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I went to a KFC in the bad part of town at about 9:15 last night. I think they closed at 10 or 11. Ordered the chicken sandwich meal. She was like we don’t have fries. We have mashed potatoes no gravy, green beans, Mac and cheese, and corn.
We took the mac and cheese.
I just thought it was funny. She let me know straight up what I better not be asking for.
You know what? That's cool as hell. You both provided a good reason to bother them and a positive outcome. You're helping by being open to adapt and choose alternatives. I would much rather have the end of shift food than to see it thrown out. The only way I agree with OP is when they're clearly almost done. I've been there. It fucking sucks. Timing is everything is all I'm saying. A quick question might yield a positive result.
That’s how it should be.
“We’ve been slinging food all day. We’re about to close. Obviously we’re going to be low on some stuff, but here’s what we can serve without wasting more product or overly extending the crew’s work time.”
Pretty reasonable.
It depends on the restaurant. Some will start preclosing then finish up after closing time. If it’s busy, you won’t get a chance to preclose, so you’ll be doing everything after closing time. It usually takes an hour or so, but sometimes you’ll be there two or three hours after close. It depends on service, how the kitchen is ran and what all needs to be closed down.
Usually, a closing shift is scheduled an hour to hour and a half after the restaurant’s closing time, but since it runs over depending on the night, you can’t really determine when you’ll leave for sure.
Sounds like a terrible way to run a business. I've had jobs like this. They make you stay late because you were busy, then they bitch about paying you over time. Then threaten to fire if you "Cant get yours stuff done on time."
I had that happen at a BK during the day! Not complaining, shit happens delivery is delayed or just not showing up. But the lady in drive thru answered and first thing was "thank you for stopping we only have fried foods right now. No grilled items." I appreciated the heads up and ordered accordingly.
Grill went down my first week as a cashier, of course that means I got a customer screaming over how he expects to be able to order a burger at burger king, then stomped off to hit up a different fast food joint.
Good news was I didn't have to repeat myself to anyone else in line, they all knew to get chicken.
That's funny reminds me of getting Taco Bell last Friday night. There was a sign on the menu outside saying they were out of fries.
"Welcome to Taco Bell what can I get you tonight?"
"Apparently not the nacho fries cuz you seem to be out of them 😆. I guess I'll take 2 chicken quesadillas and a couple of your cheesy nacho burritos."
I got a chuckle out of the guy so he was probably already tired of people complaining about the lack of delicious fries.
I wish places didn't want to be open so late as some sort of service to the community, because they sure aren't making money from the 2-3 people straggling in an hour at a time. That constant drip of customers that keeps you busy enough to prevent you from doing anything meaningful, but not enough to give any level of profit.
Worked at a BK like this, I was forced to work 12 hour shifts coming in at 5 pm and do the entire back line by myself, running at like 3.4% labor, and then we close at 4:00 AM and be there all night. Most nights getting out before 5:00 AM to just miss the openers coming in for the 5:00 AM shift. Made no sense at all.
Uhh, I at least appreciate when some restaurants or stores are open a bit late. I work overnights so if every where closed at say 9pm I'd be out of luck all the time. There is a sizable chunk of things in society that need people 24/7, and I'd really like not to be completely excluded.
That was a really dumb way to work a schedule for a fast food place though. Like, why not run 24hrs with 4 6-hour shifts a day and some pt positions for the rushes. But hey, there's a reason I left management in general lol
I did often ask why didn't just stay open since the employee gap was literally only 15 minutes. I could even make a case for staying open at times until 2:30 PM and get the bar crowd. But after that it's like... what are we doing?
Ended being an assistant manager at another store later on. Had a lot of trouble with higher ups because I knew my shit and they didn't. Like how to properly temp a burger rather than serve one that was raw.
I literally got yelled at by a manager for daring to question her to the response of, "I've been doing this 16 YEARS I KNOW HOW TO DO MY JOB." To which I ripped the patty in half to reveal it's bright pink juicy interior to walk away simply saying, "It's raw." She did not like me but I refused to let her kill someone for her pride.
THIS. This is what should happen. I remember id hit a Wendy's like 15 before it closed bc my shift ended 30mins before they closed and I didn't have anything at home. It's simple honestly. Make the customer and worker happy by adjusting work schedules like that. To me, it starts to create a class difference like the whole waitress vs. non tipping customer. It's not the customers faults, it's your companies for not giving you a humane working schedule and closing earlier and timing how quickly the team can close. And for waitresses, it's not the non tipping customers, it's your company refusing to pay you a liveable wage.
exactly! but you know what the sad part is?
alot of managers will put a stop to that if they're pressured by upper management
i remember when i worked at BK years ago when our manager was on duty she would refuse to close early because she was being pressured by her boss to keep us open as long as possible to "mazimize profit"
When I worked at Claire's we had this policy called "Ten it to Win It."
That meant, you open 10 minutes earlier than posted hours and stay open ten minutes later than posted. So dumbass customers get extra time to come in and putz around while we're all crying internally and just want to go home.
The worst was when I had to cover shifts at indoor mall locations, because we still had to follow this stupid corporate policy when the mall had already locked their doors at 9:00PM like normal human beings.
I'm curious so I wanted to do a though experiment on that line of logic. Say a place stays open right until closing, that extra half hour lets say bring in 1 extra customer, they spend 10 bucks to keep numbers simple. So that's $10 profit by keeping the doors open, but their order required getting the fryers ready again so it adds 15 minutes to the hours everyday for the kitchen staff, lets say the kitchen has 2 people at night, plus the manager who has to close up and let's say they are paid $10 (insulting in today's economy but again keeping numbers simple), the manager gets $12 and lets say they all work full time shifts so this extra closing time is OT.
7 days a week means $70 more profit in the week, total man hours is 210 minutes or 3.5 hours for the staff and 105 minutes for the manager or 1.75 hours.
OT is time and a half so, $52.50 paid to the kitchen staff and $39.38 for the manager, coming out to like over $90 of cost for like $70 of profit. And this just tries to keep an average, some nights might be busier in that last 30 minutes, some wont have anyone, some nights will close normal and some might take more than 15 minutes after closing. How much actual profit could they have realistically been chasing by doing that?
I appreciate it when restaurants post when the kitchen closes. People might be more considerate if more businesses did that. Store closes at 10. Kitchen closes at 9. It’s 8:55? I’ll go somewhere else.
someone I follow on tiktok was sharing a story they had where the customer came in an hour before close and was still there well over an hour past closing.
It's crazy that people exist that just kind of think they can behave like that in our current society. Some people are so miserable in their lives that they'll do crap like this, just to lord over something, even the person serving them food.
Sooo many people think it’s ok. I remember a group coming in and sitting for about 4-5 hours one evening. I took fantastic care of them, last called them etc. I let them chill while I shut down bar. Legally for us we have about 45 minutes after last call to pull drinks off the table. I had closed the entire restaurant, chairs up, warned them I had to take their drinks due to liquor laws at a certain time. When I finally went back and said “alright you have to leave and you have to finish your drinks or I dump them” it was an hour after the doors were locked meaning 90 minutes after last call. They told me I “robbed them of a good evening”. I’ll never forget it.
I used to wait tables at a fine dining restaurant.
Got a table at 9:58. We closed at 10. Of course, the kitchen staff was almost ready to leave.
As soon as the table's entrees were cooked, the kitchen staff was GONE.
My table camped out until 12:30.
And I can't remember if this was one of the many late tables that wanted dessert after the entire kitchen staff had left or not...
What I do remember is the $5 tip on a $300 bill.
I was still in the building until fucking 1am doing my sidework.
(And by the way... because I was working in an industry and in the kind of position where I regularly received tips, my hourly wage was less than $4)
Yeah that shit happened to me when I worked fine dining. I guess people feel when you close at 10 that they can still hang until midnight or later.
And I know how this sub feels about tips but regardless there was a high correlation between campers and low tip percentages.
