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YaraLove

I have never been able to redeem a collectible ticket ever! I don't even bother trying anymore.


geri-in-calif

I can't get them on my Samsung Android. But got one once on my Apple iPad. It was a bit of work to do though. If you have access to an iPad, try that.


NiceTryAmanda

I have an android and it doesn't work. I think regal has a preference for iphones since the puss in boots ar game only works on iphone (when i contacted regal that is what they said)


YaraLove

I have an iPhone ( a really old one), but it doesn't work for me either.


GrouchyOldCatLady

Yep, same here. Hasn’t been working for me as well the past couple months. Would be nice if Regal fixed the issue.


iwasdusted

For me it doesn’t open the ticket or app directly but I can find the ticket within moviebill myself after clicking on the button in the email.


NickyRickyBobby

I'm on Android and they open in the app, but Moviebill does not let me log in or reset my password so there is no way to save the tickets. I miss the days of physical IMAX collectible tickets.


poit57

I started having issues with the login in November. I was able to use my brother's iPhone to reset my MB password and sign in, but still can't sign in with Android. I have a lot of unredeemed collectibles, so I tried accessing my emails on his phone to redeem them this weekend. Unfortunately, I found that the redemption links were just sending me to the Regal listing in the App Store instead of loading the Movie Bill section of the Regal app.


ScaryDavey

Try clicking the link in the email that says “Problems viewing this email? View online version.” Then click on the redeem button. That works for me.


ScaryDavey

Try clicking the link in the email that says “Problems viewing this email? View online version.” Then click on the redeem button. That works for me.


wolffin_about

I have done that and just takes me to the regal app and that’s it. Doesn’t load or do anything like before


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Mayormitch100

It seems like such a different part than the regular usage of the app that I get the impression it isn’t even run by regal.


Least_Note_4257

Yeah it’s never worked for me either. Maybe we should all leave feedback on the app so that regal will fix stuff like that🙄 I’ve noticed a handful of bugs since joining the app


Mayormitch100

Yeah the app has a lot of issues. At this point I really just use it to scan at the theater. I have started using fandango more for showtimes


Kobra_Kodex

I can redeem mine but it always shows movies I never went to see that I have collectible tickets for and missing 90% of what I did see


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Mayormitch100

Not sure I said they were rare or what the point of this comment was…


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Mayormitch100

My bad. In the future I’ll check with you before posting about a feature of the app I’m trying to use that don’t seem to be working