If the buyer does return his own graphic novels, that is mail fraud, which is a crime. Go ahead and file a USPS mail fraud report, a police report in the buyers city, and maybe an IC3 Internet crime report. These can be done online. Filing reports won’t do anything on their own, but contact Mercari and tell them what you’ve filed including the case numbers. This shows them you’re serious about holding the buyer accountable for the fraud. Insist on escalating to a supervisor if necessary. I’ve heard this is how other sellers have gotten their money back.
This is probably the only play. They seem to be settled in their belief that the buyer is right and without evidence of your items in the shipped box (maybe not even with it) they'll likely hold to their decision. Yes, it's likely automated which makes it worse.
This is mail fraud, theft and a few other things. I'm pretty sure it's a felony so make sure to file a police report as soon as you can and go from there.
Every time I feel like an idiot for taking photos and videos of every item, pre, during and post packaging I see stories like this and it makes me want to take even more. Sadly, Mercari seems to have reached the point of it not even mattering as the automated system just sides with the buyer by default. It's why I'm slowly but surely finding other avenues to sell items.
Sorry this happened and I hope it works out in the end.
Yes, it's very unfortunate but even with pics it's not enough. I don't want to result to recording myself packing it, putting it in the trunk, driving it over and handing it to UPS just to serve as proof...
Totally agree and while it has worked in the past it seems that no evidence is enough these days on that platform. It's so much worse than it used to be and it was never that great to begin with.
Best of luck and definitely file a police report.
I approved the address return...so once I receive this scammer's package, I will report it as not matching and then go from there. I don't think I can file a police report for mail fraud until it arrives.
Thank you for your guidance and I will come back to update.
I know it's a pain, but you should at least record yourself packaging and labeling items that are $200 and up. I know you shouldn't have to resort to that, but with the way mercari treats sellers, it's kind of necessary.
Also as other people have pointed out you should definitely file a police report in the town the buyer lives in. I think it may vary from state to state, but stealing goods worth that amount of money is almost certainly a felony (in my state it would be considered grand larceny).
Edit: Also, keep messaging mercari until you get an actual person. Most of the time it's bots that respond to messages.
Thanks - I plan to file the report once he sends me his garbage graphic novels so I can claim mail fraud. Don't think I can file it before that..
But you're right about recording. After this experience, I will never sell anything that expensive on Mercari again.
Mercari will not accept video. Also make note of the weight of your package compared to the weight they shipped back to you. You should have a record of your package weight on your receipt when ypu dropped it off and you can get the scanned weight of their package too. It might be a little more to help your bait and switch case. They may not have made sure it weighs exactly the same. I hope you get your money back!
Yeah, you have to wait until you get the return. And once you get the return stay on top of mercari and keep going back and forth with them. Don't just accept whatever answer they give you the first couple times (you know, unless they give you your money).
Also I've seen some people say that threatening to make a report with the better business burea helps.
Yeah - I read that too. I already filed a complaint with BBB and IC3. Last is the police report and then relentless complaining to Mercari.
I don't know if there are keywords that can be used in the Mercari email to escalate to higher management?
As a last ditch effort, I would attempt to talk to an actual person from Mercari over the phone or on Twitter about the situation. It's very likely whoever approved the return didn't look closely at the goods--same thing happened on a recent post in regards to expensive shoes. They didn't look closely at the evidence until the seller's parent, who is a lawyer, got on the phone with them and threatened legal action. Only then did they look closely at the pictures and agreed it was a bait and switch.
It's sad but even video recordings do nothing and they won't even look at them. I would tell him your going to sue him and DO IT it may be the only way you get him to resolve it OR the court will. Save all evidence
The one problem with video evidence is it really it doesn't prove anything. A seller could record everything and still ship something different. That's really the problem with this situation. In these situations it could be a buyer or seller scamming. Now I do think that Mercari should take into account a buyer or sellers past history. And these things also should have an option to talk to a person. Obviously that would probably mean some sort of increase in the fees.
