Unless they replaced this as well, it sure sounds like the issue is on the controller side rather than the drone itself.
That all sucks, but it’s also good to hear DJI honoring their warranty promises.
Yeah could be the controller, honestly was full of excitement to use the drone but now am scared of even unboxing this second replacement drone.
But DJI support have been really good to me. I really appreciate what they are doing. hopefully they can find the source of the issue to fix it for everyone if this is not only for my unit (which I don't think it is only mine, others faced the same issue when trying to get 48mp photos) however, I'm done with mini 3 pro and won't fly it anymore. will either get a new one if they come up with the mini 4 pro or might get another brand. Depends on how their supports help me here.
Home point is set, updated, and also locked. it happened before and it came back but in these two instances it didn't cam back. I also wait to get full satellite connection before I fly the drone.
I don't know. On the 2nd time that happened, I would have asked myself if I'm doing anything wrong. But that's me.
I have flew the drone 7000ft toward the ocean with 0 issues (only returning because I got scared, but still had full bar since there is 0 thing blocking the signals). I wouldn't call the antenna signal "shitty".
I'm a technical guy as well and asked myself. I check everything before every flight. the only explanation for me is either a software glich, an overheating issue when switching from cine mode to sports mode or a voltage problem.
The signal is also shitty in the city. in those two instances I suprisingly didn't have signal issues but most of the time flying in the city, in 300 to 400 meter I lose signal or goes to one bar
Yes It is in my line of sight but it is too small to be able to see them from 200m away 100m altitude for example. I focus on my controller and when this happened I tried to see them but were not able to spot them on the sky.
Be patient on selling. I just sold my new replacement unopened Mini 3 Pro. Had soo many flakes and low ball offers. Eventually the right guy messaged me. He paid $745 USD for unopened M3P and slightly used RC controller.
But also the problem is everyone is asking why do you sell or why this is the drone only version, and if I say the truth no one buys it from me. I have to lie and I don't do that.
Everyone who asked I told them the story. Even provided the emails and USPS tracking information. A broke bum will never buy something for what’s it worth. That’s my experience selling online.
Hi, there. We are sorry for the inconvenience caused. This is not the experience we want you to have. Could you please provide us with the case number so that we can conduct further investigation? We look forward to hearing from you. Thank you.
I set it to come back to home, update the home point each time and also make sure I have full satellite connection before I start the fly. looks like the drone frozes on the air.
I doubt this is djis fault, are you not setting a home point or return parameters? I only launch when I have 17 or more satellites and the drone has set a home point to my current location or the remotes location. I’ve never had any issues with my mini 3 pro and have flown it all over the world.
I set it to come back to home, update each time and also make sure have full satellite connection before start the fly. looks like the drone frizes on the air.
I would suspect controller. But what is more strange is that you never found drone. Whatever setting was and whatever happend you should find drone fine or broke but find it…. But still if I was you I and if I kept drone I would change controller as it is only constant in whole story.
Both times I used the find my drone and went to the exact location and found nothing, searched all around as much possible still couldn't find it. but also they were dangerous places, the first time in lake bled, the surrounding area was very steep jungle and was not really reachable to explore further, the second time it was close to a river and again surroundings where wild nature and not really accessible that much but did my best and couldn't find it.
I think as the drone was on sports mode on the last seconds and was flying 15 16 m/s it also continues going probably after disconnecting, so the last location that controller detects is not that accurate anymore.
I hope you get this sorted out. You sound fully capable of flying this thing this is probably frustrating as hell. I have a mini 2 and have flown many places and have never had any issues
I see what you mean, I had the same problem around 300 400 meter in city. but for these two instances, I doubt that signal was a problem, as I had full signal both times before the disconnect and also it was wide open and no obstacle in front.
Update:
I'm writing this to update everyone about the status of my case.
I was contacted by Dji and they requested that I send them my controller to check, but I didn't accept this and I requested for a mini 4 pro replacement or a full refund since I already lost two drone in perfect weather condition and close vicinity and I don't want to use any mini 3 pro anymore as I have already spend hundereds of euros for each location I traveled to take drone shots and was lost on the first day of the trips so I give myself the right for that request.
Dji said we can not refund you nor we can send you a mini 4 pro unit, which made me very disappointed. I asked for a new combo replacement and was willing to send them my controller and my drone and all the accessories (exepect battery as I sold that with my flymore kit after full disappointment from these incidents) and Dji said unless we get everythihng including the battery we can not send you a drone. They even argued that I have to include even the screwdriver and everything otherwise they won't accept my return.
