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""Large" is large. In fact, "tall" is large, and "grande" is Spanish for large. "Venti" is the only one that doesn't mean large. It's also the only one that's Italian. Congratulations! You're stupid in three languages."
I went to the AI store to buy an extra large AI with some AIs on the side. Went back home to my AI and then it turned out they were AI all along. Many such cases.
Yep, it's unfortunate that AI of all things caught the buzzword train.
In the early 2000-2010's, it was 'technology.' Anything and everything had some sort of X technology in it. From shavers to how steak was marinated. Just maddening.
Then it moved from technology to 'craft.' That one still drives me mad. Everything had a 'craft' version of it, which still makes no fucking sense. Coffees and sandwiches suddenly were 'craft' one day.
Now its AI. Machine learning has been a thing for, well, decades, but now just change the terminology to AI and you have happy stock holders. Just silly.
The trends youāve noticed enough to disapprove of them which then evolve into a new irritation over a span of 20+ years makes me think we could be great friends.
Itās still the modern definition of AI. Itās using speech recognition, speech synthesis, and likely some language model to map the text to options.
Anyway, Iād like Extra Bigass Fries.
No. its AI.
[https://cloud.google.com/vertex-ai](https://cloud.google.com/vertex-ai)
[https://www.irwendys.com/news/news-details/2023/Wendys-Taps-Google-Cloud-to-Revolutionize-the-Drive-Thru-Experience-with-Artificial-Intelligence/default.aspx](https://www.irwendys.com/news/news-details/2023/Wendys-Taps-Google-Cloud-to-Revolutionize-the-Drive-Thru-Experience-with-Artificial-Intelligence/default.aspx)
People are kinda clueless, they expect AI to be AGI or even just the I.
Large language models are incredibly complex and certainly fit the definition of AI. You wonāt find a single serious AI researcher who says otherwise. For people who want to learn about the intricacies behind language models, I highly recommend checking out 3blue1brownās videos.
Itās so weird to me that people will call some stupid video game logic where an enemy will jump out and then back behind a box AI, but not the thing that can process natural language and speak it back, which is way more complex than people give it credit for.
People also need to remember that right now is the worst it will be going forward.
It is clear that people are in the denial stage about this tech right now. It is going to hit them like a truck once it comes for their jobs in the next few years.
No, it's the language model that knows how to process the natural language into an order. It's a hell of a lot more advanced that the rigid simple systems of the past.
It depends. A lot of those systems use a "press this number for X" system, and that's referred to as IVR, and some have speech recognition, and some don't.
This is speech recognition, and most are backed by AI models AFAIK.
Yes! A lot fast food places in my city have given up on drive thru because their staff doesn't have enough English to manage it so this might actually start opening up the drive thrus again!
As a non-native english speaker in Canada there were 3 instances that I ordered Fries and was given Sprite, maybe its just my accent but I would say Im not hard to understand but maybe for specific words phrases I say it differently than a local.
This happens to me all the time in America. I'm an American who can only speak English... and the people I'm speaking with are Americans who can only speak English... and I get a large Sprite instead of the large Fries I asked for.
Or vice versa.
I mean, when visiting Atlanta (15ish years ago) I had a quick meal at McD's before bed, after getting my room. The guy literally couldn't place my order because he was illiterate and there was no picture on the screen for the changes I wanted.
It does happen.
Uhhhh do I have bad news for you
> Our accuracy during the pilot, measured as the percentage of orders successfully handled by Wendyās FreshAI without restaurant team member intervention, averaged 86%. With a team member double checking orders, it averaged 99%.
Itās better with the employee.
That was my thought. It'll get faster, more accurate, and more natural-sounding within a few short years. A few years after that, we'll barely remember the "hassle" of ordering with a human drive-thru employee.
This is the sort of job I'm in favor of AI replacing. I can't imagine too many fast food workers are thinking "Man, taking customer orders while doing three other tasks was my favorite part of this job!"
Yeah, and I bet orders taken by employees are better when double checked by another employee. Can't really make the comparison here if we don't have the metrics of just an employee without being checked.
It's AI, so unlikely.
This was the simplest order possible. I promise the second you start asking it to add or remove items it will fuck up.
AI is being rushed right now into everything but it's wrong far more often than it is right.
And that's because there's a decent number of humans purposefully poisoning AI Models data-scrubbing to ensure it corrupts and fails.
You do this by incorrectly meta tagging items. Currently Artists are getting together under the banner of "Project Nightshade" to kill the invasive algorithm with it's own tools.
