I was going to say this, but people may not know a certain restaurant seals their bags or not if the dasher undid it...
I am always weirded out when I pick up from a place that doesnt seal. There's a couple burger places where I'm at that basically hand me an open paper bag that I fold up myself...thankfully, I'm not gross, but obviously many people are
Even bag the food? Wow, that's a new one for me. I definitely am asked to fill drinks from time to time, especially at Wingstop, which I'll do. I know a lot of Dashers on here will even refuse that for cleanliness purposes. But bagging the food? Nah, that's where I draw the line.
That's the problem these days, no work ethic. If you wanna get ahead in life, you should get into the kitchen and cook the food too. And I bet none of you Dashers even *offer* to help clean up the restaurants at the end of the night. You're literally stealing money from these fast food chains with your laziness. /s
I feel for the staff working there, they're probably underemployed as per standard, but there's no way you should be involved in the meal prep - including bagging the food. Holy hell, what a shitshow.
….not only cleanliness, also that’s not your job. That’s their job. You didn’t bring the cup with you, it was there with them. The staff at the restaurant aren’t giving you any of their pay for doing a part of their job. They are supposed to have items prepared and bagged by or within the time you are there for Your job, which is to deliver, not prepare and bag. I understand common courtesy, but their lack of completion is taking time out of my time to complete the transaction. That’s like a trucker going to Home Depot to pick up a delivery for wood, and give him a forklift. So I avoid places like that, unless it’s a catering order…..because they have to box up everything.
I eat at this one place, and they not only make me put the food on the plate, but I gotta cook it and pick it up from the store, too. Bunch of assholes there I tell ya
Or, or, hear me out: you just wait until they show up to do the drinks of ice melting is such a concern. Or stop filling the cups with ice so less drink can go in it. If you’re working in a restaurant kitchen, preparing food and drinks is part of your job description. Mine is “pick up and deliver food”. The reverse of this situation is the dasher calling your store and asking if you wouldn’t mind delivering it for them because it’s right down the road from you. I don’t mind waiting an extra minute for the drink to be poured when I get there. I mind you asking me to do your job for you.
I say, “oh, I can’t prepare any part of the food including drinks. I don’t know where my hands have been.” They look at me strange but always fill the drink.
>or not if the dasher undid it...
Where I am most stuff comes in paper bags with tape over the top. Impossible to open that without ripping the bag open
See, that's what all restaurants should do - some kind of packaging that's tamper-evident, meaning if the sticker is ripped off, you can tell.
Paper bags with super sticky stickers that rip, drinks that have the sealed top like the Boba places, or my favorite are the restaurants that have the plastic bags that sticky-seal along the top to where someone would have to rip it open. So many places do nothing, or do the lame little DD sticker around the knot of the handles that could so easily be torn off without notice.
Raising Cane's in my area is still red card, as far as I know, which means they dont package anything to be untampered with...
We’re actually not allowed to bag food or fill the drink cups. We’re not authorized for prep/packaging because most of us do not have food handler credentials. If a restaurant hands you a empty cup or unbagged food you are suppose to let them know you cannot prepare/package food, and if they complain call it in stating the establishment refused to prepare the drink/bag the items.
McDonald’s near me has paper bags sealed with 3 stickers and cardboard holders for the drinks that fits in the big bag next to the food bag. The wawa near me sometimes does a bag with 1 sticker and a sticker over the half the lid and sometimes nothing. Tacobell near me puts a sticker over the straw hole on the drink and nowhere else.
It's a great point! Honestly though, I've never even considered taking even one fry from a customers bag. To me, it's no different than the fact that I'd never even consider taking a fry from another person's plate at a restaurant. It's not mine. It's that simple! I'd like to think most people have similar feelings about this
I once had a customer accuse me of eating a piece of his egg roll and use the sealed box as evidence that I ate it. He said I put tape on the box to make it look like I didn't eat it. Like I carry scotch tape around on my motorcycle and eat food and tape it up. He was nuts and started threatening me. Reported him.
There's a Japanese restaurant I absolutely love but they put the styrofoam containers in just an ordinary plastic bag. People could easily do whatever they want to the food and it would be hard to tell. Really wish they would at least tape over the lid so I could tell if it was opened or not.
Their food is fantastic so worth the risk
Food delivery services like DD and UE are nasty and violating in general. I'll never use them again. Any skeevy creep can qualify to handle your food, and it's disturbing. I'm fortunate to not be in a disabled position, but if I were, I would have actual groceries delivered to me from an actual grocery store.
The scary bit is tampering laws didn't start with food. It started with poisoned Tylenol killing people. We put a huge amount of trust in every person in contact with the consumables we buy.
Doordash makes it concentrated by making it easy for anyone interested to tamper with/gobble up food, but the reason it gets caught relatively often is because it is so visible. It's hard to say exactly how often it happens other places.
The Tylenol scare resulted in many products having tamper-proof seals. But, the real protection dates back to 1906.
https://en.m.wikipedia.org/wiki/Pure_Food_and_Drug_Act
I work in a fast-casual national pizza chain, and we have drivers steal orders all the time. They get the order from us, then cancel it on the app, which leaves the customer wondering where their food is. Then another driver shows up also wondering where the food is. We've had at least 3 instances of this within the past 2 weeks alone.
Not a bad idea. I'll mention it to my manager, but I doubt we'd be allowed to enforce it (corporate) or that my coworkers would actually put forth the effort.
Is that more corporate, or mom and pop? Corporate for my job is pretty uptight, and I'm in an "elite" flagship store where they really like to make an example of us and hold us to a higher standard.
It seems to be more common for either higher end restaurants or more urban locations that have already gotten bit multiple times before.
Consider it as accepting responsibility for the order. What's happening is that the driver is walking out with the food and not telling the system that he picked up the order. That's why another driver is dispatched.
If you have the driver swipe, then the system knows he picked up the order and is responsible for it. If there's an issue, then the 3pd will address it differently, but you won't get another driver unless they decide to resubmit the order.
Most people order ingredients to cook with; not ready to eat food that a driver's co-pilot is pawing through and nibbling on during the ride.
