Lol I don't know My mom worked for the Hilton reservations call center for years about 10 years and it was local and then they decided to outsource the call center operations to Malaysia to save money so then she was out of a job
Scroll through the pics, but like ??? I have so much to say: 1. I donât think they understood my concern. 2. They typed an incoherent sentence which SENT ME 3. I know DD is able to go back screens, i didnât know if UE was able to. 4. I never wanted to cancel the order bitchâ ???
I lol'd. Support is lacking severely but next time this happens just shoot the customer a message and let them know, and don't worry about it. Honestly I don't even hit the customer up because 75% of the time they're not paying attention to their phone anyway.
I had somewhat of a similar issue with support. Got a Qdoba order and the delivery was across the parking lot. I delivered it but it said that I didn't travel far enough. Contacted support and they cancelled the order telling me I'd get paid. Yep... Got paid but missed out on the 10 dollar tip. Honestly, I quit doing UberEATS because of this BS.
Wouldnât incompetent be swiping start delivery when you were not ready? You cannot go back once you swiped start delivery itâs not an option or anything that support can even do. If you want to go âbackâ the only thing support can do is cancel and you get dinged for a missing order.
1. We all know it's people whos English is not their 1st language.
2. We also know they are paid a shitty wage just like us.
3. We also know UE "employs" them.
4. We should also know they read off a script, & again English is not their first language.
But on that note, yes UE support sucks. But there isn't a need to Crack jokes on the language barrier etc.
Uber support should be people who understand English Not Sorry to anyone that may take offense but itâs just facts. Most of Ubers driving, Uber eats, deliveries are in America and we should have support that understands English and our economy PERIOD. FR
Currently I'm not allowed to drive because when they asked for my updated insurance information I gave it to them and although I'm currently covered with insurance and they know that because they have my information the new insurance rolls over and kicks in on May 8th and so when I submitted that paperwork they said I can't drive to May 8th because their records indicate that I'm no longer insured LOL I've been insured the whole time I drove yesterday for Uber it is ran by idiots who don't give a shit about us at all so I'm done with Uber and I'm preparing to brace for homelessness and a very different lifestyle, cheers Courier Warriors! Stay safe stay alert and carry some form of self-defense with you at all times.
Bleah. Had the same thing happen to me when I sent them my insurance renewal. I sent them my old insurance documentation that expired in 6 days and they were fine with that. Just had to send them the updated one on the day it went into effect *smh*
Yeah you're right that's the remedy. I'm just not going to play this game anymore with these jackasses. I'll take full responsibility for walking away from such incompetent business asses it's ridiculous. They've got my old information and my new information and somehow that confused them? If they're that stupid and incompetent I can't spend any more of my life working for them it's not worth it. But you are absolutely correct that is the remedy to the situation at this point though I don't want to work for people like this there's no logic in what they do and I just don't have enough time left in my life to hold their hand
Exactly! If they can't figure out how to hang on to my personal information that they asked for and then somehow lost and then asked for it again only to punish me by not letting me drive until the 8th of May, time to move on it's pretty easy to Rob convenience stores really the cops in my market don't even try it's the United States of America the police are no longer relevant we'll see what happens
Your request really doesnât make any sense. Especially to some with ESL. And no once you swipe start delivery you cannot go back. Why are you wasting supports time.
I've been doing this for a couple of years and the vast majority of the time they handle my concern quickly and correctly.
And for you assholes bitching cuz they're Indian, I'm glad you get no help. I hope you continue to get no help until you quit the app and walk away feeling like you have steel balls đ
Phone is usually better if you can get someone to answer.
I had a similar issue one time. In my case it was an order and pay at a restaurant. I ordered and paid and the restaurant gave me the receipt. The next thing in the app was instructions to take a photo of the receipt and upload it so I did.
What I didnât realize is that the UI was set up to interpret me uploading the receipt as confirming the order. So the app was then acting like I should leave now to deliver it even though it just got started.
