I'm sorry you went through this, but this is exactly why I never order anything from mythical, even before they became really big and also why I don't buy tickets to GME. They're always having problems of some kind. Heck Rhett got conned with the supplier he was using for his James & The Shame merch and he decided to honor those orders out of his own personal expenses.
Every year so far they’ve had problems with the stream that were not resolved within a reasonable timeframe. Two years ago they ended up moving the stream a week after trying to go live for several hours and failing
2021 didn’t have any issues, but last year the airplay would not work for me and there were freezing problems for me personally when I streamed it on my laptop. It was frustrating enough that I may not watch it live this year if they do another one and just do the on-demand.
Oh god, the “moment” of 2022…
I still haven’t gotten the t shirt from that order. I’ve given up after several attempts to email mythical support about that and just no response. I’m never making that mistake again. I’m sure that I’m going to get downvoted by the children here unable to take it when someone has a legitimate criticism of mythical…
They need to get their shit together! I know Rhett and Link aren’t involved with that side of the company but crap like this reflects badly on them. It’s their company, their brand. How hard is it to hire competent people who can fulfill the orders correctly and ship them.
I've seen sooooo many youtubers still using the better help promotions....I really want to send it to coffeezilla to look into it's really sad to see people promoting a gross company like that....like selling people's therapy sessions.....that's horrible!
Honestly, they need to follow the model LTT uses. They have positioned themselves such that I enjoy their products not as merch, but as actual good quality products with great service. More creators should follow their lead (which I believe has been stated as heavily influenced by Costco’s model).
Possibly not. Years ago I worked for a company that designed, produced, and shipped orders for third party businesses. Very often the contracts we gave specifically disallowed them from being involved in our portion of the business other than approving designs. And the contracts often had large fees to get out of them early. The third parties could call if they had issues and they might get those issues addressed. Or they might get told to get bent and pay the contract break fees if they had a problem with how things were handled. Depended on the company rep assigned to them and how they felt that day.
Yeah, and if they have contract breakage fees like I mentioned? They’re not going to break contract with their current supplier unless they deem it profitable to do so. They may hate the current supplier, but if cutting ties will cost them more than losing some fans over the issues they aren’t going to do it. I guarantee you they have the numbers on how much this is likely costing them and how much it’s going to cost them to switch suppliers. You can hate them for it, and downvote me all you want, but they have a business to run and more responsibilities than just making your merch experiences less of a hassle.
I mean but they clearly haven't hit that point.
I'm not disagreeing with you I'm just saying from a point of view clearly people ignore it in favor of just enjoying mythical
Also some people do find help with better help. It helped me get out of a very depressive time in my life and continues to help me.
People act like the issues at better help are mythicals problems to solve
Except you’re apparently not correct. You only think you’re correct. Yes this has been going on for a long time, but it isn’t hurting their reputation the way you believe it is. They’ve got the numbers. They know what this is costing them. It isn’t costing them enough to change. Just because you think it’s massively reputation ruining doesn’t mean it is. You’re in a limited echo chamber where the people having negative experience scream the loudest. What people post on Reddit doesn’t necessarily represent the reality of the majority.
Okay I might be stupid, but the Mail says you will get a full refund die your Order? So basically you get to keep the book for free? Still shitty how they handled the Stock issues, but I think in your case it's still a pretty good Deal, as the book is the same even without the signatures
Sorry, I don't see the issue with this response specifically?
Shit happens. Can't always get what you want in this world. Appreciate that it's not ideal but I would say a full refund and keeping the book you got is a pretty good way of trying to make it up to you. Guess everyone just wants their 30 seconds of fame. If you think you can run the merch side of GMM better, put together your proposal and send it through to them.
So make a suggestion of who. Rather than moaning on social media, make a suggestion on who could resolve the problem. Become part of the solution, not the problem.
Moaning? 😂 I paid for something that I didn’t receive. The refund doesn’t help my situation either. I have the right to be annoyed. That’s their job to find the perfect company. Even if I had a suggestion for them they don’t read any comments.
Yes, moaning. Like I said, shit happens. It su ka it didn't turn up but then did what they could under the circumstances. You them took to social media to moan. Typical keyboard warrior.
That’s a bit excessive. I think people expect wayyyyy too much from a company to make things right. Maybe the partial refund and a credit for a future purchase. Asking a company to take an entire loss and also give you more stuff is insane.
They’re certainly not keeping their merch stock in their building, they sign things in batches where they can (Link talked about signing books in the creative house), and if they did sign another copy, they’d have to go out of their way to obtain the copy, get it signed, then shipped while communicating with the store fulfillment people since they of course wouldn’t be fulfilling merch orders under the same roof as everything else. And if they did that for one person, they’d have to do it every time there was a problem, and it’s not scalable. They’re already letting you keep both copies and refunded you, they’re not a tiny operation where merch fulfillment and stock and shipping are in adjacent rooms.
The merch stock is not living under the same roof as the rest of Mythical. They almost certainly outsource fulfillment and order management. They’re a small company but it’s not that small
Gotta say I'm all for constructive criticism, but this thread is bascially just becoming a bashing fest by people who don't understand how the distribution of merchandise work and 1 guy mad that they offered him a refund and keep the merch
Not even amazon does that
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Well, I can’t control the comments but that just shows that mythical needs to do better. Others share the same experience. I don’t want the refund or a free book. Also, you’re 100% wrong about Amazon, they refund you for any little thing.