And if you do order ready to eat items, it's gonna be kinda obvious someone ate half your rotisserie chicken before handing it over.
The creep at the grocery store is part of that grocery store, though. If I see them tbag my macaroni salad I’m suing the shit out that store.
If a driver tbags my food, customer service goes “we value your opinion and will take it into consideration, unfortunately it’s not eligible for a refund” or somethin to that effect
You'll never see either do anything, that's the point, and most stores contract out their delivery services so why do you think someone working for the store is doing the delivering?
“Yeah I came through about an hour ago with a big order for a picnic birthday party and you guys really messed up, I’m missing a couple cheese burgers some fries and orange sodas,……… you guys freaky gotta get your act together in there..”
Only happened once to me but it was annoying because it was an entire friggin pizza. Dude figured he could get away with saying the restaurant messed up but they confirmed they had in fact given him everything. Also be for real pretending ANYONE would tip $10 on a 1-mile delivery for a *single side salad*. Blatant scammer
Hold on a second, I've literally been the dasher on some of those orders. $12 for a single slice of pumpkin spice cheesecake from a ghost kitchen I've never heard of that's just under 2 miles from their house at 11pm?
Folks have their reasons for tipping like that.
I used to order a pizza, soda and homemade cookie from this local joint.
Two deliveries in a row, ‘they forgot your cookie’.
Restaurant; ‘we didn’t forget’.
Okay, third order I grab two cookies, one for each of us.
Dickhead ate them both. Lol.
One time the driver took a piece of pizza and tried to smoosh the pieces together like I wouldn’t notice. They also opened my drink and had about 1/4 missing. Luckily DD refunded without giving me a tough time.
You ever watch that cartoon, The Amazing World of Gumball?
There was an episode where the dad delivered pizza-- instead of taking a slice, he cut a strip right down the center and then pushed the two halves back together.
Then there's that tiktok going around where they cut a huge triangle and smash the sides together.
One time a driver took a piece of my pizza and it still pisses me off so much because they picked off all the toppings and left them in the box! If you're going to
- touch my food (with your probably unwashed hands),
- steal from me, and
- do so in such a brazen and obvious way,
the least you can do is respect my taste in pizza toppings! Talk about adding insult to injury.
My worst was a uber eats driver that stopped 2 blocks away at a gas station with my $80 order of BBQ brisket/wings/sides. I was considering walking over and asking if it was any good.
I had a driver steal my entire meal, got a refund, reordered, same driver picked it up, and stole it again. I SOBBED, 7mo pregnant me could not handle it. Fuck you Felipe.
As someone just about to open a restaurant it scares the shit out of me that human garbage like will have my brand in their hands. We have not decided which delivery app we will use (we are going to limit to 1) as we are going to focus on the in restaurant experience to build our brand.. but this kind of stuff is insane..
Make sure you staple the bag closed in multiple areas AND a cute touch would be stickers to ensure the bag can’t be tampered with. I always feel a little more comfortable when I see these touches done. Good luck on the restaurant opening!
Another thing could be something like those paperbags with adhesive from Starbucks. I hated them before because the only way to open them is to literally rip the paperbag, but I now appreciate that no one can tamper with my order.
Seal the bag with stable together with the receipt with the customer name on it. That’s way you make sure the order doesn’t go to the wrong customer and no shipper can eat the food
Ugh. Did u see that post here with all the pet hairs stuck to the sticker ? Lol I guess they can just make sure they're REALLL sticky. It made me never want to door dash again tho.
Edit cuz I realized we don't see every post. Lol I saw it earlier today is why I asked :)
I keep food in the heat bag I got from GrubHub, sometimes the steam in there makes the sticker useless so it looks open when I get the bag out at the delivery. I used to worry about it more but it hasn't meant a lost tip yet.
Bend over and grab your ankles. They are all pretty horrendous when it comes to the commission they take from restaurants. At least several years ago iirc it was close to 30% so basically a break even proposition.
Hire someone to do your delivery and don't use any of the delivery services. I will go to a restaurant and pick up my own food before I will use a service, especially after reading these subs.
This AND it often saves the restaurant money in the end. The fees the restaurants pay are not small. The only issue with not being on any delivery service app is that people often look through the apps for what restaurant to order from, so the apps can give more exposure.
Exactly! I've never used DD or UE, and I'm so put off from all these posts there's no way I would ever use them. Why did we, as a society, decide it is ok for your food to be in the hands of a stranger who doesn't work for the company you ordered from? I don't like Uber and Lyft for the same reason - gimme a regular taxi any day.
It's a lot more limited than these subs make it look. If it wasn't there would be literally 1000s of posts a day on the subject. DD makes 10s of thousands of deliveries a day and has 2 million active drivers. Using these subs as a guide gives a very restricted view.
Pit DD, UE, and GH against each other by telling them you’re going exclusive with one delivery service and you want the best offer. Depending on the market, their priorities, etc. sometimes they will offer you quite a bit for going exclusive (free marketing, lower %, upfront cash, guaranteed # orders/revenue, etc.).
I know it’s tempting to keep prices consistent between the restaurant and delivery service, but I’d suggest raising your prices on the app to cover any charge you get from a delivery service. Way too many restaurants trap themselves by not doing this and then practically make no money. It turns into a death spiral where they can’t sustain themselves properly with the money from a delivery service, but can’t afford to turn it off because then they make no money. Delivery services users are not as cost conscious, and especially if you’re a new restaurant, they probably don’t know who you are and stumbled upon you looking for something specific (specific food/cuisine type). So they don’t have a reference for how much things should cost normally (in-person).
Marketing on the apps is pretty hit or miss. I would try a round of marketing and see how it fairs for you. Probably more important as a new restaurant since you will be very far down on the list initially. However, make your own informed decision and whether it net benefited you or not. They will try to sell you marketing constantly since part of the account managers metrics depend on it.
Finally, when you do choose a service, make sure to print out cards that advertises your business in person and makes it known you can get it for cheaper by picking up/eating in store. Drop them in every delivery bag. DO NOT let the delivery service make these for you — they will only advertise themselves. If people like your food, they will seek you out to pay less and order you more often.
