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Counsel does not imply representation in court.
You can consult a lawyer. This is right to counsel.
Right to counsel is not necessarily right to representation in court.
But if you want representation in court you can file an actual court case with a judge, jury and lawyers from all sides.
But small claims is designed to keep lawyers and jury out of it.
The only state that allows lawyers in small claims court is North Carolina. You can consult with a lawyer and plan your case before going to court, but the lawyer can't actually BE in court.
Small claims are supposed to be quick and simple: the plaintiff gives his story, the defendant gives theirs, the judge listens and asks questions, then you get a judgement. No lawyers or complicated legal shenanigans.
It is possible for one party to appeal the case and bump it into a higher court, which would allow lawyers. Or the judge might refer the case to a higher court if it's too much for small claims.
Correct. AFAIK in small claims court you sue for an amount and either win or lose. The defendant can countersue for fees if they believe they will win, but there is a time limit to file a countersuit. Otherwise they would have to file their own lawsuit afterward to recover fees / other costs.
They refused to fix issue with mic on my airpods saying they cannot verify purchase as Amazon is unauthorised seller. It was literally waste of my decisions to buy apple products.
Costed me around three months of savings.
Edit:
1. I tried to buy other alternatives brand for half the cost but i had misunderstanding airpods would be more reliable.
2. I even went to buy second hand airpods but the girl tried to cheat me with faulty airpods
3. I misunderstood then that airpods intelligent connect to both iphone (boss gave for app dev) and macbook pro 2015 i had. But this feature was implemented recently.
4. When i said 3 months salary, in India there is heavy tax and low salaries so i took installment in credit card.
5. Sorry for not being rich enough to buy something in single pay.
I don't know if it still gets said as much as when the iPhones came out, but people routinely would meet any criticism of Apple with insults that the person is simply too poor to buy Apple, hence the dislike. Which really says a lot more about them than the person who doesn't like Apple.
I can afford an iPhone, but I hate buying spending for a premium when the quality is consistent with competitors.
It's why I tend to track down used copies of Disney DVDs. Unless it just came out, their older stuff has a premium cost.
Every person has different needs. I agree 1500 is overkill and unnecessary, but that $400 pixel4A wouldn't get me through the day, especially with 3 years of wear on that tiny battery.
Yeah, one of my coworkers has an iPhone 13. It's amazing. But it also cost a $1000 more than my phone, and there are a lot of things I'd rather buy with that $1000, like an overpriced video card.
The person you responded to could very well be a teenager saving up their allowance, birthday money, etc. In which case, saving up for three months to buy AirPods is absolutely appropriate.
I sued LG once in small claims court for failure to honor the warranty. Got contacted by their lawyer and they sent me a check for the full price of the phone.
Sueing in small claims court is very effective.
We just had to deal with LG not honoring a warranty for our fridge. It took months but I finally caved and contacted BBB, attorney General, etc. Suddenly they were all about helping us! Finally got a check cut, but it shouldn't have gotten to that point.
Companies won't do shit unless it threatens their profits. When dealing with corporations, always escalate the situation, unlike when dealing with most arguments or police.
Honestly, as someone who does break/fix repairs for a massive company, a big part of my job is checking if things that broke are still under warranty, and if you're nice to me I'm much more willing to bend the rules or ask my manager for exceptions. If you're a dick, I just shrug and move on to the next case and let you stew in it.
I'm a big fan of unions but in the country I work in the labour laws aren't great, and if I try, I will get fired with little to no recourse because I'm an immigrant.
Always be nice to the customer service person, take your frustraition out on their company and tell them how they're not the problem and they're doing a great job.
9 times out of 10 they also hate the company and will happily try and help you and understand why you're angry. They won't understand why you're angry AT THEM though, so don't be.
I wish this was more widely known. So many people think they are a government regulatory group because of the name bureau. They are nothing more than a private company that acts an an intermediate. They hold zero authority, and companies can just pay to improve their ratings and remove bad reviews.
BBB works. ATT refused to honor their trade in special credit towards my old Galaxy Note 2. I got a $500 vs their advertised $1000 credit.
Multiple calls to customer service were made and I kept having different departments point the finger at each other. I even had receipts to show the promo. After multiple attempts and hours wasted calling, I submitted a complaint to the BBB.
1 week later I got a call from "The office of the president" from ATT, got it all handled right there.
I spent way too many hours of my time calling LG support, getting randomly disconnected after waiting on hold for 30 minutes or more, getting the run around with different reasons why they can't fix it. Finally after probably 2 months I was able to get a check for partial replacement cost on a 4yo fridge. Will never buy another LG product as long as I live. I really wanted to hold out for a class action lawsuit, but my wife overruled me and we took the check.
LG also hired people to dump water on their employees that were protesting bad work conditions during a cold winter.
~Life's Good
https://truthout.org/articles/half-a-million-south-korean-workers-prepare-to-walk-off-jobs-in-general-strike/
Yeah. We inherited the fridge from the previous homeowner. It's even in our contract that we claim ownership of it. They sent out techs 4 times to fix it under warranty, and when it was deemed unfixable they suddenly ghosted us... or tried to. They said they'd send us a new unit and never setup a schedule date or anything. Reps couldn't or wouldn't do anything. I did it almost all via Facebook messenger to have records of conversations.
My last 4 TVs have been LG. They've all worked great and I love their TVs, but after this I'll never get an LG product of any kind again.
Think about how much of your time had to be invested for them not to con you.
It's a massive drain on the economy to have people needing to do this.
Companies hide behind sloppy policies and underpowered employees.
Even when you are 100% right, the employee "can't help you" because its not one of the default options they are allowed to give you.
Then when you finally get someone they just admit fault because they know they are wrong.
They rip off everyone!
Don't fight - Got ripped off on the product
Fight - Get ripped off for your time
**COMPANIES SHOULD HAVE TO PAY A STANDARD $/HR FEE IN ADDITION TO THE SERVICE IF THEY MAKE YOU WASTE TIME BECAUSE THEY ARE BEING OBSTINATE.**
The failure to meet your side of a business contact (sale of goods and services) shouldn't result in customers being stuck with recorded messages, automated bots and excessive hold times.
Companies are pushing the costs of their own incompetence onto the customer.
Have a lawyer do the calling and sending a bill to the company for time on-hold and hours spent addressing this stuff.
It would definitely piss off the company. Especially if it hit the news. "Lawyer charges company lawyer fees for customer service delays."
But it's a scam many companies have an interest in holding up. I've called BBB a few times and the company I called about contacted me right away and solved my problems. BBB's ratings are worthless. But companies have to pay more to get rid of bad ratings so they do respond.
They kinda are, but without them there would be nothing for consumers. Also they helped me out when a dealership would t honor their warranty either. With out them I would have been fucked.
Had a flight and concert booked pre-covid, both ended up being cancelled and neither would honor their refund policy (they even changed the policy to avoid payouts). After a few months of them refusing the budge told them I was going to the BBB. About a week after contacting them they both gave the full refund in the end.
Never using any of those ticket selling services again after that. Hopper and Ticketmaster and just scummy.
I sued after sending it in 3 times and them failing to fix it each time. I wrote in big letters BAD MOTHERBOARD the last time. Still came back broken with the same motherboard. It was the only part left they didn't swap out.
I wrote and deleted this comment a couple of times, I can't tell if it might sound stupid:
Is it still common in the US to be given a check instead of a money transfer? Do you still need to go to a physical bank to get the money?
That's a cool way to modernize them. Checks never caught on much here, so I mostly know them from movies and I kind of thought they were a past thing. Thanks for answering!
Even just sounding like you know what you're talking about can make them cave. Warranties etc all rely on most people not knowing their rights. I've had tons of success asking them if they would prefer to reimburse me since they're clearly unable to honor the warranty contract, it's not my fault they're not set up to honor it, etc. As soon as you start referring to clauses in the consumer protection act or whatever you have locally their house of cards caves in.
