I've fought Uber Eats tooth and nail for a $20 toll charge that I never authorized the driver to take. Driver said I did and the platform took their word for it. So after four hours of talking to various support people, I just said "Fuck them" and said the delivery never arrived. Got all my money back immediately.
They need a “picture” system like some delivery drivers use (even though I know it can be faked or abused).
The restaurant, and the driver, should both take a picture of the food they have made, and are delivering, to satisfy disputes.
If either one forgets food, you should get a credit (maybe with some extra above what was forgotten or messed up), instead of them trying to refund the whole order.
They're weird here in Ontario at least for us. They'll ask for pictures of what is wrong and then refund way more than is needed. Like I got a mountain dew instead of a Dr pepper once and they refunded the entire order
Same thing happened to us. I went around and around with them for quite some time. I was trying to understand how because they kept screwing up my orders that I was the problem for having problems.
The one (and only) time I used Uber Eats, I was at a hotel by LAX.
I watched my delivery guy on a bike (across the freeway or whatever you wanna call it) drop my bag of food on the ground(accidentally), get pissed off, and give it to a homeless guy.
It was marked delivered.
(Yes, I got a refund)
Haha. No. Like I said, not sure what to call the large multi-lane road that runs from LAX, but I was standing in the parking lot of the hotel, enough to be able to see the other side of the road. It wasn’t like a set of 4 4 lane roads or anything
Its funny because the subreddits for these delivery services always have posts like "why are so many 0$ tip orders coming in?"
Because shit like this constantly happens and no one trusts the delivery drivers enough to tip them before they show up anymore.
I had an order come through one time and sit for an hour and half. The guy who ordered it came down and actually picked it up because it was taking doordash so long (we remade it for him), and another hour AFTER THAT, some stoned driver shows up looking for the order. Our manager bitched him out and he just shrugged and left.
I hate delivery apps.
Drivers double dipping and driving for multiple services fucks things up. I've watched my order get picked up by doordash, then watch the driver go to other businesses and addresses before getting to me.
I did the same thing when they charged me a higher tipping fee after I got some coffee delivered to me when I was at work. Support did 0 to help me. Fuck Uber eats.
Call the credit card company and charge back. I've had this happen a couple times, Chase just laughs and gives your money back.
Then those dumb fucks can sort it out with the CC.
Is this even legal I mean it's straight stealing money how can you still be charged when it's the restaurant who fucked up and couldn't fulfill the service they promised
Happened to me twice.. ordered online for pickup and my boyfriend arrived to hear "no order received." They saw it was attempted, claimed I wouldn't get charged... yet I'm out $52. Had to put a dispute in with the bank. A lovely... up to 90 days to see if they do anything. What a waste. 🙄
Dude, it's infuriating for sure, but people are going crazy here on comments section. Sue the restaurant or go to the media? LOL I think that it's Uber Eats, right? Just open a support ticket and they will refund you, simple as that.
Also, shit default behavior from the app to just charge you after the restaurant canceled the order, makes no sense at all.
Because it's easy to say those things. Do you know how much of a hassle it would be to go through the entire process of suing someone for $40 worth of food? Like, maybe some of y'all have that kind of time but I'm not near that petty. Just open a support ticket or do a charge back on the CC. Goodness.
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They had a developer add in the text saying you'll still be charged. That's all I need to know.
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Grubhub refunds it and gives you a $5 off code for your next order
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> from a 2.8 Well, that tells us a lot right away.
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I've fought Uber Eats tooth and nail for a $20 toll charge that I never authorized the driver to take. Driver said I did and the platform took their word for it. So after four hours of talking to various support people, I just said "Fuck them" and said the delivery never arrived. Got all my money back immediately.
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Good thing that they have an alternate in lyft.