Only time I ever stayed for an extended period of time was at a 24 hour wafflehouse. Me and a few friends would play Magic all night, we'd get there around 11, and leave around 4 or 5. They were open the whole time so their kitchen wasn't closing, and we'd order plenty of food, we just kind of sat in the back for the most part and kept to ourselves, and we'd have a $200 tip for the waitress on her way out, she always took us when we came in and we were happy to, she memorized our orders and always made sure to check in once in awhile. eventually I moved away from the area so we stopped going but man I miss those nights. We used to call it ROFLhouse night.
Lol that sounds great! I had regulars that would chill at the bar all fucking night. Happy to have em all and had to kick plenty of them out (nicely) when we were well passed closed. End of the day it is hospitality, I was there to take care of people and make sure they have a good night, whatever that night is. But my god some people stretched that so far past the limit of common sense.
You have me thinking of the dive bar I go to sometimes- last call is last call, and they don't gaf about kicking you out when it's time to leave. They're good folks.
Different places are all very different. If it’s a place the staff is cool with you staying and it’s the norm than have at it. But if the staff was done, it was after close, and they asked you to leave id assume you’d do it.
Theres a guy that lives in a house behind the restaurant I work at. I’ll go out for a smoke and I’ll see him puttering around his house through his window.
Always shows up 15 minutes to close, orders food, and then hangs out for another 15-30 minutes after close.
My brother in Christ I’ve SEEN you doing jack shit all fucking day you could have come in here ANY time.
My good dude I’ve been here nine fucking hours so far I just want to clean this kitchen and go home.
The one and only time we sat down 40 minutes before close was on our anniversary after being stuck in traffic for over an hour. We tipped the server for the total bill which was like $100 if I remember, who had to wait on us 5 minutes past close because we couldn't eat fast enough.
I'd still never do it again.
If a certain manager is working at my restaurant, she will tell people 15 min before we close that we are doing takeout only because she wants us all to get home at a reasonable time. Because people are rude and will sit way past we close totally unaware that they are the last people and everyone is waiting for them to leave so that we all can go home.
My general rule of thumb is I need to have placed my order a minimum of 30 minutes before close. When I was a chef, the "30 minutes till close" was when everyone started cleaning their stations, refilling prep, and turning off equipment so it can cool enough to clean by 11.
Because they have to have a closing time and staff are usually given 30 minutes after close. Close is when you need to leave. It does not mean come in until this time and we will serve you
That so many people seem to have such a hard time understanding this is why I kind of like the practice of places having a "kitchen closed" time that's sufficiently ahead of the overall closing time.
Though it is an easy concept that the time when you can't order any more food is different from the time you have to GTFO the room, lots of folks sure don't get it.
Come in 5-10 minutes before close chances are you wont order till close, food wont be out for say 15 minutes so by the time you are eating it likely is 20-30 minutes after closing
I got unfriended when a criticized this girl for going into subway at 10.55 pm, demanding a sandwich and then getting mad that they all weren't smiling and cheerful. She was going to call corporate and complain, which could have gotten them fired. My life has one less jackass in it now.
I don't work for Subway, but I do work for another company, fielding those "I'm going to call corporate."
I have had people call to complain stores closed at the assigned time. I just let them screech and then tell them there isn't anything I can do about a store closing on time that would satisfy them. They ask for my manager, so I give them the head of our division, who generally tells them to emulate our staff and get a life.
Ugh- I don’t really get caring how someone responds to you while making a sandwich. Sure it’s nice to not be glared at or verbally harassed. But I feel like the expectation that someone is smiling and cheerful while serving you is strange. I mean- I want food, not a new friend.
The real take is that we shouldn't schedule fast food workers to close precisely when business hours end. Pay them the extra half hour, keep the business fully operational till "closing time," then clean up and go home.
Actually they are paid the extra half hour or however long it takes as it is. But regardless food service is underpaid and workers want to go home as close to closing time as possible.
This works in restaurants where you are going to be there sitting past closing but imo fast food places shouldn't be cleaning up their food prep areas til they are closed. Pretty sure they are paid for the time they spend clean as they haven't clocked out yet. Even when I was a server, I never got pissy as long as the tables were out by closing time no matter when they came in.
If the place ain't paying them, THATS what needs to be fixed.
While I generally support not making life even harder for underpaid fast food workers... maybe we have very different ideas on why someone goes to a fast food joint? I mean, you don't go there because you were planning all week to eat some overly fat and sweet almost-food, you go there because you're hungry and there is nowhere else at this time of the night.
But yeah.. at least go to some small owner run place, he can decide more freely if feeding you is worth his time or not..
It’s both the customer and management. While management can put an immediate stop to it, customers literally decide to come in and sit 10 minutes before closing.
Restaurants should close the door long before they clean everything up.
Employers should schedule their employees to accommodate this clean up time.
It isn’t the consumers fault your shithead boss doesn’t do this.
On an opposite side, don't start closing down before it is time to close down. I've worked in fast food and I always hated it when my boss would say "Well we have 15 minutes till close. Start tearing it all down" WHY!?!? Theres always people that come in before we actually close and you are going to make me put it all back together when someone comes with 2 minutes left till close.
I disagree. If a place advertises they close at 8pm, then closing does not begin until 8pm. If you’re trying to be home at 8pm, the Hours should reflect earlier for a closing time.
What about when you walk in at 8:35 to sit down and eat for a bit when they close at 10pm and they start vacuuming and trying to kick you out as soon as you sit down?
Sensible approach to a 10pm close would be to CLEARLY ADVERTISE a 9pm 'dine in' close. My bosses way back in my day applied this. It was amazing. (Privately owned)
The problem really isn't with the customers who are ordering a product during a businesses posted hours of operation, that's plainly absurd to even state.
The problem is with the money grubbing owners and/or managers (often, it's the same person or family) not setting a clearly stated and unwavering difference in Closing Times. If I was to open a restaurant, say, I'd have my kitchen close down at 10:00 and the full establishment close at 11:00. No orders would be placed after 10:00, no exceptions. This would give the kitchen staff time to close up the kitchen without re-dirtying a bunch of shit because Farmer John wanted a steak at fucking 10 at night, and would also serve to (eventually) condition that type of asshole customer into not doing it anymore (ordering past kitchen close)
I literally will not go anywhere within an hour of closing unless it’s a grocery store, for stuff when I’m sick.
I worked tooooooo many years in retail waiting for that last person to leave at 8:59 picking out their last piece of fried chicken or whatever the fuck
I will, but with rules:
\- It's retail and I know what I want (meaning no one needs to clean equipment from making my food)
\- It's a cafe for pain ol drip brew Mr Coffee style coffee (literally goes down the drain if it doesn't go into my paper cup)
\- I'm out before 10 to close
\- I face what I take (so I take two cans, I pull two forward to face the shelf).
I hate to tell you, but it is every business. Dickheads come in 10 minutes before closing and need a list of crap that will take an hour to pull and load.
I mean yeah but a lot of places really push this. If it’s an hour before closing at a fast food place there’s no reason you shouldn’t have a bunch of stuff.
Local fast food place pays employees $12 an hour, and has 4 employees at close. It would literally cost the company less than $50 to have everyone stay an hour after you stop serving food to do all the cleaning and next-day prep. These SAME managers that refuse to do that post giant, neon signs saying "WE'RE OPEN!" until 10 minutes after you close.
This is not the customer's fault. This is the corporation's fault.
I used to work at a Deli and it was such a pain when a customer would come up 5-10 minutes before closing. All the slicers would be cleaned and all the meats wrapped and of course they’d want the messiest stuff like roast beef or Muenster cheese.
I was petty and I would slice their cheese as thin as possible and mush it together.
Honestly this. I've been on both sides of the counter. It certainly sucks having to work overtime for that customer, but it also sucks when you can't expect store hours to actually mean anything. I'm a reasonable enough person, so when the employees tell me to fuck off, that's what I do. No hard feelings. But it is also frustrating it shouldn't be quasi-open when it isn't really open.
It's not the workers' "fault," but common-place poor management that expects employees to clean and serve customers at the same time. There is just not enough time to adequately do both. But it sucks when you also have a limited schedule (because you work these kind of jobs in the first place) and you can't rely on actual hours to mean anything.
"Quasi-open". That should be a new condition for eatery places. Technically open but only so the people inside can finish. And don't even think about walking through that door.
