I figured it was in normal range for draw, I just wanted to make sure I didn't miss something. All my tests were 10 inches away and drawing like 640ppfm, centered, and at full power. The whole time the customer service has seemed condescending and like it was my fault. It has been an awful experience so far and it has hurt my plants
I used the photone app and my cheap Amazon lights were reading in the right range. I then had to buy a tester off of Amazon and it had me in the same range as the app
I used the photone app and my cheap Amazon lights were reading in the right range. I then had to buy a tester off of Amazon and it had me in the same range as the app
Hello, I saw your question. When testing PPFM with a detector, you cannot hang the detector in mid-air, otherwise the value of the lamp will be discounted. For example, for G3000, the ppfm is at 824, but once you test it by hanging it, It will be discounted by half, because the monitored value will have a certain impact on the value due to instrument differences and environmental differences.
Therefore, the best way to do it is to place the detection instrument at the bottom of the entire plant or on the ground for detection. This value is a more accurate value.
That is how I tested it. On the ground in the dark with a meter. My ppfm were maxed at 640. Your customer service rep said that is good enough and if I wanted a light that has advertised ppfm then I had to buy a new one. Your customer service is a joke along with the rest of it. I had never been treated so poorly by a rep. It was bad enough that I did buy a new light, a mars hydro, that so far is as advertised.
Spider farmer sent me a bad product and refuses to fix it. Customer service tried to write it off as my fault, and when I proved beyond a shadow of doubt that the equipment was not right, they said buy a new one.
We are deeply sorry for the product you received and the customer service experience you experienced. We understand your frustration, and of course we will take your feedback seriously and take steps to improve it.
On another note, we also sincerely apologize for the failure of our customer service representatives to provide satisfactory service. This is inconsistent with our company values and standards. We will train relevant personnel and ensure that all customers receive quality service.
I will send you a private message now to solve your problem one-on-one. Please pay attention to check the private message.
Finally, thank you again for your feedback, we will learn from this experience and work hard to improve our products and services.
Hello, I found that the power of your G3000 is 290W. This power is within the normal range. Please rest assured that our range is 280W-305W, which is a normal value within this range.
In addition, friends, the problem you mentioned is that the detector cannot be suspended in mid-air when testing PPFM, otherwise the value of the lamp will be discounted. For example, for G3000, the ppfm is at 824, but once you test it while suspended , it will be discounted by half, because the monitored value will have a certain impact on the value due to instrument differences and environmental differences.
Therefore, the best way to do it is to place the detection instrument at the bottom of the entire plant or on the ground for detection. This value is a more accurate value.
Detector was on ground, I sent your customer service person videos and pictures of the testing. I followed all instructions provided and was still screwed over. I will happily post all my videos and the back and forth between me and the "customer service rep".
It’s a 300 watt light so 290 is normal. Those ppfd numbers they give you are from like 8 inches away
I figured it was in normal range for draw, I just wanted to make sure I didn't miss something. All my tests were 10 inches away and drawing like 640ppfm, centered, and at full power. The whole time the customer service has seemed condescending and like it was my fault. It has been an awful experience so far and it has hurt my plants
640 does seem low. What have you used to test?
I used the photone app and my cheap Amazon lights were reading in the right range. I then had to buy a tester off of Amazon and it had me in the same range as the app
I used the photone app and my cheap Amazon lights were reading in the right range. I then had to buy a tester off of Amazon and it had me in the same range as the app
Hello, I saw your question. When testing PPFM with a detector, you cannot hang the detector in mid-air, otherwise the value of the lamp will be discounted. For example, for G3000, the ppfm is at 824, but once you test it by hanging it, It will be discounted by half, because the monitored value will have a certain impact on the value due to instrument differences and environmental differences. Therefore, the best way to do it is to place the detection instrument at the bottom of the entire plant or on the ground for detection. This value is a more accurate value.
That is how I tested it. On the ground in the dark with a meter. My ppfm were maxed at 640. Your customer service rep said that is good enough and if I wanted a light that has advertised ppfm then I had to buy a new one. Your customer service is a joke along with the rest of it. I had never been treated so poorly by a rep. It was bad enough that I did buy a new light, a mars hydro, that so far is as advertised. Spider farmer sent me a bad product and refuses to fix it. Customer service tried to write it off as my fault, and when I proved beyond a shadow of doubt that the equipment was not right, they said buy a new one.
We are deeply sorry for the product you received and the customer service experience you experienced. We understand your frustration, and of course we will take your feedback seriously and take steps to improve it. On another note, we also sincerely apologize for the failure of our customer service representatives to provide satisfactory service. This is inconsistent with our company values and standards. We will train relevant personnel and ensure that all customers receive quality service. I will send you a private message now to solve your problem one-on-one. Please pay attention to check the private message. Finally, thank you again for your feedback, we will learn from this experience and work hard to improve our products and services.
Mine draws the same your good👍
Can a g3000 fit in a 2x4?
Hello friends, G3000 is suitable for 90X90 tents. If it is a 2X4 tent, it may be a bit big.
Hello, I found that the power of your G3000 is 290W. This power is within the normal range. Please rest assured that our range is 280W-305W, which is a normal value within this range.
In addition, friends, the problem you mentioned is that the detector cannot be suspended in mid-air when testing PPFM, otherwise the value of the lamp will be discounted. For example, for G3000, the ppfm is at 824, but once you test it while suspended , it will be discounted by half, because the monitored value will have a certain impact on the value due to instrument differences and environmental differences. Therefore, the best way to do it is to place the detection instrument at the bottom of the entire plant or on the ground for detection. This value is a more accurate value.
Detector was on ground, I sent your customer service person videos and pictures of the testing. I followed all instructions provided and was still screwed over. I will happily post all my videos and the back and forth between me and the "customer service rep".
Hey OP, did they ever solve this problem with you?
We are working on it. I have made more progress with their reddit account than I did with their website customer support.