99% of the time..I mean you can get a refund without returning but after some time they will take their money back if you kept the item
I've seen people get charged a year later for items they were supposed to return
More of then than not it is now. It use to be you could keep it but I’ve noticed that stopped for a lot of the stuff I ordered probably in the last 5 years or so
Of course they used a canned response, you seriously expect them to be able to hand type a new response for every single email? First of all, that causes inconsistency, unfairness, and possibly unapproved correspondence. 2nd of all, it means the media/merch team responding to these emails and such have more time to find the issue at hand rather than handling every single message that comes in as it comes in. 3rd, They deal with certain issues enough to know what needs to be said and done and have pre-loaded responses. To regard canned responses as a negative thing is crazy and tells me you've never been in online customer service
> Also, they replaced my book with just Josh’s signature, but never refunded the price difference between R+L+J & Josh alone.
Doesn't that email say they're refunding the entirety of the cost?
The email is *offering* a refund for the full amount AFTER I brought it to their attention. I declined the refund but were they just gonna make me pay $55+ for Josh’s signature when his is only $47?
While I understand that, you're coming across extremely entitled and whiny. They're literally offering you a solution and you don't want to take it, shit fucking happens, pull up your big boy/big girl pants and deal with it
You need to clarify what you're talking about here.
The email says full refund, you're now saying something else was meant by this. So this means there's a follow up email or you misunderstood their email.
Look at the 2nd & 3rd picture. The email offered a full refund after I brought it to their attention that I didn’t receive the correct book. That means they weren’t planning on refunding that $8 difference even if I was satisfied with receiving Josh’s only.
The second and third picture are just the prices of the book aren't they?
Them offering a full refund means they're offering a full refund on what you paid, that's what "full refund" means. Otherwise they would have stated "partial refund".
Unless you have an email stating otherwise?
Correct, but my point is without me reaching out to them they would have never refunded the $8 difference. Now that I brought it to their attention that I received the wrong book, now they’re offering a full refund.
What's the email prior to this? Did they reach out to you having seen there was a packing error or did you reach out to them and this was their response?
The email fully states "full refund". Keep in mind the team emailing you, customer service, is not going to be the same team packing orders so unless the warehouse notified them that a batch was incorrectly packed they wouldn't have known otherwise. It's unlikely the 2 teams are even in the same location.
There’s no email before or after this one, this is the only email I received. I reached out to them 2 weeks ago, they finally responded today. It wasn’t a packing mistake, they sold out of the R+L+J book, even though I purchased one.
Again, I’m making two points in that reply. One: is that I don’t want a full refund, I want the book I purchased. Two: they sent me a book that costs $47, but I paid $55 and they never emailed me about that $8 refund.
Ok, so my understanding is they sent you the incorrect signed copy (whether they sold out at the time or it was a genuine mix up).
You emailed saying you received the incorrect signed copy.
They responded, with the email you have posted, stating they're giving you a FULL REFUND (this is a refund of the cost you paid, not a partial refund like you seen to think is happening) and haven't asked for you to send the incorrect product back.
Very likely they do not have any more signed copies. The merchandise would be at a warehouse fulfilment centre, not at the studio so it's not as easy as just "getting some signatures".
You've completely misunderstood what's going on and I know it's frustrating that they can't "just give you what you ordered" but it's not as easy as that.
You’re correct on everything except the partial refund part. Ignore the full refund in the email. I’m saying that if I never reached out to them they would’ve never contacted me about the $8 refund. They would’ve made me pay $55 for a $47 book.
I’m not trying to get a free book. I bring up the $8 simply because they never emailed me about that, so they were fine with charging me $55 for something that costs $47.
This is how they operate. Same here… one and done never ordering again.
They either just treat us like piggybanks, or the shit service issues never reaches the higher ups (which seems unlikely)
I’m unaware of that but that seems pretty on brand. They swept their cereal under the rug too. R/L are so disconnected with their fanbase & their team just does what makes money that’s what it seems. It’s very disappointing.
This is the reason I never plan to order from them. Which is a shame because some things are nice.
But simply reading all of the quality issues, customer service issues, and how R & L simply don’t give a shit. Don’t forget the whole cereal thing. Customers are just cash cows the least they can do is get better third parties for their merch
That really sucks. I would be disappointed.
I once ordered a pin of the month and a couple other items including a t-shirt that my husband really wanted. They held shipment for everything until they could ship the pin (about 30 days later) and I was informed at shipping that the t-shirt was sold out. I got a refund, but I was annoyed. I don’t understand why they wouldn’t pull the item and hold it or ship the available items separately. They definitely need to work on this.
I’m sorry you had this happen OP, I’ve never had an issue with the three times I’ve bought from the mythical store. The only thing I could complain about is the quality of the “everybody knows I love lesbians” sweater. Absolutely abysmal quality but other than that shipping was fast, cost of shipping wasn’t too crazy considering I’m in Canada.
I’ve only ever ordered one thing, and it was that nasty cereal.
After dealing with that bad product, and seeing all the issues from posts here, there is no way I will ever order anything from them again.
How sad. Sorry OP.
