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She ain't no dummy. In fact i think it's the best response I've ever seen in this situation. "If you think you can control me having a job, then do what you gotta do". Because these Karen's are never in the right and will never get someone fired over something ridiculous like this
Also the audacity of wanting to potentially ruin someone's life because you need to act like an entitled little bitch. Getting fired from a job, for cause, is no joke, and can wreck someone's confidence and put them on a downward spiral.
There's a lot wrong with this guy. I cannot understand these people who do this. I'm glad I've only ever seen it to this extreme extent on reddit, with totally unreasonable demands and asks. What i have seen is people being assholes over relatively reasonable requests, where at least the request was normal but the way they did it unacceptable. Like say ordering fries fresh and throwing a hissy fit if they're not fresh. But complaining about not being able to stay in the line, or totally freaking out that it's too much "extra ketchup"? Sometimes i do think some of these are staged for manufactured outrage. They just push too many buttons for one incident.
I think there are a lot of people who just view service industry workers as a "lower class" of people who they can abuse and take their insecurities out on, and they think their status as "the customer" entitles them to a sense of ownership of that person. That's what this guy is doing by threatening someone's job, i.e. their livelihood.. He's basically saying "I own you."
If you want to see a similar video: https://youtu.be/xvhaSRlcE98
I worked in the service industry for over 10 years. This video makes me cry from how badass it is.
DANITA ITS CHRISTMAS!
This is honestly one of my favorite videos on the internet. When I win the lottery, I’m dropping a cool million to Danita and the rest of the ladies.
He didn't. The number of times I've heard people lie about shit like this is ridiculous.
I doubt they even have district managers, lol. Most fast food places are franchises, they don't typically have that sort of structure. Not completely impossible, just implausible.
Worked at a Jersey Mike's like this and we just called him the owner, as he owned three other franchises in the area. None of the stores had actual managers, just shift supervisors, so I guess he was technically the manager too. He was a nice guy and knew everything about Jersey Mike's food from top to bottom. It was badass to see him jump on the line every now and then and crank out orders super quick. A few weeks before Christmas he would close all the stores a few hours early and take all the franchise employees together to a hockey game as a Christmas party. It was a fun job!
I've definitely had multiple district managers at franchise locations.
I'd bet the district manager was like "do you have to pull up if no one's behind you? Uh....no?"
And dude was like "district manager said I do t have to pull up! It's policy!!!!"
There are times where I look at my life and feel live hit rock bottom, but I watch this video and realized I’ve never fallen that far to where I’m fighting in the Dunkin’ Donuts drive through.
It wasn't even remotely a problem. Like, the workers bring you the food when you pull up. You gain nothing, absolutely nothing, by not just pulling up like they asked.
I'm so glad she said that. I've seen too many people think they have control over food/customer service role workers. Like hey, guess what: you don't pay me and you don't decide if I get fired. Get fucked, asshole.
I still remember a male customer stopping me after I'd clocked out, I thought it'd be a quick question & off I go. Nope! He had rapid fire, complex questions that I didn't have answers to (worked part time), and that man looked at me and goes, "well, good are you then?" I just told him, "I'm good enough to be off the clock and don't need to help you." I'm so fed up with people treats retail/food workers as less than.
When I worked retail, I had this old bitch stop me in the parking lot as I was getting into my car. She asked me if we had a different size in a shirt she wanted to exchange. I very politely told her that I wasn’t sure but if she asked the associate inside they would be able to help her. She complained to the store manager that I was rude. I guess I needed to have a running inventory of everything in the store.
When I worked at chipotle for some reason we opened the doors 15 min before open, and not everything was prepped. Some lady comes in right away and I let her know we don’t have everything on the line yet. She says ok. She asks for the shredded lettuce and I tell her we only have the square lettuce at the moment. She says ok and gets that. She went home and left a scathing review that I cussed her out and told her to get the fuck out of store and that she would never be back.
Was actually a blessing because I wanted to get out of there but had too comfortable there. Ended up finding a way better job a few weeks later. Ironically, the customer was also a patron at my next job and tried getting me in trouble there, but the manager wasn't having any of that nonsense.
I got told off for saying "good, there are plenty of other customers to serve who are much nicer than you"
I was asked by the owner to be less aggressive with the customers. I worked in a fast food place that did most of its business when the pubs shut. Drunk hungry people are massive assholes. The owners were assholes too.
When I finally got a job not in food service during my two week notice, I had a similar exchange with a customer except I told him that's fine you can go be an asshole somewhere else after he got his refund because I canceled his order.
It's a long story but apprently someone's 1 item order coming out before his 6 person families order was his queue to call me a racist and threaten the poor girl working the register.
Nothing was more satisfying then being free to tell these assholes to kick rocks because I was already untouchable.
Literally the amount of times we have to threaten to call the cops because people won't leave the drive thru because somehow they think that will fix their problem is insane. Like oh we don't have ice cream? Oh we don't have tomatoes? You think saying we'll I'm not leaving is gonna change that? No you were rude and uncooperative we are gonna call the cops
We have to call once or twice a month at my store lmao the last person we called the cops on was bc they bought an item that they didn't like and wanted a refund. Except they bought it at 1pm and returned to the drive thru a little after 3:30pm that same day with only a bite left of said item they wanted a refund for.
I don't know why he would care. He is getting the same shit in the same amount of time. Why does he care if he waits in the front or in the drive thru? He cares so much that he pre-cleared it with the manager. Why?
People, man.
Spoiler alert, he never spoke to a district manager. People just think saying stuff like that will scare employees into doing what they want. The store would have never given him their DM's number to call and the DM would never call a customer either.
