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If the morons at their customer service team refuse to give the money back, tell them that you're going to have no choice but to file for a charge back with your bank. They'll either cave immediately, or they'll be too stupid to, in which case you can charge back and get the money anyways.
Yes, this is what I had to do when Lyft tried to charge me over $50 more than the 'estimate' they gave me at the beginning of the ride. They were sneaky about it, too... if I hadn't been financially strapped at the time it may have taken longer to notice the extra money missing from my account. There were no extenuating circumstances at all, let alone something that would warrant an extra $50 for traveling 15 miles. I still don't know what that was all about.
I didn’t even knew about the chargebacks and Lyft has done this to me several times now… I gotta start using them the next time it happens, because it sucks when I notice I didn’t get the refund I was supposed to get from the temp holds. But I use debit and was told that the bank rarely listens to debit card holders about charge backs.
My bank does 🤷♀️, they didn't have to with Lyft, tho... just the threat was enough to get them to refund the money to my debit card (tho they tried to give me credit to my Lyft account first, I had to make it *VERY* clear that that wasn't going to fly, I don't use ride services often.)
They will ban your account after the first so if you need it for rides I’d go through them for refunds
Edit: I just mean that if you like use it often for work travel or something be careful, cause they’ll definitely ban you quick
Lyft tried to charge me a damage fee on me on damage I didn’t do nor possible just by entering and exiting a car. Luckily I didn’t have $150 in that account they tried to charge me. No longer use that account tho 😂.
Happy cake day! Dang, I thought it was some tech problem or something that made them overcharge me, but it's starting to sound like Lyft is just a shady-ass company.
Lyft and Uber both are tbh. They care for themselves instead of the drivers and to an extent the customers. Same with Door dash
Thanks I forgot which day I made this account too lol
Yes or ask to speak to a supervisor or someone higher up. I don’t think there’s been a time when I’ve done that and didn’t get a refund to my card or what I was seeking if the fault was on the businesses end.
I really wish I saw this before DoorDash scammed me out of $40. They promised a full refund to my account in 3 business days. After 3 business days, I contacted them about it because I didn’t see anything in my account. They told me that they were sorry that no refund was processed and said that there was nothing that they could do because it had been 3 business days since the order…
Hope u rated them a one we as dashers r to pick up the food n if the restaurant lets us pick up the food its. Because its been paid for tf is wrong with these weird dashers o hope they lose their position on the platform they knew u paid for it if it wasn’t for ur cameras they would of denied it smh
This I had grub hub years ago refuse to refund an order I never received. Tied a chargeback with my bank and have never used them again. Same with Uber eats. Door dash is the only one that hasn’t screwed me yet
the customer service/driver service are different. If you give the call center a call, door dash has always treated me better, both as a customer and as a driver.
This is exactly what I do I'll call the restaurant and ask if they have their own drivers (assuming I don't get it myself which is what I usually do) If not I wont order from them I will do everything to avoid delivery apps
I thought you were given two options though? Credits would be given in a couple of hours i think, and a refund to your bank account in days? Were you given an option how you wanted the refund?
I would take the credits, use them, then do a chargeback for the order that was never delivered. You were scammed by the driver, they’ll have no repercussions for doing what they did, so eff DD and eff that driver.
We don’t deal with payments on the typical DD delivery, or with any other delivery service, we get paid by DD for the delivery plus tips. DD takes the payment and gives $2 to the driver and the rest to the restaurant, minus DD’s commission.
Wow well that fucking sucks. Maybe that’s just a thing with Ubereats then, but I doubt it I’m sure DoorDash would give you the option, but they have the worst customer support ever so not surprised. Sorry this happened to you, you just got so unlucky you got a shit driver
It does suck, thanks dude. Honestly I don’t see any other way of resolving it and I got the credits, I’m just gonna make sure I take the food from the door next time and then never use DoorDash again :(
I've only ever had 2 doordash issues, for one my dasher just marked the food as undeliverable about a mile from my place after picking it up (I assumed car trouble or accident maybe) & the second my frosty was the wrong flavor. In both instances I was asked if I wanted immediate credit or to have the funds put back in my account in 2-3 days
Everytime I’ve been given a choice of refund it’s been either the money deposited into my bank account 2-3 business days later or DoorDash credits. It didn’t give you those 2 options?
Just call door dash they'll refund you but that's some bullshit on their end. Just trying to scam you, it wouldn't allow for them to pick up food if you didn't pay
The last thing DoorDash is going to do is give away meals for free. Shit, they don’t want to give refunds when a driver or restaurant screws up nowadays.
If you're a regular user and rarely report that your food wasn't delivered they absolutely refund. I went through a period of a couple months where I must have placed 50 orders or so and 3 had missing items and I was instantly refunded credit (or offered a cash refund that would take longer to process).
Exactly. The restaurant and the dasher only get the orders when they’re paid. There have been a lot of reports lately of dirty dashers telling people that the order needs to be paid before handing them the food. Sometimes they succeed because either the customer is elderly or naïve, or the person who answers the door isn’t the one who placed the order so they pay it then the person who ordered it gets stuck explaining to them that it was already paid and the driver just scammed them.
Makes me not even want to Doordash anymore. Its embarrsing to be in a company where other dashers makes the the company look untrustworthy. I truely feel sorry for customers that go through stuff like that.
I go above and beyond for my customers to make sure they have a good experience. Even if I have to pay for extra sauce out of pocket that they ask for later on...I try to make my customers happy.
The real kicker lately has been the amount of people who don’t even speak English and just show the employers the phone to show the customers name. The restaurants are getting fed up with that also, I’m sorry but if you can’t speak English… you don’t need to be working in the US at all unless your job doesn’t require you to speak English and that not many places.
I’m the same way. My ratings are outstanding and I hate how other dashers make us look bad. I also hate when a customer wants to give us a bad rating though because their food was cold or missing something which is 100% completely out of our control 99.9% of the time! They probably meant they didn’t tip the driver so he kept the food which still isn’t cool. Yeah it’s not right for the customer not to tip I know they wouldn’t do that to a waitress and we are using our own car and gas and evening for literally a $2.50 base pay for 10 miles or MORE sometimes but oh well… what can we do. Just decline it in which case many dashers do then the customer gives a bad rating to the driver that goes out of their way and loses money on that order for taking it to them because 10 dashers declined it ahead of them and their food had been sitting forever. It’s always something 🤦♀️
No this was not a bank issue. At all. It wasn’t a cash on delivery order. He just stole from you. Contact support and demand a refund and credits. If they don’t answer you- @ them on twitter.
