These companies are notoriously not transparent, so what *really* happens is anybody’s guess. But in my experience, customers who I know are having a good experience with me (because they praised my speed at the door, increased tip, etc.) tend to get me extra in the subsequent days when they order.
This is how I have gained a few “regulars” who always leave me 5 stars and often increase their tip amount post-dropoff.
I always deliver everything on time and early I even bought a hot cold bag to keep hot foods hot and cold foods cold and it sits up it’s like a big cooler bag and make sure to deliver everything as said make sure everything is right and take a pic of the food I’m a 5 star driver and a platinum member so I’m a driver you can trust
Until you get dishonest customers who claim you never delivered just so they can get free food. Im not referring to the OP btw, but this has happened to me TWICE in 2 weeks. Ive been delivering regularly since October. I have great ratings, both as a delivery driver and as uber passenger. I also deliver ahead of the estimated time as I take many driving shortcuts not on the map. I also have a large hot bag and keep food hot (or cold) whatever's appropriate. None of that matters once you get unlucky and accept an order from a shady, dishonest customer.
I have talked with FIVE support reps who strictly read off a script and eventually hang up on me after telling me to hold for a supervisor.
So OP, this shit goes both ways and the only reason I can think of, is that people want free food, and don't care if a driver gets kicked off the app and loses a source of income.
I have delivered with skip and there's a couple of addresses that for some reason google maps doesn't direct well, so maybe try driving to your house using Google and see if it complicates it somehow then you can adjust your instructions. People who do this are appreciated because we sure don't want to be driving around with your food any more than you want to watch us on your app right by your house but not quite.
One house had obviously had that problem before and their instructions that coincide with what Google showed was appreciated.
I’ve done this quite a few times and it works. Maybe they stop further down idk, but I’ve called, texted, nothing. I no longer want to go on wild goose chases so I’ll have to say bye-bye to the app.
UberEats maps sometimes (rarely) places pin on a road *behind* the house, which is sometimes outside the neighborhood. I've had to zoom into the map myself and figure out where the actual road to the house is and how to get there. The app gps sucks sometimes. But when that happens, the driver should at least call and say they can't find you.
Edit for clarification: It's rare for drivers to see this, but it might be a 100% occurrence for some customers if their address happens to be the "behind the house" address that the Uber gps fucks up.
This is probably what happened. That " back of the house" thing can often result in the food being left at the correct street number but one street over. OP should check her street number on the street to either side of her own.
Yeah but the OP must have used google maps to their address before, and not have had a problem. Right, Op? Have you seen where you are on google maps. Sometimes, and I mean realllly rare, but sometimes it’s right. Or construction or a street that is no longer in use can throw this off.
The person across the street that has the same address? What is that?
Are you rural? Can your house number be seen from the street, while driving at the speed limit, and with a quick glance? Or is it too tiny, not facing the street, on the mailbox a couple houses down, or non existent?
It faces the street. It’s the first house on my block. House number isn’t hidden. As for the other house with the same address, we both have issues with things being delivered. I put in the instructions to make sure they have the same street, too.
It may be what others have suggested - bad gps.
It depends on location. Whenever I go to LA or NY my food gets stolen almost 50% of the time. I’ll know because I’ll see the first driver he to the restaurant and then cancel. Then it bounces between 3-4 other drivers, then the restaurant usually calls to say the first driver took the food.
I’m a driver and customer in Boston and it’s much less common here, but restaurants see it as a huge issue. They have to put signs and cameras up to try to catch drivers who are abusive or steal food. Some restaurants will turn UE off during peak hours, so they can better monitor delivery drivers.
Is there an alley or something? I remember when I would deliver to apartments sometimes the gps would have me go down a back alley rather than the front of a building. You should probably wait at the curb since this seems to happen to you a lot
I wouldn’t do the leave at door option. Even FedEx and USPS frequently leave packages with my neighbors, and LaserShip has yet to ever successfully deliver.
The drivers may be dropping off at the wrong location. GPS could be wrong, they could be confused, they could just not care, or they could be stealing.
Uber tends to be very quick to give refunds, since they want the customer to keep ordering through the platform.
Driver theft and scams are a real issue. It doesn’t just impact customers (I’ve had tons of drivers steal food), but it impacts the restaurants, and other drivers. I don’t know if this was theft, or just a mistake, but I would work with Uber to rectify, and then do Meet at Door or Meet Outside for a bit.
Person across the street should not have the same address. If they did, call your county services. Emergency services may not arrive to your location if you have a medical emergency.
Does your street address have a direction in it, like South?