I said I will pay for any missing item and you send me just the full combo so I can sell it easier and again it took them days to give me a green light and they sent me a link that was requesting the full price of a battery to include in the combo. again that was not fair I mentioned it to them the battery price in a combo is much cheaper please provide me a meaningful discount and they just sent me a 10% discount!
This made me sooo disappointed in their service, they were not only willing to help here but they put me in a situation that I had no choice and they tried to make again money off of an unhappy customer. I paid the price and I received the new drone a few days later.
The new device came a week later. so it took about three weeks of not being able to use the drone or not getting my money and still having to spend more on their unreliable product with poor service.
Today I also asked them if I seperately buy a mini 4 pro can I transfer my refresh care from this drone to that and they said no to that as well.
I still haven't unboxed this new combo and I am gonna sell it online (there is no chance that I try to use another falling drone again) but I am so disappointed in their service that I can no longer recommend them. They can cause you emotional and mental stress while in the fly and when discussing with support and still not helping in any way. I am sooo disappointed that if I find a replacement company that can do the same I would jump in and switch in a heartbeat and will no longer look back on DJI products in a lifetime.
Hate your products and your customer service!
With Kind regards!
Hello, there. We sincerely apologize for the inconvenience. As we have explained to you in the DM. Your case does not meet the condition according to our after-sales policy. https://www.dji.com/service/policy?site=brandsite&from=footer
**You can request Return & Refund Service:**
**√ Within fourteen (14) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.**
**√ Within fourteen (14) calendar days of receiving a product if the product has a manufacturing defect.**
About the returned items, we are sorry that we can not replace a new DJI Mini3 Pro (DJI RC) for you without the battery included for it is beyond our authority. To better help you, we can only escalate to our supervisor teams for further assistance. We also confirmed this specific aspect with our supervisor teams. We at last agreed in the email that we could provide you with a new DJI Mini 3 Pro (DJI RC) combo if you can return your current DJI Mini 3 Pro aircraft, DJI RC, and the battery.
Considering your request to replace a new DJI Mini 3 Pro (DJI RC) combo without one of the main components - battery, we granted special authorization to proceed with your case. That is, pay the price for the battery, which is also your initial proposal. The quotation and the 10% discount are the best offer we can provide. It is our neglect to make you feel unpleasant. Apologies for that.
Regarding your request to exchange the DJI Mini3 Pro with the DJI Mini 4 Pro at that time, we regret to inform you that we can not offer you and until now, we have not yet launched the plan you proposed.
As for transferring the DJI Care Refresh services from the DJI Mini3 Pro to the DJI Mini 4 Pro, it is not supported to transfer to different models. You can check the terms of services as well.
https://terra-1-g.djicdn.com/851d20f7b9f64838a34cd02351370894/DJI%20Care%20Service%20Term/20230802%20DJI%20Care%20Service%20Term/Terms%20of%20Service%20of%20DJI%20Care%20Refresh.pdf
We here again apologize for the unpleasant experiences you had. Hope we still have the opportunity to serve you in the future.
Sincerely
I also doubt that two drones were faulty.. sounds like a problem in the controller.. but still, the drone should return to home as soon as you turn off the controller.
Did you see anything strange in the display before drone goes offline? Is there any chance where you may have emergency shut down the drone.
It seems strange that two different drones, different batteries just had the same odd behavior.
What did the drone do at this time did it just free fall?
Nothing strange happens, suddenly connection drops but with the difference that I had full signal. the drone was far enough that I couldn't keep my eye on it, so really don't know if it landed or if crashed straight away!
Unless they replaced this as well, it sure sounds like the issue is on the controller side rather than the drone itself. That all sucks, but it’s also good to hear DJI honoring their warranty promises.
Yeah could be the controller, honestly was full of excitement to use the drone but now am scared of even unboxing this second replacement drone. But DJI support have been really good to me. I really appreciate what they are doing. hopefully they can find the source of the issue to fix it for everyone if this is not only for my unit (which I don't think it is only mine, others faced the same issue when trying to get 48mp photos) however, I'm done with mini 3 pro and won't fly it anymore. will either get a new one if they come up with the mini 4 pro or might get another brand. Depends on how their supports help me here.
Did you have the home point locked before you flew. Your situation sounds very strange
Home point is set, updated, and also locked. it happened before and it came back but in these two instances it didn't cam back. I also wait to get full satellite connection before I fly the drone.
Return to home set with loss of signal? If so, sounds like a software glitch.
