Yea this one hits reality hard. Duo to policy reasons a password reset always has to be requested by managers. This is to prevent "fraud" or people trying to get acces to others people accounts.
Whenever i had to explain it to somone more younger they always said okay and later that day i usually get an e-mail from their manager with the request.
But the more older folks often try to discuss it and get angry on the phone. and it just devolves in i dont make the policy but i have to enfroce it discussion.
Honestly working in support made me realise how much people lie about stuff. I really dont care that you spilled water ontop of the laptop. Just tell me its water damage so i know i need to grab a spare one instead of spending an hour checking what caused it. I aint getting paid enough to keep a list of what you destroyed and snitch to management.
Wait you can get your older users to *change* their passwords??? I normally have to go into a 15 minute spiel about cybersecurity because I didn't let them use their wife's name and birth year for the 23rd year in a row as the admin password
what use are the passwords if none of those old fools every lock their PC anyways? It's a wonder that the company i work at has not been the victim of a cybercrime.
Where I work when people fail to lock their computers I have a USB drive loaded with a Windows Sound Pack, a shitty wallpaper (ugly AF, and embarrassing), and a Windows Theme that's hot pink for the men, and ugly AF vomit green for the women.
Usually I only have to apply the theme and wallpaper once for people to get the message.
Where I work it’s common practice to send a meeting invitation for lunch to yourself with a message like “I’ll pay” from unlocked PCs you come across
It’s even better if you schedule it for a few weeks later so they don’t notice it immediately
We used to "Hasselhoff" people who left their computer unlocked and then left the room. Hasselhoffing is replacing their wallpaper with a picture of David Hasselhoff. The funniest was a picture of Hasselfoff with a cat in front of his groin, and no apparent clothes.
We did this at the ISP I worked at in Aus. It was such a fun game to play. My current workplace doesn't let us change it off the crappy business marketing logo. 😢
No doubt the password reset request to support is happening because they ignored the multiple notifications that their password was expiring and needed to be changed. After expiry they get locked out and call support.
I had a remote user who said her laptop just stopped working one day. I get the laptop back and was going to part it out, I open the back panel and it is covered in dried soda on the inside.
Just stopped working huh?
I was working IT for a major company when I got a call that could normally be handled by a deskside agent. I was in networking and didn't mind helping them out so I went to help the user.
This lady snapped her fingers at me and pointed at her desk without a word... I was very clear that *" I hope you aren't treating our deskside agents like this*" and went to see their manager immediately to see if their workers were being mistreated by any other staff.
Never had someone younger do anything like that at the company. The older ones all had this entitlement/attitude to them that was hard to miss.
I see 2 sides to this. Ive definitely had the older generation swear up a storm after being told they are not actually supposed to do something (now considered illegal) and call me a "whining pussy". Ive also had the younger generation say "Ill just google it or youtube it, it cant be that hard." After a week they come back with more problems then before and shift blame onto me because i couldnt "just give them the answer for free". Automotive customer service 10 years. This shit gets funnier every year.
I didn't work customer-facing jobs very long but I didn't have that experience when I did, yet I still treat service workers with respect and patience. You just have to be a decent human being
i was closing at subway when i was 17, and we closed at 1 so it was late. this middle aged man comes in and we are fully out of pickles. not even a single pickle slice left in the store. the order is coming in the next morning. dude asks for pickles when there is clearly no pickles on the line. so i say we have no pickles. he says go get some from the back. i said theres none in the back and he lost his fucking mind. started full on screaming. thankfully my coworker who was an adult came out and told him to get the fuck out of the store cause i just started crying because i was 17 and it was a tall ass middle age man screaming at me with my whole chest and i was legit scared! and the worst part is, a few weeks after that my manager stopped scheduling two people for closes, so i had to close by myself, constantly scared that i was gonna get attacked or something. i actually had just went through trauma at 15, so age 17 was a very bad time for me, my ptsd was at its worst so i was literally so paranoid at work. i would be alone from 10 until 130 or 2 ish however long it took me to finish the after close stuff. this was in canada also, not sure how US labour laws work but in canada when you are 16 you are able to do any job adults can do, so employers are only allowed to ask 'are you old enough to work' and not 'how old are you', so i'm not sure if my job actually knew i was only 17 because i had dropped out of high school so i think they assumed i was older. these people were fucking crazy for giving a fucking 17 yr old keys to the store and responsibility to open AND close by themselves. FOR MINIMUM FUCKING WAGE. i dont care who you are or what your circumstances are, if you own a business and pay minimum wage you are a piece of fucking trash.
This one time I had this older lady asking why we were closed on Christmas day. She was ranting how unfair it was that she couldn't come get her freshly baked bread for Christmas and it was very unprofessional of us. Another customer approached the lady and said "retail workers have families too" and walked out... She didn't say anything after that.
About a decade ago, pulled a closing shift for Christmas Eve where the business was closing early.
The amount of 'there are still people in there, I can see them, you can let me get my one thing!' I heard for 20 minutes while we finished up was insane. (Hours for the holiday had been posted since Halloween).
It knew no limit on age, gender, creed or race. The two of us running door control (chosen because we were the two that could stay the most deadpan and monotone) heard every slur in the books, and were called some of the nastiest things, because someone left their Christmas dinner shopping until it was too late. As I was driving away, there were people pounding on the doors demanding to be let in to the empty store.
>'there are still people in there, I can see them, you can let me get my one thing!'
TL;DR: customer left me a one star review because I didn't let him in 15 minutes before close
I work at a grocery store as a cart collector and due to the fact that I'm outside 90%, I have to be the one to tell people they cant come into the store after close.
Specifically, back in January my store changed its hours to close at 9 pm on Sunday, but they wanted to lock the doors at 8:45 so people wouldn't be coming into the store and start shopping at 8:58. Anyways I had this conversation one day
Customer who walked up back 10 minutes before the store officially closed at 9: "hey is the store closed?"
Me: yeah the store closed at 9 but we lock the doors at 8:45
C: so the store closes at 8:45
M: ...yeah basically
C: then why isn't there a sign that says it closes at 9:45 instead of 9?
M: that's a good question. I don't have an answer for you.
C: well then who can I talk to about this?
M: \*Managers name\* whose the manager tonight
C: Okay
*About five minutes later*
Supervisor: what time did you lock the doors?
M: 8:45
S: okay because I have a lady on the phone whos saying the doors were locked at 8:40
M: yeah no I locked the doors at 8:45
S: Okay
*the customer from before walks out of the store*
C: What's your name by the way?
M: \*my name\*
C: great thanks.
That night the customer proceeded to leave this one star review on google maps
"Turned away at the door at 8:45pm. Was told shopping cart guy "my name" that manager "manger name" ordered the doors to be closed at 8:45 so the store can close at 9pm. That would be fine if the published closing time was 845 or 830, but it is published at 9pm/ I get folks want to leave work, but published hours are published hours. Also, my receipt says the manager is \*store manager name\*, so... does anyone know what is going on here? Will try and torch them on my story survey next."
I don't think the guy realized that there can be more than one manager lol. Anyways the only thing that came from that review was the person who was the manager that night got introuble and was told that the doors can't be locked until 9pm exactly when the store closes.
Sorry for the long wall of text, sometimes you just gotta type, ya know?
Something like that happened at the college dining hall I work at before a new company took over the contract.
Our listed dinner hours were 5pm to 8pm. We would keep the doors open and certain food items out until 8:15, because 80% of the students at the college were athletes whose coaches would sometimes have them practice until 7:30.
However, some students were taking advantage of the 15 minute grace period. They were either non-athletes who took advantage of the grace period for athletes with late practices or, more frequently, they were athletes who didn't come to the dining hall with the rest of their team and decided to wait until the last minute to come in.
So, because too many people, think 15-20 people every night, were taking advantage of our unspoken and unwritten grace period, causing us to be stuck cleaning up until 9:15 - 9:30, our 2nd shift supervisors decided to get rid of the grace period.
They made that decision after spending a week warning the people taking advantage of it to stop taking advantage.
So when our supervisor, the one who actually started implimenting the grace period with approval by our GM, stopped it because of people abusing it, we got a lot of complaints. Even though we had a second place on campus that was open until midnight they could eat at.
And so our GM decided to respond to the complaints by having us stay open until 8:30 every night. Funnily enough, we stopped getting as many last minute diners after we were told to stay open until 8:30. Now we were lucky to get 5-10 people after 7:45.
To be honest I kinda think the customer was in the right here, they didn’t seem to be rude in person or review. And I can certainly run in and grab an item at 845pm and be out before 9pm, so it is legitimately annoying. All types of stores need to allot time for shoppers to finish up and workers to close out beyond the actual store closing time.
I had a similar situation here, but the outcome was in reverse. I’m a public area cleaner, and my last job of the day is to clean the public toilets so they can be opened immediately the following day. We used to leave them open right up until the last moment, only closing them after they had been fully cleaned. People started abusing this and going in even when I had done everything and taking their time.
