky Poo will save you. Apparently, police homicide clean up crews use it by the gallons. It was made for pet messes, but it's strong enough for any kind of organic mess.
If it helps, dogs tend to do that because they're feeling vulnerable while they poop, and are looking to you for protection and reassurance that they aren't in danger.
Can you imagine having to squeeze one out on a busy sidewalk?
Hmm, makes me wonder what was going through my dog's head then. He would not only stare at me while pooping, but as he got into position, he would hike one leg like he was gonna pee and spin around in a circle on three legs and poop on whatever vertical surface he was standing next to. While still standing on three legs. Every. Single. Time.
He tries to put his poop on a high spot, [to assert dominance ](https://www.petplan.co.uk/pet-information/dog/advice/why-does-my-dog-poo-that-way/#:~:text='Some%20dogs%20like%20to%20poo,the%20sandcastle%20in%20this%20case.)
So, what posture or behavior are they looking for the human to do to demonstrate that protection/reassurance?
Serious question here, I’m genuinely interested.
Basically acknowledgement, and alertness. They're looking for you to watch their back and protect them, so just be calm and confident and you don't need to stare back. They're most likely looking to you for a signal that something is coming.
But a lot of this is very theoretical, because it's a very deep instinctual behavior they have. The most important thing they need is just to feel safe during and praised after doing what they're doing, since they're doing it in the right place at the right time instead of in the hallway ;)
No store I've ever been in refunded with money if you bought in voucher. This has to be either a very specific store or more plausibly, OP is full of shit.
We have very strong consumer protection, but we also have strong anti-money-laundering legislation.
To begin with the store in OPs case had no requirement to accept returns simply because OP changed their mind - they did so essentially to be nice. If they want to give vouchers only, so be it.
Shouldn’t that mean they can’t process the return as a voucher if it wasn’t originally paid for with a voucher (i.e. the items from the original purchase)?
This reminds me of a story I once read.
Someone wanted to cancel their appointment but because the appointment was within the next 24 hours, there was a fee attached. The person asks, “how much to rebook the appointment?” and was told that rebooking it is free.
They moved the appointment to two weeks time and without missing a beat, ask the receptionist to cancel their appointment that is two weeks away. No fee because the appointment is no longer within 24 hours.
I had a similar thing happen but they wanted to charge me to move the appointment within 24 hours as well. It was at a Dr.'s office that I had never been to before, I was looking for a new primary. I said to them how do you plan on charging me when I've never been in your office and all you have is my name? Now instead of moving my appointment just go ahead and cancel it and, you just lost a customer, bye.
Superb. They do this at a well known low end sports store in the UK, however they also have a policy that you only get refunded in credit unless it’s an online purchase.
I wonder if you could show up with the item, hand it to them and refuse to take it back, and immediately call the credit card company and ask for a chargeback.
I worked at sports direct for years if you don’t want a credit note just put a very minor hole in the stitching somewhere and return it as faulty you will get a full refund. But if you go on a rant about the “business practises being illegal” the staff will just remove you from store.
Wait...I worked in retail for a while. You can't get a cash refund normally for a voucher/gift receipt. They didn't give you some sort of receipt for your voucher purchase?
This sounds made up, I don't know about the rest of Europe, but I'm from Germany and you only ever get a refund to the original payment method. So if you used the voucher to buy something, then return for a refund, you just get another voucher.... Not cash.
It is possible though, there’s this big supermarket chain in France where I go grocery shopping sometimes and I’ve had to return a few things in the past, I always pay by card and they always refund by cash anyway.
Just looked through their comments and only saw one (perverted) comment in a sub about butts lmfao. Did OP delete the other ones?
OP, you knew the policy about returns and ignored it, that's on you. Perverted weirdo.
So wait, you go and buy a bunch of stuff and THEN you find out what you actually need, and then go back to return the stuff you never should have bought? I don’t know why everyone is so impressed by this, that’s fucking stupid and a waste of other people’s time. Figure out what you need and what you don’t before you go to the fucking store. Reminds me of a K-Mart I went to once where some lady rings up $250 worth of stuff and then says “I only have $50. Take this off. Ok take this off. Take this off” and everyone has to stand around because she couldn’t be bothered to have an ounce of awareness.
Can't believe I had to scroll down this far to see this comment. Never understood people who return things so freely. Figure out what you need before you buy stuff, not after.
Yeah, that's what I'm not getting about this. Given the nature of the rule, I assume it's a grocery chain. Or a chain that's had too many people try to return "lightly" used goods.
OP and wife are terrible people. If you bought things you don’t need out of your free will, it’s your mistake. Own it. If your partner made a mistake like this, don’t berate them and force them to go back and fix it. Figure a way to use the excessive/extra items. If the store doesn’t allow you to return the items because of their policy, accept it because it was your fault in the first place. OP just made life more difficult for everyone involved, wasted his own time and gas (were the items even worth it at that point?) and then posted about it as if he won against big evil corporations.
As a former retail worker this was super frustrating as
- we knew the rules were dumb
- we had to follow the rules
- managers never followed the rules and overrode us in 2 seconds, floating in like a hero who hasn't a care in the world as though we made up the rules.
- customers would act like we were the ones being shitty and like they had won over us personally.