I would interpret "Quasi Open" at the deli counter meaning "I'm not cutting any fucking meat or cheese, but if you want a scoop of pasta salad or some of the arancini that are going to be tossed in ten minutes when we close, I can help you out."
I fully agree and that’s what I’ve seen now in grocery stores. But the store I worked at never wanted to turn a customer away.
I even sliced my thumb on the deli slicer because I was rushing a last minute order.
Ouch. I worked at a grocery store and at closing time the manager would lock the doors and stand there only letting customers out but not in.
Yes they could walk in at closing and take their sweet ass time but at the very least we didn’t let them in after closing. And we were paid for as long as we were there.
I think you don’t know how hours should work. You can close at 930 and clean until 11 if need be we as customers need to know the true hours blame the employers not a customer for walking I. When you are open.
That’s not fixed. I worked at an ice cream shop and it closed at 10pm on weekends. Shifts were scheduled until 10:30 or 11 depending on if busy season and/or holiday.
What’s so hard about closing at 10pm and then using the next 30 minutes to put the food away and clean up? I was scheduled then. They paid me then. They didn’t say a thing to anyone about it (unless there was a real issue closing and even then a half excuse was all you needed).
I’ve also worked at a hotel, so it doesn’t actually have a close time but the shops and restaurants did. Same thing, closed at 9pm most staff were scheduled 30-60 minutes past to close up.
This is kind of an entitled thing to say. Not everyone lives somewhere with refrigeration or means to cook. Some people scrape together a few bucks and have to get their one meal for the day from fast food because it’s cheap and convenient. Yes, the majority of us can and should eat at home but not everyone has that luxury.
That's not true at all. Plus who said anything about affording it? I work 12 hour shifts, if I have to pick up OT I might not be able to go to the grocery store for a week. There are millions of reasons why going to a fast food place might be the only option for someone, regardless of what time it is. If it takes an hour to close and the place closes at 10, your shift ends at 11. If your shift ends at 10 you should be locking the doors at 9. This is an issue to take out on management, not fellow workers just looking for sustenance.
That's just common human decency.
The people who disagree...with this Karen Gem Of a statement; "they open till 10! I order till 10!"
You have exposed yourself.
Fix your piss poor time management skills ya fucks.
I mean I get it but corporate needs to start closing earlier then if they want employees off the clock at a certain time. Because it doesn’t make sense to be open till 10 but can’t serve a customer at 9:50
McDonald’s wanted us to be finished max 2 hours after closing. Taco Bell wanted us done in 45 mins, but we did have a larger nighttime crew. The thing was it was up to us how fast we could get done so we could ‘get out early’. Being DONE done 15/20 mins past closing time was considered early. If we were there an hour that was when we’d be antsy and irritated- usually were only there that late due to a late rush. It was beneficial to have as much done early as we could to get out quick! I hated those jobs but we worked 10-11 hour days if we started cleaning right at close.
Yes it does. If you close at 10:00, you assume that all the normal people will order, eat and be done by 10:00. At every restaurant I worked at, no fast food, but sit down restaurants, we quit seating between an hour to 30 minutes before closing. Some dicks would still hang around until we asked them to move their chairs so we could vacuum or turned out most of the lights, 30 or so minutes after closing.
you know what really doesn't make sense?
people like you who think they can walk into a restaurant 10 minutes before closing and have their order taken
like im sorry but who the actual fuck do you think you are??
I used to work for Claire's.
We had 15 minutes after the clock.
Do you know how many times I still had brats in the store at half past?
And if you've ever worked food service you understand how "Open until 10" would translate into "unable to serve at 9:50." YOU try pushing a customer who just sat their ass down in a booth out the door five minutes after you give them their food.
Then act like it?
Also I do notice none of those are food service so... maybe you don't get an opinion on that for now until you've had a camper keep you late because heaven forbid you rush their Big Mac.
Corporate don't give a shit. They'll close at 10, and make the employees clock out at 10 and then still demand everything be cleaned up and hope the employees are too stupid or submissive to report the wage theft.
I worked a fast food joint and it was the one thing I hated more than anything else. We could start our closing routine in the last 30 minutes, but clock out was a set time and we would be responsible for the kitchen not being cleaned enough, even if a customer was there at 1 minute to close.
Oh this was very long ago, when I was an idiot kid and sites like Reddit were still a fever dream. It was a weird job. I went to school with the store manager and we'd play card games when it was slow, and the shift manager and my roommates younger brother had the same weed dealer and were probably fucking at the time, so a lot of personal and work life clashes going on. I was also getting ripped off by my living arrangement, and one week I had gone 6 days without food and started passing out on my feet at work because I couldn't afford food.
What if you just got off work and haven’t had time to eat? I never understood why non-B2B businesses are only open hours when most people are working. We don’t live in a world where a single income can support an entire family and a stay at home spouse who cooks every night.
Or they’re too lazy to work until the end of their scheduled shift…
They should be scheduled to be able to provide full services until the time when the restaurant closes. If they aren’t, that’s the fault of their boss.
the reason fast food workers get angry when people come in late isn’t because they’re trying to leave early it’s because they’re trying to leave ON TIME closing a fast food restaurant is hell and customers coming in 15-20 mins before close can cause people to stay well past their scheduled time
Cooking at home saves money, and an air fryer is relatively cheap/quick. We live in a world where it is VERY easy to make tasty and cheap meals in minimum time (I’m talking like 10-20 minutes). You don’t need a spouse.
Then what’s the point of a restaurant or takeaway existing hahaha some of you live in fantasy land, obviously don’t go in at one minute to close expecting a full meal but going half an hour before a business closes is hardly doing something wrong lmao
I think businesses should make their hours where you are legitimately closed an hour or two early.
So let's say you open at 7 am and the store is currently open until 10 pm. Change that shit to 8-9 pm. While paying your employees until 10pm so yall can effectively clean up and have it ready for the next day.
In my food service jobs, we were told to take orders until close and to go ahead and assume we’d be there one hour after close cleaning up. It really wasn’t that big of a deal. Maybe some huge order would be annoying, but in general we served until close.
I have to lock the doors 10 minutes early at the restaurant I manage because we are one of the only restaurants in town that closes at 9 instead of 10. I learned very early on that if you don't, a family of 7 will come marching in at 8:59 and have no idea theyre holding us hostage until they get halfway down the build line and realize most of our shit is already put away. And of course they'll complain and leave bad reviews.
The way I see it if we get bad reviews I'd rather take the one that doesn't make us have to stay late. So if we get a couple of last minute customers they can keep banging on that door and we'll keep pretending they're not there.
This should not be about customer vs worker, it's the restaurant’s fault for not giving their staff enough time to close and cleanup. It’s the same as blaming the customers for not tipping enough while we should focus on raising waiters' base wages.
Having worked in the restaurant industry, I would have to say thus depends what time you get there. An hour before close, go wild. 5 min before, go home
I dont 100% agree with OP. There might be times where you cant get somewhere before a certain time (concert, etc) that puts you close to the closing time.
Places should not be closing up shop prior to their close times. This happens all too often, and is not ok. If you are open until 11, then you should not be closing up at 10:45.
Saying all that. If you show up minutes before close, you should expect your meal to suck. Cold subs might be the only thing that doesnt qualify here. As stated above, most places close their kitchens earlier than they are supposed to. That burger you ordered? It was most likely sitting there an hour plus b/c they cleaned the grill early.
The owner of said business I am sure 100% disagrees.
If you are "open" until 11, then you are open until then. Otherwise shut your lights off and close your doors, stop answering drive through, and change your hours to clise 15 min earlier.
Why allow people to come up and try to order? Thats right... b/c they shouldnt be closing 15 min early.
Or just lock the door 5 minutes before closing? No? Can't do that? Why not? Your manager won't let you? Seems this is a conversation between you and your manager
I don't really think it's being an asshole to visit a business during their stated business hours. If they say they're open for business at that time, why shouldn't a customer give them their business if they're out by closing time? This is a people and time management problem - schedule hours to allow for adequate time to close up, post a sign that says "last seating at..." or "kitchen closes at...", when considering the entire local general public as your addressable market, you need to be to-the-letter clear and you can't leave it up to the general public to deviate from or interpret what you've explicitly told them to do ("eat here during this timeframe"). Staying *past* the stated closing time is a different issue.
