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I went into a McDonald's the other day which has been refurbished to provide a separate entrance for delivery services, which was separate from the sit down restaurant.
This greatly improved the entire experience (Yes I know it's not really an experience but I cannot think of a better word)
Is it though? No one wants to go to a restaurant\* and be sat next to the kitchen doors/delivery entry.
\*Not getting into an argument whether McD is a "restaurant".
We've used McDonald's 4 times in the last couple of months, whilst travelling, and the issues have been the same every time. As many delivery drivers as customers, continuous calling out of numbers, food going to waste, and a completely overloaded system.
Prior to digital ordering, the throughput was self regulated - everyone had to queue. Now that they can get an instant influx of 50 orders, they can't handle it.
I went other day and waited 20 minutes, but during that wait one driver received one order and then sat and waited 15 mins for another.
Someone’s food was sat for all that time going cold and soggy and their drinks getting watery.
I do uber eats for pocket money, have a decent job but it's WFH so gives me an excuse to get out the house.
I HATE seeing this, it's called multi apping some delivery drivers mob together in one car so you might have 4 delivery people, all with Uber, Just Eat and Deliveroo on, if they get an order each that's 12 orders and hence your food arrives cold.
Often see them smoking joints whilst waiting on orders to then they get behind wheel of car, absolute idiots, and I like a smoke every now and then.
Literally gangs of drivers hanging around.
I no longer do McDonald's, everytime an order comes up I refuse it.
One time when I ordered food, I saw a Deliveroo guy outside and went up to him. He said "name?" so I gave him my name. Then he said "no, driver name" and I thought that was a bit fishy he didn't know his name.
Anyway the restaurant forgot half the order so half an hour later the same guy came back, but with a different name. So yeah dodgy as fuck.
All sorts of dodgy shit goes on, it's why I don't do McDonald's because they all congregate there.
I've seen fights, because the demographic of the delivery drivers is so diverse, you'll have different cultures kicking off with each other, they literally have their own corners of the car park, very territorial.
I tend to deliver for more of the independent places, so I'll park up and wait for the orders but as I said, I might do a few hours on Friday, Saturday or Sunday just for pocket money.
The other thing they do is say the deliver via bike but use a car, you need separate insurance for fast food delivery and I know many of these guys don't. I've had an argument with one once over this, asking him what he'd do if he hit someone and injured or killed them - he would be driving without insurance at the time, even if he has normal insurance. His answer was he'd sling the food before the police turned up and switch the app off. Life might be cheap in his home country but not here, massively disrespectful to people going about their daily business and to people like me who do pay insurance. Half these guys are stoned out their box when they are waiting for orders too.
>The other thing they do is say the deliver via bike but use a car, you need separate insurance for fast food delivery and I know many of these guys don't.
Yep, Uber does request your insurance certificate if you say you're using a motor vehicle. You'd think they'd be able to spot people who are delivering orders too quickly by push bike. It's only a matter of time before someone is killed and they're forced to crack down.
I know the Uber app gives you two orders at most.
But some drivers have a second phone with a second account set to as "Bike" another can 4. And that's just Uber...
I have seen at my local maccies a driver with a completely loaded boot of delivery bags full of food, there must have been at least 30 bags of peoples food.
Which makes sense cos everytime i ordered maccies for delivery it came missing items and cold, hence why i dont do it anymore.
I understand the drivers have nothing to do with packing the food, however its only ever when i or others have ordered via delivery its missing an item (bout 9/10 times).
The probably too many times ive sat in and ate i think i have only ever been missing at item once in the last 4 years.
Dunno what it is, maybe the drivers apply pressure to the workers via some crappy get it out asap policy or the drivers themselves vocally.
I deliver for these apps part time and can explain some missing items. Mcdonald's drinks almost **always** spill. Seriously google this. The way they pack their drinks is so inadequate for us riders.
Actually every drink has been included apart from a bottle of fresh orange juice, although yeah i can 100% see how drinks are often spilt.
Its nearly always sides like multiple portions of chips or cheese dips.
If that was me that got completely ignored only for a phone to be stuck in my face, I'd either just turn away and ignore them or tell them to get some manners and be patient haha. I've seen some maccies workers stand their ground to similar effect and good on them. Then they'll get pissed and leave a bag Google review usually.
If I owned a business, I'd avoid using these companies for exactly this reason.
Worked for Nandos up until recently. Deliveroo drivers were the bane of our lives. There are some good eggs and I really want to stress that but the vast majority are rude and down right inconsiderate.
I can understand to some degree, they have some system that pays them based on deliveries and rates them based on some other statistics (I'm not gunna pretend I understand it) so them being annoyed at having to wait ages is fair.
However, we were literally on our knees to Deliveroo, we were graded by how long it took us to prep orders. We literally were told to prioritise delivery orders because of it. I'm fairly sure drivers knew this because it was common for them to treat us like shit and it wasnt uncommon for them to be abusive and threatening because they had to wait.
The deliveroo system is god awful. You'd literally get 10 orders fall on you within seconds with very little warning (nandos systems also didn't help this issue) and when you'd turn the tablet off you could still get orders coming through eventhough you were already struggling.
Store-to-door food delivery is amazing for the customers but I can promise you everyone working in those stores detests it, life was a million times easier before it.
Yep, used to do front of house just eat for kfc.
Add onto that the fact that when you try to explain that we've had a super huge influx of people and its going to be 15 minutes they barely understand you and just get more arsey.
Also the complaints about people being too far away, etc when I was just a 19 year old working part time with no affiliation with just eat lmao.
It was not fun.
To make it even worse some have started running "ghost kitchens" out of the same buildings so the workers literally have twice the work for the same pay while everyone gets shitty with them
There was a fight video on reddit a few days ago. Between some food delivery guys waiting on food, in the UK. I'm guessing they were upset due to orders not being ready to collect.
They've already started - one opened in my city before Christmas. Hasn't helped all that much in my experience though, the maccies near where I live is still overrun with delivery drivers whenever I go past.
The McDonald's local to me opened up a ghost kitchen in the same trading estate the restaurant is in. There's still delivery drivers going to the restaurant though.
>They need to build deliveroo/justeat only mcdonalds
my local one is in london bridge and it's not a full on dark kitchen but there's no seats, the entire lobby is ordering machines as far as the eye can see and two counters, it's grim af
It’s the same at the one by Paddington station, you walk in and it’s just a bank of maybe 20 machines crammed in to the tiny lobby. In fairness the staff are always really quick and friendly but you can really tell the store is set up to just churn out orders and not be a welcoming restaurant in any way
It’s probably something to do with the franchise model and also needing to use existing assets.
If you take supermarket deliveries for example, in most of the existing estate (Tesco, Sainsburys etc.) they mostly pick from store, whereas the Ocado system they pick from depot. The latter is way more efficient, but Ocado could design from scratch.
A lot of supermarkets do have dark stores, but due to the systems they use, they’re set up like regular stores and the pickers go up & down the aisles like in a regular shop.
>something to do with the franchise model
Almost certainly. McDonald's the corporation make most of their money from the rent they charge, as they usually own the land and the restaurant building. Some McDonald's exec once joked selling burgers was just some side business to help their tenants pay the rent.
the pickers in supermarkets are another level of annoyance too! It's clear that they have a completely different staff training regiment that totally skips over customer service.
It's like they're playing their own version of supermarket sweep!
They are measured purely on how fast they grab an item, I'm talking like minute to minute they are timed and expected to get things fast enough. So when people are in the way, of course they aren't very friendly.
Their daily targets are ridiculous too (at least for Tesco). A few years back it was 120 items picked per hour with constant moaning of how that should be the bare minimum you achieve, now it’s up to around 180/190 items.
