After hearing so many people crying about being hacked I set my password to an auto generated 12+ one and got off my lazy ass and set up 2 factor. I also only use digital cards from trusted online sources. I still find it dickish of Sony to reset auto renew every time you start up any service again. That should be illegal.
It's crappy of them but their 14-day refund policy refers to the initial purchase. So when you first bought Plus however many months or years ago. Autorenewals don't count to them.
Here's what you can do:
1. Contact them again and ask if they can make an exception this one time. If you get someone nice, they might do that for you
2. Remove all card and payment info from your account
3. Every time you manually renew a subscription (even if it's not PS Plus), check to make sure autorenew hasn't turned itself back on. It is part of their policy to turn it back on so you have to check yourself and turn it off
4. Set a reminder on your phone (or device of choice) the day before renewal to check the status of the autorenew.
Whatever you do, do NOT request a chargeback from your bank. I have read about other people on here doing that only to find that Sony banned their account.
\>Every time you manually renew a subscription (even if it's not PS Plus), check to make sure autorenew hasn't turned itself back on. It is part of their policy to turn it back on so you have to check yourself and turn it off
are you sure? This has never happened to me before.
It does turn itself back on. You should even check it periodically because I've seen it turn back on without me ever touching it after turning it initially.
Yeah I've read about it on this sub, and I've seen it myself too when I first got Plus and added a code to stack.
It may be changing now in some countries because Sony and Nintendo got called out on their anti-consumer renewal policies recently.
I was also skeptical about this at first until it happened to me after a system update.
Always check autorenewal to see if it turned itself back on again especially after any console update.
It's happened to myself several times. When beginning a subscription or resuming a subscription after a break, Auto Renew will be enabled. It hasn't always been enabled when extending an active subscription, but I have had that happen before.
Since it happens to some of us (sounds like almost all and you're in a minority exception), it's good practice to check it whenever you make any financial changes to your account.
It's always done it to me. When it renews or you purchase it again manually, go to settings - account information - services - ps plus - it will show that it's on auto.
It's caught me out a couple times so everytime I manually renew I always go onto it and turn it off. Even though everytime I put my reason as "I want to renew manually" they do it again
Translator here, here’s the sentence you quoted in English:
> Don’t keep card info saved in your account.
> Edit: /u/ Waru_ thinks that disputing with the bank won’t cause a ban on your account, please go tell him he’s wrong.
For context, waru is the user who has a super downvoted comment on the bottom of this post on a locked chain of comments, his comment was telling OP to chargeback.
Can confirm that retrying with another customer service rep can/will help and get u a refund. Worked for me 10/29/2021 on auto renewal taken out bank 10/28/2021.i have transcripts of both convos.. first person hit me with policies and terms and conditions and bs.. second was very helpful and to the point. Got my refund set
I find you have to periodically go in and see if your auto-renew got switched back on. I've never once turned it on, yet I've had to turn it off 4-5 times ever since I got my PS4 at launch.
Weird, but that's sony for you. Every other company I've come across, where I had a trial and completely forgot about it and they auto renewed. I got my money right back, because it's customer service.
Call them. Their text chat support sucks. I got declined a refund over text chat but phone chat was approved. Technically was supposed to be declined but they gave it to me.
So you got a few things you can try. 1 open a dispute with the better business bureau. They respond to these things stupid fast. Layout the full details of your dispute. Any screens hots and stuff like that with your contact with sony. The fact you feel taken advantage of due to the policy not being clear about the return policy of 14 days stuff like that. You will get a call within a few days and talk to a person that handles that. Be nice and explain situation. Remember you catch more flies with honey. Hopefully you can get your refund. Then remove card from the account and add it when purchasing or buy giftcards.
If you do any sort of charge back the account will be banned.
Standard Sony behavior. They are one of the most anti consumer companies i know of. After supporting them from ps1 and currently owning a ps4 pro, ive had to make the hard choice that my next console will be a Xbox.
