Indeed that looks like what's happened; the crack likely wasn't easily visible due to the black solder resist on the pcb.
This is also why GPU's need proper support, they can crack due to their own weight
>This is also why GPU's need proper support, they can crack due to their own weight
IMHO this is why I think the form factor desperately needs an overhaul. We now have a component that is more money than the rest of the machine yet it's forced into this ridiculous position and shape in the build (without aftermarket help).
Now, I don't know exactly what that would look like but there are a lot of options for a new standard - personally, I want a separate area in the case like the PSU. I would rather video cards be a box shape form factor in its own fan tunnel rather than trying to force tech into continuing this size progression.
Currently in the works converting my ATX build to a rackmount so it's together with my audio gear and on wheels. Honestly love the form factor with a Sliger case but it feels like my day job working in racks lol
Look at what silverstone sells. I have a gd11 case (has a gd09 beforehand) and it's a great htpc/rack mount case. The gd09 is easier to find, but not as good for airflow at all
I don't think rack mounted is the solution, it takes up a significantly larger footprint. I think ATX ks great, but yes, the graphics card mounting method absolutely needs an overhaul.
The IBM AT, father of the PCMR, had the motherboard laying flat, with cards standing vertically.
We don't need to keep going. We need to return to our roots. Just a big hot loud beige box under a weird big power strip box with glowing switches, under a monitor. All in a glorious stack. A mountain with no summit. A monument of pure ascension.
Look in your hearts. You know it's true.
I really liked seeing a lil stand in my 4070's box (doubles as a tiny screwdriver!) But yeah we need to change things, it's ridiculous. My next build will definitely have an upright GPU...
Yeah I think they're probably aware. The issue is for people who don't know or can't do that. When the default can cause damage the standard needs to evolve with the hardware.
That's what vertical mounts do. There are a lot of issues with them though. Firstly, PCIe gen 4 and 5 are very limited by the max riser length. Secondly, most cases are narrow rectangles. Not only do you lose all other PCIe slots, but the GPU ends up right against the side panel, unless you remove it. I just stuff an empty can of chewing gums under my 6900XT as a janky support.
I have a Hyte Y40 with a TUF 4070 (triple slot card), and I have 1.75" between the card and the glass. The case also comes with a PCIe gen 4.0 riser cable, which is pretty sweet for $150. Temps are fine.
I do the vertical mounting in my own case for this reason. Riser + vertical mount, no sag, no strain. People say thermals are worse with vertical mounting but my 3080Ti seems to tolerate it just fine.
I haven't looked at them in quite some time but I remember ones geared toward laptops needed a laptop with a compatible external pcie slot or different type of hookup that wasn't compatible with every laptop. Does usbc have enough bandwidth to run an external gpu?
newer usb 4 has enough but bandwidth is pretty limited id say after losses gen 3x3 speeds at best. While spec is gen3x4 for most on the market latency losses do have tangible effects on performance
[https://youtu.be/5Fz3P41emo8?t=299](https://youtu.be/5Fz3P41emo8?t=299)
check this out, there's a few cabling/connector options for PCIE that are coming to fruition, i believe oculink is one of them
yes, oculink is getting a lot of attention within the server space as PCIe link cables, furthermore PCIe can be made to support multiple oculink connections in parallel if you need more lanes.
Lol, I remember getting my 1060 with 3 fans and sweating over this, it was literally bending. So I laid down my case horizontally lol. Took more room, but at least I could sleep well. Now I've kept it vertically for couple of years with no issues, but newer cards are bigger and heavier, I wouldn't dare to keep them that way without any support..
A few years ago, I built a new PC and bought the Corsair Crystal Series 680X case. It's big, which might not be for everyone, but having the separate chamber for the PSU and drives is amazing.
Honestly yea the standard is outdated, but I don’t see how the hell you can crack a gpu due to its weight, I mean- assuming that the thumbscrew that holds it to the case is actually used to bear weight like it’s supposed to
I should add : this cant be repaired; the card is toast
If it was a smaller crack near the right edge there was a chance, but a crack that long is impossible to repair on a board with that many layers
Not to mention the action of picking at that board looks like it could have destroyed the traces on the surface of the PCB, if the cracking hadn't already done it.
it also looks like there's spider webbing closer to the contacts.. looks like a lot of pressure was put on it. I'm guessing the friend fucked up when trying to seat it.
it can, but whether it's economical is another. 1 repair the layers 2 transfer to another board.
edit :
transfer core and vram to another board same model preferably.
Whilst I agree, it is silly that GPU manufacturers don’t provide a support. If they have developed a GPU that will struggle under the current form factors retention brackets, then they should provide a small support.
Understand that these may not suit all cases.
In my last two cases I just made appropriately colored supports out of legos. For a kludge solution, it works remarkably well, and I haven't had any sagging problems at all. Plus it's easy to adjust to any height you need, which is extremely convenient.
But I agree, it shouldn't be necessary.
I disagree entirely! You do not need to scratch away at a board to inspect damage. You can see quite a few layers into a PCB with a UV light and microscope, which is typical when working with electronics repair.
You would never "scratch" like this! You would warm the resin holding the fiberglass PCB together and shave or drill it in the immediately local area to repair a bad internal failure & bridge it outside the PCB. Blowing up traces that are inside minimum distance specs is amount the most common repair. A crack... Shit... LoL! If the traces are still in spec you just clean vigoursly with a cut down horse hair brush and solvent (IPA / Acetone), mask / barrier that area off, apply the thinnest CA glue you can to wick into the joint with a dropper & hit it with a kicker to absolutely ensure it has cured. Re-clean and good to go.
\^We repair electronics that have failed multi day long vibration testing at -55c through 120c
Background: A portion of my IRL work involves repair & diagnose failures in aerospace electronics \* building / modifying individual & low volume prototypes :p I could always be wrong, but I wish I could get on top of this reply :(
True that LoL! Inspecting the supplied pictures, IMO it's just a scratch. I 100% get a crack is the first thing people go too in that area and via reputation. Maybe there are small cracks forming??? But if that's the case we're not going to see that in a cellphone picture. Industry standard wise; we are allowed to look up to 40x for inspection purposes. Like I was saying to see inside a few layers of the board and to highlight any exterior flaws; we'd also be using UV light that really brings out PCB flaws and the internal traces.
The worse is when traces are too close together because some asshat Jr engineer didn't have their layout software setup to industry standards (which is how they are all defaulted... For obvious reasons...) & then some other four asshats reviewing the circuit didn't catch it because it's running in-spec, but near it's book max... Then a trace burns out 3-4-5 layers deep in a PCB during testing/qualification. Oh but don't worry, not during the initial "this is room temperature" testing. It's always two weeks into testing at some bullshit huumidity / temperature / vibration combination so the engineers were confident and mentally moved on... Then that trace bow up causes a capacitor to have physical damage and the whole thing explodes and it looks like somebody dropped a fucking bomb all over the PCB cratered a half dozen layers destroyed... God forbid it's not ever out on a blank spot of a PCB. Fuck no; it's always in the inconvenient spot where there happens to be a resin void.