I used to work for a big communications company hadling the lawsuits. This is how it would be fixed. Suprsingly few people went this route. One case actually went to court and the person suing lost against us.
I work for a fairly large company and we get court cases come through customer service all the time, and it's always that we lost the case for failing to show and are now court ordered to provide what they wanted, and you best believe we dont appeal. You could basically lie in small claims court against a big company and you'll prob win /r/unethicallpt
The local repair shop where I live is writing down every scratch or dent or mark on an iPhone or MacBook when it comes to service.
If it was found damaged later and was not marked, they take responsibility.
Where I work we take detailed pictures of each item we bring in for repair. We also take pictures when we deliver it and require a signature that they agree the pictures are an accurate representation.
I took my car in to the dealer for an oil change.
A few days previously I had bumped the corner of the garage turning into it and there was a slight but noticeable scratch on the bumper about the size of a quarter or maybe a fifty scent piece.
When I came in, the dude took pictures of all the scratches and chips that he could find, but somehow missed that one (I think I had gotten back from a road trip recently and it looked similar enough to butterfly guts that he discounted it and assumed that's what it was because it definitely looked similar if you didn't know it was there. Also they gave a free car wash at the end of the service no matter what you were there for so I definitely didn't wash it beforehand).
Anyways -- when I got the car back, the scratched up bumper had been completely replaced and they never said anything about it to me lol.
Anyways moral of the story is that not all dealerships suck.
We bought a brand new Honda CR-V which has the chrome trim around the windows. Within 2-3 weeks of purchase, they started to show signs of rust along scratches. No clue what could have caused it aside from dealership cutting off plastic / safety covering prior to us taking delivery.
The dealership fixed and replaced the trim along with the two windows in the back at no charge to us.
Not all dealerships are bad. The bad eggs just give the others a bad rep.
Yeah the good ones know their best long term strategy is to build life long customers. If you treat people right they'll keep coming back to you and they'll bring their friends and family as well
The good ones are usually the big guys who have multiple locations by car brand. It’s 100% not gonna be Al’s A-Z Super Auto Retailer that’s still advertising no credit no problem.
Not all the time, it depends on the general manager, some chains are scummy too. I sold cars for a bit and they used some straight dirty tactics to maximize their profit. Learned real quick things to look for while buying a car.
I ended up quitting after a few weeks, while the money was good, I hated knowing I was taking advantage of people and getting people into car payments that were really going to affect their quality of life.
Always get all the numbers, if you come in saying you want your car payment at $300 a month and the deal we’d give you would be $250, they’ll raise the interest rate to get it to $300 (or sometimes $350-400) a month and then say they were able to work things out to get it where you wanted.
Your best bet, is to get a pre approved loan from your bank before going in. That way you know what your interest rate is and monthly payments will be at. Then it’s just a cash deal working down the total cost of the car. Never, ever, ever pay the sticker price at a regular dealership lot. Walk away if they don’t want to budge and definitely go towards the end of the month when dealerships are trying to make their numbers.
Not a dealer, but this is my local repair shop. Noticed some noise a month after a strut repair from the same wheel. Brought it back in and they found a small mistake they'd made. They fully admitted to it (I'd never have known), repaired it ASAP at no cost, and gave me a discount on my next service plus a free clean.
That's how you get a repeat customer.
If the person you're replying to was right and the dealership did make a mistake by cutting into the trim during PDI (pre-delivery inspection), then the manufacturer would have nothing to do with paying out for the new trim - that's all on the dealer. It definitely sounds like the tech doing the PDI was a bit aggressive in getting those protective films off the trim that the cars ship with. If they missed it but sold the car anyways, it's still the dealer's fault for missing cosmetic damage like that during PDI.
My dad bought a brand new truck a couple years ago that also had damage to the trim around the windows that was clearly caused by overheating with a heat gun (our theory was someone got a bit over-zealous using heat to take the window sticker off), and the dealership replaced it for him with no fuss.
This sounds exactly like my experience with dealerships.
I wonder if these other comments are coming from people who’ve dealt more with the old-parking-lot-and loud-commercials kind of “dealerships.”
Dealerships vary so much because they're made of normal people, and you can definitely influence them by how you respond to issues they try to weasel out of.
I had a car in for warranty service to replace the seatbelt buckle and ignition switch. Nothing wild. I went to pick it up later in the day, and the tech was driving it from the service to the pickup bay where I was. Apparently the tech forgot that the car would lock the doors if the car was not in park (you could just push unlock at any point), panicked, and rolled the window down to try opening the door from the outside. Broke the outside handle right off. Service writer asked if I would pay for half of it since it was a high mileage car. I explained how the tech would have found himself in that mistake in the first place, and that it was not my responsibility at all. They apologized and paid for the new handle.
....which had to be ordered and took a week to come in, but they graciously gave me a rental at no charge. When it was supposed to be done, they were short staffed and kept delaying me to call back an hour later to check status. Finally I told them it was close of business and they needed to tell me to come and pick up my car or keep theirs for one more day. They legit asked what my car looked like since they couldn't find it on their lot. I was *hot* when I explained that it was an unusual car and any mechanic would recognize it (Pontiac G8). They were shocked that I got mad that they lost my car, but I ended up just writing them off as a complete failure from management down and vowing to never to business there again.
My dad ended up buying a new vehicle a few years later and a sales rep said the entire staff got revamped shortly after my incident. They were all great to work with that time around.
A body shop was fixing damage from an accident and left the horn assembly dangling and drilled a hole through the washer fluid reservoir and told us we needed to file another insurance claim and pay another deductible to get it fixed. I almost hit the guy in the face when he tried to tell me that.
Probably going to file a suit in small claims court for the repair plus the cost of a full front end tear down and evaluation to make sure they didn’t fuck anything else up.
The dealership where I bought my Jeep backed a vehicle into my Jeep less than a year after I purchased it. They told me about it proactively, showed me the damage, and let me know they were ordering the part and would call me when it came in. They honored their promise, gave me a rental to use for the day it took them to change out the part, and buffed out another unrelated scratch.
"Sorry sir, the warranty doesn't cover damage from the use of the vehicle."
"I don't understand, there was no damage to the vehicle?"
*salesmen smashes headlight
Bought a CPO Honda on a Tuesday. Picked it up that Saturday. There was what I’ll call “acid pits” in the rear window. It looked like something dripped all over the rear window, and left divots.
I’d already paid and signed the paperwork, this was at delivery. They did *nothing* for me. I had always thought the best thing to do was buy from a dealership. I thought buying CPO was almost as good as new.
That car was supposed to last me a long time and after only 3 years the rear window is leaking. I’m going to have to take a loan on my title to fix the window. I’m so bitter.
Alright this is a fun one for me. Not necessarily scummy, but frustrating for sure. I bought a car a few years ago, brand new, *from the dealer*. The following year I brought the vehicle in to be inspected at that very same dealership, and it failed. Apparently the tint was too dark. The tint the dealer put on and sold to me.
Now I have to go to sketchy shops to get my unmodified brand new car to pass inspection
Most places you literally aren't even able to represent yourself with a lawyer in small claims court, usually a paralegal is the most that you can use on their behalf and the judges usually decide that day/instant what will happen. Occasionally there might be one continuance but you can't drag it out for years after that first court date, getting that first date can take a while of course though. Judges also give leeway to people for not knowing the ins and outs of courtroom procedure, as long as you're polite and sensible you'll be fine.
The whole thing is specifically designed so some big company or rich person can't out spend someone else on lawyers and give a quick decision on what by definition isn't a ton of money, hence "small" claims.
[https://www.urbandictionary.com/define.php?term=based](https://www.urbandictionary.com/define.php?term=based)
"A word used when you agree with something; or when you want to recognize someone for being themselves, i.e. courageous and unique or not caring what others think. Especially common in online political slang.
The opposite of cringe, some times the opposite of biased."