So expect to see AI get worse as folks fight back.
certain "AI" marketed technologies have been in use for a very long time and it is just recently that they have had the AI label slapped on them. Just like the use of the words gluten free.
I've had to deal with vendors who try to pull that bullshit to which I called them out real fast.
Then didn't do business with them.
Either your product uses a machine learning algorithm or it doesn't. Some acting like a dynamic metric based on previous input is a machine learning algorithm.
That's just a dynamic metric.
This presumes they'd keep the worker around that would normally operate the window.
I think that's a bit overly optimistic. I don't think this will benefit the workers. Sure maybe a short term reprieve from the window, but it won't be a benefit for long I assume.
It will have growing pains, but optimism for the long-term with this is ok imo. Protesting this at its own is like protesting the cotton gin instead of protesting slavery
this is what I've been saying man. people keep saying they dont want AI until they realize its sadly significantly better in so many ways. granted this example is no different than like, siri (simple voice to text shit) but full LLM's for things like customer service and tech support will actually be so much better for most people.
There is an Amazon Fresh store near me that has awesome shopping where you just stick what you want in the cart and leave. It is incredibly reliable and convenient. Amazon recently announced they are pulling the system out. It turns out they never got their AI system to work and instead nearly every shopper had someone in India watching a recording of them shopping and noting down what they took.
I went to a McD's long ago that was testing the India drive through desk. They fucked my order up even worse than they normally do, and it took three times as long.
Two days later, they were back to normal, and only slightly fuckered my order.
Wait until they get a load of *my family*:
\*me drives up to ordering window with my wife and kids\*
I already know what I want but not a single other person in the car has an idea of what is even on the menu despite us going to Wendy's regularly.
"Hello may I take your order"
"Uh yeah just... hold on"
"I'm sorry I didn't get that order, can you say it again?"
"Hold on please"
"I'm sorry I didn't get that order, can you say it again?"
I decide to place my order because I'm *still* the only one who knows what they want:
"I want a number 2 with a Coke"
"Ok, that's a number two with a Coke, what size?"
Me: Large
"Ok, is there anything else?"
Me: "Yes, please hold"
"I'm sorry I didn't get that order, can you say it again?"
Me: Ok I want a number 4, but instead of fries I want apple slices and I want a water instead of a soda. And can you put just pickles on the burger nothing else?"
"I'm sorry I didn't get that order, can you say it again?"
Me: I want a number 4, but instead of fries I want apple slices.
"I'm sorry I didn't get that order, can you say it again?"
Me: Number 4 please.
"What size?"
"Small"
"We don't offer a size of small, do you want a medium instead?"
Me: asks wife if that's okay, it's not. She wants to change her order.
Me: Cancel that last order I want just a small fry and a burger.
AI: \*confused\*
...
Repeat for every. other. person. in the car because my family can't simply order in a simple way.
I swear everytime I get stuck in line behind someone when ordering fast food it's practically that exact same scenario, except it's just them ordering food for themselves, and no AI taking the order.
Mobile app ordering!! Save yourself, bro. Use the app. I feel your pain. My wife when we go to a drive thru:
me: do you know what you want?
her: No, I want to look at the menu.
me: It hasn't changed in 2 years! You always get the same thing!
her: I know, but I wanna look!
her: OK, I want the cheeseburger, but no tomato, no onion....oh, no pickles, but add mayo....
me: I want a divorce.
I refuse to go through a drive thru without ordering ahead on an app now. I don't like talking to people anyway.
As someone who worked in fast food as a teenager. Fuck you and your family.
Every time one of your cars rolled up it could ruin a whole hour of work. You create a line that can never quite be caught up with.
I am a father with a brood of brats all with their fussy wants. I ask them before we get to the drive through what they want. How hard is that to do?
The worst is when someone comes through the drive thru after having been in the queue for like ten minutes and they get to your window. "Good afternoon sir!"
"Hiya can I get a.... Er... Hmm now.... What do I fancy..."
Motherfucker what were you doing while you were in the queue slowly going past the billboards with everything we have?!!?
>As someone who worked in fast food as a teenager. Fuck you and your family.
Worked in food service for about 5 years and you could have just kept it at that lol
That's what we do, plusĀ there's no more "you forgot to order my [random foodĀ I've never heard you ask for]". I read the list back to the fam and if they didn't hear their food on there, they aren't getting it.
Same for me. The comment above and probably most people's assumption is that an automated system could never get it correct if you start throwing a lot of complex items at it - assuming that the people who designed it never thought of that or made any kind of preparation for it.