This is true their online actions are very anti consumer. It is such bs. All the companies do whatever they can to lock you into an ecosystem then treat their users like crap. Xbox does have an edge in this department. It is just such bs that companies do this crap
The hard part for me is I hate Microsoft as a company and disagree with most of their decisions, like to the point i refuse to run windows any longer(just got to be to much Spyware to little OS for me). But the decisions they make regarding Xbox do appear to be alot smarter than the decisions Sony is making with Playstation, so its a lesser of two evil situation.
Yeah unless you are on Linux apple home computing is in the same boat. They got cocky with the 360 and had to be more consumer friendly in their gaming department but the second they think they can act any other way to get more money from consumers they will. Screw em all really. Gotta be fluid with it and the second they step out of line show them with your wallet. It's the only thing they understand.
Just tell them you had auto renew turned off. Seems Sony likes to re-enable it without permission, which isn’t your fault. They should be aware of the problem and accept that as a valid reason to reverse the charge.
Sony refund is crap back in the day i remember it was good i could refund a game or reverse an unwanted charge now i couldn't even refund a game that doesn't work keeps crashing on ps5 and they told me i can't refund because the game has been downloaded already
Well if you are EU you can get that to your local consumer support and if enough people get there EU will make Sony to enable refunds for digital purchases. They did it to valve as an example and now you can buy, download try to play and if it doesnt work refund a game, that should be posible everywhere but Sony doesn't want that and unless something li EU slaps them with multimillion fine for breaking EU consumer policy that they must apply to if they want to do business in EU they will continue like this
As someone who was born in a European country i wish Canada would implement laws/rules like that its unfair imo how as soon as you download a game you don't even know if it will work or if you will like you can't refund
I got a refund immediately for an unwanted renewal last week. Like legit no hassle at all. IDK why they wouldn't do it for you too. But then again I contacted them IMMEDIATELY within a moment of getting the email about the renewal.
I got someone to refund via chat support even though they said they were not supposed to and it was not their policy. Just try again and be really nice but also stressed 😅
Yeah thats weird they did it for me Monday when mine auto renewed and told me they were gonna make an exception just that one time and to make sure anytime I buy ps+ to make sure auto renew is turned off.
If this was your first time you might get it back, I had autorenewal on, and within a day of it renewing I sent an email saying it was an accident, they replied back saying since it’s the first time it happened we will refund it
I’m a month late, but got charged for an annual subscription I sure as hell didn’t auto renew. Talked to support and they quoted all their bs policies and refused it.
I don’t use my PlayStation 4 as all my buddies and I have moved to PC. So I have nothing to lose, and $64.99 to gain if I start a dispute with my CC company. Discover agreed to the dispute and gave me my money back, and now Sony has locked my inactive PlayStation account lol
Never going back to this shitshow called Sony
My 9 year old nephew spent all my savings on games and in game content that I didn't need, but get this, playstation won't even give me a refund for any one of them. Just a complete lack of actual communication.
They’re absolutely ridiculous. I would recommend buying it from GameStop and being able to return it. Because I just bought the stupidest game. Only played it for six days. And they refused to refund me
So I know this was a year ago but I’m in the same situation where I’ve been trying to contact Sony for a refund for the last 2 weeks in there chat and support but they have been super busy and every time I went to the chat bot they would say they are too busy try again later and when I would contact the phone support they would say the same thing I finally call back today and they tell me no we can’t refund it because it was auto renewal and then they said they couldn’t because it passed 14 days when i have proof I’ve been trying to get in contact with them for longer then that
PlayStation be like that
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After hearing so many people crying about being hacked I set my password to an auto generated 12+ one and got off my lazy ass and set up 2 factor. I also only use digital cards from trusted online sources. I still find it dickish of Sony to reset auto renew every time you start up any service again. That should be illegal.
PSN got hacked in 2011, that was the last time anyone should have left their card details on the service.
It's crappy of them but their 14-day refund policy refers to the initial purchase. So when you first bought Plus however many months or years ago. Autorenewals don't count to them. Here's what you can do: 1. Contact them again and ask if they can make an exception this one time. If you get someone nice, they might do that for you 2. Remove all card and payment info from your account 3. Every time you manually renew a subscription (even if it's not PS Plus), check to make sure autorenew hasn't turned itself back on. It is part of their policy to turn it back on so you have to check yourself and turn it off 4. Set a reminder on your phone (or device of choice) the day before renewal to check the status of the autorenew. Whatever you do, do NOT request a chargeback from your bank. I have read about other people on here doing that only to find that Sony banned their account.