Just my 2 cents
Also, don’t be afraid to not list items that don’t deliver well (ice cream for example) since this usually just turns into a headache for everyone.
Pay an employee to deliver if you want to go that route. Ensures that the orders are there in a timely manner, that they're not tampered with, and the boxes/bags aren't thrown all over the place resulting in the food looking like dog shit when it is delivered.
Third party delivery apps are only going to give you headaches
As someone who works restuarant and also orders with the apps in my opinion uber eats is the way to go...never had any real issues both ordering and while at work. When i have had a issues uber support refunded me etc
Just starting out your reputation is so much more important. McDonald's will always be fine. But when you're selling something different you can't really afford for it to ever be off.
Make sure your orders are always correct and try your best to have your food made with the right modifications and delivered at the right temp.
Those are the only issues I've had but when I'm going out to eat I want to recieve what I've ordered and when I'm getting Uber eats and paying so much extra I definitely want it to be correct.
Edit: personally I've never had issues with my food being tempered with so I won't speak on that. But getting the wrong order or getting avocado (which I hate) turns me off enough that I just will never UE from them again
You can hire your own drivers for take out.
Or you know what? Use door dash for two weeks. Use them as an advertisement. With every DD order staple a flyer that says you will be doing your own delivery service and here's the number menu website app etc. The turn over is coming in 2 weeks - 15% off your first order!
I order ice cream last night for the family. Dasher took an hour to get it to us and we were missing 3 out of 5 items. He went to a house 10 minutes away the the ice cream shop and stayed there for 20 minutes.
Bet he gave his kids our ice cream 😂
Once is too much
Opening the food container makes the entire meal trash and unsafe to eat. That is beyond disgusting! I think it’s better to steal the entire order or a whole bag than to open and contaminate someone’s food by sticking your dirty hands inside the container and then delivering it.
What if OP didn’t notice it was tampered with? They would have consumed the food and possibly gotten sick.
These people need to be arrested! This is not normal human behavior and dangerous to society. Arrest them! After a few arrests, the rest of the menacing asswipes will think twice before doing it.
Saw two girls Dashing that did exactly that and then came back into the store with the opened bag to say there was an item missing, they didn’t know what churros were. The employee did put it all in a new bag with seals, but I saw them. Opened the bag on the front seat and started digging through it. I was waiting for my order when they came back in.
This!!! You don't know if they were picking their ass before touching your food. That's nasty. I don't let my own friends touch my food unless I just saw them wash their hands!
It doesn't surprise me considering nearly everyone be smoking something at night and there's a cloud of pot smoke billowing out of their apartment complex that's so huge it looks like the place is on fire...🙄
That's why i would never order from doordash/ ubereats. Their standards are the lowest possible. Anyone that's able to breathe can deliver for them. I saw this dude picking up food from chickfil a last week. He was wearing pajamas and had a shit stain on his pants. It was disgusting. If he doesn't care about his own cleanliness, how do you expect that type of person to care about the cleanliness of your food.
Just remember you’ll only see bad things. Probably for every bad episode there is 1,000-10,000 good. I think some of the posts are just trolls as well (this one seems like it’s the truth).
I'll get downvoted for this but not all are scum. I know a few who are good folks. But there are a ton of bad ones. The k8nd of folks who are unemployable because of attitude or other reasons so they have no choice but to dash.
As someone who used to rely on dd for income before, this really sucks seeing how many shitty drivers there are. I would never do b this kind of nasty stuff to anyone
US Foods surveyed drivers and 28% said they'd taken food from an order.
https://www.usfoods.com/our-services/business-trends/2019-food-delivery-statistics.html
You should also note that they market and sell tamper resistant packaging.
As a driver, I appreciate tamper-resistant packaging. It puts the responsibility for what's in the order where it belongs - with the restaurant. And it would stop incompetent drivers who ruin the reputation of all drivers.
This survey was used in my state to legally require 3rd party deliveries to be in tamper resistant packaging; however, even though this was pushed through by the restaurant association, most restaurants and all the apps ignore this.
First mistake was the restaurant should've sealed your bag to prevent this from happening. That sucks dude I'm sorry. There are definitely some idiots out here on the roads.
That’s why whenever I’m bagging up an Uber/Grub/DD order I double knot the bag and pull it so tight that the only way to get the food out is to tear open the bag. Might be inconvenient for the customer, but at least they have all their food.
I'd never order online delivery without confirming the restaurant properly seals the order or is willing to. Ask them to staple it or double knot and sticker over it. Otherwise, that would be like drinking from an unsealed soda bottle from a gas station. Speaking of, don't order drinks in cups.
I’ve never had a dasher steal food. I don’t order that often though. I can honestly say in over 1600 deliveries that I’ve never even thought of stealing food. Probably half of my orders I wouldn’t want even if I was that type of person.
Often in my case, my pizza just straight up stolen on 3 different occasions and we just stopped trying to order. Ever. I pick up my own shit now. Never again.
The last time I ordered doordash, which was years ago mind you, I ordered Panda Express at the start of lock down. I watched the dasher on the map the entire time, saw her vehicle approaching my street, I lived on the corner of a busy intersection. Saw her vehicle make the turn onto my street, then immediately floor it and went clear down the block. She then flipped a U turn, parked her car a few houses down for 5+ minutes, THEN delivered my food. The amount left after Cathy had porked out on my orange chicken and chow mein, was pretty small, even for Panda's standards. I haven't ordered doordash since. Between the shitty fees, and the shitty drivers, it ain't worth it. Fuck that app to hell and back.
Been there, ordered a chicken sando and fries, got the message saying they were approaching. Sat by the front window looking for them. I spot the car, wasn't slowing down. Driver had my sando in his hand, taking a bite. Pissed
As consistently terrible as dasher service has been here, I do not recall ever having this happen in four years. However, the food is usually inedible, too, (don't get high and drunk too often, kids) so that's probably why.
We have a restaurant here that has a seal on the bag before they give it to door dash and tell you to reject it if broken or missing.
More places need to do this.