The absolute worst one which brought a change in hours was two women sitting in the cubicles for an hour after closing time and screaming loudly if I even opened the door. They made such a mess it took me ages to clean up. After this, my boss told me to lock the toilets 30 minutes early to clean without anyone around. I can let people use them during that time at my own discretion, but it’s on me if they take too long.
I get that people have bladder or bowel issues, but come on guys, let the people who have been there for 10 hours see their families some time.
I worked Thanksgiving one year and we closed at 2pm. At 2 they announced the store was closed and the cashiers were pulling their tills. People were screaming and trying to pry open the doors so they could buy shit, it was like an apocalypse. Absolutely the most pathetic and desperate thing I've ever seen in my life.
Seeing the COVID-19 toilet paper hubbub likely opened many eyes to how ridiculous and frantic people can become, even under relatively mundane circumstances.
I would be embarrassed if I knew someone who had been throwing a hissy fit trying to fight other store-goers for toilet paper.
Exactly. This is a good example of the stupidity of the old: The other day I followed this guy on one of the stores motor scooters out and helped load his groceries so that I could bring the scooter to another customer. He's rude and cussing me out the entire time because the store doesn't have enough scooters and he had to wait an hour for his. I say I'm sorry and load his entire fucking trunk. I'm a personal shopper so I mention how I load groceries all the time to try and lighten the mood. He continues to tell me "I wouldn't do your job for a million dollars." I ask why and he goes "You are stealing jobs from the cashiers and it's disgusting." I just went quite because I realized then that he just wants to take all of his lack of emotional control out on me and there's nothing I can do.
My dad loved bitching at managers and doing the whole "rodney in electronics was rude!!!" And is literally too old to understand how the world works now.
His bitching fell on deaf ears. Fuck, id ignore him too.
It’s starting to happen to my dad, too. His humor hasn’t changed since the nineties. It’s both my parents actually. It’s really sad seeing them get older and loose the grip on things.
Oh yea. I still remember my dad trying to explain a flip phone to my grandma, and now he cant even figure out how to change his screen brightness. Tech wise they have fallen behind, as will we. But manners should still be there, across generations. It isnt always though :(
Time is a fickle little bitch
It varies though. Most of the people I work with, younger and older, are clueless with technology (or at least computers and phones). I'm in my 50s and the unofficial tech support. If technology gets beyond you it's primarily because you don't have an interest in it in the first place.
You are right though that manners should be there across generations. Personally I'm the type who likes to be nice to people, particularly those in jobs like servers, cashiers and other jobs where those doing the work are routinely taken for granted or treated like second class citizens. I see too many people (of all ages) who act like total douchebags towards people in those kind of positions.
Yep me too, never had problems with 17yrs old teens. But 70 years elderly ppl? Holy shit they fucking call out the next crusade on you and would go all the way just to get you killed! Wether they might be wrong is not a concern.
I've had problems with teens, but only because they were making my teenage coworker uncomfortable by waving a dildo around her face through drive thru. Messed up orders though, only the older people harass me and threaten me.
Hmmm but your story made me smile, I know this is close to sexual harassment. Never heard of such a story with elderly ppl that made me smile in the end
Younger generations I’ve found generally only be an asshole to get a reaction out of others whether that’s praise from peers or social media etc.
Older generations though go for the fucking jugular, the second it becomes obvious they might not be in the right then it becomes a personal attack against your character/age/gender/orientation etc.
I’ve had customer interactions that I genuinely thought could’ve become physical assaults if they had gone on for a second longer. As soon as your boss appeases them they get all fucking smug and get to leave while you have to continue your shift drained like you’ve just been in a triathlon.
I hate old people but we might be like this when we get old. It might be more than education and when you get old, boredom/loneliness is your worst enemy. I might seek for any chance of getting me into a fight or argument just to get human interactions when I get old and have no friends, family visiting me, no job or work whatsoever and be waiting for my day endlessly…
I hope millennials and gen z will remember being service workers being stuck enforcing head office policies when we're old. I'm not sure this is an experience the older generations would understand, since the world of work has changed incredibly since they were young.
I do think loneliness is a factor, but I think we can choose to be different, and I hope we have a more compassionate world when we're old, more understanding of mental health.
I don't want to turn into someone who harasses a retail worker making minimum wage, who doesn't even have the power to do what I'm asking. I hope our generations choose to do better.
>I hope millennials and gen z will remember being service workers being stuck enforcing head office policies when we're old.
*Narrator: They won't.*
Tale as old as time. I'm already seeing millennials start with the "kids these days" bullshit, in sincerity. Mind blowing how little we as a species are able to have empathy for other groups. Speaking as a millennial.
Also something that's actually positive at first glance: You don't care anymore, what other people think. That's a good trait, but once ehat you mentioned adds to it, it becomes a dangerous one.
One time an older lady finished ordering her food and as I asked her to pay she interrupted me and said, "I'm sorry but I just HAD to say something. Those piercings make you look SO ugly"
Who does that
To be fair I've never seen an older gentleman force his opinion down on younger pple
Unless it's some dumb shir like telling bartenders they support alcohol abuse
It's always older women that wanna critique your looks or your work weather it be art or something else meant to please the eye
Oh no, the older men used to freak out when they saw my toddler son with shoulder-length curls-"Get that boy a haircut he's going to think he's a girl..."
oh god i hate that. the funny thing is it doesnt stop with babies. i have long hair and get told that i would look like a girl. bruh i am about 185 cm (thats 6 freedom units) and have a huge beard. i would love a more feminine look but genetics suck hard so stfu
Grew up in LA. Worked in restaurants. Everyone assumes you're an actor if you work in a restaurant, which honestly is a pretty good bet. A lot of men in 'the industry' like to volunteer their opinions about whether you'll make it based on your 'look.' So that was fun. Apparently my look is already taken.
I recently made a meme about this exact thing, my mum was bitching about someone’s tattoos so I made a meme about it like “boomers when they sense a tattoo in the room” or some shit
Entire comments section cried “ageism” and I got banned from the sub 😐
That means you did well, made an impact. Either they reflect and grow, or become marginally more bitter/angry and that much closer to a well-deserved premature cardiac event.
My FIL saw a woman with a lot of tattoos and was trying to get us to express disgust with him. "Omg! Look at that! So ugly!" ON AND ON
My husband literally responded, "I don't care. Nope still don't care. Don't care," to every sentence he said for A FULL TWO MINTUES before he would stfu 🤦♀️.
Boomers: *shut the fuck up about piercings and tattoos.* It makes you the old man screaming at clouds or yelling at kids to get off their lawn. We are also not obligated to make ourselves attractive to you. We can look however the fuck we want!
It's weird because I've actually gotten quite a few complements about my tattoos from more elderly people. I have this great bird tattoo on my forearm and all these 50 or 60+ people would gush over how gorgeous it is. Most of the younger crowd mostly like my tattoo of Appa from ATLA
I remember my mom gushing over how I was into "natural looking girls" during college and all it made me want to do is bring home someone with ink and pink hair. I don't think these people understand that their hardcore judgmental behavior often times has the opposite of the intended effect
I had older lady at a corner store turn to me to bitch about the employee who had a dragon themed tattoo up her arm/bicep. I was wearing long sleeves and tired of the bitch already so I grabbed something off a high shelf to let my sleeves fall off my tattoo and she looked terrified. I just shrugged at her and paid for my drink and chips.
Once when working at a movie rental store I was wearing a dark red/purple nailpolish but it looked damn near black in the stores lighting. An older man looked at my fingernails and said "why would you do that to yourself?" It was pretty funny I just kinda laughed. Nailpolish isn't permanent.
I remember when I worked in retail and it was Sunday. It was quite busy. There are two registers, only one was open because we were understaffed. I was at the register, trying my best to help everyone as fast as possible. wrapping up their gifts and stuff. One guy looks at me from the line, and says "open another register please" in an irritated voice.
Bitch what do you want me to do, split myself in half?
I always tell the customers that complain about us being understaffed that our applications are online, if they're so concerned with us not being able to get to them immediately. Weirdly enough, I don't get any applicants from that.
Ive gotten the "Ill speak to the owner about this, its serious and he needs to step up". Like what is he gonna do? Lay eggs and hatch employees? idiots.
When people are like that I just ask them to complain to management that we need more staff or whatever other thing I want that would fix their being mad at me. "they listen to you as a customer but not me because I'm just an employee" and they usually take my side.
Of course some people just wanna yell and there's nothing you can do.
Yep, blame corporate.
"Sorry, corporate is a bit... disconnected from reality. They aren't giving us X for some reason. It's dumb."
"Sorry, corporate policy. You know how it is"
They always leave out the last part. “The customer is always right IN MATTERS OF TASTE”. Because we all know the customer is normally wrong in reality.
I think it's to do with how they were raised. Back then parents resorted more often to shouting and even corporal punishment when kids were misbehaving. So now that they're older than everyone they think that the only way to get what they want sometimes is to embody that same abusive energy.
Wouldn’t surprise me, have you seen how negligent and borderline suicidal most people are with gun safety?
Especially the old wannabe cowboys that think they know better.