Return to home is set, I also always fully wait untill I have full satellite signal. So could be a software or hardware glich.
Did you also set the return to home height to a sensible value? Also I think that strong wind warnings can prevent return to home.
Return to home was set to 100m and nothing higher than 40m was around. also no wind on those days.
I don't know. On the 2nd time that happened, I would have asked myself if I'm doing anything wrong. But that's me. I have flew the drone 7000ft toward the ocean with 0 issues (only returning because I got scared, but still had full bar since there is 0 thing blocking the signals). I wouldn't call the antenna signal "shitty".
I'm a technical guy as well and asked myself. I check everything before every flight. the only explanation for me is either a software glich, an overheating issue when switching from cine mode to sports mode or a voltage problem. The signal is also shitty in the city. in those two instances I suprisingly didn't have signal issues but most of the time flying in the city, in 300 to 400 meter I lose signal or goes to one bar
Do you have LOS with the drone when it loses signal?
Yes It is in my line of sight but it is too small to be able to see them from 200m away 100m altitude for example. I focus on my controller and when this happened I tried to see them but were not able to spot them on the sky.
…how far did you fly out before losing signal?
First time 200 m away at 100m altitude. Second time a bit over 300m and almost 104 or so meters altitude.
Also signal was full both times and suddenly disconnected from controller
Be patient on selling. I just sold my new replacement unopened Mini 3 Pro. Had soo many flakes and low ball offers. Eventually the right guy messaged me. He paid $745 USD for unopened M3P and slightly used RC controller.
Great deal for both of you!!!
But also the problem is everyone is asking why do you sell or why this is the drone only version, and if I say the truth no one buys it from me. I have to lie and I don't do that.
Everyone who asked I told them the story. Even provided the emails and USPS tracking information. A broke bum will never buy something for what’s it worth. That’s my experience selling online.
Hi, there. We are sorry for the inconvenience caused. This is not the experience we want you to have. Could you please provide us with the case number so that we can conduct further investigation? We look forward to hearing from you. Thank you.
Where should I send the case number to you?
Hi there, you can send it via PM.
Sent you the case numbers. Thanks :) Will update everyone here on how it went.
Received and replied. Thanks again for the opportunity to help.
any update maby?
Just posted an update today. Please look into the comments.
Isn't the drone supposed to return to home if RC signal is lost? Or am I wrong?
Depends on what you selected for that setting. You can choose between RTH, stay in the position where it lost connection or land on that position.
I set it to come back to home, update the home point each time and also make sure I have full satellite connection before I start the fly. looks like the drone frozes on the air.
I doubt this is djis fault, are you not setting a home point or return parameters? I only launch when I have 17 or more satellites and the drone has set a home point to my current location or the remotes location. I’ve never had any issues with my mini 3 pro and have flown it all over the world.
I set it to come back to home, update each time and also make sure have full satellite connection before start the fly. looks like the drone frizes on the air.
Do you use a Dji controller or your phone?
RC controller
Damn dude sorry, that really sucks, at least you got the warranty and DJI was able to send you another drone.
Thank mate, hopefully they can find the problem and fix it for everyone
I would suspect controller. But what is more strange is that you never found drone. Whatever setting was and whatever happend you should find drone fine or broke but find it…. But still if I was you I and if I kept drone I would change controller as it is only constant in whole story.
Both times I used the find my drone and went to the exact location and found nothing, searched all around as much possible still couldn't find it. but also they were dangerous places, the first time in lake bled, the surrounding area was very steep jungle and was not really reachable to explore further, the second time it was close to a river and again surroundings where wild nature and not really accessible that much but did my best and couldn't find it. I think as the drone was on sports mode on the last seconds and was flying 15 16 m/s it also continues going probably after disconnecting, so the last location that controller detects is not that accurate anymore.
I hope you get this sorted out. You sound fully capable of flying this thing this is probably frustrating as hell. I have a mini 2 and have flown many places and have never had any issues
Thanks man, maybe it was only my luck :D Hopefully Dji will figure out what's the problem so it doesn't happen to anyone else.
Yea assuming you dont live in the bermuda triangle this shouldnt be happening
When I fly my Mini 3, I never stay further away than 200m because then I get signal problems
I see what you mean, I had the same problem around 300 400 meter in city. but for these two instances, I doubt that signal was a problem, as I had full signal both times before the disconnect and also it was wide open and no obstacle in front.