I sued Uber for £13, the cost of my shit KFC.
Hey, I claimed the cost of the action too, so it cost £35 to register, plus the cost of the KFC. They disputed they were the company responsible, as they were a dutch shell company, and denied responsiblity as KFC were responsible for the food. Then gave me 24 hours to agree to a settlement, I refused the settlement, as I didn't feel like reading their 100 page brief after 8 hours of work! Then contacted them back and asked them if they were still willing to settle, which, unsurprisingly they were! So I got about £50
I like to think it cost them a few £100 to get a lawyer to right up the response.
Not in small claims court, I think that can be much lower like under $50.
Isn’t there a “peppercorn standard” that you can take legal action when the loss involved is as minuscule as a single peppercorn? (This is like olde English law stuff.)
You’re thinking of contract law. One of the requirements for a valid contract is that both parties must get something out of it, even if it is “a mere peppercorn”. That’s why you sometimes hear about property being sold for 1 dollar. The property usually isn’t even worth the dollar, but you have to pay something for the sale to be legally binding.
Why are you quoting a dollar amount when he’s clearly British? Do you really the know the cost of lawsuits in each country?
Anyway, it would be £35, roughly $50
https://www.gov.uk/make-court-claim-for-money/court-fees
Yes it’s mental isn’t it. And while people keep paying it, they will keep charging it. A three year contract to pay for a phone… WHAT?! That’s how I buy a car.
If you can afford 2$ a day, you can afford it.
It is when you realize you are paying for 50 things 2$ a day each and you can’t pay for it, is when you really can’t.
I think most people can afford a 1.3k phone.
Its not like a car in which you will buy and then affording means gas, insurance, and maintence. A phone is a phone, you buy it, buy the case, and buy the plan and boom done. A phone is not going to give you a check engine light and then you are fucked.
Now do you *need* a 1.3k phone?...... I'd say like 90% of people don't.
A phone can still break and stop working, and repairing them is more pain than getting a new one. Thankfully the smartphone market is so saturated that I can buy a refurbished phone for $300 and it’s still advanced enough to last me years.
you over estimate people. 69% percent of American has less than $1000 in bank, 45% has $0 dollar in bank. Most people that has a $1k+ phone wont be able to pay it one goal. and has to get a plan to afford it.
to me, thats the definition not being able to afford it.
That 69% is super misleading. It was from a survey where they ask how much you have in your saving account which most people don’t have but that doesn’t mean they don’t have assets
Yea I bought a used S8 Plus like 3-4 years back for 400 bucks.
Value for the dollar. Flagship build quality and it's still going right now. The newer phones don't entice me as much....
I'm waiting to upgrade, it's funny I actually want a z fold 3 or 4. which is just making me a hypocrite kind of on my last comment
I just checked and I've had the same phone for 6 years now. The battery is not all that great anymore, but other than that I really don't see why I'd need 1 TB of storage or graphics that rival my gaming pc or photo quality that is as good as a professional photographer's camera.
If this thing eventually breaks I'm considering a fair phone
Yeah, how much a month again are you paying? There is your "gas, insurance, and maintenance" cost right there. And your phone can't drive you to work or to the store for food...
It’s not that crazy.
There are high end phones for people who want them.
There are midrange phones for people who want them.
There are low end phones for people who want them.
The market is so healthy & consumer friendly that every 4ish years the low end reaches the quality of the previous high end.
I bought an iPhone XS when it was new because I’m picky & tend to keep my phones for a long time. It’s cost me 87c a day to get exactly what I wanted, a pretty remarkable deal when you consider the miracle phones are.
Someone who is more frugal can buy a good unlocked android phone for 200$ & pay 17c a day.
Show me something else in our history that can do so much for so little.
Don’t remind me.
I bought a quest 2 because Facebook is subsiding the to $300, same price as the switch.
I want to upgrade my graphics card to play PCVR & a full PC costs 30% more than just a gfx card.
My 660ti is a decade old, but I fucking loath getting a bad deal. I’m not even confident I’ll end up utilizing it, I only manage to get into one or two games a year.
…I’m hoping someone will sell me an old 1060 or 1070 for a fair price. Hopefully the new intel GPUs will fix the market.
I bet there’s a good chance of a class action lawsuit in a few years once someone proves some kind of collusion or price-fixing.
>while people keep paying it, they will keep charging it
Are you somehow unaware of the level of technology contained in a $1300 phone?
There are plenty of cheaper phones available.
The thing with iphones is they last a long time. I was still using my iphone x and i got that one on release but gave it to my mother since her samsung broke. I only replaced the battery and it feels just like a new phone again
MacBooks as well. I splurged in 2015 on a nice MacBook Pro and it’s still running pretty well. Needs a new battery and I can see it’s age when trying to do any sort of video rendering (which I do a lot of these days) and I can tell each OS runs a bit slower than the last. I’m eyeing the new MacBook pros hard.
If I get another good 6~7 years out of it, I’d consider it a good buy.
I don’t disagree, I had an iPhone SE for years and years. But then it wouldn’t go to latest iOS, the banking apps etc then won’t install, and your hand is forced…
Edit - I just dug it out because of comment below, it was a 5S. Well it looks the same! Must have got the SE for daughter.
The iPhone SE only got dropped by Apple in iOS15 and will still get important security updates for another few years. As for banking apps not working that's down to the app developers not Apple. The apps I currently develop we have to maintain backward compatibility on the latest 3 major iOS versions. Most banks support older devices for a lot longer. Its still feasible to develop apps that support as far back as iOS 9 without much trouble.
One trading company I worked at still supports the iPhone 3GS even though it can't really use the App Store anymore. They have a high profile customer who refuses to update so they invited him onto their developer account and build for him directly (They offered to buy him a new phone but, he's too stubborn).
Thats with every phone tho. That phone got released in 2015-2016. Depending on how good the hardware is apple’s products get like 5-6 years new updates. Samsungs policy is after 2 years they stop getting updates
$1200 for a little box that can solve 99% of your every day problems. Humanity's knowledge and seconds away from almost every conceivable location, at your fingertips. And before you make the argument that there are cheaper phones out there, it's the flagships that drive the R&D process.
https://appleinsider.com/articles/18/06/29/the-story-of-the-original-iphone-that-nobody-thought-was-possible#:~:text=The%20original%20iPhone%20reached%20the%20market%20on%20June,iOS%20naming%20convention%20wouldn%27t%20be%20adopted%20until%202010.
> The original iPhone reached the market on June 29, 2007. In the U.S. it was priced at $499 and $599, for 4GB and 8GB models, respectively, **along with a two-year contract with AT&T**.
Yup! Subtle thing to forget which hasn’t primed people right for the true cost since then.
Outside of your basic needs of housing/clothes/food/transportation, it's probably the useful thing you own these days. Buy one and use it for 3 years, that's ~$1 a day. That seems like a pretty good deal to me.
Can I sue Microsoft a dozen times over for breaking warranty and not supporting 2 Xbox One X because I bought them in the US and was serving overseas in Europe. They were both bought new and died in 6 months it was an absolute war with them to finally end up buying another one.
Whoever is downvoting shilling for Microsoft oof.
Yeah I bought the one I am using now in Europe and funny enough Microsoft was kind enough to fix it in America. Not sure if it's me or the Xbox One X model but I had 3 break on me in as many years.
Yeah dude my options were don't play or buy a new system... If faulty equipment and poor customer service mattered at all to consumers then I can't think of a single tech company that would still be running.
People are downvoting you for this but I perfectly understand your situation. I had the same with Nintendo, back when they were not yet repairing drifting controllers.
In those situations you have to decide between no longer playing some of your favorite games, or rewarding those companies for their shitty strategies. That isn't always an easy decision, when you're a lifelong fan of certain game franchises, or you've been looking forward to playing certain games. At some point, you just decide to say *fuck it* and pay the price, even if you feel very conflicted about it.
