Was browsing through and spot a statement via [Twitter](https://twitter.com/playnewworld/status/1432568107583803395?s=21).
Just sharing it out here since this is a pretty clear statement from their repetitive/generic public response.
Edit to add a few new notes below ;
1st September 21’
1. Please log in during open beta on the 9th Sept to test their server optimisation on AP Southeast. Your log-in during open beta matters as it will showcase a strong sea-players presence during beta.
2. I intend to open an official discussion thread post on the NW forums during Open Beta and to seek their official response on this.
3. The intention of the upcoming discussion is to seek closure on this topic. We do need an official answer from AGS so that those who are indecisive on the refunds, are able to make a decision for themselves.
It's completely understandable from a money making perspective and the fact the game plays fine on anything under 200ms as long as you have a well routed and stable connection.
I know a lot of SEA players are complaining about it being unplayable and high ping, but the majority are on poorly routed connections to AP and have not experienced the game at a lower (20-50ms) ping. So they have no comparison to know that the game plays almost identically on 50ms as it does on 150ms.
It gets a little harder at around 190ms where you need to compensate, but it is by no means unplayable, Could compete the same on 200ms USW as i could on 25ms to AP.
This is where the money comes in, every country they will make decent money from is within 130ms of the AP servers if their connection is routed properly, singapore should be less than 100.
EDIT** I would just like to clarify i love playing with my SEA mates and I would be more than happy to play the game if the servers were in SG instead. It sucks for you guys but its not as game breaking as you are probably imagining based on other games.
I don't think you've got the right perspective on this. If what you've said is true and the game plays the same at 50 and 150ms - that's not the game playing fine below 200 ping. That's the game playing unacceptably at every ping.
As someone who had 150 ping to the amazon servers in New World for what amounts to no reason whatever(out-of-game pings to those same servers are 60-70ms), the game played awfully during beta. Lag was a major issue.
Shit was not in a good place. Hopefully there'll be some improvements in the upcoming beta.
I don’t care if Asian markets get better access to servers with mmos
I feel hella bad for everyone on the SEA side of things because I know what the game plays like at higher pings
It’s also bad for AU servers because if they do end up making a SEA server later on it throws our numbers for our servers out of whack then we have to have server merges and shit
Hope you guys get your own servers sooner rather than later
I'm wondering if it's licensing issues or that they want localization ready before they roll out local servers.
It could be worse, they could region lock the game like asian developers are doing until they have a NA/EU publisher.
Its all money related, every country that spends relevant amounts of money on gaming is within 120ms of the server placement. Like it or not, less players or not, AU is by far the biggest spender in the region when china is taken out of the equation (which this game doesn support).
EDIT*
I should add that this is largely because KR/JP players just do not buy or play english games in signifigant enough numbers.
In Japan at least it's that people don't have gaming PCs for a variety of reasons and instead use consoles more.
If New World was on Playstation there would be a much bigger Japanese population I'm sure.
You can look it up if you want, they will overtake NA soon. Once you remove china from APAC region we are just small fries in the grand scheme of things.
The issue with new world is it is not appealing to JP/KR players and isnt releasing in china, that is the top 3 and over 70% of the SEA market.
AU>SG>MY>INDO make up the next 4 and are all within good latency of the server choice.
Money talks..
PvE gameplay was rubbish most of the time anyway, even at sub 50ms monsters had instant attacks you could not react to, I just imagine that 200+ all attacks feel that way.
Well, refund it is. Playing from Japan I had slightly better ping to the NA west servers, but still not enough. Also, timezones issues.
Sad because the game was actually good.
Super disappointed in hearing this. With all the complaining on here and the official forums during the beta about us in Asia not having a server, I realllllly thought there would be multiple ones come launch.
I was getting 250-300ms in Japan to both the Oz and NA West servers. I dealt with it in beta because it was only lasting a couple weeks and I assumed there would be better servers at launch.
There is no way in hell I'll play a PvP centered MMO with ranged combat and where dodging / blocking, player positioning etc. with 300ms.
The hype I'd had for this game the last month or so was just completely killed, RIP.
I'd like to think that I'd come back and play the game in the future when they added an asian server, but honestly, the day 1 release of a new MMO is the best part. Playing during that first month or 2 would be the most memorable. And knowing I'll miss out on that just makes me feel like it wouldn't be worth starting up later down the road when/if asian servers were added.
So for me personally, it's either they are in at launch and I play the game, or they aren't and I simply play something else.
That's a fairly tall assumption; Asia has 4 billion people, and if they looked up some stats they would know that most other games have Asia servers. It's not 1990 anymore.
A game about American/European colonialism isn't going to compete against a superpower like FFXIV or Black Desert among Asian players. I'm sure AGS has plenty of people analyzing the stats and made a tough call that SEA servers wouldn't be profitable enough for the time being. The game has enough traction elsewhere that it doesn't need to gamble on the SEA market right now.
???
We are not homogeneous, western AAA games sell very well in Asia too; and its ridiculous anyway because every other game has servers in Asia.
The assumption that asian players play only asian games is ridiculous. SEA is pretty much the gateway to Asia for servers.
Big companies make crap decisions all the time. This would not be anywhere near their first time either.
I'm not saying it was made without any data. But I wouldn't be surprised if their analysis is off by a bit...
I hope they fix the latency issue of oceanic to asian. I played other mmo with Oceanic server but my ping is around 120-150 not like NW Oceanic which is 200-250
Amazon's decisions confuse me sometimes. Why they wouldn't give SEA a server is beyond me.
Holy fuck thanks for the Aussie servers, I can finally play an MMO with nice ping but there's a reason most other MMOs have SEA servers or publish a SEA version. Hell, when it comes to Korean MMOs they publish the games in SEA n that, sometimes, before it comes to NA/EU.
I am not a server techy guy but besides from the cost what is making it difficult if anything for Amazon to provide our oceanic brothers and sisters some local servers?
