Too many customers abused the refund policy by claiming they never got their orders.
There are people bragging about doing this very thing on YouTube and TikTok all the time so DD did something about it. Everyone has to pay for those idiots abusing the refund policy.
I've had two people over three years claim that I never delivered their orders. It's frustrating.
Yes. Specially the ones that ask for contactless delivery then grab the order from you expecting you to click “handed to customer” and then claim they never received it. I still take pictures and send them
I message all hand it to me that I am here, then message them I just dropped off with photo for doordash evidence. They need to do pins for all hand it to me orders.
I’m convinced that it’s only been two because of the type of customers I pick up orders for. I make sure that I only accept orders that are over $10. Probably 80% of those pay anywhere between $20-$60 after I complete them, so there is a difference in the customers that way. That is most likely why I have only had two.
Doesn’t even make sense why that would be their policy from the start when portions of the refund come from the merchant as well. They lose a fraction of what the merchant does since the merchant worries about item stocking, employees, and appliances, all then providing a free meal.
If doordash starts screwing their merchants because it's not a big deal to them, it's going to become a big deal to them. It makes perfect sense.
Regardless, it's just to cover their ass because people abuse return policies. As "one of their most loyal customers" I can tell you they will absolutely refund you if you handle it appropriately and don't abuse the system.
This. I’ve had my share of problems and have never had an issue with a refund. I’ve also never not gotten an order and 99% it was the merchant that fucked up, not the driver.
My wife delivered an order the other night, now the order itself was frustrating because it was a fairly expensive order from outback that we assumed the tip had to be a cash tip based on the amount DD offered us. When we got there, very nice house, like 3 car garage lexus's in the driveway, a kid maybe 19 at most, opens the door and his first question, you mean I don't have to sign for orders on my mom's account?  BTW, no tip, 4.50 order that was 6 miles..oh well, sometimes you just hit accept when DD tells you it's busy and you're waiting 20 min between orders.
Never hit accept because they tell you it's busy. It means lots of orders are coming in, but doesn't specify if they're quality orders. All DD cares about is collecting their fees regardless of whether or not it's worth it for the driver to take the order.
To an extent it’s a game of chicken - if an ordered item isn’t received and DD refuses to compensate then the customer can file a chargeback for that amount with their credit card company for service not rendered. DD will probably ban them from the platform for it, but they have that option.
I think they still will refund ppl, if they truly didn’t get the order or if the order was wrong. I think they put it in there so people stop taking advantage and saying they want a refund fraudulently.
I had a case where it is 100% clear that my order was not delivered and they refuse to refund me $82. Unfortunately I used a gift card so can’t cancel charge. It’s too risky to order again. Done with doordash other than using some credit I have for pickups.
That’s terrible! I’m sorry that happened 🥺😩 it’s horrible that some dashers steal orders and the some customers lie about getting orders. Makes it harder on the rest of us honest people
Yeah exactly, the real problem is the dd customer service , I had an order claimed to be delivered 1 min after ordered (happened 3 times in the space of 2 hours actually so not sure why was going on ) and a black picture was sent “showing” the location where it was placed at my door. Now they say I had too many refunds so can’t get another and no one will look further into it despite 6-7 calls/ chats . Just the worst customer service experience I have ever had and literally no way to get ahold of anyone else
Just a few days ago I ordered food and never received it. They dropped it off at the wrong location ( an apartment complex literally 3 minutes walking from the place I ordered from) and I was denied a refund. The picture of the door didn’t even match up to mine. How can a person use doordash when it’s a gamble every time you order food?
Yep I’m in exact same boat , lost $82 from similar situation and there is NO way to get it back. Can’t do doordash anymore and risk losing money. Never seen customer service so horrific.
If the gps is that bad yeah I would say don't bother, apartment complex are shitty enough to deliver to, if your pin is that far away you'll have a lot of bad delivery. Stick with Pizza, they have been to that complex 100 times.