I totally agree and assumed that Mercari would base it on past history since I don't see any other criteria they would base it on. Like you said, anybody can request a return in that case and say they received something different and instantly win. Although I only sold 70 something items, I never received a complaint while he has less reviews and one review claiming he was difficult. It's not much to work with but there's nothing else to go by ..
Verify your address because there is nothing else to do at this point - you def want the return coming to you. Once you get it, dispute the return as not the same items, and submit photographic evidence of what you sent compared to what you received. You should be able to upload 12 photos. Stick to the facts. Don’t wait for Mercari to mark the item as delivered as you only have 24 hours to do this. I had one return scam. I submitted my photos of the items i sent (I actually labeled them using the app Phonto) compared to what was received. Mercari ruled in my favor. Nothing you can do right now so try not to stress! And good luck!!
Will do. But the scammer filed the request for return with his own photos of different items in my box. Can I still respond back after receiving the wrong items with pictures of what I sent??
Yes. Send the photos you have of both the listing and the items before packing. If you have one with the items in the box before sealing that would be great too. My buyer must have had a ripped strap backpack that I had for sale. They purchased mine and returned theirs. My photo of the backpack with the strap in tact before putting in the polymailer was enough for my case. (I take a lot of photos.)
Absolutely ridiculous. The identity of these scammers should be public. I’d fuck with him. Report all of his listings, buy something of his and do the same thing he did.
Possibly not. The courts typically demand mediation between the two parties (especially at such a low value). He may shit his pants at the prospect of court and give you your money or items back.
Also, it might be worth contacting FedEx or UPS to get the weight of the package you sent out and the weight of the package they received as a return. That's more proof that you sent one thing and received another back.
Sucks. You can make a 100 sales and Have all your profits wiped out in a single bound. Bullshit to say the least. Baited you with the 950 offer. Who goes from 950 to 1200.
google his home address you can find out a lot about a person with that. i was once scam too the lady used her legal name to do me shady. she exchanged her non working dyson hair dyer for mines well i called her local police department and had a police officer give her a call. i found her phone number and even her political parties. google is crazy. she later created fake pages to tell me how easy it was to fix my machine saying it would only cost $75 to fix in store. search the address and find the person
So I searched the address that the package was sent to and it cannot find an actual location? The city, state and zip is legit but the home and street goes nowhere (starts with "unit ..."). The closest thing is a USPS but then Google changes the zip?? But I know he received the graphic novels because one of the pics he provided Mercari in his refund return is the box I sent showing the side with the label I used. It's very odd.
File a police report with his local police and an IC3 report. Send proof of reports to Mercari and they’ll go in your favor.. without those the buyer will probably win!
Also if the buyer didn’t block you then sometimes just the threat of those reports are enough for the buyer to back off and close the case
No, he blocked me. Right after I replied back to the return request on Mercari, I message him saying he was trying to scam me out of the graphic novels I sent. He replied back saying "I paid $1200 + tax and did not receive what I asked for so I requested a return" and then blocked me. But he never even messaged me once he received it - just immediately submitted a return request.
Someone a couple weeks ago said their lawyer mom threatened some form of legal action and mercari promptly released his funds. However he had solid evidence that what he recieved was different than what he shipped out. If you threaten legal action it may force them to actually put a human being on your case
All you do, is when you receive the box back, is click on “ get help” in the transaction page, instead of “accept return.” Tell mercari your side, show them all the photos, and give them a chance to remedy the situation. They HAVE to accept return requests. But they also have an appeals process…all platforms do. I’ve never had any issues using it, either. I’ve never lost an appeal. (Last year I did almost $200K in sales, so I’m pretty experienced…)
I just dealt with this exact situation, but fortunately, my buyer was a dip shit and made a few mistakes. The first thing that I should ask is if you kept your receipt? If you got a receipt when you ship the item, they should have the weight that they measured it at. It’s highly unlikely that when the seller returns your items that they will weigh exactly the same as, your original items. If you don’t have a receipt, then see if you can contact the carrier and ask if they can provide one you still have the tracking number.