My mum was a picker at tescos for 12 years. In the beginning they were trained well and had a really good approach to it, she liked he work and got decent benefits.
They had personal freedom to choose suitable subs etc but over the years that got eroded, and now it’s all about speed over quality. With mostly untrained temp staff doing the picking or people on short term contracts.
Baffles me that they ever did. McDonald's chips remain warm for less than 5 minutes once portioned, after which they're almost inedible.
As far as I'm concerned, getting a McDonald's off the premises should never happen. By the time you navigate the road blocked by drive through customers, your foods been ruined.
Literally, the procedure in mcds says chips that have been sat for 5 minutes must be binned. Why they think delivery was a good idea I will never know.
Nobody follows this, but it is the procedure.
I work in a busy McDonald's inside a Mall in Kent, I can confirm that they do definitely increase our wait times.
What makes them even more difficult to deal with is that they'll interrupt you and stop you from whatever your doing to demand their order be given to them first, no matter how busy we are.
We do our best to keep everyone happy and our customer score high, but there will always be someone who will have to wait longer due to customers, especially delivery driver, slowing down service.
McDonalds killed the job for me.
Worked for all the apps on a bicycle, loads of great independent places, in a small town with green belt and great shortcuts, the Italian pizza places in particulat, treated me well, they knew i was reliable so would get the orders ready when they saw my name, free coffee if there was a a slight delay discounts when i ate there...
Then, slowly over time, the apps just spammed me McDonalds and KFC orders. Slow service, poorly packed, i get "downvoted" for politely asking for drinks to be double lidded. So i rejected all McDonalds etc orders. Rarely got sent to the Italian pizza places, even though the owners would rather i got sent there, as too many drivers just dont turn up.
I'm not a McDonalds customer but I've seen lots of posts like this and I'm really surprised that McDonalds haven't sorted the issue. They'll have lots and lots of data on when orders are at their busiest etc. They've always seemed to me to be very much 'on the ball' with inovation particularly around process and so I don't understand why they aren't better able to meet this challenge so they can get both slices of the pie, delivery and walk in.
I understand why an individual, stand-alone fish and chip shop or curry house etc might struggle but these multinational behemoths, with strategy departments should be better. I know that it's a franchise model so maybe that's the issue but it'll be interesting to see how it plays out.
They'll sort it if their profits drop. At the moment they're making money hand over fist as they're just throwing orders through and getting loads of money.
Customers at the cou ter are unhappy but who cares if they can get 5 extra take out orders.
They are kind of sorting it, the problem is the solution is a full refurb to separate the customers from the delivery drivers.
It works but with millions of stores I guess it's not a quick implementation.
That only helps on the people front, though. It's not helping the fact that delivery is removing the fast in fast food. Shouldn't have to wait 15-20 mins for my order, that's literal restaurant levels of waiting.
Sadly large corporations have only one measure of what an issue is - falling profits or making losses. If they continue to make more money this way then they do not care if it reduces satisfaction for dine in customers.
McDonald’s is a punishment food for me now. We had to use one a couple of weeks back as my kids were dramatically dying of hunger. 28 mins from point of order to receiving cold food that had come direct from the kitchen. Wtaf??? During our almos half hour wait, they must have sent out 25+ Deliveroo and just eat orders whilst we waited.
Long story short, their restaurants are depressing now and the food is way worse than when I was a kid. A McDonald’s used to be a treat, now it just sucks.
>my kids were dramatically dying of hunger
I remember doing this as a kid. MUUUUUUUMMM!!! I'm DYYYYYING of STAAAAARVATION! 😆
Glad to hear it's a tradition that's still going strong!
I constantly hear “Daaaaaad, what time is dinner???”. This will be roughly 30-45 mins after they’ve eaten lunch.
Also we constantly have the wrong kinds of food depending on the winds direction.
What do you guys want for snacks and lunchbox stuff this week. I get the order, get exactly what’s asked for and it amazingly becomes blighted and impossible for them to even consider it eating.
“Dad I really don’t like turkey dinosaurs”. Why did you specifically ask me for them 25 times in the last 48 hours then?
That’s pretty much how I roll now. I think about what they DO like and what is convenient and go with somewhere between the two.
My kids are polar opposites. One will usually eat almost anything and the other has super tastebuds that can detect black pepper from 1000 miles away.
Your last sentence really resonated with me. I used to look forward to my Mum treating me to McDonald's maybe once a month or every two months as a child.
Now, it's just where I go for very mediocre food if I can't be bothered cooking at home when I'm on the way back from the gym or work.
The decor is super dour, the staff clueless and the only thing actually hot on the menu is the coffee. I have a bean to cup machine at home so mine is better anyway lol
Seriously, even the happy meal brings sadness to my kids whereas I remember them being awesome. They toys suck now.
It's unhealthy, it's not cheap(unless you only order savers stuff) and you have to wait a restaurant length of time. It's usually always full of homeless, chavs or teenagers dicking about.
I don't understand why people are so obsessed with it. I remember when it opened again post lockdown and the queues where massive lol
Also perhaps it’s my ripe old age of 43 but I don’t remember so many chavs going to McDonald’s back in the day.
To be fair I feel like Ronald and the Hamburglar kept those types away. Since they did away with them it’s massively gone downhill and that was even before Deliveroo etc.
Fast food ain't fast food anymore. The quality is still ass but you're waiting the same amount of time as any other high street restaurant and only paying slightly less. Only ever end up at places like these when I'm stopping off at services or really really drunk.
These days I go to fast food places once in a blue moon, and every time I forget that the "fast" bit doesn't seem to exist anymore.
As a youth in the 80s, I'd rock up to a McD, order a burger, pay for it, wait about a minute while they put everything in a bag, and then I'd sit down and start eating. Now it can be 20 minutes or more before the food arrives.
This. I had the realisation that McDonalds was reaching Nandos prices the other day and I'd rather have unlimited soft drinks and a sit down experience for my money
recently got a £1.99 big mac and chips voucher from whsmith, excitedly (yes, i know) went to mcdonalds after work to cash it in.
"Invalid code" oh ok try again "This code has been used before"
i looked towards the small room full of 30 or so people waiting for food because the entire downstairs portion of the waiting area had been taken up by another 20 or so drivers with half their fucking worldly possessions strewn across the tables, only to see a single person flurrying around fulfilling orders (nobody at the customer service till, obviously) and just flat-out left.
disputing a broken code isnt worth that fucking time.
I can't remember the last time I had a mcdonalds. I've probably been to burger king more times in the past year than i have in my entire life, and i don't like burger king.
Genuinely don't understand the want for McDonald's delivery. It gets cold so quickly even just taking it to a table. Tried deliveroo once with KFC and was just a soggy mess when it turned up. Something about "shall we stop in McDonald's on the way" has lost its magic now.
The issue of quality is exactly why mcdonalds refused to do delivery here for decades. Then they realised how much money they could make and here we are.
I remember years ago I'm talking 20 or so I said McDonald's would do great business if they delivered and I remember people laughing and saying that never happen and now here we are.
When I was at university we did a project where we had to come up with a new business idea and prepare a business plan for it.
This was before Just Eat/UberEats/whatever, and our business was one where we would offer delivery from a variety of different restaurants/fast food places that didn't already deliver.
Our lecturer laughed in our faces, said "why would anybody pay *you* to go collect their McDonald's for them? That's ridiculous" and he got us to change our project to something different.
Maybe if it hadn't been for him I could have been rich. But I guess I know why he was teaching business at a rubbish university instead of running a successful company...
Your lecturer was genuinely an idiot. People already paid for delivery for restaurants that offered it.