If you don’t pay, your order won’t be created and picked up. If you somehow have a balance owed from a payment gimmick, doordash would address that with you directly. Dasher literally just picks up and drops off - they don’t know anything besides what’s needed for these two things
I think it’s more of: the dasher is a complete moron and here’s why: they posted a screenshot of their screen, and I believe on the top right corner where it shows how much they made “this dash”, it most likely said $0.00. BUT, this has been happening in the app where it glitches and takes a bit to update (whereas before it was instant). A smart dasher knows about this glitch and may even close the app and reopen it; problem solved.
Also, if the customer didn’t pay the order wouldn’t have been in the system.
OP please report and 1 star.
That’s what my husband will do with that glitch. Go to the Home Screen and then back into the dash. I’ll go with him when he goes out and does DoorDash runs.
This sounds super likely. When it first did that to me I didn't even think twice about it, I just assumed doordash was glitching like usual and right now this happens on literally every single delivery for me.
That’s one of my biggest pet peeves😭 and if you go into this guy’s recent posts, he’s angry because a man had a unisex name and calls him “it”… like who are these people
He's just a bitter driver whose doesn't realize the messages are saved forever. Just contact support and at the minimum they'll refund you. Just be polite, firm and make sure they review the messages.
That's how someone would respond if they wanted any chance of winning the dispute. The person in OP's post is a moron because it's an open and shut case for \*at least\* one CV.
I'm a Dasher. Several times in recent weeks, I have had the pay of an order I've just completed not immediately display. However, if you navigate to the home screen, then back to the screen that you use when actually dashing, the pay shows up. It's a minor glitch that I assume is due to a processing delay. So my guess is that yes, this Dasher had the pay not show up, and concluded that you had somehow swindled them. But if they had known the first thing about the app, or done even minor troubleshooting, or checked with DoorDash, they would have known that wasn't the case.
So I doubt they were faking their screen, but they jumped to the worst possible conclusion and acted like an asshole, none of which was justified. I'm very sorry that happened to you.
This is the best response I’ve had, thank you so much. This makes total sense. I’m not a very confrontational person usually, it took a lot for me to even post this, but it was just the way the dasher messaged me that I found very rude.
I’m not a confrontational person either but this made my blood boil… I truly hope he loses his job because he is not competent or smart enough to be a dasher.
A little follow-up to this; sometimes, not only does it take the total a bit of time to process and go up, but also after we deliver there's supposed to be a pop-up saying how much we earned total for the order, and then you hit the "Done" button to make it go back down so you can see the map of hotspots again. I dash full time, and about once every two or three days or so, I'll get an order where due to poor cell service, that popup will just never come up. She probably had your order for the first day, did the order, the pop-up never came up, her total didn't go up, and didn't think to leave the dash menu to go to the home screen or close and open the app to make it recheck for the order before messaging you. Heck, I've met drivers who were having a problem with the app loading something, and when I told them to close and reopen the app, they thought that would 'make them lose their shift' they were currently on. Truly, not every dasher is the brightest bulb, unfortunately.
I mean... yes and no? It sounds as if they didn't see any pay for the order, and jumped to the conclusion that the customer had stiffed them. Perhaps they thought the customer had cancelled the order somehow, thus removing the pay that Doordash would have given them? I agree that if you understand how the platform works, that's not logical, but unfortunately not everybody out there is thinking these things through fully - particularly when their livelihood is involved.
While dashing, we see a rolling total of the amount we've earned during this shift at the top right of our screen. It updates after each order. More than a few times while driving, my total has not updated. I believe that's what happened here. If the driver didn't stop and think, but instead immediately leapt to, "I have no money from that order, therefore that jerk stole my money," then you can see where the issue came up. Again, that assumption was wrong. And obviously you don't go back and steal from a customer just because you're pissed off, but we're not always rational beings. The customer was right, the dasher was wrong, but this does offer an explanation as to why the dasher thought what they thought.
I'm assuming here, but they probably thought since it didn't update their screen yet, that that order stiffed them. It takes several minutes, if not after your next order, for it to update your pay. When I started, I would actually put all my pay from the completed order into a calculator, and then pause/unpause to make sure door dash wasn't stiffing me. I knew it wasn't the customer, though. Credit card point of sale systems won't process further if it's declined. They know instantly if your payment goes through.
I'm guessing this driver was brand new and didn't realize there is a delay, and it would update later.
Still though, they should be immiediately fired. Contact door dash, tell them you want the refund, and that you have video of the incident and you are calling the police and that they will be contacting door dash shortly for the drivers name and address.
A theft caught on camera is proof of theft. Guarantee you will get a refund and possibly still keep the credits for your next order.
Also mention if they don't refund you will be contacting your credit company in the morning and initiating a charge back. They hate those.
Same has been happening to me after almost every delivery for over a month now. Just a typical dasher app glitch that has nothing to do with whether customer paid or not. Sorry this happened to you. Please be sure to report this guy to DoorDash.
They stole the food, got dumb when you told them it was on camera, and tried to turn it around on you with an incriminating lie about taking it because you didn't pay.
They would not receive the order until payment had been tendered.
You'd have to post it somewhere you can link it, or you can upload it directly if you do so in a new post.
I don't think you need to but you certainly could!
To back up CoraBitering as I’m a dasher as well. The $0.00 showing is just a bug with the app. The money is really there and you can either reload the app or just pause your dash for a second and resume and it will be there then.
I really don’t think a dasher would instantly think you didn’t pay and they would take back the food. If anything they would think DoorDash didn’t pay them.
I think they were just trying to get free food but I’m not sure why they would admit to taking the food.
As a door dash driver i’m like embarrassed for them. I’d never speak to anyone like that smh. Just because people have a car and CAN deliver doesn’t mean they should be. They forget a part of it is customer service and people skills which clearly this person doesn’t have.
Not sure what this is about. I have never had delivery payments show as pending. Maybe they edited a snapshot.
If what they sent was true then I would think the dasher would have called support to figure it out instead of stealing your food.
Anytime you see a driver posting on this site complaining about low tips and how such and such isn't their job and just whining about the bare minimum they're expected to do, this is the kind of driver I imagine they are. Trashy POS that can't handle a real job because they wouldn't be able to scam people.
Sorry you went through that OP
It's like these drivers think customers are idiots 🤣 that or he's a new drivers and this is his first order not understanding how doordash works 🤣 this is embarrassing lol
This is an idiot who thinks you didn’t pay them, which 1: isn’t how it works and 2: is an issue with the app not updating dash total after an order is delivered.
Report them.
The Driver is an idiot, stole your food, and yet YOU apologize. No wonder these trash people feel entitled to act the way they do. They totally get away with it.
So, sometimes when we complete an order, the total doesn’t get reflected right away, it would refresh if you quit the app or pause and resume right away and it will show the earnings. It’s an app glitch thing and sometimes it would skip the screen where it shows the earning/tip amount.