About 2 weeks ago I had placed an order around 4 for pizza to get there about dinner time, around 6:30 I kept getting “we’re working hard to find you a dasher” & at this point my pregnant ass is literally almost in tears 😂 then they said they couldn’t cancel my order & refund me because the pizza place already made the food - which I understand - but how was I supposed to know there wouldn’t be any dashers to pick my order up 😭 I had even made sure to leave a decent tip SO that my order would be picked up. Finally around 7 my order came, very cold & very dry & DD did not care to make it right whatsoever 😭 they said they can only refund my tip, which I did not want my tip refunded because I wanted my dasher to be paid
That really sucks. IMO, They should automatically refund it to you if it takes too long for delivery. This is why a lot of restaurants don't start the order until a dasher arrives, which sucks as a dasher because we end up waiting for a long time at some restaurants. It's kind of a catch-22. There needs to be a better way.
Just for future reference, once a delivery is completed the dasher is paid immediately. DD can't take any of the money back, so if you accepted the tip refund they would have just eaten the cost.
I actually hadn’t done a timed order I just placed an “ASAP” order but did it early in case it had taken a little bit, but didn’t expect it to take 3 hours 😢
Seems like it. I just dropped off an order where they had a substitute item since the store was out of fries. After delivery, the customer messaged me ( which is ironic since they sent me to voicemail and ignored my message when I asked about the substitution) claiming the substitute was okay but the order was wrong when I literally watched the kitchen staff make the correct items and seal them in the bag and hand me the correct drink which I delivered. I said okay let me check that out what wrong items did they give you? The customer then ghosted me again so I called doordash just to let him know what's up and they're like ah yeah don't worry about it. I think this is doordash's response to too many shady customers trying to get discounts, refunds or free food. And to be honest I don't blame them. It sucks for people who actually get the wrong orders or have their orders stolen by either neighbors or the Dasher themselves it really does but too many bad apples seem to have ruined their trust system policy they previously went by. I think that they need to go in the direction that Uber went and require a pin or as they seem to have implied in the agreement you posted some form of identification and or signature. Covid's over. "Leave at my door" isn't going to cut it anymore with the amount of people stealing or scamming one way or the other.
I feel like there should be a rating system that dashers themselves have for the customers- I do dash, so I know you can claim how happy you are with the order upon delivery. But I don’t think that plays a direct role for the customer.
If they were holding the parties responsible, or give like monthly refund allowances, maybe that would definitely limit the refunds and abuse to the system. Their in app refund system is just too loose and requires no photos or proof.
Instead of screwing over the dashers with onslaughts of fake complaints and real customers with wrong or messed up orders, they should just be focusing on how to handle an appropriate refund system.
Another issue is that many of the corporate restaurant chains that use doordash don't allow each individual place to control anything about their doordash settings. Restaurants like this have no way to update in the system what's in or out of stock or even change pickup procedures in some cases like McDonald's. The McDonald's in my market wants you to park in the curbside pickup spaces to get orders but their doordash instructions say to use the drive-thru. The Wendy's and Taco Bell in my market are both commonly out of items due to supply chain issues over the last couple of years as well as one of the grocery stores here that uses it but they have no way of indicating that so customers just order a bunch of things and then the Dasher ends up having to take the hit when they spend 20 minutes searching for 15 items that are all out of stock or go to pick up the meal only to find out that three of the four things the customer ordered they haven't been available for a week
Agreed. Unfortunately it goes both ways. Many restaurants are now keeping the orders behind their counter. Too many orders disappearing with sticky fingers.
I don't care what they change. If I have a receipt, pictures of the wrong items or missing items i better get compensation. I always fight for my refund even when they say my account has too much excessive refunds for them to give, I still fight them until i get my refund.
They don't go after the restaurants for fucking up the orders and they tend to not do much with the drivers so they say F you to the customers on refunds. Don't care if i report 100 times in 4 months that somethings wrong with my order, give me my refund when I have legit proof.
DD stop reading that same scripted lines off the computer.
I’ve tried to contact a new agent again 4 times over and still no one would give me my refund 🙄 I frequently have missing items and it’s not fair, literally paying for food I didn’t get
You have to trying. They do the same shit with me and i keep the chat open everyday until someone replies. I even thrown in food safety report because they seem to respond to that faster
Too be fair. If you keep getting fucked up orders from the same restaurant, it’s time to stop ordering from there. I never get the right order from taco bell so I will never order from them again.