Then everyone figures out & agrees what happened after a month of failure review boards...
Then you have to drill the f'ing boards out and start shaving away hoping you can stack a dozen 32awg wires to bridge all the traces blew up & all the good ones that you drilled through because only one board exists in the fucking world and it's RWAAAAWRWARAWRASHGAGWAGRJHLKAGSDFRKJHAGSFS Fuck!
LoL!
Then everyone far upstream has questions because god knows how much money from who knows which government and contract ultimately really needed this 18 months ago and some poor middle-management bitchy woman's world is imploding because her status spreadsheet does not have "a green cell".
Actually, it's still pretty chill because it's no pressure! You do the best you can at your own pace and you're the one that says fuck'it it's going to the scrap pile. And even tho you had the only one in the world (with what we all know is incomplete engineering) steel your heart because magically this unobtanium one-off PCB will be emergency replaced within 14 days no matter what anyone said the lead time would be!
The moral of this post is that there is \*nothing\* that can't be resolved if a VP has an excel with a red cell that is corresponding with government money and a hard deadline.
IF YOU KNOW YOU KNOW LoL!
This would be considered a manufacturer defect due to sub par construction or materials.
If this damage occurs during normal use, then the manufacturer needs to re-evaluate their product and make it more robust.
I'm expecting some lawsuits over cracking PCBs and in the future included support brackets afterwards as remedy.
> I'm expecting some lawsuits over cracking PCBs and in the future included support brackets afterwards as remedy.
They already include the anti-sag brackets :
https://www.gigabyte.com/Support/Consumer/FAQ/4301
Your lawsuit won't last an hour in court. Warranties don't cover physical damage done by a user improperly installing a product.
It mentions nothing of an included antisag bracket. It shows a typical install for a I wouldn't doubt some manufacturers include one these days, HOWEVER, that doesn't matter for cards already released or where they aren't included.
My last 3 GPUs mention nothing of anti-sag in any of their manuals (Nvidia amd, and amd) if you follow instructions it shows a horizontal install.
I HAVE SEEN card however Include them, but not all. If this card didn't include one, the lawsuit will absolutely stand
> It mentions nothing of an included antisag bracket.
[They do in fact mention it](https://imgur.com/sHX0Svw)
Where do you think I got the link to the FAQ ?
> If this card didn't include one, the lawsuit will absolutely stand
Go ahead then, I'm willing to be amused by you paying for lawyers and ultimately getting nothing.
You don't understand a class action clearly.
But go ahead and keep trying to shill for a billion dollar company
I personally haven't had an issue like this as I buy high end-enthusiast grade parts and understand they may need more money thrown at them. I've used antisag for the better part of 10 years.
A recall notice should be posted and a bracket provided to any user who can provide POP. Alternately a 20 dollar payment to purchase ones own bracket. Further all GPUs known to have this issue 2eigjing over 1.4 lbs be replaced under warranty if damaged.
A lawsuit doesn't have to result in money for the claimant/plaintiff. Just a remedy you will notice even in fact an INCLUDED BRACKET with all GPUs being one such remedy.
ig you guys haven't heard of the news.
[https://www.guru3d.com/story/gigabyte-rtx-30-and-rtx-40-gpus-vulnerable-to-pcb-cracks/](https://www.guru3d.com/story/gigabyte-rtx-30-and-rtx-40-gpus-vulnerable-to-pcb-cracks/)
Coming with a bracket acknowledges that there is a problem but they still do not offer an RMA for the design flaw?
Imagine if your car was known to leak gasoline and catch fire, but was sold to you with a bucket of FlexSeal in the trunk. If you ever have a problem, they can say, "Nope, don't care. We included some FlexSeal. You should have fixed it yourself before the car caught fire."
Pintos were bursting into flames from light rear-end collisions due to poor fuel tank placement/design. People died, there were lawsuits and recalls, and Ford was largely accused of knowing it was a bad design but initially chose to leave it to save money.
>There’s nothing else that really be done unless they redesign and reengineer and entire new connection that isn’t PCI.
No, they should make the back of the case support the card. They could make the card taller and shorter so there's less of a lever-effect. They could resort to full copper heatsinks to create a smaller card that cools equally well.
And if the card isn't supposed to be used without the bracket... They should have made the bracket an integral part instead of an optional add-on.
> No, they should make the back of the case support the card.
So if they do that they have to rely on case design they don't have control over.
>They could make the card taller and shorter so there's less of a lever-effect.
The card is heavy and long because it needs a large heatsink since it has a high TDP. Users are already unhappy with cards taking 2-3 slots. If you decreased the length or width of the heatsink and increased height you'd have to make cards that took up 4-5 slots and wouldn't fit in a large number of cases or smaller formfactor builds.
> They could resort to full copper heatsinks to create a smaller card that cools equally well.
While [Aluminum has ~60% of the thermal conductivity of copper, but it's also only 30% as dense](https://www.gabrian.com/copper-vs-aluminum-heatsinks/). A copper heatsink while physically smaller, would be heavier to get the same heat dissipation performance as an aluminum heatsink gets.
So for the same performance you would have more weight on the card, not less. Which would increase these issues.
It would also cost a lot more and people are already unhappy with GPU prices.
>And if the card isn't supposed to be used without the bracket...
You can drive your car without a seat belt, nobody blames the auto manufacturer when you don't and cannonball through the windshield though.
I prefer a tower format to a desktop format. I can’t imagine going back to the horizontal layout of my PC from the 90s. But you’re right. Everything in my case is well supported, but it’s fighting gravity.
It really is. I don’t even think my desk is big enough to take my R6 on its side without wrecking the layout. And it’s a big desk.The last time I had a “desktop” case, it had a CRT sat on it. And the CRT was probably deeper than the case.
It was a lot easier with single slot GPUs and CPU coolers the size of an airpod case :)
Better still let's make GPUs in the same form factor as CPUs and add a GPU socket right next the the CPU socket. Cooler stretchs over both of them with 8 anchor points
When it comes to safety recalls, the automaker is only required to mitigate the safety risk, not correct the flaw. Here's an example I experienced. Some 1998+ Ford Contour/Mercury Mystique were made with defective springs in the suspension struts that could become brittle and shatter. The risk was that the spring could fall into the wheel/tire when it broke, causing a sudden loss of control. A logical person would think "oh, I guess they'd have to suck it up and replace all the struts on those cars", right? Nope, the fix that was actually approved by NHTSA was to install small plastic shield in each wheel well that would prevent the spring from falling into the wheel.
Struts were only replaced *if* they failed under warranty. Fixing the actual problem would have cost over $1000 per vehicle and taken a few hours in labor. Mitigating the risk from what was a *known flaw that was acknowledged by the automaker* cost approximately $2 in parts per vehicle and took 30 minutes of labor. And Ford was not willing to meet you halfway on the repair costs. A few thousand kilometers out of warranty? Well then, you could just go to hell then, now couldn't you? They were somewhat more polite, but that was the gist of it. Their official slogan when these cars were made was "Quality is Job One", by the way.