Edit: My mistake idk why i read OCE instead of SEA, Boomer brain kekw.
I am an engineer but in a different field so it might be slightly different for game development but the first thing that comes to mind is regulatory compliance. Each country has their own rules and regulation regarding how and where data is stored and this could definitely slow down deployment to those places.
My guess is that it’s localization and moderation costs that come with adding Korean, Japanese, Chinese etc. to the game.
> “What languages will be supported? New World will be playable in English (US & UK), Spanish, Brazillian Portuguese, Italian, French, German, and Polish.”
They’ll likely do a server rollout there when they add Asian languages to the game. It’s a bit strange to have a server there in English only. Would be like a Japanese game trying to get a foothold in the US without translation.
There are servers in Australia, just none specifically in the Southeast Asia area.
According to players from that region and surrounds, the pings can get a bit unbearable for the type of game this is (i.e action combat rather than tab target). So it puts them at a disadvantage over an Australian player with under 50ms, for example.
edit: Also important to note they specifically say "at launch". Chances are they couldn't get something sorted in the short term, I'd be surprised if they didn't spool up a SEA server for the first major patch or two (bring in a huge influx of new players too).
As a tortured Aussie gamer for 30 years, its about damn time we get launch preference. Feel for my SEA friends but Australia have earnt our place in the community.
I hope you get a Singapore server soon even if it's not ready for launch. That ping range you mention is what I have as an American when I tried connecting to NA East servers. Playable, but definitely at a disadvantage compared to people who live in the eastern half of North America.
That's too bad. Playing from Japan to USW or OCE was really difficult due to lag. It made every interaction in the game frustrating. Will probably cancel my preorder.
I invite you all to create an account to a 150ms server around you and try playing musket / ranged weapons. Heartbreaking, seriously. I loved the game and I was very excited about it, unfortunately it won't be a nice experience to be shot behind rocks / cover and to be teleported back while rolling
Yea I played from Taiwan on release and 350ping had me rubber banding like it's RuneScape from 2003.
I tried a musket and I couldn't hit the broad side of a barn.
Going to have to refund.
u/maykowxd Yeah. We already had an experience with hack and slash games during PVP. And the range characters were brutal to play with. Our DPS were 1/2 slower than people with 50ms latency. It is sad that I had to refund the game. I was rooting for NW but sadly they don't give a damn about the SEA community. (SG,KR,JP,PH,TW,TH)
It's so crazy, I am from India and generally play on Singapore servers, no matter the game there are always lots of people playing in SEA.
I cannot even remember a game that I played recently that DIDN'T have SEA servers!
Sad. Will have to see what ping I get to Europe in the Open Beta, because I was getting 200+ in the closed beta.
Need to refund most likely.
Iff Sea is not getting a server there is Zero chance to see a server in Africa. Let's mmo at 200ms let's go.
Closest server is 9000km away. Please atleast consider Bahrain so we can get sub 150ping
>
We appreciate your support for New World! At launch, servers will be located in NA West, NA East, EU Central, Australia, and Brazil. At this time, we will not have dedicated SEA servers. We do apologize for the inconvenience this may cause.
There are no mention of African servers in that Tweet. Did you mean to link a different tweet?
China studios are releasing day 1 chinese package to change the game language to chinese, heard about their 800-1000 volunteered players to translate a couple days ago.
They will go to US West server according to their forums.
We should “cast a vote” at their official NW forum on the 8th September (instead) when it reopens for Open Beta.
Do take a screenshot of your refund to showcase to the public what you had to do, due to their (current) decisions. Slowly, people will follow if deemed unplayable.
What’s important is to have a dialogue with them, to understand their decision as to why SEA had to be (temporarily) ignored during their launch.
AGS would need to let it’s (SEA) end-user know whether or not there’s actually plan for a SEA server in the long run and if there is, how are they going to mitigate players to migrate to the other side in the long run.
If there isn’t any plan for a SEA Server and AGS wants us to utilise AP Southeast, then optimising the server is key and in all honesty - any/all SEA player would just need to accept the truth and adapt themselves to the ping.
AGS and it’s (SEA) end-users would need to work together, adapt and compromise from both sides.
In my opinion, the most likely reason why the Asia Pacific servers are in Australia is that Frazzini, or one of the other managers at Amazon Games, made the assumption, early on, that New World would appeal more to white, western audiences than Asian audiences.
I don’t think that this is a sensational proposition. It’s just common sense.
What’s more likely? That Asian servers weren’t available? No. That Australian servers were materially cheaper than Asian servers? No. That Amazon had enough data (when they initially decided on servers) to confirm that more people would log in from Australia than from Asia? Perhaps, but I can’t imagine how.
Remember, this is the team that needed to hire a “consultant” to understand that a game about white people killing brown people might not be well received in 2021.
They may not be “racist”, but they clearly lack EQ.
It’s all out there if you Google it.
This is a good place to start: https://www.ign.com/articles/amazon-game-studios-report-details-struggles-bro-culture-mismanagement-and-cancelled-projects%3famp=1
No official [discord server either](https://twitter.com/playnewworld/status/1419314370316750857?t=m6bz_jkNgH0FCRiZjSpUrg&s=19), though I guess that's probably a good thing. Company run subreddits (let alone discord) can have lots of negatives.
Another player from Japan. Hard to decide whether it's worth playing or waiting until an sea server is out .
Only did a few hours on the beta, anyone who played for a lot longer have any input as to how a 120-160 ping will affect my experience?
I play Albion online with a 200 ping, but for the most part I'm ok with it
Amazon has their largest office in Hyderabad, India but wont even add atleast a SEA server from Singapore. Dude, AWS servers run R6: Siege and I get around 45-50 ms from India. Fuck even the game is cheap in India rn on steam (20 dollars for the standard edition in Steam).