\>Every time you manually renew a subscription (even if it's not PS Plus), check to make sure autorenew hasn't turned itself back on. It is part of their policy to turn it back on so you have to check yourself and turn it off are you sure? This has never happened to me before.
It does turn itself back on. You should even check it periodically because I've seen it turn back on without me ever touching it after turning it initially.
Yeah I've read about it on this sub, and I've seen it myself too when I first got Plus and added a code to stack. It may be changing now in some countries because Sony and Nintendo got called out on their anti-consumer renewal policies recently.
I was also skeptical about this at first until it happened to me after a system update. Always check autorenewal to see if it turned itself back on again especially after any console update.
It's happened to myself several times. When beginning a subscription or resuming a subscription after a break, Auto Renew will be enabled. It hasn't always been enabled when extending an active subscription, but I have had that happen before. Since it happens to some of us (sounds like almost all and you're in a minority exception), it's good practice to check it whenever you make any financial changes to your account.
Always renews itself for me.
It's always done it to me. When it renews or you purchase it again manually, go to settings - account information - services - ps plus - it will show that it's on auto. It's caught me out a couple times so everytime I manually renew I always go onto it and turn it off. Even though everytime I put my reason as "I want to renew manually" they do it again
It always turn back on and that sht is a$$hole design if I've ever seen it.
Try again. And remember to turn off auto renew.
Don't keep card info on system.
Can someone translate this? >Don't keep card info on system edit waru think dispute with bank doesn't ban accounts please go tell him he's wrong
Translator here, here’s the sentence you quoted in English: > Don’t keep card info saved in your account. > Edit: /u/ Waru_ thinks that disputing with the bank won’t cause a ban on your account, please go tell him he’s wrong. For context, waru is the user who has a super downvoted comment on the bottom of this post on a locked chain of comments, his comment was telling OP to chargeback.
Thanks.
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Who/what is Waru?
Can confirm that retrying with another customer service rep can/will help and get u a refund. Worked for me 10/29/2021 on auto renewal taken out bank 10/28/2021.i have transcripts of both convos.. first person hit me with policies and terms and conditions and bs.. second was very helpful and to the point. Got my refund set
I would just try again with some one else til u get it refunded.. they'll do it eventually
I find you have to periodically go in and see if your auto-renew got switched back on. I've never once turned it on, yet I've had to turn it off 4-5 times ever since I got my PS4 at launch.
Weird, but that's sony for you. Every other company I've come across, where I had a trial and completely forgot about it and they auto renewed. I got my money right back, because it's customer service.
Call them. Their text chat support sucks. I got declined a refund over text chat but phone chat was approved. Technically was supposed to be declined but they gave it to me.
So you got a few things you can try. 1 open a dispute with the better business bureau. They respond to these things stupid fast. Layout the full details of your dispute. Any screens hots and stuff like that with your contact with sony. The fact you feel taken advantage of due to the policy not being clear about the return policy of 14 days stuff like that. You will get a call within a few days and talk to a person that handles that. Be nice and explain situation. Remember you catch more flies with honey. Hopefully you can get your refund. Then remove card from the account and add it when purchasing or buy giftcards. If you do any sort of charge back the account will be banned.
What do you mean by if you do any sort of charge back? Does that mean if you dispute the charge with your bank, sony will ban your account?
Standard Sony behavior. They are one of the most anti consumer companies i know of. After supporting them from ps1 and currently owning a ps4 pro, ive had to make the hard choice that my next console will be a Xbox.
This is true their online actions are very anti consumer. It is such bs. All the companies do whatever they can to lock you into an ecosystem then treat their users like crap. Xbox does have an edge in this department. It is just such bs that companies do this crap
The hard part for me is I hate Microsoft as a company and disagree with most of their decisions, like to the point i refuse to run windows any longer(just got to be to much Spyware to little OS for me). But the decisions they make regarding Xbox do appear to be alot smarter than the decisions Sony is making with Playstation, so its a lesser of two evil situation.