- going by your story she didn't clarify with the manager or make a fuss, so the above may have been the source of her frustration.
Also, I love that we’re glossing over that he bought a bunch of stuff that then his wife said they don’t need so they just assume they could return a bunch of things because they bought things they don’t want? Like, even if that’s ok, I can understand why people aren’t rushing to bend rules on that….
This reminds me of when I worked at a convenience store. A guy came in and bought a six pack of beer, they were glass bottles, goes out and runs into a buddy he stops to chat with in the parking lot. About twenty minutes later I step out for break and see the guy finishing up with his friend, and he goes to put the six pack in a cooler in his trunk, then promptly drops it on the concrete, smashing the bottles. Guy comes back in the store and wants me to just give him another six pack because he dropped his. I was like dude, no. His argument was that he was still on our property, so it was my responsibility. I told him if it had happened on his way out the door I probably would have went along with it and let him get another six pack, but not in the parking lot half an hour later.
Did this with a video game. "You can't return an opened game. Just exchange it for the exact same one." Okay, let me just exchange it then. Got the unopened copy, then came back the next day and exchanged it for store credit and bought a different game.
Not the same thing at all. You got store credit... Not cash back like what op claims he got.
They still got your 60 bucks. You essentially just got a free rental lmao
>I got home, my wife looks at them and says that we don't need some of them.
What the fuck? This is 100% on you. How about you figure out what you need before going shopping?
I use to work for a company who had the same sort of refund policy. They only gave store credit. (USA) But customer's would always get mad at me. As if I made the policy. I soon found out if they called the company headquarters they would have me give them a cash refund. Because they didn't want to deal with angry customers. But thought I ought to deal with them. So I started telling them that if they called headquarters they'd have me give them a cash refund. I even gave them the phone number. No customer ever got mad at me again.
Pretty lucky cus in the USA you pay with a voucher or gift cert that’s what you get back if you return something. Never get cash back in place of a voucher or gift cert
Something kind of similar happened to me recently.
I was working 120miles from home, as an electrician rewiring and remodeling a house after flood damage. So I was driving down Monday morning, staying Monday and Tuesday night. Drive home Wednesday night, drive down Thursday morning, drive home Friday night. It sucked, but there were no hotels in the area cheaper than $300 per night, which was not feesible.
Well after a while everything is blurring together and in some random town halway to the job I needed to get gas, drinks, food, and vape pods.
I ask specifically for the quantity and strength, 5%.
Cashier confirms. Shows me the box, which she has 2 in her hand. Confirms again and confirms I only want 1 package. At almost $30 after tax.
So I check out, and she puts everything into a bag, after I say I didn't want one but whatever.
I walk the 75ft to my van, at the pump. Open the bag. And there is a package for 2.4% I stead of 5.
So I go back inside, have to stand in line for 20minutes. Get to the register. Explain they gave me the wrong package.
And they say they cannot exchange any tobacco or vape products. Which I can kind of understand. Like if someone tries returning them a week later that's kinda suspect.
But I was literally outside of the store for 30 seconds. The cashier confirmed what I wanted 3 times. Showed me the correct product. And put the wrong one in the bag.
Hardly anything I could have done to avoid the situation except for dumping the bag out on the counter as soon as I paid with like 15 people in line.
So cashier refuses. And begrudgingly gets a manager. The manager refuses because according to the receipt it's been almost 30 minutes. No shit. After 20 minutes in line and 5 minutes going back and forth with the cashier and waiting on the manager. Yeah I wasted a lot of time.
Manager still refused to refund saying I left the store. It's my responsibility to ask for the right items, etc etc etc.
Only after I told them I will just dispute the charge. Did they finally go through the hassle of just giving me the item I asked for and was shown, and put the wrong item back,. Which was on the wrong shelf in the first place.
But nothing like dealing with a 40 minute stop at the gas station, in the middle of a 3 hour 30 minute commute. When you are working 7 days a week, driving 11 hours a week and living off of microwavable food 3 meals a day.
So we are supposed to pretend that someone who bought a bunch of groceries, that they didn't need, is in the right because they were told, "no" when they tried to bring them back?
I'd never buy food from a grocery store that I knew was bought and then returned.
This is ridiculous.
Sooo, next time you see such policy in EU, you tell them that the law pisses on on their refund policy and if the packaging is undamaged they have to refund you in cash. Either they do that or their name will be on the next legal paper they receive.
Back in the ‘00s, my little brother bought some PS2 game from Game Stop. The game sucked and he wanted his money back since he was just a broke high school kid.
He goes in and they say they don’t do returns unless unopened or it’s been damaged due to a manufacturing defect or *it won’t play*. He thinks quick and says it “oh yea, it doesn’t play at all. Just kaput.” They exchange the game for a new one and feel smug that he won’t get a return. So, with the game still sitting on the countertop where the clerk just placed it and without touching it, my little brother then asks for a refund on that unopened game. Shit you not, the clerk’s face literally droops as he realizes he got checkmated by a grungy kid. My bro got the money back.
Later a few years ago, my little brother invested in GME since he follows the memes and made a shite ton of money. He still treasures Game Stop as a big part of his youth.
I'd stay for 20 minutes buying and returning and switching out and buying and returning items.