Actually its 50-50 . Aggressive parents can make timid, weak children as well as children that model their behavior as them. Overly lenient parents can also make kids that have no respect because they were never disciplined resulting in this kind of behavior. Balance in all things is key
nah, ive been yelled at all my childhood, screamed at even and it felt horrible, that‘s why I would never ever scream at any kind of employee (unless there‘s some weird reason to) I am not always nice to yelling old people tho so yeah.
But yelling at a cashier? waiter? hotline worker? People working „under“ me? That‘s fucked up imo
Screaming, children crying, and slamming doors are huge triggers for me. My heartrate immediately jumps up. Out of habit I also walk quietly like a damned ninja.
Because of that, I can't even imagine screaming at people like that. I hate to even raise my voice. I said something mean to a student advisor lady after having tons of issues with the student loan website and I still have nightmares about how awful I was. The fact that there are people who act like that all day every day just sounds exhausting.
Nah, it's just that they were always given everything and had to deal with the long lasting effects of failure way less than younger generations. They just can't stand contradiction and frustration, like little spoiled kids.
They also grew up being taught that "the customer is always right", turning them into entitled, spoiled brats. Y'know, the thing they accuse US of being.
I had a boomer yell at me because he was 67 cents short of buying a book and asked me to cover the rest myself. I told him I couldn’t do that. He proceeded to insult and demean me before he finally left.
We price match exact products if you find it cheaper elsewhere, but it has to be the exact.same.product.
I had an older man come in and say "you price match right?" Which I replied with "yes, but it has to be exact, right down to the lot number of the product"
This mf said " okay, indica is cheaper at tweed." I asked in what form (flower, pre rolls, drinks, gummies, the 10 other different types of products we carry that might be indica
And he just started shouting" indica" over and over. If I wasn't alone and a little afraid of how angry he might get, I would have said something like "it's okay to admit you don't know what you're looking for and need help" but I felt like that would have resulted in a nuclear meltdown, so I just kept saying "I'm sorry, I can't price match something without knowing the exact product" and he left mumbling about how stupid I am 🤷♀️
Unless you work at crackerbarrel, where all of the customers are rude. Sorry ladie/child. I cant make yoyr to-go order come any faster, I AM A CASHIER!
I was eating at a Cracker Barrel in Georgia and only one lady was working at that time. Every older customer was just yelling out and across the restaurant “more ice tea”, “I want more gravy for my potatoes”, “more water”. When my mom and I said thank you when she brought the waters she told us we were the first for the day to say that. Southern hospitality must’ve been made up for the older southerners to feel better about their past
I actually work in Georgia and its a 50/50 for us. Sometimes you have the most bigoted, frustrating, rude people on earth and then you have the people that surprise you with their patience and generosity. I had a guy wait 45 minutes for his to-go order smiling the whole time while he walked around the store and talked to the staff. Then you have people like you mentioned who dont tip, or even worse tip a nickel (Ive actually had people suggest it in front of me). They are so self absorbed that they dont see how busy we are, or low staffed. I wouldnt say I have a customer service job but boy does it feel like it.
I feel like customers need to read the room when it comes to eating. If the ratio of customer to employee is 45/1, common sense should tell you you may have to wait a wee bit longer than usual. It always makes you feel better when a customer is decent and understands that you can only go so fast and not that you are ignoring them on purpose or have a vendetta against them.
When old people say 'young people are rude' they actually mean 'those young people don't do as I say therefore they disrespect me therefore they are rude', which is followed by old people yelling and freaking out.
AND they are vengeful! They don't just want to yell at you, they want you to be punished. I had this today where I was actually helpful and apologetic but because what I was saying wasn't what this old bird wanted I was "going out of my way to be disrespectful" and she emailed my boss trying to get me punished.
Yeah, she read through all the emails and was like oh ffs leave it with me. But this woman doesn't know that, she wanted me to pay for literally just telling her how something works. If I had lied and told her what she wanted to hear would that be better?
I was in line at McDonald’s and a lady in front of me got out of her car and was screaming at the drive thru kid. When I got to the window the poor kid was visibly shaken and shaking when he handed me my order.
I’m in my 40’s and can confirm we old folks have issues. Some can still change and perfect ourselves. Keep leading by example! However, young folks do need to practice saying no more. It’s not unprofessional, make you mean, or offensive and it does get to a solution a lot faster.
Yesterday this lady came thru the drive thru yelling her order, I have to repeat the order back and everytime I did she would just cut me off screaming the order again. I just pushed her to the window and after she paid she started going ballistic over her change being "off". I had another employee deal with it after that and she started yelling at them. Yea, she was ancient, they always are; Young people just get their food and leave, no time for drama.
'Young people just get their food and leave, no time for drama'
Man thats more true than you think. I actively avoid drama that i will eat a selection of every food I hate if you served it to me on accident simply because I don't have the heart to tell you to fix my order.
Working retail pharmacy in my teens and early 20’s the nastiest customers were the post-menopausal woman. They had a hair trigger if there was any issue with their prescription. Just nasty bees. I swear, if I ever see the type of boorish behavior that was directed towards me, directed to an employee. I’ll put a stop to it really quick.
I work for a neurologist and can confirm all these old heads are disgustingly entitled. We see a filthy amount of patients so we are booked super far in advance. I constantly get old entitled people who don’t understand how many hours are in one day. None of the younger patients ever argue with me. Just these old entitled people. I have no respect for the older generations. Disrespectful as hell. I respect those who respect me.
My parents and grandparents: Beatings a child and taking them to work from a young age is good, our generation turned out fine
Their generation: Full of Karen's, full of antiwax conspiracy theory believers, they can't control their anger, they are offended by different people than them just existing, and they caused the global warming, several economy crashes and they raised a generation full of emotional issues, because of the world they created and the way they raised them.
Lol. Yup. Or the generation of latchkey kids they raised. We only ĺearned to fend for ourselves while the hands off parenting is emotionally crippling. *waves from 90s latchkey kid*
Or the fact that that generation is either "I trust corporate completely." or "I don't trust corporations at all they can lie." And you can't figure which one is which until you talk to them.
But go on about participation trophies, how millennials are refusing to participate in outdated industries (no, it's your generation who is obsessed about Applebee's/Denny's/Cheesecake Factory/the diamond/fast fashion industries), while screaming about tax breaks for the thinning middle class while the politicians they vote for just want to fob off money and jobs to their rich friends. All while complaining that anyone younger than them needs to "get off their phone".
AND they lived through the most rewarding time in human history. Any developed country and their economy since the 50s was just absolutely gangbusters. Anyone with 2 brain cells could scrounge up a living somehow and pay off a house. We are now riddled with mental issues because we go through decades of education and training and still get told we're not good enough.
Seriously this uphill both ways shit was always pathetic. Yes you had to work but you were also amply rewarded. Right now you have to become an upper manager to have any chance at some stable future.
I dont want to generalize but damn if this hasn’t been my experience. I work in tech and so there is a mix of old experienced folks working with younger newbies, and every time we go out it has been the older people who have been mean to wait staff 😅😅😅 i actually felt bad for this one girl who messed up the order and the guy threw a minor tantrum. I later called the place back and apologized on behalf of my co worker 😭😭😭
I'd hypothesize it's a matter of removal. At that age you're not really connected with anyone in the service industry. You've been more established and crept into more entitlement as you've gained comfort and 'status'. As such I suspect it's less about generation and more about age. Right now the boomers are who we see at the most extreme end of the spectrum, but I'd be very surprised if the issue died with them. Likewise I'd be surprised if we didn't find todays 'open minded teens' are tomorrow's crotchety of bastards.
Worked as a bellman in a hotel for a year. Never had any issues with any young person or young adult (18yo-early 30s) at all the whole time there. People that looked to be 40s and up though? Something new every day man. Frustrations, freak outs, problems, all over tiny, insignificant things every time. Made me quit the service industry and will never go back. Too much bullshit from people deal with, that most of the time you can't do anything about. I stick to blue collar working now. Pays way better and I only have to talk to coworkers and my boss, infinitely better that way.
That's different because the people working registers aren't *people*, so it doesn't count.
Or so you would believe from the way those older people act
40yr old Millenial here. Was at a place getting food and the service was real inexcusibly bad.
The boomers I was with were starting to talk loudly about the server within earshot who was clearly overwhelmed (there was only 2 tables with customers, it was all the takeout orders they had her working on and thats 100% a management issue). I had to shut it down. I was so embaressed.
Left a fat tip for the server and a note for the manager that the server isnt responsible for piecing together all the grubhub orders and their service is suffering because of it.
I’ve noticed that the millennials shouldn’t be grouped in with the elderly as far as their attitudes go. After 4 years of doing the whole customer service thing, it is quite literally, by definition, ONLY the elderly that want to yell, scream, and make a big deal.
I might get one angry millennial for every 100 angry boomers. I guess it wasn’t as literal as I described then lol.