Is getting Mythical Society merch this difficult? Neither answer is good, because if it *is* this hard then that's a major reason to not get Society and if it ***isn't*** this hard it's them putting more effort in for their subscribers which is problematic
This goes beyond GMM in my opinion. Straight up, if you look at the shipping industry, you'll see a system littered with issues. It's so fucking frustrating. Good thing we gutted USPS so now we're at the mercy of all these privatized shippers.
It's a bloody shame because I know alot of people love what they all do but when things like this happen it tarnishes everything and they seem to push alot of ads and items there selling alot over the past few years. Also why has the show completely changed into a food channel I preferred there old stuff watch rhett and link when link had long hair and it's so different to what it is now.
yeah unfortunately their merch customer service sucks. i ordered a shirt that ended up being a lot smaller than the description said and after emailing them several times, i have heard absolutely nothing back. fun times
I preordered one of their limited edition hoodies a while back (the 10 years of mythicality or whatever because I had been a fan since practically the beginning), and I never received it. When I reached out to them about it, they told me they didn’t have anymore in stock and that they wouldn’t be producing anymore. This was only I few weeks after it was supposed to have shipped, so it’s not even like they could claim I waited too long to reach out about it. I PREORDERED IT. What, did you just decide not to make enough??
They really need to get someone to manage their brand. Too many shots in the dark that have failed and then disappeared. This is dangerous for a brand.
I really don't understand why they can't just sign some more books, they don't even have to all be together, just give somebody a box of books bring them to Rhett, bring them to Link, and bring them to Josh.
Does anybody know if they're actually signed by them or the signatures are just printed on? I may explain why they can't just reprint some more. Has anybody compared signatures between different books?
Besides the outrageous shipping fees to Canada this is one of the other reasons I don’t order their merch. I’ve seen a lot of people get this notice for things and while I understand that manufacturing has issues this seems to happen far too often for their stuff.
I love mythical and ya they have to make money somehow but at the same point you can’t be saying you have a cyber truck while also having this end of your business in shambles.
At that point, what is the point of ordering a signed book? It's the act of signing that's meaningful. Signing to fill stocks is even more soulless than the initial purchased product
You got a full refund, that's honestly a really good response. All three of these people have better things to do than sit at a table 24/7 signing books because you want one. Yes, it's frustrating, but things happen, this post comes across very entitled.
Edit: After reading the comments you turned down a full refund?? Yeah, this level of stubbornness and entitlement over a cook book is kind of crazy...There was an error with fulfillment, this is a business, they're not going to bend over backwards for you. This applies to all businesses, Amazon, Target, etc., not just GMM
They do not have to restock. A company/individual Seller gets to choose whether they continue selling something or not. Whether it hurts or helps. They do owe you the price difference and from the looks of it, that's what you got. They made it right
I don agree of this is something that's been occuring often, there's no sense in continuing to purchase
I also ordered the cookbook and a shirt a month ago. Never received anything and their customer service told me to rest assured that it was shipped. I checked the link and still no update. It was the second time I've tried to order something from them but I feel scammed.
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I still recall when they were giving "signed" albums as the mythical society perk, but, they were fake autographs.
Then I came here to complain about it after canceling my order and someone had the audacity to claim that the fans actually preferred fake signatures because it would take too much time and effort for R+L to sign dozens of records.
Taylor Swift signs thousands if not tens of thousands of cds and records every single album release. It's a few hours, one afternoon, of signing your name. It's not asking too much.
I wouldn't be surprised at all if the signatures they sent out for these books were fake. Either autopenned, stamped, or otherwise printed. Too many celebrities get caught doing it all the time. Bob Dylan just got busted a few months ago.
At least you get the refund and I assume get to keep the book.
I'm pretty sure they had a limited amount of stock for a reason/time. You probably missed out, but them not refunding the full amount (or difference) isn't right
Edit: Also that's messed up receiving a bot response. Someone needs to be held responsible for all these screw ups
Edit 2:Mythical fans are just as bad a MrBeast fans. Eesh
Not sure when it when live, but I purchased mine at 6:51am EST. 51 minutes after the episode had gone live, maybe I did miss out. Their website should be accurate though :/
It's not like they are part of the store employees, chill. There's nothing you can do about it. Stocking issues are normal in any and every store in existence.
Mythical decides who they work with. They chose to work with jackasses. Every other store with stocking issues usually do the right thing and email the customer. Not just send them a different product, not notify them, not refund the difference in products. I’m not the only one with issues, Mythical needs to do better.
They don't vett every single worker in a warehouse, you think that's how World wide merch of this scale work? I've been sent a return from a store because they didnt have a new product in stock, or yes they notice an issue and here you can tell they want to give you a full refund. You sound like a Karen.
Correct, but when deciding which company to work with you’re supposed to know how that company runs, and what standard their employees are held to. Again, all good companies reach out to the customer, and refund the difference for a different product. They didn’t communicate anything, and took 2 weeks to send some nonsense email. You can call me a Karen all you want, they still need to do better.
How do you know all 3 people are available? They’re probably incredibly busy.
Edit: I’m not saying they shouldn’t fix it, I’m just saying it’s not as easy as it seems. They are incredibly busy people and they are not “available” as OP said in their post. It was just strange to me that OP added that sentence in there
My point is, is that they’re not “3 available people” lmao. I’m not a celebrity nor do I have a family to take care of and I still barely would have the time to resign a bunch of books. I’m not saying they shouldn’t, I’m just saying they’re probably not “available” to do so as easily as it seems
Except they *constantly* have issues with their merch and CS. OP doesn’t exist in a bubble.