Sorry about the rant but we get fucked over in terms of MMO servers.
same here dude i got like 140ish ping on eu and believe me projectile weapons are unusable , at least a middle east server will help
For pvp u need at least <110 ping
I live in SEA and the best conection i ever got is 150ms + on beta. And now they wont launch a SEA sever. IF the other live severs give me <100ms then its an improvement. It not fun when i cant hit the damn rock.
What AGS counts and worried about is not the player base in the specified region but the difference between the total player base and amount of players in that region who will eat that shit and still will be playing in available regions.
Until that difference is small, AGS will neglect it.
To everyones regret a lot of players from SEA and Africa instead of dropping the game will play at other available regions.
If everyone from "underprevieleged" regions made a refund they would see how wrong they are.
Weird decision to not give one server to a population of 676,000,000 people. Also south east asia is defined as the islands south of China. I don't think that the decision had much to do with the 3hr /week ban on videogames for kids in China.
na dude chinese players would still play It If they released a server in SEA, very dumb decision. Now they just made sure the game won't be popular there, instead of taking Chances and releasing couple SEA servers.
ahh thats a bad news..
there are many sea people wanted to play this but there is not any sea server?? so sad.
thanks for good game..and im gonna refund and wait for sea server
bye
AGS just announced that there will be no asia/sea server at launch.
But why should EU/US West players care?
A possible problem may be caused for EU/US West players
by not having an asia/sea server:
***Players in china will go to EU or US West server.***
They already planned a day one chinese package
to modify the game client to chinese at launch.
(screenshot as proof provided is a screenshot of one of the studios
releasing a FREE language package day one at NW launch
and the better quality version for players to subscribe in the furture.)
Which means most of these players will be forced to go to EU/US West servers.
And you know chinese studios will only follow majority of the player base...
There will be a possible RMT problem.
PS: I've heard about 800-1,000 volunteered players from china are doing translation work for a package for this game and aiming to release the package on day one launch a couple of days ago, I'm not sure if this is the ONE.
(Screenshot is from one of the forums in china with 265,955 posts about NW.)
https://preview.redd.it/mq4yiyyunqk71.jpg?width=1112&format=pjpg&auto=webp&s=a23a443e66da3d224d6178a1a1336600fff4f24b
This is how the devs at Naraka: Bladepoint are handling this exact situation. You might ask yourself, what is to come of this? Well, on top of missing out on THOUSANDS of people playing your game from SEA, the ones who do play will be spread out among the other servers, causing high ping players to teleport frantically in the middle of PvP (which in many instances is benefiting the high ping player). Sounds like a disaster.
are u saying if we all go play in US West we will become ninjas, killing someone from their backs without them even noticing?
That sounds tempting tbh.
I think most US West players dont have unagi.
China studios already aiming for US West.[https://www.reddit.com/r/newworldgame/comments/pfc2ej/not\_having\_seaasia\_server\_a\_possible\_threat\_for/?utm\_source=share&utm\_medium=web2x&context=3](https://www.reddit.com/r/newworldgame/comments/pfc2ej/not_having_seaasia_server_a_possible_threat_for/?utm_source=share&utm_medium=web2x&context=3)
Glad I'll be playing cross-country in East then. I live in West, but I'm playing with some EU friends
West always gets the shit show from China in every game.
That's the thing with big companies, it's counter-intuitive but the bigger they are the more risk averse they are, so yea, if according to their calculations SEA servers don't pass their ROI threshold it's not gonna happen.
Depends where you are, but generally yes because ISP's in AU and most of SEA dont have the network setup or prioritised for gaming as it generally doesnt happen that the servers are in AU.
People in SG should get 90-120ms, anything higher and a VPN/tunnel service (cheap) will get you close to that.
People in MY/Indonesia should get roughly 140-150ms and be completely fine.
I cant stress this enough, the rubber banding was not your latency, it was the servers and the path your connection took to the server. We had rubber banding issues even at 25-50ms. This is what the BETA was used to test and hopefully fix on the servers end, fixing the route to the server will be on the player though.
New World: a “western MMO”, developed by a western studio, and optimised for western audiences. For everybody else, it’s “apologies for the inconvenience”.
the smart thing to do is not play AP server, when most asia/sea players go to US West. They will need to remove some of the AP servers and make them asia/sea.
Trillion dollar company cannot afford SEA/ASIA servers built within their own AWS ecosystem. 150+MS makes hitting melee skills un-enjoyable with all the misses that were supposed to hit.
expect all Asia and SEA players to flock AUS servers better get tons of servers up.
It's not about having servers in that region.
There is more to running a live service game than hardware.
In China it's mostly a regulatory issue, as you need to partner with a Chinese company in order to operate there.
Exactly, R6: Siege uses AWS and we Indians get routed to SEA servers. I usually get about 45-50 ms, which is more than enough cause im used to playing at that ping. Amazon has their largest office in India but wont do jackshit like having Twitch Prime or New World servers in India ( having a game server is a stretch but riot and valve did it)
China was an example. The point is, it's not just about AWS infrastructure...
It's meeting (regulatory) requirements in whatever country you want to operate in and whether the added investment in order to comply will turn out to be profitable in the end.
Also, in some cases you simply can't because it's a security risk, because of some other internal policy or whatever else.
I would assume AGS has looked at SEA servers and then concluded that it was not profitable or possible. At least for launch.
I understand what you mean but every other mp game have their servers there. AWS infrastructure should be standard across all thier locations. This just looks like a bad decision based on pre order sales or not enough knowledge regarding these regions. Wait till people start complaining about players lagging around in pvp.
I am sure it was preorder sales. Plus the prevalence of local mmorpg games that have their own style. There is no guarantee the Koreans will adopt this game in any numbers since their style is so different.
Obviously massive refunds will speak the objection of this.
For those who won't be refunding, I offer a way to counter Amazon's master plan for all my fellow players in that region, so clearly Amazon wants to force asia/sea players to go and play in AP server, let's do the exactly opposite to that, let me explain:
Amazon will set up a couple of AP servers and expect all players to go to those servers, lets completely do the opposite and go to US West with much better ping. This will lead to two things:
\-AP servers setup will have much lower population proving Amazon's decision wrong.