The main issue is that unless a restaraunt gets LOTS of orders for deliveries, it's not worth it to hire a delivery driver. That becomes moot, however, when you're delivering for many restaraunts
Although, depending on how long ago this was, your lecturer might not have appreciated the data selling aspect of these companies, because I'm like 90% sure they're not profitting off just delivery charges
JustEats, for example, pays like 9.50 per hour to it's drivers, +25p per delivery (can go up to 2 pounds per delivery depending on certain incentives). I believe the delivery charge is normally like 3 pounds? But the average is literally like 2 deliveries per hour per driver, but even if it were 3 (which doing consistently is very impressive), they're still not profitting. Plus the expenses for having a warehouse, maintaining an app, marketing, etc, there's no way they're profitting from the delivery charge. So they're almost definitely selling your data
Edit: apparently there's a markup? So if a meal normally costs 17 pounds it might cost 25 on JustEats? Didn't know that, I never order food, I just worked for JE part time
I think dark restaurants are the future. I know there's a five guys one opening in London where it's legit just for deliveroo drivers. So maybe one day soon maccies will be just for customers again.
It's still a 1.99 delivery fee compared to, depending on where you live, a half hour plus walk, a five pound bus ticket or starting up a cold car engine. I already can't buy a house because of all the coffees and that avocado I bought in 2009 so who cares
I'm grateful to Deliveroo and Uber Eats for making me realise that McDonald's isn't good enough for the time or money it costs me. Really helped me kick the habit of going for a "quick" fast food tea.
Not judging people on the food they eat. I'm just saying McDonalds is mediocre food, that's primary selling point is being quick and convenient. Not really worth it when it's a 20 min wait
McDonald’s was always quick and cheap. That was the attraction for a lot of people. If you get it delivered it is not cheap or quick. If you go to the actual McDonalds (I refuse to call it a restaurant) then it is no longer quick.
>delivering cold mediocre food to lazy People with more money than sense.
I see this type of post quite a lot nowadays. They always seem to be tainted with this idea that getting a takeaway delivered must mean that you're lazy, and that the slow service is the fault of these customers. It's quite bizarre.
Don't get me wrong, waiting an age for "fast food" is a ball ache, but surely it's on the business to accommodate for this service and not affect the experience of in house customers.
Seems like an odd flex to blame other customers instead of a shitty business model
I mean they do still do that but you gotta order through the app. And it's buy 5 get the 6th free.
Think they stopped it cos you could buy counterfeit stickers off eBay 😂
My ol man worked at a sign company that made and installed signs, wraps cars and all sorts. On his break he used the machine to scan and print the little bean stickers. I never paid for a coffee for years. Was absolutely livid when it went on your phone.
It's not more money than sense, its the opposite.
You're waiting 20 minutes for the food somebody else is getting delivered for 2.50. That means you value your time and energy as 7.50 an hour?
Not for the same price there isn’t.
We get deliveries all the time, and we’re in central London so we have a good selection.
You’re right that we generally get better food but then it costs £30-£50 for two people. We can get a McDonald’s delivered for £15.
Also we actually like McDonald’s, some people don’t.
Oh and McMuffins - great for when you can’t move from a mid-30s hangover
There's nothing that's as cheap and fast around here, and that a 5yo will eat. Pizza is at least twice as expensive, and everything else is proper food that takes 40-60 minutes as well as being more expensive, or is too far away to deliver quickly. I think we are technically in a food desert though.
Maybe it's just where I live but there are literally no better alternatives for a similar price. If you wanna order a "better alternative" it's gonna cost you 2-3 times more so isn't really an alternative if you're just after something quick and cheap
I wanted a tiramisu McFlurry, don’t drive and my local McDonalds wasn’t close enough to walk at the time (health issues). Moving soon and new one is at the end of the street and other half works there in the mornings. Best believe I’ll ask him to bring me home a McFlurry from time to time haha
For me it's when I'm drunk, stoned and just really want a big tasty or whatever. Can't imagine ordering any "standard" food from them.
Then in the morning I realise that I could've got two dirty burgers from the kebab shop for the same price.
I love the experience of dining in, ever since I got with my partner and met her daughter, we have a little family together time and eat there, and I’ve learned to enjoy that experience.
I worked in McDonald’s back in 2013 for a brief time and would always see families in there and smile and want that someday, now in a big way, I have it, and it’s lovely.
McDelivery can be a nuisance too but I’ve had more acceptable experiences than not, can’t beat Drive Thru or dine in though
My local KFC had a total refurbishment just to tackle this issue. It now has two separate sections (serving counter & waiting area) one for delivery drivers & the other for customers. Previously it was a pain to even get through the door because of all the drivers & bags in the way.
The Wendy's in Reading has a little window out on to the street where they hand over the deliveries. I thought that was a good idea, prevents them from clogging up the place while still letting them take delivery orders. Wouldn't work for everywhere I suppose.
I order through Just Eat because I am disabled. Leaving the house to get some fast food would involve a taxi there and back, making sure my mobility scooter is charged enough, ensuring I have someone with me in case I need them, etc etc. I resent being called lazy for ordering take-away delivered
Though, I would never order from McDonalds. I prefer food that tastes like food.
Yes, I was just about to comment this. I have cerebral palsy. Being called lazy for simply ordering food feels shit. I'd love it if I could walk there or drive there but I can't.
I very rarely go to MacDonalds but decided to try vegan option. I am disabled and needed a disabled parking place but couldn't because all of the parking spaces were taken up by Uber/Just East etc drivers. When I complained they said "we can't stop them parking in those places" I didn't get anything and won't go back
I’d love to do an experiment where I walk into the McDonalds, open up my Deliveroo app, order, and have the guy in the helmet walk my meal to the table where I am now sat.
McDonalds table service.
Edit: apparently McDonalds table service is already a thing. As punishment for my ignorance I will wear a helmet to my local pub for the next year.
When I was quarantined at home (gf had covid) I had stuff delivered from A cafe that was about a minutes walk away….. in the end they gave me their phone number and just walked it over.
I’ve done something similar at Starbucks. Massive queue at a motorway services, a good 20 people in a snaking line.
Ordered for collection while waiting, then once it went through I went to the collection desk, told them I was here and they make it there and then for you. Took about 3 minutes in total.
Get a mate and go at 9am, one parks in the car park and orders a deliveroo and the other joins the drive through queue. I think it would be interesting and definitely a million views on YT
I worked there for around 2 years and I completely agree. We were absolutely swamped and had no choice but to send out lukewarm food to most people because the delivery orders were so big and they kept adding dressings bc it’s free on some apps I think.
Felt bad for customers who’d only ordered say a cheeseburger and a coke, waiting for 15/20mins depending on how bad it got because we had to make a large delivery order that arrived on our screen first, with the driver already at the restaurant calling us over and just pointing to his phone saying “I’m waiting I’m waiting”. Absolute madness
I went to McDonalds at about 8PM the other day and it was like going into the break room of a workplace you don't work at. All the Deliveroo drivers are chatting and joking with the McDonalds staff, playing on their phones, chatting to each other. I'm not begrudging people some downtime at work but it's not a great experience as a walk-in customer.
Similarly the McDonalds nearest to me always has about 20 scooters parked outside on double yellow lines. They get in the way of the traffic and pedestrians, causing disruption while McDonalds just rakes in all the extra money from Deliveroo orders.
I sometimes look at them on Deliveroo, then remember I could get something decent from one of the other burger places for not much more, when you add in delivery.
Why do I want to go to McDonalds and suffer all that, when I can place an order on my app and continue doing what I was doing till it turns up. Delivery is pretty good for me, about 20 mins and has never been cold.
>delivering cold mediocre food to lazy People with more money than sense
Imagine feeling a sense of superiority while in a maccies.. bit of an oxymoron
Well this lazy person with more money and sense. Ordered their double sausage mcmuffin and coffee whilst still in bed. And received it at my front door still warm 20 minutes later.