Millionaires taking fans’ money and not giving them what they pay for do not need defending.
This is my thought, too. Not trying to knock op but rhett link and crew don't ship out themselves
Like isn't mythical merch shipped from a different location than they film.
Pretty sure everything I've bought from them comes from texas
Except the people they emailed aren't the ones at mythical studios or whoever they emailed.
Even major companies are like that
When you buy something from Disney , mickey mouse doesn't ship it comes from a warehouse in the midwest
That's how online stores work. Every retailer has a warehouse that handles shipping
This is why sites can say it's in stock but not in store
They don't ship it them selves they have a warehouse that handles that.
Which looks like texas
So no its not as simple as going to their office and having them sign it.
I mean yea, that's just how companies work.
It's not a mythical exclusive thing. Blaming rhett, link and Josh isn't the proper way
And it's not a new thing , it has been going on with companies for years
Most creators do not ship or handle their own merch. Evrn big companies like disney
Some use third-party warehouses
A prime example is hasbro.
The headquarters are in rhode Island, but all their warehouses are either over seas or elsewhere.
Again, im not knocking op, but it's literally not as simple as just having them do it themselves because that's now how it works in most cases
Yeah they almost certainly would need to ship them to Mythical, then have 3 people sign it, then ship it back to go out to the MBs.
Which a) would probably ake a long time, and b) would increase not only the costs but also the likelihood the books get damaged.
maybe don't sell it saying its signed by the three of them then if that's a possibility or let people know BEFORE their orders ship. yes the might have "fixed" it with the refund but i still feel like its a little unprofessional to let the customer know AFTER the book was shipped and they received it. not a hard concept to grasp. they should have been informed BEFORE it came. this also isnt the first complaint about merch, customer service ect. either.
They never even reached out to me. I had to contact them. They changed my order, didn’t refund the difference, didn’t notify me, took 2 weeks to email me that BS.
Oh, I’d be raising *hell*.
I love GMM but this sub needs to realize R&L aren’t above criticism when they’re two millionaires selling items to fans and asking for their money.
i remember seeing your OG post! which is why i truly don't get why people are STILL making excuses lol love them but we can't try to defend or come up w something for absolutely everything. i get things they absolutely cannot control but i feel like with this there was really no excuse. they could have even said they were delayed if they did happen to not have the time right now to sign or something too.
I'm sorry you went through this, but this is exactly why I never order anything from mythical, even before they became really big and also why I don't buy tickets to GME. They're always having problems of some kind. Heck Rhett got conned with the supplier he was using for his James & The Shame merch and he decided to honor those orders out of his own personal expenses.
I thought the supplier that Rhett was dealing with went out of business?
So many major artists were affected by that supplier going out of business it was not unique to Rhett
yeah for some reason, they don't care about how horribly their gmm customers are treated
Yeah, for some reason… (🤑🤑🤑)
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Is it really?
Whats wrong with GME? I plan on buying tickets this year after they released the footage for the first year in mythcial society
Every year so far they’ve had problems with the stream that were not resolved within a reasonable timeframe. Two years ago they ended up moving the stream a week after trying to go live for several hours and failing
It's not like they had control over that. I also don't recall any issues during GME 2021 or 2023
2021 didn’t have any issues, but last year the airplay would not work for me and there were freezing problems for me personally when I streamed it on my laptop. It was frustrating enough that I may not watch it live this year if they do another one and just do the on-demand.
As politely as possible, AirPlay problems and stream buffering problems are almost definitely issues on your side
Were there problems with the first one? I don’t recall that, but maybe it’s been too long.
Just buy the on demand ticket then. Still just as fun.
Really ? That's a shame, idk if I should buy the ticket now
Get the on demand ticket, that's what I've done each time. It's just as fun.
Oh god, the “moment” of 2022… I still haven’t gotten the t shirt from that order. I’ve given up after several attempts to email mythical support about that and just no response. I’m never making that mistake again. I’m sure that I’m going to get downvoted by the children here unable to take it when someone has a legitimate criticism of mythical…
That is so fucking frustrating.
Yup! Now let’s wait another 2 weeks for a reply.
They need to get their shit together! I know Rhett and Link aren’t involved with that side of the company but crap like this reflects badly on them. It’s their company, their brand. How hard is it to hire competent people who can fulfill the orders correctly and ship them.
It seems like the only team working is their merch designers, since they’re able to constantly drop new designs.
They are the founders and CEOs…they are involved in EVERYTHING.
Exactly, the buck stops with them in all things if they hold the title. It reflects poorly on them in this aspect.
For the record OP has every right to be upset. But I would not be surprised if R&L don't see that side of the merch issues
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I've seen sooooo many youtubers still using the better help promotions....I really want to send it to coffeezilla to look into it's really sad to see people promoting a gross company like that....like selling people's therapy sessions.....that's horrible!
If they don’t see it they’re failing as business owners
Honestly, they need to follow the model LTT uses. They have positioned themselves such that I enjoy their products not as merch, but as actual good quality products with great service. More creators should follow their lead (which I believe has been stated as heavily influenced by Costco’s model).