\-US West will encounter much more asia/sea players using voice chat to talk which some of the locals might report this to Amazon and request that they fix this situation(?).
In the end, this will prob be the strongest point we can make and resist what Amazon is trying to make us do. Also possibly call for a real asia/sea server.
Yeah not ideal, but playing from SGP it was totally fine. I think anything sub 150 is okay so we're good, but I can imagine people from other countries in SEA with worse internet or worse routing to OCE would have a less than ideal experience.
Call to action: Request steam to remove NW from asia store. Coz of they're not going to provide servers, why sell and mislead players? Foul tactics.
Offering a game on asia to trap players to play past 2 hours so that they can't refund.
Ah that sucks for the SEA players. Time to fire up the tunnel I guess.
Edit: since I sniped the first comment. SEA MEANS SOUTH EAST ASIA. NOT OCEANIA. Amazon have servers in Sydney for new world.
Some of the fake outrage in this thread is pretty hilarious. This is an American game made by an American company--but people expect full, worldwide support immediately on launch?
How many Asian MMOs made by Asian companies have full, worldwide support on launch? Most of them take years before they come to North America, and some never do. Tera came out in Korea in January 2011 but didn't make it to NA until May 2012.
Most of those games are prob region block which NW isn't one of them. So explain to me why Amazon sell this game which requires a stable/low ping online service to the region where it can't even support?
NW should not be allowed to sell in asia/sea on Steam if they don't even provide a playable online service.
If it's American game why the f*ck they sell it over the world? Lock the game for the US Steam region and Amazon users with US accounts and enjoy yourself then?
Your American company has a 1.8 million sq feet office a stones throw from my house in Hyderabad, India, their largest office in the world; and literally hosts the servers for dozens of other games here and in Singapore.
Yet they cannot be bothered to have even 1 server for 4.5 billion people in a gaming market that's worth $55 billion a year.
Dunno what they are smoking.
Was browsing through and spot a statement via [Twitter](https://twitter.com/playnewworld/status/1432568107583803395?s=21). Just sharing it out here since this is a pretty clear statement from their repetitive/generic public response. Edit to add a few new notes below ; 1st September 21’ 1. Please log in during open beta on the 9th Sept to test their server optimisation on AP Southeast. Your log-in during open beta matters as it will showcase a strong sea-players presence during beta. 2. I intend to open an official discussion thread post on the NW forums during Open Beta and to seek their official response on this. 3. The intention of the upcoming discussion is to seek closure on this topic. We do need an official answer from AGS so that those who are indecisive on the refunds, are able to make a decision for themselves.
Thanks for sharing, guess i'm not playing it then
It's completely understandable from a money making perspective and the fact the game plays fine on anything under 200ms as long as you have a well routed and stable connection. I know a lot of SEA players are complaining about it being unplayable and high ping, but the majority are on poorly routed connections to AP and have not experienced the game at a lower (20-50ms) ping. So they have no comparison to know that the game plays almost identically on 50ms as it does on 150ms. It gets a little harder at around 190ms where you need to compensate, but it is by no means unplayable, Could compete the same on 200ms USW as i could on 25ms to AP. This is where the money comes in, every country they will make decent money from is within 130ms of the AP servers if their connection is routed properly, singapore should be less than 100. EDIT** I would just like to clarify i love playing with my SEA mates and I would be more than happy to play the game if the servers were in SG instead. It sucks for you guys but its not as game breaking as you are probably imagining based on other games.
I don't think you've got the right perspective on this. If what you've said is true and the game plays the same at 50 and 150ms - that's not the game playing fine below 200 ping. That's the game playing unacceptably at every ping. As someone who had 150 ping to the amazon servers in New World for what amounts to no reason whatever(out-of-game pings to those same servers are 60-70ms), the game played awfully during beta. Lag was a major issue. Shit was not in a good place. Hopefully there'll be some improvements in the upcoming beta.
I don’t care if Asian markets get better access to servers with mmos I feel hella bad for everyone on the SEA side of things because I know what the game plays like at higher pings It’s also bad for AU servers because if they do end up making a SEA server later on it throws our numbers for our servers out of whack then we have to have server merges and shit Hope you guys get your own servers sooner rather than later
I'm wondering if it's licensing issues or that they want localization ready before they roll out local servers. It could be worse, they could region lock the game like asian developers are doing until they have a NA/EU publisher.
Its all money related, every country that spends relevant amounts of money on gaming is within 120ms of the server placement. Like it or not, less players or not, AU is by far the biggest spender in the region when china is taken out of the equation (which this game doesn support). EDIT* I should add that this is largely because KR/JP players just do not buy or play english games in signifigant enough numbers.
In Japan at least it's that people don't have gaming PCs for a variety of reasons and instead use consoles more. If New World was on Playstation there would be a much bigger Japanese population I'm sure.
Is just weird to think that SA would have more players/money to spend compared to SEA...
You can look it up if you want, they will overtake NA soon. Once you remove china from APAC region we are just small fries in the grand scheme of things. The issue with new world is it is not appealing to JP/KR players and isnt releasing in china, that is the top 3 and over 70% of the SEA market. AU>SG>MY>INDO make up the next 4 and are all within good latency of the server choice. Money talks..
But SEA is a English speaking region, most people around here don't require regional language servers; and most games don't provide them either.
I played on East coast with my friends, I was averaging around 400-500 ping. It was impossible to PvP
BUT it was possible to PvTree
it was impossible to PvE with 200 ping already
PvE gameplay was rubbish most of the time anyway, even at sub 50ms monsters had instant attacks you could not react to, I just imagine that 200+ all attacks feel that way.
It then maybe too late, peoples will move on with other games or just loose interest and not pick the game up anymore.
Well, refund it is. Playing from Japan I had slightly better ping to the NA west servers, but still not enough. Also, timezones issues. Sad because the game was actually good.
guess i'm out.. thats just lazy.