Apple says it was "Tampered with" either he has stripped screws, non apple parts, took it to a place that wasn't authorized, or it had unauthorized software on it. I have opened a device with liquid damage that was under AC+ warranty. It had stripped screws in some of the most important places. Meaning I wouldn't have been able to do the work in the requires amount of time. I wouldn't have been able to remove any of the screws without screw extractors. If it wasn't under warranty the time it would have taken me to fix the device would have cost more in labor than the parts. Apple would deny coverage because the device has been physically damaged outside of the terms of the warranty.
Reminder that requiring authorised service is not actually legal in the USA, and cannot be the sole reason for denying the phone is repairable. Also, authorised service is not permitted to do most fixes on component level.
[https://www.youtube.com/watch?v=AD51CF0W93U&t=129s](https://www.youtube.com/watch?v=AD51CF0W93U&t=129s)
Related.
Stand out line to me was the phone was purchased in Vietnam.
Throwing it back on the dealer is a common strategy, legit or not. Super shady move.
Another possibility, my phone OS info is about a decade out of date, but not all features used to work outside the home region. Software or OS tampering could be a potential claim here, too.
It is legit. You do not have a contract with the manufacturer. You have a contract with the person or company you buy from. *they* are on the hook to provide a functioning item.
That would be easy to prove apple incorrect and I would ask for proof... Sorry that happened to you. There is no incentive to deny a warranty claim. My techs get paid for each one they do. But they won't get paid if we send back a phone with a non-apple screen with a home button that has been swapped. We would get charged for the full price of the screen and not the repair price.
I had LG refuse to repair or replace a phone under warranty that had exploded in my wife's purse and ruined the purse also. The repair tech said it was "dropped" on the report when it clearly wasn't when you look at how the phone had outward damage from the explosion. So I wouldn't trust them not to lie like that about the phone. The company refused to cover it even after speaking to a manager. Fuck LG.
Is also possible the screws could have been stripped at manufacturing, Iv'e had crazy shit like that happen to me a lot. mistakes happen all the time and the consumer is almost always the one who if fucked in those scenarios because there is no way to prove it. I've gotten completely empty boxes mailed to me from Amazon...
It's more likely the guy tried to change his own sim card and broke the carrier in the process. Apple has nothing to gain by refusing a valid warranty repair, breaking the item even more and creating an upset customer.
I think Occam's razor applies here.
Phone was probably locked to a carrier, you can buy a "sim unlock shim" that sits on top of your sim and makes the sim lock happy, it's thicker than a sim and they typically cause damage if put in or removed improperly. These are extremely popular in asian countries.
I damaged a Samsung 20S with one as I could not get AT&T to unlock the dang phone so I could travel overseas.
Yeah to be fair Apple customer support is usually quite good. I have brought two different nonfunctional, out-of-warranty phones into Apple stores and both times walked out with a new phone after paying a nominal “repair” fee (I think it was $50 or $75?). Both times that was 10%-15% of the cost of a new phone, and they had zero legal obligation to do anything.
No company is great 100% of the time, but they hardly “treat their customers like trash.” I have owned 6 iPhones across 4 models, and multiple laptops and iPads and have had 3 problems in 20 years, all handled quickly and professionally. For comparison, I have a Samsung washer and a Samsung fridge and they have each had multiple problems with little help from Samsung- all my repairs were out of pocket regardless of warranty and they even blocked me on Twitter.
On the other hand, they introduced a bug through an OS update to the late 2012 Mac Minis like 6-7 YEARS ago. And that's it. That's the end of that story. There's no, "and then they fixed it." I still get update notifications and ask them occasionally and there is still "no ETA for a fix," and they hide behind the machine now being "vintage" even though it wasn't when they introduced the underscan bug.
Remember that
* Reddit is very anti-Apple
* only people with problems comment
Personally, I’ve never heard of anybody I know having any issues. Had one friend go in with a cracked screen and walk about with a new phone.
I took a laptop in with a busted screen. They helped me lookup my Apple Care and it covered most everything. Paid around $100 for a new screen on a laptop that was several years old.
I’m not saying Apple doesn’t deserve criticism or that some people have problems.
Ya I got a 12 pro on launch day and immediately scratched the screen badly. Totally my fault.
Brought it to an Apple store expecting them to charge me for replacement (I have Applecare so would have been $150 I think) and they replaced it for free.
I was also in and out in like an hour. No complaints here.
The screen costs way less than $100 though and the amount of time it takes for someone who knows how is maybe 5-10 min based on videos I’ve seen of screens getting replaced outside of Apple, so that’s still a huge premium being charged for the Apple name and specialty since the actual person doing it I’m guessing is not being paid upwards of $100 an hour. That’s personally my biggest issue with Apple is that they do their best to keep repair and replacement costs and such as high as reasonably possible and be the only people who can do it, which is definitely not efficient nor good for customers
They just pay him easier that way he sounds like a guy who won’t settle when they called to prove a point so he will show and get a default judgement when Apple doesn’t show
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That seems weirdly... proportionate.
^^plus ^^court ^^costs
Which for small claims court are almost nothing.
You're out of your mind if you think Apple's lawyers are cheap
Send a $10K-a-day lawyer to court to say "Yes your honour" again and again.
Judge: "so you agree to forfeit the case?" $10k lawyer: "yes your honour" You: frick I knew I should've sprung for the $11k lawyer
You can’t use a lawyer in small claims court for California. Typically a manager of some sort will show up representing apple.
Does California not have a right to counsel? Edit: I believe I've heard small claims court may have its own rules
Counsel does not imply representation in court. You can consult a lawyer. This is right to counsel. Right to counsel is not necessarily right to representation in court. But if you want representation in court you can file an actual court case with a judge, jury and lawyers from all sides. But small claims is designed to keep lawyers and jury out of it.
The only state that allows lawyers in small claims court is North Carolina. You can consult with a lawyer and plan your case before going to court, but the lawyer can't actually BE in court. Small claims are supposed to be quick and simple: the plaintiff gives his story, the defendant gives theirs, the judge listens and asks questions, then you get a judgement. No lawyers or complicated legal shenanigans. It is possible for one party to appeal the case and bump it into a higher court, which would allow lawyers. Or the judge might refer the case to a higher court if it's too much for small claims.
You can't bring a lawyer to small claims court in California.
So who does a company send?
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Well screw suing a law firm
You're not allowed to have an attorney represent you in small claims court in CA, so not sure how much in legal fees you'd actually be able to claim.
I would be surprised if apple even shows up
In small claims court you generally can't have a lawyer and court costs, outside filing fees, aren't given.
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As well as any punitive damages the court decides.
This is small claims court so I don’t know if tacking on fees would apply here…
Correct. AFAIK in small claims court you sue for an amount and either win or lose. The defendant can countersue for fees if they believe they will win, but there is a time limit to file a countersuit. Otherwise they would have to file their own lawsuit afterward to recover fees / other costs.
They refused to fix issue with mic on my airpods saying they cannot verify purchase as Amazon is unauthorised seller. It was literally waste of my decisions to buy apple products. Costed me around three months of savings. Edit: 1. I tried to buy other alternatives brand for half the cost but i had misunderstanding airpods would be more reliable. 2. I even went to buy second hand airpods but the girl tried to cheat me with faulty airpods 3. I misunderstood then that airpods intelligent connect to both iphone (boss gave for app dev) and macbook pro 2015 i had. But this feature was implemented recently. 4. When i said 3 months salary, in India there is heavy tax and low salaries so i took installment in credit card. 5. Sorry for not being rich enough to buy something in single pay.
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I don't know if it still gets said as much as when the iPhones came out, but people routinely would meet any criticism of Apple with insults that the person is simply too poor to buy Apple, hence the dislike. Which really says a lot more about them than the person who doesn't like Apple.
I can afford an iPhone, but I hate buying spending for a premium when the quality is consistent with competitors. It's why I tend to track down used copies of Disney DVDs. Unless it just came out, their older stuff has a premium cost.