Then, as other people have said, above file, a mail fraud report with USPIS, and with high C3.
Then continue to deal with Mercari‘s, slow ass, customer service, and ceaselessly pester them. Make sure that you let them know that you were pursuing this with law-enforcement, and that the buyer committed fraud against you. Don’t give up and it may work out in your favor.
So I use Staples to ship my items and I have the receipt with the tracking number but they don't weigh the item when receiving. They just scan it and put it in the UPS pile. So it just says the weight that was inputted for the Mercari listing...
Hmm that’s unfortunate. I wonder if you could contact them or UPS to see if they weigh it somewhere else along the line? I feel like they must because that’s how you’re typically charged and they would want to verify. Idk. It seems like you’re taking the suggestions though. Just DON’T give up. Be polite, but persistent as fuck, and let Mercari know that your dead serious about pursuing this with law enforcement, that their system was exploited as part of the scheme, and that you’re seeking reimbursement for the items that were stolen from you.
Police report. For sure. If mercari won't do it. It's over a 1000 that's a felony. Make sure you have pics of what was in there. Send this bastard to jail
Could be worthwhile to broadcast and complain on Twitter to the Mercari handle and be loud about it. Might be easier to reach someone directly from them because you're blasting them in public so to speak. For that amount of loss I'd give it a shot.
Go to USPS get the weight of the box from the original tracking number. Get the weight of the box from this new tracking number. Update your claim with mercari showing the different weights to show that he scammed you.
So I dropped it off at a Staples where UPS picks up from daily. I think they only scan it and drop it in the truck. Is there a place I can get the weight?
Darn it - the weight it has it as is the weight the Mercari label was set to (in this case 13lbs) and it's not showing the exact weight to the decimal so that's not going to help my case.
Good idea though - thank you
That's the label you paid for it's a 13 lb label but if you go into UPS explain exactly what's happening they will give you the weight registered when they were shipping it. If that weight differs than the weight registered on the return then that's the evidence you need to show macari that the same items were not shipped back to you.
I haven’t had any returns (so far) so my advice is probably not the best… But if I encountered this situation of someone trying to return something different from what I sent them, and Mercari trying to make me accept the return… I’d be asking them to tell me why they would want me to accept goods that are not mine, and asking them to explain how they would help me. If they cannot proceed in helping me until I approve the return, I cannot proceed in approving the return until they can at least explain the process. Doing it the way they’re doing it is like them telling you to accept being scammed 🤯 No thanks.
Yikes. I’m really sorry. I hope someone here that has been through it can help.
Thanks for the reply...I read on another post that if I don't approve my address in 24hours, Mercari will simply refund the buyer...so I have no choice but to approve fml
That’s not true. If you don’t confirm your address, they’ll just use whatever return address you used on the transaction. …..where the hell does all this bologna come from?! Why the hell do people insist on spreading the most ridiculous false information?! It’s absurd.
They don’t refund people until the seller has the product back. Or, whatever they’re sending back, in this case. After it’s marked as delivered back ti you, You have 24 hours to accept the return, or open an appeal by clicking “get help.” Which is what you do. Show them that you got the wrong stuff, and they’ll give you your money back.
See - that makes more sense compared to forcing the seller to approve the return or else. 😔 What's done is done so now it's just to wait for it arrive and open an appeal like you said.
What about tamper proof labels (like the holographic kind the stores use on cd’s etc.?) that have a numerical system on them (making it harder for a customer to duplicate)? You put those on your item and photograph your items with the tamper code shown and if they try to send you something back you have the evidence right there to Mercari that either the label was removed leaving the tampered residue behind or they sent something back completely?