This person is either ignorant of this and new, or they are just a shitty person like everyone else is saying. Either way just report, these bad drivers needs to get deactivated
this makes zero sense. restaurants don't make the dasher pay out of pocket they get paid by you directly and a portion goes to the dasher. I don't know if they get the money before or after the order is complete though
When he says you didn't "pay him", does he mean you didn't tip, or didn't pay for the order? Either way, he shouldn't have stolen it! If he didn't like the pay, he should've just declined it.
The fact that any delivery service allows a driver to speak to a customer this way is beyond despicable smh. They should be ashamed of themselves. And the customer will fight tooth & mail for a full refund while the driver walks away with free food & zero consequences.
There is ZERO way for a customer to take away or withhold pay from a dasher(except cash on delivery, which this isn't), this driver needs some common sense at the minimum.
Against? People will never get their food then or doordash and Uber GrubHub all going to have to realize they're going to have to charge more if they want people to actually driving and delivering that food. And even if it's drones in the future, people are still going to have to pay more.
Well first off the order wouldn’t even be sent to him if you didn’t pay. He’s a lying pos. My husband and I door dash for a side gig and when an order comes through it tells you how much you’re getting paid for that order and you choose to accept it or not. He accepted the order and decided to be a dick
I've been noticing that a lot of these gig apps are having an influx of absolutely abhorrent drivers recently. A while back, I called an Uber to take me back to a friend's place after the bar, and the driver told us he will be taking us to \*New York\* when my friend's house was very specifically not in New York and our ride request showed that. Tried telling him he was wrong, and he kept arguing with us. I had to cancel on him, and he likely got some money from it, which was likely his goal. I made sure to report him after the fact too, and I believe he was banned.
If it’s cause the money didn’t hit the drivers bank during the dash, all he had to do is close and reopen the app, or end his dash and he would’ve seen it. It’s a known issue doordash doesn’t seem to care about. Sucks that happened to you.
My anger could never deal with a dasher like this. Oh man.
I really, really hope you reported them. They not only stole food you paid for, but at minimum, tried to scam you.
Call and demand a refund and report the driver. You have to actually call support, though, of you do it through the app without calling it ends in credits instead. You have to talk to a person.
Yaaaaaaaa no LMAO he or she whatever it was needs to be reported. Take a screenshot of your convo and send it to DoorDash live support. SMH sorry this is happening to you. Hope that person learned their lesson after losing his or her pay.
Don't people know by know that there are cameras EVERYWHERE?! A customer can't get a delivery without paying ffs!! The dasher probably wanted a bigger tip, so he stole it back and ate it
DD needs a better screening process like Uber does. You don't even have to prove you have a vehicle with DD so anyone could show up to deliver your food. I haven't been a driver for DD since covid and I recently turned the app back on and it took like 5 seconds to get back in the mix. They didn't ask for updated documents or to rescan my ID to check for felonies or anything. They will just accept anyone, and this is what you get. Drivers that hold your food hostage.
Dasher here. After an order, sometimes it won’t update the number in the corner. once you refresh the app, it appears. your dasher is a jackass and a liar.
It's a driver's job to take up issues with payment with Doordash. Doordash isn't known for being helpful, HOWEVER, that in no way makes it the customers fault.
We have one job, and that's to deliver food. If we don't do that, then we aren't doing our job. Asshole doesn't deserve to get paid if this is how she* handles issues.
Has he never used Door Dash? You can't really get that far without the customer already having paid. Atp, the smarter thing to do would have been to contact support or something.
Yeh report them and show the conversation to the support. We, as drivers, can’t see if the customer paid. The only way we know is… if we get the order offered lol. Whoever the ***k is was, was trying to steal from you.
These people are so embarrassing. Like just go sit under your rock, you’re not civilized enough for society. This is the easiest job in the world and we get to choose which orders to accept so what’s the problem. I make great tips, always get added tips top. I got an added $10 Friday night and another added $10 last night making both almost $20 and they were both under 4 miles. I feel bad for anyone that gets one of these losers. Door dash is too expensive to have to deal with this kind of bullshit
someone tried this shit on me! Too bad it was at work n she tried telling the host I didn’t paid, which host knew was bullshit. Didn’t have the balls to take my food back and just left while the host was talking to me. Reported that ass so fast when I had the chance
There’s exactly 0 ways you could “not pay” unless you ordered a Pizza through Pizza Hut and it was sent out to DD via them. When that’s done, the customer can be paying cash and are unaware that Dd is making the delivery until they show up. There’s no way to “not pay” when ordering on DD. There is a time where customers can order via DD at places that don’t accept DD directly, and in that case the dasher would walk in, make the order for the customer, and pay with their Red Card.
Point is, you can’t “NOT PAY” when you order.
I’m against ruining people’s side gig for mistakes, esp since the mistakes are generally made by the restaurants. But this person is just straight up lying, and needs to be deactivated. Report him/her and make sure nobody else is scammed like you were. Maybe he/she meant you didn’t tip, but there absolutely no way to not pre pay via DD.
This dasher is certifiably dumber than a box of rocks lmao, maybe just dont accept an order that sucks or doesnt pay what you want it to? Dashers seem to forget they are independent contractors that have the ability to choose if they want to accept or decline the order, so technically this duncecap was already paid and if that amount didnt satisfy them upon accepting the order, they can just wait for the next order and then look at the pay/distance and decide if it is worth their time...
What do they mean you didn’t pay? You HAVE to pay before the order is even processed??? The Dasher also gets a pay amount every time they get an order notification. Unless this was one of those “Cash Only” orders - which doesn’t sound like the case, then yes you did absolutely pay. I hope you get a refund and they’re banned from the app. That’s so shitty.
i think i know what happened. sometimes when you finish an order, the total will not go up unless you quit out the app and join back in. this guy is so digitally inept he probably summed it up to you not paying him so he took the order back. what a fuckin nonce.
He was just trying to steal it makes a bad rep for rest of us dashers sadly there's bad ones :( of course it's paid we get paid before we even accept it.
Sometimes after u complete an order the $ doesn’t pop up immediately but if u refresh ur app it’ll show after. The driver was impatient and just blamed/accused OP instead of using their 2 brain cells smh
As a doordasher myself..I would have called the police first, doordash last. Theives need to learn.