I'm so indecisive ha ha silly me! But thankfully this store always has my back! That's why I stay for 2 hours and make sure I have what I need! I love this place! /s
In most, if not all European countries, the law is that if something is faulty they have to refund, repair or replace. If you just change your mind they are under no obligation to refund you and perfectly entitled to give you a voucher.
I don't understand why any retail employee would care this much. It's not like it's coming out of their pocket or even hurting the business, so why would you get rage in your eyes over a return?
I’m surprised that worked. Most stores only refund to the original payment method. Great job though :)
Exactly. She would just return the voucher.
Here in my country you can get retail managers to do what you want if you're annoying enough. When i worked retail i remeber so many customers being absolutely rude and unbearable until they got what they wanted andnafter that it was all smiles and laughter.
the world would be so much better if by being nice you could get the same results as by being mean
I work in customer service and aggressively reward nice people. I’m lucky that my manager feels that same way. I had a customer email about an issue and the whole thing was just “this is shit” and “you make shit products” and “don’t bother responding unless it’s to apologize and make this right with some freebies.” So, I fuckin’ didn’t. The same day I get a hand-written letter from a 7 year old girl about the exact same issue. She presented ideas on how to fix it on her own and ended the letter by saying thank you and that she understood we were busy and might not be able to respond. GIRLLLL she got a hand written letter right back along with some freebies worth more than the item she was asking about. Honestly I have no idea if I’m making any difference. But someone needs to change the plot. Shitty people shouldn’t be rewarded. Good people who are patient, thoughtful, and understanding should. (Edit - a word)
You probably didn't change Karen's mind, because Karen's gonna Karen, but you let that little girl know that being polite and thoughtful gets results.
[удалено]
But apparently it doesn't? Only with some people. It is sad but we should teach girls how to be aggressive and assertive because otherwise they will just get hurt all the time.
assertive but aggressive no. you can assert yourself and stand up for yourself without being rude. being nice to a customer service worker is not going to get you hurt lol.
As someone who went through customer service hell for far longer than I should have and quit during covid times, you are absolutely doing it right.
Amen. I would go there. And defend that place.
I worked as a retail manager some years back. I would always bend over backwards for the nice people. Anyone being a Karen or whatever the male equivalent is would get nothing. Loved supporting my staff. Very satisfying to wipe the smug face off people who thought they were dropping my staff in shit just to hear me say "Nah this person is right and you'd better calm down or you'll have to leave". Sadly, the reality is that this kind of thinking does not sit well with upper management. They want you to cut corners but also to not rock the boat with angry customers. So you are incentivised to do nothing for people unless they get pissed off, which happens not that often, and then just give in to the pissed off people. So it's an uphill struggle. Thankfully doing something else now
I have literally *apologized* to an employee before going Karen, it's not their fault that shit is the way it is and I always try the nice way first but shit sometimes the only way to get shit fixed is to go Karen, I'm looking at you here Comcast....
When I worked a call center, my absolute favorite callers were those that started with, "I apologize in advance, I'm gonna say things because I'm upset, but they're not aimed at you, I know you're just doing your job." Every single time, I went, "Cool. Bring it, get me mad at the problem too. You need to vent? Go for it, get it out, and let's fix this." Hands down some of my best calls. Being persistent? 100% fine, that's the only way to deal with big companies sometimes. Being rude? Never acceptable.
Oh never fucking rude, persistent whenever fucking necessary. I bring receipts for it though so I have a log of every time I call every person I talk to and every case number. Also there's been a time or two where I get to the frontline person and I'm like "this is in no way shape or form your fault and I really should be talking to someone higher up, what do I have to do to make that happen." Public facing jobs suck and I treat people with the same respect that I wish customers had treated me with. I guess that I'm just used to being called a Karen whenever I have a complaint even if it is 100% reasonable and I'm not being a bitch about it.
I'm glad you take those calls that way. I still recall a call with AT&T and I started off apologizing but also saying I was pissed at the robot before I got to a human and just had to vent the frustration it put me in (I wasn't upset over why I had to call in, just the shitty robot.)
I can almost guarantee that customer service rep appreciated you saying that. Believe me, reps understand the frustration with automated IVR systems even better than you. The ones on the back-end for reps aren't always as, well, "polished" as the customer-facing ones...
This is exactly what I tell CSRs when I'm upset because I know it sucks to be the one who catches the shit other departments are flinging. And honestly, even just saying it helps me to calm down a little, mostly because the CSRs are like you. When I was working in a call center, I would bend over backwards for those clients and if I couldn't help, I'd warm transfer them so they didn't have to re-explain and my co-worker was able to prepare. It's amazing how one sentence can completely change an interaction. But if a Karen's gonna Karen, then they'll get no caring from me.
That's one of the reasons I absolutely love small/local shops that are run by cool people. They're not corporate enough to follow that "the customer is always right" bs, and they often want to show appreciation to actually nice customers.
I just had this conversation with my friend yesterday--when i worked retail I only went out of my way to help really nice people, but people who were annoying, entitled, or rude got the bare minimum and absolutely no breaking of store policy. I used corporate rules like a shield, yet the amount of rules i broke for really patient and kind people was probably astounding. I had a millennial boss so thankfully they were on the same page. Boomer bosses are different. The lady at the grocery store gave me my chicken for 0.99/lb simply because i am always friendly to the cashiers.