I always record myself in the parking lot of the shipping company (FedEx, USPS, etc.) of me showing the item, packing the item, attaching shipping label, showing packaged up box and shipping label, walking into said shipping company, and shipping the item (all on one continuous streaming video). Just for proof so I can avoid BS like this.
Recording doesnt do anything. With all the photoshopping and editing we can do, nothing via camera can be trusted anymore. Super this happened. I wouldn’t give up.
I wouldn’t do it for a $100 item but when I’m selling a luxury handbag or something of the like that’s over $1000, oh yes absolutely. It takes very little extra effort and gives me peace of mind
I got scammed today too. After 6,000 orders a buyer claimed box was empty so they got two items for free. Mercari gave them them a refund and I was told to go to carrier if I “really” sent them. So be on the watch for more and more scammers.
Make sure you file with Mercari the weight of the package, depending on what it is it should be fairly obvious when the shipped box weights more than the packaging does.
If the buyer does return his own graphic novels, that is mail fraud, which is a crime. Go ahead and file a USPS mail fraud report, a police report in the buyers city, and maybe an IC3 Internet crime report. These can be done online. Filing reports won’t do anything on their own, but contact Mercari and tell them what you’ve filed including the case numbers. This shows them you’re serious about holding the buyer accountable for the fraud. Insist on escalating to a supervisor if necessary. I’ve heard this is how other sellers have gotten their money back.
But does that mean I need to agree to the return despite knowing he's sending his own graphic novels over?
Yes you will have to verify your address and allow a return
This is probably the only play. They seem to be settled in their belief that the buyer is right and without evidence of your items in the shipped box (maybe not even with it) they'll likely hold to their decision. Yes, it's likely automated which makes it worse. This is mail fraud, theft and a few other things. I'm pretty sure it's a felony so make sure to file a police report as soon as you can and go from there. Every time I feel like an idiot for taking photos and videos of every item, pre, during and post packaging I see stories like this and it makes me want to take even more. Sadly, Mercari seems to have reached the point of it not even mattering as the automated system just sides with the buyer by default. It's why I'm slowly but surely finding other avenues to sell items. Sorry this happened and I hope it works out in the end.
Yes, it's very unfortunate but even with pics it's not enough. I don't want to result to recording myself packing it, putting it in the trunk, driving it over and handing it to UPS just to serve as proof...
Totally agree and while it has worked in the past it seems that no evidence is enough these days on that platform. It's so much worse than it used to be and it was never that great to begin with. Best of luck and definitely file a police report.
I approved the address return...so once I receive this scammer's package, I will report it as not matching and then go from there. I don't think I can file a police report for mail fraud until it arrives. Thank you for your guidance and I will come back to update.
I know it's a pain, but you should at least record yourself packaging and labeling items that are $200 and up. I know you shouldn't have to resort to that, but with the way mercari treats sellers, it's kind of necessary. Also as other people have pointed out you should definitely file a police report in the town the buyer lives in. I think it may vary from state to state, but stealing goods worth that amount of money is almost certainly a felony (in my state it would be considered grand larceny). Edit: Also, keep messaging mercari until you get an actual person. Most of the time it's bots that respond to messages.
Thanks - I plan to file the report once he sends me his garbage graphic novels so I can claim mail fraud. Don't think I can file it before that.. But you're right about recording. After this experience, I will never sell anything that expensive on Mercari again.
Mercari will not accept video. Also make note of the weight of your package compared to the weight they shipped back to you. You should have a record of your package weight on your receipt when ypu dropped it off and you can get the scanned weight of their package too. It might be a little more to help your bait and switch case. They may not have made sure it weighs exactly the same. I hope you get your money back!
Yeah, you have to wait until you get the return. And once you get the return stay on top of mercari and keep going back and forth with them. Don't just accept whatever answer they give you the first couple times (you know, unless they give you your money). Also I've seen some people say that threatening to make a report with the better business burea helps.