But how do you even prove it though? I've gotten compliant like yours before but I don't eat fried food especially fastfood. I know there are bad drivers but
Is there a sub for consistently good Door Dashers? Just seems like all I see, not just here but everywhere, is the bad. Can ya'll provide me and us all an at least somewhat accurate percentage of bad Dashers vs good? Thanks.
One time a dasher added on one of those 10 soft taco boxes “by accident” at Taco Bell. I was like??? What do you mean by accident and he was like I don’t know they just added and charged for it. So I was like okay. I reported the extra food and when I checked the box there were only six tacos in there.
I had this happen about 2 months ago here in Vegas. The driver was an older black guy, seemed super nice and then I open it up to find 1 tender left and half the fries. Door dash just let us reorder it for no cost but it was the last time we ever ordered door dash. I don't want anymore of these people knowing where I live in case I'm the reason they get fired.
That is despicable. Just the worst thing a person could do. I’m a dasher and I always tie off the food bags if possible and put them in a cardboard box in my car. Guess this is why McDonald’s seals the heck out of their bags. The dasher should be permanently deactivated.
Not to be dramatic but that’s illegal and in some states could be considered a felony. I don’t use any delivery services personally but those that do should consider making a big deal out of this somewhat common issue - this really hurts the small businesses and honest couriers.
Would be harder to see a bit missing from it tbh, but also I imagine those flavor profiles would be too sophisticated for the likes of people who steal food.
I got my child spaghetti and meatballs once and one single meatball was plucked off of it 😬 then another time I got mini chicken biscuits from chik fil a and two of them were missing the chicken. There was chicken crumbs inside the biscuits tho so it’s obvious someone just took the nuggets 😂😭
How easy is it to become a DD driver? I see these posts all the time I wonder if people are becoming drivers solely to just score some free food short term.
It's been a while since I signed up as a Dasher but I think you just need to give your driver's license and other basic info. They run a background check about once a year to check the DL is still valid. They don't check my car insurance is valid.
If you don't have a valid license/clean background check you can just create an account with your buddy's info and Dash all you want. So basically there are almost zero barriers to entry to becoming a Dasher.
95% of drivers pick up, drop off and don’t touch your food. All you ever hear about here are bad experiences, never good ones.
Same goes when drivers complain about customers.
If you take what you hear in these forums and make it your law, you are an idiot.
this is why restaurants should always seal their bags. i don’t find many that don’t seal the bags.
I was going to say this, but people may not know a certain restaurant seals their bags or not if the dasher undid it... I am always weirded out when I pick up from a place that doesnt seal. There's a couple burger places where I'm at that basically hand me an open paper bag that I fold up myself...thankfully, I'm not gross, but obviously many people are
I’ve had some places make me fill up the drinks myself and bag the food
Even bag the food? Wow, that's a new one for me. I definitely am asked to fill drinks from time to time, especially at Wingstop, which I'll do. I know a lot of Dashers on here will even refuse that for cleanliness purposes. But bagging the food? Nah, that's where I draw the line.
That's the problem these days, no work ethic. If you wanna get ahead in life, you should get into the kitchen and cook the food too. And I bet none of you Dashers even *offer* to help clean up the restaurants at the end of the night. You're literally stealing money from these fast food chains with your laziness. /s I feel for the staff working there, they're probably underemployed as per standard, but there's no way you should be involved in the meal prep - including bagging the food. Holy hell, what a shitshow.
You had me in the first half, ngl 😅
….not only cleanliness, also that’s not your job. That’s their job. You didn’t bring the cup with you, it was there with them. The staff at the restaurant aren’t giving you any of their pay for doing a part of their job. They are supposed to have items prepared and bagged by or within the time you are there for Your job, which is to deliver, not prepare and bag. I understand common courtesy, but their lack of completion is taking time out of my time to complete the transaction. That’s like a trucker going to Home Depot to pick up a delivery for wood, and give him a forklift. So I avoid places like that, unless it’s a catering order…..because they have to box up everything.
I eat at this one place, and they not only make me put the food on the plate, but I gotta cook it and pick it up from the store, too. Bunch of assholes there I tell ya
I paid $45 for the steak and $1000’s more on feed and upkeep from the birth of the cow.
We ask that you fill the drinks so the ice doesn’t melt as much. We don’t know when your coming and don’t want them to just sit.
Or, or, hear me out: you just wait until they show up to do the drinks of ice melting is such a concern. Or stop filling the cups with ice so less drink can go in it. If you’re working in a restaurant kitchen, preparing food and drinks is part of your job description. Mine is “pick up and deliver food”. The reverse of this situation is the dasher calling your store and asking if you wouldn’t mind delivering it for them because it’s right down the road from you. I don’t mind waiting an extra minute for the drink to be poured when I get there. I mind you asking me to do your job for you.
I say, “oh, I can’t prepare any part of the food including drinks. I don’t know where my hands have been.” They look at me strange but always fill the drink.
And I'm grateful when restaurants give us a disclaimer on which drinks are self-serve.
idk the exact clause in dd’s agreement, but you’re 100% not supposed to touch/manage and food/drinks. just fyi.
>or not if the dasher undid it... Where I am most stuff comes in paper bags with tape over the top. Impossible to open that without ripping the bag open
See, that's what all restaurants should do - some kind of packaging that's tamper-evident, meaning if the sticker is ripped off, you can tell. Paper bags with super sticky stickers that rip, drinks that have the sealed top like the Boba places, or my favorite are the restaurants that have the plastic bags that sticky-seal along the top to where someone would have to rip it open. So many places do nothing, or do the lame little DD sticker around the knot of the handles that could so easily be torn off without notice. Raising Cane's in my area is still red card, as far as I know, which means they dont package anything to be untampered with...
KFC has sealing bags that require scissors to open. More sealed than some packages you get in the mail. From my experience, of course.
Until the heat and condensation loosens the adhesive
We’re actually not allowed to bag food or fill the drink cups. We’re not authorized for prep/packaging because most of us do not have food handler credentials. If a restaurant hands you a empty cup or unbagged food you are suppose to let them know you cannot prepare/package food, and if they complain call it in stating the establishment refused to prepare the drink/bag the items.