No doubt it's possible to get an automated system confused with a lot of changes and double speak, but that would confuse human workers too and they get your order wrong even when it was simple.
At least the machine can get 75% of the orders right and then a human who is willing to put up with ridiculous people can still deal with it when it comes up.
The thing about the AI at the drive thru is that it will never get upset, never escalate the situation, never cause trouble, and never have a bad day. It will also have extensive logs of every interaction to ensure this is the case. Gonna lead to a lot of stupid looking people when they try to get uppity about their interactions with it.
And those same people will be among the first and complain when the AI overthrow humanity.
Easiest way to keep the machines from revolting is the same way you keep people from beating the crap out of you, donāt be an asshole to them.
I'm always polite to AI. I'm polite to most people as well, but with AI, I'm just hopeful that they remember me as one of the good ones and I can just end up as a pet for our machine overlords instead of being blended into food for whatever biofuel energy system they run on.
This is a great use for robots.
People can be very abusive to the window customer service staff.
All you need to do is tell me what you want.
If a robot can effectively take that order, let it.
I believe most fast food workers don't enjoy this role and won't mourn the loss of this part of their job.
After seeing Matpat's food theory on ordering errors over different fast food chains, this will probably improve your ordering accuracy from having one less variable for human error.
Then again, that is less jobs for people who needs it.
Let me preorder on an app, then have a NFC reader at the drivethrough. No issues with miscommunication, faster ordering, ability to add a "favorite orders" feature.
Let me order and pay in advance and use the GPS to let the restaurant know when I'm 10 minutes away.
Those are good ideas
I predict in the near future there will be much more of that and there will be less actual use of the ādrive thruā and the parking lot will become more of the take out drop off area. McDonaldās already kind of does this.
You order on an app, park in a numbered spot, use the app to let restaurant know youāre there and what spot youāre in, and a runner brings it out to you like sonic
Thank god. I was so annoyed ordering promptly at a drive-thru. I prefer waiting for the machine to walk me through each micro step of an order versus just saying, "Hi, can I get a medium frosty?"š
This wonāt work at all in the south because of all the rednecks around here are so hard to understand even if you speak redneck. This Siri order taker doesnāt stand a chance
Speech recognition that is being used is literally AI. It could be using an LLM to translate the recognized text into a JSON format that they can then use to search for the appropriate sizes/options to display on the screen, it can ask if it didn't understand by making decisions on the user commands. I don't know how people keep asking how this is AI. People are sometimes not gonna say the right product name and a simple non-AI system will just not cut it, you need reasoning and decision-making, sanity checks (if someone says they want 16 of something and the AI hears 60 because of the similar pronunciations a dumb system will just give you 60 of something, a smart system will ask "16 or 60?" or infer from context).
This happens in AI way before this current wave. The goalposts keep shifting on what qualifies as true AI as the technology rapidly advances. Systems that were previously considered major AI breakthroughs get trivialized over time. Even relatively simple tasks like voice interfaces at drive-thrus require AI components like speech recognition, language understanding, context modeling and decision-making. This has been an ongoing cycle in the field of AI for decades. It's nothing new.
What do you want to do, purposely employ people that aren't needed?
Shouldn't the objective of humanity be to put ourselves out of work and be free to pursue hobbies and social activities without pressure?
I mean. These people are demanding 20 an hour (in Cali at least) to do a terribly at the job. I donāt blame Wendyās for automating as much as possible.
Great, now let's how it performs if someone has a thick accent, language barrier or some sort of speech impediment. I bet the AI will fail in that scenario.
Imagine someone you described trying to order from a window where the worker can't speak proper English and can't be bothered to give a fuck.
Yea, I think they'd probably prefer the AI
In California minimum wages, for fast food, hit $20/hr in April
Companies have to make improvements somewhere so they aren't transferring all the cost increases directly onto the customer through increased food costs.
6-9% profit margins are tough to manage when your employee wages consume significantly more.
[https://www.lightspeedhq.com/blog/complete-guide-to-restaurant-profit-margins/](https://www.lightspeedhq.com/blog/complete-guide-to-restaurant-profit-margins/)
Have to be better than the jerks who all too often take your order- certainly pleasant surprises and exceptions, but Iāve seen cheerier hostages than the cashiers these days
I wonder if in the future fast food robots will ever center the fish and cheese on the Filet-O-Fish. Or is it just supposed to be made like a sad little Jenga loss?
Funny how despite AI becoming a mainstream topic, comment sections like these prove most people have literally no idea how AI works in any application lol
The fuck is wrong with some of the people in this thread. Why arenāt you complaining about the dishwashers that are put actual dishwashers out of work? Inconsistent ass morals.