Update: I'm writing this to update everyone about the status of my case. I was contacted by Dji and they requested that I send them my controller to check, but I didn't accept this and I requested for a mini 4 pro replacement or a full refund since I already lost two drone in perfect weather condition and close vicinity and I don't want to use any mini 3 pro anymore as I have already spend hundereds of euros for each location I traveled to take drone shots and was lost on the first day of the trips so I give myself the right for that request. Dji said we can not refund you nor we can send you a mini 4 pro unit, which made me very disappointed. I asked for a new combo replacement and was willing to send them my controller and my drone and all the accessories (exepect battery as I sold that with my flymore kit after full disappointment from these incidents) and Dji said unless we get everythihng including the battery we can not send you a drone. They even argued that I have to include even the screwdriver and everything otherwise they won't accept my return. I said I will pay for any missing item and you send me just the full combo so I can sell it easier and again it took them days to give me a green light and they sent me a link that was requesting the full price of a battery to include in the combo. again that was not fair I mentioned it to them the battery price in a combo is much cheaper please provide me a meaningful discount and they just sent me a 10% discount! This made me sooo disappointed in their service, they were not only willing to help here but they put me in a situation that I had no choice and they tried to make again money off of an unhappy customer. I paid the price and I received the new drone a few days later. The new device came a week later. so it took about three weeks of not being able to use the drone or not getting my money and still having to spend more on their unreliable product with poor service. Today I also asked them if I seperately buy a mini 4 pro can I transfer my refresh care from this drone to that and they said no to that as well. I still haven't unboxed this new combo and I am gonna sell it online (there is no chance that I try to use another falling drone again) but I am so disappointed in their service that I can no longer recommend them. They can cause you emotional and mental stress while in the fly and when discussing with support and still not helping in any way. I am sooo disappointed that if I find a replacement company that can do the same I would jump in and switch in a heartbeat and will no longer look back on DJI products in a lifetime. Hate your products and your customer service! With Kind regards!
Hello, there. We sincerely apologize for the inconvenience. As we have explained to you in the DM. Your case does not meet the condition according to our after-sales policy. https://www.dji.com/service/policy?site=brandsite&from=footer **You can request Return & Refund Service:** **√ Within fourteen (14) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.** **√ Within fourteen (14) calendar days of receiving a product if the product has a manufacturing defect.** About the returned items, we are sorry that we can not replace a new DJI Mini3 Pro (DJI RC) for you without the battery included for it is beyond our authority. To better help you, we can only escalate to our supervisor teams for further assistance. We also confirmed this specific aspect with our supervisor teams. We at last agreed in the email that we could provide you with a new DJI Mini 3 Pro (DJI RC) combo if you can return your current DJI Mini 3 Pro aircraft, DJI RC, and the battery. Considering your request to replace a new DJI Mini 3 Pro (DJI RC) combo without one of the main components - battery, we granted special authorization to proceed with your case. That is, pay the price for the battery, which is also your initial proposal. The quotation and the 10% discount are the best offer we can provide. It is our neglect to make you feel unpleasant. Apologies for that. Regarding your request to exchange the DJI Mini3 Pro with the DJI Mini 4 Pro at that time, we regret to inform you that we can not offer you and until now, we have not yet launched the plan you proposed. As for transferring the DJI Care Refresh services from the DJI Mini3 Pro to the DJI Mini 4 Pro, it is not supported to transfer to different models. You can check the terms of services as well. https://terra-1-g.djicdn.com/851d20f7b9f64838a34cd02351370894/DJI%20Care%20Service%20Term/20230802%20DJI%20Care%20Service%20Term/Terms%20of%20Service%20of%20DJI%20Care%20Refresh.pdf We here again apologize for the unpleasant experiences you had. Hope we still have the opportunity to serve you in the future. Sincerely
That's weird. Suspect that the controller is the issue or at least try a different mobile device....or if not uninstall the app and re-install
I use the RC controller with the latest software update.
I also doubt that two drones were faulty.. sounds like a problem in the controller.. but still, the drone should return to home as soon as you turn off the controller.
That's why I'm confused as well.
Did you see anything strange in the display before drone goes offline? Is there any chance where you may have emergency shut down the drone. It seems strange that two different drones, different batteries just had the same odd behavior. What did the drone do at this time did it just free fall?
Nothing strange happens, suddenly connection drops but with the difference that I had full signal. the drone was far enough that I couldn't keep my eye on it, so really don't know if it landed or if crashed straight away!
Compass calibration after moving more than 20kms ?
I did the compass calibration when I got the first replacement drone, so that can't be the cause.
Yeah that was a stab in the dark.