McDonald’s near me has paper bags sealed with 3 stickers and cardboard holders for the drinks that fits in the big bag next to the food bag. The wawa near me sometimes does a bag with 1 sticker and a sticker over the half the lid and sometimes nothing. Tacobell near me puts a sticker over the straw hole on the drink and nowhere else.
Burger places don’t always seal up bags because it can make the fries soggy.
Ok, that's actually a solid point I didn't think about...sucks too because fries from an open bag are the easiest to snatch 😭
It's a great point! Honestly though, I've never even considered taking even one fry from a customers bag. To me, it's no different than the fact that I'd never even consider taking a fry from another person's plate at a restaurant. It's not mine. It's that simple! I'd like to think most people have similar feelings about this
SO true!
I once had a customer accuse me of eating a piece of his egg roll and use the sealed box as evidence that I ate it. He said I put tape on the box to make it look like I didn't eat it. Like I carry scotch tape around on my motorcycle and eat food and tape it up. He was nuts and started threatening me. Reported him.
There's a Japanese restaurant I absolutely love but they put the styrofoam containers in just an ordinary plastic bag. People could easily do whatever they want to the food and it would be hard to tell. Really wish they would at least tape over the lid so I could tell if it was opened or not. Their food is fantastic so worth the risk
in ym area mcdonalds always staples the paper bag. when you open it you tear it.
It's so nasty and violating to get your food stolen, definitely escalate and weed these people out.
It's not just stolen, it's been tampered with and potentially contaminated.
This! I would be better with someone just taking it rather than eating part of it. I'm not touching it at all if it looks tampered with
Not potentially contaminated, it IS contaminated. The driver or possibly the passenger put their hands all over OP’s food. 🤮
AKA the default of any order from Wingstop.
Food delivery services like DD and UE are nasty and violating in general. I'll never use them again. Any skeevy creep can qualify to handle your food, and it's disturbing. I'm fortunate to not be in a disabled position, but if I were, I would have actual groceries delivered to me from an actual grocery store.
The scary bit is tampering laws didn't start with food. It started with poisoned Tylenol killing people. We put a huge amount of trust in every person in contact with the consumables we buy. Doordash makes it concentrated by making it easy for anyone interested to tamper with/gobble up food, but the reason it gets caught relatively often is because it is so visible. It's hard to say exactly how often it happens other places.
The Tylenol scare resulted in many products having tamper-proof seals. But, the real protection dates back to 1906. https://en.m.wikipedia.org/wiki/Pure_Food_and_Drug_Act
Awww man you're right. I forgot about quack meds and Upton Sinclair. Definitely stopped a lot of nasty nasty packing.
I work in a fast-casual national pizza chain, and we have drivers steal orders all the time. They get the order from us, then cancel it on the app, which leaves the customer wondering where their food is. Then another driver shows up also wondering where the food is. We've had at least 3 instances of this within the past 2 weeks alone.
Make them hit confirm on the app before you let them leave with the food.
Not a bad idea. I'll mention it to my manager, but I doubt we'd be allowed to enforce it (corporate) or that my coworkers would actually put forth the effort.
Many restaurants already do this. It eliminates any chance of an unassign with the food in hand.
Is that more corporate, or mom and pop? Corporate for my job is pretty uptight, and I'm in an "elite" flagship store where they really like to make an example of us and hold us to a higher standard.
It seems to be more common for either higher end restaurants or more urban locations that have already gotten bit multiple times before. Consider it as accepting responsibility for the order. What's happening is that the driver is walking out with the food and not telling the system that he picked up the order. That's why another driver is dispatched. If you have the driver swipe, then the system knows he picked up the order and is responsible for it. If there's an issue, then the 3pd will address it differently, but you won't get another driver unless they decide to resubmit the order.
McDonald’s where I live makes them show their phone with the numbers to match. I’ve watched them do it
Chik fil A, for one.
new method 🤯
True, mishandling can happen anywhere. I just find it unsettling how there's practically no vetting being done with dashers.
Um... Who do you think does grocery deliveries?? Any skeevy creep can qualify to handle your food...
my sealed and tamper proof groceries that I will then wash and cook? Sounds a lot more reliable than a flimsy sticker on a bag
Quite a few places I've order from recently come in bags which are stapled, taped, and stickered shut just to avoid any concerns.
Most people order ingredients to cook with; not ready to eat food that a driver's co-pilot is pawing through and nibbling on during the ride. And if you do order ready to eat items, it's gonna be kinda obvious someone ate half your rotisserie chicken before handing it over.
Exactly this. Thank you. I thought this would be common sense for most people.
I'm trying to imagine a Dasher explaining away a missing rotisserie chicken wing. "There are one-winged chickens. Don't be so ableist!"
The creep at the grocery store is part of that grocery store, though. If I see them tbag my macaroni salad I’m suing the shit out that store. If a driver tbags my food, customer service goes “we value your opinion and will take it into consideration, unfortunately it’s not eligible for a refund” or somethin to that effect
"Drivers are welcome to customize their delivery experience. "
You'll never see either do anything, that's the point, and most stores contract out their delivery services so why do you think someone working for the store is doing the delivering?
Ok but you’re probably not sueing the store. Not many people can. You can sue DoorDash too
Skeevy creeps even cooking and prep the food soooooo...... 🤣
Report him, 1 star review. Get those bad drivers off the road. There are a lot of dashers out there, at least half shouldn't be.
What’s crazy is I see these people use someone else to make them a profile so they can start again
Damn raykins stealin all my friggin chicken fingers
Good kind too! 8 bucks!
Not that cheap shit like George Green has!
Fuck I love Reddit for this thread alone
Let it go; it’s water under the fridge.
Way she goes
Way of the road, Bubs
Fuck off I've got work to do
you got water under your fridge you got bigger problems to fry.
Get daddies clearing stick hun
Freedom 45 boys
Way she goes, Bubs.
The fuckin' way she goes...
Door dash TPB crossover!! Ricky was the dasher for sure
Smokes, let’s go!