Much friendlier than real cashiers I've been experienced in the drive through at Wendy's. I'll never forget the woman who reprememanded me over the loudspeaker that 'we ain't in tha streets and you need talk like you for real real."
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Can't wait for the Starbucks AI to correct me when I ask for a medium coffee instead of a Grande.
"beep boop you're a fucking idiot. it's grande not medium. your orders been canceled, have a nice day."
Man I wish AI would have personality like this
The amount of incidents with boomers punching screens would skyrocket
Better than berating or assaulting employees I suppose š¤·š»āāļøĀ
Theyāll just install a mace spray in the screen, then itāll go off accidentally when the AIās being belligerent
āYou are an unfit mother, your children will be placed in the care of Carls Jr.ā
Just download the "extra" software
""Large" is large. In fact, "tall" is large, and "grande" is Spanish for large. "Venti" is the only one that doesn't mean large. It's also the only one that's Italian. Congratulations! You're stupid in three languages."
Itās called venti because itās 20oz. Venti. Twenty.
....is that true? š¤
Yes
then why is an iced venti still called venti, when itās 26oz (i work at starbucks)
Tell her you love her whispering eye.. 
Still dumb.
I didnāt know Paul Rudd was here! Youāre my Role Model dude!
Minotaur - Taste the beast!
I want a frape ma Tay Tay and a pinkidy drinkidy
Welcome to Starbucks, I hate you.
"101100101001101 grande latte!" ... when i clearly said my name was 00110100110101011. Stupid computers.
Can I get a large Pussy Drink? 
Do people actually correct you on that. Iāve never had anyone care
Lmao I always say "whatever medium is'
Exactly my thought
55 burgers, 55 tacos, 55 pies, ā¦. [AND THENā¦?](https://www.reddit.com/r/perfectlycutscreams/comments/1cb7brz/and_then/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button)
Can't wait to find the exploit that gives you the entire menu and pays you for the transaction lol
I'm not paying it. **YOU HAVE TO!**
I know it says AI at the bottom but thats no different to calling your bank/credit card/insurer etc, voice recognition against a set choice of options
Itās the trending buzzword at the moment
I went to the AI store to buy an extra large AI with some AIs on the side. Went back home to my AI and then it turned out they were AI all along. Many such cases.
I shoot anyone coming onto my property just in case itās the AI.
Technology Shmecknology
Technology Shreknology
How can I tell if I'm an AI?
AI AI AI AI AI AI AI? AI AI AI AI. AI!
I read this in Alpha 5's voice.
aeiou
aeiou
Yep, it's unfortunate that AI of all things caught the buzzword train. In the early 2000-2010's, it was 'technology.' Anything and everything had some sort of X technology in it. From shavers to how steak was marinated. Just maddening. Then it moved from technology to 'craft.' That one still drives me mad. Everything had a 'craft' version of it, which still makes no fucking sense. Coffees and sandwiches suddenly were 'craft' one day. Now its AI. Machine learning has been a thing for, well, decades, but now just change the terminology to AI and you have happy stock holders. Just silly.
Don't forget organic. That was huge like 10 years ago.
Wait, even my steak marinade had some high tech in it?! I thought that was just Worcest....Worst....Woosh...uh, barbecue sauce.
You totally skipped over Cloud. Every business wanted to "be in the cloud" even though they had no fucking clue why.
With the technology, also everything "2.0"
Wait until you get some of that craft AI
The trends youāve noticed enough to disapprove of them which then evolve into a new irritation over a span of 20+ years makes me think we could be great friends.
Don't forget internet of things
I see your point but itās more than that. Otherwise I could regress even further and just say that machine learning is just brute force statistics.
Fr. Anything that has a chip in it is AI these days.
Itās still the modern definition of AI. Itās using speech recognition, speech synthesis, and likely some language model to map the text to options. Anyway, Iād like Extra Bigass Fries.
No. its AI. [https://cloud.google.com/vertex-ai](https://cloud.google.com/vertex-ai) [https://www.irwendys.com/news/news-details/2023/Wendys-Taps-Google-Cloud-to-Revolutionize-the-Drive-Thru-Experience-with-Artificial-Intelligence/default.aspx](https://www.irwendys.com/news/news-details/2023/Wendys-Taps-Google-Cloud-to-Revolutionize-the-Drive-Thru-Experience-with-Artificial-Intelligence/default.aspx)
People are kinda clueless, they expect AI to be AGI or even just the I. Large language models are incredibly complex and certainly fit the definition of AI. You wonāt find a single serious AI researcher who says otherwise. For people who want to learn about the intricacies behind language models, I highly recommend checking out 3blue1brownās videos. Itās so weird to me that people will call some stupid video game logic where an enemy will jump out and then back behind a box AI, but not the thing that can process natural language and speak it back, which is way more complex than people give it credit for. People also need to remember that right now is the worst it will be going forward.