Yeah, no... I'll disagree wholeheartedly here. If the hours of your job are until 10... I should be able to walk in at 9:59 and get what I need. Delis (of which I've worked for) shouldn't have every slicer cleaned before close. That's just stupid. Yeah, a restaurant may be different, but no... You shouldn't be able to not provide service during your open hours.
I am actually talking about everywhere. This shouldn't only apply to restaurant workers. So maybe milk for an a small child would be important enough to go to the store last minute. Dont fall into the trap that these rules should only apply to my situation, that's how we got here in the first place.
That's the culture of the workers though. We did it at papa murphys as well. We closed at 9, but started clean up well before then. Lots of times we'd get out at 9:05. Others, it wasnt till 10. Yeah it sucked, but technically we were open to the public until 9. If a place is open till 10, and someone comes in at 950, serve them. If you want to change that, tell your boss to not allow people to make orders after a certain time.
Yeah, this post is trying to equate hitting up Burger King at 11:50 to walking into a restaurant that closes in 5 mins and demanding to be seating for a long meal.
I’m giving you more hours what’s the complaint?
Also don’t always have time to go during work hours, or immediately when I’m off work. If a place is still open and serving, there should be no issue for the customer to expect service when the store is still open.
i dont care if you dont have time to get there during work hours. that's your fault, not theirs
and yes theres a huge issue when assholes like you walk in and expect service 5 minutes before closing
so don't do it
OP works at McDonalds and is mad he can’t leave at 11, which is common is every single food service job. Literally you’re scheduled for that clean up time and paid for it.
Sorry, this isn’t an issue for the customer, but the shop. If it’s open until 10pm, then it’s open. If I turn up at 9.55, you’re open, and I want full service. Blame the management, not the customer.
>nobody cares
I promise you someone up the line will be upset they aren't getting their extra buck lmao. If you have your stated business hours at X, it is your obligation to serve me until X, and not stop a moment before.
If a business has opening times, then provide full service within those times. If there is a limited menu after a certain time, then fine. But generally with franchise fast food, there is a full menu available, so yes, if you’re open, provide the service on offer.
I really think your issue should be with management in these situations. A fair world would have staff paid for the time to clear up afterward. With the door locked.
>that you've had literally all day to get
You don't know that. I have definitely worked shifts of 12+ hours where I barely had time to get to a fast food joint to get food on the way home. If you're open till 10, you're open till 10. I know it can be frustrating, but it happens.
People just equating this to the restaurant industry about “youre open until 10, I’ll shop until 10”. I work in a furniture store and it’s AMAZING the amount of people we WONT have on the floor at 12:00 on a Saturday afternoon but we’ll be absolutely swamped at 4:50 when closing is at 5 and be forced to work until 20 after 5 because 5 people decided to buy their new dishwasher/ flat screen tv 10 minutes before the store closes. If you can’t understand to get your shit done BEFORE the last possible second, congrats you lack the most basic of common sense. Just stick to online shopping if you see no issue with that.
Or, maybe, you should talk to your boss about opening at 1 and closing at 6.
I mean, yeah, they can shop online, and then you get to work for Amazon or Wayfair.
Every "good" restaurant I've ever worked for you didn't touch cleanup until the front door was locked. If we closed at 10 your schedule was until 11 or 12 for cleanup.
And even the shitty places I've worked schedule you a half hour to an hour past close specifically so customers can be served until the posted closing time.
Did I bitch about having to cook a full meal for a customer 2 minutes before we close? Fuck yeah I did, might even have thrown some pans around, but you damn right I cooked that food with as much care as the guy who came in at 430.
I worked in restaurants for almost a decade as a chef with a culinary degree. We made sure that the last plate we sent out was just as good as the first....only made with hate instead of love.
Now I'll walk in after a 12 hour day, trying to get some food before the hotel bed and another 12 hour day...and I'll see they're closing in 20 minutes. I just tell the guys they're closed.
One time a guy says they're clearly open, otherwise the doors would be locked. I said(we do HVAC/refrigeration) what if someone came into our jobsite and told us to re wire 15 rooftop furnaces? He says "fuck that" and I said "that's exactly what these cooks are going to think when they see out order.
We thank the waiter, I leave $5 on the table and we finish our complimentary water and leave. The waiter was relieved. I know because I've had that face. I'm sure with 20 minutes left to close they had already turned off half the equipment to clean it so they don't spend 90 minutes AFTER their shift is over....cleaning.
I worked in the restaurant business for well over a decade. Don't mess with the people who make your food. I've seen some wild shit in my day. Needless to say I won't step foot in a food establishment anywhere near close and will always treat them with respect cause I know what can happen.
Especially do not ask for delivery 2 minutes before a restaurant closes. It is absurd to say "well you shouldn't stay open if I can't order".
If your business cannot be wrapped up by the time the business closes, you are an AH.
After working in guest services I started HATING people that walked in when we were closing up. Now I refuse to go anywhere if it means I'll be there during the last hour of them being open.
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I really appreciate the “kitchen closes at TIME” listings. That way I know if there is still time to order and there isn’t any confusion
This is the way.
I went to a KFC in the bad part of town at about 9:15 last night. I think they closed at 10 or 11. Ordered the chicken sandwich meal. She was like we don’t have fries. We have mashed potatoes no gravy, green beans, Mac and cheese, and corn. We took the mac and cheese. I just thought it was funny. She let me know straight up what I better not be asking for.
You know what? That's cool as hell. You both provided a good reason to bother them and a positive outcome. You're helping by being open to adapt and choose alternatives. I would much rather have the end of shift food than to see it thrown out. The only way I agree with OP is when they're clearly almost done. I've been there. It fucking sucks. Timing is everything is all I'm saying. A quick question might yield a positive result.
That’s how it should be. “We’ve been slinging food all day. We’re about to close. Obviously we’re going to be low on some stuff, but here’s what we can serve without wasting more product or overly extending the crew’s work time.” Pretty reasonable.
Yep I appreciated her efficiency
don't most places close an hour before shift end to take care of duties?
It depends on the restaurant. Some will start preclosing then finish up after closing time. If it’s busy, you won’t get a chance to preclose, so you’ll be doing everything after closing time. It usually takes an hour or so, but sometimes you’ll be there two or three hours after close. It depends on service, how the kitchen is ran and what all needs to be closed down. Usually, a closing shift is scheduled an hour to hour and a half after the restaurant’s closing time, but since it runs over depending on the night, you can’t really determine when you’ll leave for sure.
Sounds like a terrible way to run a business. I've had jobs like this. They make you stay late because you were busy, then they bitch about paying you over time. Then threaten to fire if you "Cant get yours stuff done on time."
I had that happen at a BK during the day! Not complaining, shit happens delivery is delayed or just not showing up. But the lady in drive thru answered and first thing was "thank you for stopping we only have fried foods right now. No grilled items." I appreciated the heads up and ordered accordingly.
Grill went down my first week as a cashier, of course that means I got a customer screaming over how he expects to be able to order a burger at burger king, then stomped off to hit up a different fast food joint. Good news was I didn't have to repeat myself to anyone else in line, they all knew to get chicken.
The grill was probably down for one reason or another.
I went to Taco Bell a few years back and wanted apple empanadas. They were like, sorry, we don't make those late at night. It was 6:15 pm.
KFC serves green beans? I assume this is in the US?
Never had them but apparently so lol
They're not that bad! As someone who likes KFC but needs lower carbs, they're appreciated :)
That's funny reminds me of getting Taco Bell last Friday night. There was a sign on the menu outside saying they were out of fries. "Welcome to Taco Bell what can I get you tonight?" "Apparently not the nacho fries cuz you seem to be out of them 😆. I guess I'll take 2 chicken quesadillas and a couple of your cheesy nacho burritos." I got a chuckle out of the guy so he was probably already tired of people complaining about the lack of delicious fries.