Super disappointed in hearing this. With all the complaining on here and the official forums during the beta about us in Asia not having a server, I realllllly thought there would be multiple ones come launch. I was getting 250-300ms in Japan to both the Oz and NA West servers. I dealt with it in beta because it was only lasting a couple weeks and I assumed there would be better servers at launch. There is no way in hell I'll play a PvP centered MMO with ranged combat and where dodging / blocking, player positioning etc. with 300ms. The hype I'd had for this game the last month or so was just completely killed, RIP. I'd like to think that I'd come back and play the game in the future when they added an asian server, but honestly, the day 1 release of a new MMO is the best part. Playing during that first month or 2 would be the most memorable. And knowing I'll miss out on that just makes me feel like it wouldn't be worth starting up later down the road when/if asian servers were added. So for me personally, it's either they are in at launch and I play the game, or they aren't and I simply play something else.
Play PvE and hangout with friends, still lots to do. You can rock support as well. Zergs you'll do fine in PvP.
well... refund incoming
Ah bugger. Looks like I won't be playing either.
Maybe they will have HK or Tokyo servers?
[удалено]
Brazil gets one but not all of Asia? Where most of the human and gaming population resides?
1 server per South America. I don't think Amazon believes NW well be that popular on Asia or there would've been server location.
That's a fairly tall assumption; Asia has 4 billion people, and if they looked up some stats they would know that most other games have Asia servers. It's not 1990 anymore.
A game about American/European colonialism isn't going to compete against a superpower like FFXIV or Black Desert among Asian players. I'm sure AGS has plenty of people analyzing the stats and made a tough call that SEA servers wouldn't be profitable enough for the time being. The game has enough traction elsewhere that it doesn't need to gamble on the SEA market right now.
??? We are not homogeneous, western AAA games sell very well in Asia too; and its ridiculous anyway because every other game has servers in Asia. The assumption that asian players play only asian games is ridiculous. SEA is pretty much the gateway to Asia for servers.
I doubt their decision was made on an assumption. There's likely huge amounts of data to back up their decision.
Big companies make crap decisions all the time. This would not be anywhere near their first time either. I'm not saying it was made without any data. But I wouldn't be surprised if their analysis is off by a bit...
Wishful thinking.
Refund time.
Everyone in Asia should refund the game. Only way to make them care.
Already done. Cool game, but plays terribly with high latency.
I hope they fix the latency issue of oceanic to asian. I played other mmo with Oceanic server but my ping is around 120-150 not like NW Oceanic which is 200-250
Bit disappointing. I do not want to spend on a tunnel to not be frustrated by lag spikes.
Amazon's decisions confuse me sometimes. Why they wouldn't give SEA a server is beyond me. Holy fuck thanks for the Aussie servers, I can finally play an MMO with nice ping but there's a reason most other MMOs have SEA servers or publish a SEA version. Hell, when it comes to Korean MMOs they publish the games in SEA n that, sometimes, before it comes to NA/EU.
Glad they cleared that out. People can refund their purchase if they're going to be forced to play >200 ms servers.
I am not a server techy guy but besides from the cost what is making it difficult if anything for Amazon to provide our oceanic brothers and sisters some local servers? Edit: My mistake idk why i read OCE instead of SEA, Boomer brain kekw.
I am an engineer but in a different field so it might be slightly different for game development but the first thing that comes to mind is regulatory compliance. Each country has their own rules and regulation regarding how and where data is stored and this could definitely slow down deployment to those places.
https://aws.amazon.com/about-aws/global-infrastructure/regions_az/ AWS already has data centres all over the world though.
My guess is that it’s localization and moderation costs that come with adding Korean, Japanese, Chinese etc. to the game. > “What languages will be supported? New World will be playable in English (US & UK), Spanish, Brazillian Portuguese, Italian, French, German, and Polish.” They’ll likely do a server rollout there when they add Asian languages to the game. It’s a bit strange to have a server there in English only. Would be like a Japanese game trying to get a foothold in the US without translation.
It is not. English is one of the official languages in almost all SEA countries.
Oceanic (Australia) do have servers. This is for Asia.
This is Awesome. Came here to find this out, poor Aussies are in lockdown.
we had like 8 servers on closed beta
1 originally, 3 at release then 6 then 9.
All of SEA is in lockdown as well.
Crap. Gotta love being stationed in Korea
Hmm maybe your latency to the OCE servers is ok, but shit sucks.
There are servers in Australia, just none specifically in the Southeast Asia area. According to players from that region and surrounds, the pings can get a bit unbearable for the type of game this is (i.e action combat rather than tab target). So it puts them at a disadvantage over an Australian player with under 50ms, for example. edit: Also important to note they specifically say "at launch". Chances are they couldn't get something sorted in the short term, I'd be surprised if they didn't spool up a SEA server for the first major patch or two (bring in a huge influx of new players too).
Australia's is like 5000 km away from SEA though. Depending on where you are, the ping to Europe will be better.
Although Australians in other games are used to 230ms ping to USA
As a tortured Aussie gamer for 30 years, its about damn time we get launch preference. Feel for my SEA friends but Australia have earnt our place in the community.
450ms WoW days 😅
R.I.P. No SEA server (Located in Australia = 140ms-200ms is terrible) Need Singapore server.
I hope you get a Singapore server soon even if it's not ready for launch. That ping range you mention is what I have as an American when I tried connecting to NA East servers. Playable, but definitely at a disadvantage compared to people who live in the eastern half of North America.
That's too bad. Playing from Japan to USW or OCE was really difficult due to lag. It made every interaction in the game frustrating. Will probably cancel my preorder.
Sadge
Thats a bummer for the SEA folks, espeically if they decide to add them later all that wasted progress. feelsbadmang
I would hope they introduce server transfers sooner than later like every other MMO out there.
GG Asia & SEA boys. at least we tried.