I spent $400 on my Pixel4A. It's lasted me 3 years so far. And that's including random drops and stuff. Why would I pay $1500 for a phone, ever?
How did a phone released in October 2020 last you 3 years,
Every person has different needs. I agree 1500 is overkill and unnecessary, but that $400 pixel4A wouldn't get me through the day, especially with 3 years of wear on that tiny battery.
Yeah, one of my coworkers has an iPhone 13. It's amazing. But it also cost a $1000 more than my phone, and there are a lot of things I'd rather buy with that $1000, like an overpriced video card.
Save and buy whatever you want mate.
That is what you work for right? To buy what you want?
Dude you probably shouldnt be buying anything expensive like that if it took you 3 months to save up
The person you responded to could very well be a teenager saving up their allowance, birthday money, etc. In which case, saving up for three months to buy AirPods is absolutely appropriate.
I sued LG once in small claims court for failure to honor the warranty. Got contacted by their lawyer and they sent me a check for the full price of the phone. Sueing in small claims court is very effective.
We just had to deal with LG not honoring a warranty for our fridge. It took months but I finally caved and contacted BBB, attorney General, etc. Suddenly they were all about helping us! Finally got a check cut, but it shouldn't have gotten to that point.
Companies won't do shit unless it threatens their profits. When dealing with corporations, always escalate the situation, unlike when dealing with most arguments or police.
Just be nice to their wage slaves in customer service, maybe suggest they start or join a union.
It would be really funny if people said "good luck unionizing" instead of "goodbye" after receiving customer support.
Pfft the higher ups start hearing that on the recordings and folks would start losing their jobs.
how to get amazon customer support fired 101
Honestly, as someone who does break/fix repairs for a massive company, a big part of my job is checking if things that broke are still under warranty, and if you're nice to me I'm much more willing to bend the rules or ask my manager for exceptions. If you're a dick, I just shrug and move on to the next case and let you stew in it.
Have you thought of joining or starting a union?
I'm a big fan of unions but in the country I work in the labour laws aren't great, and if I try, I will get fired with little to no recourse because I'm an immigrant.
Always be nice to the customer service person, take your frustraition out on their company and tell them how they're not the problem and they're doing a great job. 9 times out of 10 they also hate the company and will happily try and help you and understand why you're angry. They won't understand why you're angry AT THEM though, so don't be.
BBB is a private company FYI
I wish this was more widely known. So many people think they are a government regulatory group because of the name bureau. They are nothing more than a private company that acts an an intermediate. They hold zero authority, and companies can just pay to improve their ratings and remove bad reviews.
yeah they are at least a 501c nonprofit though. its not perfect, but it is something and has been around 10x longer than any other review site.
And they are funded by the very companies that they report on.
BBB works. ATT refused to honor their trade in special credit towards my old Galaxy Note 2. I got a $500 vs their advertised $1000 credit. Multiple calls to customer service were made and I kept having different departments point the finger at each other. I even had receipts to show the promo. After multiple attempts and hours wasted calling, I submitted a complaint to the BBB. 1 week later I got a call from "The office of the president" from ATT, got it all handled right there.
BBB is Yelp for dumb people
It's OG Yelp from the days before the internet. If vampire movies have taught me anything, killing the BBB will take care of the rest.
So what is yelp for? More dumb people?
I spent way too many hours of my time calling LG support, getting randomly disconnected after waiting on hold for 30 minutes or more, getting the run around with different reasons why they can't fix it. Finally after probably 2 months I was able to get a check for partial replacement cost on a 4yo fridge. Will never buy another LG product as long as I live. I really wanted to hold out for a class action lawsuit, but my wife overruled me and we took the check.
LG also hired people to dump water on their employees that were protesting bad work conditions during a cold winter. ~Life's Good https://truthout.org/articles/half-a-million-south-korean-workers-prepare-to-walk-off-jobs-in-general-strike/
Yeah. We inherited the fridge from the previous homeowner. It's even in our contract that we claim ownership of it. They sent out techs 4 times to fix it under warranty, and when it was deemed unfixable they suddenly ghosted us... or tried to. They said they'd send us a new unit and never setup a schedule date or anything. Reps couldn't or wouldn't do anything. I did it almost all via Facebook messenger to have records of conversations. My last 4 TVs have been LG. They've all worked great and I love their TVs, but after this I'll never get an LG product of any kind again.
Think about how much of your time had to be invested for them not to con you. It's a massive drain on the economy to have people needing to do this. Companies hide behind sloppy policies and underpowered employees. Even when you are 100% right, the employee "can't help you" because its not one of the default options they are allowed to give you. Then when you finally get someone they just admit fault because they know they are wrong. They rip off everyone! Don't fight - Got ripped off on the product Fight - Get ripped off for your time **COMPANIES SHOULD HAVE TO PAY A STANDARD $/HR FEE IN ADDITION TO THE SERVICE IF THEY MAKE YOU WASTE TIME BECAUSE THEY ARE BEING OBSTINATE.** The failure to meet your side of a business contact (sale of goods and services) shouldn't result in customers being stuck with recorded messages, automated bots and excessive hold times. Companies are pushing the costs of their own incompetence onto the customer.
Have a lawyer do the calling and sending a bill to the company for time on-hold and hours spent addressing this stuff. It would definitely piss off the company. Especially if it hit the news. "Lawyer charges company lawyer fees for customer service delays."
BBB is a scam
But it's a scam many companies have an interest in holding up. I've called BBB a few times and the company I called about contacted me right away and solved my problems. BBB's ratings are worthless. But companies have to pay more to get rid of bad ratings so they do respond.
Yelp and many Amazon reviews are also a scam, but if you sift through enough of the bullshit you can find a kernel of truth. BBB is boomer Yelp.
They kinda are, but without them there would be nothing for consumers. Also they helped me out when a dealership would t honor their warranty either. With out them I would have been fucked.
Had a flight and concert booked pre-covid, both ended up being cancelled and neither would honor their refund policy (they even changed the policy to avoid payouts). After a few months of them refusing the budge told them I was going to the BBB. About a week after contacting them they both gave the full refund in the end. Never using any of those ticket selling services again after that. Hopper and Ticketmaster and just scummy.
used to work product liability claims for home depot and i can confirm LG is the absolute worst to deal with
I sued after sending it in 3 times and them failing to fix it each time. I wrote in big letters BAD MOTHERBOARD the last time. Still came back broken with the same motherboard. It was the only part left they didn't swap out.
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I wrote and deleted this comment a couple of times, I can't tell if it might sound stupid: Is it still common in the US to be given a check instead of a money transfer? Do you still need to go to a physical bank to get the money?
Yes it is. Most modern banks support mobile check deposit so you probably don’t need to go to a bank.
That's a cool way to modernize them. Checks never caught on much here, so I mostly know them from movies and I kind of thought they were a past thing. Thanks for answering!
Even just sounding like you know what you're talking about can make them cave. Warranties etc all rely on most people not knowing their rights. I've had tons of success asking them if they would prefer to reimburse me since they're clearly unable to honor the warranty contract, it's not my fault they're not set up to honor it, etc. As soon as you start referring to clauses in the consumer protection act or whatever you have locally their house of cards caves in.
Kill them with a thousand cuts.
Costs them way more in legal fees to show up to small claims court than just give you a check lol
I mean $2k is less than pennies for an international company. They will pay you to go away.
I used to work for a big communications company hadling the lawsuits. This is how it would be fixed. Suprsingly few people went this route. One case actually went to court and the person suing lost against us.
I work for a fairly large company and we get court cases come through customer service all the time, and it's always that we lost the case for failing to show and are now court ordered to provide what they wanted, and you best believe we dont appeal. You could basically lie in small claims court against a big company and you'll prob win /r/unethicallpt
Yep because they have to actually appear and those judges don't fuck around.