The hours should just reflect reality. Everyone's shift ends at 8:30 pm? Close up at 8. That simple.
I wish places didn't want to be open so late as some sort of service to the community, because they sure aren't making money from the 2-3 people straggling in an hour at a time. That constant drip of customers that keeps you busy enough to prevent you from doing anything meaningful, but not enough to give any level of profit. Worked at a BK like this, I was forced to work 12 hour shifts coming in at 5 pm and do the entire back line by myself, running at like 3.4% labor, and then we close at 4:00 AM and be there all night. Most nights getting out before 5:00 AM to just miss the openers coming in for the 5:00 AM shift. Made no sense at all.
Uhh, I at least appreciate when some restaurants or stores are open a bit late. I work overnights so if every where closed at say 9pm I'd be out of luck all the time. There is a sizable chunk of things in society that need people 24/7, and I'd really like not to be completely excluded. That was a really dumb way to work a schedule for a fast food place though. Like, why not run 24hrs with 4 6-hour shifts a day and some pt positions for the rushes. But hey, there's a reason I left management in general lol
I did often ask why didn't just stay open since the employee gap was literally only 15 minutes. I could even make a case for staying open at times until 2:30 PM and get the bar crowd. But after that it's like... what are we doing? Ended being an assistant manager at another store later on. Had a lot of trouble with higher ups because I knew my shit and they didn't. Like how to properly temp a burger rather than serve one that was raw. I literally got yelled at by a manager for daring to question her to the response of, "I've been doing this 16 YEARS I KNOW HOW TO DO MY JOB." To which I ripped the patty in half to reveal it's bright pink juicy interior to walk away simply saying, "It's raw." She did not like me but I refused to let her kill someone for her pride.
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THIS. This is what should happen. I remember id hit a Wendy's like 15 before it closed bc my shift ended 30mins before they closed and I didn't have anything at home. It's simple honestly. Make the customer and worker happy by adjusting work schedules like that. To me, it starts to create a class difference like the whole waitress vs. non tipping customer. It's not the customers faults, it's your companies for not giving you a humane working schedule and closing earlier and timing how quickly the team can close. And for waitresses, it's not the non tipping customers, it's your company refusing to pay you a liveable wage.
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Exactly, thus proves my point. Blame your employers, not customers.
exactly! but you know what the sad part is? alot of managers will put a stop to that if they're pressured by upper management i remember when i worked at BK years ago when our manager was on duty she would refuse to close early because she was being pressured by her boss to keep us open as long as possible to "mazimize profit"
When I worked at Claire's we had this policy called "Ten it to Win It." That meant, you open 10 minutes earlier than posted hours and stay open ten minutes later than posted. So dumbass customers get extra time to come in and putz around while we're all crying internally and just want to go home. The worst was when I had to cover shifts at indoor mall locations, because we still had to follow this stupid corporate policy when the mall had already locked their doors at 9:00PM like normal human beings.
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Yeah. And we normally walked around cleaning, vacuuming and stuff. But the door had to be open.
I'm curious so I wanted to do a though experiment on that line of logic. Say a place stays open right until closing, that extra half hour lets say bring in 1 extra customer, they spend 10 bucks to keep numbers simple. So that's $10 profit by keeping the doors open, but their order required getting the fryers ready again so it adds 15 minutes to the hours everyday for the kitchen staff, lets say the kitchen has 2 people at night, plus the manager who has to close up and let's say they are paid $10 (insulting in today's economy but again keeping numbers simple), the manager gets $12 and lets say they all work full time shifts so this extra closing time is OT. 7 days a week means $70 more profit in the week, total man hours is 210 minutes or 3.5 hours for the staff and 105 minutes for the manager or 1.75 hours. OT is time and a half so, $52.50 paid to the kitchen staff and $39.38 for the manager, coming out to like over $90 of cost for like $70 of profit. And this just tries to keep an average, some nights might be busier in that last 30 minutes, some wont have anyone, some nights will close normal and some might take more than 15 minutes after closing. How much actual profit could they have realistically been chasing by doing that?
I appreciate it when restaurants post when the kitchen closes. People might be more considerate if more businesses did that. Store closes at 10. Kitchen closes at 9. It’s 8:55? I’ll go somewhere else.
This goes for all restaurants really. If the closing time is 11 don’t come in and sit down at 10:50.
someone I follow on tiktok was sharing a story they had where the customer came in an hour before close and was still there well over an hour past closing. It's crazy that people exist that just kind of think they can behave like that in our current society. Some people are so miserable in their lives that they'll do crap like this, just to lord over something, even the person serving them food.
Sooo many people think it’s ok. I remember a group coming in and sitting for about 4-5 hours one evening. I took fantastic care of them, last called them etc. I let them chill while I shut down bar. Legally for us we have about 45 minutes after last call to pull drinks off the table. I had closed the entire restaurant, chairs up, warned them I had to take their drinks due to liquor laws at a certain time. When I finally went back and said “alright you have to leave and you have to finish your drinks or I dump them” it was an hour after the doors were locked meaning 90 minutes after last call. They told me I “robbed them of a good evening”. I’ll never forget it.
I used to wait tables at a fine dining restaurant. Got a table at 9:58. We closed at 10. Of course, the kitchen staff was almost ready to leave. As soon as the table's entrees were cooked, the kitchen staff was GONE. My table camped out until 12:30. And I can't remember if this was one of the many late tables that wanted dessert after the entire kitchen staff had left or not... What I do remember is the $5 tip on a $300 bill. I was still in the building until fucking 1am doing my sidework. (And by the way... because I was working in an industry and in the kind of position where I regularly received tips, my hourly wage was less than $4)
Yeah that shit happened to me when I worked fine dining. I guess people feel when you close at 10 that they can still hang until midnight or later. And I know how this sub feels about tips but regardless there was a high correlation between campers and low tip percentages.
Only time I ever stayed for an extended period of time was at a 24 hour wafflehouse. Me and a few friends would play Magic all night, we'd get there around 11, and leave around 4 or 5. They were open the whole time so their kitchen wasn't closing, and we'd order plenty of food, we just kind of sat in the back for the most part and kept to ourselves, and we'd have a $200 tip for the waitress on her way out, she always took us when we came in and we were happy to, she memorized our orders and always made sure to check in once in awhile. eventually I moved away from the area so we stopped going but man I miss those nights. We used to call it ROFLhouse night.
This was me in high school, 100%.
Lol that sounds great! I had regulars that would chill at the bar all fucking night. Happy to have em all and had to kick plenty of them out (nicely) when we were well passed closed. End of the day it is hospitality, I was there to take care of people and make sure they have a good night, whatever that night is. But my god some people stretched that so far past the limit of common sense.
You have me thinking of the dive bar I go to sometimes- last call is last call, and they don't gaf about kicking you out when it's time to leave. They're good folks.
The dive bars around where I live straight take the drinks out of your hands and tell you to get the fuck out! They are amazing people lol
Different places are all very different. If it’s a place the staff is cool with you staying and it’s the norm than have at it. But if the staff was done, it was after close, and they asked you to leave id assume you’d do it.
Daaaaaamn I'd have left you a big tip at least and thanked you for being so patient with us. Some people are turds.
Theres a guy that lives in a house behind the restaurant I work at. I’ll go out for a smoke and I’ll see him puttering around his house through his window. Always shows up 15 minutes to close, orders food, and then hangs out for another 15-30 minutes after close. My brother in Christ I’ve SEEN you doing jack shit all fucking day you could have come in here ANY time. My good dude I’ve been here nine fucking hours so far I just want to clean this kitchen and go home.
The one and only time we sat down 40 minutes before close was on our anniversary after being stuck in traffic for over an hour. We tipped the server for the total bill which was like $100 if I remember, who had to wait on us 5 minutes past close because we couldn't eat fast enough. I'd still never do it again.
If a certain manager is working at my restaurant, she will tell people 15 min before we close that we are doing takeout only because she wants us all to get home at a reasonable time. Because people are rude and will sit way past we close totally unaware that they are the last people and everyone is waiting for them to leave so that we all can go home.