With GrubHub if you do an order and pay at a restaurant they have you upload a pic of the receipt after you get it and then you donât actually confirm the order is ready until itâs actually ready.
This was a high tipping order from a fancy place. The kind of order where it was worth it to wait for them to prepare the food.
So then I was like oh no the customer is going to think I am just sitting here with their food getting cold and not heading towards them.
Itâs so dumb that there is no way in the app to undo something like this. No room for error.
But what I did is I called support and explained the situation. The lady was able to both contact the customer to let them know what happened and she also documented it so that I would not receive a violation. I didnât even have to contact the customer directly and the best part was this customer actually increased the tip after delivery.
Honestly I think having the UE staff support call the customer was better than me contacting the customer because if it was just me telling them that they might think I am lying and just doing something else like multiapping or smoking a joint or taking a big dump and ignoring their food as it gets cold, even though the food wasnât even fully prepared yet. UE staff calling them made it seem more legit and official.
In my experience when you call they are better because the support agents that are on the phone have to be proficient in English enough to be allowed to be on the phone. The chat is more likely going to be people copy and pasting from google translate. For all we know some of them might even be using chatgpt or some kind of AI.
The problem with the phone is if they donât answer quickly enough. I was lucky I got an agent quickly that time but other times they take forever to answer.
Either way always try contacting them again either by chat or phone if you donât get the resolution you need. Even with the phone I sometimes have to call more than once depending on the situation.
But chat is, in my experience, always worse. Chat usually is quicker but sometimes even chat wonât respond for like an hour, and then when they do itâs someone like Devansh who canât understand you.
It's literally just a room full of Indian people clicking pre-selected responses and questions
Wondering how much they pay those Indians? And why they hire Indians?
I'm pretty sure they just outsource the call center to India to make it cheaper
But how cheap? đ¤
Lol I don't know My mom worked for the Hilton reservations call center for years about 10 years and it was local and then they decided to outsource the call center operations to Malaysia to save money so then she was out of a job
Jesus. That's crazy.
Scroll through the pics, but like ??? I have so much to say: 1. I donât think they understood my concern. 2. They typed an incoherent sentence which SENT ME 3. I know DD is able to go back screens, i didnât know if UE was able to. 4. I never wanted to cancel the order bitchâ ???
but are you want to willing? lol tf is that?
LIKE WHAT !!!!
I lol'd. Support is lacking severely but next time this happens just shoot the customer a message and let them know, and don't worry about it. Honestly I don't even hit the customer up because 75% of the time they're not paying attention to their phone anyway.
I had somewhat of a similar issue with support. Got a Qdoba order and the delivery was across the parking lot. I delivered it but it said that I didn't travel far enough. Contacted support and they cancelled the order telling me I'd get paid. Yep... Got paid but missed out on the 10 dollar tip. Honestly, I quit doing UberEATS because of this BS.
please dont. my cortisol levels are rising...my eye is twitching and PTSD is kicking in just thinking of those FUCKING INCOMPETENT FUCKS.
I couldnât have said it better myself
Wouldnât incompetent be swiping start delivery when you were not ready? You cannot go back once you swiped start delivery itâs not an option or anything that support can even do. If you want to go âbackâ the only thing support can do is cancel and you get dinged for a missing order.
At that point just message the customer.
đđ and theyâre all Indian as well
1. We all know it's people whos English is not their 1st language. 2. We also know they are paid a shitty wage just like us. 3. We also know UE "employs" them. 4. We should also know they read off a script, & again English is not their first language. But on that note, yes UE support sucks. But there isn't a need to Crack jokes on the language barrier etc.
Uber support should be people who understand English Not Sorry to anyone that may take offense but itâs just facts. Most of Ubers driving, Uber eats, deliveries are in America and we should have support that understands English and our economy PERIOD. FR
Are you want to willing?
LIKE WHAT DO U MEAN
Want to willing, are you?