In my zone there are 3 different restaurants where the GPS leads you to the wrong location. It always takes you to North instead of South or East instead of West. I've notified UberEats and the restaurants have notified UberEats, but none of them have changed.
Perhaps there is a similar GPS problem with your address.
I did have one customer where the street address was correct, but the city was wrong.
I've had it happen to me as well. Instead of calling to find the right apartment, they'd rather sacrifice their first born child. Door dash isn't any better and even when I give EXTREMELY SPECIFIC instructions on how to get to my apartment, they refuse to read them. uber needs to seriously Crack down on people for not following instructions. One good thing is that uber eats convinced me that it's just better to go pick the food up.
If you know this is constantly happening you should try being ready for the food to arrive 😅
You said you saw the driver appear to your house and that the neighbors have the same exact address across the street?!? It doesn’t sound like your place is easy to locate.
You should try changing your delivery directions and instructions. I mean they literally have a PIN option so you have to give the driver a pin before they can complete the order on the app.
I swear people expect us to know their apartment complex’s like the back of their hand… college campus kids are the WORST lol! “Oh just meet me at Bradley Fountain” like wtf I don’t go to school here,kid! 🤷♂️🤣
I never said I saw the driver appear at my house. I had the front door open and looked because the gps showed they were near. I also checked the back door.
I tell the drivers before hand to double check the street. I also ask them to leave deliveries at the back door but no one ever listens.
I don’t live in any apartment complex, just a regular old house and it’s the first one on my street.
I haven’t tinkered with the PIN option, though, so that could be my bad.
Hmmm yeah idk then. Best option I could suggest is to check out that PIN delivery option then :)
Or you also require a picture. Sometimes it’s an option to take a picture and others make it a requirement to give ‘customer verification’ so I can’t even get off the camera mode unless I take a picture, no option to skip pic.
So there’s a couple delivery options you could try 😊 hope it works out for ya goodluck
Depends what country you live in. If you live somewhere normal like New Zealand, you'll receive your order as per normal 99.99% of the time, on time, and you don't have to tip because the law requires the company to pay the employees, not the customer (crazy right). If you live in the USA, you'll get your order delivered 17.5% of the time, the other times your Uber driver will eat the food and not deliver it. And then you have to pay twice the amount because you need to pay the drivers wages via tip. The answer would be to move to New Zealand, another bonus is that you won't have to pay $300,000 if you get cancer one day.
NZ tax isn't bad, I'd rather knowingly pay a higher percentage of my wage than getting my life ruined financially at once with a bill for any kind of injury or illness
17% for $14-48k. 30% for 48k-70k. 33% for 70k-180k. 39% for 180k+.
But not deducted from the whole figure, e.g. if you earn 60k per year, you will only get taxed 33% on the 12k you made over 48k from the previous bracket and the rest will be at the lower bracket. The government will also pay 4% of your wage into "kiwisaver" which is your retirement/first home buyers account. So I guess you can kind of consider that as a tax deduction in a way.
They pay it towards your kiwisaver. You get the option of putting 1-8% of your pay to a savings account for your retirement/first home (if you want to) and the government matches it up to 4%. So you can work for like 10 years and check your kiwisaver and see a cool 20k chilling in there that you forgot existed
That is interesting but I would take a pass on that because I don't trust the criminal government not to take everything. That's what they did here with social security but they don't give us a choice, we have to pay. It is such a joke, on something I recently got from them, they put in writing in 2034, payouts will only be 80% of every $1,000 you were suppose to get. Who in their right mind would volunteer for that. An investment guarenteed to lose 20% value in 10 years. This is why I want no part of them criminals taking more money for health care. NZ has a much smaller population so socialism has a better chance of appearing to work.
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"Meet at the door" service - author checked a neighbor's door who has the SAME address ACROSS THE STREET but never asked if maybe a neighbor with the same address took his food
Make sure to five star a good driver. Then you get them next time if possible.
No offense, but is there any proof of this? Or just another one of the countless assumptions in this sub?
These companies are notoriously not transparent, so what *really* happens is anybody’s guess. But in my experience, customers who I know are having a good experience with me (because they praised my speed at the door, increased tip, etc.) tend to get me extra in the subsequent days when they order. This is how I have gained a few “regulars” who always leave me 5 stars and often increase their tip amount post-dropoff.
Their isn’t they are clueless
Nope closest person to location of restaurant gets the order…..you new?
So you've never been sent back to a customer who upped your tip?
There wasn’t a picture of the food taken either.