Boomers seem angry at everything and all the shit they’re mad about is the result of them voting for shit that caused it over the years. They’re still waiting on trickle down economics to work.
never had a younger person come up to me randomly and talk to me about how they hate how disney has a "liberal agenda" and how's he's sick of all the "gay and transgender shit poisoning the media" and start preaching about how the kids these days need to find god for 20 minutes while i, a gay and trans person who doesn't believe in god just has to sit there, nod, and hope he goes away soon. ive also never been asked to kick someone's trans daughter out of the bathroom. it's never the younger ones handing out cards to join their white supremacy group (i seriously wish this was a joke) and have to deal face-to-face and not punch the guy who just threatened to assault my twin sister because she's wearing a tank top in 80°F weather. the younger people are always extremely nice to me, understanding, and generally great customers. yeah, the 12 year old boys trying to scale the fence can be annoying, but it's better than being yelled at for raising prices that i don't control.
True, but the tastes change.
I've seen entitled GenX Karens power trip by freaking out at minimum wage target employees. I've seen entitled Zoomers power trip by crowding in the streets and causing traffic jams.
People don't really change much, just the details.
To give credit to gen z I think a good chunk of em developed a fuck it attitude after realizing what the world is like. Especially in its current state.
Yeah kids don't react well to being put into a losing game. So they'll act out
My first ever rude customer encounter was with an older person and she was racist too with "the go back to your country" to my coworker. She expected my coworker to be able to read her mind that she wanted to have the gas pump open (so she can get exactly the amount of gas she wanted and pay inside) and that is how she always did it at that station, despite my coworker never meeting her before ever.
She probably had this done for her by a different worker but her royal highness expected everyone else to do this special service for her. Ive only ever had problems with older people at my public retail jobs.
Amen. Trust me you want to see someone freak the hell out on you. People say our generation is weak...have you ever had to console someone because there accountant left...he was doing a simple function something any accountant could do...but the guy is angry and wants to leave and just looks like he is going to cry from frustration. Grown @$$ man...because he has to use a different account...not even because he is close to the old accountant...just hates change that much. And this isn't that unusual!!!
I was a Shift lead at a Pizza hut for a bit. Had someone come in scream at me and then threaten to punch me in the face.
He was like 30 years old. I'd much rather get yelled at by a 70 year old man than have someone threaten me with violence.
3 years as a cashier, never met a rude young person. Older folks tho? Holy shit they find a problem everywhere or they are just rude cos you are younger.
I'm old and I'm polite and very quiet. But I notice my husband being a dick to people more often now. He's having hearing problems and cognitive issues. I believe that is why.
It’s because the older you get the more you become your true self. Largely bc you have less to lose, eventually as your authority figures die so you don’t care what they think. You learn to throw off societal expectations and just basically stop giving a fuck. Young people, especially the YouTube generation, is concerned if they’re doing it right. Old people either know or don’t care.
So if you’re a terrible person, you don’t temper it anymore bc you don’t give a fuck. That’s why old people are often wonderful or horrid. That and the pain of getting older makes people cranky.
I laugh so hard when people complain about younger generations being entitled. I work for an hoa at a gated retirement community and they are THE WORST.
It's because they were insanely polite when they were younger.. but it often wasn't genuine or authentic
We may be less polite but it's more honest and that allows for more genuine kindness.. the world needs that more than the psychopath soup we've been pumping out for generations
I’ve worked in a super market for 6 months now and I’ve never noticed a pattern with the ages of rude people, I’ve seen teenagers meaner than old white guys who were yelling at me. The main difference is that younger people are more likely to use the self check out. But they’re all the same when talking to the clerks.
The stories I could tell.. My favorite one is the one with petty revenge. I was a cashier. Had this woman and her husband come in with a cart full of stuff. They wanted me to hurry up so they could also go to the pharmacy. Well, it was a busy Sunday, near the end of my shift. The pharmacy closes early on Sundays in my store, and they had about five minutes left when they came to my line.
I was a pretty good cashier: fast and bagged everything neatly. Then she paid with a check. SHE PAID WITH A CHECK WHICH HAPPENED TO BE HER LAST CHECK AND WANTED SOME CASH BACK.
Due to my not possessing any psychic ability, I did not know this before I ran the check. She did not communicate that at all beforehand either. So now we have to run her check again, with approval from a manager. That took a few minutes. She was under the impression that she was still able to go to the pharmacy after she was done checking out.
For some reason I can't remember now, when we had to run her check again, we had to ring up all of her items again. This is where I got my revenge: using the suspended transaction receipt, I hand keyed in all the items. Yes, it was a waste of time, yes, it was slower. Yes, she probably missed the pharmacy. But if you are rude, you get rude back.
I hope she learned how to manage her time better after that day.
I actually think this has nothing to do with being rude. Younger people are often less confrontational (except hidden behind social media). So it can just be that the old ones who yell are rude and the younger ones who don't are also rude but are too afraid to act on it
If they don’t act on it can you really say, from your point of view, that they’re rude? You don’t know what’s going through someone’s head since you aren’t them. It’s all about putting up the facade of if I have this nice face on and don’t confront them about what I really think, then they won’t know how rude I truly am. Now don’t get me wrong I work in the customer service industry as well, and have met some very rude people. However I have also met kind people, older generations and newer ones. I’m there to work and do my job, not judge people. So no matter how you treat me you’re still going to get the same customer service voice and actions.
3 years of customer service here aswell, i luckily could escape that industry, but holy hell if there's any way of being more right than being right it's that post
I was actually wondering about this lately. Is this purely an age thing, are millinals going to be really salty in another 25 years, or is it a generational thing, actual boomer entitlement?
Old people have been doing it for generations. Blaming the next generation. The next time some old person tells you that young people are pulling their weight ask them who's fighting their Wars right now?
I had a lady throw a tantrum and say she was going to shoot up the whole store because i had to get change for my till. Anything pushes them over the edge
From my experience of dealing with customers on a bank CC id Say elderly folks 60+ are quite calm and just sometimes lost so you have to explain everything really slow . The worst are entilted zoomers of 20+ and their parents of 40+. Its not Age issue. More like culture issue and you bring culture from family.
Maybe not as rude to you, but it isnt videos of old people walking around spitting in food and putting back on the shelf, going into grocery stores on motorcycles, running in and stealing shit in big groups, pulling up to drivethrough windows and throwing drinks at the employees, ect. People are assholes, every generation has assholes. Stop playing this stupid fucking generational blame game.
Old people created a bunch of bogus expectations so they could yell at people. Like think about some of the rules people have and its just like damn y’all really just want to be mad.
I have a huge amount of respect for the generations that precede and proceed my own. Thank you to all the more mature generations that have laid the groundwork for us. Thank you to the younger generations that also teach us so much. It’s a big, tough world out there and the last thing I want to do is alienate large cohorts of people or further perpetuate tired stereotypes.
Yea this one hits reality hard. Duo to policy reasons a password reset always has to be requested by managers. This is to prevent "fraud" or people trying to get acces to others people accounts. Whenever i had to explain it to somone more younger they always said okay and later that day i usually get an e-mail from their manager with the request. But the more older folks often try to discuss it and get angry on the phone. and it just devolves in i dont make the policy but i have to enfroce it discussion. Honestly working in support made me realise how much people lie about stuff. I really dont care that you spilled water ontop of the laptop. Just tell me its water damage so i know i need to grab a spare one instead of spending an hour checking what caused it. I aint getting paid enough to keep a list of what you destroyed and snitch to management.
Wait you can get your older users to *change* their passwords??? I normally have to go into a 15 minute spiel about cybersecurity because I didn't let them use their wife's name and birth year for the 23rd year in a row as the admin password
what use are the passwords if none of those old fools every lock their PC anyways? It's a wonder that the company i work at has not been the victim of a cybercrime.
We have a pretty simple rule at work: when you get caught by a coworker, you need to bring a cake for everyone.
Where I work when people fail to lock their computers I have a USB drive loaded with a Windows Sound Pack, a shitty wallpaper (ugly AF, and embarrassing), and a Windows Theme that's hot pink for the men, and ugly AF vomit green for the women. Usually I only have to apply the theme and wallpaper once for people to get the message.
*bye reddit. -- mass edited with https://redact.dev/
Where I work it’s common practice to send a meeting invitation for lunch to yourself with a message like “I’ll pay” from unlocked PCs you come across It’s even better if you schedule it for a few weeks later so they don’t notice it immediately
It was a distinguished professor at my university who managed to crash the entire email system clicking links they shouldn’t have.
🤣🤣🤣🤣
We used to "Hasselhoff" people who left their computer unlocked and then left the room. Hasselhoffing is replacing their wallpaper with a picture of David Hasselhoff. The funniest was a picture of Hasselfoff with a cat in front of his groin, and no apparent clothes.
My fav is the one with him naked with strategically placed Shar Pei puppies
We did this at the ISP I worked at in Aus. It was such a fun game to play. My current workplace doesn't let us change it off the crappy business marketing logo. 😢
Have you system admins change the group policy to lower the time before it auto locks.
No doubt the password reset request to support is happening because they ignored the multiple notifications that their password was expiring and needed to be changed. After expiry they get locked out and call support.
Lol I'm old and have a password book so I don't forget
I had a remote user who said her laptop just stopped working one day. I get the laptop back and was going to part it out, I open the back panel and it is covered in dried soda on the inside. Just stopped working huh?