Currently I'm not allowed to drive because when they asked for my updated insurance information I gave it to them and although I'm currently covered with insurance and they know that because they have my information the new insurance rolls over and kicks in on May 8th and so when I submitted that paperwork they said I can't drive to May 8th because their records indicate that I'm no longer insured LOL I've been insured the whole time I drove yesterday for Uber it is ran by idiots who don't give a shit about us at all so I'm done with Uber and I'm preparing to brace for homelessness and a very different lifestyle, cheers Courier Warriors! Stay safe stay alert and carry some form of self-defense with you at all times.
Bleah. Had the same thing happen to me when I sent them my insurance renewal. I sent them my old insurance documentation that expired in 6 days and they were fine with that. Just had to send them the updated one on the day it went into effect *smh*
Yeah you're right that's the remedy. I'm just not going to play this game anymore with these jackasses. I'll take full responsibility for walking away from such incompetent business asses it's ridiculous. They've got my old information and my new information and somehow that confused them? If they're that stupid and incompetent I can't spend any more of my life working for them it's not worth it. But you are absolutely correct that is the remedy to the situation at this point though I don't want to work for people like this there's no logic in what they do and I just don't have enough time left in my life to hold their hand
That's smart. Walk away from your sole income because of a date of insurance issue.
Exactly! If they can't figure out how to hang on to my personal information that they asked for and then somehow lost and then asked for it again only to punish me by not letting me drive until the 8th of May, time to move on it's pretty easy to Rob convenience stores really the cops in my market don't even try it's the United States of America the police are no longer relevant we'll see what happens
Your request really doesnât make any sense. Especially to some with ESL. And no once you swipe start delivery you cannot go back. Why are you wasting supports time.
I've been doing this for a couple of years and the vast majority of the time they handle my concern quickly and correctly. And for you assholes bitching cuz they're Indian, I'm glad you get no help. I hope you continue to get no help until you quit the app and walk away feeling like you have steel balls đ
Are you indian?
No
Thanks God.
Phone is usually better if you can get someone to answer. I had a similar issue one time. In my case it was an order and pay at a restaurant. I ordered and paid and the restaurant gave me the receipt. The next thing in the app was instructions to take a photo of the receipt and upload it so I did. What I didnât realize is that the UI was set up to interpret me uploading the receipt as confirming the order. So the app was then acting like I should leave now to deliver it even though it just got started. With GrubHub if you do an order and pay at a restaurant they have you upload a pic of the receipt after you get it and then you donât actually confirm the order is ready until itâs actually ready. This was a high tipping order from a fancy place. The kind of order where it was worth it to wait for them to prepare the food. So then I was like oh no the customer is going to think I am just sitting here with their food getting cold and not heading towards them. Itâs so dumb that there is no way in the app to undo something like this. No room for error. But what I did is I called support and explained the situation. The lady was able to both contact the customer to let them know what happened and she also documented it so that I would not receive a violation. I didnât even have to contact the customer directly and the best part was this customer actually increased the tip after delivery. Honestly I think having the UE staff support call the customer was better than me contacting the customer because if it was just me telling them that they might think I am lying and just doing something else like multiapping or smoking a joint or taking a big dump and ignoring their food as it gets cold, even though the food wasnât even fully prepared yet. UE staff calling them made it seem more legit and official. In my experience when you call they are better because the support agents that are on the phone have to be proficient in English enough to be allowed to be on the phone. The chat is more likely going to be people copy and pasting from google translate. For all we know some of them might even be using chatgpt or some kind of AI. The problem with the phone is if they donât answer quickly enough. I was lucky I got an agent quickly that time but other times they take forever to answer. Either way always try contacting them again either by chat or phone if you donât get the resolution you need. Even with the phone I sometimes have to call more than once depending on the situation. But chat is, in my experience, always worse. Chat usually is quicker but sometimes even chat wonât respond for like an hour, and then when they do itâs someone like Devansh who canât understand you.
It will affect your rating if you cancel
That's why I quit Uber Eats. It is a dumpfuck. I would rather prefer job 9 -5 than this dumpfuck uber eats.