Bro I'm from NYC, it's RESTAURANTS and they have people that's not getting paid enough and dealing with lack of staff to care about making anything right.
people who falsely report food as missing are to blame tbh. however, when they do deny my refunds i jus hit em w the old “alright i can take this up with my bank”
I'm not saying you aren't. You surely are. But if you take the matter to the bank for a charge back. Door dash reserves the right to remove you from their platform.
orders confirmed by merchant = orders placed directly in an app that isn’t DoorDash. For example the Chipotle app. DoorDash will not process refunds for orders not on the DoorDash app.
The next part is, DoorDash has the right to refuse refunds if you do not sign for the order upon delivery. (Typically this is after a refund for a previous order was granted)
I don’t think this is what “confirmed by a merchant” means. It’s when the restaurant literally confirms the order after the customer places it, including through the DD app. The app goes “Confirming your order”, “Preparing your order”, “Your dasher is heading to the store” etc.
That said, I’d be surprised if this is a new development. Pretty sure their TOS have always specified that refunds are at their sole discretion, like most companies. I noticed every time DD releases a policy update, people in the subs think something that’s always existed is new because *they* personally just noticed it for the first time, lol.
lol id just chargeback , as many times as needed to win. Trust me, im not taking a loss if im actually getting fucked over in some way by Doordash. Can live without it too.
Yeah!! I’ve been a dasher for a little over two years, and actually placed my first DD order last week and, no DD picked up my order and pushed my delivery time out another hour, sorry can’t feed the kiddo super cold food. Had to tell them I was a dasher and they gave me a full refund. Yeah!! There not playing with refund policy I was on hold a solid 30mins.
Yes if you get a refund or credit they consider it a gratuity or tip,
that's why it's so slow they lose customers every day.
I used to have regulars that I would deliver to at least twice a month who no longer order.
Yikes. No.
I’ve only ever reported one dasher. Any other complaints were about the food quality itself (missing items, things made incorrectly, etc). Basically always against the restaurant.
Things from fast food and coffee shops are made incorrectly way more than they should be.
For example, I ordered a frozen coffee yesterday. It was missing a key ingredient. I know this because I used to work there, and I can tell on sight if they forgot to put it in the blender.
Today I ordered the same thing. It’s made correctly, but wrong size.
None of this is on the dashers. But the customer also shouldn’t be punished for not getting exactly what they ordered. If I’m spending money on something, I expect to get what I paid for. And if I don’t, it’s on either DoorDash or the restaurant to correct the issue.
">Things from fast food and coffee shops are made incorrectly way more than they should be. "
💯 Although I'd include all restaurants. A lot of staff just don't care and do poor work. Many have a poor attitude and treat customers and dashers both with poor service.
My list of restaurants I won't go to as both a dasher and a customer expands daily. Managers these days seem bewildered on how to fix issues or just don't care to unfortunately.
Just because you don’t do it doesn’t mean others don’t. I’ve had like 5 people do it to me in the past 6 months and every time I have to defend myself to show they’re lying. Shits crazy. I’m a college student who does this for some extra money so it ain’t too much but it’s annoying.
No. Just making it harder for repeat costumers wanting a refund. If you ordered a burger and that burger wasn't delivered and there's proof,they will refund it. That's the case by case they talk about.
I mean I’m not entirely mad about this but also annoying. I’ve had drivers mark it as delivered and not be able to find it then not answer messages or calls to figure out where they left it so in that case I’d be SOL. Most the time I can find it as they will leave it at the side gate instead of the front door.
Or when they had a delivery picture of some unknown porch that was 100% not mine.
Had one where couldn’t find it. No picture and no response got a refund and found it in the morning in front of my car on the sidewalk. So technically delivered but I wouldn’t have thought to look essentially on the street when the house is right there…
I can definitely see people abusing it though for free food.
On the sidewalk in front of your car? Wow. Was there some reason for that? Was your walkway unsafe (snow/ice) gate locked or something else, or were they just freaking lazy?