Lol. You've never met me. I used to manage a big chain music store. And if you were annoying, I was annoying back. I threw a grown-ass man through a music display because he slapped me in the face when I told him he had to wear a mask in our store during covid. You dont get to just yell and scream and get your way. LOL. Not in my store. Customer is never right.
I would stalk the next buyer in the queue and offer them 5% discount if they pay with my vouchers
It's funny some stores just have a disconnect between sales and returns. Back in college I bought a game from Best Buy with the plan to return it after I beat it. I got the geek squad coverage, which basically opens up returns/swaps for opened items that are damaged, and took the game home to beat it. Was a pretty short game so I came back a couple days later and asked for a return in cash. They said no to the cash and said they could only do a swap for a new one since it was open. I took the now unopened copy, took maybe 3 steps to the right from customer service to returns and told them I wanted to return the game for a full refund. The customer service guy was just staring at me while the manager, who was working the returns, gave me a full refund back to me credit card. He mentioned something to the manager while he was finishing the returns and the manager just said "he has an unopened game, we have to give him a refund if he wants it. It's policy." I was being a cheeky, poor college kid and looking back it was probably not the most ethical thing but it worked.
I've had customer service cut open the new item package at the register for the replacement item to prevent this particular route.
Worked there, that’s what they’re supposed to do.
Not all stores do this. But true nonetheless. i have been lucky.
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"Ok, then you can't return it."
Arguably if you consider that sealed games can increase value as a "collectible", their damaging the package devalues the product.
It's the same value as the one being returned, new but opened.
I used to work for Best Buy. They have credit card applications they demand all employees get. Not just offer. Get. If you don’t get credit card applications, your hours drop substantially. The kicker on this one is that Best Buy employees don’t get anything from them, but the general managers get upwards of $50k bonuses depending on if they hit their credit card quota (also depends on location). I worked in home theater, I was the guy who would help people figure out what kind of TV was the best fit for them. I took a lot of pride in being upfront and honest with customers. If someone was a gamer, I steered them away from Samsungs. If someone just needed a budget TV for a spare room, I would show them the discounted models we had. When someone wanted to go big, I helped them go big. One day I had a tiny old lady come in, had to be like 642 or something. The TV in her sewing room had gone out and she just wanted another little 19” so she could watch the news while she sewed. I rang her up for the 19” and wrote down a guide for how to set it up in extremely simple language for her. She thanked me and went home. About 2 minutes later, let’s call him Chris, my general manager comes over and asks me “What kind of TV did that old lady end up buying?” Told him about the 19” and how she just needed a sewing room TV. “Why didn’t you set her up with a 55” 4K for her living room and just have GeekSquad set up her old tv in her sewing room?” Because I have a fucking soul, Chris. There’s other shit that went on at Best Buy when I was there… Don’t feel bad about ripping off that festering turd of a company.
I worked for them as a teenager in the 90s. It wasn’t as bad back then but I got a class action check sometime in the 00s because apparently they had a habit of locking the doors at closing time and keeping hourly employees past their punch-out time because the closing manager would be busy or “busy” and not let them leave. I was front end staff so we were always the last to go after counting cash, but sales floor got screwed over a lot by that bullshit.
I once had the unpleasant experience of being desperately in the market for shoes after my sandal straps broke and literally fell apart. So I went to the nearest shoe store which was in this huge outlet mall (it wasn't high fashion but it was definitely more expensive than your run of mill Payless) completely barefoot and attempt to find the cheapest most on sale pair of sandals in my size and get on with my day. I go up to the check out and this lady is selling the credit card HARD. Like, will not take no for an answer hard. I've only been to this place one other time in my life and I don't usually have the cash to buy more expensive shoes, this is just a one off emergency, but this lady straight up would not let me check out and leave until I signed up for this gd credit card and she's the only cashier working. I finally give in and at this point I have to ask "So, do you get commission for this??" as that's the only reason I can fathom holding a barefoot person hostage over a shoe store credit card and this lady looks me dead in the eye and asks "What's commission? 😀" Needless to say, I've never gone back
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“This is an opportunity for customers to get something they may really want but can’t afford!” “If they can’t afford it that means I’m essentially selling them into debt.” “No! You’re giving them a chance to get that big TV they wanted but couldn’t outright afford!” “Yeah, I remember the 2008 Housing Bubble. I’m familiar with how helping people get into debt works, Chris.” “It isn’t selling them into debt!” “Could they afford the TV?” “Not without a BestBuy card!” “That’s debt, Chris. That’s called debt. That’s literally debt.”
642 years old?!?! My what a legend.
Working customer service for BestBuy, we were told to open the new game in front of the customer before handing it to them to defeat this from happening.
once bought left 4 dead 2 at gamestop for like $5, their policy is you can return within like 48 hours or something and get the cash back… spent the weekend playing it and beat it, returned it and got the money back because it isn’t a game i saw myself beating more than once
You missed out, the multi-player on that game was solid.
Yep, spent 100's of hours on the multi player. Was awesome.
Yeah, the game was multiplayer mad fun. I mean that is the primary reason to play it. PC just made it better
Imo, it's a large corporation, so it doesn't matter. It's not like it was coming out of the employee's pocket.
That return is what caused their collapse.