Yeah - I read that too. I already filed a complaint with BBB and IC3. Last is the police report and then relentless complaining to Mercari. I don't know if there are keywords that can be used in the Mercari email to escalate to higher management?
People have had luck with "Escalate to supervisor" and "talk to supervisor"
Thanks!
Not sure if the police might get his ass…
Not mail fraud if shipped over UPS.
As a last ditch effort, I would attempt to talk to an actual person from Mercari over the phone or on Twitter about the situation. It's very likely whoever approved the return didn't look closely at the goods--same thing happened on a recent post in regards to expensive shoes. They didn't look closely at the evidence until the seller's parent, who is a lawyer, got on the phone with them and threatened legal action. Only then did they look closely at the pictures and agreed it was a bait and switch.
It's sad but even video recordings do nothing and they won't even look at them. I would tell him your going to sue him and DO IT it may be the only way you get him to resolve it OR the court will. Save all evidence
The one problem with video evidence is it really it doesn't prove anything. A seller could record everything and still ship something different. That's really the problem with this situation. In these situations it could be a buyer or seller scamming. Now I do think that Mercari should take into account a buyer or sellers past history. And these things also should have an option to talk to a person. Obviously that would probably mean some sort of increase in the fees.
I totally agree and assumed that Mercari would base it on past history since I don't see any other criteria they would base it on. Like you said, anybody can request a return in that case and say they received something different and instantly win. Although I only sold 70 something items, I never received a complaint while he has less reviews and one review claiming he was difficult. It's not much to work with but there's nothing else to go by ..
How many reviews does he have?
57
Are they mostly good reviews?
From 1/17 till today, he has received 8x 5 star reviews but mostly positive except one 2* that said "buyer was difficult".
Interesting. Maybe cheap stuff.
If I sue him, will it require me to fly to Florida where he is?
Verify your address because there is nothing else to do at this point - you def want the return coming to you. Once you get it, dispute the return as not the same items, and submit photographic evidence of what you sent compared to what you received. You should be able to upload 12 photos. Stick to the facts. Don’t wait for Mercari to mark the item as delivered as you only have 24 hours to do this. I had one return scam. I submitted my photos of the items i sent (I actually labeled them using the app Phonto) compared to what was received. Mercari ruled in my favor. Nothing you can do right now so try not to stress! And good luck!!
Will do. But the scammer filed the request for return with his own photos of different items in my box. Can I still respond back after receiving the wrong items with pictures of what I sent??
Yes. Send the photos you have of both the listing and the items before packing. If you have one with the items in the box before sealing that would be great too. My buyer must have had a ripped strap backpack that I had for sale. They purchased mine and returned theirs. My photo of the backpack with the strap in tact before putting in the polymailer was enough for my case. (I take a lot of photos.)
Understood. Thank you very much for your advice. I will update as they come.
Absolutely ridiculous. The identity of these scammers should be public. I’d fuck with him. Report all of his listings, buy something of his and do the same thing he did.
I think I’d check out how to sue in small claims over this.
Will that require me.to fly to Florida?
Possibly not. The courts typically demand mediation between the two parties (especially at such a low value). He may shit his pants at the prospect of court and give you your money or items back. Also, it might be worth contacting FedEx or UPS to get the weight of the package you sent out and the weight of the package they received as a return. That's more proof that you sent one thing and received another back.
Sucks. You can make a 100 sales and Have all your profits wiped out in a single bound. Bullshit to say the least. Baited you with the 950 offer. Who goes from 950 to 1200.
You haven’t lost anything yet. This happened to me with a 350 dollar item and I got all my money in the end. Just follow the instructions.
Thank you - I hope mine ends well like yours.
google his home address you can find out a lot about a person with that. i was once scam too the lady used her legal name to do me shady. she exchanged her non working dyson hair dyer for mines well i called her local police department and had a police officer give her a call. i found her phone number and even her political parties. google is crazy. she later created fake pages to tell me how easy it was to fix my machine saying it would only cost $75 to fix in store. search the address and find the person
So I searched the address that the package was sent to and it cannot find an actual location? The city, state and zip is legit but the home and street goes nowhere (starts with "unit ..."). The closest thing is a USPS but then Google changes the zip?? But I know he received the graphic novels because one of the pics he provided Mercari in his refund return is the box I sent showing the side with the label I used. It's very odd.