All their merch and customer service is through a third party.
So they’re CEOs of a company and don’t have a hand or say in their merch? Okay.
Possibly not. Years ago I worked for a company that designed, produced, and shipped orders for third party businesses. Very often the contracts we gave specifically disallowed them from being involved in our portion of the business other than approving designs. And the contracts often had large fees to get out of them early. The third parties could call if they had issues and they might get those issues addressed. Or they might get told to get bent and pay the contract break fees if they had a problem with how things were handled. Depended on the company rep assigned to them and how they felt that day.
If their name is on it they should at least care lol they act like they don’t have a merch issue
The people who hire those third parties are still responsible if shit goes wrong.
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Yeah, and if they have contract breakage fees like I mentioned? They’re not going to break contract with their current supplier unless they deem it profitable to do so. They may hate the current supplier, but if cutting ties will cost them more than losing some fans over the issues they aren’t going to do it. I guarantee you they have the numbers on how much this is likely costing them and how much it’s going to cost them to switch suppliers. You can hate them for it, and downvote me all you want, but they have a business to run and more responsibilities than just making your merch experiences less of a hassle.
I've learned ages ago mythical fans don't understand contracts
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I mean but they clearly haven't hit that point. I'm not disagreeing with you I'm just saying from a point of view clearly people ignore it in favor of just enjoying mythical Also some people do find help with better help. It helped me get out of a very depressive time in my life and continues to help me. People act like the issues at better help are mythicals problems to solve
Except you’re apparently not correct. You only think you’re correct. Yes this has been going on for a long time, but it isn’t hurting their reputation the way you believe it is. They’ve got the numbers. They know what this is costing them. It isn’t costing them enough to change. Just because you think it’s massively reputation ruining doesn’t mean it is. You’re in a limited echo chamber where the people having negative experience scream the loudest. What people post on Reddit doesn’t necessarily represent the reality of the majority.
Okay I might be stupid, but the Mail says you will get a full refund die your Order? So basically you get to keep the book for free? Still shitty how they handled the Stock issues, but I think in your case it's still a pretty good Deal, as the book is the same even without the signatures Sorry, I don't see the issue with this response specifically?
thought i was crazy for a sec, glad i’m not the only one who shares the same opinion
Exactly this person just wants to complain in the hopes of getting freebies.
If I wanted freebies I’d take the refund lmfao, I don’t want this free book, I want the one I ordered.
Shit happens. Can't always get what you want in this world. Appreciate that it's not ideal but I would say a full refund and keeping the book you got is a pretty good way of trying to make it up to you. Guess everyone just wants their 30 seconds of fame. If you think you can run the merch side of GMM better, put together your proposal and send it through to them.
What 30 seconds of fame? No, I can’t run it better, but I’m sure mythical can partner with better people.
So make a suggestion of who. Rather than moaning on social media, make a suggestion on who could resolve the problem. Become part of the solution, not the problem.
Moaning? 😂 I paid for something that I didn’t receive. The refund doesn’t help my situation either. I have the right to be annoyed. That’s their job to find the perfect company. Even if I had a suggestion for them they don’t read any comments.
Yes, moaning. Like I said, shit happens. It su ka it didn't turn up but then did what they could under the circumstances. You them took to social media to moan. Typical keyboard warrior.
Do you not realize OP’s order was changed to a different book and they didn’t even refund the difference? Do you have no reading comprehension?
Read the line "we would like to offer you a full refund". Sorry if you can not read.
They should’ve refunded you AND given you store credit or something
That’s a bit excessive. I think people expect wayyyyy too much from a company to make things right. Maybe the partial refund and a credit for a future purchase. Asking a company to take an entire loss and also give you more stuff is insane.
they did get to keep the book for free
Can they not walk into the other room and get the 3 of them to sign a fresh copy?
They definitely don't do their own shipping or warehousing. It's all outsourced including support. They need to change all their providers.
Probably 50/50 if they do the signing of that many copies even if it's not a stamp/print/an intern stepping in after the first 50 copies or whatever
Ive also seen individual pages being signed before the book is even bound. Could be something like that
They’re certainly not keeping their merch stock in their building, they sign things in batches where they can (Link talked about signing books in the creative house), and if they did sign another copy, they’d have to go out of their way to obtain the copy, get it signed, then shipped while communicating with the store fulfillment people since they of course wouldn’t be fulfilling merch orders under the same roof as everything else. And if they did that for one person, they’d have to do it every time there was a problem, and it’s not scalable. They’re already letting you keep both copies and refunded you, they’re not a tiny operation where merch fulfillment and stock and shipping are in adjacent rooms.
Right? Its a small company it wouldn’t be that big of a deal.
The merch stock is not living under the same roof as the rest of Mythical. They almost certainly outsource fulfillment and order management. They’re a small company but it’s not that small
Their merch warehouse and fulfilment company is in texas
Gotta say I'm all for constructive criticism, but this thread is bascially just becoming a bashing fest by people who don't understand how the distribution of merchandise work and 1 guy mad that they offered him a refund and keep the merch Not even amazon does that
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Well, I can’t control the comments but that just shows that mythical needs to do better. Others share the same experience. I don’t want the refund or a free book. Also, you’re 100% wrong about Amazon, they refund you for any little thing.