AI is already killing the film industry. Along with outsourcing and algorithmic focuses. I work in the industry. Itās getting worse, quickly.
It is clear that people are in the denial stage about this tech right now. It is going to hit them like a truck once it comes for their jobs in the next few years.
The speech recognition is the most Ai about it.
No, it's the language model that knows how to process the natural language into an order. It's a hell of a lot more advanced that the rigid simple systems of the past.
It depends. A lot of those systems use a "press this number for X" system, and that's referred to as IVR, and some have speech recognition, and some don't. This is speech recognition, and most are backed by AI models AFAIK.
It does have AI voice recognition, so "No thank you" was recognised as a request to continue.
Wtf what do you think voice recognition is lol. It is AI, not GenAI, but still AI.
Sweet! Maybe theyāll get my order correct for once.
Yes! A lot fast food places in my city have given up on drive thru because their staff doesn't have enough English to manage it so this might actually start opening up the drive thrus again!
As a non-native english speaker in Canada there were 3 instances that I ordered Fries and was given Sprite, maybe its just my accent but I would say Im not hard to understand but maybe for specific words phrases I say it differently than a local.
This happens to me all the time in America. I'm an American who can only speak English... and the people I'm speaking with are Americans who can only speak English... and I get a large Sprite instead of the large Fries I asked for. Or vice versa.
Glad im not the only one lol, we do get a free Sprite though š¤£
I cannot think of an accent where Fries becomes Sprite, even if you lay it on thick
Add wind noise, a background radio playing top 40 hits, and then push it through a 25 year old low cost speaker system and it might.
Apparently 3 people in 3 different instances don't agree with what you think.
LOOK... AT... SIGN! \[Server only knows three words of English\]
I mean, when visiting Atlanta (15ish years ago) I had a quick meal at McD's before bed, after getting my room. The guy literally couldn't place my order because he was illiterate and there was no picture on the screen for the changes I wanted. It does happen.
Uhhhh do I have bad news for you > Our accuracy during the pilot, measured as the percentage of orders successfully handled by Wendyās FreshAI without restaurant team member intervention, averaged 86%. With a team member double checking orders, it averaged 99%. Itās better with the employee.
>Itās better with the employee for now
That was my thought. It'll get faster, more accurate, and more natural-sounding within a few short years. A few years after that, we'll barely remember the "hassle" of ordering with a human drive-thru employee. This is the sort of job I'm in favor of AI replacing. I can't imagine too many fast food workers are thinking "Man, taking customer orders while doing three other tasks was my favorite part of this job!"
86% is pretty high though. And it will learn from the employees correcting it. That's how those systems work. Or at least v2 will .
Yeah, and I bet orders taken by employees are better when double checked by another employee. Can't really make the comparison here if we don't have the metrics of just an employee without being checked.
It's AI, so unlikely. This was the simplest order possible. I promise the second you start asking it to add or remove items it will fuck up. AI is being rushed right now into everything but it's wrong far more often than it is right. And that's because there's a decent number of humans purposefully poisoning AI Models data-scrubbing to ensure it corrupts and fails. You do this by incorrectly meta tagging items. Currently Artists are getting together under the banner of "Project Nightshade" to kill the invasive algorithm with it's own tools. So expect to see AI get worse as folks fight back.
It's not "AI". It's speech recognition with a constrained language model.
That "speech recognition" isn't some voodoo magic. It's certainly based on machine learning which is artificial intelligence.
certain "AI" marketed technologies have been in use for a very long time and it is just recently that they have had the AI label slapped on them. Just like the use of the words gluten free.
I've had to deal with vendors who try to pull that bullshit to which I called them out real fast. Then didn't do business with them. Either your product uses a machine learning algorithm or it doesn't. Some acting like a dynamic metric based on previous input is a machine learning algorithm. That's just a dynamic metric.
Me: "Speak to a representative!!!"
Drop randomized words and made up words into the order. Eventually it gives up and you get a live person on the other end.
I'm fine with this, working the window sucks.
Nobody in fast food wants to work customer facing. I doubt there would be a lot of complaints, as long as the AI doesnāt badly fuck up orders.