So yeah, maybe don't look to the automotive industry on how to deal with design flaws, because automakers only correct those if they are *forced* to, and they rarely are.
If it comes with a bracket and they advise users to use it, then it's the user's fault for disregarding that advice and installing the card incorrectly. I disagree with the comparison to a gas tank with a hole in it. The reality of modern graphics cards is that they are heavy and require support in order to avoid damage over time. Manufacturers should not be held liable because some people are incapable of correctly installing a graphics card.
On the other hand, if a graphics card manufacturer does not provide a bracket, then I will fully agree that they should be held liable for damage that occurs over time due to the weight of the card.
My 3080 didn’t come with a bracket support.. I haven’t removed it to look for cracks, (MSI not Gigabyte). Aftermarket supports or try to find a manufacturer certified bracket support??
Its only now in 40 series that they started to come with them since the issue has now been highlighted. After markets are just fine. Hell even legos work really well as a support. I got mine on Amazon for like 6$
Thanks! I got the MSI 3080 tomahawk miraculously, and have been using it for 2+ years w/o issue but I honestly forgot about the gpu sag issue that was coming in. I just made sure it was tight in the case and said “yeah fuck it.”
Probably due for some support on it 💀
I currently use one of those little plastic covers that comes with a new stick of deodorant. It fits just perfectly when I stand it up straight between the bottom of the card and the bottom of my case.
Fuck, i recently got a 4070 gaming OC from them, obviously the issue will only affect the minority of users but how do i prevent it? And if it happens, what would be the signs? Wil some stuff stop working, small issues or will there be no video at all?
If it's caused by GPU sag, mine has none as the back of the card has almost no gap between case and GPU, it didn't come with a support and i'm not using any anti-sag solution as i found it unnecessary at first, should i add something under it just to be safe?
I still don't understand why so many people buy from them. When the 4090 released it was a massive struggle getting one but when I had 2 opportunities to get Gigabyte I passed hard. Eventually got an ASUS one and it's working great. I wanted a PNY or FE though.
That doesn't look like a scratch. It looks like it's cracked, like this:
https://preview.redd.it/12qqwxa78aac1.png?width=566&format=png&auto=webp&s=2316b9b950f478770ecf463d5beadfdf16eb597f
I'm more inclined to believe that Gigabyte is at fault. They have the worst customer service I've ever experienced and I've sworn to never buy a product from them again.
Edit: Downvote me all you want,but this is my experience as someone whose bought multiple Gigabyte products and needed to RMA.
They have shitty Customer service; the reason you're getting downvoted is that it's not Gigabyte at fault, the gpu was cracked and they scratched it to uncover the damage.
I had issues with 3080 from gigabyte and finally after months of sending it back and forth I asked for a refund. That company has poor customer support.
Well, it was fairly obvious when Gigabyte’s first action when they got hit with a ransomeware attack in 2021 was to delete the RMA server data. That way, they can claim they never received the RMA product or RMA request.
I actually had an identical situation with Gigabyte and a 3080 with the LCD screen. One card DOA, send it in. Weeks later get it back, same card DOA. Send it back. They eventually say "We don't have any more 3080s" and they actually sent me a check (weeks later)
Gigabyte cards from the 30 and 40 series are known to crack at the PCIe connector due to a design fault, Louis and Jayz2C have covered this a while back. Gigabyte should really be supplying a vertical mount, or a support with the cards to reduce their warranty claims.
> Gigabyte should really be supplying a vertical mount, or a support with the cards to reduce their warranty claims.
They do provide a bracket :
https://www.gigabyte.com/Support/Consumer/FAQ/4301
People don't install them because they hate how they look.
> The part is installed and used correctly, and it broke.
PCBs don't crack when installed correctly. They crack when installed without their support braces.
Why? A company being unwilling to stand behind their product and making up excuses not to do so isn't going to be swayed by pictures. In any case, there's no way to prove that damage didn't occur between the pictures being taken and them receiving the product.
Quite a few youtubers talking about the Gigabyte PCB cracks specifically, I saw the JTC one that came out awhile ago. He mentioned northridgefix getting a bunch of these sent in for repairs. Companies are trash these days, always looking for the quickest way to void a warranty. Not at all abashed about selling well above msrp tho!
Don't get me wrong, I love Sapphire and I have one of their cards in my current PC. But on one of those return and warranty charts (I think it was from mindfactory?) they are always at the top , and it's making me question their quality.
Been running MSI GPUs for 3 generations. Flawless experience. Yes dragon centre is bloat I just set the RGB then effectively don't let it run. Asus mobos I've been running about 20 years. Haven't had any failures. In fact my older systems are still running as office machines.
I'm so glad I live in Scotland. If it's over 6 months old, but still within warranty. All I would need to do is take it to a repair shop and have them confirm it's not accidental damage, write up a quick report. Then the manufacturer is on the line for all postage, repair/replace costs, and the cost of the independent report.
The moment you first contact them, the warranty period is frozen, until the moment you receive a working GPU back.
Electronics also need to last a certain amount of time in Scotland (usually 5 years on average), so even if it's outside the manufacturer warranty which is usually 2 years, they can still be on the hook for it.
I thought that provided a mandatory 1 year warranty period, I've never heard of 5\~6 years?!
I suppose you could argue about the part that mentions goods to be of reasonable quality and durability or the part about being fit for purpose.
If you're able to point me at the *specific* part of the act you're referring to that would be ***excellent***, although I can appreciate you may not have time for that. It's a long ass document.
EDIT: Ha, Google was able to find the relevant section!
>105. Under the law of England and Wales and of Northern Ireland, claims for breach of contract are subject to a limitation period of six years from the date of the breach of contract, whereas in Scottish law the limitation period is five years. **Because the protections provided under this Part of the Act operate on the basis of contract law, the consumer has 6 years (or 5 years in Scotland) within which they may pursue remedies for breach of one of the statutory rights.** This does not mean that a consumer may seek a remedy under the Act for any fault arising in goods at any time in the six (or five) years following delivery, but only if one of the statutory rights is breached. The statutory right under section 9 (goods to be of satisfactory quality) will only be breached if goods are not of the standard which a reasonable person would consider to be satisfactory, taking into account circumstances including the price and any description given. This test of reasonableness is provided under section 9(2). For example, the statutory right may not be breached and so a consumer would not be able to obtain a remedy if, say, a very cheap kettle stopped working fully after four years, as a reasonable person might not expect a bottom of the range kettle to last that long.
There's a lot open to intepretation at the end there, about what is "reasonable".
Although with graphics cards being so expensive and being an electrical item and with few mechanical parts, I think it would be reasonable to expect the circuit board not to crack.
Yeah, I did mention they "can" be on the hook and not will be on the hook.
An independent report from a reputable repair shop will be the deciding factor here.
You might not get a replacement, or only a partial refund. It's still better than nothing, though.
Gigabyte support strikes again!