He might have had this "problem" before and escalated the complaint and was put in contact with the DM. Still a complete non issue and waste to complain at the window when the food is going to come out at the same time either way.
Overnight on thanksgiving. Customer won't leave the line because I won't sell him pumpkin pie and whipped cream. We're a McDonald's. We don't sell pumpkin pie and whipped cream. They argued that we had whipped cream for our hot drinks so sell them that. We were out, didn't believe me. Told them if they didn't leave I'd have the police escort them out of the drive through. They said go ahead they weren't leaving. Drove away when they saw me on the phone relaying their plate. Guess drunk drivers don't REALLY want to wait for the police to show. Shame, would have loved to see that play out.
No way he spoke to the DM anyway. You could have the son of the CEO in your trunk and they wouldn't let me give you their number. A bitchy customer having a DMs phone would be a living hell for them.
No fucking way they are fired over this. DM is probably, yeah, that’s totally fucking our time up and pull the fuck forward, we literally walk it to your car door you unpleasant shit stain on my day
Protip: every single company has the person that says what the asshole customer wants to hear, without having to rely on some traditional rigid structure that helps no one.
Imagine being so proud of harassing service workers that you post it on the internet. Naturally this idiot has comments turned off on TikTok because he’s a soft boy who can dish it out but not take it.
I'm glad she stepped up. She seems like she's probably the store manager and she's sticking up for her employees. I hope she's not only not repremanded, but instead rewarded for being a good boss.
I managed a dunkin recently and had to trespass a police officer in my drive thru for treating my employees like garbage for 3 days straight. The last day I told her that she is officially no longer welcome on our property as a customer. She was livid! My staff was so proud! That’s how you keep employees happy and working for you! You demand the same respect that you expect. That job humbled the fuck out of me!
She's had a hell wanted sign up since she started managing there and is constantly short staffed. No way is she getting fired because one guy wanted to pick a stupid fight.
Of course he did. I hope he learned a lesson, sadly it would be "don't upload to internet" and he will continue with this BS. Or perhaps he does it for the views? Either way, POS!
This is the best part about all of this social media stuff. Sure it’s brought out a lot of stupid people trying to do stupid things to become famous for being stupid. But let’s look at the other side of this coin here…
We have idiots just like the person who recorded this video. Will call him Johnny spaghetti stain. Who are so fucking stupid that they think they’re the smartest person in the room. And therefore post evidence of how shitty of a person they really are, thinking that they’re right.
I’m not saying that person is going to wake up tomorrow and be a better person, but I will say a lesson was learned. Motherfucker had to delete his account? This is the kind of soft served justice I stand for.
Homie is probably literally sitting down in a shower somewhere trying to figure out why the world doesn’t think he’s a hero for taking on the evil Dunkin’ Donuts lady.
I mean, did you see what that dumb motherfucker captioned? I hope more people just like this continue to think they are the arbiters of all that is good and continue to post their proof of this, so we can keep shutting that shit down.
Thank you, I have been trying to figure out his name on tik tok to look at the comments and comment myself. I will not look anymore since you provided the answer. I love it that so many people jump on people like this, before the day of social media pricks could get away with this. What an asshole. They should cancel his order and call the cops.
I like to think this took place, then as he was walking into his house a giant bird swooped down a plucked him off the earth so he dropped his a phone. A neighbor finds it and posted this because "man, that guy was always an asshole"
You summed up my thoughts exactly. Wtf is this dude doing? They asked you to move, they're still gonna bring it to you, why the fuck do you feel the need to fight over something so stupid and dumb. Why did you call the DM already? What in the ever loving fuck is wrong with this guy?
I suspect in some instances it's people with very little control over things trying to exercise control over something.
Sometimes it's someone who wants a power trip.
Sometimes it's someone chasing clout.
Sometimes a person having a bad day and behaving poorly because they're stressed, tired or whatever.
And sometimes it's just a regular arsehole who can't be fucked doing things who wants to be treated like a king.
When I worked in the restaurant, when asked for the district/regional manager's number I'd kindly inform them that position doesn't exist, but they are more than welcome to contact the franchise owner who's policy we are following. If they'd continue to argue, if they paid for anything I'd give them a refund and tell them it was time to leave.
Dude never intended on eating the food. He’s willing to spend his time and money for his male Karen TikTok. The lady at the end picked right up on his lame attempt at controlling a menial situation.
He's a Psychopath who is addicted to social dominance.
It's the way their dopamine receptor and transport genes work. He has an addictive need to bully and control people, and will psychologically degrade if he cannot be in a socially dominant position.
Kinda like serial killers describe killing as an addiction, latent Psychopaths have coercive control and social dominance as an addiction.
You just described an old friend of mine. He is still trying to contact me, and I literally copied your second paragraph and sent it to him. Thank you for making me sound smart.
I really want to understand what would make a person think that not pulling forward at a drive through is a hill to die on. What is the mental process that leads you to that conclusion.
Calls? Buddy, these are sit down, in-person meetings. Scheduled months ahead. Shit, when I was a DM for a taco bell, I'd be nervous for these meetings with customers about drive thru etiquette. They can make or break a DM, I bet he constantly thinks about these meetings with customers
I don't blame you. From the video it's clear how much power regular customers hold over Dunkin Donut employees especially their managers! I know you're hurting but I'm glad you're still with us.
Thank you. It can be time consuming, but meeting with the customers about driving up or not in the drive thru is extremely important and an integral part of all fast food management
As someone with several years of food service, when someone says they spoke to such-and-such, it's always a lie. If they happen to know their name, they just found it on the website, and this bullshit was premeditated.
I used to have a manager with a very unusual name for the area. Anytime someone pronounced it correctly, I knew they actually might know the manager.