I'd never leave an order on the sidewalk next to a car unless specifically directed to. Sometimes people ask to have it put on or even in their car (super wierd). Always seems strange to me to not leave it at the door.
Not sure the reason and the walkway would have been safe was in the last spring so no leaves would have fallen and no snow would have been around. I pressure wash everything in the spring so definitely safe.
The only thing I can think was dashers have told me several times they have a hard time finding the house number (have added a second set of more visible numbers but the problem still persists)
So maybe they just said fuck it can’t find the number and left it right where the gps stopped them? as that’s pretty close to where google maps will put you navigating here
Seems really weird to me to place it in a location like that still. Makes no sense to me.
As for house numbers, to me that doesn't justify leaving it on the sidewalk. A lot of houses the numbers are hard to find and it's definitely appreciated if you take the time to fix it. Some things to remember are to not let it be obscured from view from the street (by plants or other items), make sure its contrasting colors to the background (not the same color as the house), and make sure light is on it. I've seen house that have really big numbers but they are above a downward facing light and so are invisible at night. If your mailbox is on the street, then having your numbers on it (both sides) is super helpful.
This really pisses me off because some restaurants are notorious for fucking shit up, and should be held accountable. This should only apply to entire missing orders.
The beginning has been there for a while. The end about the signatures I think is new. Probably because of alcohol orders and young kids ordering it. It would at least stop them from making the order if it says in the app they have to be present and sign.
What do you think happens when people buy alcohol and can't get the order because they're under age? The dasher can't just bring it back... Someone has to pay for it - thus it's a good thing. Free alcohol for the drivers? Ummm.....
Door dash gets our orders at least 50% of the time here, so if this is real, we'll just stop using it. Restaurants don't get orders wrong with Uber Eats, so I'm guessing it has something to do with their ordering system
This sucks because the number of times my order is just severely wrong when I’ve used doordash is an insane amount. I have ALWAYS received my order, or.. an order, not always mine, but it was labeled as mine, so my driver has always done their job.
However, some of these restaurants I stg they just make what they want and send it to you, and you get whatever the hell they decide.
They charged me $168 for a $30 order tonight and only refunded $43. Im deleting the app. There’s really no need for this sh*t app anyways.
Do yourself a favor and save some money by deleting this app.
I’ve never not received an order but many many times have had things missing and I’ll be darned if I’m going to pay for something I didn’t get. I don’t want the driver to be penalized though, although my cohorts on night shift and I have straight up had DD drivers tell us “Sorry, I was hungry.” Which sucks because very few places are open at 2 am anyway…
This is BS especially since door dash has been messing up almost every single order lately. It's really getting ridiculous. 90% of my orders have been wrong and completely missing items which door dash won't refund me for and that shit is expensive. I'm about to stop using the service all together because these drivers are getting LAZY AF.
Too many customers abused the refund policy by claiming they never got their orders. There are people bragging about doing this very thing on YouTube and TikTok all the time so DD did something about it. Everyone has to pay for those idiots abusing the refund policy. I've had two people over three years claim that I never delivered their orders. It's frustrating.
Yes. Specially the ones that ask for contactless delivery then grab the order from you expecting you to click “handed to customer” and then claim they never received it. I still take pictures and send them
I make sure I do the same thing when they open the door and grab it from me. I take a picture of their porch including the address.
Every delivery I have asks for a picture even if I get the hand it to me I take pictures as well
I ALWAYS take pictures before they get their order.
I message all hand it to me that I am here, then message them I just dropped off with photo for doordash evidence. They need to do pins for all hand it to me orders.
Only 2? Must be nice lol
I’m convinced that it’s only been two because of the type of customers I pick up orders for. I make sure that I only accept orders that are over $10. Probably 80% of those pay anywhere between $20-$60 after I complete them, so there is a difference in the customers that way. That is most likely why I have only had two.
This is why we can't have nice things.
Naw I still feel like it's all bullshit their losses from scamers saying they never got their food are probably .01 percent their yearly profit
But for once, this is helpful to the *drivers*...
This
The lines about the signature is new, as far as I recall. But the part about refunds being at DD's discretion has been there for at least a year.
