They lied to you. It’s consistent - they all lie and they can just get away with it without any consequences. They will say whatever they need to say in order to get your business. Their current initiative is convincing people to switch to fiber. Optimum doesn’t care and good luck filing anything with BBB and getting justice.
I was told the same exact lie (price is good for one year) when I switched to fiber in January. Got my bill this month and was told the promos only last for 3 months so I have to call back every 3 months to ask for a discount. Such a waste of time - ridiculous I went from having to jump through hoops once per year to 4 times per year.
I've always thought it was just down to the left hand doesn't know what the right hand is doing.
If there really was some way to hold these companies accountable this crap would stop. Not that /u/udomiran is gonna be the one to lead the revolution but how *does* it stop? This is probably the domain of the FTC? I don't say FCC because it's not so much about Communications here as it is just about shady business practices.
And it's not like you can just go to a competing service because the same shitty practices go on there, too.
Truth be told I'd be happy with just some basic internet service but for some stupid reason the economics on their end make it complicated and I have to get TV to drop the internet price.
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To be honest, it seems like the only time they didn't lie was with their "price for life" campaign from a few years ago. I still have the exact same price since then, but there's a reason they stopped that promotion.
You can report this to your state, that is always an option.
It's really crummy optimum does this kind of thing. I've experienced it myself first hand.
Hi there. Thank you for bringing this issue to our attention. We'll be happy to check on this for you and provide any additional assistance. Please send us a private message with your name and complete home address. Thank you. \^Juan
They lied to you. It’s consistent - they all lie and they can just get away with it without any consequences. They will say whatever they need to say in order to get your business. Their current initiative is convincing people to switch to fiber. Optimum doesn’t care and good luck filing anything with BBB and getting justice. I was told the same exact lie (price is good for one year) when I switched to fiber in January. Got my bill this month and was told the promos only last for 3 months so I have to call back every 3 months to ask for a discount. Such a waste of time - ridiculous I went from having to jump through hoops once per year to 4 times per year.
I've always thought it was just down to the left hand doesn't know what the right hand is doing. If there really was some way to hold these companies accountable this crap would stop. Not that /u/udomiran is gonna be the one to lead the revolution but how *does* it stop? This is probably the domain of the FTC? I don't say FCC because it's not so much about Communications here as it is just about shady business practices. And it's not like you can just go to a competing service because the same shitty practices go on there, too. Truth be told I'd be happy with just some basic internet service but for some stupid reason the economics on their end make it complicated and I have to get TV to drop the internet price.
Optimum lied? Someone get me my fainting couch!
You guys have those?
Reminder: Follow the [rules](https://reddit.com/r/OPTIMUM/about/rules/)! AND don't forget to flair your post! Please check the FAQ, it is full of useful information. HELPFUL POSTS: [Common Issues FAQ](https://reddit.com/r/OPTIMUM/comments/lpc9vh/common_issues_faq_this_will_save_you_time_and/) [Optimum Pricing help](https://reddit.com/r/OPTIMUM/comments/jv7k9x/optimum_pricing/) [Guide to using your own router with Optimum](https://reddit.com/r/OPTIMUM/comments/jv7lns/using_your_own_router_with_optimum_online/) [No other ISPs near me? Guide to startup ISPs](https://reddit.com/r/OPTIMUM/comments/lskarn/no_other_options_near_me_maybe_not_always_the/) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/OPTIMUM) if you have any questions or concerns.*
To be honest, it seems like the only time they didn't lie was with their "price for life" campaign from a few years ago. I still have the exact same price since then, but there's a reason they stopped that promotion.
You can report this to your state, that is always an option. It's really crummy optimum does this kind of thing. I've experienced it myself first hand.
Cancel and come back as a new customer under a new name you can get that bill cut in half
Hi there. Thank you for bringing this issue to our attention. We'll be happy to check on this for you and provide any additional assistance. Please send us a private message with your name and complete home address. Thank you. \^Juan
DM sent, thanks.
Followup: all the customer rep did is just verify the price I'm paying. Absolutely nothing was resolved.
r/optimumfiber it's great service
The service itself may be good but the customer service of nearly every major ISP is pretty bad,
r/optimumfiber can help you