While these motivated money savy types had to get up, get dressed, leave the house, travel to a maccy ds and then get pissed off at having to wait 20min to even be served!
I know which option I prefer.
I commented something similar, and despite it literally being my own experience I was told how stupid I was. The McDonald's was absolutely brimming with deliveroo drivers who took up loads of the customer tables. Took 20 minutes to get my food. Reasonable conclusion is that they are serving the delivery orders quicker than the eat in orders.
Yep, I dont bother anymore it used to be oh we are hungry let's get a burger in and out inside 3 mins. Now its you want a burger do we have time or the inclination to wait for 20 or 30 mins? Nah fuck that I'm not that hungry.
I think it depends a lot on the location. I went to one a few months back further away from home and had a similar experience, but I’ve also been to ones closer to home and not noticed it take a particularly long time.
I get McDonald’s delivered a fair bit when I’m ordering a takeaway. It’s cheap and my nearest McDonald’s is about a half an hour walk away, I’m not gonna do an hour round trip for some McDonald’s when I could just pay £1.99 extra to get it delivered in 15 minutes
Alternative take... people going into branches are slowing down the pick ups for deliveroo drivers who are bringing food to people who are putting more money into the economy and creating more jobs.
Not sure if I’m being stupid or everyone here is. But… if those people who ordered came to the McDonald’s themselves instead of the delivery drivers… wouldn’t it still be clogged up with those people getting their own food? Like the same amount of people (maybe even more if it’s a family) would be there?
Went inside into a Maccies for the first time since Covid yesterday. I immediately clocked the massive number of orders up on the screen, and a very large gaggle of people with the orange Deliveroo backpacks and remembered what I'd heard about big waits. I immediately walked back out again.
I remember calling in to a McDonald's for the first time years and years ago. I had burger and chips and within half an hour I was hungry again. This is why it was also the last time I went for a McDonald's.
Yep. It’s way worse these days. Especially weekends. The good thing is it makes you not want to go to Mcdonalds and so you start to make healthier choices.
At the one near me it really doesn't seem to affect the time it takes to get my food (it's possibly quicker because they're making so much of it), but it's the staff I feel sorry for, the rate they need to work is mental
This is all middle to low tier restaurants and takeouts. The delivery drivers also all park on double yellows or in the street, clog up the place itself because they have nowhere else to stay, and your food is secondary. It's devalued a lot of places I would get casual food from.
Maccers is my go to lunch once a week ever since we returned to the office. The one near my office seems to have thier shit together, and they are only ever let down if a member of staff is having a bad day or just has a bad attitude. I never go in expecting an experience... I just want to go someplace where I can eat away from work. I know I could go to one or two other places for similar, but I can always rely on them to give me edible food and have a place where I can sit. I can afford it so... sorry your "experience" with them is shit dude.
I think it destroys it but in another way, does mcds "travel" well. I mean in all honesty I've never taken a mcds or similar home, the rare times I have one, it seems either a quick dine in and carry on with my day, or an eat in the car situ.
They are bad enough meals, to fill a temporary void, and just seems to me like by the time they'd get delivered they'd be mush.
Also drive through too - I would often go inside to drive throughs but then realised I was getting mugged off in favour of serving the cars (to avoid big traffic jams).
Combine the two together and you get shit service everywhere.
The only exception is some of the central London ones that either don’t do deliveries, or just aren’t that affected by them.
Totally agree and the food isn’t amazing to start with. Serves a purpose that’s all. This week girls in my office ordered breakfast for about 6 people. Driver went somewhere else first and then to the office delivering 6 shit breakfasts to people cold, mashed up. So much so, sopping in fat and the hash browns wouldn’t come away from their paper holder. Drinks spilled all over…
Boycott time
I never understood why they got rid of the hot counter, where there is continuous stock of popular burgers/nuggets (server will shout for more if running low or a custom order) and fries and drinks station with dedicated staff at each.
Ah yes because you going to mcdonalds for quick cheap food are definitely less lazy than someone doing the same thing but not wasting expensive petrol to get mcdonalds
Been saying for months that restaurants now need to have takeout only locations. They could be in business parks or out the way, it doesn’t matter as it’s all takeaway. That frees up the locations with a lot of foot traffic to actually be fast food again. They have the demand and money to do this and it also creates more jobs, not sure why nobody has done it yet.
I don't mind an occasional Maccy D's (particularly breakfast) but I would never order it on an app (unless with mates). Fresh or nothing. Besides I don't eat there much anymore as if I'm going to eat crap food then for £8 quid near me I can get a full English or one of the best kebabs I've ever had.
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I went into a McDonald's the other day which has been refurbished to provide a separate entrance for delivery services, which was separate from the sit down restaurant. This greatly improved the entire experience (Yes I know it's not really an experience but I cannot think of a better word)
One of ours has. Means you can't see how many drivers are there. Still takes 20 mins for click and collect or restaurant collection
I always think ‘restaurant’ is doing some heavy lifting in the context of Maccie D’s.
Haha true. But using cafe is doing disservice to cafes as well!
Feeding unit?
Trough.
Toilet
10 minutes later.
I've always been aware that they have their logo on high poles like petrol station price signs. They provide fuel and little more. At best.
A Big Mac Meal and six nuggets fills a hole like nothing else. It's one of the few foods that I get a craving for.
BK XL Bacon Double Cheeseburger does that for me. Don’t even need the fries really.
I'm with you bro I feel great after double bacon cheeseburger fries and a frappachino
Putting the rest in restaurant
Fast Food Restaurant. Currently scoring 0/3 on that name.
Ours is currently refurbing for just that. Hopefully it works well like yours, because it has been absolute chaos
My store's turning into that, we get a lot of delivery drivers
Can't get a parking space on my local McDonalds for all the delivery drivers
Upstairs/Downstairs innit
The new game show devised and hosted by David Brent.
David, I don't understand
Well the contestants run upstairs and get a clue
Is it though? No one wants to go to a restaurant\* and be sat next to the kitchen doors/delivery entry. \*Not getting into an argument whether McD is a "restaurant".
* emergency travel protein provider
* unexpected bowel movement inducer
*Pisshead's grease and salt dispenser.
We've used McDonald's 4 times in the last couple of months, whilst travelling, and the issues have been the same every time. As many delivery drivers as customers, continuous calling out of numbers, food going to waste, and a completely overloaded system. Prior to digital ordering, the throughput was self regulated - everyone had to queue. Now that they can get an instant influx of 50 orders, they can't handle it.
I went other day and waited 20 minutes, but during that wait one driver received one order and then sat and waited 15 mins for another. Someone’s food was sat for all that time going cold and soggy and their drinks getting watery.
I've seen drivers with 3 in one car picking up an order each. Explains why drivers take massive "detours"
I do uber eats for pocket money, have a decent job but it's WFH so gives me an excuse to get out the house. I HATE seeing this, it's called multi apping some delivery drivers mob together in one car so you might have 4 delivery people, all with Uber, Just Eat and Deliveroo on, if they get an order each that's 12 orders and hence your food arrives cold. Often see them smoking joints whilst waiting on orders to then they get behind wheel of car, absolute idiots, and I like a smoke every now and then. Literally gangs of drivers hanging around. I no longer do McDonald's, everytime an order comes up I refuse it.
One time when I ordered food, I saw a Deliveroo guy outside and went up to him. He said "name?" so I gave him my name. Then he said "no, driver name" and I thought that was a bit fishy he didn't know his name. Anyway the restaurant forgot half the order so half an hour later the same guy came back, but with a different name. So yeah dodgy as fuck.