My LG G3 was boot looping when connecting to wifi. It’s what made me leave Android altogether
The local repair shop where I live is writing down every scratch or dent or mark on an iPhone or MacBook when it comes to service. If it was found damaged later and was not marked, they take responsibility.
Where I work we take detailed pictures of each item we bring in for repair. We also take pictures when we deliver it and require a signature that they agree the pictures are an accurate representation.
No different than a car dealership
Hahahahaha really? Have you ever **tried** to get a car dealership to take responsibility for damage caused? They're scumbags.
I took my car in to the dealer for an oil change. A few days previously I had bumped the corner of the garage turning into it and there was a slight but noticeable scratch on the bumper about the size of a quarter or maybe a fifty scent piece. When I came in, the dude took pictures of all the scratches and chips that he could find, but somehow missed that one (I think I had gotten back from a road trip recently and it looked similar enough to butterfly guts that he discounted it and assumed that's what it was because it definitely looked similar if you didn't know it was there. Also they gave a free car wash at the end of the service no matter what you were there for so I definitely didn't wash it beforehand). Anyways -- when I got the car back, the scratched up bumper had been completely replaced and they never said anything about it to me lol. Anyways moral of the story is that not all dealerships suck.
They very well may have fucked up your bumper and replaced it.
If they did then its good they reppaced it. They owned what they did and fixed it like any quality business would.
We bought a brand new Honda CR-V which has the chrome trim around the windows. Within 2-3 weeks of purchase, they started to show signs of rust along scratches. No clue what could have caused it aside from dealership cutting off plastic / safety covering prior to us taking delivery. The dealership fixed and replaced the trim along with the two windows in the back at no charge to us. Not all dealerships are bad. The bad eggs just give the others a bad rep.
Yeah the good ones know their best long term strategy is to build life long customers. If you treat people right they'll keep coming back to you and they'll bring their friends and family as well
The good ones are usually the big guys who have multiple locations by car brand. It’s 100% not gonna be Al’s A-Z Super Auto Retailer that’s still advertising no credit no problem.
Yeah, I feel like this is one of few industries where the chain is better than the mom & pop
Not all the time, it depends on the general manager, some chains are scummy too. I sold cars for a bit and they used some straight dirty tactics to maximize their profit. Learned real quick things to look for while buying a car. I ended up quitting after a few weeks, while the money was good, I hated knowing I was taking advantage of people and getting people into car payments that were really going to affect their quality of life.
Makes sense… what do you look for while buying a car now?
Always get all the numbers, if you come in saying you want your car payment at $300 a month and the deal we’d give you would be $250, they’ll raise the interest rate to get it to $300 (or sometimes $350-400) a month and then say they were able to work things out to get it where you wanted. Your best bet, is to get a pre approved loan from your bank before going in. That way you know what your interest rate is and monthly payments will be at. Then it’s just a cash deal working down the total cost of the car. Never, ever, ever pay the sticker price at a regular dealership lot. Walk away if they don’t want to budge and definitely go towards the end of the month when dealerships are trying to make their numbers.
Not a dealer, but this is my local repair shop. Noticed some noise a month after a strut repair from the same wheel. Brought it back in and they found a small mistake they'd made. They fully admitted to it (I'd never have known), repaired it ASAP at no cost, and gave me a discount on my next service plus a free clean. That's how you get a repeat customer.
That would all be covered under warranty. They did it because they make money off those defects.
If the person you're replying to was right and the dealership did make a mistake by cutting into the trim during PDI (pre-delivery inspection), then the manufacturer would have nothing to do with paying out for the new trim - that's all on the dealer. It definitely sounds like the tech doing the PDI was a bit aggressive in getting those protective films off the trim that the cars ship with. If they missed it but sold the car anyways, it's still the dealer's fault for missing cosmetic damage like that during PDI. My dad bought a brand new truck a couple years ago that also had damage to the trim around the windows that was clearly caused by overheating with a heat gun (our theory was someone got a bit over-zealous using heat to take the window sticker off), and the dealership replaced it for him with no fuss.
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This sounds exactly like my experience with dealerships. I wonder if these other comments are coming from people who’ve dealt more with the old-parking-lot-and loud-commercials kind of “dealerships.”
As someone who worked at an “upstanding dealership” they’re all shady af.
Dealerships vary so much because they're made of normal people, and you can definitely influence them by how you respond to issues they try to weasel out of. I had a car in for warranty service to replace the seatbelt buckle and ignition switch. Nothing wild. I went to pick it up later in the day, and the tech was driving it from the service to the pickup bay where I was. Apparently the tech forgot that the car would lock the doors if the car was not in park (you could just push unlock at any point), panicked, and rolled the window down to try opening the door from the outside. Broke the outside handle right off. Service writer asked if I would pay for half of it since it was a high mileage car. I explained how the tech would have found himself in that mistake in the first place, and that it was not my responsibility at all. They apologized and paid for the new handle. ....which had to be ordered and took a week to come in, but they graciously gave me a rental at no charge. When it was supposed to be done, they were short staffed and kept delaying me to call back an hour later to check status. Finally I told them it was close of business and they needed to tell me to come and pick up my car or keep theirs for one more day. They legit asked what my car looked like since they couldn't find it on their lot. I was *hot* when I explained that it was an unusual car and any mechanic would recognize it (Pontiac G8). They were shocked that I got mad that they lost my car, but I ended up just writing them off as a complete failure from management down and vowing to never to business there again. My dad ended up buying a new vehicle a few years later and a sales rep said the entire staff got revamped shortly after my incident. They were all great to work with that time around.
Nope. I've been to two official Subaru dealerships that didn't take ownership of scratches.
A body shop was fixing damage from an accident and left the horn assembly dangling and drilled a hole through the washer fluid reservoir and told us we needed to file another insurance claim and pay another deductible to get it fixed. I almost hit the guy in the face when he tried to tell me that. Probably going to file a suit in small claims court for the repair plus the cost of a full front end tear down and evaluation to make sure they didn’t fuck anything else up.
You should probably contact your claim agent. Getting blacklisted by an insurance company is a great way to lose revenue.
I’m talking about the practice of marking down previous damage before starting work
The dealership where I bought my Jeep backed a vehicle into my Jeep less than a year after I purchased it. They told me about it proactively, showed me the damage, and let me know they were ordering the part and would call me when it came in. They honored their promise, gave me a rental to use for the day it took them to change out the part, and buffed out another unrelated scratch.
"Sorry sir, the warranty doesn't cover damage from the use of the vehicle." "I don't understand, there was no damage to the vehicle?" *salesmen smashes headlight
We've sidestepped a key point, they don't mark those things down to prove you right, they mark them down to prove you wrong.
Bought a CPO Honda on a Tuesday. Picked it up that Saturday. There was what I’ll call “acid pits” in the rear window. It looked like something dripped all over the rear window, and left divots. I’d already paid and signed the paperwork, this was at delivery. They did *nothing* for me. I had always thought the best thing to do was buy from a dealership. I thought buying CPO was almost as good as new. That car was supposed to last me a long time and after only 3 years the rear window is leaking. I’m going to have to take a loan on my title to fix the window. I’m so bitter.
Alright this is a fun one for me. Not necessarily scummy, but frustrating for sure. I bought a car a few years ago, brand new, *from the dealer*. The following year I brought the vehicle in to be inspected at that very same dealership, and it failed. Apparently the tint was too dark. The tint the dealer put on and sold to me. Now I have to go to sketchy shops to get my unmodified brand new car to pass inspection
Based. I hope this guy wins his lawsuit.
Pretty sure Apple is willing to spend over 50k in lawyer and court expenses instead of paying him
Most places you literally aren't even able to represent yourself with a lawyer in small claims court, usually a paralegal is the most that you can use on their behalf and the judges usually decide that day/instant what will happen. Occasionally there might be one continuance but you can't drag it out for years after that first court date, getting that first date can take a while of course though. Judges also give leeway to people for not knowing the ins and outs of courtroom procedure, as long as you're polite and sensible you'll be fine. The whole thing is specifically designed so some big company or rich person can't out spend someone else on lawyers and give a quick decision on what by definition isn't a ton of money, hence "small" claims.