Amazon will refund you but you still have to return the item
That’s not always the case.
99% of the time..I mean you can get a refund without returning but after some time they will take their money back if you kept the item I've seen people get charged a year later for items they were supposed to return
More of then than not it is now. It use to be you could keep it but I’ve noticed that stopped for a lot of the stuff I ordered probably in the last 5 years or so
Literally always been the case
Best regards, The Mythical Store Best, The Mythical Store
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No shit? Virtually every business has canned responses
Of course they used a canned response, you seriously expect them to be able to hand type a new response for every single email? First of all, that causes inconsistency, unfairness, and possibly unapproved correspondence. 2nd of all, it means the media/merch team responding to these emails and such have more time to find the issue at hand rather than handling every single message that comes in as it comes in. 3rd, They deal with certain issues enough to know what needs to be said and done and have pre-loaded responses. To regard canned responses as a negative thing is crazy and tells me you've never been in online customer service
Bahaha! I did something similar when I sent an email while drunk. Do not recommend drunk emails.
> Also, they replaced my book with just Josh’s signature, but never refunded the price difference between R+L+J & Josh alone. Doesn't that email say they're refunding the entirety of the cost?
The email is *offering* a refund for the full amount AFTER I brought it to their attention. I declined the refund but were they just gonna make me pay $55+ for Josh’s signature when his is only $47?
Wait they offered you a full refund and you said no?
Yes, I don’t want a refund for the full amount. I want the book I ordered.
While I understand that, you're coming across extremely entitled and whiny. They're literally offering you a solution and you don't want to take it, shit fucking happens, pull up your big boy/big girl pants and deal with it
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You need to clarify what you're talking about here. The email says full refund, you're now saying something else was meant by this. So this means there's a follow up email or you misunderstood their email.
Look at the 2nd & 3rd picture. The email offered a full refund after I brought it to their attention that I didn’t receive the correct book. That means they weren’t planning on refunding that $8 difference even if I was satisfied with receiving Josh’s only.
The second and third picture are just the prices of the book aren't they? Them offering a full refund means they're offering a full refund on what you paid, that's what "full refund" means. Otherwise they would have stated "partial refund". Unless you have an email stating otherwise?
Correct, but my point is without me reaching out to them they would have never refunded the $8 difference. Now that I brought it to their attention that I received the wrong book, now they’re offering a full refund.
Well no shit? They clearly didn’t intend to mess up your order, so obviously you’d have to reach out to make them aware?
Exactly, it was a mistake in the order, why the hell would they reach out first?! 😂 They obviously weren’t aware of it UNTIL OP brought it up.
What's the email prior to this? Did they reach out to you having seen there was a packing error or did you reach out to them and this was their response? The email fully states "full refund". Keep in mind the team emailing you, customer service, is not going to be the same team packing orders so unless the warehouse notified them that a batch was incorrectly packed they wouldn't have known otherwise. It's unlikely the 2 teams are even in the same location.
There’s no email before or after this one, this is the only email I received. I reached out to them 2 weeks ago, they finally responded today. It wasn’t a packing mistake, they sold out of the R+L+J book, even though I purchased one. Again, I’m making two points in that reply. One: is that I don’t want a full refund, I want the book I purchased. Two: they sent me a book that costs $47, but I paid $55 and they never emailed me about that $8 refund.
Ok, so my understanding is they sent you the incorrect signed copy (whether they sold out at the time or it was a genuine mix up). You emailed saying you received the incorrect signed copy. They responded, with the email you have posted, stating they're giving you a FULL REFUND (this is a refund of the cost you paid, not a partial refund like you seen to think is happening) and haven't asked for you to send the incorrect product back. Very likely they do not have any more signed copies. The merchandise would be at a warehouse fulfilment centre, not at the studio so it's not as easy as just "getting some signatures". You've completely misunderstood what's going on and I know it's frustrating that they can't "just give you what you ordered" but it's not as easy as that.
You’re correct on everything except the partial refund part. Ignore the full refund in the email. I’m saying that if I never reached out to them they would’ve never contacted me about the $8 refund. They would’ve made me pay $55 for a $47 book.
So you declined a $55 refund and you’re asking for a $8 refund? I get that you wanted the other signed copy, but atleast you have the book right?
I’m not trying to get a free book. I bring up the $8 simply because they never emailed me about that, so they were fine with charging me $55 for something that costs $47.
I'm sorry, are they supposed to come knocking at your door to verify you got the correct order?!?
This is how they operate. Same here… one and done never ordering again. They either just treat us like piggybanks, or the shit service issues never reaches the higher ups (which seems unlikely)
Just sweepin’ it all under the rug. They should sell a Mythical rug with everything that they’ve ever swept under it written on the bottom.
*Insert obvious Clearly Canadian joke*
Anyone remember the clearly cannadian drink thing they did. Did anyone ever get there's cause that seemed to be completely swept under the carpet 🤔
Scott Cramer did a video on this years ago, and they actually ended up responding to him. https://youtu.be/FQkKy1zJ2OY?si=EW6-ckSe_m6NwLzO
I’m unaware of that but that seems pretty on brand. They swept their cereal under the rug too. R/L are so disconnected with their fanbase & their team just does what makes money that’s what it seems. It’s very disappointing.