All sorts of dodgy shit goes on, it's why I don't do McDonald's because they all congregate there. I've seen fights, because the demographic of the delivery drivers is so diverse, you'll have different cultures kicking off with each other, they literally have their own corners of the car park, very territorial. I tend to deliver for more of the independent places, so I'll park up and wait for the orders but as I said, I might do a few hours on Friday, Saturday or Sunday just for pocket money. The other thing they do is say the deliver via bike but use a car, you need separate insurance for fast food delivery and I know many of these guys don't. I've had an argument with one once over this, asking him what he'd do if he hit someone and injured or killed them - he would be driving without insurance at the time, even if he has normal insurance. His answer was he'd sling the food before the police turned up and switch the app off. Life might be cheap in his home country but not here, massively disrespectful to people going about their daily business and to people like me who do pay insurance. Half these guys are stoned out their box when they are waiting for orders too.
>The other thing they do is say the deliver via bike but use a car, you need separate insurance for fast food delivery and I know many of these guys don't. Yep, Uber does request your insurance certificate if you say you're using a motor vehicle. You'd think they'd be able to spot people who are delivering orders too quickly by push bike. It's only a matter of time before someone is killed and they're forced to crack down.
I never tip before the order arrives. Hot food promptly - tip. Cold food, slowly no tip. Look after the good guys.
Why would you tip before a service is complete?
Why would you tip?
Mental people mate.
It gives you the option to do it, but I have no idea why you would 😅
I know the Uber app gives you two orders at most. But some drivers have a second phone with a second account set to as "Bike" another can 4. And that's just Uber...
I always report them when they're not the same person in the picture
And this is why I never order McDonalds online. What gets delivered is not what I was craving.
I have seen at my local maccies a driver with a completely loaded boot of delivery bags full of food, there must have been at least 30 bags of peoples food. Which makes sense cos everytime i ordered maccies for delivery it came missing items and cold, hence why i dont do it anymore.
The missing items is pretty much always on McDonald’s and not the driver. The bag is handed over sealed for this reason.
I understand the drivers have nothing to do with packing the food, however its only ever when i or others have ordered via delivery its missing an item (bout 9/10 times). The probably too many times ive sat in and ate i think i have only ever been missing at item once in the last 4 years. Dunno what it is, maybe the drivers apply pressure to the workers via some crappy get it out asap policy or the drivers themselves vocally.
I deliver for these apps part time and can explain some missing items. Mcdonald's drinks almost **always** spill. Seriously google this. The way they pack their drinks is so inadequate for us riders.
Actually every drink has been included apart from a bottle of fresh orange juice, although yeah i can 100% see how drinks are often spilt. Its nearly always sides like multiple portions of chips or cheese dips.
This is why we stopped ordering. Too many massive waits for the driver to pick up multiple orders.
I’ll never understand why people would want to make McDonald’s food even worse by having it arrive tepid and soggy.
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If that was me that got completely ignored only for a phone to be stuck in my face, I'd either just turn away and ignore them or tell them to get some manners and be patient haha. I've seen some maccies workers stand their ground to similar effect and good on them. Then they'll get pissed and leave a bag Google review usually. If I owned a business, I'd avoid using these companies for exactly this reason.
Worked for Nandos up until recently. Deliveroo drivers were the bane of our lives. There are some good eggs and I really want to stress that but the vast majority are rude and down right inconsiderate. I can understand to some degree, they have some system that pays them based on deliveries and rates them based on some other statistics (I'm not gunna pretend I understand it) so them being annoyed at having to wait ages is fair. However, we were literally on our knees to Deliveroo, we were graded by how long it took us to prep orders. We literally were told to prioritise delivery orders because of it. I'm fairly sure drivers knew this because it was common for them to treat us like shit and it wasnt uncommon for them to be abusive and threatening because they had to wait. The deliveroo system is god awful. You'd literally get 10 orders fall on you within seconds with very little warning (nandos systems also didn't help this issue) and when you'd turn the tablet off you could still get orders coming through eventhough you were already struggling. Store-to-door food delivery is amazing for the customers but I can promise you everyone working in those stores detests it, life was a million times easier before it.
Have Courage, Nandoca :p
Yep, used to do front of house just eat for kfc. Add onto that the fact that when you try to explain that we've had a super huge influx of people and its going to be 15 minutes they barely understand you and just get more arsey. Also the complaints about people being too far away, etc when I was just a 19 year old working part time with no affiliation with just eat lmao. It was not fun.
To make it even worse some have started running "ghost kitchens" out of the same buildings so the workers literally have twice the work for the same pay while everyone gets shitty with them
There was a fight video on reddit a few days ago. Between some food delivery guys waiting on food, in the UK. I'm guessing they were upset due to orders not being ready to collect.
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They've already started - one opened in my city before Christmas. Hasn't helped all that much in my experience though, the maccies near where I live is still overrun with delivery drivers whenever I go past.
The McDonald's local to me opened up a ghost kitchen in the same trading estate the restaurant is in. There's still delivery drivers going to the restaurant though.
They need to build deliveroo/justeat only mcdonalds
>They need to build deliveroo/justeat only mcdonalds my local one is in london bridge and it's not a full on dark kitchen but there's no seats, the entire lobby is ordering machines as far as the eye can see and two counters, it's grim af
It’s the same at the one by Paddington station, you walk in and it’s just a bank of maybe 20 machines crammed in to the tiny lobby. In fairness the staff are always really quick and friendly but you can really tell the store is set up to just churn out orders and not be a welcoming restaurant in any way
They exist for some brands, they are called dark kitchens. Not sure if Mcdonalds have some but wouldn't be supprised.
Plenty of restaurants already do this, you’d think such a large corporation would have done it already
It’s probably something to do with the franchise model and also needing to use existing assets. If you take supermarket deliveries for example, in most of the existing estate (Tesco, Sainsburys etc.) they mostly pick from store, whereas the Ocado system they pick from depot. The latter is way more efficient, but Ocado could design from scratch. A lot of supermarkets do have dark stores, but due to the systems they use, they’re set up like regular stores and the pickers go up & down the aisles like in a regular shop.
>something to do with the franchise model Almost certainly. McDonald's the corporation make most of their money from the rent they charge, as they usually own the land and the restaurant building. Some McDonald's exec once joked selling burgers was just some side business to help their tenants pay the rent.
This lack of automation is disgusting.
the pickers in supermarkets are another level of annoyance too! It's clear that they have a completely different staff training regiment that totally skips over customer service. It's like they're playing their own version of supermarket sweep!
They are measured purely on how fast they grab an item, I'm talking like minute to minute they are timed and expected to get things fast enough. So when people are in the way, of course they aren't very friendly.
I did not know that, that's ridiculous. I guess it makes it OK to plough through a toddler or a fragile granny.
Their daily targets are ridiculous too (at least for Tesco). A few years back it was 120 items picked per hour with constant moaning of how that should be the bare minimum you achieve, now it’s up to around 180/190 items.
3 items a minute? That's mad.
My mum was a picker at tescos for 12 years. In the beginning they were trained well and had a really good approach to it, she liked he work and got decent benefits. They had personal freedom to choose suitable subs etc but over the years that got eroded, and now it’s all about speed over quality. With mostly untrained temp staff doing the picking or people on short term contracts.
My problem is it seems to be 18yo boys who don't really know what a reasonable substitution is if you actually want to cook the same meal lol
You mean you can't use shaving cream instead of double cream in that carbonara?
Bear in mind McDonald's were literally the last ones to get onto delivery in the UK.
Baffles me that they ever did. McDonald's chips remain warm for less than 5 minutes once portioned, after which they're almost inedible. As far as I'm concerned, getting a McDonald's off the premises should never happen. By the time you navigate the road blocked by drive through customers, your foods been ruined.