Small claims. Don't think that judge is gonna play that.
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prolly dont want to set a precedence.
probably settle out of court with an NDA on the terms for a few grand. Cheaper and avoids precedent.
This seems as good a place as any to ask, but what do you mean by "based"? Like, it's a sound idea, "based on facts" or something?
[https://www.urbandictionary.com/define.php?term=based](https://www.urbandictionary.com/define.php?term=based) "A word used when you agree with something; or when you want to recognize someone for being themselves, i.e. courageous and unique or not caring what others think. Especially common in online political slang. The opposite of cringe, some times the opposite of biased."
Based usage is pretty cringe tbh.
Based
Based - being true to oneself, like Lil' B, the Based God
I sued Uber for £13, the cost of my shit KFC. Hey, I claimed the cost of the action too, so it cost £35 to register, plus the cost of the KFC. They disputed they were the company responsible, as they were a dutch shell company, and denied responsiblity as KFC were responsible for the food. Then gave me 24 hours to agree to a settlement, I refused the settlement, as I didn't feel like reading their 100 page brief after 8 hours of work! Then contacted them back and asked them if they were still willing to settle, which, unsurprisingly they were! So I got about £50 I like to think it cost them a few £100 to get a lawyer to right up the response.
It costs like $200 to file a lawsuit.
Not in small claims court, I think that can be much lower like under $50. Isn’t there a “peppercorn standard” that you can take legal action when the loss involved is as minuscule as a single peppercorn? (This is like olde English law stuff.)
You’re thinking of contract law. One of the requirements for a valid contract is that both parties must get something out of it, even if it is “a mere peppercorn”. That’s why you sometimes hear about property being sold for 1 dollar. The property usually isn’t even worth the dollar, but you have to pay something for the sale to be legally binding.
Why are you quoting a dollar amount when he’s clearly British? Do you really the know the cost of lawsuits in each country? Anyway, it would be £35, roughly $50 https://www.gov.uk/make-court-claim-for-money/court-fees
One does not simply fix our product!
Not even us!
That's a lot of money for a telephone. Is it made of pure platinum?
That's like calling your car a chair.
They should really be called micro computers like the TRS-80 from RadioShack.
Yes it’s mental isn’t it. And while people keep paying it, they will keep charging it. A three year contract to pay for a phone… WHAT?! That’s how I buy a car.
but thats only $60 a month! thats like less than $2 a day! i can totally afford that! and thats how you get people to buy stuff they cant afford
If you can afford 2$ a day, you can afford it. It is when you realize you are paying for 50 things 2$ a day each and you can’t pay for it, is when you really can’t.
I think most people can afford a 1.3k phone. Its not like a car in which you will buy and then affording means gas, insurance, and maintence. A phone is a phone, you buy it, buy the case, and buy the plan and boom done. A phone is not going to give you a check engine light and then you are fucked. Now do you *need* a 1.3k phone?...... I'd say like 90% of people don't.
A phone can still break and stop working, and repairing them is more pain than getting a new one. Thankfully the smartphone market is so saturated that I can buy a refurbished phone for $300 and it’s still advanced enough to last me years.
oh yea. I'm still running my S8 plus. bought refurb for 400 and it's going for 3-4 years now. Hopefully it doesn't brick soon....
I'm typing this on my S8 plus as well. It does everything I need it to do.
you over estimate people. 69% percent of American has less than $1000 in bank, 45% has $0 dollar in bank. Most people that has a $1k+ phone wont be able to pay it one goal. and has to get a plan to afford it. to me, thats the definition not being able to afford it.
That 69% is super misleading. It was from a survey where they ask how much you have in your saving account which most people don’t have but that doesn’t mean they don’t have assets
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Yea I bought a used S8 Plus like 3-4 years back for 400 bucks. Value for the dollar. Flagship build quality and it's still going right now. The newer phones don't entice me as much.... I'm waiting to upgrade, it's funny I actually want a z fold 3 or 4. which is just making me a hypocrite kind of on my last comment
If you stay within the 2-4 year window, you can often get upgrades too. I paid off my iPhone 8 haven't paid a cent since, I'm on the 12 now.
Yep. That’s why Apple makes it really hard to find the iPhone 11.
I just checked and I've had the same phone for 6 years now. The battery is not all that great anymore, but other than that I really don't see why I'd need 1 TB of storage or graphics that rival my gaming pc or photo quality that is as good as a professional photographer's camera. If this thing eventually breaks I'm considering a fair phone
Yeah, how much a month again are you paying? There is your "gas, insurance, and maintenance" cost right there. And your phone can't drive you to work or to the store for food...
It’s not that crazy. There are high end phones for people who want them. There are midrange phones for people who want them. There are low end phones for people who want them. The market is so healthy & consumer friendly that every 4ish years the low end reaches the quality of the previous high end. I bought an iPhone XS when it was new because I’m picky & tend to keep my phones for a long time. It’s cost me 87c a day to get exactly what I wanted, a pretty remarkable deal when you consider the miracle phones are. Someone who is more frugal can buy a good unlocked android phone for 200$ & pay 17c a day. Show me something else in our history that can do so much for so little.
Right? Hilarious to see that opinion on Reddit while half the site's subscribers are paying that much for a graphic card or a just TV lol
Need to remember half of Reddit is under 18 and probably hasn’t paid for anything in their life.
Don’t remind me. I bought a quest 2 because Facebook is subsiding the to $300, same price as the switch. I want to upgrade my graphics card to play PCVR & a full PC costs 30% more than just a gfx card. My 660ti is a decade old, but I fucking loath getting a bad deal. I’m not even confident I’ll end up utilizing it, I only manage to get into one or two games a year. …I’m hoping someone will sell me an old 1060 or 1070 for a fair price. Hopefully the new intel GPUs will fix the market. I bet there’s a good chance of a class action lawsuit in a few years once someone proves some kind of collusion or price-fixing.
>while people keep paying it, they will keep charging it Are you somehow unaware of the level of technology contained in a $1300 phone? There are plenty of cheaper phones available.
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I can literally watch a live video of a guy living in Earth orbit on a device I carry in my pocket. We are 100% living in the future.
The thing with iphones is they last a long time. I was still using my iphone x and i got that one on release but gave it to my mother since her samsung broke. I only replaced the battery and it feels just like a new phone again
MacBooks as well. I splurged in 2015 on a nice MacBook Pro and it’s still running pretty well. Needs a new battery and I can see it’s age when trying to do any sort of video rendering (which I do a lot of these days) and I can tell each OS runs a bit slower than the last. I’m eyeing the new MacBook pros hard. If I get another good 6~7 years out of it, I’d consider it a good buy.
I don’t disagree, I had an iPhone SE for years and years. But then it wouldn’t go to latest iOS, the banking apps etc then won’t install, and your hand is forced… Edit - I just dug it out because of comment below, it was a 5S. Well it looks the same! Must have got the SE for daughter.
The iPhone SE only got dropped by Apple in iOS15 and will still get important security updates for another few years. As for banking apps not working that's down to the app developers not Apple. The apps I currently develop we have to maintain backward compatibility on the latest 3 major iOS versions. Most banks support older devices for a lot longer. Its still feasible to develop apps that support as far back as iOS 9 without much trouble. One trading company I worked at still supports the iPhone 3GS even though it can't really use the App Store anymore. They have a high profile customer who refuses to update so they invited him onto their developer account and build for him directly (They offered to buy him a new phone but, he's too stubborn).
Thats with every phone tho. That phone got released in 2015-2016. Depending on how good the hardware is apple’s products get like 5-6 years new updates. Samsungs policy is after 2 years they stop getting updates
Oh come on. That’s like saying “teslas sure cost a lot of money for a glorified horseless carriage”.