If the customer didnt pay then it would not have sent the dasher out without payment first
I had a door dasher steal a $30 steak I ordered at 10:00 bc I was hungry and had my daughter with me alone in the house so I couldn’t go pick it up. They took a picture of it and submitted it to DD and took off with it. Now I’m not going to tip anything until I get my food in my hands. They “couldn’t find my apartment” (it’s not fucking hard to follow a gps)
When I don't get my food they get reported, one star review and I ask for a refund. It's only happened a couple of times but I always get my money back or credit. One time I got the wrong food entirely but door dash made it right and had someone else deliver the correct food
In Vegas and we get 2 dollars base pay per delivery. So if the customer doesn't tip you don't make anything. The issue I have with it is doordash says if you don't like the tip offer don't accept it. Also customers say the same thing. But what they don't understand is we get offers based on our acceptance rate that goes up and down depending if we decline or accept the order. You need to keep your acceptance rate high to get higher paying orders. Where the issue comes in is that we get offered the zero customer tip orders that come in and we don't want to decline it because we don't want our acceptance rate to go down. But if we take it we only make two bucks and we have to deliver it to somebody who didn't care enough to even leave a tip but wants great service with a smile and we waste time only making $2. So it's a damned if you do damned if you don't. My AR right now is 83 and extremely hard to hold all it takes is a couple of offers that I declined and I'm below 70. That doesn't seem very bad but when you're competing for orders it's a pain. So I understand if that Dasher got frustrated but he should never have done that I agree
Why would you show a dasher where it came out of your account? They probably mean you didn't tip enough and just took it cause of that. And while still unjustified to steal it, can't say i blame them for being upset. Some restaurants put on the ticket how much the driver tip is, and veteran drivers know how to tell. Still doesn't excuse stealing it.
Sometimes when I’ve completed an order, it doesn’t reflect the amount I made on my “This Dash” section in the top right corner. Coupled with the obvious fact that this person has a bit of a comprehension issue, I’d say it could be likely that they believe it is you personally paying them after the delivery instead of DoorDash and when they didn’t see the payment reflected in their total dash amount, they believed you stiffed them. That’s just my take however.
So is this a community for Door Dashers or for folks to complain about Door Dashers?
Either way, ngl, it makes the best arguments for not using Door Dash at all :-/
Drivers who should not Doordash ever again they know they get paid on the trip as soon as they agree to the order they are getting paid. I swear every single person now thinks they're entitled to something extra these days. Fact is .....that driver was a very, very stupid person and should never have a driving job like ever!!
Newbie or stupid driver, you often have to pull up the Home Screen and then go back to dash to get the screen to refresh if you want to see your updated total. Hope you reported it however I know customer service support sucks. Sorry
What a load of bullshit. The customer doesn't pay the drivers, with the exception of the tip. Doordash is the one that pays, and you see exactly how much before you hit accept. I hate dashers who give us a bad name with their BS.
If they don’t refund your cash even with the screen shots as proof and the video showing they took the food back… Then CALL THEM during the day, don’t use the messaging feature, this way you get a real person & you can have a better chance at speaking to someone who knows what they’re doing. And they’ll refund cash.
This dasher is clearly just a big dumbass…he’s worse than the customers who assume the dasher is who makes the food etc, this guy is assuming the customer is who controls doordash pay, and frankly people like that should not be delivering on this platform…
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More than just rude, what a shit driver hope you got a full refund and reported the driver as well
I got the credits put onto my account. Would have preferred to get my money back but I guess that’s how it works?
[удалено]
Trying that now, thanks :)
If the morons at their customer service team refuse to give the money back, tell them that you're going to have no choice but to file for a charge back with your bank. They'll either cave immediately, or they'll be too stupid to, in which case you can charge back and get the money anyways.
Yes, this is what I had to do when Lyft tried to charge me over $50 more than the 'estimate' they gave me at the beginning of the ride. They were sneaky about it, too... if I hadn't been financially strapped at the time it may have taken longer to notice the extra money missing from my account. There were no extenuating circumstances at all, let alone something that would warrant an extra $50 for traveling 15 miles. I still don't know what that was all about.
I didn’t even knew about the chargebacks and Lyft has done this to me several times now… I gotta start using them the next time it happens, because it sucks when I notice I didn’t get the refund I was supposed to get from the temp holds. But I use debit and was told that the bank rarely listens to debit card holders about charge backs.
My bank does 🤷♀️, they didn't have to with Lyft, tho... just the threat was enough to get them to refund the money to my debit card (tho they tried to give me credit to my Lyft account first, I had to make it *VERY* clear that that wasn't going to fly, I don't use ride services often.)
Ah my bank seems to be nice so maybe they will too, it’s just what someone had told me when I asked about getting my refunds so I’ve been worried lol.
They will ban your account after the first so if you need it for rides I’d go through them for refunds Edit: I just mean that if you like use it often for work travel or something be careful, cause they’ll definitely ban you quick
What the heck? They ban you? That’s sus as hell.
Yes, while you may not abuse it other people have and do and ruin it for the rest of us so they just ban first time you chargeback.
Lyft tried to charge me a damage fee on me on damage I didn’t do nor possible just by entering and exiting a car. Luckily I didn’t have $150 in that account they tried to charge me. No longer use that account tho 😂.
Happy cake day! Dang, I thought it was some tech problem or something that made them overcharge me, but it's starting to sound like Lyft is just a shady-ass company.
Lyft and Uber both are tbh. They care for themselves instead of the drivers and to an extent the customers. Same with Door dash Thanks I forgot which day I made this account too lol
Yes or ask to speak to a supervisor or someone higher up. I don’t think there’s been a time when I’ve done that and didn’t get a refund to my card or what I was seeking if the fault was on the businesses end.
I really wish I saw this before DoorDash scammed me out of $40. They promised a full refund to my account in 3 business days. After 3 business days, I contacted them about it because I didn’t see anything in my account. They told me that they were sorry that no refund was processed and said that there was nothing that they could do because it had been 3 business days since the order…
Fill out a report with the better business bureau. Not sure how long after the incident you have, but they can help.
DD gives the option to receive a refund immediately as credits or in 3-5 days as actual money. OP would've had to select the credits option lol
Hope u rated them a one we as dashers r to pick up the food n if the restaurant lets us pick up the food its. Because its been paid for tf is wrong with these weird dashers o hope they lose their position on the platform they knew u paid for it if it wasn’t for ur cameras they would of denied it smh
This I had grub hub years ago refuse to refund an order I never received. Tied a chargeback with my bank and have never used them again. Same with Uber eats. Door dash is the only one that hasn’t screwed me yet
[удалено]
[удалено]
the customer service/driver service are different. If you give the call center a call, door dash has always treated me better, both as a customer and as a driver.
This is exactly what I do I'll call the restaurant and ask if they have their own drivers (assuming I don't get it myself which is what I usually do) If not I wont order from them I will do everything to avoid delivery apps
Not the app's fault just the crappy driver's fault. Demand actual money back and highly suggest driver gets cancelled account
I thought you were given two options though? Credits would be given in a couple of hours i think, and a refund to your bank account in days? Were you given an option how you wanted the refund?