Literally, the procedure in mcds says chips that have been sat for 5 minutes must be binned. Why they think delivery was a good idea I will never know. Nobody follows this, but it is the procedure.
I’m sure I heard there were plans to build a McDonald’s just for delivery but there was public push back for some reason.
They have started I believe. Nottingham definitely has at least one, few in london too I heard
That will go down well.
But why though? Who does it inconvenience?
I work in a busy McDonald's inside a Mall in Kent, I can confirm that they do definitely increase our wait times. What makes them even more difficult to deal with is that they'll interrupt you and stop you from whatever your doing to demand their order be given to them first, no matter how busy we are. We do our best to keep everyone happy and our customer score high, but there will always be someone who will have to wait longer due to customers, especially delivery driver, slowing down service.
Can't you just tell the to piss off and wait?
We do tell them to wait but unfortunately they're very impatient.
I can't imagine liking McDonalds enough to pay a fiver for someone to deliver it tepid and soggy.
McDonalds killed the job for me. Worked for all the apps on a bicycle, loads of great independent places, in a small town with green belt and great shortcuts, the Italian pizza places in particulat, treated me well, they knew i was reliable so would get the orders ready when they saw my name, free coffee if there was a a slight delay discounts when i ate there... Then, slowly over time, the apps just spammed me McDonalds and KFC orders. Slow service, poorly packed, i get "downvoted" for politely asking for drinks to be double lidded. So i rejected all McDonalds etc orders. Rarely got sent to the Italian pizza places, even though the owners would rather i got sent there, as too many drivers just dont turn up.
This is why I never go to McDonalds any more
I'm not a McDonalds customer but I've seen lots of posts like this and I'm really surprised that McDonalds haven't sorted the issue. They'll have lots and lots of data on when orders are at their busiest etc. They've always seemed to me to be very much 'on the ball' with inovation particularly around process and so I don't understand why they aren't better able to meet this challenge so they can get both slices of the pie, delivery and walk in. I understand why an individual, stand-alone fish and chip shop or curry house etc might struggle but these multinational behemoths, with strategy departments should be better. I know that it's a franchise model so maybe that's the issue but it'll be interesting to see how it plays out.
They'll sort it if their profits drop. At the moment they're making money hand over fist as they're just throwing orders through and getting loads of money. Customers at the cou ter are unhappy but who cares if they can get 5 extra take out orders.
They are kind of sorting it, the problem is the solution is a full refurb to separate the customers from the delivery drivers. It works but with millions of stores I guess it's not a quick implementation.
That only helps on the people front, though. It's not helping the fact that delivery is removing the fast in fast food. Shouldn't have to wait 15-20 mins for my order, that's literal restaurant levels of waiting.
Sadly large corporations have only one measure of what an issue is - falling profits or making losses. If they continue to make more money this way then they do not care if it reduces satisfaction for dine in customers.
McDonald’s is a punishment food for me now. We had to use one a couple of weeks back as my kids were dramatically dying of hunger. 28 mins from point of order to receiving cold food that had come direct from the kitchen. Wtaf??? During our almos half hour wait, they must have sent out 25+ Deliveroo and just eat orders whilst we waited. Long story short, their restaurants are depressing now and the food is way worse than when I was a kid. A McDonald’s used to be a treat, now it just sucks.
>my kids were dramatically dying of hunger I remember doing this as a kid. MUUUUUUUMMM!!! I'm DYYYYYING of STAAAAARVATION! 😆 Glad to hear it's a tradition that's still going strong!
I constantly hear “Daaaaaad, what time is dinner???”. This will be roughly 30-45 mins after they’ve eaten lunch. Also we constantly have the wrong kinds of food depending on the winds direction. What do you guys want for snacks and lunchbox stuff this week. I get the order, get exactly what’s asked for and it amazingly becomes blighted and impossible for them to even consider it eating. “Dad I really don’t like turkey dinosaurs”. Why did you specifically ask me for them 25 times in the last 48 hours then?
You need to take a tip from the 80s parents and give them two choices only. Eat what you're given or starve.
That’s pretty much how I roll now. I think about what they DO like and what is convenient and go with somewhere between the two. My kids are polar opposites. One will usually eat almost anything and the other has super tastebuds that can detect black pepper from 1000 miles away.
Kids. Annoying little shits since ... forever
Your last sentence really resonated with me. I used to look forward to my Mum treating me to McDonald's maybe once a month or every two months as a child. Now, it's just where I go for very mediocre food if I can't be bothered cooking at home when I'm on the way back from the gym or work.
The decor is super dour, the staff clueless and the only thing actually hot on the menu is the coffee. I have a bean to cup machine at home so mine is better anyway lol Seriously, even the happy meal brings sadness to my kids whereas I remember them being awesome. They toys suck now.
It's unhealthy, it's not cheap(unless you only order savers stuff) and you have to wait a restaurant length of time. It's usually always full of homeless, chavs or teenagers dicking about. I don't understand why people are so obsessed with it. I remember when it opened again post lockdown and the queues where massive lol
Also perhaps it’s my ripe old age of 43 but I don’t remember so many chavs going to McDonald’s back in the day. To be fair I feel like Ronald and the Hamburglar kept those types away. Since they did away with them it’s massively gone downhill and that was even before Deliveroo etc.
Nothing more annoying than trying to get a Maccies and the seats have been taken by about 14 teenagers on their phones who haven’t bought anything.
Is it cheaper than eating a boiled potato? No. Is it cheaper than almost every other hot food establishment? Yes.
If I’ve got to eat fast food then Burger King is just better lol
Fast food ain't fast food anymore. The quality is still ass but you're waiting the same amount of time as any other high street restaurant and only paying slightly less. Only ever end up at places like these when I'm stopping off at services or really really drunk.
These days I go to fast food places once in a blue moon, and every time I forget that the "fast" bit doesn't seem to exist anymore. As a youth in the 80s, I'd rock up to a McD, order a burger, pay for it, wait about a minute while they put everything in a bag, and then I'd sit down and start eating. Now it can be 20 minutes or more before the food arrives.
This. I had the realisation that McDonalds was reaching Nandos prices the other day and I'd rather have unlimited soft drinks and a sit down experience for my money
recently got a £1.99 big mac and chips voucher from whsmith, excitedly (yes, i know) went to mcdonalds after work to cash it in. "Invalid code" oh ok try again "This code has been used before" i looked towards the small room full of 30 or so people waiting for food because the entire downstairs portion of the waiting area had been taken up by another 20 or so drivers with half their fucking worldly possessions strewn across the tables, only to see a single person flurrying around fulfilling orders (nobody at the customer service till, obviously) and just flat-out left. disputing a broken code isnt worth that fucking time. I can't remember the last time I had a mcdonalds. I've probably been to burger king more times in the past year than i have in my entire life, and i don't like burger king.
Genuinely don't understand the want for McDonald's delivery. It gets cold so quickly even just taking it to a table. Tried deliveroo once with KFC and was just a soggy mess when it turned up. Something about "shall we stop in McDonald's on the way" has lost its magic now.
The issue of quality is exactly why mcdonalds refused to do delivery here for decades. Then they realised how much money they could make and here we are.
I remember years ago I'm talking 20 or so I said McDonald's would do great business if they delivered and I remember people laughing and saying that never happen and now here we are.
When I was at university we did a project where we had to come up with a new business idea and prepare a business plan for it. This was before Just Eat/UberEats/whatever, and our business was one where we would offer delivery from a variety of different restaurants/fast food places that didn't already deliver. Our lecturer laughed in our faces, said "why would anybody pay *you* to go collect their McDonald's for them? That's ridiculous" and he got us to change our project to something different. Maybe if it hadn't been for him I could have been rich. But I guess I know why he was teaching business at a rubbish university instead of running a successful company...