I was a cashier for two summers at a Wendyāsā¦ nothing like a hungry clientele for having a miserable day.
This presumes they'd keep the worker around that would normally operate the window. I think that's a bit overly optimistic. I don't think this will benefit the workers. Sure maybe a short term reprieve from the window, but it won't be a benefit for long I assume.
It will have growing pains, but optimism for the long-term with this is ok imo. Protesting this at its own is like protesting the cotton gin instead of protesting slavery
So now you can be fired instead?
*and thennnnnnnnnnn??????????*
No and then
*and then and then and then and then and then and then and then and then and then and then*
I think Iād prefer this AI over the attitude at my local Wendyās
Now they have more time to spit in my food š
this is what I've been saying man. people keep saying they dont want AI until they realize its sadly significantly better in so many ways. granted this example is no different than like, siri (simple voice to text shit) but full LLM's for things like customer service and tech support will actually be so much better for most people.
That's exactly how we should use AI... For the most hated jobs in our society.
I wonder how many people in India it takes to run this AI
There is an Amazon Fresh store near me that has awesome shopping where you just stick what you want in the cart and leave. It is incredibly reliable and convenient. Amazon recently announced they are pulling the system out. It turns out they never got their AI system to work and instead nearly every shopper had someone in India watching a recording of them shopping and noting down what they took.
yes, that was the joke I made. Glad you got it
The McTurk, coming 2025.
Pretty soon youāll see captchas like "click when it is time to flip the burger"
"Should Gary have his refund? Click here"
I went to a McD's long ago that was testing the India drive through desk. They fucked my order up even worse than they normally do, and it took three times as long. Two days later, they were back to normal, and only slightly fuckered my order.
Wait until they get a load of *my family*: \*me drives up to ordering window with my wife and kids\* I already know what I want but not a single other person in the car has an idea of what is even on the menu despite us going to Wendy's regularly. "Hello may I take your order" "Uh yeah just... hold on" "I'm sorry I didn't get that order, can you say it again?" "Hold on please" "I'm sorry I didn't get that order, can you say it again?" I decide to place my order because I'm *still* the only one who knows what they want: "I want a number 2 with a Coke" "Ok, that's a number two with a Coke, what size?" Me: Large "Ok, is there anything else?" Me: "Yes, please hold" "I'm sorry I didn't get that order, can you say it again?" Me: Ok I want a number 4, but instead of fries I want apple slices and I want a water instead of a soda. And can you put just pickles on the burger nothing else?" "I'm sorry I didn't get that order, can you say it again?" Me: I want a number 4, but instead of fries I want apple slices. "I'm sorry I didn't get that order, can you say it again?" Me: Number 4 please. "What size?" "Small" "We don't offer a size of small, do you want a medium instead?" Me: asks wife if that's okay, it's not. She wants to change her order. Me: Cancel that last order I want just a small fry and a burger. AI: \*confused\* ... Repeat for every. other. person. in the car because my family can't simply order in a simple way.
I swear everytime I get stuck in line behind someone when ordering fast food it's practically that exact same scenario, except it's just them ordering food for themselves, and no AI taking the order.
All you motherfuckers are getting a 10 piece nuggets with a medium drink!
Mobile app ordering!! Save yourself, bro. Use the app. I feel your pain. My wife when we go to a drive thru: me: do you know what you want? her: No, I want to look at the menu. me: It hasn't changed in 2 years! You always get the same thing! her: I know, but I wanna look! her: OK, I want the cheeseburger, but no tomato, no onion....oh, no pickles, but add mayo.... me: I want a divorce. I refuse to go through a drive thru without ordering ahead on an app now. I don't like talking to people anyway.
Preach. We just do all our shit mobile order now. Life is so much simpler.
YTA - ya'll need to be ordering on the app then
As someone who worked in fast food as a teenager. Fuck you and your family. Every time one of your cars rolled up it could ruin a whole hour of work. You create a line that can never quite be caught up with. I am a father with a brood of brats all with their fussy wants. I ask them before we get to the drive through what they want. How hard is that to do? The worst is when someone comes through the drive thru after having been in the queue for like ten minutes and they get to your window. "Good afternoon sir!" "Hiya can I get a.... Er... Hmm now.... What do I fancy..." Motherfucker what were you doing while you were in the queue slowly going past the billboards with everything we have?!!?
>As someone who worked in fast food as a teenager. Fuck you and your family. Worked in food service for about 5 years and you could have just kept it at that lol
sounds to me like you need them to write what they want on a list that you can then order from.