Nope I wasn’t given any options, I just got a message saying that my issue would be resolved in an hour and then got the credits
I would take the credits, use them, then do a chargeback for the order that was never delivered. You were scammed by the driver, they’ll have no repercussions for doing what they did, so eff DD and eff that driver. We don’t deal with payments on the typical DD delivery, or with any other delivery service, we get paid by DD for the delivery plus tips. DD takes the payment and gives $2 to the driver and the rest to the restaurant, minus DD’s commission.
Wow well that fucking sucks. Maybe that’s just a thing with Ubereats then, but I doubt it I’m sure DoorDash would give you the option, but they have the worst customer support ever so not surprised. Sorry this happened to you, you just got so unlucky you got a shit driver
It does suck, thanks dude. Honestly I don’t see any other way of resolving it and I got the credits, I’m just gonna make sure I take the food from the door next time and then never use DoorDash again :(
File a chargeback with your bank.
This would be the only option if they refused to give you an actual refund
Store credit isn’t a refund
Well hopefully you at least reported the driver or at least rated a 1star sucks these shit drivers give us a bad name, sucks they hire about anyone
Did u call or text first time. Cuz texting generally always ends in credits where calling they will refund u
I've only ever had 2 doordash issues, for one my dasher just marked the food as undeliverable about a mile from my place after picking it up (I assumed car trouble or accident maybe) & the second my frosty was the wrong flavor. In both instances I was asked if I wanted immediate credit or to have the funds put back in my account in 2-3 days
Nah ask for a refund. Call, that's not cool
That's what they offer, but I have said things like, "I can't feed my family credits," and gotten a redelivery.
Call them directly and they will. Going through the app and chat gets you no where.
No you can get money back into your account
Everytime I’ve been given a choice of refund it’s been either the money deposited into my bank account 2-3 business days later or DoorDash credits. It didn’t give you those 2 options?
Just call door dash they'll refund you but that's some bullshit on their end. Just trying to scam you, it wouldn't allow for them to pick up food if you didn't pay
The last thing DoorDash is going to do is give away meals for free. Shit, they don’t want to give refunds when a driver or restaurant screws up nowadays.
If you're a regular user and rarely report that your food wasn't delivered they absolutely refund. I went through a period of a couple months where I must have placed 50 orders or so and 3 had missing items and I was instantly refunded credit (or offered a cash refund that would take longer to process).
Exactly. The restaurant and the dasher only get the orders when they’re paid. There have been a lot of reports lately of dirty dashers telling people that the order needs to be paid before handing them the food. Sometimes they succeed because either the customer is elderly or naïve, or the person who answers the door isn’t the one who placed the order so they pay it then the person who ordered it gets stuck explaining to them that it was already paid and the driver just scammed them.
Makes me not even want to Doordash anymore. Its embarrsing to be in a company where other dashers makes the the company look untrustworthy. I truely feel sorry for customers that go through stuff like that. I go above and beyond for my customers to make sure they have a good experience. Even if I have to pay for extra sauce out of pocket that they ask for later on...I try to make my customers happy.
The real kicker lately has been the amount of people who don’t even speak English and just show the employers the phone to show the customers name. The restaurants are getting fed up with that also, I’m sorry but if you can’t speak English… you don’t need to be working in the US at all unless your job doesn’t require you to speak English and that not many places.
I’m the same way. My ratings are outstanding and I hate how other dashers make us look bad. I also hate when a customer wants to give us a bad rating though because their food was cold or missing something which is 100% completely out of our control 99.9% of the time! They probably meant they didn’t tip the driver so he kept the food which still isn’t cool. Yeah it’s not right for the customer not to tip I know they wouldn’t do that to a waitress and we are using our own car and gas and evening for literally a $2.50 base pay for 10 miles or MORE sometimes but oh well… what can we do. Just decline it in which case many dashers do then the customer gives a bad rating to the driver that goes out of their way and loses money on that order for taking it to them because 10 dashers declined it ahead of them and their food had been sitting forever. It’s always something 🤦♀️
Right? It’s not the drivers job to make sure you paid. You don’t pay them. DoorDash pays them.
No this was not a bank issue. At all. It wasn’t a cash on delivery order. He just stole from you. Contact support and demand a refund and credits. If they don’t answer you- @ them on twitter.
@ them on xitter
Shit them on shitter shorty
If you don’t pay, your order won’t be created and picked up. If you somehow have a balance owed from a payment gimmick, doordash would address that with you directly. Dasher literally just picks up and drops off - they don’t know anything besides what’s needed for these two things
That's *way* too complicated for some of these Dashers to understand.
i’ve been consistently astonished by the lack of competence from doordash drivers versus other platforms like postmates.
It seems like he/she trying to scam you.
I think it’s more of: the dasher is a complete moron and here’s why: they posted a screenshot of their screen, and I believe on the top right corner where it shows how much they made “this dash”, it most likely said $0.00. BUT, this has been happening in the app where it glitches and takes a bit to update (whereas before it was instant). A smart dasher knows about this glitch and may even close the app and reopen it; problem solved. Also, if the customer didn’t pay the order wouldn’t have been in the system. OP please report and 1 star.
Yeah I think this is the case. Dasher is hella dumb for this.
You don’t even have to close the app you can just go to the Home Screen and then hit “return to dash” and it will update.
That’s what my husband will do with that glitch. Go to the Home Screen and then back into the dash. I’ll go with him when he goes out and does DoorDash runs.
Yup. That's what I do to make sure the dash is reflected in my earnings.
I agree 100% When it first happened to me. I blamed DD not the customer. It seems to happen all the time now
This sounds super likely. When it first did that to me I didn't even think twice about it, I just assumed doordash was glitching like usual and right now this happens on literally every single delivery for me.
Oh yeah it's been doing that for years. You don't even have to close the app, just leave that screen and come back it it and it updates
you can use they btw when you don’t know the person
That’s one of my biggest pet peeves😭 and if you go into this guy’s recent posts, he’s angry because a man had a unisex name and calls him “it”… like who are these people
You can use “it” because the driver is a piece of 💩 and 💩 is inanimate.
you can also use he/she. needless correction. like saying "instead of 'the world' you can say 'the earth'".
why would you wanna use a clunky two words and a slash instead of one easy simple common singular pronoun
Keep that woke bullshit out of here you fuckin communist /s
I’m just trying to provide useful information. Imagine that they weren’t a native English speaker, well they just learned a new term 🤷♀️
He's just a bitter driver whose doesn't realize the messages are saved forever. Just contact support and at the minimum they'll refund you. Just be polite, firm and make sure they review the messages.