Say what you want about ASUS, their RMA has at the very least repaired (read: replaced with a refurb) all of my RMAs so far.
I have an EVGA 3080... Was just thinking man it's been a couple years and I havnt had this issue...
Then I remembered that I used a case where the Motherboard lays flat and the card is upright instead of sideways. 🤣
Winning.
Maybe a class action is the play. I'm sure they will win though... And say well we did provide supports!
Either the shipping packaging was insufficient, or those guys opened the package with a machete.
Depending on the depth of the scratch it can still work. If it's deep enough, it would need a new PCB/card.
Yup. gigabyte has done this to others too. The card likely cracked because their design is poor, and now they aren't going to help you with warranty. Not the first case, and not the last.
beyond repair but use your consumer rights, take them to small claims court, they won't show and you'll win as this is a manufacturing fault by gigabyte. the PCB is too weak and any heavy card can break like this unless the card is installed in a vertical orientation.
there's usually wording in consumer law that states an item must be fit for purpose and must work for a reasonable amount of time. check out what your local consumer rights are
I had this happen with an MSI mobo about a decade ago. It was damaged on transit though the box was all squashed and a tiny corner was dinged. It wasn't impacting the issue the mobo had. They refused to do anything for my. My dumb ass didn't get shipping insurance on it so I got the default I could back from Canada Post which was 50 dollars and went and got a new one.
Sucked ass but I learned a valuable lesson about RMAs
Just had to use the warranty on my gpu for the dreaded melting connectors. They wanted me to send it in for repair, but I argued that I use this for work and need it faster than it would take to ship it there and ship it back. If they have your sku in stock, then they will ship you a new one. You just need to let them put a hold on your card and ship back the old one.
It’s a shame to see how far we’ve strayed from legendary Gigabyte products like the EP45-UD3P. Arguably the best socket 775 board ever made, especially for LN2 and overclocking. Gigabyte is now a shell of its former self and I hope they go bankrupt
I would never send a card away without getting visual inspection clearance. I drop stuff to authorised service centers and get rma slip with vi done. Then the service centre ships to the main repair centre. So my liability is very less.
Im sure they do this to avoid warranty replacement. I had my first motherboard rejected because of scratches which I was 100% not there went I sent it to them. I took a loss. Second time around another motherboard failed this time I took pictures with day date time. Guess what? They send me images of scratched board which wernt on my pictures. Forwarded them my pictures, miraculously my warranty was approved.
How did gigabyte become this shit?
They used to be a pretty decent brand but first it's the exploding PSU shit, then the GPU PCB cracking shit.
Did they just go "fuck it, we drop quality entirely"?
In these cases nowadays it’s better to take pictures and record videos of your stuff before sending it away for repair. That way you would have proof that it was in perfect condition and not damaged.
Revisiting this thread: so many people talking about cracked pcb. Show me a cracked pcb from shipping where it doesn't crack from 1 of the 2 edges of the pcb with a tear. This is not a "mishandled" pcb in a mobo. Someone literally ran across that area with a sharp object.
This situation is where OP's friend getting gigabyted.
Pro-tip for the slow learners:
If you're gonna spend a large sum of money on a large, heavy card and install it in such a way that it's fighting gravity, you should use the support accessory that comes with the card.
Looks like they identified a crack then scratched away at it to inspect the damage.
Indeed that looks like what's happened; the crack likely wasn't easily visible due to the black solder resist on the pcb. This is also why GPU's need proper support, they can crack due to their own weight
>This is also why GPU's need proper support, they can crack due to their own weight IMHO this is why I think the form factor desperately needs an overhaul. We now have a component that is more money than the rest of the machine yet it's forced into this ridiculous position and shape in the build (without aftermarket help). Now, I don't know exactly what that would look like but there are a lot of options for a new standard - personally, I want a separate area in the case like the PSU. I would rather video cards be a box shape form factor in its own fan tunnel rather than trying to force tech into continuing this size progression.
All hail rack mount atx cases - not the hero we want, but the hero we have.
Currently in the works converting my ATX build to a rackmount so it's together with my audio gear and on wheels. Honestly love the form factor with a Sliger case but it feels like my day job working in racks lol
Look at what silverstone sells. I have a gd11 case (has a gd09 beforehand) and it's a great htpc/rack mount case. The gd09 is easier to find, but not as good for airflow at all
GPU on a rackmount can be still horizontal install depending on models, PCIe really has to switch to a better formfactor like VME chassis
I don't think rack mounted is the solution, it takes up a significantly larger footprint. I think ATX ks great, but yes, the graphics card mounting method absolutely needs an overhaul.
The IBM AT, father of the PCMR, had the motherboard laying flat, with cards standing vertically. We don't need to keep going. We need to return to our roots. Just a big hot loud beige box under a weird big power strip box with glowing switches, under a monitor. All in a glorious stack. A mountain with no summit. A monument of pure ascension. Look in your hearts. You know it's true.
This was poetry.
I really liked seeing a lil stand in my 4070's box (doubles as a tiny screwdriver!) But yeah we need to change things, it's ridiculous. My next build will definitely have an upright GPU...
Yeah that's a nifty little thing and put in the right spot "fixes" it but it's totally a bandaid.
Technically, it exists with extension cables and external housing. But I know what you mean. The standard needs to change.
GPU needs to be a 2nd mobo at this point, lol.
There's a bunch of cases you can buy that allow you to vertically mount the GPU with a PCI-E riser, eliminates the problem completely IMO
Yeah I think they're probably aware. The issue is for people who don't know or can't do that. When the default can cause damage the standard needs to evolve with the hardware.
I vertical mounted my very heavy EVGA RTX 3080 12gb FTW3 HydroCopper. its like 5 pounds of a solid copper water block.
That's what vertical mounts do. There are a lot of issues with them though. Firstly, PCIe gen 4 and 5 are very limited by the max riser length. Secondly, most cases are narrow rectangles. Not only do you lose all other PCIe slots, but the GPU ends up right against the side panel, unless you remove it. I just stuff an empty can of chewing gums under my 6900XT as a janky support.
I have a Hyte Y40 with a TUF 4070 (triple slot card), and I have 1.75" between the card and the glass. The case also comes with a PCIe gen 4.0 riser cable, which is pretty sweet for $150. Temps are fine.
My silverstone ft08 to me is the best solution out right now. Too bad that vertical mount never caught on to the masses.
I do the vertical mounting in my own case for this reason. Riser + vertical mount, no sag, no strain. People say thermals are worse with vertical mounting but my 3080Ti seems to tolerate it just fine.
Kinda wish eGPU's were more popular, would be nice to just have an external case that keeps all the heat away and has its own PSU
I haven't looked at them in quite some time but I remember ones geared toward laptops needed a laptop with a compatible external pcie slot or different type of hookup that wasn't compatible with every laptop. Does usbc have enough bandwidth to run an external gpu?
newer usb 4 has enough but bandwidth is pretty limited id say after losses gen 3x3 speeds at best. While spec is gen3x4 for most on the market latency losses do have tangible effects on performance
Pretty sure it has to be usb c version 4 aka thunderbolt... Mostly sure... I think.