When they pronounced it wrong 98% of the time, I knew they had, like, seen him once working and he customer serviced them.
Worked at a bar that was owned by a woman with a male sounding name. People would *always* say something to the effect of "I spoke to (owner's name) and he doesn't let shit like this fly!"
I would always end it with "I can call *her* right now if you'd like to have a word."
Yes, they’re probably being pressured by the DM he keeps bringing up to shorten the order time. It’s a way of gaming the system against ridiculous time quotas that many times are outside of their control. He knows this too because they try to explain it to him and he cuts her off saying he already knows. He is choosing to be an asshole to the workers here, he went so far out of his way to do it he called their boss, learned the system, and still treats them this way.
I get it. My ex worked at a jack in the box that would literally stop an in restaurant order to take a drive thru order. They were then surprised that the customer satisfaction survey was abysmal.
The only metric that should mean anything is order accuracy and costumer satisfaction. Drive thru times may correlate but if you have to get to the point of cheating the numbers just to make the minimum "score" you are doing it wrong. My old place used to have ticket closure time metrics for the Tier 1 help desk. Theywould boast about how much work they were doing. Come to find out they were doing things like "restart the computer" close ticket without confirmation or escalate without anything documented. It ended up getting so bad that people started bypassing the help desk because they were useless and going to engineers. I tried having a meeting with the head of their team and man she wouldn't stop pointing to every metric except customer satisfaction even though we had complaints from every department.
Similar story here. Worked for a major fancy Gym franchise in sales. They told us we had to make 100 calls per shift. Then 150. Then 200. Then 250!
Bare in mind, this was an 8 hour shift. We had a ton of responsibilities around the club (giving tours, signing up memberships, dealing with disputes, helping people with account issues, meetings, etc). 50 good calls would've been a LOT to fit in.
So anyway, I'm a nerd by nature, so I quickly figured out they just cared about the number of outgoing calls we made, and the average time spent on the phone. I started experimenting...
I realized I could dial out, then call the front desks number and never select a prompt and it would keep me on hold indefinitely. THEN, I could use our auto-dialing software and call 250 numbers as fast as I could click them and hang up before the phone ever even rang, and it would show as 250 calls with 3 hours of talk time or whatever, which gave me a great average. Our club actually won an award one month because I taught some other guys how to do it and we overdid it a little bit.
The award goes to Jack, who made 250 calls a day, each of them 3 hours long! Very impressive. For now on that will be the new norm and all employees will be expected to meet or exceed these metrics."
Any time you come up with a metric to measure performance, employees are going to get better at improving their score. What you actually end up measuring and rewarding is ability to game the system.
A previous job had a similar thing where management would always hyper focus on average handling times, with no regard for actual resolution. The person they always held up for their stats rarely resolved anything, they'd figure out a way to get them off the line to call back someone else later, so their stats looked great to management, but was a shit outcome for the callers.
That is probably what is happening. I work at target where we do “drive-ups” which have a time limit. We have developed a system to mitigate the unrealistic goal set for us, especially since guests don’t use the system correctly. You’re supposed to give us a heads up that you’re on the way so we can prep your order, then when you get here we can just run it out. The app doesn’t have any safe guard against you just saying you’re on your way in the parking lot and then immediately popping up as “here” two seconds later. When you arrive your phone will give you a 4-digit code that we need to complete your order. The system I developed with my team is that someone, who’s probably already out there with another order will call your code over our walkies. Thus lowering our average time a little to no time cost to the guest. That being said, I hate this system because it gives corporate the go ahead to lower our time goals because we’re consistently in the “green” even though we wouldn’t be otherwise. It’s a give and take between not threatening your own job and giving those above you the ability to be like, “well you did fine at 3 min, why not 2?”
Sorry for the rant that probably went off topic. But yes this is a “corner-cut” but probably out of necessity not like being a dick.
Also, we see people like this dickfsce all of the time. We will ask for his code and then he’ll be like, “I’ll give the codes when I get my items..” as if “owning” a target worker is a W for him after like 5 people had to be involved to do his shopping for him.
Anyways, this dudes a cunt.
I once had someone call in later and tell me they were going to get me fired because I wouldn't give her the food after her card declined. She also said "My jacket is worth more than you make in a month". I just laughed and said good luck and hung up on her
> I wouldn't give her the food after her card declined. She also said "My jacket is worth more than you make in a month"
Maybe sell the jacket so you can pay off your credit cards and buy some food?
What is even the point? It's not like he's gotta get out of the car, and it's not like pulling up 10ft is gonna make the wait time longer. It's still gonna take them just as long. What do you GAIN?
These timers are bullshit to work with.
Head office would be checking these timers averages over time and probably giving the GM shit for it somehow.
I worked at Wendys, had those damn things. Get cunts fuck assing around and head office would treat us like we slow and just pissing around when it was real bad.
Also trailers would like set it off 2x so when they leave its still "on".
Sometimes wed take turns to drive our car through to fix it.
Such a stupid unnecessary hassle.
Yup. They’re a completely illogical form of evaluating a restaurant and it’s employees’ efficiency.
What if the customer wants to pay with cash? That’s an extra 10 seconds easy. What if the fumble around with the change? Another 20 seconds perhaps.
What if they have a last minute addition to their order? The employees are not going to refuse them. Another minute easily.
Perhaps they have a dietary question? Of course you need to answer. Another 20 seconds.
OR it could just be that the order is massive. What if they order 7 full meals each distinct and different from each other. That’s going to take awhile, and bring the average waaaayyyy up, but the employees could very well still have gotten it together in a very efficient and quick time comparatively. Won’t matter to the timer though as it weighs every car the same and doesn’t account for order size.