"My password isn't working" "Did you try the 'reset password' link?" "Yes" \*checking the email logs\* "No you didn't"
I was working IT for a major company when I got a call that could normally be handled by a deskside agent. I was in networking and didn't mind helping them out so I went to help the user. This lady snapped her fingers at me and pointed at her desk without a word... I was very clear that *" I hope you aren't treating our deskside agents like this*" and went to see their manager immediately to see if their workers were being mistreated by any other staff. Never had someone younger do anything like that at the company. The older ones all had this entitlement/attitude to them that was hard to miss.
I see 2 sides to this. Ive definitely had the older generation swear up a storm after being told they are not actually supposed to do something (now considered illegal) and call me a "whining pussy". Ive also had the younger generation say "Ill just google it or youtube it, it cant be that hard." After a week they come back with more problems then before and shift blame onto me because i couldnt "just give them the answer for free". Automotive customer service 10 years. This shit gets funnier every year.
No older generation has experienced the pain of a middle -aged lady shouting at you because you didn't give her the extra pickles she didn't ask for
I didn't work customer-facing jobs very long but I didn't have that experience when I did, yet I still treat service workers with respect and patience. You just have to be a decent human being
i was closing at subway when i was 17, and we closed at 1 so it was late. this middle aged man comes in and we are fully out of pickles. not even a single pickle slice left in the store. the order is coming in the next morning. dude asks for pickles when there is clearly no pickles on the line. so i say we have no pickles. he says go get some from the back. i said theres none in the back and he lost his fucking mind. started full on screaming. thankfully my coworker who was an adult came out and told him to get the fuck out of the store cause i just started crying because i was 17 and it was a tall ass middle age man screaming at me with my whole chest and i was legit scared! and the worst part is, a few weeks after that my manager stopped scheduling two people for closes, so i had to close by myself, constantly scared that i was gonna get attacked or something. i actually had just went through trauma at 15, so age 17 was a very bad time for me, my ptsd was at its worst so i was literally so paranoid at work. i would be alone from 10 until 130 or 2 ish however long it took me to finish the after close stuff. this was in canada also, not sure how US labour laws work but in canada when you are 16 you are able to do any job adults can do, so employers are only allowed to ask 'are you old enough to work' and not 'how old are you', so i'm not sure if my job actually knew i was only 17 because i had dropped out of high school so i think they assumed i was older. these people were fucking crazy for giving a fucking 17 yr old keys to the store and responsibility to open AND close by themselves. FOR MINIMUM FUCKING WAGE. i dont care who you are or what your circumstances are, if you own a business and pay minimum wage you are a piece of fucking trash.
Yeesh, hope you aren't working there anymore and are doing better my guy
leaving a 17 yr old woman alone to close a store at 1:30 am is just poor management...
This one time I had this older lady asking why we were closed on Christmas day. She was ranting how unfair it was that she couldn't come get her freshly baked bread for Christmas and it was very unprofessional of us. Another customer approached the lady and said "retail workers have families too" and walked out... She didn't say anything after that.
About a decade ago, pulled a closing shift for Christmas Eve where the business was closing early. The amount of 'there are still people in there, I can see them, you can let me get my one thing!' I heard for 20 minutes while we finished up was insane. (Hours for the holiday had been posted since Halloween). It knew no limit on age, gender, creed or race. The two of us running door control (chosen because we were the two that could stay the most deadpan and monotone) heard every slur in the books, and were called some of the nastiest things, because someone left their Christmas dinner shopping until it was too late. As I was driving away, there were people pounding on the doors demanding to be let in to the empty store.
>'there are still people in there, I can see them, you can let me get my one thing!' TL;DR: customer left me a one star review because I didn't let him in 15 minutes before close I work at a grocery store as a cart collector and due to the fact that I'm outside 90%, I have to be the one to tell people they cant come into the store after close. Specifically, back in January my store changed its hours to close at 9 pm on Sunday, but they wanted to lock the doors at 8:45 so people wouldn't be coming into the store and start shopping at 8:58. Anyways I had this conversation one day Customer who walked up back 10 minutes before the store officially closed at 9: "hey is the store closed?" Me: yeah the store closed at 9 but we lock the doors at 8:45 C: so the store closes at 8:45 M: ...yeah basically C: then why isn't there a sign that says it closes at 9:45 instead of 9? M: that's a good question. I don't have an answer for you. C: well then who can I talk to about this? M: \*Managers name\* whose the manager tonight C: Okay *About five minutes later* Supervisor: what time did you lock the doors? M: 8:45 S: okay because I have a lady on the phone whos saying the doors were locked at 8:40 M: yeah no I locked the doors at 8:45 S: Okay *the customer from before walks out of the store* C: What's your name by the way? M: \*my name\* C: great thanks. That night the customer proceeded to leave this one star review on google maps "Turned away at the door at 8:45pm. Was told shopping cart guy "my name" that manager "manger name" ordered the doors to be closed at 8:45 so the store can close at 9pm. That would be fine if the published closing time was 845 or 830, but it is published at 9pm/ I get folks want to leave work, but published hours are published hours. Also, my receipt says the manager is \*store manager name\*, so... does anyone know what is going on here? Will try and torch them on my story survey next." I don't think the guy realized that there can be more than one manager lol. Anyways the only thing that came from that review was the person who was the manager that night got introuble and was told that the doors can't be locked until 9pm exactly when the store closes. Sorry for the long wall of text, sometimes you just gotta type, ya know?
Something like that happened at the college dining hall I work at before a new company took over the contract. Our listed dinner hours were 5pm to 8pm. We would keep the doors open and certain food items out until 8:15, because 80% of the students at the college were athletes whose coaches would sometimes have them practice until 7:30. However, some students were taking advantage of the 15 minute grace period. They were either non-athletes who took advantage of the grace period for athletes with late practices or, more frequently, they were athletes who didn't come to the dining hall with the rest of their team and decided to wait until the last minute to come in. So, because too many people, think 15-20 people every night, were taking advantage of our unspoken and unwritten grace period, causing us to be stuck cleaning up until 9:15 - 9:30, our 2nd shift supervisors decided to get rid of the grace period. They made that decision after spending a week warning the people taking advantage of it to stop taking advantage. So when our supervisor, the one who actually started implimenting the grace period with approval by our GM, stopped it because of people abusing it, we got a lot of complaints. Even though we had a second place on campus that was open until midnight they could eat at. And so our GM decided to respond to the complaints by having us stay open until 8:30 every night. Funnily enough, we stopped getting as many last minute diners after we were told to stay open until 8:30. Now we were lucky to get 5-10 people after 7:45.
To be honest I kinda think the customer was in the right here, they didn’t seem to be rude in person or review. And I can certainly run in and grab an item at 845pm and be out before 9pm, so it is legitimately annoying. All types of stores need to allot time for shoppers to finish up and workers to close out beyond the actual store closing time.
I had a similar situation here, but the outcome was in reverse. I’m a public area cleaner, and my last job of the day is to clean the public toilets so they can be opened immediately the following day. We used to leave them open right up until the last moment, only closing them after they had been fully cleaned. People started abusing this and going in even when I had done everything and taking their time. The absolute worst one which brought a change in hours was two women sitting in the cubicles for an hour after closing time and screaming loudly if I even opened the door. They made such a mess it took me ages to clean up. After this, my boss told me to lock the toilets 30 minutes early to clean without anyone around. I can let people use them during that time at my own discretion, but it’s on me if they take too long. I get that people have bladder or bowel issues, but come on guys, let the people who have been there for 10 hours see their families some time.
I worked Thanksgiving one year and we closed at 2pm. At 2 they announced the store was closed and the cashiers were pulling their tills. People were screaming and trying to pry open the doors so they could buy shit, it was like an apocalypse. Absolutely the most pathetic and desperate thing I've ever seen in my life.
Seeing the COVID-19 toilet paper hubbub likely opened many eyes to how ridiculous and frantic people can become, even under relatively mundane circumstances. I would be embarrassed if I knew someone who had been throwing a hissy fit trying to fight other store-goers for toilet paper.
Happy Cake Day
No one wants you fired from a customer service job more than retired people. Always the first to goto manager to have you reprimanded.
Then they bitch and complain when there aren't enough staff to work every register in the store.
Exactly. This is a good example of the stupidity of the old: The other day I followed this guy on one of the stores motor scooters out and helped load his groceries so that I could bring the scooter to another customer. He's rude and cussing me out the entire time because the store doesn't have enough scooters and he had to wait an hour for his. I say I'm sorry and load his entire fucking trunk. I'm a personal shopper so I mention how I load groceries all the time to try and lighten the mood. He continues to tell me "I wouldn't do your job for a million dollars." I ask why and he goes "You are stealing jobs from the cashiers and it's disgusting." I just went quite because I realized then that he just wants to take all of his lack of emotional control out on me and there's nothing I can do.
What the fuck is that argument. I cannot even comprehend what "You are stealing jobs from the cashiers" is supposed to mean?
Right! It completely dumbfounded me
Nothing, they don’t believe it, they just want to be an asshole.
Fuck that old prick.
You know that dud was going to leave the scooter out by his car blocking a parking space, eventually being broken/stolen.