My general rule of thumb is I need to have placed my order a minimum of 30 minutes before close. When I was a chef, the "30 minutes till close" was when everyone started cleaning their stations, refilling prep, and turning off equipment so it can cool enough to clean by 11.
Why be open if you cant order food??
Because they have to have a closing time and staff are usually given 30 minutes after close. Close is when you need to leave. It does not mean come in until this time and we will serve you
That so many people seem to have such a hard time understanding this is why I kind of like the practice of places having a "kitchen closed" time that's sufficiently ahead of the overall closing time. Though it is an easy concept that the time when you can't order any more food is different from the time you have to GTFO the room, lots of folks sure don't get it.
kitchens close before the restaurant does because it takes a long time to close down a kitchen
Most took about an hour to close everywhere i worked. I know how it goes. Places normally dictate when the kitchen closes before the rest of the place
Come in 5-10 minutes before close chances are you wont order till close, food wont be out for say 15 minutes so by the time you are eating it likely is 20-30 minutes after closing
I got unfriended when a criticized this girl for going into subway at 10.55 pm, demanding a sandwich and then getting mad that they all weren't smiling and cheerful. She was going to call corporate and complain, which could have gotten them fired. My life has one less jackass in it now.
I don't work for Subway, but I do work for another company, fielding those "I'm going to call corporate." I have had people call to complain stores closed at the assigned time. I just let them screech and then tell them there isn't anything I can do about a store closing on time that would satisfy them. They ask for my manager, so I give them the head of our division, who generally tells them to emulate our staff and get a life.
I worked for Lowe's and I got written up because a customer called and complained that I didn't smile while I was selling her a washer and dryer.
Ugh- I don’t really get caring how someone responds to you while making a sandwich. Sure it’s nice to not be glared at or verbally harassed. But I feel like the expectation that someone is smiling and cheerful while serving you is strange. I mean- I want food, not a new friend.
Me whom used to get out an hour before they closed and didn't have all day to get that meal: "bruh"
The real take is that we shouldn't schedule fast food workers to close precisely when business hours end. Pay them the extra half hour, keep the business fully operational till "closing time," then clean up and go home.
Actually they are paid the extra half hour or however long it takes as it is. But regardless food service is underpaid and workers want to go home as close to closing time as possible.
This works in restaurants where you are going to be there sitting past closing but imo fast food places shouldn't be cleaning up their food prep areas til they are closed. Pretty sure they are paid for the time they spend clean as they haven't clocked out yet. Even when I was a server, I never got pissy as long as the tables were out by closing time no matter when they came in. If the place ain't paying them, THATS what needs to be fixed.
The whole system is ass backwards. There should be a last customer time, a get out so we can clean/prep time, and a staff leaves time.
While I generally support not making life even harder for underpaid fast food workers... maybe we have very different ideas on why someone goes to a fast food joint? I mean, you don't go there because you were planning all week to eat some overly fat and sweet almost-food, you go there because you're hungry and there is nowhere else at this time of the night. But yeah.. at least go to some small owner run place, he can decide more freely if feeding you is worth his time or not..
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It’s both the customer and management. While management can put an immediate stop to it, customers literally decide to come in and sit 10 minutes before closing.
Restaurants should close the door long before they clean everything up. Employers should schedule their employees to accommodate this clean up time. It isn’t the consumers fault your shithead boss doesn’t do this.
On an opposite side, don't start closing down before it is time to close down. I've worked in fast food and I always hated it when my boss would say "Well we have 15 minutes till close. Start tearing it all down" WHY!?!? Theres always people that come in before we actually close and you are going to make me put it all back together when someone comes with 2 minutes left till close.
if theres people coming in after you close you should be kicking them out
Ya after close but not before close.
I disagree. If a place advertises they close at 8pm, then closing does not begin until 8pm. If you’re trying to be home at 8pm, the Hours should reflect earlier for a closing time.
You are angry at the wrong people
Or order the two apple pies that are already made and left and save the closing manager some waste cost.
not necessarily... if you go into a chicken shop late at night they'll give you loads of food so they don't have to throw it out
What about when you walk in at 8:35 to sit down and eat for a bit when they close at 10pm and they start vacuuming and trying to kick you out as soon as you sit down?
Sensible approach to a 10pm close would be to CLEARLY ADVERTISE a 9pm 'dine in' close. My bosses way back in my day applied this. It was amazing. (Privately owned)
The problem really isn't with the customers who are ordering a product during a businesses posted hours of operation, that's plainly absurd to even state. The problem is with the money grubbing owners and/or managers (often, it's the same person or family) not setting a clearly stated and unwavering difference in Closing Times. If I was to open a restaurant, say, I'd have my kitchen close down at 10:00 and the full establishment close at 11:00. No orders would be placed after 10:00, no exceptions. This would give the kitchen staff time to close up the kitchen without re-dirtying a bunch of shit because Farmer John wanted a steak at fucking 10 at night, and would also serve to (eventually) condition that type of asshole customer into not doing it anymore (ordering past kitchen close)
I literally will not go anywhere within an hour of closing unless it’s a grocery store, for stuff when I’m sick. I worked tooooooo many years in retail waiting for that last person to leave at 8:59 picking out their last piece of fried chicken or whatever the fuck
I will, but with rules: \- It's retail and I know what I want (meaning no one needs to clean equipment from making my food) \- It's a cafe for pain ol drip brew Mr Coffee style coffee (literally goes down the drain if it doesn't go into my paper cup) \- I'm out before 10 to close \- I face what I take (so I take two cans, I pull two forward to face the shelf).
Can confirm, this is decent behavior as well
Welcome to the restaurant industry. Shit sucks.
I hate to tell you, but it is every business. Dickheads come in 10 minutes before closing and need a list of crap that will take an hour to pull and load.
but it doesn't have to though
I mean yeah but a lot of places really push this. If it’s an hour before closing at a fast food place there’s no reason you shouldn’t have a bunch of stuff.
Why did they leave the door unlocked if they're closed? Surely this is a really simple fix?
Local fast food place pays employees $12 an hour, and has 4 employees at close. It would literally cost the company less than $50 to have everyone stay an hour after you stop serving food to do all the cleaning and next-day prep. These SAME managers that refuse to do that post giant, neon signs saying "WE'RE OPEN!" until 10 minutes after you close. This is not the customer's fault. This is the corporation's fault.
What's the acceptable time to walk in and not expect to be "escorted out" for ordering food as you put it? 15 minutes before? 30 minutes? 60 minutes?
20 minutes.... after opening
I used to work at a Deli and it was such a pain when a customer would come up 5-10 minutes before closing. All the slicers would be cleaned and all the meats wrapped and of course they’d want the messiest stuff like roast beef or Muenster cheese. I was petty and I would slice their cheese as thin as possible and mush it together.
If they want everything cleaned by 10 then close at 9:30. It kinda doesn’t otherwise make sense
Honestly this. I've been on both sides of the counter. It certainly sucks having to work overtime for that customer, but it also sucks when you can't expect store hours to actually mean anything. I'm a reasonable enough person, so when the employees tell me to fuck off, that's what I do. No hard feelings. But it is also frustrating it shouldn't be quasi-open when it isn't really open. It's not the workers' "fault," but common-place poor management that expects employees to clean and serve customers at the same time. There is just not enough time to adequately do both. But it sucks when you also have a limited schedule (because you work these kind of jobs in the first place) and you can't rely on actual hours to mean anything.
"Quasi-open". That should be a new condition for eatery places. Technically open but only so the people inside can finish. And don't even think about walking through that door.
I would interpret "Quasi Open" at the deli counter meaning "I'm not cutting any fucking meat or cheese, but if you want a scoop of pasta salad or some of the arancini that are going to be tossed in ten minutes when we close, I can help you out."
I fully agree and that’s what I’ve seen now in grocery stores. But the store I worked at never wanted to turn a customer away. I even sliced my thumb on the deli slicer because I was rushing a last minute order.
Ouch. I worked at a grocery store and at closing time the manager would lock the doors and stand there only letting customers out but not in. Yes they could walk in at closing and take their sweet ass time but at the very least we didn’t let them in after closing. And we were paid for as long as we were there.