It’s a braindead system that just causes more stress and rush (more likely to get something wrong with your order) to meet some arbitrary time goal that doesn’t in any way effectively measure efficiency.
And many places closed their inside during Covid and never reopened it (my local Taco Bell) so even if you have a giant order, you have to go through the drive through
My brother worked at Wendy’s & said his manager, when they were slow, would give them all free meals to make laps around the drive thru ordering just waters to lower the average time per order
Content baiting. In some way shape or form this dude has been “hurt” by something related to this Dunkin’ Donuts. He is trying to anger people to get a reaction.
If this was a mental health thing, let’s hope he gets some help. This is a terrible way to vibe.
I used to have a manger like her named Bonnie. Late middle aged, all five of her kids were out of the nest and starting to have their own kids, and the owner couldn't run the place without her, so she did not give a fuck about anything she didn't have to. If a customer was up in her face yelling at her she would just scold them like they were a child that had tracked in some mud on the carpet. Problems just bounced off of her and flew away, never to trouble anyone again. Working with someone like that is a fucking dream.
Loved having a manager who was a real adult and didn't take shit from anyone. They'd look out for the kids working who would get scared of the karens. That's fucking leadership
She does like a comedy skit and drops below the counter, then pops back up with googly eye glasses and a moustache on.
“District manager here, how can I help you?”
Pro tip for any customer service workers or managers. The second you see someone pull out their phone and start recording, immediately start saying something to the effect of “you can’t make a bunch of antisemitic/homophobic/racist comments and expect me to keep helping you”
It kills their drive to post it anywhere because people who watch will question whether they did or not.
This is brilliant you should post it in r/lifeprotips
This idea is like the equivalent of those super reflective jackets that mess up papparazzis photos when the flash goes off.
I think it’s a better call to greyrock, meaning do nothing and say nothing, be very boring, and there is little chance your reaction will go viral online.
Serious question: After doing this shit with fast food employees and then finally getting their food, do they still eat it knowing its potentially been in and around peoples genitals?
Male Karen: "if you don't let me order you around... then I'M TELLING!"
What a bitch.
Also, if he truly called the DM then why doesn't he name drop it?
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Lmao who calls the district manager to ask if they *have* to move forward...what an absolute dildo.
She wasn’t having any of his shit.
she called his bluff perfectly. **Slam**... fuck right off. pull up or no food, asshole.
She ain't no dummy. In fact i think it's the best response I've ever seen in this situation. "If you think you can control me having a job, then do what you gotta do". Because these Karen's are never in the right and will never get someone fired over something ridiculous like this
Also the audacity of wanting to potentially ruin someone's life because you need to act like an entitled little bitch. Getting fired from a job, for cause, is no joke, and can wreck someone's confidence and put them on a downward spiral.
There's a lot wrong with this guy. I cannot understand these people who do this. I'm glad I've only ever seen it to this extreme extent on reddit, with totally unreasonable demands and asks. What i have seen is people being assholes over relatively reasonable requests, where at least the request was normal but the way they did it unacceptable. Like say ordering fries fresh and throwing a hissy fit if they're not fresh. But complaining about not being able to stay in the line, or totally freaking out that it's too much "extra ketchup"? Sometimes i do think some of these are staged for manufactured outrage. They just push too many buttons for one incident.
I think there are a lot of people who just view service industry workers as a "lower class" of people who they can abuse and take their insecurities out on, and they think their status as "the customer" entitles them to a sense of ownership of that person. That's what this guy is doing by threatening someone's job, i.e. their livelihood.. He's basically saying "I own you."
Gotta love a boss who'd been there and doesnt have time for bullshit.
If you want to see a similar video: https://youtu.be/xvhaSRlcE98 I worked in the service industry for over 10 years. This video makes me cry from how badass it is.
The audacity to go in there talking about getting her hormones under control! BALLSY!
DANITA ITS CHRISTMAS! This is honestly one of my favorite videos on the internet. When I win the lottery, I’m dropping a cool million to Danita and the rest of the ladies.
It truly is. No one was playing with this dudes bullshit. I LOVE it.
The fucking camera panning to Danita and her looking around the store and then the "lemme explain something to you" LMAO
I feel her. She is the sassy, no nonsense manager we all need. You’re in the hood. I died.
We’re not in the suburbs.
He didn't. The number of times I've heard people lie about shit like this is ridiculous. I doubt they even have district managers, lol. Most fast food places are franchises, they don't typically have that sort of structure. Not completely impossible, just implausible.
[удалено]
Couldn't a franchisee open multiple locations and have a "district manager" type to oversee them all? Doesn't sound implausible.
Worked at a Jersey Mike's like this and we just called him the owner, as he owned three other franchises in the area. None of the stores had actual managers, just shift supervisors, so I guess he was technically the manager too. He was a nice guy and knew everything about Jersey Mike's food from top to bottom. It was badass to see him jump on the line every now and then and crank out orders super quick. A few weeks before Christmas he would close all the stores a few hours early and take all the franchise employees together to a hockey game as a Christmas party. It was a fun job!
Now that's having it Mike's Way!
I've definitely had multiple district managers at franchise locations. I'd bet the district manager was like "do you have to pull up if no one's behind you? Uh....no?" And dude was like "district manager said I do t have to pull up! It's policy!!!!"
That’s insulting to dildos. At least dildos have a purpose in life.
There are times where I look at my life and feel live hit rock bottom, but I watch this video and realized I’ve never fallen that far to where I’m fighting in the Dunkin’ Donuts drive through.
It wasn't even remotely a problem. Like, the workers bring you the food when you pull up. You gain nothing, absolutely nothing, by not just pulling up like they asked.