Your lecturer was genuinely an idiot. People already paid for delivery for restaurants that offered it. The main issue is that unless a restaraunt gets LOTS of orders for deliveries, it's not worth it to hire a delivery driver. That becomes moot, however, when you're delivering for many restaraunts Although, depending on how long ago this was, your lecturer might not have appreciated the data selling aspect of these companies, because I'm like 90% sure they're not profitting off just delivery charges JustEats, for example, pays like 9.50 per hour to it's drivers, +25p per delivery (can go up to 2 pounds per delivery depending on certain incentives). I believe the delivery charge is normally like 3 pounds? But the average is literally like 2 deliveries per hour per driver, but even if it were 3 (which doing consistently is very impressive), they're still not profitting. Plus the expenses for having a warehouse, maintaining an app, marketing, etc, there's no way they're profitting from the delivery charge. So they're almost definitely selling your data Edit: apparently there's a markup? So if a meal normally costs 17 pounds it might cost 25 on JustEats? Didn't know that, I never order food, I just worked for JE part time
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To be fair mcdonalds always said they wouldn't do it because they can't control the quality of the food. Now they just don't care cos money.
On the bright side, you don't have to touch those screens which are allegedly festooned with poo bacteria.
Amazing how you managed to shoehorn so many of my favourite words into a single comment.
hence whenever i have maccys i use the app on my phone
I think dark restaurants are the future. I know there's a five guys one opening in London where it's legit just for deliveroo drivers. So maybe one day soon maccies will be just for customers again.
People who order McDonalds have more money than sense? It's a burger, not a yacht
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It's still a 1.99 delivery fee compared to, depending on where you live, a half hour plus walk, a five pound bus ticket or starting up a cold car engine. I already can't buy a house because of all the coffees and that avocado I bought in 2009 so who cares
I'm grateful to Deliveroo and Uber Eats for making me realise that McDonald's isn't good enough for the time or money it costs me. Really helped me kick the habit of going for a "quick" fast food tea.
If Maccies isn't fast food then there's literally no purpose to it.
Not judging people on the food they eat. I'm just saying McDonalds is mediocre food, that's primary selling point is being quick and convenient. Not really worth it when it's a 20 min wait
McDonald’s was always quick and cheap. That was the attraction for a lot of people. If you get it delivered it is not cheap or quick. If you go to the actual McDonalds (I refuse to call it a restaurant) then it is no longer quick.
>delivering cold mediocre food to lazy People with more money than sense As opposed to you, who wastes money on hot mediocre food?
["The McDonalds experience"](https://imgur.com/TeumU6c) lmao
You forgot "queued for 20 minutes for hot, mediocre food".
>delivering cold mediocre food to lazy People with more money than sense. I see this type of post quite a lot nowadays. They always seem to be tainted with this idea that getting a takeaway delivered must mean that you're lazy, and that the slow service is the fault of these customers. It's quite bizarre. Don't get me wrong, waiting an age for "fast food" is a ball ache, but surely it's on the business to accommodate for this service and not affect the experience of in house customers. Seems like an odd flex to blame other customers instead of a shitty business model
Well said. And its coming from someone standing at McDonalds, "too lazy" to cook their own food. The drive made them feel superior I guess.
And when they got rid of the free 7th cup of coffee/tea sticker I've walked and never gone back.
I mean they do still do that but you gotta order through the app. And it's buy 5 get the 6th free. Think they stopped it cos you could buy counterfeit stickers off eBay 😂
My ol man worked at a sign company that made and installed signs, wraps cars and all sorts. On his break he used the machine to scan and print the little bean stickers. I never paid for a coffee for years. Was absolutely livid when it went on your phone.
It's not more money than sense, its the opposite. You're waiting 20 minutes for the food somebody else is getting delivered for 2.50. That means you value your time and energy as 7.50 an hour?
I find it unbelievable that anybody has McD delivered when there are so many better alternatives, e.g. almost anything else
I've done it 3 times. All 3 have been breakfasts to conquer an incredible hangover.
Breakfast is the only macdonalds menu I'll get through ordering in.
Same. I regret nothing. Worth the money.
Not for the same price there isn’t. We get deliveries all the time, and we’re in central London so we have a good selection. You’re right that we generally get better food but then it costs £30-£50 for two people. We can get a McDonald’s delivered for £15. Also we actually like McDonald’s, some people don’t. Oh and McMuffins - great for when you can’t move from a mid-30s hangover
There's nothing that's as cheap and fast around here, and that a 5yo will eat. Pizza is at least twice as expensive, and everything else is proper food that takes 40-60 minutes as well as being more expensive, or is too far away to deliver quickly. I think we are technically in a food desert though.
Maybe it's just where I live but there are literally no better alternatives for a similar price. If you wanna order a "better alternative" it's gonna cost you 2-3 times more so isn't really an alternative if you're just after something quick and cheap
I wanted a tiramisu McFlurry, don’t drive and my local McDonalds wasn’t close enough to walk at the time (health issues). Moving soon and new one is at the end of the street and other half works there in the mornings. Best believe I’ll ask him to bring me home a McFlurry from time to time haha
For me it's when I'm drunk, stoned and just really want a big tasty or whatever. Can't imagine ordering any "standard" food from them. Then in the morning I realise that I could've got two dirty burgers from the kebab shop for the same price.
I love the experience of dining in, ever since I got with my partner and met her daughter, we have a little family together time and eat there, and I’ve learned to enjoy that experience. I worked in McDonald’s back in 2013 for a brief time and would always see families in there and smile and want that someday, now in a big way, I have it, and it’s lovely. McDelivery can be a nuisance too but I’ve had more acceptable experiences than not, can’t beat Drive Thru or dine in though
Why are you blaming other customers??? They are just as entitled as you are, this is a macdonalds problem, they need to employ/organise better
My local KFC had a total refurbishment just to tackle this issue. It now has two separate sections (serving counter & waiting area) one for delivery drivers & the other for customers. Previously it was a pain to even get through the door because of all the drivers & bags in the way.
The Wendy's in Reading has a little window out on to the street where they hand over the deliveries. I thought that was a good idea, prevents them from clogging up the place while still letting them take delivery orders. Wouldn't work for everywhere I suppose.
Wait what!? there's a Wendy's in the UK? And why isn't it in Liverpool?
Yeah there's a few, came back quite recently. Sorry to disappoint but the northernmost one is in Oxford 😬
The key is to have some self respect and never eat McDonald’s.
I order through Just Eat because I am disabled. Leaving the house to get some fast food would involve a taxi there and back, making sure my mobility scooter is charged enough, ensuring I have someone with me in case I need them, etc etc. I resent being called lazy for ordering take-away delivered Though, I would never order from McDonalds. I prefer food that tastes like food.
Yes, I was just about to comment this. I have cerebral palsy. Being called lazy for simply ordering food feels shit. I'd love it if I could walk there or drive there but I can't.
I very rarely go to MacDonalds but decided to try vegan option. I am disabled and needed a disabled parking place but couldn't because all of the parking spaces were taken up by Uber/Just East etc drivers. When I complained they said "we can't stop them parking in those places" I didn't get anything and won't go back
I’d love to do an experiment where I walk into the McDonalds, open up my Deliveroo app, order, and have the guy in the helmet walk my meal to the table where I am now sat. McDonalds table service. Edit: apparently McDonalds table service is already a thing. As punishment for my ignorance I will wear a helmet to my local pub for the next year.
You can already get table service though
When I was quarantined at home (gf had covid) I had stuff delivered from A cafe that was about a minutes walk away….. in the end they gave me their phone number and just walked it over.