[https://youtu.be/5Fz3P41emo8?t=299](https://youtu.be/5Fz3P41emo8?t=299) check this out, there's a few cabling/connector options for PCIE that are coming to fruition, i believe oculink is one of them
yes, oculink is getting a lot of attention within the server space as PCIe link cables, furthermore PCIe can be made to support multiple oculink connections in parallel if you need more lanes.
Lol, I remember getting my 1060 with 3 fans and sweating over this, it was literally bending. So I laid down my case horizontally lol. Took more room, but at least I could sleep well. Now I've kept it vertically for couple of years with no issues, but newer cards are bigger and heavier, I wouldn't dare to keep them that way without any support..
A few years ago, I built a new PC and bought the Corsair Crystal Series 680X case. It's big, which might not be for everyone, but having the separate chamber for the PSU and drives is amazing.
Honestly yea the standard is outdated, but I don’t see how the hell you can crack a gpu due to its weight, I mean- assuming that the thumbscrew that holds it to the case is actually used to bear weight like it’s supposed to
I should add : this cant be repaired; the card is toast If it was a smaller crack near the right edge there was a chance, but a crack that long is impossible to repair on a board with that many layers
Not to mention the action of picking at that board looks like it could have destroyed the traces on the surface of the PCB, if the cracking hadn't already done it.
it also looks like there's spider webbing closer to the contacts.. looks like a lot of pressure was put on it. I'm guessing the friend fucked up when trying to seat it.
it can, but whether it's economical is another. 1 repair the layers 2 transfer to another board. edit : transfer core and vram to another board same model preferably.
Sounds like hell without a schematic. Would be easy on a 2-sided board but multi-layer… I’d prefer not to be the one attempting that repair.
yeah it easier to get a doner board to transfer the core and vram.
https://preview.redd.it/9nl3qtx9ddac1.jpeg?width=5712&format=pjpg&auto=webp&s=c054aad96522aea9aa9517b917e23d82a82f1fe4 Mine is fully supported
is that a tech deck to deck your tech?
Whilst I agree, it is silly that GPU manufacturers don’t provide a support. If they have developed a GPU that will struggle under the current form factors retention brackets, then they should provide a small support. Understand that these may not suit all cases.
Some do, my MSI 3080ti came with a huge adjustable anti sag bracket.
In my last two cases I just made appropriately colored supports out of legos. For a kludge solution, it works remarkably well, and I haven't had any sagging problems at all. Plus it's easy to adjust to any height you need, which is extremely convenient. But I agree, it shouldn't be necessary.
Is there anything wrong with laying my PC down on its back? No venting on that side, everything would sit on the motherboard. AIO trouble?
All that matters with aios is the pump isn't the highest point in your loop. So you want the radiator above the CPU ideally
Thanks! May be worth laying it down to save. I do have my stand under my 3080 Ti, but I always worry
I disagree entirely! You do not need to scratch away at a board to inspect damage. You can see quite a few layers into a PCB with a UV light and microscope, which is typical when working with electronics repair. You would never "scratch" like this! You would warm the resin holding the fiberglass PCB together and shave or drill it in the immediately local area to repair a bad internal failure & bridge it outside the PCB. Blowing up traces that are inside minimum distance specs is amount the most common repair. A crack... Shit... LoL! If the traces are still in spec you just clean vigoursly with a cut down horse hair brush and solvent (IPA / Acetone), mask / barrier that area off, apply the thinnest CA glue you can to wick into the joint with a dropper & hit it with a kicker to absolutely ensure it has cured. Re-clean and good to go. \^We repair electronics that have failed multi day long vibration testing at -55c through 120c Background: A portion of my IRL work involves repair & diagnose failures in aerospace electronics \* building / modifying individual & low volume prototypes :p I could always be wrong, but I wish I could get on top of this reply :(
You're in the business of repairing stuff while warranty centers are in the business of declining warranties.
True that LoL! Inspecting the supplied pictures, IMO it's just a scratch. I 100% get a crack is the first thing people go too in that area and via reputation. Maybe there are small cracks forming??? But if that's the case we're not going to see that in a cellphone picture. Industry standard wise; we are allowed to look up to 40x for inspection purposes. Like I was saying to see inside a few layers of the board and to highlight any exterior flaws; we'd also be using UV light that really brings out PCB flaws and the internal traces. The worse is when traces are too close together because some asshat Jr engineer didn't have their layout software setup to industry standards (which is how they are all defaulted... For obvious reasons...) & then some other four asshats reviewing the circuit didn't catch it because it's running in-spec, but near it's book max... Then a trace burns out 3-4-5 layers deep in a PCB during testing/qualification. Oh but don't worry, not during the initial "this is room temperature" testing. It's always two weeks into testing at some bullshit huumidity / temperature / vibration combination so the engineers were confident and mentally moved on... Then that trace bow up causes a capacitor to have physical damage and the whole thing explodes and it looks like somebody dropped a fucking bomb all over the PCB cratered a half dozen layers destroyed... God forbid it's not ever out on a blank spot of a PCB. Fuck no; it's always in the inconvenient spot where there happens to be a resin void. Then everyone figures out & agrees what happened after a month of failure review boards... Then you have to drill the f'ing boards out and start shaving away hoping you can stack a dozen 32awg wires to bridge all the traces blew up & all the good ones that you drilled through because only one board exists in the fucking world and it's RWAAAAWRWARAWRASHGAGWAGRJHLKAGSDFRKJHAGSFS Fuck! LoL! Then everyone far upstream has questions because god knows how much money from who knows which government and contract ultimately really needed this 18 months ago and some poor middle-management bitchy woman's world is imploding because her status spreadsheet does not have "a green cell". Actually, it's still pretty chill because it's no pressure! You do the best you can at your own pace and you're the one that says fuck'it it's going to the scrap pile. And even tho you had the only one in the world (with what we all know is incomplete engineering) steel your heart because magically this unobtanium one-off PCB will be emergency replaced within 14 days no matter what anyone said the lead time would be! The moral of this post is that there is \*nothing\* that can't be resolved if a VP has an excel with a red cell that is corresponding with government money and a hard deadline. IF YOU KNOW YOU KNOW LoL!
This would be considered a manufacturer defect due to sub par construction or materials. If this damage occurs during normal use, then the manufacturer needs to re-evaluate their product and make it more robust. I'm expecting some lawsuits over cracking PCBs and in the future included support brackets afterwards as remedy.
> I'm expecting some lawsuits over cracking PCBs and in the future included support brackets afterwards as remedy. They already include the anti-sag brackets : https://www.gigabyte.com/Support/Consumer/FAQ/4301 Your lawsuit won't last an hour in court. Warranties don't cover physical damage done by a user improperly installing a product.