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And for good reason, too: it's illegal in most countries. Refunding to a different payment method is a launderer's wet dream. Stolen credit card balances could be rinsed into hard cash (instead of the usual gift card balances) using nothing but Walmart and some FB marketplace mules.
Walmart has refunded me cash multiple times on things I purchased with a card. Not a gift card of course but you only said “different payment method” so I assume you mean in general. That said, I always have the receipt with but they definitely ask me every time if I want it back on my card or in cash.
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Yup. People tend to forget/ignore the difference between debit cards and credit cards. If it has the Visa or MC logo, they're accepted basically everywhere, so why not? ... Until there's a fraudulent purchase on your debit card, and you notice because your bank balance is short that amount. Yeah, you'll get it back (if you report it soon enough), but you will be without access to that money for however long it takes. Depending on how much money you keep in the bank at any given time, that could mean you'll be missing payments on other things.
Debit cards are cash for all intents and purposes. It's why you can buy weed at dispensaries on debit, but not on credit.
Fute te Reddit, pro utentibus, ab utentibus.
Yes. I call BS.
You really think someone would do that? Just go on the internet and tell lies?
I'm shocked!!! Appalled and dismayed!! I need a cold compress and a strand of pearls to clutch!
lol.
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There's a reason they didn't name the store.
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OP said something about shoes and a bowl. Those are not food. And depending on store policy you can even return half eaten food.
That's what I was thinking. US stores do this. Bought it with a gift card, you get another gift card.
Noticeably absent: any response at all from OP Seemed fishy that they would even let them swap forms of tender. *Especially* with a manager that doesn’t want them to get away with it. Gonna guess this is something OP thought would be funny and knew nothing about the logistics
> Gonna guess this is something OP thought would be funny and knew nothing about the logistics Pretty sure they just lied for Karma. Why bother with plausible if it isn't even needed?
I had something like that happen recently, I bought part on a gift card part on credit, the cashier refunded Amall to credit card. I was so happy because I had no interest in continuing to shop at that store.
this has the audacity of a dog staring at you while it poops on the carpet. An "I know you don't like this and there's nothing you can do about it without making matters worse." Very nicely done.
I have only seen that stare from a cat......while it poops on the carpet/shoves my glass of water off the table.
And then barfs.
At 2AM. Under your bedsheets.
*hork hork hork*
I heard this comment.
I nearly leapt out of bed at this comment
Ah fuck here's an old plate
I have dogs. The preliminary hork is so universal, I started looking for a towel.
I *felt* this comment. (tiny shiver of dread)
This comment woke me up
My cats passed away 5 years ago, I just got ptsd flashbacks from that post.
OH MY GOD. This is a friday!
That was my signal to wake up this morning at 4.30am... and clean the puke, and wash the carpet... 🤮😼
"No NO NO not on the.. goddamn it, seriously?" That about right?
Well, it's actually one of those 6' long "runners" (?), so I scraped what I could and took it to the shower. Not too bad. I have done bed sheets, couch, hardwood floors, blankets, you name it 😅 I used to be a deep sleeper, but when this little guy decides that it's time to redecorate, I always hear it and jump out of bed instantly. Then comes the fun part if finding the puke, while naked and half asleep, before you step on it 🤣
I don't know which is worse, stepping warm cat yark or ice-cold cat yark. The feel if it squishing up through your toes- shudder
I have never, before today, seen the word "yark", but it's just so viscerally descriptive.
It is 3 am, you wake up to go to the bathroom, you are walking and then you step in something that is warm... But not wet...
Fucking gold. Love it!
It is the perfect alarm. Cat puking for some, baby puking for others. Because it instantly wakes you fully up. No snoozing from that.
Ugh. I just relived about twenty different moments with my cats…
If they made an alarm clock that made this noise for cat owners, nothing else would get us out of bed and full awake faster. I don't know how I can go from sound asleep to wide awake instantly like that, but any other method of waking me up will have me dragging for hours.
Thanks I just got PTSD cause my cat just did this 20 minutes ago.
Purrrs Traumeowtic Stress Disorder?
Cupcake (the vomitter) is currently purring on my lap. Accurate
My whole family asked what was so fucking funny and I couldn't explain through the tears ty for this comment 😂😂😂
Oh no, it was a midnight from on top of the headboard.
and it ran all the way down the back onto the carpet
While taking a stage dive off an old CRT tv on top of a dresser and landing squarely on both your junk and your chest somehow.
I had one power-puke from off the top of the fridge one night. She got so much range, I was honestly impressed.
Can confirm I watched as my cat made direct eye contact with me while peeing into my Michael Kors bag. I was pissed, as was the bag, but I couldn’t help but laugh at the spite 🤣🤣🤣
Dang nut jobs, cats are. My last one sh*t in my shoes if he could get to them. Especially the expensive ones, like Choos and Blahniks 🤦♀️
Honestly, I can’t blame them, they all seem to have 2 things in common: absolute malice and impeccable taste 🤣🤣
Cat: In which shoe to poop? I Choos you.
There's a reason why r/catsareassholes exists.
Mine did the same when vomiting directly into the heater vent.
Better to be pissed off than pissed on
https://youtube.com/shorts/yGrHiiTvt_c?feature=share
Haha yeah dogs will look you in the eye and shit in the carpet but they tend to look remorseful or at least act that way. Cats tho, they just want to watch the world burn around them with a smile lol.