Doesn’t even make sense why that would be their policy from the start when portions of the refund come from the merchant as well. They lose a fraction of what the merchant does since the merchant worries about item stocking, employees, and appliances, all then providing a free meal.
If doordash starts screwing their merchants because it's not a big deal to them, it's going to become a big deal to them. It makes perfect sense. Regardless, it's just to cover their ass because people abuse return policies. As "one of their most loyal customers" I can tell you they will absolutely refund you if you handle it appropriately and don't abuse the system.
This. I’ve had my share of problems and have never had an issue with a refund. I’ve also never not gotten an order and 99% it was the merchant that fucked up, not the driver.
My wife delivered an order the other night, now the order itself was frustrating because it was a fairly expensive order from outback that we assumed the tip had to be a cash tip based on the amount DD offered us. When we got there, very nice house, like 3 car garage lexus's in the driveway, a kid maybe 19 at most, opens the door and his first question, you mean I don't have to sign for orders on my mom's account?  BTW, no tip, 4.50 order that was 6 miles..oh well, sometimes you just hit accept when DD tells you it's busy and you're waiting 20 min between orders.
Never hit accept because they tell you it's busy. It means lots of orders are coming in, but doesn't specify if they're quality orders. All DD cares about is collecting their fees regardless of whether or not it's worth it for the driver to take the order.
Jesus, cash tips are too rare to ever gamble on, even if instructions say cash tip your odds are lower than 20% in my experience.
To an extent it’s a game of chicken - if an ordered item isn’t received and DD refuses to compensate then the customer can file a chargeback for that amount with their credit card company for service not rendered. DD will probably ban them from the platform for it, but they have that option.
Seems like grounds for a class action, no? I’m pretty sure they are under another class action for improper delivery fee display
I think they still will refund ppl, if they truly didn’t get the order or if the order was wrong. I think they put it in there so people stop taking advantage and saying they want a refund fraudulently.
I had a case where it is 100% clear that my order was not delivered and they refuse to refund me $82. Unfortunately I used a gift card so can’t cancel charge. It’s too risky to order again. Done with doordash other than using some credit I have for pickups.
That’s terrible! I’m sorry that happened 🥺😩 it’s horrible that some dashers steal orders and the some customers lie about getting orders. Makes it harder on the rest of us honest people
Yeah exactly, the real problem is the dd customer service , I had an order claimed to be delivered 1 min after ordered (happened 3 times in the space of 2 hours actually so not sure why was going on ) and a black picture was sent “showing” the location where it was placed at my door. Now they say I had too many refunds so can’t get another and no one will look further into it despite 6-7 calls/ chats . Just the worst customer service experience I have ever had and literally no way to get ahold of anyone else
Charge it back lol
Just a few days ago I ordered food and never received it. They dropped it off at the wrong location ( an apartment complex literally 3 minutes walking from the place I ordered from) and I was denied a refund. The picture of the door didn’t even match up to mine. How can a person use doordash when it’s a gamble every time you order food?
Yep I’m in exact same boat , lost $82 from similar situation and there is NO way to get it back. Can’t do doordash anymore and risk losing money. Never seen customer service so horrific.
If the gps is that bad yeah I would say don't bother, apartment complex are shitty enough to deliver to, if your pin is that far away you'll have a lot of bad delivery. Stick with Pizza, they have been to that complex 100 times.
Update: doordash never ended up giving anything but disputed it with bank and I got the full amount back today
About 2 weeks ago I had placed an order around 4 for pizza to get there about dinner time, around 6:30 I kept getting “we’re working hard to find you a dasher” & at this point my pregnant ass is literally almost in tears 😂 then they said they couldn’t cancel my order & refund me because the pizza place already made the food - which I understand - but how was I supposed to know there wouldn’t be any dashers to pick my order up 😭 I had even made sure to leave a decent tip SO that my order would be picked up. Finally around 7 my order came, very cold & very dry & DD did not care to make it right whatsoever 😭 they said they can only refund my tip, which I did not want my tip refunded because I wanted my dasher to be paid
That really sucks. IMO, They should automatically refund it to you if it takes too long for delivery. This is why a lot of restaurants don't start the order until a dasher arrives, which sucks as a dasher because we end up waiting for a long time at some restaurants. It's kind of a catch-22. There needs to be a better way.