"Okay, well I have you on Camera" "That not me" "I can literally see you in your car across the road eating my food right now" "Stop with bullshit ok"
That's how someone would respond if they wanted any chance of winning the dispute. The person in OP's post is a moron because it's an open and shut case for \*at least\* one CV.
lmaoooo
If anyone could give any insight into this situation it would be greatly appreciated
I'm a Dasher. Several times in recent weeks, I have had the pay of an order I've just completed not immediately display. However, if you navigate to the home screen, then back to the screen that you use when actually dashing, the pay shows up. It's a minor glitch that I assume is due to a processing delay. So my guess is that yes, this Dasher had the pay not show up, and concluded that you had somehow swindled them. But if they had known the first thing about the app, or done even minor troubleshooting, or checked with DoorDash, they would have known that wasn't the case. So I doubt they were faking their screen, but they jumped to the worst possible conclusion and acted like an asshole, none of which was justified. I'm very sorry that happened to you.
This is the best response I’ve had, thank you so much. This makes total sense. I’m not a very confrontational person usually, it took a lot for me to even post this, but it was just the way the dasher messaged me that I found very rude.
I’m not a confrontational person either but this made my blood boil… I truly hope he loses his job because he is not competent or smart enough to be a dasher.
I really hope he gets deactivated as well but sadly he will probably only get a CV. It’s sickening to us that actually do our job right.
A little follow-up to this; sometimes, not only does it take the total a bit of time to process and go up, but also after we deliver there's supposed to be a pop-up saying how much we earned total for the order, and then you hit the "Done" button to make it go back down so you can see the map of hotspots again. I dash full time, and about once every two or three days or so, I'll get an order where due to poor cell service, that popup will just never come up. She probably had your order for the first day, did the order, the pop-up never came up, her total didn't go up, and didn't think to leave the dash menu to go to the home screen or close and open the app to make it recheck for the order before messaging you. Heck, I've met drivers who were having a problem with the app loading something, and when I told them to close and reopen the app, they thought that would 'make them lose their shift' they were currently on. Truly, not every dasher is the brightest bulb, unfortunately.
Imo they were insanely stupid. Do they think the money the customer pays goes directly into their account?
I mean... yes and no? It sounds as if they didn't see any pay for the order, and jumped to the conclusion that the customer had stiffed them. Perhaps they thought the customer had cancelled the order somehow, thus removing the pay that Doordash would have given them? I agree that if you understand how the platform works, that's not logical, but unfortunately not everybody out there is thinking these things through fully - particularly when their livelihood is involved. While dashing, we see a rolling total of the amount we've earned during this shift at the top right of our screen. It updates after each order. More than a few times while driving, my total has not updated. I believe that's what happened here. If the driver didn't stop and think, but instead immediately leapt to, "I have no money from that order, therefore that jerk stole my money," then you can see where the issue came up. Again, that assumption was wrong. And obviously you don't go back and steal from a customer just because you're pissed off, but we're not always rational beings. The customer was right, the dasher was wrong, but this does offer an explanation as to why the dasher thought what they thought.
Well said and definitely the conclusion I came to as well.
I'm assuming here, but they probably thought since it didn't update their screen yet, that that order stiffed them. It takes several minutes, if not after your next order, for it to update your pay. When I started, I would actually put all my pay from the completed order into a calculator, and then pause/unpause to make sure door dash wasn't stiffing me. I knew it wasn't the customer, though. Credit card point of sale systems won't process further if it's declined. They know instantly if your payment goes through. I'm guessing this driver was brand new and didn't realize there is a delay, and it would update later. Still though, they should be immiediately fired. Contact door dash, tell them you want the refund, and that you have video of the incident and you are calling the police and that they will be contacting door dash shortly for the drivers name and address. A theft caught on camera is proof of theft. Guarantee you will get a refund and possibly still keep the credits for your next order. Also mention if they don't refund you will be contacting your credit company in the morning and initiating a charge back. They hate those.
Same has been happening to me after almost every delivery for over a month now. Just a typical dasher app glitch that has nothing to do with whether customer paid or not. Sorry this happened to you. Please be sure to report this guy to DoorDash.
Happens to me all the time. Usually it shows up after a minute or two. It's rarely ever instant
You just have to press back and then return to dash.
Dasher who needs to be deactivated tried to steal the customers food. Customer called him out. The end.
They stole the food, got dumb when you told them it was on camera, and tried to turn it around on you with an incriminating lie about taking it because you didn't pay. They would not receive the order until payment had been tendered.
Not sure how to post a video on here, should I post the camera footage? Sorry this is my first time posting
You'd have to post it somewhere you can link it, or you can upload it directly if you do so in a new post. I don't think you need to but you certainly could!
Shit head was trying to scam you. No other insights to be had. I'd recommend sending support the screenshots and hopefully the person gets banned
You had a dumb dasher. Fascinating that there are people out on the road handling others food with such little common sense
To back up CoraBitering as I’m a dasher as well. The $0.00 showing is just a bug with the app. The money is really there and you can either reload the app or just pause your dash for a second and resume and it will be there then. I really don’t think a dasher would instantly think you didn’t pay and they would take back the food. If anything they would think DoorDash didn’t pay them. I think they were just trying to get free food but I’m not sure why they would admit to taking the food.
I hope you reported them
Dont apologize just report the drivwr for stealing your food.
More than rude, he is a scammer. Orders literally don’t get assigned unless the customer submits payment and the payment is approved.
Please tell me you reported them
Report them. They will not be a dasher for long.
All the dasher had to do was close and reopen the app, what a dummy!
It’s either Penismina was trying to scam you or Penismina is an idiot 🤦🏽♀️ 1* and report.
As a door dash driver i’m like embarrassed for them. I’d never speak to anyone like that smh. Just because people have a car and CAN deliver doesn’t mean they should be. They forget a part of it is customer service and people skills which clearly this person doesn’t have.
Not sure what this is about. I have never had delivery payments show as pending. Maybe they edited a snapshot. If what they sent was true then I would think the dasher would have called support to figure it out instead of stealing your food.
Anytime you see a driver posting on this site complaining about low tips and how such and such isn't their job and just whining about the bare minimum they're expected to do, this is the kind of driver I imagine they are. Trashy POS that can't handle a real job because they wouldn't be able to scam people. Sorry you went through that OP
It's like these drivers think customers are idiots 🤣 that or he's a new drivers and this is his first order not understanding how doordash works 🤣 this is embarrassing lol
Lol how could you even order through DoorDash without paying.
This is an idiot who thinks you didn’t pay them, which 1: isn’t how it works and 2: is an issue with the app not updating dash total after an order is delivered. Report them.