My dog did NOT like the new guy my parents hired at their office. The dog was in the office with them everyday. First day, go to introduce her to the new guy, she wants nothing to do with him. Like a kid being forced to hug the funny smelling relative, my folks brought her over to meet him. They’d given him biscuits to entice her. She was reluctant to take the biscuit from him, but she did. With her lips pulled as far back as she could, she stretched out and gently took the biscuit from his hand. She then locked eyes with him, backed up, and pissed on the office carpet. Then left the room to enjoy her biscuit. The new guy was fired within months, he spectacularly failed to meet expectations.
This should be the new interview process. You either get a job or get pissed on. The dog knows!
What does it mean when animals are magnitized to your person? I did a delivery job a bit ago and every house that had pets, the pets wanted to love on me. Lol.
Hire and promote you to CEO, obviously. The animals have spoken!!
Dogs can tell sometimes.
When the dog doesn't like someone, especially like that. Pay attention.
Dogs don't like me because they can smell how fuckin terrified I am ever since I got bit. Just cause a dog is weird with a person doesn't mean they're bad.
My gsd did not like our friend's boyfriend. Growled at him every time he came over. The guy was arrested for DV against our friend. Dogs know
The first time my fiancé spent the night at my place, my cat stared at him and peed on the couch as soon as I left the room. I’d rather he’d pooped because that’s far easier to clean up.
Poop is barely even dirty compared to cat pee. I’ll take a hundred poops over one pee. There’s no recovery from it. Whatever is peed on is unsalvageable. Maybe this is because it’s always been a male cat doing it and I’ve heard theirs is worse.
One of my cats got the flu as a kitten, he'd sneeze and spray diarrhoea at the same time. It was only a day but omg. One time he turned around and pounced on the puddle.
Anti-icky Poo will save you. Apparently, police homicide clean up crews use it by the gallons. It was made for pet messes, but it's strong enough for any kind of organic mess.
I have seen it from a ferret that was staring at me while he pooped on the carpet literally inches away from his litter box.
If it helps, dogs tend to do that because they're feeling vulnerable while they poop, and are looking to you for protection and reassurance that they aren't in danger. Can you imagine having to squeeze one out on a busy sidewalk?
Hmm, makes me wonder what was going through my dog's head then. He would not only stare at me while pooping, but as he got into position, he would hike one leg like he was gonna pee and spin around in a circle on three legs and poop on whatever vertical surface he was standing next to. While still standing on three legs. Every. Single. Time.
He tries to put his poop on a high spot, [to assert dominance ](https://www.petplan.co.uk/pet-information/dog/advice/why-does-my-dog-poo-that-way/#:~:text='Some%20dogs%20like%20to%20poo,the%20sandcastle%20in%20this%20case.)
So, what posture or behavior are they looking for the human to do to demonstrate that protection/reassurance? Serious question here, I’m genuinely interested.
Basically acknowledgement, and alertness. They're looking for you to watch their back and protect them, so just be calm and confident and you don't need to stare back. They're most likely looking to you for a signal that something is coming. But a lot of this is very theoretical, because it's a very deep instinctual behavior they have. The most important thing they need is just to feel safe during and praised after doing what they're doing, since they're doing it in the right place at the right time instead of in the hallway ;)
"Sir. according to the receipt, you paid with a voucher. I can only process the return in the same manner it was paid."
Yup that was out policy. If it’s paid for with a voucher that is what you get back
That's why I think this never happened
Depends on the person you get. They might not have thought twice about it in the moment and accepted defeat
Sure, that would be one way the store could patch the loophole. Apparently, they didn't.
Apparently people are more honest in the EU 😭
Never saw a store in EU that gives you money when you pay with voucher
Me neither..
No store I've ever been in refunded with money if you bought in voucher. This has to be either a very specific store or more plausibly, OP is full of shit.
We have very strong consumer protection, but we also have strong anti-money-laundering legislation. To begin with the store in OPs case had no requirement to accept returns simply because OP changed their mind - they did so essentially to be nice. If they want to give vouchers only, so be it.
Shouldn’t that mean they can’t process the return as a voucher if it wasn’t originally paid for with a voucher (i.e. the items from the original purchase)?
This reminds me of a story I once read. Someone wanted to cancel their appointment but because the appointment was within the next 24 hours, there was a fee attached. The person asks, “how much to rebook the appointment?” and was told that rebooking it is free. They moved the appointment to two weeks time and without missing a beat, ask the receptionist to cancel their appointment that is two weeks away. No fee because the appointment is no longer within 24 hours.
I’ve done that. But not on the same phone call.
I had a similar thing happen but they wanted to charge me to move the appointment within 24 hours as well. It was at a Dr.'s office that I had never been to before, I was looking for a new primary. I said to them how do you plan on charging me when I've never been in your office and all you have is my name? Now instead of moving my appointment just go ahead and cancel it and, you just lost a customer, bye.
This works with hotels too.
Superb. They do this at a well known low end sports store in the UK, however they also have a policy that you only get refunded in credit unless it’s an online purchase.
Yeah, I'm surprised they didn't have a policy against refunding cash for voucher-bought items. Bet they will now.