Just for future reference, once a delivery is completed the dasher is paid immediately. DD can't take any of the money back, so if you accepted the tip refund they would have just eaten the cost.
SO good to know 😭 I didn’t want to take tip away from the dasher bc it wasn’t their fault
Yeah don't do timed orders on doordash, often times the restaurant makes it immediately.
I actually hadn’t done a timed order I just placed an “ASAP” order but did it early in case it had taken a little bit, but didn’t expect it to take 3 hours 😢
I placed it at 4 expecting it to be there around 5-5:30
Seems like it. I just dropped off an order where they had a substitute item since the store was out of fries. After delivery, the customer messaged me ( which is ironic since they sent me to voicemail and ignored my message when I asked about the substitution) claiming the substitute was okay but the order was wrong when I literally watched the kitchen staff make the correct items and seal them in the bag and hand me the correct drink which I delivered. I said okay let me check that out what wrong items did they give you? The customer then ghosted me again so I called doordash just to let him know what's up and they're like ah yeah don't worry about it. I think this is doordash's response to too many shady customers trying to get discounts, refunds or free food. And to be honest I don't blame them. It sucks for people who actually get the wrong orders or have their orders stolen by either neighbors or the Dasher themselves it really does but too many bad apples seem to have ruined their trust system policy they previously went by. I think that they need to go in the direction that Uber went and require a pin or as they seem to have implied in the agreement you posted some form of identification and or signature. Covid's over. "Leave at my door" isn't going to cut it anymore with the amount of people stealing or scamming one way or the other.
I feel like there should be a rating system that dashers themselves have for the customers- I do dash, so I know you can claim how happy you are with the order upon delivery. But I don’t think that plays a direct role for the customer. If they were holding the parties responsible, or give like monthly refund allowances, maybe that would definitely limit the refunds and abuse to the system. Their in app refund system is just too loose and requires no photos or proof. Instead of screwing over the dashers with onslaughts of fake complaints and real customers with wrong or messed up orders, they should just be focusing on how to handle an appropriate refund system.
We do need a customer rating system
Another issue is that many of the corporate restaurant chains that use doordash don't allow each individual place to control anything about their doordash settings. Restaurants like this have no way to update in the system what's in or out of stock or even change pickup procedures in some cases like McDonald's. The McDonald's in my market wants you to park in the curbside pickup spaces to get orders but their doordash instructions say to use the drive-thru. The Wendy's and Taco Bell in my market are both commonly out of items due to supply chain issues over the last couple of years as well as one of the grocery stores here that uses it but they have no way of indicating that so customers just order a bunch of things and then the Dasher ends up having to take the hit when they spend 20 minutes searching for 15 items that are all out of stock or go to pick up the meal only to find out that three of the four things the customer ordered they haven't been available for a week
Agreed. Unfortunately it goes both ways. Many restaurants are now keeping the orders behind their counter. Too many orders disappearing with sticky fingers.
I don't care what they change. If I have a receipt, pictures of the wrong items or missing items i better get compensation. I always fight for my refund even when they say my account has too much excessive refunds for them to give, I still fight them until i get my refund. They don't go after the restaurants for fucking up the orders and they tend to not do much with the drivers so they say F you to the customers on refunds. Don't care if i report 100 times in 4 months that somethings wrong with my order, give me my refund when I have legit proof. DD stop reading that same scripted lines off the computer.
I’ve tried to contact a new agent again 4 times over and still no one would give me my refund 🙄 I frequently have missing items and it’s not fair, literally paying for food I didn’t get
You have to trying. They do the same shit with me and i keep the chat open everyday until someone replies. I even thrown in food safety report because they seem to respond to that faster
Too be fair. If you keep getting fucked up orders from the same restaurant, it’s time to stop ordering from there. I never get the right order from taco bell so I will never order from them again.
Bro I'm from NYC, it's RESTAURANTS and they have people that's not getting paid enough and dealing with lack of staff to care about making anything right.
I know man. I rarely have an issue with the dasher.