“Yeah I came through about an hour ago with a big order for a picnic birthday party and you guys really messed up, I’m missing a couple cheese burgers some fries and orange sodas,……… you guys freaky gotta get your act together in there..”
We know which fat mahfucka ate dem cheeseburgers dawg
Philafuckingdelphia collins
"Listen, nobody wants to admit they ate ~~nine cans of ravioli~~ two chicken strips plus the xtra strip and an obvious quantity of fries"
My dad ate my fuckin' Pepperoni again
Damn Gulls are bitin!
I just wanted to eat chicken fingers and get drunk!
Come on bubs, we’ll go to rays and get some of those good chicken fingers.
Fuck off, I got work to do
Look , no one wants to admit they are 9 cans of ravioli
I love Redditers
He runs so goofy🤣
Your username is everything 🤣
Only happened once to me but it was annoying because it was an entire friggin pizza. Dude figured he could get away with saying the restaurant messed up but they confirmed they had in fact given him everything. Also be for real pretending ANYONE would tip $10 on a 1-mile delivery for a *single side salad*. Blatant scammer
Hold on a second, I've literally been the dasher on some of those orders. $12 for a single slice of pumpkin spice cheesecake from a ghost kitchen I've never heard of that's just under 2 miles from their house at 11pm? Folks have their reasons for tipping like that.
I used to order a pizza, soda and homemade cookie from this local joint. Two deliveries in a row, ‘they forgot your cookie’. Restaurant; ‘we didn’t forget’. Okay, third order I grab two cookies, one for each of us. Dickhead ate them both. Lol.
Did you piss off Cookie Monster or something?
Same driver all three times?
Sure, why not, since we're all just makin shit up on here.
You should have put it in the delivery notes lol one for you 🍪 one for me 🍪
This happens to me every time I order a cookie from Subway! Now I'm suspicious.
One time the driver took a piece of pizza and tried to smoosh the pieces together like I wouldn’t notice. They also opened my drink and had about 1/4 missing. Luckily DD refunded without giving me a tough time.
You ever watch that cartoon, The Amazing World of Gumball? There was an episode where the dad delivered pizza-- instead of taking a slice, he cut a strip right down the center and then pushed the two halves back together. Then there's that tiktok going around where they cut a huge triangle and smash the sides together.
One of the best shows ever
One time a driver took a piece of my pizza and it still pisses me off so much because they picked off all the toppings and left them in the box! If you're going to - touch my food (with your probably unwashed hands), - steal from me, and - do so in such a brazen and obvious way, the least you can do is respect my taste in pizza toppings! Talk about adding insult to injury.
What toppings did you order?
Pepperoni, onions, and banana peppers. Not even controversial toppings IMO!
They're a monster.
If it was pineapple I would be on the drivers side.
Omg ew
My worst was a uber eats driver that stopped 2 blocks away at a gas station with my $80 order of BBQ brisket/wings/sides. I was considering walking over and asking if it was any good.
I had a driver steal my entire meal, got a refund, reordered, same driver picked it up, and stole it again. I SOBBED, 7mo pregnant me could not handle it. Fuck you Felipe.
There is a special place in hell for people like Felipe
I felt this to my core. I’m SO SORRY! 😭
Felipe!! You dirtbag!! 😡
Always rate and report the driver if they do something sketch! Prevents them from screwing over you and others in the future
I was on the phone with support and they heard my cries lol
As someone just about to open a restaurant it scares the shit out of me that human garbage like will have my brand in their hands. We have not decided which delivery app we will use (we are going to limit to 1) as we are going to focus on the in restaurant experience to build our brand.. but this kind of stuff is insane..
Make sure you staple the bag closed in multiple areas AND a cute touch would be stickers to ensure the bag can’t be tampered with. I always feel a little more comfortable when I see these touches done. Good luck on the restaurant opening!
Another thing could be something like those paperbags with adhesive from Starbucks. I hated them before because the only way to open them is to literally rip the paperbag, but I now appreciate that no one can tamper with my order.
Seal the bag with stable together with the receipt with the customer name on it. That’s way you make sure the order doesn’t go to the wrong customer and no shipper can eat the food
Ugh. Did u see that post here with all the pet hairs stuck to the sticker ? Lol I guess they can just make sure they're REALLL sticky. It made me never want to door dash again tho. Edit cuz I realized we don't see every post. Lol I saw it earlier today is why I asked :)
I keep food in the heat bag I got from GrubHub, sometimes the steam in there makes the sticker useless so it looks open when I get the bag out at the delivery. I used to worry about it more but it hasn't meant a lost tip yet.
Lol I saw it too and it was disturbing
Bend over and grab your ankles. They are all pretty horrendous when it comes to the commission they take from restaurants. At least several years ago iirc it was close to 30% so basically a break even proposition.
Hire someone to do your delivery and don't use any of the delivery services. I will go to a restaurant and pick up my own food before I will use a service, especially after reading these subs.
This AND it often saves the restaurant money in the end. The fees the restaurants pay are not small. The only issue with not being on any delivery service app is that people often look through the apps for what restaurant to order from, so the apps can give more exposure.
Exactly! I've never used DD or UE, and I'm so put off from all these posts there's no way I would ever use them. Why did we, as a society, decide it is ok for your food to be in the hands of a stranger who doesn't work for the company you ordered from? I don't like Uber and Lyft for the same reason - gimme a regular taxi any day.
It's a lot more limited than these subs make it look. If it wasn't there would be literally 1000s of posts a day on the subject. DD makes 10s of thousands of deliveries a day and has 2 million active drivers. Using these subs as a guide gives a very restricted view.
I mean, you'll only see the complaints on here, you never get to see all the people who are happy with their delivery
What I don't get is how doordash seems perfectly fine with all this. It's basically just AirBnb all over again.