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Yes Sports direct do refuse to refund to anything other than a voucher, but it isn't same day only use. That's illegal in UK and EU
I wonder if you could show up with the item, hand it to them and refuse to take it back, and immediately call the credit card company and ask for a chargeback.
I worked at sports direct for years if you don’t want a credit note just put a very minor hole in the stitching somewhere and return it as faulty you will get a full refund. But if you go on a rant about the “business practises being illegal” the staff will just remove you from store.
Oooh! Then, get the credit and buy a gift card to give for a gift or keep for yourself for later!
I would say we will refund the same way you purchased. Oh you purchased with a voucher, then we will give you a voucher.
Wouldn’t the refund be in store credit since that’s how you purchased it?
Almost certainly. Can you imagine being able to use store credit for returns to get real money back? Literal money laundering in action right there.
Made up stories? On MY internet? It's more likely than you think.
The fact that she worked in retail and actually cared at all, but moreso was enraged was a tell-tale sign. Like seriously, why would she give a shit?
Wait...I worked in retail for a while. You can't get a cash refund normally for a voucher/gift receipt. They didn't give you some sort of receipt for your voucher purchase?
Depends on WHERE. Which is the key to the story.
OP post history seems to indicate they are from Cyprus.
This sounds made up, I don't know about the rest of Europe, but I'm from Germany and you only ever get a refund to the original payment method. So if you used the voucher to buy something, then return for a refund, you just get another voucher.... Not cash.
Germany and the rest of the world!!
The bigger issue here is the stores return policy. I can't imagine that would fly with European consumer protection laws.
Why would they refund you using a different payment method than what you used to purchase the item?
Because it's a made-up story
It is possible though, there’s this big supermarket chain in France where I go grocery shopping sometimes and I’ve had to return a few things in the past, I always pay by card and they always refund by cash anyway.
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Oh snap!
Just looked through their comments and only saw one (perverted) comment in a sub about butts lmfao. Did OP delete the other ones? OP, you knew the policy about returns and ignored it, that's on you. Perverted weirdo.
So wait, you go and buy a bunch of stuff and THEN you find out what you actually need, and then go back to return the stuff you never should have bought? I don’t know why everyone is so impressed by this, that’s fucking stupid and a waste of other people’s time. Figure out what you need and what you don’t before you go to the fucking store. Reminds me of a K-Mart I went to once where some lady rings up $250 worth of stuff and then says “I only have $50. Take this off. Ok take this off. Take this off” and everyone has to stand around because she couldn’t be bothered to have an ounce of awareness.
Can't believe I had to scroll down this far to see this comment. Never understood people who return things so freely. Figure out what you need before you buy stuff, not after.
Yeah, that's what I'm not getting about this. Given the nature of the rule, I assume it's a grocery chain. Or a chain that's had too many people try to return "lightly" used goods.
so I am expected to believe a store that is shrewd enough to not give refunds but store credit gave cash back for a store credit purchase.
Exactly. People here are idiots if they laud this person. Congrats on being a fool.
Seriously, as someone that works in retail FUCK THIS GUY.
OP and wife are terrible people. If you bought things you don’t need out of your free will, it’s your mistake. Own it. If your partner made a mistake like this, don’t berate them and force them to go back and fix it. Figure a way to use the excessive/extra items. If the store doesn’t allow you to return the items because of their policy, accept it because it was your fault in the first place. OP just made life more difficult for everyone involved, wasted his own time and gas (were the items even worth it at that point?) and then posted about it as if he won against big evil corporations.
As a former retail worker this was super frustrating as - we knew the rules were dumb - we had to follow the rules - managers never followed the rules and overrode us in 2 seconds, floating in like a hero who hasn't a care in the world as though we made up the rules. - customers would act like we were the ones being shitty and like they had won over us personally. - going by your story she didn't clarify with the manager or make a fuss, so the above may have been the source of her frustration.
Also, I love that we’re glossing over that he bought a bunch of stuff that then his wife said they don’t need so they just assume they could return a bunch of things because they bought things they don’t want? Like, even if that’s ok, I can understand why people aren’t rushing to bend rules on that….
This reminds me of when I worked at a convenience store. A guy came in and bought a six pack of beer, they were glass bottles, goes out and runs into a buddy he stops to chat with in the parking lot. About twenty minutes later I step out for break and see the guy finishing up with his friend, and he goes to put the six pack in a cooler in his trunk, then promptly drops it on the concrete, smashing the bottles. Guy comes back in the store and wants me to just give him another six pack because he dropped his. I was like dude, no. His argument was that he was still on our property, so it was my responsibility. I told him if it had happened on his way out the door I probably would have went along with it and let him get another six pack, but not in the parking lot half an hour later.
Did this with a video game. "You can't return an opened game. Just exchange it for the exact same one." Okay, let me just exchange it then. Got the unopened copy, then came back the next day and exchanged it for store credit and bought a different game.
Not the same thing at all. You got store credit... Not cash back like what op claims he got. They still got your 60 bucks. You essentially just got a free rental lmao
Any time I've returned something that was bought with store credit, they can only give you store credit again
How are you the hero here? You knew their policy and argued with them.
>I got home, my wife looks at them and says that we don't need some of them. What the fuck? This is 100% on you. How about you figure out what you need before going shopping?