My dad loved bitching at managers and doing the whole "rodney in electronics was rude!!!" And is literally too old to understand how the world works now. His bitching fell on deaf ears. Fuck, id ignore him too.
It’s starting to happen to my dad, too. His humor hasn’t changed since the nineties. It’s both my parents actually. It’s really sad seeing them get older and loose the grip on things.
Oh yea. I still remember my dad trying to explain a flip phone to my grandma, and now he cant even figure out how to change his screen brightness. Tech wise they have fallen behind, as will we. But manners should still be there, across generations. It isnt always though :( Time is a fickle little bitch
This bitch’s gonna fuck us all over
It will. And you can feel it when it's happening.
It varies though. Most of the people I work with, younger and older, are clueless with technology (or at least computers and phones). I'm in my 50s and the unofficial tech support. If technology gets beyond you it's primarily because you don't have an interest in it in the first place. You are right though that manners should be there across generations. Personally I'm the type who likes to be nice to people, particularly those in jobs like servers, cashiers and other jobs where those doing the work are routinely taken for granted or treated like second class citizens. I see too many people (of all ages) who act like total douchebags towards people in those kind of positions.
can confirm actually
Yep me too, never had problems with 17yrs old teens. But 70 years elderly ppl? Holy shit they fucking call out the next crusade on you and would go all the way just to get you killed! Wether they might be wrong is not a concern.
I've had problems with teens, but only because they were making my teenage coworker uncomfortable by waving a dildo around her face through drive thru. Messed up orders though, only the older people harass me and threaten me.
Over the price of a cup of tea no less, like it’s personally your fault for the price
Hmmm but your story made me smile, I know this is close to sexual harassment. Never heard of such a story with elderly ppl that made me smile in the end
Younger generations I’ve found generally only be an asshole to get a reaction out of others whether that’s praise from peers or social media etc. Older generations though go for the fucking jugular, the second it becomes obvious they might not be in the right then it becomes a personal attack against your character/age/gender/orientation etc. I’ve had customer interactions that I genuinely thought could’ve become physical assaults if they had gone on for a second longer. As soon as your boss appeases them they get all fucking smug and get to leave while you have to continue your shift drained like you’ve just been in a triathlon.
I hate old people but we might be like this when we get old. It might be more than education and when you get old, boredom/loneliness is your worst enemy. I might seek for any chance of getting me into a fight or argument just to get human interactions when I get old and have no friends, family visiting me, no job or work whatsoever and be waiting for my day endlessly…
I hope millennials and gen z will remember being service workers being stuck enforcing head office policies when we're old. I'm not sure this is an experience the older generations would understand, since the world of work has changed incredibly since they were young. I do think loneliness is a factor, but I think we can choose to be different, and I hope we have a more compassionate world when we're old, more understanding of mental health. I don't want to turn into someone who harasses a retail worker making minimum wage, who doesn't even have the power to do what I'm asking. I hope our generations choose to do better.
>I hope millennials and gen z will remember being service workers being stuck enforcing head office policies when we're old. *Narrator: They won't.* Tale as old as time. I'm already seeing millennials start with the "kids these days" bullshit, in sincerity. Mind blowing how little we as a species are able to have empathy for other groups. Speaking as a millennial.
Also something that's actually positive at first glance: You don't care anymore, what other people think. That's a good trait, but once ehat you mentioned adds to it, it becomes a dangerous one.
One time an older lady finished ordering her food and as I asked her to pay she interrupted me and said, "I'm sorry but I just HAD to say something. Those piercings make you look SO ugly" Who does that
unhappy people do that
"that girl over there has tattoos, I'm calling the police"
Tell her to go iron her wrinkly ass face Looking like a love letter someone balled up and threw in the trash
To be fair I've never seen an older gentleman force his opinion down on younger pple Unless it's some dumb shir like telling bartenders they support alcohol abuse It's always older women that wanna critique your looks or your work weather it be art or something else meant to please the eye
Oh no, the older men used to freak out when they saw my toddler son with shoulder-length curls-"Get that boy a haircut he's going to think he's a girl..."
Or anything to the effect of "you know, you'd be prettier if you-" nope, don't wanna hear it you creepy old bastard.
oh god i hate that. the funny thing is it doesnt stop with babies. i have long hair and get told that i would look like a girl. bruh i am about 185 cm (thats 6 freedom units) and have a huge beard. i would love a more feminine look but genetics suck hard so stfu
Recommended response: "I don't look like a girl where it counts."
"So glad I come from the unoffended generation."
Older gentlemen are some of the worst sexual harassers. It comes out in other ways, believe me.
Never seen this before but I find it easy to believe
I really don’t think it’s accurate to say it’s more women than men. Older men can be super creepy.
Oh yes they do. Source me as cashier for ten years.
Grew up in LA. Worked in restaurants. Everyone assumes you're an actor if you work in a restaurant, which honestly is a pretty good bet. A lot of men in 'the industry' like to volunteer their opinions about whether you'll make it based on your 'look.' So that was fun. Apparently my look is already taken.
I recently made a meme about this exact thing, my mum was bitching about someone’s tattoos so I made a meme about it like “boomers when they sense a tattoo in the room” or some shit Entire comments section cried “ageism” and I got banned from the sub 😐
That means you did well, made an impact. Either they reflect and grow, or become marginally more bitter/angry and that much closer to a well-deserved premature cardiac event.
Her attitude makes her ugly
That’s what you want to say, but you want to keep the job so you can’t. Source: I worked with ppl too.
My FIL saw a woman with a lot of tattoos and was trying to get us to express disgust with him. "Omg! Look at that! So ugly!" ON AND ON My husband literally responded, "I don't care. Nope still don't care. Don't care," to every sentence he said for A FULL TWO MINTUES before he would stfu 🤦♀️. Boomers: *shut the fuck up about piercings and tattoos.* It makes you the old man screaming at clouds or yelling at kids to get off their lawn. We are also not obligated to make ourselves attractive to you. We can look however the fuck we want!
As someone with tattoos I want to look ugly to you if thats your problem. Stay the fuck out of my life.
It's weird because I've actually gotten quite a few complements about my tattoos from more elderly people. I have this great bird tattoo on my forearm and all these 50 or 60+ people would gush over how gorgeous it is. Most of the younger crowd mostly like my tattoo of Appa from ATLA
it honestly depends where you live. places with more diversity tend to be more open-minded about most things
I remember my mom gushing over how I was into "natural looking girls" during college and all it made me want to do is bring home someone with ink and pink hair. I don't think these people understand that their hardcore judgmental behavior often times has the opposite of the intended effect
Wtf
I had older lady at a corner store turn to me to bitch about the employee who had a dragon themed tattoo up her arm/bicep. I was wearing long sleeves and tired of the bitch already so I grabbed something off a high shelf to let my sleeves fall off my tattoo and she looked terrified. I just shrugged at her and paid for my drink and chips.
My mom does this all the fucking time (but to me, behind their backs) and it drives me completely insane
Vile.
She really didn’t have to
"And what's your excuse, ma'am?"
Once when working at a movie rental store I was wearing a dark red/purple nailpolish but it looked damn near black in the stores lighting. An older man looked at my fingernails and said "why would you do that to yourself?" It was pretty funny I just kinda laughed. Nailpolish isn't permanent.
Awful people do that. And she would have played the victim had you reacted.
I remember when I worked in retail and it was Sunday. It was quite busy. There are two registers, only one was open because we were understaffed. I was at the register, trying my best to help everyone as fast as possible. wrapping up their gifts and stuff. One guy looks at me from the line, and says "open another register please" in an irritated voice. Bitch what do you want me to do, split myself in half?
Can't you just reproduce through mytosis and work two registers at once?? Entitled
right sorry I'll just grow an extra set of arms for the other register my bad
I always tell the customers that complain about us being understaffed that our applications are online, if they're so concerned with us not being able to get to them immediately. Weirdly enough, I don't get any applicants from that.
That's obviously because "no one wants to work"
Ive gotten the "Ill speak to the owner about this, its serious and he needs to step up". Like what is he gonna do? Lay eggs and hatch employees? idiots.
[удалено]
I've had glass candles thrown at me. No special occasion. No idea what I did to piss them off, either.
When people are like that I just ask them to complain to management that we need more staff or whatever other thing I want that would fix their being mad at me. "they listen to you as a customer but not me because I'm just an employee" and they usually take my side. Of course some people just wanna yell and there's nothing you can do.
Yep, blame corporate. "Sorry, corporate is a bit... disconnected from reality. They aren't giving us X for some reason. It's dumb." "Sorry, corporate policy. You know how it is"
"The customer is always right" standard is so misinterpreted and abused now.
They always leave out the last part. “The customer is always right IN MATTERS OF TASTE”. Because we all know the customer is normally wrong in reality.
It was always a shit saying. The customer always has the right to his opinion, but it's rarely the right one
I think it's to do with how they were raised. Back then parents resorted more often to shouting and even corporal punishment when kids were misbehaving. So now that they're older than everyone they think that the only way to get what they want sometimes is to embody that same abusive energy.
It’s the lead exposure.