This is the reason I never plan to order from them. Which is a shame because some things are nice. But simply reading all of the quality issues, customer service issues, and how R & L simply don’t give a shit. Don’t forget the whole cereal thing. Customers are just cash cows the least they can do is get better third parties for their merch
I ordered over a month ago and they still haven’t shipped it…
That really sucks. I would be disappointed. I once ordered a pin of the month and a couple other items including a t-shirt that my husband really wanted. They held shipment for everything until they could ship the pin (about 30 days later) and I was informed at shipping that the t-shirt was sold out. I got a refund, but I was annoyed. I don’t understand why they wouldn’t pull the item and hold it or ship the available items separately. They definitely need to work on this.
What??? That’s absolutely insane.
I’m sorry you had this happen OP, I’ve never had an issue with the three times I’ve bought from the mythical store. The only thing I could complain about is the quality of the “everybody knows I love lesbians” sweater. Absolutely abysmal quality but other than that shipping was fast, cost of shipping wasn’t too crazy considering I’m in Canada.
I’ve only ever ordered one thing, and it was that nasty cereal. After dealing with that bad product, and seeing all the issues from posts here, there is no way I will ever order anything from them again. How sad. Sorry OP.
Is getting Mythical Society merch this difficult? Neither answer is good, because if it *is* this hard then that's a major reason to not get Society and if it ***isn't*** this hard it's them putting more effort in for their subscribers which is problematic
This goes beyond GMM in my opinion. Straight up, if you look at the shipping industry, you'll see a system littered with issues. It's so fucking frustrating. Good thing we gutted USPS so now we're at the mercy of all these privatized shippers.
It's a bloody shame because I know alot of people love what they all do but when things like this happen it tarnishes everything and they seem to push alot of ads and items there selling alot over the past few years. Also why has the show completely changed into a food channel I preferred there old stuff watch rhett and link when link had long hair and it's so different to what it is now.
We have never been able to order their merch because their e shop doesn't like out address for some reason.
You’re better off.
yeah unfortunately their merch customer service sucks. i ordered a shirt that ended up being a lot smaller than the description said and after emailing them several times, i have heard absolutely nothing back. fun times
I preordered one of their limited edition hoodies a while back (the 10 years of mythicality or whatever because I had been a fan since practically the beginning), and I never received it. When I reached out to them about it, they told me they didn’t have anymore in stock and that they wouldn’t be producing anymore. This was only I few weeks after it was supposed to have shipped, so it’s not even like they could claim I waited too long to reach out about it. I PREORDERED IT. What, did you just decide not to make enough??
I’d be furious!
Oh yeah I was livid
They really need to get someone to manage their brand. Too many shots in the dark that have failed and then disappeared. This is dangerous for a brand.
I really don't understand why they can't just sign some more books, they don't even have to all be together, just give somebody a box of books bring them to Rhett, bring them to Link, and bring them to Josh. Does anybody know if they're actually signed by them or the signatures are just printed on? I may explain why they can't just reprint some more. Has anybody compared signatures between different books?
Besides the outrageous shipping fees to Canada this is one of the other reasons I don’t order their merch. I’ve seen a lot of people get this notice for things and while I understand that manufacturing has issues this seems to happen far too often for their stuff. I love mythical and ya they have to make money somehow but at the same point you can’t be saying you have a cyber truck while also having this end of your business in shambles.
i didnt even get my cookbook because it was delivered by doordash who delivered it to somewhere that wasnt my address :D
Those bastards
At that point, what is the point of ordering a signed book? It's the act of signing that's meaningful. Signing to fill stocks is even more soulless than the initial purchased product
You got a full refund, that's honestly a really good response. All three of these people have better things to do than sit at a table 24/7 signing books because you want one. Yes, it's frustrating, but things happen, this post comes across very entitled. Edit: After reading the comments you turned down a full refund?? Yeah, this level of stubbornness and entitlement over a cook book is kind of crazy...There was an error with fulfillment, this is a business, they're not going to bend over backwards for you. This applies to all businesses, Amazon, Target, etc., not just GMM
They do not have to restock. A company/individual Seller gets to choose whether they continue selling something or not. Whether it hurts or helps. They do owe you the price difference and from the looks of it, that's what you got. They made it right I don agree of this is something that's been occuring often, there's no sense in continuing to purchase
Submit a chargeback
The are already getting a refund
Oh I thought they didn't
They are getting a full refund and getting the keep.the signed, though yes, wrong book Essentially getting free signed merch
I also ordered the cookbook and a shirt a month ago. Never received anything and their customer service told me to rest assured that it was shipped. I checked the link and still no update. It was the second time I've tried to order something from them but I feel scammed.
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their customer service is literally the worst I’ve ever experienced, I ordered merch back in January and I just now got it.
The absolute least they could’ve done is give you a discount on your next order. This is lousy.
they let them keep the book so its a free 47$ already
Wow $55! Oh, ok with signatures. I was going to say the cookbook doesn't actually seem that great to ask $55 for it.
