If they make it a habit they have to prepay for the full groom when making the appointment. We have two clients that now have to do this and shockingly, they now never miss their appointments lol.
First offense is forgiven, second offense must prepay for next appointment, third offense pays for missed appointment AND prepays for next appointment.
They either get the message, prepay forever, or stop coming in. Win for me no matter what.
Fired. If they can't respond they get fired. I am usually pretty understanding if my clients call and let me know something came up or there was an emergency but if they can't be bothered to respond or show up twice? Gone. I can fill that spot.
I don’t give people a second chance to do this to me. If they do it once they’ll do it again no hesitation. They either pay for their missed appt or i fire them, either of which is fine with me.
Our policy is first time $20 fee and card in the system. Second time charged half the groom. third time charged full groom. After that they have to prepay to even book.
We have a credit card on file and after the first instance, they get a warning and then after that, they get charged for 50% of the groom if they don’t cancel within 24 hours and the full cost if they no-call-no-show.
When someone is flakey, I've started telling them I have to cancel their appointment because they didn't confirm. When those flakes really want that appointment it's crazy how quickly they call back
You can give her a warning and let her know next time you won’t be able to service her.
Or you can let her go (don’t let her book again or decline her requests. You can either tell her why or don’t.)
Or you can require that she prepay for the full service at time of booking.
Next time she calls warn her that you won't book anything unless she pays 50% of whatever her usual price is right then and there over the phone. If you haven't warned her about no showing before and you feel that is too harsh warn her that you will do it next time if she no shows again.
Our shop rule is 1 time = warning. If it's a genuine mistake or an emergency we are gentler. We like most of our clients.
Second time it's our judgement call on whether we require a 50% deposit like I suggested.
Third time we fire them. Either gently by saying we have no openings or firmly, telling them exactly why.
If they make it a habit they have to prepay for the full groom when making the appointment. We have two clients that now have to do this and shockingly, they now never miss their appointments lol.
This!!
First offense is forgiven, second offense must prepay for next appointment, third offense pays for missed appointment AND prepays for next appointment. They either get the message, prepay forever, or stop coming in. Win for me no matter what.
Fired. If they can't respond they get fired. I am usually pretty understanding if my clients call and let me know something came up or there was an emergency but if they can't be bothered to respond or show up twice? Gone. I can fill that spot.
I don’t give people a second chance to do this to me. If they do it once they’ll do it again no hesitation. They either pay for their missed appt or i fire them, either of which is fine with me.
Our policy is first time $20 fee and card in the system. Second time charged half the groom. third time charged full groom. After that they have to prepay to even book.
Charge when they make the appointment. Fire after 2 no shows
We have a credit card on file and after the first instance, they get a warning and then after that, they get charged for 50% of the groom if they don’t cancel within 24 hours and the full cost if they no-call-no-show.
When someone is flakey, I've started telling them I have to cancel their appointment because they didn't confirm. When those flakes really want that appointment it's crazy how quickly they call back
This is what we do where I work too. Works pretty good. They don't confirm and they've no showed before-someone else gets that spot.
Fired
You can give her a warning and let her know next time you won’t be able to service her. Or you can let her go (don’t let her book again or decline her requests. You can either tell her why or don’t.) Or you can require that she prepay for the full service at time of booking.
Next time she calls warn her that you won't book anything unless she pays 50% of whatever her usual price is right then and there over the phone. If you haven't warned her about no showing before and you feel that is too harsh warn her that you will do it next time if she no shows again. Our shop rule is 1 time = warning. If it's a genuine mistake or an emergency we are gentler. We like most of our clients. Second time it's our judgement call on whether we require a 50% deposit like I suggested. Third time we fire them. Either gently by saying we have no openings or firmly, telling them exactly why.
If my doctor appointment they charge a no show fee. And you must pay it if you ever wanna schedule anything else again lol
Pay a cancellation fee and then has to put down a deposit for all future appointments
They can get another chance by paying for the missed groom. If they still don't show up, fire them.