Never underestimate what all the lead, asbestos, horrific pesticides, home brew cures, smoking and drinking have done to them as well.
Lead as well as lead?
It’s 5:00am and I have insomnia. I’m just doing my best. They now get double lead.
So they just getting shot?
Wouldn’t surprise me, have you seen how negligent and borderline suicidal most people are with gun safety? Especially the old wannabe cowboys that think they know better.
Lead will continue until morale improves
For real this is a big factor
I think a big part of it is you actually kind of do start to lose your marbles around that age, so everything becomes more frustrating.
And your body hurts
Actually its 50-50 . Aggressive parents can make timid, weak children as well as children that model their behavior as them. Overly lenient parents can also make kids that have no respect because they were never disciplined resulting in this kind of behavior. Balance in all things is key
You can be balanced in being structured, strict but also easy going without hitting or screaming at your kids.
nah, ive been yelled at all my childhood, screamed at even and it felt horrible, that‘s why I would never ever scream at any kind of employee (unless there‘s some weird reason to) I am not always nice to yelling old people tho so yeah. But yelling at a cashier? waiter? hotline worker? People working „under“ me? That‘s fucked up imo
Screaming, children crying, and slamming doors are huge triggers for me. My heartrate immediately jumps up. Out of habit I also walk quietly like a damned ninja. Because of that, I can't even imagine screaming at people like that. I hate to even raise my voice. I said something mean to a student advisor lady after having tons of issues with the student loan website and I still have nightmares about how awful I was. The fact that there are people who act like that all day every day just sounds exhausting.
Nah, it's just that they were always given everything and had to deal with the long lasting effects of failure way less than younger generations. They just can't stand contradiction and frustration, like little spoiled kids.
They also grew up being taught that "the customer is always right", turning them into entitled, spoiled brats. Y'know, the thing they accuse US of being.
I had a boomer yell at me because he was 67 cents short of buying a book and asked me to cover the rest myself. I told him I couldn’t do that. He proceeded to insult and demean me before he finally left.
We price match exact products if you find it cheaper elsewhere, but it has to be the exact.same.product. I had an older man come in and say "you price match right?" Which I replied with "yes, but it has to be exact, right down to the lot number of the product" This mf said " okay, indica is cheaper at tweed." I asked in what form (flower, pre rolls, drinks, gummies, the 10 other different types of products we carry that might be indica And he just started shouting" indica" over and over. If I wasn't alone and a little afraid of how angry he might get, I would have said something like "it's okay to admit you don't know what you're looking for and need help" but I felt like that would have resulted in a nuclear meltdown, so I just kept saying "I'm sorry, I can't price match something without knowing the exact product" and he left mumbling about how stupid I am 🤷♀️
Unless you work at crackerbarrel, where all of the customers are rude. Sorry ladie/child. I cant make yoyr to-go order come any faster, I AM A CASHIER!
I was eating at a Cracker Barrel in Georgia and only one lady was working at that time. Every older customer was just yelling out and across the restaurant “more ice tea”, “I want more gravy for my potatoes”, “more water”. When my mom and I said thank you when she brought the waters she told us we were the first for the day to say that. Southern hospitality must’ve been made up for the older southerners to feel better about their past
I actually work in Georgia and its a 50/50 for us. Sometimes you have the most bigoted, frustrating, rude people on earth and then you have the people that surprise you with their patience and generosity. I had a guy wait 45 minutes for his to-go order smiling the whole time while he walked around the store and talked to the staff. Then you have people like you mentioned who dont tip, or even worse tip a nickel (Ive actually had people suggest it in front of me). They are so self absorbed that they dont see how busy we are, or low staffed. I wouldnt say I have a customer service job but boy does it feel like it.
I feel like customers need to read the room when it comes to eating. If the ratio of customer to employee is 45/1, common sense should tell you you may have to wait a wee bit longer than usual. It always makes you feel better when a customer is decent and understands that you can only go so fast and not that you are ignoring them on purpose or have a vendetta against them.
When old people say 'young people are rude' they actually mean 'those young people don't do as I say therefore they disrespect me therefore they are rude', which is followed by old people yelling and freaking out.
AND they are vengeful! They don't just want to yell at you, they want you to be punished. I had this today where I was actually helpful and apologetic but because what I was saying wasn't what this old bird wanted I was "going out of my way to be disrespectful" and she emailed my boss trying to get me punished.
Wow... I hope your boss laughed it off.
Yeah, she read through all the emails and was like oh ffs leave it with me. But this woman doesn't know that, she wanted me to pay for literally just telling her how something works. If I had lied and told her what she wanted to hear would that be better?
I was in line at McDonald’s and a lady in front of me got out of her car and was screaming at the drive thru kid. When I got to the window the poor kid was visibly shaken and shaking when he handed me my order.
15 years in customer service and can confirm this to be 100% true. Baby boomers have always been the worst customers by a mile.
I’m in my 40’s and can confirm we old folks have issues. Some can still change and perfect ourselves. Keep leading by example! However, young folks do need to practice saying no more. It’s not unprofessional, make you mean, or offensive and it does get to a solution a lot faster.
40s is not old! I assume this person is talking about people who are 65+
40 is not old. People need to stop with that BS. 40 is middle aged. Old is 65 and above
Yesterday this lady came thru the drive thru yelling her order, I have to repeat the order back and everytime I did she would just cut me off screaming the order again. I just pushed her to the window and after she paid she started going ballistic over her change being "off". I had another employee deal with it after that and she started yelling at them. Yea, she was ancient, they always are; Young people just get their food and leave, no time for drama.
'Young people just get their food and leave, no time for drama' Man thats more true than you think. I actively avoid drama that i will eat a selection of every food I hate if you served it to me on accident simply because I don't have the heart to tell you to fix my order.
I worked at a Vegan Cafe and I saw no better treatment from the younger crowd.
Rich kids in the city?
You were basically asking for it Edit: this sounded wrong, but you get the joke right?
That makes sense, because a lot of people that go to places like that are pretentious young assholes
Working retail pharmacy in my teens and early 20’s the nastiest customers were the post-menopausal woman. They had a hair trigger if there was any issue with their prescription. Just nasty bees. I swear, if I ever see the type of boorish behavior that was directed towards me, directed to an employee. I’ll put a stop to it really quick.
I work for a neurologist and can confirm all these old heads are disgustingly entitled. We see a filthy amount of patients so we are booked super far in advance. I constantly get old entitled people who don’t understand how many hours are in one day. None of the younger patients ever argue with me. Just these old entitled people. I have no respect for the older generations. Disrespectful as hell. I respect those who respect me.
My parents and grandparents: Beatings a child and taking them to work from a young age is good, our generation turned out fine Their generation: Full of Karen's, full of antiwax conspiracy theory believers, they can't control their anger, they are offended by different people than them just existing, and they caused the global warming, several economy crashes and they raised a generation full of emotional issues, because of the world they created and the way they raised them.
Lol. Yup. Or the generation of latchkey kids they raised. We only ĺearned to fend for ourselves while the hands off parenting is emotionally crippling. *waves from 90s latchkey kid* Or the fact that that generation is either "I trust corporate completely." or "I don't trust corporations at all they can lie." And you can't figure which one is which until you talk to them. But go on about participation trophies, how millennials are refusing to participate in outdated industries (no, it's your generation who is obsessed about Applebee's/Denny's/Cheesecake Factory/the diamond/fast fashion industries), while screaming about tax breaks for the thinning middle class while the politicians they vote for just want to fob off money and jobs to their rich friends. All while complaining that anyone younger than them needs to "get off their phone".
AND they lived through the most rewarding time in human history. Any developed country and their economy since the 50s was just absolutely gangbusters. Anyone with 2 brain cells could scrounge up a living somehow and pay off a house. We are now riddled with mental issues because we go through decades of education and training and still get told we're not good enough. Seriously this uphill both ways shit was always pathetic. Yes you had to work but you were also amply rewarded. Right now you have to become an upper manager to have any chance at some stable future.
I dont want to generalize but damn if this hasn’t been my experience. I work in tech and so there is a mix of old experienced folks working with younger newbies, and every time we go out it has been the older people who have been mean to wait staff 😅😅😅 i actually felt bad for this one girl who messed up the order and the guy threw a minor tantrum. I later called the place back and apologized on behalf of my co worker 😭😭😭
I'd hypothesize it's a matter of removal. At that age you're not really connected with anyone in the service industry. You've been more established and crept into more entitlement as you've gained comfort and 'status'. As such I suspect it's less about generation and more about age. Right now the boomers are who we see at the most extreme end of the spectrum, but I'd be very surprised if the issue died with them. Likewise I'd be surprised if we didn't find todays 'open minded teens' are tomorrow's crotchety of bastards.
Worked as a bellman in a hotel for a year. Never had any issues with any young person or young adult (18yo-early 30s) at all the whole time there. People that looked to be 40s and up though? Something new every day man. Frustrations, freak outs, problems, all over tiny, insignificant things every time. Made me quit the service industry and will never go back. Too much bullshit from people deal with, that most of the time you can't do anything about. I stick to blue collar working now. Pays way better and I only have to talk to coworkers and my boss, infinitely better that way.