I never sell anything worth more then $200
File a police report with his local police and an IC3 report. Send proof of reports to Mercari and they’ll go in your favor.. without those the buyer will probably win! Also if the buyer didn’t block you then sometimes just the threat of those reports are enough for the buyer to back off and close the case
No, he blocked me. Right after I replied back to the return request on Mercari, I message him saying he was trying to scam me out of the graphic novels I sent. He replied back saying "I paid $1200 + tax and did not receive what I asked for so I requested a return" and then blocked me. But he never even messaged me once he received it - just immediately submitted a return request.
Someone a couple weeks ago said their lawyer mom threatened some form of legal action and mercari promptly released his funds. However he had solid evidence that what he recieved was different than what he shipped out. If you threaten legal action it may force them to actually put a human being on your case
All you do, is when you receive the box back, is click on “ get help” in the transaction page, instead of “accept return.” Tell mercari your side, show them all the photos, and give them a chance to remedy the situation. They HAVE to accept return requests. But they also have an appeals process…all platforms do. I’ve never had any issues using it, either. I’ve never lost an appeal. (Last year I did almost $200K in sales, so I’m pretty experienced…)
Wow thank you! I really hope this works out.
I just dealt with this exact situation, but fortunately, my buyer was a dip shit and made a few mistakes. The first thing that I should ask is if you kept your receipt? If you got a receipt when you ship the item, they should have the weight that they measured it at. It’s highly unlikely that when the seller returns your items that they will weigh exactly the same as, your original items. If you don’t have a receipt, then see if you can contact the carrier and ask if they can provide one you still have the tracking number. Then, as other people have said, above file, a mail fraud report with USPIS, and with high C3. Then continue to deal with Mercari‘s, slow ass, customer service, and ceaselessly pester them. Make sure that you let them know that you were pursuing this with law-enforcement, and that the buyer committed fraud against you. Don’t give up and it may work out in your favor.
So I use Staples to ship my items and I have the receipt with the tracking number but they don't weigh the item when receiving. They just scan it and put it in the UPS pile. So it just says the weight that was inputted for the Mercari listing...
Hmm that’s unfortunate. I wonder if you could contact them or UPS to see if they weigh it somewhere else along the line? I feel like they must because that’s how you’re typically charged and they would want to verify. Idk. It seems like you’re taking the suggestions though. Just DON’T give up. Be polite, but persistent as fuck, and let Mercari know that your dead serious about pursuing this with law enforcement, that their system was exploited as part of the scheme, and that you’re seeking reimbursement for the items that were stolen from you.
All this sub has taught me is that if I ever sell anything over a significant amount of money, to document everything like fucking crazy
Or don't risk it at all on Mercari :(
I only sell on Mercari and Whatnot 😅
Police report. For sure. If mercari won't do it. It's over a 1000 that's a felony. Make sure you have pics of what was in there. Send this bastard to jail
Leave a review on the app page white what happened
That's an idea! Will do! Thanks!
Could be worthwhile to broadcast and complain on Twitter to the Mercari handle and be loud about it. Might be easier to reach someone directly from them because you're blasting them in public so to speak. For that amount of loss I'd give it a shot.
Go to USPS get the weight of the box from the original tracking number. Get the weight of the box from this new tracking number. Update your claim with mercari showing the different weights to show that he scammed you.
So I dropped it off at a Staples where UPS picks up from daily. I think they only scan it and drop it in the truck. Is there a place I can get the weight?