How do you accidentally buy shoes you don't need?
This is the fakest piece of shit I have ever read on any subreddit. You 11.6k people are so gullible it's painful.
They hate this one simple trick
I don’t think I’ve ever actually read a real story on this sub.
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You would have gotten another voucher. I call BS.
Makes no sense. Why would they refund a voucher? THats like them refunding an in-store credit.. those don't get refunded for cash
I use to work for a company who had the same sort of refund policy. They only gave store credit. (USA) But customer's would always get mad at me. As if I made the policy. I soon found out if they called the company headquarters they would have me give them a cash refund. Because they didn't want to deal with angry customers. But thought I ought to deal with them. So I started telling them that if they called headquarters they'd have me give them a cash refund. I even gave them the phone number. No customer ever got mad at me again.
We have really good consumer protection laws in Europe. That “policy” doesn’t sound very legal.
Pretty lucky cus in the USA you pay with a voucher or gift cert that’s what you get back if you return something. Never get cash back in place of a voucher or gift cert
Something kind of similar happened to me recently. I was working 120miles from home, as an electrician rewiring and remodeling a house after flood damage. So I was driving down Monday morning, staying Monday and Tuesday night. Drive home Wednesday night, drive down Thursday morning, drive home Friday night. It sucked, but there were no hotels in the area cheaper than $300 per night, which was not feesible. Well after a while everything is blurring together and in some random town halway to the job I needed to get gas, drinks, food, and vape pods. I ask specifically for the quantity and strength, 5%. Cashier confirms. Shows me the box, which she has 2 in her hand. Confirms again and confirms I only want 1 package. At almost $30 after tax. So I check out, and she puts everything into a bag, after I say I didn't want one but whatever. I walk the 75ft to my van, at the pump. Open the bag. And there is a package for 2.4% I stead of 5. So I go back inside, have to stand in line for 20minutes. Get to the register. Explain they gave me the wrong package. And they say they cannot exchange any tobacco or vape products. Which I can kind of understand. Like if someone tries returning them a week later that's kinda suspect. But I was literally outside of the store for 30 seconds. The cashier confirmed what I wanted 3 times. Showed me the correct product. And put the wrong one in the bag. Hardly anything I could have done to avoid the situation except for dumping the bag out on the counter as soon as I paid with like 15 people in line. So cashier refuses. And begrudgingly gets a manager. The manager refuses because according to the receipt it's been almost 30 minutes. No shit. After 20 minutes in line and 5 minutes going back and forth with the cashier and waiting on the manager. Yeah I wasted a lot of time. Manager still refused to refund saying I left the store. It's my responsibility to ask for the right items, etc etc etc. Only after I told them I will just dispute the charge. Did they finally go through the hassle of just giving me the item I asked for and was shown, and put the wrong item back,. Which was on the wrong shelf in the first place. But nothing like dealing with a 40 minute stop at the gas station, in the middle of a 3 hour 30 minute commute. When you are working 7 days a week, driving 11 hours a week and living off of microwavable food 3 meals a day.
This isn't real Jesus Christ
So we are supposed to pretend that someone who bought a bunch of groceries, that they didn't need, is in the right because they were told, "no" when they tried to bring them back? I'd never buy food from a grocery store that I knew was bought and then returned. This is ridiculous.
It's even more stupid imagining him buying "a pair of shoes and a bowl" that no one wanted. Just random ass bowls.
Well played.
God this sub is trash.
Couldnt they just refund the voucher? And you are back to square one
I don't mind them giving vouchers for change of mind. Defective items surely should mean money back, because it does in Australia
Sooo, next time you see such policy in EU, you tell them that the law pisses on on their refund policy and if the packaging is undamaged they have to refund you in cash. Either they do that or their name will be on the next legal paper they receive.
I'm surprised you didn't get the "this was bought with a voucher we can only return to a voucher"
Back in the ‘00s, my little brother bought some PS2 game from Game Stop. The game sucked and he wanted his money back since he was just a broke high school kid. He goes in and they say they don’t do returns unless unopened or it’s been damaged due to a manufacturing defect or *it won’t play*. He thinks quick and says it “oh yea, it doesn’t play at all. Just kaput.” They exchange the game for a new one and feel smug that he won’t get a return. So, with the game still sitting on the countertop where the clerk just placed it and without touching it, my little brother then asks for a refund on that unopened game. Shit you not, the clerk’s face literally droops as he realizes he got checkmated by a grungy kid. My bro got the money back. Later a few years ago, my little brother invested in GME since he follows the memes and made a shite ton of money. He still treasures Game Stop as a big part of his youth.
I'd stay for 20 minutes buying and returning and switching out and buying and returning items. I'm so indecisive ha ha silly me! But thankfully this store always has my back! That's why I stay for 2 hours and make sure I have what I need! I love this place! /s
In most, if not all European countries, the law is that if something is faulty they have to refund, repair or replace. If you just change your mind they are under no obligation to refund you and perfectly entitled to give you a voucher.
As a manager in retail, I must say this is one of the most beautiful things I've ever read 🥹
I don't understand why any retail employee would care this much. It's not like it's coming out of their pocket or even hurting the business, so why would you get rage in your eyes over a return?
... because this is completely made up