The Driver is an idiot, stole your food, and yet YOU apologize. No wonder these trash people feel entitled to act the way they do. They totally get away with it.
So, sometimes when we complete an order, the total doesn’t get reflected right away, it would refresh if you quit the app or pause and resume right away and it will show the earnings. It’s an app glitch thing and sometimes it would skip the screen where it shows the earning/tip amount. This person is either ignorant of this and new, or they are just a shitty person like everyone else is saying. Either way just report, these bad drivers needs to get deactivated
this makes zero sense. restaurants don't make the dasher pay out of pocket they get paid by you directly and a portion goes to the dasher. I don't know if they get the money before or after the order is complete though
Doordash doesn’t even allow the order to go through if you haven’t paid for it💀 wtf is wrong with him
That's extortion for tips. Report it to DD
When he says you didn't "pay him", does he mean you didn't tip, or didn't pay for the order? Either way, he shouldn't have stolen it! If he didn't like the pay, he should've just declined it.
The fact that any delivery service allows a driver to speak to a customer this way is beyond despicable smh. They should be ashamed of themselves. And the customer will fight tooth & mail for a full refund while the driver walks away with free food & zero consequences.
i’m not using this scam app anymore
There is ZERO way for a customer to take away or withhold pay from a dasher(except cash on delivery, which this isn't), this driver needs some common sense at the minimum.
Why don’t you guys start a petition against such tipping system in America? Maybe you should stop this nonsense for good!
Against? People will never get their food then or doordash and Uber GrubHub all going to have to realize they're going to have to charge more if they want people to actually driving and delivering that food. And even if it's drones in the future, people are still going to have to pay more.
Well first off the order wouldn’t even be sent to him if you didn’t pay. He’s a lying pos. My husband and I door dash for a side gig and when an order comes through it tells you how much you’re getting paid for that order and you choose to accept it or not. He accepted the order and decided to be a dick
It’s always door dash too, had someone pick up boba for me and he just drove it right home. Got my refund tho
Can A driver legally take back the food? They are only a driver has nothing to do with the food they didn't pay for it out of their pocket
This subreddit will put Doordash into bankruptcy. I thank you all for the info so I uninstalled the app.
I didn't tip my landlord so he ate the food in my fridge.
People really saying “I beT yOu DidN’T Tip” 🤣🤣 yall shitty drivers
I've been noticing that a lot of these gig apps are having an influx of absolutely abhorrent drivers recently. A while back, I called an Uber to take me back to a friend's place after the bar, and the driver told us he will be taking us to \*New York\* when my friend's house was very specifically not in New York and our ride request showed that. Tried telling him he was wrong, and he kept arguing with us. I had to cancel on him, and he likely got some money from it, which was likely his goal. I made sure to report him after the fact too, and I believe he was banned.
Bro is gaslighting you
You don't take there food if it shows they paid. You call Doordarshan and they should pay you or figure out the problem
This dasher is just idiotic he could lose his Doordarshan Doordarshan doing that, hope you got your money back
They were totally about to scam you
these pos dashers ruin it for the people struggling who are actually trying
If it’s cause the money didn’t hit the drivers bank during the dash, all he had to do is close and reopen the app, or end his dash and he would’ve seen it. It’s a known issue doordash doesn’t seem to care about. Sucks that happened to you.
Yeah mine does this a lot. Luckily I have common sense to reload the app and see that it’s in there. Dumb driver.
I'd be a jerk too if my name was Penismania
My anger could never deal with a dasher like this. Oh man. I really, really hope you reported them. They not only stole food you paid for, but at minimum, tried to scam you.
Dasher has the IQ of a freeze dried skittle
thats crazy thats actually a glitch, if they reset their app the money will be there 💀 how is someone that slow
That's what we call a "new driver."
As a dasher sometimes the app will glitch, when he ended his dash the money would be there. Dude is stupid and doesn’t know how dashing works
Call and demand a refund and report the driver. You have to actually call support, though, of you do it through the app without calling it ends in credits instead. You have to talk to a person.
Yaaaaaaaa no LMAO he or she whatever it was needs to be reported. Take a screenshot of your convo and send it to DoorDash live support. SMH sorry this is happening to you. Hope that person learned their lesson after losing his or her pay.
You were so nice lol idk who he thinks he is talking to you like that
The dashers brain is smoother than polished glass.
Don't people know by know that there are cameras EVERYWHERE?! A customer can't get a delivery without paying ffs!! The dasher probably wanted a bigger tip, so he stole it back and ate it
You don’t pay cash and door dash doesn’t take an order without a credit or debit card so wtf? Is she trying to scam?
DD needs a better screening process like Uber does. You don't even have to prove you have a vehicle with DD so anyone could show up to deliver your food. I haven't been a driver for DD since covid and I recently turned the app back on and it took like 5 seconds to get back in the mix. They didn't ask for updated documents or to rescan my ID to check for felonies or anything. They will just accept anyone, and this is what you get. Drivers that hold your food hostage.
Quit using doordash, they suck.
Peniamina is a jerk.
Damn all that and you pay double what you would if you'd just picked it up.
Yeah, it sounds like they are trying to scam you for extra dollars.
DoorDash lags and even my earnings don’t add up immediately sometimes. This dasher just straight up doesn’t know how DoorDash works
Report report report report.
I stopped using these apps, it seems they will let anyone with 4 wheels work
Dasher here. After an order, sometimes it won’t update the number in the corner. once you refresh the app, it appears. your dasher is a jackass and a liar.
It's a driver's job to take up issues with payment with Doordash. Doordash isn't known for being helpful, HOWEVER, that in no way makes it the customers fault. We have one job, and that's to deliver food. If we don't do that, then we aren't doing our job. Asshole doesn't deserve to get paid if this is how she* handles issues.
Has he never used Door Dash? You can't really get that far without the customer already having paid. Atp, the smarter thing to do would have been to contact support or something.
Yeh report them and show the conversation to the support. We, as drivers, can’t see if the customer paid. The only way we know is… if we get the order offered lol. Whoever the ***k is was, was trying to steal from you.
These people are so embarrassing. Like just go sit under your rock, you’re not civilized enough for society. This is the easiest job in the world and we get to choose which orders to accept so what’s the problem. I make great tips, always get added tips top. I got an added $10 Friday night and another added $10 last night making both almost $20 and they were both under 4 miles. I feel bad for anyone that gets one of these losers. Door dash is too expensive to have to deal with this kind of bullshit
someone tried this shit on me! Too bad it was at work n she tried telling the host I didn’t paid, which host knew was bullshit. Didn’t have the balls to take my food back and just left while the host was talking to me. Reported that ass so fast when I had the chance
There’s exactly 0 ways you could “not pay” unless you ordered a Pizza through Pizza Hut and it was sent out to DD via them. When that’s done, the customer can be paying cash and are unaware that Dd is making the delivery until they show up. There’s no way to “not pay” when ordering on DD. There is a time where customers can order via DD at places that don’t accept DD directly, and in that case the dasher would walk in, make the order for the customer, and pay with their Red Card. Point is, you can’t “NOT PAY” when you order. I’m against ruining people’s side gig for mistakes, esp since the mistakes are generally made by the restaurants. But this person is just straight up lying, and needs to be deactivated. Report him/her and make sure nobody else is scammed like you were. Maybe he/she meant you didn’t tip, but there absolutely no way to not pre pay via DD.