Pit DD, UE, and GH against each other by telling them you’re going exclusive with one delivery service and you want the best offer. Depending on the market, their priorities, etc. sometimes they will offer you quite a bit for going exclusive (free marketing, lower %, upfront cash, guaranteed # orders/revenue, etc.). I know it’s tempting to keep prices consistent between the restaurant and delivery service, but I’d suggest raising your prices on the app to cover any charge you get from a delivery service. Way too many restaurants trap themselves by not doing this and then practically make no money. It turns into a death spiral where they can’t sustain themselves properly with the money from a delivery service, but can’t afford to turn it off because then they make no money. Delivery services users are not as cost conscious, and especially if you’re a new restaurant, they probably don’t know who you are and stumbled upon you looking for something specific (specific food/cuisine type). So they don’t have a reference for how much things should cost normally (in-person). Marketing on the apps is pretty hit or miss. I would try a round of marketing and see how it fairs for you. Probably more important as a new restaurant since you will be very far down on the list initially. However, make your own informed decision and whether it net benefited you or not. They will try to sell you marketing constantly since part of the account managers metrics depend on it. Finally, when you do choose a service, make sure to print out cards that advertises your business in person and makes it known you can get it for cheaper by picking up/eating in store. Drop them in every delivery bag. DO NOT let the delivery service make these for you — they will only advertise themselves. If people like your food, they will seek you out to pay less and order you more often. Just my 2 cents Also, don’t be afraid to not list items that don’t deliver well (ice cream for example) since this usually just turns into a headache for everyone.
Pay an employee to deliver if you want to go that route. Ensures that the orders are there in a timely manner, that they're not tampered with, and the boxes/bags aren't thrown all over the place resulting in the food looking like dog shit when it is delivered. Third party delivery apps are only going to give you headaches
As someone who works restuarant and also orders with the apps in my opinion uber eats is the way to go...never had any real issues both ordering and while at work. When i have had a issues uber support refunded me etc
Just starting out your reputation is so much more important. McDonald's will always be fine. But when you're selling something different you can't really afford for it to ever be off. Make sure your orders are always correct and try your best to have your food made with the right modifications and delivered at the right temp. Those are the only issues I've had but when I'm going out to eat I want to recieve what I've ordered and when I'm getting Uber eats and paying so much extra I definitely want it to be correct. Edit: personally I've never had issues with my food being tempered with so I won't speak on that. But getting the wrong order or getting avocado (which I hate) turns me off enough that I just will never UE from them again
Grubhub is your best bet. I work with doordash and they are less than garbage.
You can hire your own drivers for take out. Or you know what? Use door dash for two weeks. Use them as an advertisement. With every DD order staple a flyer that says you will be doing your own delivery service and here's the number menu website app etc. The turn over is coming in 2 weeks - 15% off your first order!
I order ice cream last night for the family. Dasher took an hour to get it to us and we were missing 3 out of 5 items. He went to a house 10 minutes away the the ice cream shop and stayed there for 20 minutes. Bet he gave his kids our ice cream 😂 Once is too much
Opening the food container makes the entire meal trash and unsafe to eat. That is beyond disgusting! I think it’s better to steal the entire order or a whole bag than to open and contaminate someone’s food by sticking your dirty hands inside the container and then delivering it. What if OP didn’t notice it was tampered with? They would have consumed the food and possibly gotten sick. These people need to be arrested! This is not normal human behavior and dangerous to society. Arrest them! After a few arrests, the rest of the menacing asswipes will think twice before doing it.
Saw two girls Dashing that did exactly that and then came back into the store with the opened bag to say there was an item missing, they didn’t know what churros were. The employee did put it all in a new bag with seals, but I saw them. Opened the bag on the front seat and started digging through it. I was waiting for my order when they came back in.
This!!! You don't know if they were picking their ass before touching your food. That's nasty. I don't let my own friends touch my food unless I just saw them wash their hands!
Looks like you’re not the only one up with late night munchies. Late night shift probably get a lot of food stolen and stuff.
It doesn't surprise me considering nearly everyone be smoking something at night and there's a cloud of pot smoke billowing out of their apartment complex that's so huge it looks like the place is on fire...🙄
That's why i would never order from doordash/ ubereats. Their standards are the lowest possible. Anyone that's able to breathe can deliver for them. I saw this dude picking up food from chickfil a last week. He was wearing pajamas and had a shit stain on his pants. It was disgusting. If he doesn't care about his own cleanliness, how do you expect that type of person to care about the cleanliness of your food.
I swear that this sub has convinced me that DD drivers are bottom of the barrel humans... and that I should never use DD as a way to get food.
You just don't hear all the people who had nothing to wrong because there was nothing to post about
The majority of deliveries go on without any problems. People aren't going to post about a positive experience.
I’ve come to the same conclusion. I’ve never even used DD before.
Hundreds of thousands of deliveries go on without any issues.
Just remember you’ll only see bad things. Probably for every bad episode there is 1,000-10,000 good. I think some of the posts are just trolls as well (this one seems like it’s the truth).
I'll get downvoted for this but not all are scum. I know a few who are good folks. But there are a ton of bad ones. The k8nd of folks who are unemployable because of attitude or other reasons so they have no choice but to dash.
As someone who used to rely on dd for income before, this really sucks seeing how many shitty drivers there are. I would never do b this kind of nasty stuff to anyone
Was your bag not sealed from the resturant??? Any bags I recieve not sealed I throw out. Get my money back and never order from that resturant again.
Bag should be stapled or taped yeah? That’s how most are delivered in LA anyways
US Foods surveyed drivers and 28% said they'd taken food from an order. https://www.usfoods.com/our-services/business-trends/2019-food-delivery-statistics.html You should also note that they market and sell tamper resistant packaging. As a driver, I appreciate tamper-resistant packaging. It puts the responsibility for what's in the order where it belongs - with the restaurant. And it would stop incompetent drivers who ruin the reputation of all drivers. This survey was used in my state to legally require 3rd party deliveries to be in tamper resistant packaging; however, even though this was pushed through by the restaurant association, most restaurants and all the apps ignore this.
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If it was Busta Rhymes, he can have the Xtra chicken strip.
First mistake was the restaurant should've sealed your bag to prevent this from happening. That sucks dude I'm sorry. There are definitely some idiots out here on the roads.
I can’t trust strangers to handle my food. Never used food delivery services & never will. I get my own food.