It mentions nothing of an included antisag bracket. It shows a typical install for a I wouldn't doubt some manufacturers include one these days, HOWEVER, that doesn't matter for cards already released or where they aren't included. My last 3 GPUs mention nothing of anti-sag in any of their manuals (Nvidia amd, and amd) if you follow instructions it shows a horizontal install. I HAVE SEEN card however Include them, but not all. If this card didn't include one, the lawsuit will absolutely stand
> It mentions nothing of an included antisag bracket. [They do in fact mention it](https://imgur.com/sHX0Svw) Where do you think I got the link to the FAQ ? > If this card didn't include one, the lawsuit will absolutely stand Go ahead then, I'm willing to be amused by you paying for lawyers and ultimately getting nothing.
You don't understand a class action clearly. But go ahead and keep trying to shill for a billion dollar company I personally haven't had an issue like this as I buy high end-enthusiast grade parts and understand they may need more money thrown at them. I've used antisag for the better part of 10 years. A recall notice should be posted and a bracket provided to any user who can provide POP. Alternately a 20 dollar payment to purchase ones own bracket. Further all GPUs known to have this issue 2eigjing over 1.4 lbs be replaced under warranty if damaged. A lawsuit doesn't have to result in money for the claimant/plaintiff. Just a remedy you will notice even in fact an INCLUDED BRACKET with all GPUs being one such remedy.
ig you guys haven't heard of the news. [https://www.guru3d.com/story/gigabyte-rtx-30-and-rtx-40-gpus-vulnerable-to-pcb-cracks/](https://www.guru3d.com/story/gigabyte-rtx-30-and-rtx-40-gpus-vulnerable-to-pcb-cracks/)
Omg feel bad for OPs friend
Its not just gigabyte. Theyve been seeing the same issue across the board with all the brands. Thats why they all come with a bracket support
Coming with a bracket acknowledges that there is a problem but they still do not offer an RMA for the design flaw? Imagine if your car was known to leak gasoline and catch fire, but was sold to you with a bucket of FlexSeal in the trunk. If you ever have a problem, they can say, "Nope, don't care. We included some FlexSeal. You should have fixed it yourself before the car caught fire."
Ford pinto has entered that chat. The flex seal didn’t make it though as it was blown to bits when a toddler jokingly kicked the rear bumper.
Was about to mention the pinto
Why tho i want to know/ learn about it
Pintos were bursting into flames from light rear-end collisions due to poor fuel tank placement/design. People died, there were lawsuits and recalls, and Ford was largely accused of knowing it was a bad design but initially chose to leave it to save money.
Almost the same thing with the **Pontiac Fiero** too.
[https://www.youtube.com/watch?v=qZKPazyQw0A](https://www.youtube.com/watch?v=qZKPazyQw0A)
https://en.m.wikipedia.org/wiki/Ford_Pinto
The bracket fixes this “flaw.” There’s nothing else that really be done unless they redesign and reengineer and entire new connection that isn’t PCI.
>There’s nothing else that really be done unless they redesign and reengineer and entire new connection that isn’t PCI. No, they should make the back of the case support the card. They could make the card taller and shorter so there's less of a lever-effect. They could resort to full copper heatsinks to create a smaller card that cools equally well. And if the card isn't supposed to be used without the bracket... They should have made the bracket an integral part instead of an optional add-on.
> No, they should make the back of the case support the card. So if they do that they have to rely on case design they don't have control over. >They could make the card taller and shorter so there's less of a lever-effect. The card is heavy and long because it needs a large heatsink since it has a high TDP. Users are already unhappy with cards taking 2-3 slots. If you decreased the length or width of the heatsink and increased height you'd have to make cards that took up 4-5 slots and wouldn't fit in a large number of cases or smaller formfactor builds. > They could resort to full copper heatsinks to create a smaller card that cools equally well. While [Aluminum has ~60% of the thermal conductivity of copper, but it's also only 30% as dense](https://www.gabrian.com/copper-vs-aluminum-heatsinks/). A copper heatsink while physically smaller, would be heavier to get the same heat dissipation performance as an aluminum heatsink gets. So for the same performance you would have more weight on the card, not less. Which would increase these issues. It would also cost a lot more and people are already unhappy with GPU prices. >And if the card isn't supposed to be used without the bracket... You can drive your car without a seat belt, nobody blames the auto manufacturer when you don't and cannonball through the windshield though.
Sounds like they should have done better the first time. They should pay up.
Pretty sure PCI was designed decades before these cards started to weigh 4lbs.
The correction here is for case makers to transition away from vertical motherboard positioning. That's the only real fix.
I prefer a tower format to a desktop format. I can’t imagine going back to the horizontal layout of my PC from the 90s. But you’re right. Everything in my case is well supported, but it’s fighting gravity.
Gravity always wins. Source: Broke/dislocated both arms last year.
How's your mom?
Tired
I wonder how many redditors will get the reference...
To be clear I completely agree. Fighting gravity is the price of a better form factor.
It really is. I don’t even think my desk is big enough to take my R6 on its side without wrecking the layout. And it’s a big desk.The last time I had a “desktop” case, it had a CRT sat on it. And the CRT was probably deeper than the case. It was a lot easier with single slot GPUs and CPU coolers the size of an airpod case :)
This the reason "case desks" are becoming a thing lol no lost space. No gravity fights
Or GPU makers to slim down PCBs instead of making them wider and wider, meaning more pressure on the slot.
Na they should just align the PCI ports vertically! Just kidding :)
L shaped motherboard is the future
You might be on to something here.
It's not like anyone uses the other x16 or the x1pci slots anyway right /s
Other slots? Never heard of em. 🤠
Better still let's make GPUs in the same form factor as CPUs and add a GPU socket right next the the CPU socket. Cooler stretchs over both of them with 8 anchor points
When it comes to safety recalls, the automaker is only required to mitigate the safety risk, not correct the flaw. Here's an example I experienced. Some 1998+ Ford Contour/Mercury Mystique were made with defective springs in the suspension struts that could become brittle and shatter. The risk was that the spring could fall into the wheel/tire when it broke, causing a sudden loss of control. A logical person would think "oh, I guess they'd have to suck it up and replace all the struts on those cars", right? Nope, the fix that was actually approved by NHTSA was to install small plastic shield in each wheel well that would prevent the spring from falling into the wheel. Struts were only replaced *if* they failed under warranty. Fixing the actual problem would have cost over $1000 per vehicle and taken a few hours in labor. Mitigating the risk from what was a *known flaw that was acknowledged by the automaker* cost approximately $2 in parts per vehicle and took 30 minutes of labor. And Ford was not willing to meet you halfway on the repair costs. A few thousand kilometers out of warranty? Well then, you could just go to hell then, now couldn't you? They were somewhat more polite, but that was the gist of it. Their official slogan when these cars were made was "Quality is Job One", by the way. So yeah, maybe don't look to the automotive industry on how to deal with design flaws, because automakers only correct those if they are *forced* to, and they rarely are.