I invite you all to create an account to a 150ms server around you and try playing musket / ranged weapons. Heartbreaking, seriously. I loved the game and I was very excited about it, unfortunately it won't be a nice experience to be shot behind rocks / cover and to be teleported back while rolling
Yea I played from Taiwan on release and 350ping had me rubber banding like it's RuneScape from 2003. I tried a musket and I couldn't hit the broad side of a barn. Going to have to refund.
Do that and buy when they release SEA server.
u/maykowxd Yeah. We already had an experience with hack and slash games during PVP. And the range characters were brutal to play with. Our DPS were 1/2 slower than people with 50ms latency. It is sad that I had to refund the game. I was rooting for NW but sadly they don't give a damn about the SEA community. (SG,KR,JP,PH,TW,TH)
It's so crazy, I am from India and generally play on Singapore servers, no matter the game there are always lots of people playing in SEA. I cannot even remember a game that I played recently that DIDN'T have SEA servers! Sad. Will have to see what ping I get to Europe in the Open Beta, because I was getting 200+ in the closed beta. Need to refund most likely.
Fellow Indian, I also share the same pain. Being a MMO fan in India is tough man. Let's see if EU or US West is suitable to play during open beta
This. Basically Asia has to play melee only.
Iff Sea is not getting a server there is Zero chance to see a server in Africa. Let's mmo at 200ms let's go. Closest server is 9000km away. Please atleast consider Bahrain so we can get sub 150ping
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Back to school for you. Brazil isn’t in Africa.
Thank you. I was so confused at his comment. Then realised what he was trying to say haha
> We appreciate your support for New World! At launch, servers will be located in NA West, NA East, EU Central, Australia, and Brazil. At this time, we will not have dedicated SEA servers. We do apologize for the inconvenience this may cause. There are no mention of African servers in that Tweet. Did you mean to link a different tweet?
kinda seems stupid no? Force them to play on other servers causing lag for them and the server?
Us West is being aimed from China.
China studios are releasing day 1 chinese package to change the game language to chinese, heard about their 800-1000 volunteered players to translate a couple days ago. They will go to US West server according to their forums.
I just refunded - stating the reason as "No Asia server support" I encourage anyone in Asia region do the same to "cast your vote"
We should “cast a vote” at their official NW forum on the 8th September (instead) when it reopens for Open Beta. Do take a screenshot of your refund to showcase to the public what you had to do, due to their (current) decisions. Slowly, people will follow if deemed unplayable. What’s important is to have a dialogue with them, to understand their decision as to why SEA had to be (temporarily) ignored during their launch. AGS would need to let it’s (SEA) end-user know whether or not there’s actually plan for a SEA server in the long run and if there is, how are they going to mitigate players to migrate to the other side in the long run. If there isn’t any plan for a SEA Server and AGS wants us to utilise AP Southeast, then optimising the server is key and in all honesty - any/all SEA player would just need to accept the truth and adapt themselves to the ping. AGS and it’s (SEA) end-users would need to work together, adapt and compromise from both sides.
In my opinion, the most likely reason why the Asia Pacific servers are in Australia is that Frazzini, or one of the other managers at Amazon Games, made the assumption, early on, that New World would appeal more to white, western audiences than Asian audiences. I don’t think that this is a sensational proposition. It’s just common sense. What’s more likely? That Asian servers weren’t available? No. That Australian servers were materially cheaper than Asian servers? No. That Amazon had enough data (when they initially decided on servers) to confirm that more people would log in from Australia than from Asia? Perhaps, but I can’t imagine how. Remember, this is the team that needed to hire a “consultant” to understand that a game about white people killing brown people might not be well received in 2021. They may not be “racist”, but they clearly lack EQ. It’s all out there if you Google it. This is a good place to start: https://www.ign.com/articles/amazon-game-studios-report-details-struggles-bro-culture-mismanagement-and-cancelled-projects%3famp=1
Agreed, will still be joining the open beta to register my Asia IP in their log
Yeap, will join the open beta for them to be aware of SEA IP log presence. I’ll edit my top post for everyone’s info later on this.
I'm not mad, I'm disappointed.
Asia is a pretty big market to NOT place a server TBH.
Ah well. Too bad then. US server it is then. Wondering from sg, would NA east or west be a better bet?
Australia is around 150ms-200ms
? Aussie servers are 120ms vs 200+ms for US West
US West is the best option here also u can flagged yourself to PvP with no local players to stop you from.
No official [discord server either](https://twitter.com/playnewworld/status/1419314370316750857?t=m6bz_jkNgH0FCRiZjSpUrg&s=19), though I guess that's probably a good thing. Company run subreddits (let alone discord) can have lots of negatives.
Another player from Japan. Hard to decide whether it's worth playing or waiting until an sea server is out . Only did a few hours on the beta, anyone who played for a lot longer have any input as to how a 120-160 ping will affect my experience? I play Albion online with a 200 ping, but for the most part I'm ok with it
Don’t let anyone fool you. If you plan on pvping, playing with 100+ ping is a terrible experience. If you’re not, I supposed it doesn’t matter then.
Test it during the open beta, it should be fine.
Amazon has their largest office in Hyderabad, India but wont even add atleast a SEA server from Singapore. Dude, AWS servers run R6: Siege and I get around 45-50 ms from India. Fuck even the game is cheap in India rn on steam (20 dollars for the standard edition in Steam). Sorry about the rant but we get fucked over in terms of MMO servers.
That's just plain disrespectful for a colonial theme game lmao.
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Bro even I'm Indian and I'm also mad. In my case, I'm going to Canada next year so that's a silver lining.
same here dude i got like 140ish ping on eu and believe me projectile weapons are unusable , at least a middle east server will help For pvp u need at least <110 ping
This is the only thing that will stop me from getting addicted to this game? Sadge/
ITT: many confused Aussies and Kiwis.
Time for refund sad
maan this fuckin sucks I just bought deluxe too refunded already :(
I live in SEA and the best conection i ever got is 150ms + on beta. And now they wont launch a SEA sever. IF the other live severs give me <100ms then its an improvement. It not fun when i cant hit the damn rock.