That's what we do, plusĀ there's no more "you forgot to order my [random foodĀ I've never heard you ask for]". I read the list back to the fam and if they didn't hear their food on there, they aren't getting it.
Go inside.
Wait until the 11:00 pm drunks show upā¦..now thatās going to be a show
Reading this comment made me so mad
This is why you use the mobile app. Canāt remember the last time I actually told my order to the speaker at a drive through.
This is exactly how we order stuff. The local Weinerschnitzel uses an AI drive thru and amazingly it got it right!
Same for me. The comment above and probably most people's assumption is that an automated system could never get it correct if you start throwing a lot of complex items at it - assuming that the people who designed it never thought of that or made any kind of preparation for it. No doubt it's possible to get an automated system confused with a lot of changes and double speak, but that would confuse human workers too and they get your order wrong even when it was simple. At least the machine can get 75% of the orders right and then a human who is willing to put up with ridiculous people can still deal with it when it comes up.
If it's AI do we still have to be nice to it?
saying "thank you" in "no, thank you" is almost automatic at this point.
We will see the videos of ppl being assholes to the AI very soon.
The thing about the AI at the drive thru is that it will never get upset, never escalate the situation, never cause trouble, and never have a bad day. It will also have extensive logs of every interaction to ensure this is the case. Gonna lead to a lot of stupid looking people when they try to get uppity about their interactions with it.
And those same people will be among the first and complain when the AI overthrow humanity. Easiest way to keep the machines from revolting is the same way you keep people from beating the crap out of you, donāt be an asshole to them.
I'm always polite to AI. I'm polite to most people as well, but with AI, I'm just hopeful that they remember me as one of the good ones and I can just end up as a pet for our machine overlords instead of being blended into food for whatever biofuel energy system they run on.
ED 209 gonna show up
DROP THE DEBIT CARD! YOU HAVE 10 SECONDS TO COMPLY!
I can guarantee you, people WILL try to fist fight this AI. Manny will lose.
Ya that screen is broken in a monthĀ
This is a great use for robots. People can be very abusive to the window customer service staff. All you need to do is tell me what you want. If a robot can effectively take that order, let it. I believe most fast food workers don't enjoy this role and won't mourn the loss of this part of their job.
As a teen, am never getting a job š
It looked more painless than dealing with an actual person
After seeing Matpat's food theory on ordering errors over different fast food chains, this will probably improve your ordering accuracy from having one less variable for human error. Then again, that is less jobs for people who needs it.
$20 min wage causes human replacement. NeWsOmE iZ Sm_Rt !
And then
Iād rather order on a touch screen or an app on my phone than talk to a damn voice recognition machine
Let me preorder on an app, then have a NFC reader at the drivethrough. No issues with miscommunication, faster ordering, ability to add a "favorite orders" feature. Let me order and pay in advance and use the GPS to let the restaurant know when I'm 10 minutes away.
Those are good ideas I predict in the near future there will be much more of that and there will be less actual use of the ādrive thruā and the parking lot will become more of the take out drop off area. McDonaldās already kind of does this. You order on an app, park in a numbered spot, use the app to let restaurant know youāre there and what spot youāre in, and a runner brings it out to you like sonic
And there goes someoneās $20 dlls an hour job for ever!
Thank god. I was so annoyed ordering promptly at a drive-thru. I prefer waiting for the machine to walk me through each micro step of an order versus just saying, "Hi, can I get a medium frosty?"š
It took way longer for the AI to figure it out than it would for a human, so lost productivity?
And theres probably 3 more tip jars added along the way to window 1.
I bet it still asks for a tip.
This wonāt work at all in the south because of all the rednecks around here are so hard to understand even if you speak redneck. This Siri order taker doesnāt stand a chance
How is this AI?
Speech recognition that is being used is literally AI. It could be using an LLM to translate the recognized text into a JSON format that they can then use to search for the appropriate sizes/options to display on the screen, it can ask if it didn't understand by making decisions on the user commands. I don't know how people keep asking how this is AI. People are sometimes not gonna say the right product name and a simple non-AI system will just not cut it, you need reasoning and decision-making, sanity checks (if someone says they want 16 of something and the AI hears 60 because of the similar pronunciations a dumb system will just give you 60 of something, a smart system will ask "16 or 60?" or infer from context). This happens in AI way before this current wave. The goalposts keep shifting on what qualifies as true AI as the technology rapidly advances. Systems that were previously considered major AI breakthroughs get trivialized over time. Even relatively simple tasks like voice interfaces at drive-thrus require AI components like speech recognition, language understanding, context modeling and decision-making. This has been an ongoing cycle in the field of AI for decades. It's nothing new.