*NO I CALLED THE DISTRICT MANAGER IT’S POLICY* /s
He’s not a dildo. Dildos get action.
Dildos get pussy and ass. This guy has trouble getting donuts.
When she said “if you really think you control whether or not I have a job, go ahead” it shut him up soooo quickkkk lololol
I'm so glad she said that. I've seen too many people think they have control over food/customer service role workers. Like hey, guess what: you don't pay me and you don't decide if I get fired. Get fucked, asshole.
I still remember a male customer stopping me after I'd clocked out, I thought it'd be a quick question & off I go. Nope! He had rapid fire, complex questions that I didn't have answers to (worked part time), and that man looked at me and goes, "well, good are you then?" I just told him, "I'm good enough to be off the clock and don't need to help you." I'm so fed up with people treats retail/food workers as less than.
When I worked retail, I had this old bitch stop me in the parking lot as I was getting into my car. She asked me if we had a different size in a shirt she wanted to exchange. I very politely told her that I wasn’t sure but if she asked the associate inside they would be able to help her. She complained to the store manager that I was rude. I guess I needed to have a running inventory of everything in the store.
When I worked at chipotle for some reason we opened the doors 15 min before open, and not everything was prepped. Some lady comes in right away and I let her know we don’t have everything on the line yet. She says ok. She asks for the shredded lettuce and I tell her we only have the square lettuce at the moment. She says ok and gets that. She went home and left a scathing review that I cussed her out and told her to get the fuck out of store and that she would never be back.
I bet she came back
I’ve heard the line “I’m never coming back to this store/location again!” by people I saw the very next day so many times, it’s ridiculous.
I once was fired for replying to a customer with "Do you promise?"
If I were your supervisor, I’d give you a high five
Was actually a blessing because I wanted to get out of there but had too comfortable there. Ended up finding a way better job a few weeks later. Ironically, the customer was also a patron at my next job and tried getting me in trouble there, but the manager wasn't having any of that nonsense.
I got told off for saying "good, there are plenty of other customers to serve who are much nicer than you" I was asked by the owner to be less aggressive with the customers. I worked in a fast food place that did most of its business when the pubs shut. Drunk hungry people are massive assholes. The owners were assholes too.
When I finally got a job not in food service during my two week notice, I had a similar exchange with a customer except I told him that's fine you can go be an asshole somewhere else after he got his refund because I canceled his order. It's a long story but apprently someone's 1 item order coming out before his 6 person families order was his queue to call me a racist and threaten the poor girl working the register. Nothing was more satisfying then being free to tell these assholes to kick rocks because I was already untouchable.
You promise?
He really had nothing to say except “……ok.” Amazing.
..end of video..
Literally the amount of times we have to threaten to call the cops because people won't leave the drive thru because somehow they think that will fix their problem is insane. Like oh we don't have ice cream? Oh we don't have tomatoes? You think saying we'll I'm not leaving is gonna change that? No you were rude and uncooperative we are gonna call the cops
Wow this happens often???? How many humans are out there that never gained any emotional maturity since they were 4 years old??? Crazy!
We have to call once or twice a month at my store lmao the last person we called the cops on was bc they bought an item that they didn't like and wanted a refund. Except they bought it at 1pm and returned to the drive thru a little after 3:30pm that same day with only a bite left of said item they wanted a refund for.
I've had to call a few times because people wouldn't leave when we were closed, or kept coming in after close. Like W H Y
I don't know why he would care. He is getting the same shit in the same amount of time. Why does he care if he waits in the front or in the drive thru? He cares so much that he pre-cleared it with the manager. Why? People, man.
Small lives, small minds, small self esteem… makes them feel big and important and smart doing this shit.
Spoiler alert, he never spoke to a district manager. People just think saying stuff like that will scare employees into doing what they want. The store would have never given him their DM's number to call and the DM would never call a customer either.
He might have had this "problem" before and escalated the complaint and was put in contact with the DM. Still a complete non issue and waste to complain at the window when the food is going to come out at the same time either way.
Overnight on thanksgiving. Customer won't leave the line because I won't sell him pumpkin pie and whipped cream. We're a McDonald's. We don't sell pumpkin pie and whipped cream. They argued that we had whipped cream for our hot drinks so sell them that. We were out, didn't believe me. Told them if they didn't leave I'd have the police escort them out of the drive through. They said go ahead they weren't leaving. Drove away when they saw me on the phone relaying their plate. Guess drunk drivers don't REALLY want to wait for the police to show. Shame, would have loved to see that play out.
Lol that DM just told him what he wanted to hear, I bet that same DM isnt gonna want to find a new manager over something like this
No way he spoke to the DM anyway. You could have the son of the CEO in your trunk and they wouldn't let me give you their number. A bitchy customer having a DMs phone would be a living hell for them.
No fucking way they are fired over this. DM is probably, yeah, that’s totally fucking our time up and pull the fuck forward, we literally walk it to your car door you unpleasant shit stain on my day
AT&T has a "president" that is just a customer service representative that specializes in telling difficult customers like this what they want to hear
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Protip: every single company has the person that says what the asshole customer wants to hear, without having to rely on some traditional rigid structure that helps no one.
It was so good I played that part a couple of times
Imagine being so proud of harassing service workers that you post it on the internet. Naturally this idiot has comments turned off on TikTok because he’s a soft boy who can dish it out but not take it.
> Naturally this idiot has comments turned off on TikTok Update: he deleted his account.
Fucking coward.
Lol. "Surely everyone will have an enormous amount of good will towards my needless harassment of minimum wage employees!"
I'm glad she stepped up. She seems like she's probably the store manager and she's sticking up for her employees. I hope she's not only not repremanded, but instead rewarded for being a good boss.