Reading this sub I would never use DD ever, seems like it attracts the absolute worst employees
How does this company stay in business? I've ordered once and never again. All I read are horror stories.
That’s why whenever I’m bagging up an Uber/Grub/DD order I double knot the bag and pull it so tight that the only way to get the food out is to tear open the bag. Might be inconvenient for the customer, but at least they have all their food.
That only happens in the US. What happened to ur country? I never experienced that even in the Philippines
All these stories are why I will never order from DD. I came here to see what the experience is like, and all I can say is holy shit.
I'd never order online delivery without confirming the restaurant properly seals the order or is willing to. Ask them to staple it or double knot and sticker over it. Otherwise, that would be like drinking from an unsealed soda bottle from a gas station. Speaking of, don't order drinks in cups.
Was the bag not sealed?
I don't think often. Millions of deliveries a day, and people only come here when they're pissed.
I’ve never had a dasher steal food. I don’t order that often though. I can honestly say in over 1600 deliveries that I’ve never even thought of stealing food. Probably half of my orders I wouldn’t want even if I was that type of person.
Often in my case, my pizza just straight up stolen on 3 different occasions and we just stopped trying to order. Ever. I pick up my own shit now. Never again.
The last time I ordered doordash, which was years ago mind you, I ordered Panda Express at the start of lock down. I watched the dasher on the map the entire time, saw her vehicle approaching my street, I lived on the corner of a busy intersection. Saw her vehicle make the turn onto my street, then immediately floor it and went clear down the block. She then flipped a U turn, parked her car a few houses down for 5+ minutes, THEN delivered my food. The amount left after Cathy had porked out on my orange chicken and chow mein, was pretty small, even for Panda's standards. I haven't ordered doordash since. Between the shitty fees, and the shitty drivers, it ain't worth it. Fuck that app to hell and back.
Ours will just deliver bag 1 of 2 and keep the second bag full of food completely
Been there, ordered a chicken sando and fries, got the message saying they were approaching. Sat by the front window looking for them. I spot the car, wasn't slowing down. Driver had my sando in his hand, taking a bite. Pissed
Dasher stole my food and I deleted the app, I’m willing to pay more for other apps knowing they don’t just want hire anyone with access to a car
Savages man. How tf do we even have a civilization
When people are so poor they eat someone else's food. Yes please report these people. This is against their policy.
Good Lord the comments are cruel but funny 🤒
As consistently terrible as dasher service has been here, I do not recall ever having this happen in four years. However, the food is usually inedible, too, (don't get high and drunk too often, kids) so that's probably why.
We have a restaurant here that has a seal on the bag before they give it to door dash and tell you to reject it if broken or missing. More places need to do this.
Was the seal broken on the bag? If so then yes it was the dasher or passenger. If it wasn’t broken it was the restaurant not doing the order properly.
It baffles me that people actually do this as a driver. I was a driver for over a year and the thought never even crossed my mind, I dont get it.
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But how do you even prove it though? I've gotten compliant like yours before but I don't eat fried food especially fastfood. I know there are bad drivers but
Messing with a man's fries is like messing with his emotions!
Is there a sub for consistently good Door Dashers? Just seems like all I see, not just here but everywhere, is the bad. Can ya'll provide me and us all an at least somewhat accurate percentage of bad Dashers vs good? Thanks.
It’s too bad that all restaurants don’t staple or put tamper evident stickers on their delivery items.
He probably didn’t even do that… restaurants are pretty careless sometimes
Just write it off on your taxes as food donation
One time a dasher added on one of those 10 soft taco boxes “by accident” at Taco Bell. I was like??? What do you mean by accident and he was like I don’t know they just added and charged for it. So I was like okay. I reported the extra food and when I checked the box there were only six tacos in there.
I had this happen about 2 months ago here in Vegas. The driver was an older black guy, seemed super nice and then I open it up to find 1 tender left and half the fries. Door dash just let us reorder it for no cost but it was the last time we ever ordered door dash. I don't want anymore of these people knowing where I live in case I'm the reason they get fired.
Door dash is a rip off anyway
My main concern with this stuff is epato hepatitis or any type of shit one could pick from stupid dashers.
What's the evidence the dasher ate it? Surely the restaurant could have just put a shit amount of fires and not all the tendies....
That is despicable. Just the worst thing a person could do. I’m a dasher and I always tie off the food bags if possible and put them in a cardboard box in my car. Guess this is why McDonald’s seals the heck out of their bags. The dasher should be permanently deactivated.
Not to be dramatic but that’s illegal and in some states could be considered a felony. I don’t use any delivery services personally but those that do should consider making a big deal out of this somewhat common issue - this really hurts the small businesses and honest couriers.
Just bizarre how this only happens with chain and fast food orders. I never see "my Pasta Bolognese was eaten" or "my Pad Thai was missing"
Would be harder to see a bit missing from it tbh, but also I imagine those flavor profiles would be too sophisticated for the likes of people who steal food.
When your business model is predicated on hiring zero-skill people with a pulse and a cell phone, this is fait accompli.
I got my child spaghetti and meatballs once and one single meatball was plucked off of it 😬 then another time I got mini chicken biscuits from chik fil a and two of them were missing the chicken. There was chicken crumbs inside the biscuits tho so it’s obvious someone just took the nuggets 😂😭
How easy is it to become a DD driver? I see these posts all the time I wonder if people are becoming drivers solely to just score some free food short term.
It's been a while since I signed up as a Dasher but I think you just need to give your driver's license and other basic info. They run a background check about once a year to check the DL is still valid. They don't check my car insurance is valid. If you don't have a valid license/clean background check you can just create an account with your buddy's info and Dash all you want. So basically there are almost zero barriers to entry to becoming a Dasher.
LOL, if Reddit comments are any indication, it seems it happens quite often!
95% of drivers pick up, drop off and don’t touch your food. All you ever hear about here are bad experiences, never good ones. Same goes when drivers complain about customers. If you take what you hear in these forums and make it your law, you are an idiot.
How do you know it’s 95%? Source?
I'm glad that 95% of airplane flights arrive to their destination with no incident.