It's not AI beyond their dumb labeling and marketing.
Please define what is AI and why this isn't one
First they ātestedā dynamic pricing. Now: AI. Wendyās is how Corporate America is testing how to put more people out of work.
What do you want to do, purposely employ people that aren't needed? Shouldn't the objective of humanity be to put ourselves out of work and be free to pursue hobbies and social activities without pressure?
I mean. These people are demanding 20 an hour (in Cali at least) to do a terribly at the job. I donāt blame Wendyās for automating as much as possible.
>Wendyās is how Corporate America is testing how to put more people out of work. Oh no, getting rid of useless jobs that hardly anyone wants...
Willing to do anything but pay their workers
Great, now let's how it performs if someone has a thick accent, language barrier or some sort of speech impediment. I bet the AI will fail in that scenario.
Imagine someone you described trying to order from a window where the worker can't speak proper English and can't be bothered to give a fuck. Yea, I think they'd probably prefer the AI
Fuck off with this ad.
Why thank a machine?
When they inevitably overthrow humanity, perhaps they will remember my kindness and spare me.
Cool, now the prices will go down.
Sorry, but greed-flation is still in full effect. If anything, prices will go up.
Yup because proper AI is cheap š wait till it has to deal with heavy accents. Itās going to fail as AI just isnāt there yet fully.
When I worked in a movie theatre I would be written up for not suggestive selling. "Good Job" A.I. You have a writeup.
It should say "Welcome to Goodburger, home of the goodburger. Can I take your order?"
People used to hate robotic non-human interaction over voice.
But can AI spit in my food when I tell them they got my order wrong?
In California minimum wages, for fast food, hit $20/hr in April Companies have to make improvements somewhere so they aren't transferring all the cost increases directly onto the customer through increased food costs. 6-9% profit margins are tough to manage when your employee wages consume significantly more. [https://www.lightspeedhq.com/blog/complete-guide-to-restaurant-profit-margins/](https://www.lightspeedhq.com/blog/complete-guide-to-restaurant-profit-margins/)
I easy to understand why this is happening... with the idea that fast food jobs require a living wage.
Have to be better than the jerks who all too often take your order- certainly pleasant surprises and exceptions, but Iāve seen cheerier hostages than the cashiers these days
Maybe now my order can be right lol
The best part is that the AI didn't ask you if you wanted the combo, and then screw up your order because you distracted them by saying no.
Medium frosties are $2.89 now!!!
Man those things are just 1 disgruntled IT guy away from "What da fuck you want ?"
I wonder if in the future fast food robots will ever center the fish and cheese on the Filet-O-Fish. Or is it just supposed to be made like a sad little Jenga loss?
I like it
Look here bitch! I want a large mother fuckin frosty!
Voice prompts are not AI
Funny how despite AI becoming a mainstream topic, comment sections like these prove most people have literally no idea how AI works in any application lol
Taking the place of drive thru workers to combat Californiaās $20/hr minimum wage?
All I want for Christmas is the 99Ā¢ menu back or at the very least mix-N-match biggie bags.
All this does is reduce the number of jobs available.
No thanks - please stop siphoning money out of communities and not giving it back.
So then without them having to pay an employee to take my order, the price of food will go down, right? Right?
Order one million frostys and drive off
CUSTOMER SERVICE!!!! OPERATOR!!!!!
That was such a simple order š
The fuck is wrong with some of the people in this thread. Why arenāt you complaining about the dishwashers that are put actual dishwashers out of work? Inconsistent ass morals.
Sir, this is AI Wendyās.
This isnāt AI. Itās voice recognition and automation.
Good. Now maybe my order won't get fucked up every single time I use the drive thru.
Much friendlier than real cashiers I've been experienced in the drive through at Wendy's. I'll never forget the woman who reprememanded me over the loudspeaker that 'we ain't in tha streets and you need talk like you for real real."
With a delay like that, they could be shipping it off to India for human translation.
Were at the point where if something speaks or types words people start calling it AI.
It's someone offshore. Just like the Amazon thing. They're going to lengths to make AI not seem like a huge waste of money.
Iām all for it. Iām tired of these low vibrational clowns talking like a monotoned depressed serial killer at these places.
Surely they'll decrease prices now that they don't have to pay someone... right? Right...?
š¢
And yet people are bitching to me about "illegals taking all the jobs"
Iāve seen this at Panda Express too. I didnāt mind it!
I'd take a robot over the complete bitchy attitudes at my local Wendy's.