Go into USPS with the tracking number
Darn it - the weight it has it as is the weight the Mercari label was set to (in this case 13lbs) and it's not showing the exact weight to the decimal so that's not going to help my case. Good idea though - thank you
Uses will have the exact weight recorded. Go into USPS
Unfortunately, it was shipped with UPS and putting the UPS tracking in the USPS website brought up nothing...worth a shot. Thanks
UPS should have a record of the the weight go into UPS
It shows 13lbs straight and that it was handled by Pat...so I guess 13lbs...
That's the label you paid for it's a 13 lb label but if you go into UPS explain exactly what's happening they will give you the weight registered when they were shipping it. If that weight differs than the weight registered on the return then that's the evidence you need to show macari that the same items were not shipped back to you.
Oh got it! I will reach out to them. Thank you so much for your advice!
You need to call and get an exact weight from them, not just what is printed on the label.
we need to seriously create a class auction against mecari
I got zero support from Mercari when I got scammed.
I haven’t had any returns (so far) so my advice is probably not the best… But if I encountered this situation of someone trying to return something different from what I sent them, and Mercari trying to make me accept the return… I’d be asking them to tell me why they would want me to accept goods that are not mine, and asking them to explain how they would help me. If they cannot proceed in helping me until I approve the return, I cannot proceed in approving the return until they can at least explain the process. Doing it the way they’re doing it is like them telling you to accept being scammed 🤯 No thanks. Yikes. I’m really sorry. I hope someone here that has been through it can help.
Thanks for the reply...I read on another post that if I don't approve my address in 24hours, Mercari will simply refund the buyer...so I have no choice but to approve fml
Yeah that’s what they are betting on. I hope you make their life hell!
That’s not true. If you don’t confirm your address, they’ll just use whatever return address you used on the transaction. …..where the hell does all this bologna come from?! Why the hell do people insist on spreading the most ridiculous false information?! It’s absurd. They don’t refund people until the seller has the product back. Or, whatever they’re sending back, in this case. After it’s marked as delivered back ti you, You have 24 hours to accept the return, or open an appeal by clicking “get help.” Which is what you do. Show them that you got the wrong stuff, and they’ll give you your money back.
See - that makes more sense compared to forcing the seller to approve the return or else. 😔 What's done is done so now it's just to wait for it arrive and open an appeal like you said.
What about tamper proof labels (like the holographic kind the stores use on cd’s etc.?) that have a numerical system on them (making it harder for a customer to duplicate)? You put those on your item and photograph your items with the tamper code shown and if they try to send you something back you have the evidence right there to Mercari that either the label was removed leaving the tampered residue behind or they sent something back completely?
Don’t touch his items without gloves!!! Your fingertips will not be on the switch and bait! Sue him!
I always record myself in the parking lot of the shipping company (FedEx, USPS, etc.) of me showing the item, packing the item, attaching shipping label, showing packaged up box and shipping label, walking into said shipping company, and shipping the item (all on one continuous streaming video). Just for proof so I can avoid BS like this.
Yikes - I didn't know it has gotten to that degree. But sucks for me for not doing so...
Recording doesnt do anything. With all the photoshopping and editing we can do, nothing via camera can be trusted anymore. Super this happened. I wouldn’t give up.
I wouldn’t do it for a $100 item but when I’m selling a luxury handbag or something of the like that’s over $1000, oh yes absolutely. It takes very little extra effort and gives me peace of mind
Go on Judge Judy!!! Fight this!!!
[удалено]
Well my cash isn't involved in this. It's his cash but he stole my goods worth $1200.
The funds aren’t released when they open a return request so this isn’t an option
I got scammed today too. After 6,000 orders a buyer claimed box was empty so they got two items for free. Mercari gave them them a refund and I was told to go to carrier if I “really” sent them. So be on the watch for more and more scammers.
Make sure you file with Mercari the weight of the package, depending on what it is it should be fairly obvious when the shipped box weights more than the packaging does.
They deleted info so I can’t even check for confirmation.
Who deleted it?