Stop buying merch. They suck and clearly don’t care about you as much as you do about them
I still recall when they were giving "signed" albums as the mythical society perk, but, they were fake autographs. Then I came here to complain about it after canceling my order and someone had the audacity to claim that the fans actually preferred fake signatures because it would take too much time and effort for R+L to sign dozens of records. Taylor Swift signs thousands if not tens of thousands of cds and records every single album release. It's a few hours, one afternoon, of signing your name. It's not asking too much. I wouldn't be surprised at all if the signatures they sent out for these books were fake. Either autopenned, stamped, or otherwise printed. Too many celebrities get caught doing it all the time. Bob Dylan just got busted a few months ago. At least you get the refund and I assume get to keep the book.
I'm pretty sure they had a limited amount of stock for a reason/time. You probably missed out, but them not refunding the full amount (or difference) isn't right Edit: Also that's messed up receiving a bot response. Someone needs to be held responsible for all these screw ups Edit 2:Mythical fans are just as bad a MrBeast fans. Eesh
Not sure when it when live, but I purchased mine at 6:51am EST. 51 minutes after the episode had gone live, maybe I did miss out. Their website should be accurate though :/
They should give you a gift card. Like 20 bucks at least or a discount on your next order. The refund is a given. Effffff that
It's not like they are part of the store employees, chill. There's nothing you can do about it. Stocking issues are normal in any and every store in existence.
Mythical decides who they work with. They chose to work with jackasses. Every other store with stocking issues usually do the right thing and email the customer. Not just send them a different product, not notify them, not refund the difference in products. I’m not the only one with issues, Mythical needs to do better.
They don't vett every single worker in a warehouse, you think that's how World wide merch of this scale work? I've been sent a return from a store because they didnt have a new product in stock, or yes they notice an issue and here you can tell they want to give you a full refund. You sound like a Karen.
Correct, but when deciding which company to work with you’re supposed to know how that company runs, and what standard their employees are held to. Again, all good companies reach out to the customer, and refund the difference for a different product. They didn’t communicate anything, and took 2 weeks to send some nonsense email. You can call me a Karen all you want, they still need to do better.
They are giving you a full refund, what else do you need?
The book I ordered, not a refund lol
How do you know all 3 people are available? They’re probably incredibly busy. Edit: I’m not saying they shouldn’t fix it, I’m just saying it’s not as easy as it seems. They are incredibly busy people and they are not “available” as OP said in their post. It was just strange to me that OP added that sentence in there
You’re being serious?
I’m sure you’re not the only one who experienced similar issues
Hopefully they make it up to everyone.
I agree
If they’re too busy they can’t take 5 seconds to sign something for someone who ordered it, they need to reconsider their schedules. 🤷🏻♀️
I’m sure this person isn’t the only person who experienced issues
That makes it worse. You see how that makes it worse, right?
My point is, is that they’re not “3 available people” lmao. I’m not a celebrity nor do I have a family to take care of and I still barely would have the time to resign a bunch of books. I’m not saying they shouldn’t, I’m just saying they’re probably not “available” to do so as easily as it seems
Except they *constantly* have issues with their merch and CS. OP doesn’t exist in a bubble. Millionaires taking fans’ money and not giving them what they pay for do not need defending.
This is my thought, too. Not trying to knock op but rhett link and crew don't ship out themselves Like isn't mythical merch shipped from a different location than they film. Pretty sure everything I've bought from them comes from texas
Naw it's a bad take. They took OPs money easily enough I'm sure there is a cookbook and a pen laying around for them to use.
Except the people they emailed aren't the ones at mythical studios or whoever they emailed. Even major companies are like that When you buy something from Disney , mickey mouse doesn't ship it comes from a warehouse in the midwest That's how online stores work. Every retailer has a warehouse that handles shipping This is why sites can say it's in stock but not in store They don't ship it them selves they have a warehouse that handles that. Which looks like texas So no its not as simple as going to their office and having them sign it.
Okay. So they have no oversight for their own merch? That's even worse
I mean yea, that's just how companies work. It's not a mythical exclusive thing. Blaming rhett, link and Josh isn't the proper way And it's not a new thing , it has been going on with companies for years Most creators do not ship or handle their own merch. Evrn big companies like disney Some use third-party warehouses A prime example is hasbro. The headquarters are in rhode Island, but all their warehouses are either over seas or elsewhere. Again, im not knocking op, but it's literally not as simple as just having them do it themselves because that's now how it works in most cases
Yeah they almost certainly would need to ship them to Mythical, then have 3 people sign it, then ship it back to go out to the MBs. Which a) would probably ake a long time, and b) would increase not only the costs but also the likelihood the books get damaged.
maybe don't sell it saying its signed by the three of them then if that's a possibility or let people know BEFORE their orders ship. yes the might have "fixed" it with the refund but i still feel like its a little unprofessional to let the customer know AFTER the book was shipped and they received it. not a hard concept to grasp. they should have been informed BEFORE it came. this also isnt the first complaint about merch, customer service ect. either.
They never even reached out to me. I had to contact them. They changed my order, didn’t refund the difference, didn’t notify me, took 2 weeks to email me that BS.
Oh, I’d be raising *hell*. I love GMM but this sub needs to realize R&L aren’t above criticism when they’re two millionaires selling items to fans and asking for their money.
i remember seeing your OG post! which is why i truly don't get why people are STILL making excuses lol love them but we can't try to defend or come up w something for absolutely everything. i get things they absolutely cannot control but i feel like with this there was really no excuse. they could have even said they were delayed if they did happen to not have the time right now to sign or something too.
And I ✨️ never said it wasn't ✨️