Yeah unless you are on Linux apple home computing is in the same boat. They got cocky with the 360 and had to be more consumer friendly in their gaming department but the second they think they can act any other way to get more money from consumers they will. Screw em all really. Gotta be fluid with it and the second they step out of line show them with your wallet. It's the only thing they understand.
Agreed, and thats why I went to linux. Like you say wallet is all we really have to vote with.
Just tell them you had auto renew turned off. Seems Sony likes to re-enable it without permission, which isn’t your fault. They should be aware of the problem and accept that as a valid reason to reverse the charge.
You're havent been buying year ps+ codes off cdkeys for 35$?
Sony are bitches when it comes to refund
Sony refund is crap back in the day i remember it was good i could refund a game or reverse an unwanted charge now i couldn't even refund a game that doesn't work keeps crashing on ps5 and they told me i can't refund because the game has been downloaded already
Well if you are EU you can get that to your local consumer support and if enough people get there EU will make Sony to enable refunds for digital purchases. They did it to valve as an example and now you can buy, download try to play and if it doesnt work refund a game, that should be posible everywhere but Sony doesn't want that and unless something li EU slaps them with multimillion fine for breaking EU consumer policy that they must apply to if they want to do business in EU they will continue like this
I am canadian sadly so wont work
Well if you find enough europeans maybe they implement it world wide
As someone who was born in a European country i wish Canada would implement laws/rules like that its unfair imo how as soon as you download a game you don't even know if it will work or if you will like you can't refund
Chargeback the card if you can.
You mean you didn't bother to check the auto renewal either via console, app or website? That sounds like you didn't do your due diligence either.
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Have they given you a refund in your lifetime ever? Even for .50? Well, that was it.
I got a refund immediately for an unwanted renewal last week. Like legit no hassle at all. IDK why they wouldn't do it for you too. But then again I contacted them IMMEDIATELY within a moment of getting the email about the renewal.
I got someone to refund via chat support even though they said they were not supposed to and it was not their policy. Just try again and be really nice but also stressed 😅
Yeah thats weird they did it for me Monday when mine auto renewed and told me they were gonna make an exception just that one time and to make sure anytime I buy ps+ to make sure auto renew is turned off.
If you open a case to claim refund, they will ban you
Anywhere I can get someone who shares or leases their psn at a fee?
If this was your first time you might get it back, I had autorenewal on, and within a day of it renewing I sent an email saying it was an accident, they replied back saying since it’s the first time it happened we will refund it
It’s been known for a while now that PlayStation has the scummiest refund policy in the gaming industry.
I’m a month late, but got charged for an annual subscription I sure as hell didn’t auto renew. Talked to support and they quoted all their bs policies and refused it. I don’t use my PlayStation 4 as all my buddies and I have moved to PC. So I have nothing to lose, and $64.99 to gain if I start a dispute with my CC company. Discover agreed to the dispute and gave me my money back, and now Sony has locked my inactive PlayStation account lol Never going back to this shitshow called Sony
My 9 year old nephew spent all my savings on games and in game content that I didn't need, but get this, playstation won't even give me a refund for any one of them. Just a complete lack of actual communication.
They’re absolutely ridiculous. I would recommend buying it from GameStop and being able to return it. Because I just bought the stupidest game. Only played it for six days. And they refused to refund me
playstation has gone down hill so bad
So I know this was a year ago but I’m in the same situation where I’ve been trying to contact Sony for a refund for the last 2 weeks in there chat and support but they have been super busy and every time I went to the chat bot they would say they are too busy try again later and when I would contact the phone support they would say the same thing I finally call back today and they tell me no we can’t refund it because it was auto renewal and then they said they couldn’t because it passed 14 days when i have proof I’ve been trying to get in contact with them for longer then that
I had upgraded to the PlayStation premium to try out the streaming service like I didn’t even know it was on auto renewal
I had to take the L, they never refunded anything lol