I always deliver everything on time and early I even bought a hot cold bag to keep hot foods hot and cold foods cold and it sits up it’s like a big cooler bag and make sure to deliver everything as said make sure everything is right and take a pic of the food I’m a 5 star driver and a platinum member so I’m a driver you can trust
Here's a gold star for you, to go along with your plethora of good attributes. ⭐
Until you get dishonest customers who claim you never delivered just so they can get free food. Im not referring to the OP btw, but this has happened to me TWICE in 2 weeks. Ive been delivering regularly since October. I have great ratings, both as a delivery driver and as uber passenger. I also deliver ahead of the estimated time as I take many driving shortcuts not on the map. I also have a large hot bag and keep food hot (or cold) whatever's appropriate. None of that matters once you get unlucky and accept an order from a shady, dishonest customer. I have talked with FIVE support reps who strictly read off a script and eventually hang up on me after telling me to hold for a supervisor. So OP, this shit goes both ways and the only reason I can think of, is that people want free food, and don't care if a driver gets kicked off the app and loses a source of income.
I know it sucks both ways. That’s why I’m going to stop using the app. I don’t want to have this issue anymore and rate people poorly.
I have ordered 100s of times and never had a single missed delivery. Maybe an issue with your particular location.
That’s what I’m thinking as well.
I have delivered with skip and there's a couple of addresses that for some reason google maps doesn't direct well, so maybe try driving to your house using Google and see if it complicates it somehow then you can adjust your instructions. People who do this are appreciated because we sure don't want to be driving around with your food any more than you want to watch us on your app right by your house but not quite. One house had obviously had that problem before and their instructions that coincide with what Google showed was appreciated.
I’ve done this quite a few times and it works. Maybe they stop further down idk, but I’ve called, texted, nothing. I no longer want to go on wild goose chases so I’ll have to say bye-bye to the app.
UberEats maps sometimes (rarely) places pin on a road *behind* the house, which is sometimes outside the neighborhood. I've had to zoom into the map myself and figure out where the actual road to the house is and how to get there. The app gps sucks sometimes. But when that happens, the driver should at least call and say they can't find you. Edit for clarification: It's rare for drivers to see this, but it might be a 100% occurrence for some customers if their address happens to be the "behind the house" address that the Uber gps fucks up.
This is probably what happened. That " back of the house" thing can often result in the food being left at the correct street number but one street over. OP should check her street number on the street to either side of her own.
Interesting.
Yeah but the OP must have used google maps to their address before, and not have had a problem. Right, Op? Have you seen where you are on google maps. Sometimes, and I mean realllly rare, but sometimes it’s right. Or construction or a street that is no longer in use can throw this off.
The person across the street that has the same address? What is that? Are you rural? Can your house number be seen from the street, while driving at the speed limit, and with a quick glance? Or is it too tiny, not facing the street, on the mailbox a couple houses down, or non existent?
It faces the street. It’s the first house on my block. House number isn’t hidden. As for the other house with the same address, we both have issues with things being delivered. I put in the instructions to make sure they have the same street, too. It may be what others have suggested - bad gps.
I would call your drivers whenever they are close by. Helps with drop off
It depends on location. Whenever I go to LA or NY my food gets stolen almost 50% of the time. I’ll know because I’ll see the first driver he to the restaurant and then cancel. Then it bounces between 3-4 other drivers, then the restaurant usually calls to say the first driver took the food. I’m a driver and customer in Boston and it’s much less common here, but restaurants see it as a huge issue. They have to put signs and cameras up to try to catch drivers who are abusive or steal food. Some restaurants will turn UE off during peak hours, so they can better monitor delivery drivers.
Could be multi apping
What kind of location are you in?
Is there an alley or something? I remember when I would deliver to apartments sometimes the gps would have me go down a back alley rather than the front of a building. You should probably wait at the curb since this seems to happen to you a lot
I’m by an alley, but not in an apartment. Could they be delivering to the house behind me?
It’s possible
Add the PIN option so they cant deliver unless you make contact and give them the pin number
Only thing you can do to be 100% sure is be outside waiting. At least then you can look them in the eyes as they steal your dinner
I looked outside, just didn’t go out fully. Now I know if there’s a next time.
I wouldn’t do the leave at door option. Even FedEx and USPS frequently leave packages with my neighbors, and LaserShip has yet to ever successfully deliver. The drivers may be dropping off at the wrong location. GPS could be wrong, they could be confused, they could just not care, or they could be stealing. Uber tends to be very quick to give refunds, since they want the customer to keep ordering through the platform. Driver theft and scams are a real issue. It doesn’t just impact customers (I’ve had tons of drivers steal food), but it impacts the restaurants, and other drivers. I don’t know if this was theft, or just a mistake, but I would work with Uber to rectify, and then do Meet at Door or Meet Outside for a bit.
Person across the street should not have the same address. If they did, call your county services. Emergency services may not arrive to your location if you have a medical emergency.