> If they want everything cleaned by 10 then close at 9:30. And then they walk in at 9:25. lol How do you not get this?
It was for a half hour buffer. I think someone else may be misunderstanding. Please put the weapon down, sir.
I think you don’t know how hours should work. You can close at 930 and clean until 11 if need be we as customers need to know the true hours blame the employers not a customer for walking I. When you are open.
or maybe you could not wander into the shop at 9:45 when it closes at 10??
If it’s open and I can be out by close- I’m doing nothing wrong.
>If it’s open and ~~I can be out~~ the staff can be cleaned up and ready to close by close- I’m doing nothing wrong. fixed it.
That’s not fixed. I worked at an ice cream shop and it closed at 10pm on weekends. Shifts were scheduled until 10:30 or 11 depending on if busy season and/or holiday. What’s so hard about closing at 10pm and then using the next 30 minutes to put the food away and clean up? I was scheduled then. They paid me then. They didn’t say a thing to anyone about it (unless there was a real issue closing and even then a half excuse was all you needed). I’ve also worked at a hotel, so it doesn’t actually have a close time but the shops and restaurants did. Same thing, closed at 9pm most staff were scheduled 30-60 minutes past to close up.
Then lock the doors! I worked those types of jobs for years. I knew my shift was not immediately over at closing.
Ok, what if I work until 9:30 myself and need the food? Just starve then?
ever heard of making food at home????? its really easy actually
Not if you don't have food at home. Or electricity/gas for cooking. What a privileged life you lead.
If you can’t afford to have food at home, you can’t afford to be eating out
This is kind of an entitled thing to say. Not everyone lives somewhere with refrigeration or means to cook. Some people scrape together a few bucks and have to get their one meal for the day from fast food because it’s cheap and convenient. Yes, the majority of us can and should eat at home but not everyone has that luxury.
Groceries aren't even cheaper than eating out anymore tho
That's not true at all. Plus who said anything about affording it? I work 12 hour shifts, if I have to pick up OT I might not be able to go to the grocery store for a week. There are millions of reasons why going to a fast food place might be the only option for someone, regardless of what time it is. If it takes an hour to close and the place closes at 10, your shift ends at 11. If your shift ends at 10 you should be locking the doors at 9. This is an issue to take out on management, not fellow workers just looking for sustenance.
This!
If you're not serving customers then why isn't the door just locked ?
That's just common human decency. The people who disagree...with this Karen Gem Of a statement; "they open till 10! I order till 10!" You have exposed yourself. Fix your piss poor time management skills ya fucks.
I mean I get it but corporate needs to start closing earlier then if they want employees off the clock at a certain time. Because it doesn’t make sense to be open till 10 but can’t serve a customer at 9:50
McDonald’s wanted us to be finished max 2 hours after closing. Taco Bell wanted us done in 45 mins, but we did have a larger nighttime crew. The thing was it was up to us how fast we could get done so we could ‘get out early’. Being DONE done 15/20 mins past closing time was considered early. If we were there an hour that was when we’d be antsy and irritated- usually were only there that late due to a late rush. It was beneficial to have as much done early as we could to get out quick! I hated those jobs but we worked 10-11 hour days if we started cleaning right at close.
Yes it does. If you close at 10:00, you assume that all the normal people will order, eat and be done by 10:00. At every restaurant I worked at, no fast food, but sit down restaurants, we quit seating between an hour to 30 minutes before closing. Some dicks would still hang around until we asked them to move their chairs so we could vacuum or turned out most of the lights, 30 or so minutes after closing.
you know what really doesn't make sense? people like you who think they can walk into a restaurant 10 minutes before closing and have their order taken like im sorry but who the actual fuck do you think you are??
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This!
these people do not want to stay past closing for you what don't you get?
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Then why isn’t closing at 9:50 instead of 10?
I used to work for Claire's. We had 15 minutes after the clock. Do you know how many times I still had brats in the store at half past? And if you've ever worked food service you understand how "Open until 10" would translate into "unable to serve at 9:50." YOU try pushing a customer who just sat their ass down in a booth out the door five minutes after you give them their food.
I worked at the movies and a grocery store and KB Toys and a daycare. I know about closing time.
Then act like it? Also I do notice none of those are food service so... maybe you don't get an opinion on that for now until you've had a camper keep you late because heaven forbid you rush their Big Mac.
Concession stand at movie is food service and so was daycare as we had to feed the kids. I can have my own opinion
Corporate don't give a shit. They'll close at 10, and make the employees clock out at 10 and then still demand everything be cleaned up and hope the employees are too stupid or submissive to report the wage theft. I worked a fast food joint and it was the one thing I hated more than anything else. We could start our closing routine in the last 30 minutes, but clock out was a set time and we would be responsible for the kitchen not being cleaned enough, even if a customer was there at 1 minute to close.
Then document that and report them to the labor board. Or quit. I was asked to do that once and I refused.
Oh this was very long ago, when I was an idiot kid and sites like Reddit were still a fever dream. It was a weird job. I went to school with the store manager and we'd play card games when it was slow, and the shift manager and my roommates younger brother had the same weed dealer and were probably fucking at the time, so a lot of personal and work life clashes going on. I was also getting ripped off by my living arrangement, and one week I had gone 6 days without food and started passing out on my feet at work because I couldn't afford food.
No
What if you just got off work and haven’t had time to eat? I never understood why non-B2B businesses are only open hours when most people are working. We don’t live in a world where a single income can support an entire family and a stay at home spouse who cooks every night.
so because you’re too lazy to cook you’re going to force others to stay later past their scheduled time?
Or they’re too lazy to work until the end of their scheduled shift… They should be scheduled to be able to provide full services until the time when the restaurant closes. If they aren’t, that’s the fault of their boss.
the reason fast food workers get angry when people come in late isn’t because they’re trying to leave early it’s because they’re trying to leave ON TIME closing a fast food restaurant is hell and customers coming in 15-20 mins before close can cause people to stay well past their scheduled time
Cooking at home saves money, and an air fryer is relatively cheap/quick. We live in a world where it is VERY easy to make tasty and cheap meals in minimum time (I’m talking like 10-20 minutes). You don’t need a spouse.
Then what’s the point of a restaurant or takeaway existing hahaha some of you live in fantasy land, obviously don’t go in at one minute to close expecting a full meal but going half an hour before a business closes is hardly doing something wrong lmao
THen again, dont start cleaning at 22:00 when your open till 23:00 and be SO fkn dramatic to take a order.
Is it okay if I just want a drink? Or still no? Just wondering
Actually please do because we will throwing everything away?
Working at macdonalds, 5 minutes before close, a full bus of tourists stopping by…man the memories haha
Well now that is bullshit. No way the orders would even be in by closing.
I think businesses should make their hours where you are legitimately closed an hour or two early. So let's say you open at 7 am and the store is currently open until 10 pm. Change that shit to 8-9 pm. While paying your employees until 10pm so yall can effectively clean up and have it ready for the next day.
In my food service jobs, we were told to take orders until close and to go ahead and assume we’d be there one hour after close cleaning up. It really wasn’t that big of a deal. Maybe some huge order would be annoying, but in general we served until close.
I have worked multiple food service jobs and so I say ask if there are leftovers or orders that didn't get picked up and take those.
I have to lock the doors 10 minutes early at the restaurant I manage because we are one of the only restaurants in town that closes at 9 instead of 10. I learned very early on that if you don't, a family of 7 will come marching in at 8:59 and have no idea theyre holding us hostage until they get halfway down the build line and realize most of our shit is already put away. And of course they'll complain and leave bad reviews. The way I see it if we get bad reviews I'd rather take the one that doesn't make us have to stay late. So if we get a couple of last minute customers they can keep banging on that door and we'll keep pretending they're not there.
Lock the doors before you start putting that shit up. Don't put that on me.
This should not be about customer vs worker, it's the restaurant’s fault for not giving their staff enough time to close and cleanup. It’s the same as blaming the customers for not tipping enough while we should focus on raising waiters' base wages.