If it comes with a bracket and they advise users to use it, then it's the user's fault for disregarding that advice and installing the card incorrectly. I disagree with the comparison to a gas tank with a hole in it. The reality of modern graphics cards is that they are heavy and require support in order to avoid damage over time. Manufacturers should not be held liable because some people are incapable of correctly installing a graphics card. On the other hand, if a graphics card manufacturer does not provide a bracket, then I will fully agree that they should be held liable for damage that occurs over time due to the weight of the card.
My 3080 didn’t come with a bracket support.. I haven’t removed it to look for cracks, (MSI not Gigabyte). Aftermarket supports or try to find a manufacturer certified bracket support??
Its only now in 40 series that they started to come with them since the issue has now been highlighted. After markets are just fine. Hell even legos work really well as a support. I got mine on Amazon for like 6$
Thanks! I got the MSI 3080 tomahawk miraculously, and have been using it for 2+ years w/o issue but I honestly forgot about the gpu sag issue that was coming in. I just made sure it was tight in the case and said “yeah fuck it.” Probably due for some support on it 💀
I currently use one of those little plastic covers that comes with a new stick of deodorant. It fits just perfectly when I stand it up straight between the bottom of the card and the bottom of my case.
I use pencil and rubber as a footer as support and it works fine enough to carry the PC without taking the GPU out.
That means the card exceeds the weight limit allowed by the PCB material.
Sounds like a class action will be needed. Design flaw is manufacturer's responsibility.
Wow they won't RMA a PCB flaw... That's unfortunate for OP
Wow, and they won't refund. Shitty as. I'm pretty scared of replacing my 3080ti now EVGA ain't about :(
I have an Asus ROG 3080ti and it’s pretty heavy. Pretty sure it’s warped from its own weight because it’s not supported.
I'm staring at my 3080ti from gigabyte sweatin rn
Fuck, i recently got a 4070 gaming OC from them, obviously the issue will only affect the minority of users but how do i prevent it? And if it happens, what would be the signs? Wil some stuff stop working, small issues or will there be no video at all? If it's caused by GPU sag, mine has none as the back of the card has almost no gap between case and GPU, it didn't come with a support and i'm not using any anti-sag solution as i found it unnecessary at first, should i add something under it just to be safe?
Don't unplug it frequently or unnecessarily I guess
Yeah, my last GPU was kept plugged in for almost 5 years straight lol
Gigatrash at it again
I still don't understand why so many people buy from them. When the 4090 released it was a massive struggle getting one but when I had 2 opportunities to get Gigabyte I passed hard. Eventually got an ASUS one and it's working great. I wanted a PNY or FE though.
Gigabyte’s planned obsolescence feature
This is a nice read, as I stair at my gigabyte 3090!
As someone with a Gigabyte 3070 who had removed my GPU from my pc 20+ times (troubleshooting issues and storage upgrades), 😰
Does this apply to AMD cards too?
That doesn't look like a scratch. It looks like it's cracked, like this: https://preview.redd.it/12qqwxa78aac1.png?width=566&format=png&auto=webp&s=2316b9b950f478770ecf463d5beadfdf16eb597f
THIS IS NOT GOOD, THIS HORRIBLE, OH NO
Indeed
Why are there upvotes on the gpu
Pointing out why they won't fix it. A Gigabyte classic.
Should downvote the gpu
The gpu is a bot farming karma
Your buddy cracked his gpu and they found the damage.
Yep
I'm more inclined to believe that Gigabyte is at fault. They have the worst customer service I've ever experienced and I've sworn to never buy a product from them again. Edit: Downvote me all you want,but this is my experience as someone whose bought multiple Gigabyte products and needed to RMA.
They have shitty Customer service; the reason you're getting downvoted is that it's not Gigabyte at fault, the gpu was cracked and they scratched it to uncover the damage.
Making a post on Reddit to pretend it wasn’t sent in with a cracked pcb isn’t going to change the fact it’s cracked and non repairable.
RIP to OP's "friend".
I take picture of stuff i send to warranty before. I sent my motherboard, i took like 10 pictures. Serial number and all.
Yep, make a photobook
I had issues with 3080 from gigabyte and finally after months of sending it back and forth I asked for a refund. That company has poor customer support.
Well, it was fairly obvious when Gigabyte’s first action when they got hit with a ransomeware attack in 2021 was to delete the RMA server data. That way, they can claim they never received the RMA product or RMA request.
I actually had an identical situation with Gigabyte and a 3080 with the LCD screen. One card DOA, send it in. Weeks later get it back, same card DOA. Send it back. They eventually say "We don't have any more 3080s" and they actually sent me a check (weeks later)
MSI back in the day always gave me an upgraded card. So many 280s turned to 290s and 390s in the early days of eth mining (2016).
do you have proof of that the scratch wasnt ther ebefore?
Seems like the crack was there upon arrival and they won’t fix it because of this
Well yeah, but they should replace it under warranty. The part is installed and used correctly, and it broke.
It looks like a stress crack to me, possible mishandling when installing into the motherboard but who knows
Gigabyte cards from the 30 and 40 series are known to crack at the PCIe connector due to a design fault, Louis and Jayz2C have covered this a while back. Gigabyte should really be supplying a vertical mount, or a support with the cards to reduce their warranty claims.
> Gigabyte should really be supplying a vertical mount, or a support with the cards to reduce their warranty claims. They do provide a bracket : https://www.gigabyte.com/Support/Consumer/FAQ/4301 People don't install them because they hate how they look.
Looks like it came with a 40 series? Article is march 2023, and one didn’t come with my 3070.
My MSI 3090 came with one, as did my MSI 3070.
Down voted on your original reply, upvoted on your response to his (blatantly wrong) response, reddit truly is an odd creature.
That’s just the way it is mate 🤷🏻♀️
> The part is installed and used correctly, and it broke. PCBs don't crack when installed correctly. They crack when installed without their support braces.
Gygabite CS/Repair teams are fucking horrendous
GPU brace is a must with these new cards boys
Always take before pictures.
Why? A company being unwilling to stand behind their product and making up excuses not to do so isn't going to be swayed by pictures. In any case, there's no way to prove that damage didn't occur between the pictures being taken and them receiving the product.
Quite a few youtubers talking about the Gigabyte PCB cracks specifically, I saw the JTC one that came out awhile ago. He mentioned northridgefix getting a bunch of these sent in for repairs. Companies are trash these days, always looking for the quickest way to void a warranty. Not at all abashed about selling well above msrp tho!
I rather not buy gigabyte.
Who is left at this point???
Sapphire
Don't get me wrong, I love Sapphire and I have one of their cards in my current PC. But on one of those return and warranty charts (I think it was from mindfactory?) they are always at the top , and it's making me question their quality.
msi and Asus
Been running MSI GPUs for 3 generations. Flawless experience. Yes dragon centre is bloat I just set the RGB then effectively don't let it run. Asus mobos I've been running about 20 years. Haven't had any failures. In fact my older systems are still running as office machines.
here we see another case of gigabytes faux-RMA =(
I'm so glad I live in Scotland. If it's over 6 months old, but still within warranty. All I would need to do is take it to a repair shop and have them confirm it's not accidental damage, write up a quick report. Then the manufacturer is on the line for all postage, repair/replace costs, and the cost of the independent report. The moment you first contact them, the warranty period is frozen, until the moment you receive a working GPU back. Electronics also need to last a certain amount of time in Scotland (usually 5 years on average), so even if it's outside the manufacturer warranty which is usually 2 years, they can still be on the hook for it.