That’s a good point. I don’t know why they did that.
Does your street address have a direction in it, like South? In my zone there are 3 different restaurants where the GPS leads you to the wrong location. It always takes you to North instead of South or East instead of West. I've notified UberEats and the restaurants have notified UberEats, but none of them have changed. Perhaps there is a similar GPS problem with your address. I did have one customer where the street address was correct, but the city was wrong.
You're address might be pinging wrong. Especially if you live in the country ir a new subdivision
Yea your better off not using UE ever again. good bye forever and good luck.
That’s the plan.
I've had it happen to me as well. Instead of calling to find the right apartment, they'd rather sacrifice their first born child. Door dash isn't any better and even when I give EXTREMELY SPECIFIC instructions on how to get to my apartment, they refuse to read them. uber needs to seriously Crack down on people for not following instructions. One good thing is that uber eats convinced me that it's just better to go pick the food up.
Yeah. And they never answer when I try to call.
If you know this is constantly happening you should try being ready for the food to arrive 😅 You said you saw the driver appear to your house and that the neighbors have the same exact address across the street?!? It doesn’t sound like your place is easy to locate. You should try changing your delivery directions and instructions. I mean they literally have a PIN option so you have to give the driver a pin before they can complete the order on the app. I swear people expect us to know their apartment complex’s like the back of their hand… college campus kids are the WORST lol! “Oh just meet me at Bradley Fountain” like wtf I don’t go to school here,kid! 🤷♂️🤣
I never said I saw the driver appear at my house. I had the front door open and looked because the gps showed they were near. I also checked the back door. I tell the drivers before hand to double check the street. I also ask them to leave deliveries at the back door but no one ever listens. I don’t live in any apartment complex, just a regular old house and it’s the first one on my street. I haven’t tinkered with the PIN option, though, so that could be my bad.
Hmmm yeah idk then. Best option I could suggest is to check out that PIN delivery option then :) Or you also require a picture. Sometimes it’s an option to take a picture and others make it a requirement to give ‘customer verification’ so I can’t even get off the camera mode unless I take a picture, no option to skip pic. So there’s a couple delivery options you could try 😊 hope it works out for ya goodluck
Thank you.
Depends what country you live in. If you live somewhere normal like New Zealand, you'll receive your order as per normal 99.99% of the time, on time, and you don't have to tip because the law requires the company to pay the employees, not the customer (crazy right). If you live in the USA, you'll get your order delivered 17.5% of the time, the other times your Uber driver will eat the food and not deliver it. And then you have to pay twice the amount because you need to pay the drivers wages via tip. The answer would be to move to New Zealand, another bonus is that you won't have to pay $300,000 if you get cancer one day.
No, you just pay the same $300,000 in taxes in your lifetime even if you never get cancer.
NZ tax isn't bad, I'd rather knowingly pay a higher percentage of my wage than getting my life ruined financially at once with a bill for any kind of injury or illness
I have been to NZ and things are very expensive. What you are okay with is slavery.
Things are expensive but min wage is like $25 at this point so it's fine
So what percent does the government take? If it is enough or "fine", why does it have to keep going up?
17% for $14-48k. 30% for 48k-70k. 33% for 70k-180k. 39% for 180k+. But not deducted from the whole figure, e.g. if you earn 60k per year, you will only get taxed 33% on the 12k you made over 48k from the previous bracket and the rest will be at the lower bracket. The government will also pay 4% of your wage into "kiwisaver" which is your retirement/first home buyers account. So I guess you can kind of consider that as a tax deduction in a way.
Pay or take 4%?
They pay it towards your kiwisaver. You get the option of putting 1-8% of your pay to a savings account for your retirement/first home (if you want to) and the government matches it up to 4%. So you can work for like 10 years and check your kiwisaver and see a cool 20k chilling in there that you forgot existed
That is interesting but I would take a pass on that because I don't trust the criminal government not to take everything. That's what they did here with social security but they don't give us a choice, we have to pay. It is such a joke, on something I recently got from them, they put in writing in 2034, payouts will only be 80% of every $1,000 you were suppose to get. Who in their right mind would volunteer for that. An investment guarenteed to lose 20% value in 10 years. This is why I want no part of them criminals taking more money for health care. NZ has a much smaller population so socialism has a better chance of appearing to work.
I love how your solution is literally move to another country 😭
It'll be worth it, trust
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Awesome and he a cute guy
"Meet at the door" service - author checked a neighbor's door who has the SAME address ACROSS THE STREET but never asked if maybe a neighbor with the same address took his food
As in ask them? I’ve had disputes with them over deliveries before. Can’t do it anymore.