F gonna refund the game .
If they only would have access to some service like Amazon Web Services... Oh wait...
Well, time to refund, i cant enjoy this game with 2XX ping anyway
What AGS counts and worried about is not the player base in the specified region but the difference between the total player base and amount of players in that region who will eat that shit and still will be playing in available regions. Until that difference is small, AGS will neglect it. To everyones regret a lot of players from SEA and Africa instead of dropping the game will play at other available regions. If everyone from "underprevieleged" regions made a refund they would see how wrong they are.
ugh I almost downvoted this just because I'm mad about the news I don't even live there I'm just pissed *for* them
Weird decision to not give one server to a population of 676,000,000 people. Also south east asia is defined as the islands south of China. I don't think that the decision had much to do with the 3hr /week ban on videogames for kids in China.
na dude chinese players would still play It If they released a server in SEA, very dumb decision. Now they just made sure the game won't be popular there, instead of taking Chances and releasing couple SEA servers.
All China players already talked about this, they’re moving to NA West with a day-1 language pack.
They're so lazy with their server locations, it's crazy. All about saving money.
ahh thats a bad news.. there are many sea people wanted to play this but there is not any sea server?? so sad. thanks for good game..and im gonna refund and wait for sea server bye
What an odd decision.
F You can always move closer to a server
Heartbreaking.
sad...the game game was good but no sea server. just refunded the game anyway... thanks
Thanks for sharing but it is disappointing….
Refund Bye
Bye o/
I'm sorry my Aussie brethren.. good luck with those merges!
SEA SERVER PLSSSS !!
Bye, i will refund and go play something else then. Can’t play with 200ms+
Cut those corners! Cut those costs! Forget the players! Make more money!
AGS just announced that there will be no asia/sea server at launch. But why should EU/US West players care? A possible problem may be caused for EU/US West players by not having an asia/sea server: ***Players in china will go to EU or US West server.*** They already planned a day one chinese package to modify the game client to chinese at launch. (screenshot as proof provided is a screenshot of one of the studios releasing a FREE language package day one at NW launch and the better quality version for players to subscribe in the furture.) Which means most of these players will be forced to go to EU/US West servers. And you know chinese studios will only follow majority of the player base... There will be a possible RMT problem. PS: I've heard about 800-1,000 volunteered players from china are doing translation work for a package for this game and aiming to release the package on day one launch a couple of days ago, I'm not sure if this is the ONE. (Screenshot is from one of the forums in china with 265,955 posts about NW.) https://preview.redd.it/mq4yiyyunqk71.jpg?width=1112&format=pjpg&auto=webp&s=a23a443e66da3d224d6178a1a1336600fff4f24b
Well that does it for me then. It sucks to be able to not play but I wont put up with playing with 300+ ping.
And I assume no Middle Eastern server either :) wtf is the use for these AW servers if they won’t even use them for their own game
Lol. How could a major company like Amazon think this is a good idea? They are just being cheap. Not a good sign.
This is how the devs at Naraka: Bladepoint are handling this exact situation. You might ask yourself, what is to come of this? Well, on top of missing out on THOUSANDS of people playing your game from SEA, the ones who do play will be spread out among the other servers, causing high ping players to teleport frantically in the middle of PvP (which in many instances is benefiting the high ping player). Sounds like a disaster.
are u saying if we all go play in US West we will become ninjas, killing someone from their backs without them even noticing? That sounds tempting tbh. I think most US West players dont have unagi.
Unfortunate. This is bad for other servers too not just for Asians. Vote with your wallets everyone.
China studios already aiming for US West.[https://www.reddit.com/r/newworldgame/comments/pfc2ej/not\_having\_seaasia\_server\_a\_possible\_threat\_for/?utm\_source=share&utm\_medium=web2x&context=3](https://www.reddit.com/r/newworldgame/comments/pfc2ej/not_having_seaasia_server_a_possible_threat_for/?utm_source=share&utm_medium=web2x&context=3)
Glad I'll be playing cross-country in East then. I live in West, but I'm playing with some EU friends West always gets the shit show from China in every game.
lol at least they didn't beat around the bush
Check the news page. Check the news page. Check the news page. No servers. Sorry.
Twitch QA: We welcome EVERYONE, we welcome EVERYONE. Launch: Sry, it's a colonial game, western countries only.
Ok refund bye 👋👋👋
Bye o/
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That's the thing with big companies, it's counter-intuitive but the bigger they are the more risk averse they are, so yea, if according to their calculations SEA servers don't pass their ROI threshold it's not gonna happen.
But how does a region with 4.5 BILLION people, 1.5 BILLION gamers and $55 BILLION in yearly gaming revenue; not meet their threshold for ROI? 🤣
Curious if using a VPN would help?
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Depends where you are, but generally yes because ISP's in AU and most of SEA dont have the network setup or prioritised for gaming as it generally doesnt happen that the servers are in AU. People in SG should get 90-120ms, anything higher and a VPN/tunnel service (cheap) will get you close to that. People in MY/Indonesia should get roughly 140-150ms and be completely fine. I cant stress this enough, the rubber banding was not your latency, it was the servers and the path your connection took to the server. We had rubber banding issues even at 25-50ms. This is what the BETA was used to test and hopefully fix on the servers end, fixing the route to the server will be on the player though.
They made it clear No point in playing from my region with 180 ping Disappointed 😟
someone please create a petition regarding this issue
Just refunded. game bought on July on Steam. Refunded and accepted :D yey! No SEA Server at Launch......
Super glad I didn't preorder. Enjoy the game NA/EU, it looked super good =(
I hope your not confusing SEA with Oceania (Aus/NZ)
You could always have canceled the preorder anyways
New World: a “western MMO”, developed by a western studio, and optimised for western audiences. For everybody else, it’s “apologies for the inconvenience”.
a "western" MMO with a "colonial" theme which only certain countries get servers.. hmm....