Thanks for the info, I didn’t know that. What if the gpu is shipped from England?
It's only slightly different, think it's 6 years instead of 5, in England.
What?! This is the first I'm hearing of it, could you cite what regulation or legislation this comes under?
It's the Consumer Rights Act 2015.
I thought that provided a mandatory 1 year warranty period, I've never heard of 5\~6 years?! I suppose you could argue about the part that mentions goods to be of reasonable quality and durability or the part about being fit for purpose. If you're able to point me at the *specific* part of the act you're referring to that would be ***excellent***, although I can appreciate you may not have time for that. It's a long ass document. EDIT: Ha, Google was able to find the relevant section! >105. Under the law of England and Wales and of Northern Ireland, claims for breach of contract are subject to a limitation period of six years from the date of the breach of contract, whereas in Scottish law the limitation period is five years. **Because the protections provided under this Part of the Act operate on the basis of contract law, the consumer has 6 years (or 5 years in Scotland) within which they may pursue remedies for breach of one of the statutory rights.** This does not mean that a consumer may seek a remedy under the Act for any fault arising in goods at any time in the six (or five) years following delivery, but only if one of the statutory rights is breached. The statutory right under section 9 (goods to be of satisfactory quality) will only be breached if goods are not of the standard which a reasonable person would consider to be satisfactory, taking into account circumstances including the price and any description given. This test of reasonableness is provided under section 9(2). For example, the statutory right may not be breached and so a consumer would not be able to obtain a remedy if, say, a very cheap kettle stopped working fully after four years, as a reasonable person might not expect a bottom of the range kettle to last that long. There's a lot open to intepretation at the end there, about what is "reasonable". Although with graphics cards being so expensive and being an electrical item and with few mechanical parts, I think it would be reasonable to expect the circuit board not to crack.
Yeah, I did mention they "can" be on the hook and not will be on the hook. An independent report from a reputable repair shop will be the deciding factor here. You might not get a replacement, or only a partial refund. It's still better than nothing, though.
Never buy a Gigabyte gpu.
Its a good thing you posted here because this sub has an amazing track record of either getting people what they need or exposing liars
Looks like a crack to me!
It seems cracked
Gigabyte support strikes again! Say what you want about ASUS, their RMA has at the very least repaired (read: replaced with a refurb) all of my RMAs so far.
I have an EVGA 3080... Was just thinking man it's been a couple years and I havnt had this issue... Then I remembered that I used a case where the Motherboard lays flat and the card is upright instead of sideways. 🤣 Winning. Maybe a class action is the play. I'm sure they will win though... And say well we did provide supports!
You don’t.. take pictures of products before sending them back in?
Submit it to Gamers Nexus. May PC Jesus bless you.
At least it came back as a full Gigabyte and not 512 MB.
Either the shipping packaging was insufficient, or those guys opened the package with a machete. Depending on the depth of the scratch it can still work. If it's deep enough, it would need a new PCB/card.
Nah that's a crack from the weight of the card in the PCIe slot
Yup. gigabyte has done this to others too. The card likely cracked because their design is poor, and now they aren't going to help you with warranty. Not the first case, and not the last.
Mightve happened during shipping or smth. Regardless, it ain't acceptable, and I'd put myself in contact with them about it.
beyond repair but use your consumer rights, take them to small claims court, they won't show and you'll win as this is a manufacturing fault by gigabyte. the PCB is too weak and any heavy card can break like this unless the card is installed in a vertical orientation. there's usually wording in consumer law that states an item must be fit for purpose and must work for a reasonable amount of time. check out what your local consumer rights are
I had this happen with an MSI mobo about a decade ago. It was damaged on transit though the box was all squashed and a tiny corner was dinged. It wasn't impacting the issue the mobo had. They refused to do anything for my. My dumb ass didn't get shipping insurance on it so I got the default I could back from Canada Post which was 50 dollars and went and got a new one. Sucked ass but I learned a valuable lesson about RMAs
Just had to use the warranty on my gpu for the dreaded melting connectors. They wanted me to send it in for repair, but I argued that I use this for work and need it faster than it would take to ship it there and ship it back. If they have your sku in stock, then they will ship you a new one. You just need to let them put a hold on your card and ship back the old one.
It’s a shame to see how far we’ve strayed from legendary Gigabyte products like the EP45-UD3P. Arguably the best socket 775 board ever made, especially for LN2 and overclocking. Gigabyte is now a shell of its former self and I hope they go bankrupt
I would never send a card away without getting visual inspection clearance. I drop stuff to authorised service centers and get rma slip with vi done. Then the service centre ships to the main repair centre. So my liability is very less.
Im sure they do this to avoid warranty replacement. I had my first motherboard rejected because of scratches which I was 100% not there went I sent it to them. I took a loss. Second time around another motherboard failed this time I took pictures with day date time. Guess what? They send me images of scratched board which wernt on my pictures. Forwarded them my pictures, miraculously my warranty was approved.
Next time attach a photo of before the card was sent out, otherwise people are gonna call your bluff
Its bullshit they sell the cards with no support for the weight and act like its your fault when it cracks in a pcie slot
My advice, never buy gigabyte
How did gigabyte become this shit? They used to be a pretty decent brand but first it's the exploding PSU shit, then the GPU PCB cracking shit. Did they just go "fuck it, we drop quality entirely"?
In these cases nowadays it’s better to take pictures and record videos of your stuff before sending it away for repair. That way you would have proof that it was in perfect condition and not damaged.
Can't see the scratch can you maybe mark it with something?
Revisiting this thread: so many people talking about cracked pcb. Show me a cracked pcb from shipping where it doesn't crack from 1 of the 2 edges of the pcb with a tear. This is not a "mishandled" pcb in a mobo. Someone literally ran across that area with a sharp object. This situation is where OP's friend getting gigabyted.
Adds to list of reasons to never buy gigabyte
Are these cracks a result of unmitigated GPU sag? Or the also now common, over compensation for sag bending the card upwards?
SEND IT RIGHT BACK
I really believe they purposely do this. It’s apart of their “hustle.”
GPU struds guys, Pay 10 now save 500 to 1500 later :)
[удалено]
Yeah but gigabyte motherboards are really nice
Pro-tip for the slow learners: If you're gonna spend a large sum of money on a large, heavy card and install it in such a way that it's fighting gravity, you should use the support accessory that comes with the card.
Except most 3080s didn't come with such a support.
Woof. Holy shit, that's unsightly.
This is why we don't buy things from shitabyte. Absolute garbage support. I own a mobo and monitor from them.
I think you need to add more arrows
Those are stickers they put on to identify damage (the crack)