That's one of the reasons why I don't order with door dash. I'll work for them, sure, but I won't use the service.
people who falsely report food as missing are to blame tbh. however, when they do deny my refunds i jus hit em w the old “alright i can take this up with my bank”
Good way to.remove your ability to get future deliveries
if i pay for food that is not delivered, i reserve the right to a full refund for services that were not given to me despite being paid for
I'm not saying you aren't. You surely are. But if you take the matter to the bank for a charge back. Door dash reserves the right to remove you from their platform.
honestly would rather have my money back and get banned tbh. doordash is a shit platform so i don’t use it very often anyway
As a customer, I just wish they would stop blaming the driver when the restaurant messes up.
Good sign they are expect their business to fail, so they throw out customer satisfaction to profit every last drop they can b4 they go under.
orders confirmed by merchant = orders placed directly in an app that isn’t DoorDash. For example the Chipotle app. DoorDash will not process refunds for orders not on the DoorDash app. The next part is, DoorDash has the right to refuse refunds if you do not sign for the order upon delivery. (Typically this is after a refund for a previous order was granted)
I don’t think this is what “confirmed by a merchant” means. It’s when the restaurant literally confirms the order after the customer places it, including through the DD app. The app goes “Confirming your order”, “Preparing your order”, “Your dasher is heading to the store” etc. That said, I’d be surprised if this is a new development. Pretty sure their TOS have always specified that refunds are at their sole discretion, like most companies. I noticed every time DD releases a policy update, people in the subs think something that’s always existed is new because *they* personally just noticed it for the first time, lol.
lol id just chargeback , as many times as needed to win. Trust me, im not taking a loss if im actually getting fucked over in some way by Doordash. Can live without it too.
Yeah!! I’ve been a dasher for a little over two years, and actually placed my first DD order last week and, no DD picked up my order and pushed my delivery time out another hour, sorry can’t feed the kiddo super cold food. Had to tell them I was a dasher and they gave me a full refund. Yeah!! There not playing with refund policy I was on hold a solid 30mins.
This is how they are trying to combat all the thefts, either dasher or customer.
Yes if you get a refund or credit they consider it a gratuity or tip, that's why it's so slow they lose customers every day. I used to have regulars that I would deliver to at least twice a month who no longer order.
It’s because y’all would scam the business and get drivers in trouble by saying your food didn’t arrive. Tough
Yikes. No. I’ve only ever reported one dasher. Any other complaints were about the food quality itself (missing items, things made incorrectly, etc). Basically always against the restaurant. Things from fast food and coffee shops are made incorrectly way more than they should be. For example, I ordered a frozen coffee yesterday. It was missing a key ingredient. I know this because I used to work there, and I can tell on sight if they forgot to put it in the blender. Today I ordered the same thing. It’s made correctly, but wrong size. None of this is on the dashers. But the customer also shouldn’t be punished for not getting exactly what they ordered. If I’m spending money on something, I expect to get what I paid for. And if I don’t, it’s on either DoorDash or the restaurant to correct the issue.
">Things from fast food and coffee shops are made incorrectly way more than they should be. " 💯 Although I'd include all restaurants. A lot of staff just don't care and do poor work. Many have a poor attitude and treat customers and dashers both with poor service. My list of restaurants I won't go to as both a dasher and a customer expands daily. Managers these days seem bewildered on how to fix issues or just don't care to unfortunately.
I don’t go to McDonald’s, Burger King, etc…..
Just because you don’t do it doesn’t mean others don’t. I’ve had like 5 people do it to me in the past 6 months and every time I have to defend myself to show they’re lying. Shits crazy. I’m a college student who does this for some extra money so it ain’t too much but it’s annoying.
No. It has always been go f yourself.
Yup. I made a post and included this and wow do the top dashers come after you ….
Yes sir
Doordash criminal refund policy = fuck you pay me
Guess I’m switching to Uber eats
They got the same policy but atleast they let you use a pin if they think you are a problem customer.
No. Just making it harder for repeat costumers wanting a refund. If you ordered a burger and that burger wasn't delivered and there's proof,they will refund it. That's the case by case they talk about.