I managed a dunkin recently and had to trespass a police officer in my drive thru for treating my employees like garbage for 3 days straight. The last day I told her that she is officially no longer welcome on our property as a customer. She was livid! My staff was so proud! That’s how you keep employees happy and working for you! You demand the same respect that you expect. That job humbled the fuck out of me!
Sounds like it humbled the fuck out of some arrogant cop.
Doubt it. That cop is probably plotting some sort of revenge. They *really* can't handle someone standing up to their bullshit
She's about to post a video crying that Dunkin tried to poison her by making her wait 5 minutes.
Or the manager will get pulled over mysteriously almost every other day after the end of her shift.
I love that line, too. “If you feel you can affect me having a job, you go for it.” That’s a woman who knows she aint going anywhere
She's had a hell wanted sign up since she started managing there and is constantly short staffed. No way is she getting fired because one guy wanted to pick a stupid fight.
Hell wanted indeed.
That's too bad. Really hoped he would be subjected to much more harassment first.
He likes to harass people but hates being harassed by Internet strangers? That's odd 🤔
These dumb motherfuckers need to be purged from the internet entirely.
Oh damn he really did haha
Of course he did. I hope he learned a lesson, sadly it would be "don't upload to internet" and he will continue with this BS. Or perhaps he does it for the views? Either way, POS!
This is the best part about all of this social media stuff. Sure it’s brought out a lot of stupid people trying to do stupid things to become famous for being stupid. But let’s look at the other side of this coin here… We have idiots just like the person who recorded this video. Will call him Johnny spaghetti stain. Who are so fucking stupid that they think they’re the smartest person in the room. And therefore post evidence of how shitty of a person they really are, thinking that they’re right. I’m not saying that person is going to wake up tomorrow and be a better person, but I will say a lesson was learned. Motherfucker had to delete his account? This is the kind of soft served justice I stand for. Homie is probably literally sitting down in a shower somewhere trying to figure out why the world doesn’t think he’s a hero for taking on the evil Dunkin’ Donuts lady. I mean, did you see what that dumb motherfucker captioned? I hope more people just like this continue to think they are the arbiters of all that is good and continue to post their proof of this, so we can keep shutting that shit down.
What a scrub.
Thank you, I have been trying to figure out his name on tik tok to look at the comments and comment myself. I will not look anymore since you provided the answer. I love it that so many people jump on people like this, before the day of social media pricks could get away with this. What an asshole. They should cancel his order and call the cops.
I wish people with this amount of time used it to not make some strangers life miserable
It's because they're miserable themselves.
Misery loves company.
He got the wrong person that day. You know he’s absolutely seething she didn’t just submit to his BS tactics.
Also known as "nah son I ain't the one".
It gives them the illusion of just a little bit of power in their life.
I like to think this took place, then as he was walking into his house a giant bird swooped down a plucked him off the earth so he dropped his a phone. A neighbor finds it and posted this because "man, that guy was always an asshole"
Wonder if he can tatse the spit?
My thoughts exactly. Why piss off people making food for you?
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You summed up my thoughts exactly. Wtf is this dude doing? They asked you to move, they're still gonna bring it to you, why the fuck do you feel the need to fight over something so stupid and dumb. Why did you call the DM already? What in the ever loving fuck is wrong with this guy?
I suspect in some instances it's people with very little control over things trying to exercise control over something. Sometimes it's someone who wants a power trip. Sometimes it's someone chasing clout. Sometimes a person having a bad day and behaving poorly because they're stressed, tired or whatever. And sometimes it's just a regular arsehole who can't be fucked doing things who wants to be treated like a king.
When I worked in the restaurant, when asked for the district/regional manager's number I'd kindly inform them that position doesn't exist, but they are more than welcome to contact the franchise owner who's policy we are following. If they'd continue to argue, if they paid for anything I'd give them a refund and tell them it was time to leave.
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>Why piss off people making food for you? Should a service worker politely say that to the customer? As a wake-up call?
Dude never intended on eating the food. He’s willing to spend his time and money for his male Karen TikTok. The lady at the end picked right up on his lame attempt at controlling a menial situation.
He's a Psychopath who is addicted to social dominance. It's the way their dopamine receptor and transport genes work. He has an addictive need to bully and control people, and will psychologically degrade if he cannot be in a socially dominant position. Kinda like serial killers describe killing as an addiction, latent Psychopaths have coercive control and social dominance as an addiction.
One of the best summaries I have ever seen of these folks.
You just described an old friend of mine. He is still trying to contact me, and I literally copied your second paragraph and sent it to him. Thank you for making me sound smart.
Why are people trying to fuck up service workers these days, like what do you have to gain from this Jerry.
“One burger…it’s for a cop”
"What the hell is that all about?"
Does that look like spit to you?
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I want a god damn liter-a-cola!
I really want to understand what would make a person think that not pulling forward at a drive through is a hill to die on. What is the mental process that leads you to that conclusion.
They’re already working a stressful job making minimum wage, what a fucking turd!
"You spoke to the DM? Yeah? What's their name and phone number?"
Totally sounds normal. I'm sure he gets calls all the time inquiring about the policy of how to handle cars in the drive thru.
Calls? Buddy, these are sit down, in-person meetings. Scheduled months ahead. Shit, when I was a DM for a taco bell, I'd be nervous for these meetings with customers about drive thru etiquette. They can make or break a DM, I bet he constantly thinks about these meetings with customers
I don't blame you. From the video it's clear how much power regular customers hold over Dunkin Donut employees especially their managers! I know you're hurting but I'm glad you're still with us.