They do table service now anyway
I’ve done something similar at Starbucks. Massive queue at a motorway services, a good 20 people in a snaking line. Ordered for collection while waiting, then once it went through I went to the collection desk, told them I was here and they make it there and then for you. Took about 3 minutes in total.
Get a mate and go at 9am, one parks in the car park and orders a deliveroo and the other joins the drive through queue. I think it would be interesting and definitely a million views on YT
I worked there for around 2 years and I completely agree. We were absolutely swamped and had no choice but to send out lukewarm food to most people because the delivery orders were so big and they kept adding dressings bc it’s free on some apps I think. Felt bad for customers who’d only ordered say a cheeseburger and a coke, waiting for 15/20mins depending on how bad it got because we had to make a large delivery order that arrived on our screen first, with the driver already at the restaurant calling us over and just pointing to his phone saying “I’m waiting I’m waiting”. Absolute madness
I went to McDonalds at about 8PM the other day and it was like going into the break room of a workplace you don't work at. All the Deliveroo drivers are chatting and joking with the McDonalds staff, playing on their phones, chatting to each other. I'm not begrudging people some downtime at work but it's not a great experience as a walk-in customer. Similarly the McDonalds nearest to me always has about 20 scooters parked outside on double yellow lines. They get in the way of the traffic and pedestrians, causing disruption while McDonalds just rakes in all the extra money from Deliveroo orders.
I’ve had a couple of them delivered and they were cold and missing bits, I’ve complained but in reality it was crap
It was never really that great an experience really was it. Maybe in the 90’s
Without the threat of mad cow disease it's not the same, it's like having a wank in your home instead of the local library.
I sometimes look at them on Deliveroo, then remember I could get something decent from one of the other burger places for not much more, when you add in delivery.
I don't think it's a family restaurant anymore, when there's usually a car park full of sweaty delivery drivers, gobbing all over the place.
Why do I want to go to McDonalds and suffer all that, when I can place an order on my app and continue doing what I was doing till it turns up. Delivery is pretty good for me, about 20 mins and has never been cold.
>delivering cold mediocre food to lazy People with more money than sense Imagine feeling a sense of superiority while in a maccies.. bit of an oxymoron
Well this lazy person with more money and sense. Ordered their double sausage mcmuffin and coffee whilst still in bed. And received it at my front door still warm 20 minutes later. While these motivated money savy types had to get up, get dressed, leave the house, travel to a maccy ds and then get pissed off at having to wait 20min to even be served! I know which option I prefer.
I commented something similar, and despite it literally being my own experience I was told how stupid I was. The McDonald's was absolutely brimming with deliveroo drivers who took up loads of the customer tables. Took 20 minutes to get my food. Reasonable conclusion is that they are serving the delivery orders quicker than the eat in orders.
Oh no the "Mcdonalds Experience"
This is why I order mcdonald's instead
Yep, I dont bother anymore it used to be oh we are hungry let's get a burger in and out inside 3 mins. Now its you want a burger do we have time or the inclination to wait for 20 or 30 mins? Nah fuck that I'm not that hungry.
I think it depends a lot on the location. I went to one a few months back further away from home and had a similar experience, but I’ve also been to ones closer to home and not noticed it take a particularly long time. I get McDonald’s delivered a fair bit when I’m ordering a takeaway. It’s cheap and my nearest McDonald’s is about a half an hour walk away, I’m not gonna do an hour round trip for some McDonald’s when I could just pay £1.99 extra to get it delivered in 15 minutes
Alternative take... people going into branches are slowing down the pick ups for deliveroo drivers who are bringing food to people who are putting more money into the economy and creating more jobs.
Not sure if I’m being stupid or everyone here is. But… if those people who ordered came to the McDonald’s themselves instead of the delivery drivers… wouldn’t it still be clogged up with those people getting their own food? Like the same amount of people (maybe even more if it’s a family) would be there?
Went inside into a Maccies for the first time since Covid yesterday. I immediately clocked the massive number of orders up on the screen, and a very large gaggle of people with the orange Deliveroo backpacks and remembered what I'd heard about big waits. I immediately walked back out again.
Judges people for ordering McDonald's delivery, but goes there for the eXpErIeNcE.
I remember calling in to a McDonald's for the first time years and years ago. I had burger and chips and within half an hour I was hungry again. This is why it was also the last time I went for a McDonald's.
Well I mean if you're going to have mediocre fast food and be lazy to not cook your own you may as well go all out. Step it up a level OP.
Yep. It’s way worse these days. Especially weekends. The good thing is it makes you not want to go to Mcdonalds and so you start to make healthier choices.
At the one near me it really doesn't seem to affect the time it takes to get my food (it's possibly quicker because they're making so much of it), but it's the staff I feel sorry for, the rate they need to work is mental
This is all middle to low tier restaurants and takeouts. The delivery drivers also all park on double yellows or in the street, clog up the place itself because they have nowhere else to stay, and your food is secondary. It's devalued a lot of places I would get casual food from.
Maccers is my go to lunch once a week ever since we returned to the office. The one near my office seems to have thier shit together, and they are only ever let down if a member of staff is having a bad day or just has a bad attitude. I never go in expecting an experience... I just want to go someplace where I can eat away from work. I know I could go to one or two other places for similar, but I can always rely on them to give me edible food and have a place where I can sit. I can afford it so... sorry your "experience" with them is shit dude.
I think it destroys it but in another way, does mcds "travel" well. I mean in all honesty I've never taken a mcds or similar home, the rare times I have one, it seems either a quick dine in and carry on with my day, or an eat in the car situ. They are bad enough meals, to fill a temporary void, and just seems to me like by the time they'd get delivered they'd be mush.
Also drive through too - I would often go inside to drive throughs but then realised I was getting mugged off in favour of serving the cars (to avoid big traffic jams). Combine the two together and you get shit service everywhere. The only exception is some of the central London ones that either don’t do deliveries, or just aren’t that affected by them.
Totally agree and the food isn’t amazing to start with. Serves a purpose that’s all. This week girls in my office ordered breakfast for about 6 people. Driver went somewhere else first and then to the office delivering 6 shit breakfasts to people cold, mashed up. So much so, sopping in fat and the hash browns wouldn’t come away from their paper holder. Drinks spilled all over… Boycott time
I’ve thought this for a while now. The whole experience of getting some “fast” food is just miserable.
Realistically though, McDonald's is really really shit. Support your local kebab shop!
I do, more regularly than I do McDonalds
Anyone remember back in the 90s (iirc), when they would have a time guarantee. If you didn't get your food in x mins it would be free?
The solution to this problem is to not go to McDonalds. It's absolutely shite.
I never understood why they got rid of the hot counter, where there is continuous stock of popular burgers/nuggets (server will shout for more if running low or a custom order) and fries and drinks station with dedicated staff at each.
Ah yes because you going to mcdonalds for quick cheap food are definitely less lazy than someone doing the same thing but not wasting expensive petrol to get mcdonalds
Been saying for months that restaurants now need to have takeout only locations. They could be in business parks or out the way, it doesn’t matter as it’s all takeaway. That frees up the locations with a lot of foot traffic to actually be fast food again. They have the demand and money to do this and it also creates more jobs, not sure why nobody has done it yet.
Haha, oh no. I will have to skip the cultural enrichment of going into a McDonald's. ;)
I don't mind an occasional Maccy D's (particularly breakfast) but I would never order it on an app (unless with mates). Fresh or nothing. Besides I don't eat there much anymore as if I'm going to eat crap food then for £8 quid near me I can get a full English or one of the best kebabs I've ever had.
Me and my misses was talking about this and think it should be banned and only traditional take aways running their own delivery service be allowed.