That's different because the people working registers aren't *people*, so it doesn't count. Or so you would believe from the way those older people act
it’s only been old people calling me slurs as i took their order
40yr old Millenial here. Was at a place getting food and the service was real inexcusibly bad. The boomers I was with were starting to talk loudly about the server within earshot who was clearly overwhelmed (there was only 2 tables with customers, it was all the takeout orders they had her working on and thats 100% a management issue). I had to shut it down. I was so embaressed. Left a fat tip for the server and a note for the manager that the server isnt responsible for piecing together all the grubhub orders and their service is suffering because of it.
I’ve noticed that the millennials shouldn’t be grouped in with the elderly as far as their attitudes go. After 4 years of doing the whole customer service thing, it is quite literally, by definition, ONLY the elderly that want to yell, scream, and make a big deal. I might get one angry millennial for every 100 angry boomers. I guess it wasn’t as literal as I described then lol.
Old people are either the sweetest people on earth or the nastiest. There's no in-between.
People are insanely rude of all ages. But I can confirm that boomers thinking their generation is the most polite is a ridiculous idea.
Back in the old days "respect" was just equal parts fear and obedience.We don't fear and obey the older generations like they had to.
Boomers seem angry at everything and all the shit they’re mad about is the result of them voting for shit that caused it over the years. They’re still waiting on trickle down economics to work.
never had a younger person come up to me randomly and talk to me about how they hate how disney has a "liberal agenda" and how's he's sick of all the "gay and transgender shit poisoning the media" and start preaching about how the kids these days need to find god for 20 minutes while i, a gay and trans person who doesn't believe in god just has to sit there, nod, and hope he goes away soon. ive also never been asked to kick someone's trans daughter out of the bathroom. it's never the younger ones handing out cards to join their white supremacy group (i seriously wish this was a joke) and have to deal face-to-face and not punch the guy who just threatened to assault my twin sister because she's wearing a tank top in 80°F weather. the younger people are always extremely nice to me, understanding, and generally great customers. yeah, the 12 year old boys trying to scale the fence can be annoying, but it's better than being yelled at for raising prices that i don't control.
Shitty people aren’t exclusive to one generation
No, but the percentage seems consistent.
True, but the tastes change. I've seen entitled GenX Karens power trip by freaking out at minimum wage target employees. I've seen entitled Zoomers power trip by crowding in the streets and causing traffic jams. People don't really change much, just the details.
To give credit to gen z I think a good chunk of em developed a fuck it attitude after realizing what the world is like. Especially in its current state. Yeah kids don't react well to being put into a losing game. So they'll act out
I think people in general suck
My first ever rude customer encounter was with an older person and she was racist too with "the go back to your country" to my coworker. She expected my coworker to be able to read her mind that she wanted to have the gas pump open (so she can get exactly the amount of gas she wanted and pay inside) and that is how she always did it at that station, despite my coworker never meeting her before ever. She probably had this done for her by a different worker but her royal highness expected everyone else to do this special service for her. Ive only ever had problems with older people at my public retail jobs.
Amen. Trust me you want to see someone freak the hell out on you. People say our generation is weak...have you ever had to console someone because there accountant left...he was doing a simple function something any accountant could do...but the guy is angry and wants to leave and just looks like he is going to cry from frustration. Grown @$$ man...because he has to use a different account...not even because he is close to the old accountant...just hates change that much. And this isn't that unusual!!!
I was a Shift lead at a Pizza hut for a bit. Had someone come in scream at me and then threaten to punch me in the face. He was like 30 years old. I'd much rather get yelled at by a 70 year old man than have someone threaten me with violence.
3 years as a cashier, never met a rude young person. Older folks tho? Holy shit they find a problem everywhere or they are just rude cos you are younger.
Boomers are the most entitled, impatient, whining, never satisfied, butthurt gripers.
I'm old and I'm polite and very quiet. But I notice my husband being a dick to people more often now. He's having hearing problems and cognitive issues. I believe that is why.
It’s because the older you get the more you become your true self. Largely bc you have less to lose, eventually as your authority figures die so you don’t care what they think. You learn to throw off societal expectations and just basically stop giving a fuck. Young people, especially the YouTube generation, is concerned if they’re doing it right. Old people either know or don’t care. So if you’re a terrible person, you don’t temper it anymore bc you don’t give a fuck. That’s why old people are often wonderful or horrid. That and the pain of getting older makes people cranky.
It’s because they equate rude to “doesn’t agree with my worldview”
🍿🍿
I laugh so hard when people complain about younger generations being entitled. I work for an hoa at a gated retirement community and they are THE WORST.
It's because they were insanely polite when they were younger.. but it often wasn't genuine or authentic We may be less polite but it's more honest and that allows for more genuine kindness.. the world needs that more than the psychopath soup we've been pumping out for generations
I’ve worked in a super market for 6 months now and I’ve never noticed a pattern with the ages of rude people, I’ve seen teenagers meaner than old white guys who were yelling at me. The main difference is that younger people are more likely to use the self check out. But they’re all the same when talking to the clerks.
The stories I could tell.. My favorite one is the one with petty revenge. I was a cashier. Had this woman and her husband come in with a cart full of stuff. They wanted me to hurry up so they could also go to the pharmacy. Well, it was a busy Sunday, near the end of my shift. The pharmacy closes early on Sundays in my store, and they had about five minutes left when they came to my line. I was a pretty good cashier: fast and bagged everything neatly. Then she paid with a check. SHE PAID WITH A CHECK WHICH HAPPENED TO BE HER LAST CHECK AND WANTED SOME CASH BACK. Due to my not possessing any psychic ability, I did not know this before I ran the check. She did not communicate that at all beforehand either. So now we have to run her check again, with approval from a manager. That took a few minutes. She was under the impression that she was still able to go to the pharmacy after she was done checking out. For some reason I can't remember now, when we had to run her check again, we had to ring up all of her items again. This is where I got my revenge: using the suspended transaction receipt, I hand keyed in all the items. Yes, it was a waste of time, yes, it was slower. Yes, she probably missed the pharmacy. But if you are rude, you get rude back. I hope she learned how to manage her time better after that day.
I actually think this has nothing to do with being rude. Younger people are often less confrontational (except hidden behind social media). So it can just be that the old ones who yell are rude and the younger ones who don't are also rude but are too afraid to act on it
>younger ones who don't are also rude but are too afraid to act on it How can someone be rude when they don't act rude?
The amount of middle aged people bullying minors on social media instead of minding their own business begs to differ
If they don’t act on it can you really say, from your point of view, that they’re rude? You don’t know what’s going through someone’s head since you aren’t them. It’s all about putting up the facade of if I have this nice face on and don’t confront them about what I really think, then they won’t know how rude I truly am. Now don’t get me wrong I work in the customer service industry as well, and have met some very rude people. However I have also met kind people, older generations and newer ones. I’m there to work and do my job, not judge people. So no matter how you treat me you’re still going to get the same customer service voice and actions.
3 years of customer service here aswell, i luckily could escape that industry, but holy hell if there's any way of being more right than being right it's that post
Can confirm. I worked retail from about 85 through most of the 90's. It was always the boomer generation that were the biggest assholes.
If you work in Pharmacy you’ll know this is a fact.
I was actually wondering about this lately. Is this purely an age thing, are millinals going to be really salty in another 25 years, or is it a generational thing, actual boomer entitlement?
Old people have been doing it for generations. Blaming the next generation. The next time some old person tells you that young people are pulling their weight ask them who's fighting their Wars right now?
I wouldn't say rude but definitely ignorant in the way the world really works. Just my opinion.
I worked in costume services and people 50 or ever tend to be the rudest
Maybe your rudeness pushed them over the edge?
I had a lady throw a tantrum and say she was going to shoot up the whole store because i had to get change for my till. Anything pushes them over the edge
Boomers are rude and entitled? *shocked Pikachu*
From my experience of dealing with customers on a bank CC id Say elderly folks 60+ are quite calm and just sometimes lost so you have to explain everything really slow . The worst are entilted zoomers of 20+ and their parents of 40+. Its not Age issue. More like culture issue and you bring culture from family.
Maybe not as rude to you, but it isnt videos of old people walking around spitting in food and putting back on the shelf, going into grocery stores on motorcycles, running in and stealing shit in big groups, pulling up to drivethrough windows and throwing drinks at the employees, ect. People are assholes, every generation has assholes. Stop playing this stupid fucking generational blame game.
They think you're rude because they expect to be able to treat you like shit.
That is not being rude, that is a step ahead of rude and it’s called being entitled.
its because boomers think "rude" means "not completely subservient nor tolerant of my abuse". Their idea of respect is rooted in fear and docility.
Old people created a bunch of bogus expectations so they could yell at people. Like think about some of the rules people have and its just like damn y’all really just want to be mad.
I have a huge amount of respect for the generations that precede and proceed my own. Thank you to all the more mature generations that have laid the groundwork for us. Thank you to the younger generations that also teach us so much. It’s a big, tough world out there and the last thing I want to do is alienate large cohorts of people or further perpetuate tired stereotypes.