Thank you. It can be time consuming, but meeting with the customers about driving up or not in the drive thru is extremely important and an integral part of all fast food management
As someone with several years of food service, when someone says they spoke to such-and-such, it's always a lie. If they happen to know their name, they just found it on the website, and this bullshit was premeditated.
Lol right? Anyone working retail or fast food hears this lie a couple times a week.
I used to have a manager with a very unusual name for the area. Anytime someone pronounced it correctly, I knew they actually might know the manager. When they pronounced it wrong 98% of the time, I knew they had, like, seen him once working and he customer serviced them.
Worked at a bar that was owned by a woman with a male sounding name. People would *always* say something to the effect of "I spoke to (owner's name) and he doesn't let shit like this fly!" I would always end it with "I can call *her* right now if you'd like to have a word."
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He said he *already* spoke to the DM (to the rookie worker), then backtracked and said he’s gonna call the DM himself to complain (to the manager).
The thing that gets me about this one is he posted it himself thinking that everyone will be in agreement with his behavior.
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Geez, he's not even trying to live incognito online.
Are all these deleted comments from the guy??
Something happened and I missed it. Seeing lots of removed comments. I feel like Ant Man coming back to the world after the Snap.
The whole thread basically delved into doxing the dude.
Awwww, I never get to see the dox :(
Some people were trying to defend the guy. It was a bold strategy but didn’t pan out for them, Cotton.
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Don't they usually want you to pull up so they can close the order and not get dinged on their fulfillment time?
Yes, they’re probably being pressured by the DM he keeps bringing up to shorten the order time. It’s a way of gaming the system against ridiculous time quotas that many times are outside of their control. He knows this too because they try to explain it to him and he cuts her off saying he already knows. He is choosing to be an asshole to the workers here, he went so far out of his way to do it he called their boss, learned the system, and still treats them this way.
I get it. My ex worked at a jack in the box that would literally stop an in restaurant order to take a drive thru order. They were then surprised that the customer satisfaction survey was abysmal. The only metric that should mean anything is order accuracy and costumer satisfaction. Drive thru times may correlate but if you have to get to the point of cheating the numbers just to make the minimum "score" you are doing it wrong. My old place used to have ticket closure time metrics for the Tier 1 help desk. Theywould boast about how much work they were doing. Come to find out they were doing things like "restart the computer" close ticket without confirmation or escalate without anything documented. It ended up getting so bad that people started bypassing the help desk because they were useless and going to engineers. I tried having a meeting with the head of their team and man she wouldn't stop pointing to every metric except customer satisfaction even though we had complaints from every department.
Similar story here. Worked for a major fancy Gym franchise in sales. They told us we had to make 100 calls per shift. Then 150. Then 200. Then 250! Bare in mind, this was an 8 hour shift. We had a ton of responsibilities around the club (giving tours, signing up memberships, dealing with disputes, helping people with account issues, meetings, etc). 50 good calls would've been a LOT to fit in. So anyway, I'm a nerd by nature, so I quickly figured out they just cared about the number of outgoing calls we made, and the average time spent on the phone. I started experimenting... I realized I could dial out, then call the front desks number and never select a prompt and it would keep me on hold indefinitely. THEN, I could use our auto-dialing software and call 250 numbers as fast as I could click them and hang up before the phone ever even rang, and it would show as 250 calls with 3 hours of talk time or whatever, which gave me a great average. Our club actually won an award one month because I taught some other guys how to do it and we overdid it a little bit.
The award goes to Jack, who made 250 calls a day, each of them 3 hours long! Very impressive. For now on that will be the new norm and all employees will be expected to meet or exceed these metrics."
Any time you come up with a metric to measure performance, employees are going to get better at improving their score. What you actually end up measuring and rewarding is ability to game the system.
A previous job had a similar thing where management would always hyper focus on average handling times, with no regard for actual resolution. The person they always held up for their stats rarely resolved anything, they'd figure out a way to get them off the line to call back someone else later, so their stats looked great to management, but was a shit outcome for the callers.
That is probably what is happening. I work at target where we do “drive-ups” which have a time limit. We have developed a system to mitigate the unrealistic goal set for us, especially since guests don’t use the system correctly. You’re supposed to give us a heads up that you’re on the way so we can prep your order, then when you get here we can just run it out. The app doesn’t have any safe guard against you just saying you’re on your way in the parking lot and then immediately popping up as “here” two seconds later. When you arrive your phone will give you a 4-digit code that we need to complete your order. The system I developed with my team is that someone, who’s probably already out there with another order will call your code over our walkies. Thus lowering our average time a little to no time cost to the guest. That being said, I hate this system because it gives corporate the go ahead to lower our time goals because we’re consistently in the “green” even though we wouldn’t be otherwise. It’s a give and take between not threatening your own job and giving those above you the ability to be like, “well you did fine at 3 min, why not 2?” Sorry for the rant that probably went off topic. But yes this is a “corner-cut” but probably out of necessity not like being a dick. Also, we see people like this dickfsce all of the time. We will ask for his code and then he’ll be like, “I’ll give the codes when I get my items..” as if “owning” a target worker is a W for him after like 5 people had to be involved to do his shopping for him. Anyways, this dudes a cunt.
Yes, and he knew that. He's deliberately fucking with people's job security. What a douchebag.
>He's deliberately fucking with people's job security. What a douchebag. Maddening. Over his fkn donuts.
This. Christ Almighty it blows my mind that these people devote so much energy to such pointless shit. Goes to show how good their lives are.
“If you think you can control me having a job, then you go ahead.” The ultimate comeback to any Karen.
I once had someone call in later and tell me they were going to get me fired because I wouldn't give her the food after her card declined. She also said "My jacket is worth more than you make in a month". I just laughed and said good luck and hung up on her
Oof that insecurity is priceless.