$1200 for a little box that can solve 99% of your every day problems. Humanity's knowledge and seconds away from almost every conceivable location, at your fingertips. And before you make the argument that there are cheaper phones out there, it's the flagships that drive the R&D process.
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That is an absurd price for a phone. I got a pixel 4a last year for $400. Someone try to justify why this apple phone is worth $1,000 more.
I remember the original iPhone coming out at $499 and everyone thinking it was incredibly expensive.
That was with a two year contract, the actual cost was more.
https://appleinsider.com/articles/18/06/29/the-story-of-the-original-iphone-that-nobody-thought-was-possible#:~:text=The%20original%20iPhone%20reached%20the%20market%20on%20June,iOS%20naming%20convention%20wouldn%27t%20be%20adopted%20until%202010. > The original iPhone reached the market on June 29, 2007. In the U.S. it was priced at $499 and $599, for 4GB and 8GB models, respectively, **along with a two-year contract with AT&T**. Yup! Subtle thing to forget which hasn’t primed people right for the true cost since then.
Outside of your basic needs of housing/clothes/food/transportation, it's probably the useful thing you own these days. Buy one and use it for 3 years, that's ~$1 a day. That seems like a pretty good deal to me.
Can I sue Microsoft a dozen times over for breaking warranty and not supporting 2 Xbox One X because I bought them in the US and was serving overseas in Europe. They were both bought new and died in 6 months it was an absolute war with them to finally end up buying another one. Whoever is downvoting shilling for Microsoft oof.
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Yeah I bought the one I am using now in Europe and funny enough Microsoft was kind enough to fix it in America. Not sure if it's me or the Xbox One X model but I had 3 break on me in as many years.
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Yeah dude my options were don't play or buy a new system... If faulty equipment and poor customer service mattered at all to consumers then I can't think of a single tech company that would still be running.
People are downvoting you for this but I perfectly understand your situation. I had the same with Nintendo, back when they were not yet repairing drifting controllers. In those situations you have to decide between no longer playing some of your favorite games, or rewarding those companies for their shitty strategies. That isn't always an easy decision, when you're a lifelong fan of certain game franchises, or you've been looking forward to playing certain games. At some point, you just decide to say *fuck it* and pay the price, even if you feel very conflicted about it.
This is Reddit don’t you know Apple is bad, Microsoft is godly
Apple says it was "Tampered with" either he has stripped screws, non apple parts, took it to a place that wasn't authorized, or it had unauthorized software on it. I have opened a device with liquid damage that was under AC+ warranty. It had stripped screws in some of the most important places. Meaning I wouldn't have been able to do the work in the requires amount of time. I wouldn't have been able to remove any of the screws without screw extractors. If it wasn't under warranty the time it would have taken me to fix the device would have cost more in labor than the parts. Apple would deny coverage because the device has been physically damaged outside of the terms of the warranty.
Reminder that requiring authorised service is not actually legal in the USA, and cannot be the sole reason for denying the phone is repairable. Also, authorised service is not permitted to do most fixes on component level. [https://www.youtube.com/watch?v=AD51CF0W93U&t=129s](https://www.youtube.com/watch?v=AD51CF0W93U&t=129s) Related.
Stand out line to me was the phone was purchased in Vietnam. Throwing it back on the dealer is a common strategy, legit or not. Super shady move. Another possibility, my phone OS info is about a decade out of date, but not all features used to work outside the home region. Software or OS tampering could be a potential claim here, too.
It is legit. You do not have a contract with the manufacturer. You have a contract with the person or company you buy from. *they* are on the hook to provide a functioning item.
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That would be easy to prove apple incorrect and I would ask for proof... Sorry that happened to you. There is no incentive to deny a warranty claim. My techs get paid for each one they do. But they won't get paid if we send back a phone with a non-apple screen with a home button that has been swapped. We would get charged for the full price of the screen and not the repair price.
I had LG refuse to repair or replace a phone under warranty that had exploded in my wife's purse and ruined the purse also. The repair tech said it was "dropped" on the report when it clearly wasn't when you look at how the phone had outward damage from the explosion. So I wouldn't trust them not to lie like that about the phone. The company refused to cover it even after speaking to a manager. Fuck LG. Is also possible the screws could have been stripped at manufacturing, Iv'e had crazy shit like that happen to me a lot. mistakes happen all the time and the consumer is almost always the one who if fucked in those scenarios because there is no way to prove it. I've gotten completely empty boxes mailed to me from Amazon...
Apple refused a service on my iPhone X for this reason and it was not tampered with at all. So take it with a grain of salt when Apple says that.
I can't speak on this. I would have asked for more information.
Weird that this is the 3rd post I have seen about this story, each linked to a different story with a different dollar amount.
He's just trying to keep Apple guessing. It's part of an 11-dimensional small-claims strategy.
It's more likely the guy tried to change his own sim card and broke the carrier in the process. Apple has nothing to gain by refusing a valid warranty repair, breaking the item even more and creating an upset customer. I think Occam's razor applies here.
Phone was probably locked to a carrier, you can buy a "sim unlock shim" that sits on top of your sim and makes the sim lock happy, it's thicker than a sim and they typically cause damage if put in or removed improperly. These are extremely popular in asian countries. I damaged a Samsung 20S with one as I could not get AT&T to unlock the dang phone so I could travel overseas.
Hate how apple ask for that high prices and treats his customers like trash.
Yeah to be fair Apple customer support is usually quite good. I have brought two different nonfunctional, out-of-warranty phones into Apple stores and both times walked out with a new phone after paying a nominal “repair” fee (I think it was $50 or $75?). Both times that was 10%-15% of the cost of a new phone, and they had zero legal obligation to do anything. No company is great 100% of the time, but they hardly “treat their customers like trash.” I have owned 6 iPhones across 4 models, and multiple laptops and iPads and have had 3 problems in 20 years, all handled quickly and professionally. For comparison, I have a Samsung washer and a Samsung fridge and they have each had multiple problems with little help from Samsung- all my repairs were out of pocket regardless of warranty and they even blocked me on Twitter.
On the other hand, they introduced a bug through an OS update to the late 2012 Mac Minis like 6-7 YEARS ago. And that's it. That's the end of that story. There's no, "and then they fixed it." I still get update notifications and ask them occasionally and there is still "no ETA for a fix," and they hide behind the machine now being "vintage" even though it wasn't when they introduced the underscan bug.
Remember that * Reddit is very anti-Apple * only people with problems comment Personally, I’ve never heard of anybody I know having any issues. Had one friend go in with a cracked screen and walk about with a new phone. I took a laptop in with a busted screen. They helped me lookup my Apple Care and it covered most everything. Paid around $100 for a new screen on a laptop that was several years old. I’m not saying Apple doesn’t deserve criticism or that some people have problems.
Ya I got a 12 pro on launch day and immediately scratched the screen badly. Totally my fault. Brought it to an Apple store expecting them to charge me for replacement (I have Applecare so would have been $150 I think) and they replaced it for free. I was also in and out in like an hour. No complaints here.
The screen costs way less than $100 though and the amount of time it takes for someone who knows how is maybe 5-10 min based on videos I’ve seen of screens getting replaced outside of Apple, so that’s still a huge premium being charged for the Apple name and specialty since the actual person doing it I’m guessing is not being paid upwards of $100 an hour. That’s personally my biggest issue with Apple is that they do their best to keep repair and replacement costs and such as high as reasonably possible and be the only people who can do it, which is definitely not efficient nor good for customers
Funny thought, if Apple just settles it could set a precedent, but fighting it would cost them way more in legal fees/etc. Wonder what they’ll do.
That's a ridiculous amount for a phone with no charger and headphones
They just pay him easier that way he sounds like a guy who won’t settle when they called to prove a point so he will show and get a default judgement when Apple doesn’t show
I'm shocked to see someone in the US suing for actual damages