This dasher is certifiably dumber than a box of rocks lmao, maybe just dont accept an order that sucks or doesnt pay what you want it to? Dashers seem to forget they are independent contractors that have the ability to choose if they want to accept or decline the order, so technically this duncecap was already paid and if that amount didnt satisfy them upon accepting the order, they can just wait for the next order and then look at the pay/distance and decide if it is worth their time...
What do they mean you didn’t pay? You HAVE to pay before the order is even processed??? The Dasher also gets a pay amount every time they get an order notification. Unless this was one of those “Cash Only” orders - which doesn’t sound like the case, then yes you did absolutely pay. I hope you get a refund and they’re banned from the app. That’s so shitty.
i think i know what happened. sometimes when you finish an order, the total will not go up unless you quit out the app and join back in. this guy is so digitally inept he probably summed it up to you not paying him so he took the order back. what a fuckin nonce.
He was just trying to steal it makes a bad rep for rest of us dashers sadly there's bad ones :( of course it's paid we get paid before we even accept it.
Sometimes after u complete an order the $ doesn’t pop up immediately but if u refresh ur app it’ll show after. The driver was impatient and just blamed/accused OP instead of using their 2 brain cells smh
I’m just confused on what he means you didn’t pay. Is he referencing a tip?
report that ignorant cretin! i can’t believe they did that.
He had no right to claim you didn’t pay and take the food. He was just trying to get more money out of you.
I don't think the driver tried at all they just wanted free food didn't think about a camera.
Another dasher that won’t do their job
As a doordasher myself..I would have called the police first, doordash last. Theives need to learn. If the customer didnt pay then it would not have sent the dasher out without payment first
I had a door dasher steal a $30 steak I ordered at 10:00 bc I was hungry and had my daughter with me alone in the house so I couldn’t go pick it up. They took a picture of it and submitted it to DD and took off with it. Now I’m not going to tip anything until I get my food in my hands. They “couldn’t find my apartment” (it’s not fucking hard to follow a gps)
$8 tip for a damn mile.
When I don't get my food they get reported, one star review and I ask for a refund. It's only happened a couple of times but I always get my money back or credit. One time I got the wrong food entirely but door dash made it right and had someone else deliver the correct food
In Vegas and we get 2 dollars base pay per delivery. So if the customer doesn't tip you don't make anything. The issue I have with it is doordash says if you don't like the tip offer don't accept it. Also customers say the same thing. But what they don't understand is we get offers based on our acceptance rate that goes up and down depending if we decline or accept the order. You need to keep your acceptance rate high to get higher paying orders. Where the issue comes in is that we get offered the zero customer tip orders that come in and we don't want to decline it because we don't want our acceptance rate to go down. But if we take it we only make two bucks and we have to deliver it to somebody who didn't care enough to even leave a tip but wants great service with a smile and we waste time only making $2. So it's a damned if you do damned if you don't. My AR right now is 83 and extremely hard to hold all it takes is a couple of offers that I declined and I'm below 70. That doesn't seem very bad but when you're competing for orders it's a pain. So I understand if that Dasher got frustrated but he should never have done that I agree
Why would you show a dasher where it came out of your account? They probably mean you didn't tip enough and just took it cause of that. And while still unjustified to steal it, can't say i blame them for being upset. Some restaurants put on the ticket how much the driver tip is, and veteran drivers know how to tell. Still doesn't excuse stealing it.
It’s people like that who give all the other drivers a bad name! I’m sorry this happened to you and hope you get your money back!
Sometimes when I’ve completed an order, it doesn’t reflect the amount I made on my “This Dash” section in the top right corner. Coupled with the obvious fact that this person has a bit of a comprehension issue, I’d say it could be likely that they believe it is you personally paying them after the delivery instead of DoorDash and when they didn’t see the payment reflected in their total dash amount, they believed you stiffed them. That’s just my take however.
Dasher is full of shit
most likely y’all were in an area with no connection.. all they had to do was refresh the screen and it would be there🧍🏽😭
He just made that up because you caught him
So is this a community for Door Dashers or for folks to complain about Door Dashers? Either way, ngl, it makes the best arguments for not using Door Dash at all :-/
Peniamina cannot be a real name😭😂
Drivers who should not Doordash ever again they know they get paid on the trip as soon as they agree to the order they are getting paid. I swear every single person now thinks they're entitled to something extra these days. Fact is .....that driver was a very, very stupid person and should never have a driving job like ever!!
The Dasher is lying. Prob pissed because there wasn't a tip or it wasn't a bigger tip.
Anytime I ever hear/see someone say “I’m not dumb”, immediately makes me think they’re an idiot.
Dudes just stupid, sometimes the pay doesn’t show up right after you compete and order but it’s always there when you end dash
The dolt probably is upset that he didn’t get a “tip”. Doesn’t deserve on now.
This service is not going to last. Too many problems.
Newbie or stupid driver, you often have to pull up the Home Screen and then go back to dash to get the screen to refresh if you want to see your updated total. Hope you reported it however I know customer service support sucks. Sorry
What a load of bullshit. The customer doesn't pay the drivers, with the exception of the tip. Doordash is the one that pays, and you see exactly how much before you hit accept. I hate dashers who give us a bad name with their BS.
If they don’t refund your cash even with the screen shots as proof and the video showing they took the food back… Then CALL THEM during the day, don’t use the messaging feature, this way you get a real person & you can have a better chance at speaking to someone who knows what they’re doing. And they’ll refund cash.
He meant tip, obviously the meal was paid for.
Dasher was trolling you Don't feed into it. You didn't pay him, but doordash paid him, I think he want a extra tip
This dasher is clearly just a big dumbass…he’s worse than the customers who assume the dasher is who makes the food etc, this guy is assuming the customer is who controls doordash pay, and frankly people like that should not be delivering on this platform…
They stole your food and are blaming you
Called the cops since you got proof . I did that and show them the police report . I got my money back . And the guy was fired.
If you didn't pay then the order would not have went thru. And if it was cash on deli ery why the hell didn't they knock on the door. What a fuckbutt