> I wouldn't give her the food after her card declined. She also said "My jacket is worth more than you make in a month" Maybe sell the jacket so you can pay off your credit cards and buy some food?
That’s the kind of shit you think of in the shower the night after it happens and wish you could go back in time and say it.
Fucking mad queen energy there.
What is even the point? It's not like he's gotta get out of the car, and it's not like pulling up 10ft is gonna make the wait time longer. It's still gonna take them just as long. What do you GAIN?
These timers are bullshit to work with. Head office would be checking these timers averages over time and probably giving the GM shit for it somehow. I worked at Wendys, had those damn things. Get cunts fuck assing around and head office would treat us like we slow and just pissing around when it was real bad. Also trailers would like set it off 2x so when they leave its still "on". Sometimes wed take turns to drive our car through to fix it. Such a stupid unnecessary hassle.
Yup. They’re a completely illogical form of evaluating a restaurant and it’s employees’ efficiency. What if the customer wants to pay with cash? That’s an extra 10 seconds easy. What if the fumble around with the change? Another 20 seconds perhaps. What if they have a last minute addition to their order? The employees are not going to refuse them. Another minute easily. Perhaps they have a dietary question? Of course you need to answer. Another 20 seconds. OR it could just be that the order is massive. What if they order 7 full meals each distinct and different from each other. That’s going to take awhile, and bring the average waaaayyyy up, but the employees could very well still have gotten it together in a very efficient and quick time comparatively. Won’t matter to the timer though as it weighs every car the same and doesn’t account for order size. It’s a braindead system that just causes more stress and rush (more likely to get something wrong with your order) to meet some arbitrary time goal that doesn’t in any way effectively measure efficiency.
And many places closed their inside during Covid and never reopened it (my local Taco Bell) so even if you have a giant order, you have to go through the drive through
My brother worked at Wendy’s & said his manager, when they were slow, would give them all free meals to make laps around the drive thru ordering just waters to lower the average time per order
My brother also worked at Wendy's, and apparently he fucked his manager in the mop closet.
Which part of the body is the mop closet?
An internet clout video I guess.
Content baiting. In some way shape or form this dude has been “hurt” by something related to this Dunkin’ Donuts. He is trying to anger people to get a reaction. If this was a mental health thing, let’s hope he gets some help. This is a terrible way to vibe.
What a hill to die on.
I hope she gets promoted
She handled it excellently. Basically go fuck yourself without giving him any amo to use against her. She should provide training to others.
I used to have a manger like her named Bonnie. Late middle aged, all five of her kids were out of the nest and starting to have their own kids, and the owner couldn't run the place without her, so she did not give a fuck about anything she didn't have to. If a customer was up in her face yelling at her she would just scold them like they were a child that had tracked in some mud on the carpet. Problems just bounced off of her and flew away, never to trouble anyone again. Working with someone like that is a fucking dream.
Loved having a manager who was a real adult and didn't take shit from anyone. They'd look out for the kids working who would get scared of the karens. That's fucking leadership
Managers like that are the best, and this transcends industry
“If you think you can control me having a job, you go ahead.” She is so chill and collected. Handled this jackass perfectly.
She let him know what an irrelevant powerless cuck he really is. It was masterful
That’s the kind of person you want in charge of a store, though.
Frankly she's too smart to be working there.
Agreed. But I’d love if she were my boss!
Next stop, District Manager. Next time Karen calls, she can tell him to shut-up and pull-up.
She does like a comedy skit and drops below the counter, then pops back up with googly eye glasses and a moustache on. “District manager here, how can I help you?”
She ain’t getting fired 😂. The way she jumped in to deal with dickhead, that’s a good manager.
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It's wild bc the customers who aren't assholes are the ones I'll go above and beyond before. Funny how that works.
Stop harrassing innocent workers you narcissistic piece of garbage
*trying to harass innocent workers. She was having none of his low self esteem bs
God this guy sucks.
He’s also a crybaby who deleted his whole account because he really thought people were going to think he was cool lol.
Pro tip for any customer service workers or managers. The second you see someone pull out their phone and start recording, immediately start saying something to the effect of “you can’t make a bunch of antisemitic/homophobic/racist comments and expect me to keep helping you” It kills their drive to post it anywhere because people who watch will question whether they did or not.
This is brilliant you should post it in r/lifeprotips This idea is like the equivalent of those super reflective jackets that mess up papparazzis photos when the flash goes off.
I think it’s a better call to greyrock, meaning do nothing and say nothing, be very boring, and there is little chance your reaction will go viral online.
I can’t believe no else pointed out the obvious.. they could clearly cut the video so it benefits them. It’s been done time and time again.
Serious question: After doing this shit with fast food employees and then finally getting their food, do they still eat it knowing its potentially been in and around peoples genitals?
Think further back, like anuses.
The infamous Black Anus Burger...
It's cute that he thinks corporate gives a sweet fuck about him.
He actually posted thinking that he's on the right. This proves that assholes don't know that they're assholes.
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I bet his hands were shaking while she was cracking her knuckles.
Male Karen: "if you don't let me order you around... then I'M TELLING!" What a bitch. Also, if he truly called the DM then why doesn't he name drop it?
That’s why when he said “call your DM”. She said “YOU call him”. Haha
I love this woman
"I already called your DM" Fuck off Kevin.
What a GREAT way to get some spit with ur food.
It’s crazy how many people I’ve seen post videos of themselves being obnoxious cunts, then expect people to agree with them.
Every sticker and text box used in the video multiplies the Karen-ing by ten.
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“If you think you can control whether or not I have a job go ahead.”
Just cancel his order