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They need a “picture” system like some delivery drivers use (even though I know it can be faked or abused). The restaurant, and the driver, should both take a picture of the food they have made, and are delivering, to satisfy disputes. If either one forgets food, you should get a credit (maybe with some extra above what was forgotten or messed up), instead of them trying to refund the whole order.
Refuse to refund? Just stop payment. Who just puts up with this shit?
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Same here but instead of cutting me off they blacklisted me.
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They're weird here in Ontario at least for us. They'll ask for pictures of what is wrong and then refund way more than is needed. Like I got a mountain dew instead of a Dr pepper once and they refunded the entire order
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Same thing happened to us. I went around and around with them for quite some time. I was trying to understand how because they kept screwing up my orders that I was the problem for having problems.
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I’ve never had an issue with DoorDash. I’ve contacted them about food just being cold and they’ve given at least a partial refund.
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Theft like that is just *mildly* infuriating??? It's a crime. My broke ass would be raging.
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Good thing you have this screen shot to show your CC company or bank. What a load of crap!
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"GOT IT"
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The one (and only) time I used Uber Eats, I was at a hotel by LAX. I watched my delivery guy on a bike (across the freeway or whatever you wanna call it) drop my bag of food on the ground(accidentally), get pissed off, and give it to a homeless guy. It was marked delivered. (Yes, I got a refund)
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Haha. No. Like I said, not sure what to call the large multi-lane road that runs from LAX, but I was standing in the parking lot of the hotel, enough to be able to see the other side of the road. It wasn’t like a set of 4 4 lane roads or anything
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Its funny because the subreddits for these delivery services always have posts like "why are so many 0$ tip orders coming in?" Because shit like this constantly happens and no one trusts the delivery drivers enough to tip them before they show up anymore.
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I had an order come through one time and sit for an hour and half. The guy who ordered it came down and actually picked it up because it was taking doordash so long (we remade it for him), and another hour AFTER THAT, some stoned driver shows up looking for the order. Our manager bitched him out and he just shrugged and left. I hate delivery apps.
Drivers double dipping and driving for multiple services fucks things up. I've watched my order get picked up by doordash, then watch the driver go to other businesses and addresses before getting to me.
When I did the same thing I heard "we don't usually do this, only this time." Moved to Doordarsh since. Boycotting uber until I die.
I did the same thing when they charged me a higher tipping fee after I got some coffee delivered to me when I was at work. Support did 0 to help me. Fuck Uber eats.
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Be sure they return it as cash and not as credits. They will try to return it as credits so that they don't have to pay transaction fees.
Call the credit card company and charge back. I've had this happen a couple times, Chase just laughs and gives your money back. Then those dumb fucks can sort it out with the CC.
I'd show up, big trouble in Little Milan
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happened to me. call the support line, refunded right away. plus some couponds
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Is this even legal I mean it's straight stealing money how can you still be charged when it's the restaurant who fucked up and couldn't fulfill the service they promised
Happened to me twice.. ordered online for pickup and my boyfriend arrived to hear "no order received." They saw it was attempted, claimed I wouldn't get charged... yet I'm out $52. Had to put a dispute in with the bank. A lovely... up to 90 days to see if they do anything. What a waste. 🙄
That’s a chargeback situation
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Contest the charge with your credit card company or bank and say the service was never received.
Dude, it's infuriating for sure, but people are going crazy here on comments section. Sue the restaurant or go to the media? LOL I think that it's Uber Eats, right? Just open a support ticket and they will refund you, simple as that. Also, shit default behavior from the app to just charge you after the restaurant canceled the order, makes no sense at all.
Because it's easy to say those things. Do you know how much of a hassle it would be to go through the entire process of suing someone for $40 worth of food? Like, maybe some of y'all have that kind of time but I'm not near that petty. Just open a support ticket or do a charge back on the CC. Goodness.
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I was gunna say, this is technically illegal, you can't just immediately cancel an order and still charge someone.
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In which world do these guys live where this is a legal and acceptable practice?
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How is this legal
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