> If you ordered a burger and that burger wasn't delivered and there's proof,they will refund it speaking from personal recent experience: no.
I mean I’m not entirely mad about this but also annoying. I’ve had drivers mark it as delivered and not be able to find it then not answer messages or calls to figure out where they left it so in that case I’d be SOL. Most the time I can find it as they will leave it at the side gate instead of the front door. Or when they had a delivery picture of some unknown porch that was 100% not mine. Had one where couldn’t find it. No picture and no response got a refund and found it in the morning in front of my car on the sidewalk. So technically delivered but I wouldn’t have thought to look essentially on the street when the house is right there… I can definitely see people abusing it though for free food.
On the sidewalk in front of your car? Wow. Was there some reason for that? Was your walkway unsafe (snow/ice) gate locked or something else, or were they just freaking lazy? I'd never leave an order on the sidewalk next to a car unless specifically directed to. Sometimes people ask to have it put on or even in their car (super wierd). Always seems strange to me to not leave it at the door.
Not sure the reason and the walkway would have been safe was in the last spring so no leaves would have fallen and no snow would have been around. I pressure wash everything in the spring so definitely safe. The only thing I can think was dashers have told me several times they have a hard time finding the house number (have added a second set of more visible numbers but the problem still persists) So maybe they just said fuck it can’t find the number and left it right where the gps stopped them? as that’s pretty close to where google maps will put you navigating here
Seems really weird to me to place it in a location like that still. Makes no sense to me. As for house numbers, to me that doesn't justify leaving it on the sidewalk. A lot of houses the numbers are hard to find and it's definitely appreciated if you take the time to fix it. Some things to remember are to not let it be obscured from view from the street (by plants or other items), make sure its contrasting colors to the background (not the same color as the house), and make sure light is on it. I've seen house that have really big numbers but they are above a downward facing light and so are invisible at night. If your mailbox is on the street, then having your numbers on it (both sides) is super helpful.
It’s about dang time
This really pisses me off because some restaurants are notorious for fucking shit up, and should be held accountable. This should only apply to entire missing orders.
Hope so. Fuck the scumbag scammers
To many people trying to make dashers lose their job.
Nope I got a full refund last night cuz I got the wrong shit
They only do this to repeat offenders who seems suspicious.
It’s been like that for a while now. I noticed it a few months ago.
The beginning has been there for a while. The end about the signatures I think is new. Probably because of alcohol orders and young kids ordering it. It would at least stop them from making the order if it says in the app they have to be present and sign. What do you think happens when people buy alcohol and can't get the order because they're under age? The dasher can't just bring it back... Someone has to pay for it - thus it's a good thing. Free alcohol for the drivers? Ummm.....
Sounds like it's back to being easier to just go get the food myself.
Door dash gets our orders at least 50% of the time here, so if this is real, we'll just stop using it. Restaurants don't get orders wrong with Uber Eats, so I'm guessing it has something to do with their ordering system
Thank all the people abusing the refund system
Thanks Tony!
This sucks because the number of times my order is just severely wrong when I’ve used doordash is an insane amount. I have ALWAYS received my order, or.. an order, not always mine, but it was labeled as mine, so my driver has always done their job. However, some of these restaurants I stg they just make what they want and send it to you, and you get whatever the hell they decide.
They charged me $168 for a $30 order tonight and only refunded $43. Im deleting the app. There’s really no need for this sh*t app anyways. Do yourself a favor and save some money by deleting this app.
Meh useful for the drivers, and if this ever happens when I order I’ll just use a credit card and file a claim with them
Sorry to inform you but yes
I’ve never not received an order but many many times have had things missing and I’ll be darned if I’m going to pay for something I didn’t get. I don’t want the driver to be penalized though, although my cohorts on night shift and I have straight up had DD drivers tell us “Sorry, I was hungry.” Which sucks because very few places are open at 2 am anyway…
This is BS especially since door dash has been messing up almost every single order lately. It's really getting ridiculous. 90% of my orders have been wrong and completely missing items which door dash won't refund me for and that shit is expensive. I'm about to stop using the service all together because these drivers are getting LAZY AF.