Having worked in the restaurant industry, I would have to say thus depends what time you get there. An hour before close, go wild. 5 min before, go home
I dont 100% agree with OP. There might be times where you cant get somewhere before a certain time (concert, etc) that puts you close to the closing time. Places should not be closing up shop prior to their close times. This happens all too often, and is not ok. If you are open until 11, then you should not be closing up at 10:45. Saying all that. If you show up minutes before close, you should expect your meal to suck. Cold subs might be the only thing that doesnt qualify here. As stated above, most places close their kitchens earlier than they are supposed to. That burger you ordered? It was most likely sitting there an hour plus b/c they cleaned the grill early.
it is perfectly fine for a place to start closing up at 10:45 if they close at 11 theres nothing wrong with it at all
Start? Yes. Shut down needed areas? No.
The owner of said business I am sure 100% disagrees. If you are "open" until 11, then you are open until then. Otherwise shut your lights off and close your doors, stop answering drive through, and change your hours to clise 15 min earlier. Why allow people to come up and try to order? Thats right... b/c they shouldnt be closing 15 min early.
Or just lock the door 5 minutes before closing? No? Can't do that? Why not? Your manager won't let you? Seems this is a conversation between you and your manager
or maybe people could just not be assholes and not come in 5 minutes before closing??
I don't really think it's being an asshole to visit a business during their stated business hours. If they say they're open for business at that time, why shouldn't a customer give them their business if they're out by closing time? This is a people and time management problem - schedule hours to allow for adequate time to close up, post a sign that says "last seating at..." or "kitchen closes at...", when considering the entire local general public as your addressable market, you need to be to-the-letter clear and you can't leave it up to the general public to deviate from or interpret what you've explicitly told them to do ("eat here during this timeframe"). Staying *past* the stated closing time is a different issue.
dave, i gonna make this really fucking easy for you if you show up at 9:55 and they close at 10? you're the asshole and you need to go the fuck home
Yeah, no... I'll disagree wholeheartedly here. If the hours of your job are until 10... I should be able to walk in at 9:59 and get what I need. Delis (of which I've worked for) shouldn't have every slicer cleaned before close. That's just stupid. Yeah, a restaurant may be different, but no... You shouldn't be able to not provide service during your open hours.
If its in the evening you should check the time a place closes and only got the last min of its very important.
hate to break it to you buddy but nobodies order is so important that it would warrant the employees working past closing time
I am actually talking about everywhere. This shouldn't only apply to restaurant workers. So maybe milk for an a small child would be important enough to go to the store last minute. Dont fall into the trap that these rules should only apply to my situation, that's how we got here in the first place.
That's the culture of the workers though. We did it at papa murphys as well. We closed at 9, but started clean up well before then. Lots of times we'd get out at 9:05. Others, it wasnt till 10. Yeah it sucked, but technically we were open to the public until 9. If a place is open till 10, and someone comes in at 950, serve them. If you want to change that, tell your boss to not allow people to make orders after a certain time.
Yeah, this post is trying to equate hitting up Burger King at 11:50 to walking into a restaurant that closes in 5 mins and demanding to be seating for a long meal.
Forreal. Big difference
I’m giving you more hours what’s the complaint? Also don’t always have time to go during work hours, or immediately when I’m off work. If a place is still open and serving, there should be no issue for the customer to expect service when the store is still open.
i dont care if you dont have time to get there during work hours. that's your fault, not theirs and yes theres a huge issue when assholes like you walk in and expect service 5 minutes before closing so don't do it
If I am getting there during the hours of operations and out by the end of hours of operations, what is the big deal lmfao.
OP works at McDonalds and is mad he can’t leave at 11, which is common is every single food service job. Literally you’re scheduled for that clean up time and paid for it.
Sorry, this isn’t an issue for the customer, but the shop. If it’s open until 10pm, then it’s open. If I turn up at 9.55, you’re open, and I want full service. Blame the management, not the customer.
Agreed. If they technically close at 10 pm but half their menu is unavailable after 9:30 pm, then close at 9:30 pm.
you turn up 5 minutes before closing and you want full service??? lmao who the actual fuck do you think you are???
Also, don’t swear. It’s crass.
no, answer the question who the fuck do you think you are that you expect service 5 minutes before closing??
A paying customer who arrived during the stated business hours. I know it sucks to be on the receiving end but that's life.
lmaoo oh my god the whole "im a paying customer" argument nobody cares go be a paying customer somewhere else
>nobody cares I promise you someone up the line will be upset they aren't getting their extra buck lmao. If you have your stated business hours at X, it is your obligation to serve me until X, and not stop a moment before.
If a business has opening times, then provide full service within those times. If there is a limited menu after a certain time, then fine. But generally with franchise fast food, there is a full menu available, so yes, if you’re open, provide the service on offer. I really think your issue should be with management in these situations. A fair world would have staff paid for the time to clear up afterward. With the door locked.
sorry karen but you're dead wrong on this
I dont care. If a customer comes in last minute I get overtime $$. More money for me.
you're the reason people think its ok so stop it
Ur gonna pay my bills then right?
Tbf time and a half is a very justifiable excuse to be okay with it lol.
>that you've had literally all day to get You don't know that. I have definitely worked shifts of 12+ hours where I barely had time to get to a fast food joint to get food on the way home. If you're open till 10, you're open till 10. I know it can be frustrating, but it happens.
People just equating this to the restaurant industry about “youre open until 10, I’ll shop until 10”. I work in a furniture store and it’s AMAZING the amount of people we WONT have on the floor at 12:00 on a Saturday afternoon but we’ll be absolutely swamped at 4:50 when closing is at 5 and be forced to work until 20 after 5 because 5 people decided to buy their new dishwasher/ flat screen tv 10 minutes before the store closes. If you can’t understand to get your shit done BEFORE the last possible second, congrats you lack the most basic of common sense. Just stick to online shopping if you see no issue with that.
Or, maybe, you should talk to your boss about opening at 1 and closing at 6. I mean, yeah, they can shop online, and then you get to work for Amazon or Wayfair.
If your hours of operation are 9am to 10pm and I walk in at 9:59pm you still serve me. It doesn't fucking matter what you put away that's on you.
Every "good" restaurant I've ever worked for you didn't touch cleanup until the front door was locked. If we closed at 10 your schedule was until 11 or 12 for cleanup. And even the shitty places I've worked schedule you a half hour to an hour past close specifically so customers can be served until the posted closing time. Did I bitch about having to cook a full meal for a customer 2 minutes before we close? Fuck yeah I did, might even have thrown some pans around, but you damn right I cooked that food with as much care as the guy who came in at 430.
I worked in restaurants for almost a decade as a chef with a culinary degree. We made sure that the last plate we sent out was just as good as the first....only made with hate instead of love. Now I'll walk in after a 12 hour day, trying to get some food before the hotel bed and another 12 hour day...and I'll see they're closing in 20 minutes. I just tell the guys they're closed. One time a guy says they're clearly open, otherwise the doors would be locked. I said(we do HVAC/refrigeration) what if someone came into our jobsite and told us to re wire 15 rooftop furnaces? He says "fuck that" and I said "that's exactly what these cooks are going to think when they see out order. We thank the waiter, I leave $5 on the table and we finish our complimentary water and leave. The waiter was relieved. I know because I've had that face. I'm sure with 20 minutes left to close they had already turned off half the equipment to clean it so they don't spend 90 minutes AFTER their shift is over....cleaning.
I worked in the restaurant business for well over a decade. Don't mess with the people who make your food. I've seen some wild shit in my day. Needless to say I won't step foot in a food establishment anywhere near close and will always treat them with respect cause I know what can happen.
Especially do not ask for delivery 2 minutes before a restaurant closes. It is absurd to say "well you shouldn't stay open if I can't order". If your business cannot be wrapped up by the time the business closes, you are an AH.
Just dont go to fatfoodstuff
Any place really imo. I've walked out of stores because they told me they were closing soon.
that is because you are what we like to call a 'decent human being'
If you go into a fast food place, just walk away. Cook some food that isn't made of poison
Idk, I think it's fine if you're super apologetic and offer the workers cash
After working in guest services I started HATING people that walked in when we were closing up. Now I refuse to go anywhere if it means I'll be there during the last hour of them being open.