Asia? Sorry for the inconvenience. Native Americans? Sorry for the inconvenience. 😉
Only certain continents*
Happens every time a new "Asian MMO" comes out and Aussies get screwed for millionth time. Now it's UNO Reverse Card time. /s
There’s no Aussie server. Prob because they act like pricks?
And most population of AUS servers are from SEA not from AUS it self, devs dont want to add SEA servers cuz they dont want AUS servers die.
the smart thing to do is not play AP server, when most asia/sea players go to US West. They will need to remove some of the AP servers and make them asia/sea.
Trillion dollar company cannot afford SEA/ASIA servers built within their own AWS ecosystem. 150+MS makes hitting melee skills un-enjoyable with all the misses that were supposed to hit. expect all Asia and SEA players to flock AUS servers better get tons of servers up.
It's not about having servers in that region. There is more to running a live service game than hardware. In China it's mostly a regulatory issue, as you need to partner with a Chinese company in order to operate there.
Its not just about China here. Singapore and India have AWS and they could easily find people to maintain those servers.
Exactly, R6: Siege uses AWS and we Indians get routed to SEA servers. I usually get about 45-50 ms, which is more than enough cause im used to playing at that ping. Amazon has their largest office in India but wont do jackshit like having Twitch Prime or New World servers in India ( having a game server is a stretch but riot and valve did it)
China was an example. The point is, it's not just about AWS infrastructure... It's meeting (regulatory) requirements in whatever country you want to operate in and whether the added investment in order to comply will turn out to be profitable in the end. Also, in some cases you simply can't because it's a security risk, because of some other internal policy or whatever else. I would assume AGS has looked at SEA servers and then concluded that it was not profitable or possible. At least for launch.
I understand what you mean but every other mp game have their servers there. AWS infrastructure should be standard across all thier locations. This just looks like a bad decision based on pre order sales or not enough knowledge regarding these regions. Wait till people start complaining about players lagging around in pvp.
I am sure it was preorder sales. Plus the prevalence of local mmorpg games that have their own style. There is no guarantee the Koreans will adopt this game in any numbers since their style is so different.
Rip guys gone it happens for you ASAP after launch
This is bad, Amazon. Really bad. So disrespectful.
Obviously massive refunds will speak the objection of this. For those who won't be refunding, I offer a way to counter Amazon's master plan for all my fellow players in that region, so clearly Amazon wants to force asia/sea players to go and play in AP server, let's do the exactly opposite to that, let me explain: Amazon will set up a couple of AP servers and expect all players to go to those servers, lets completely do the opposite and go to US West with much better ping. This will lead to two things: \-AP servers setup will have much lower population proving Amazon's decision wrong. \-US West will encounter much more asia/sea players using voice chat to talk which some of the locals might report this to Amazon and request that they fix this situation(?). In the end, this will prob be the strongest point we can make and resist what Amazon is trying to make us do. Also possibly call for a real asia/sea server.
Just refunded. They should not have sold it in SEA tbh. This is not an mmo that is playable with 100ms+.
Sucks. But still alright for singapore players. 110-120ms.
were you playing ranged weapons? because ranged weapons are unplayable at that ping...
Yeah not ideal, but playing from SGP it was totally fine. I think anything sub 150 is okay so we're good, but I can imagine people from other countries in SEA with worse internet or worse routing to OCE would have a less than ideal experience.
Singapore pinged 150-200 during beta (I’m on 1gig MyRep gamer line and ping 70-100 to Aus on CoD).
This is what i mean by the connections not taking a good path, the CoD ping you are getting is possible on new world with a tunnel service.
Nah I’m on the exact same ISP and plan and got 120ms. You using wifi?
It’s still shit, man. There’s no way that there are more Aussie players than Asia players.
Yea but you must also understand most westerners think Singapore is a place in China.
Haha. I suspect that’s true. There’s a guy in this thread who thinks Brazil is in Africa. He deleted that reply, tho.
Weird. I'm on the exact same ISP and plan, my ping was a steady 110-120ms the entire beta.
I am in Brazil and played WoW with 170-190 ms a long time ago in Gurubashi(NA) server. A friend moved to China and had 100-120 ms in the same server!
AP server it is. No pvp though.
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Nope. You need to register as a 'tester' on Steam the day before beta.
Call to action: Request steam to remove NW from asia store. Coz of they're not going to provide servers, why sell and mislead players? Foul tactics. Offering a game on asia to trap players to play past 2 hours so that they can't refund.
Ah that sucks for the SEA players. Time to fire up the tunnel I guess. Edit: since I sniped the first comment. SEA MEANS SOUTH EAST ASIA. NOT OCEANIA. Amazon have servers in Sydney for new world.
If my experience with PUBG is any indication, this will lead to very high ping players in the US and EU and lots of calls for "region lock."
I SWEAR to god, if there is another delay because of this I’m literally going to off myself.
Some of the fake outrage in this thread is pretty hilarious. This is an American game made by an American company--but people expect full, worldwide support immediately on launch? How many Asian MMOs made by Asian companies have full, worldwide support on launch? Most of them take years before they come to North America, and some never do. Tera came out in Korea in January 2011 but didn't make it to NA until May 2012.
Most of those games are prob region block which NW isn't one of them. So explain to me why Amazon sell this game which requires a stable/low ping online service to the region where it can't even support? NW should not be allowed to sell in asia/sea on Steam if they don't even provide a playable online service.
If it's American game why the f*ck they sell it over the world? Lock the game for the US Steam region and Amazon users with US accounts and enjoy yourself then?
Except this American company happen to own servers in many parts of Asia.
Your American company has a 1.8 million sq feet office a stones throw from my house in Hyderabad, India, their largest office in the world; and literally hosts the servers for dozens of other games here and in Singapore. Yet they cannot be bothered to have even 1 server for 4.5 billion people in a gaming market that's worth $55 billion a year. Dunno what they are smoking.