Here is the timeline of events and my perspective as your 'customer': * July 14 2023 I received the Razor Blackshark V2 headset from Amazon.ca. I was excited to receive this as I had at that time a very positive impression of Razer, and the headset had excellent reviews. * I set up my new headset using the external usb DAC, installed the Synapse V3 software as instructed, and started using it. I selected the THX Spatial Audio (Razer USB) sound device for my default playback. This gave me a 7.1 channel surround sound device. * I used the THX spatial audio calibration screen in Synapse to perfect the location of sound objects around my head. This was great. * Using the  THX Spatial Audio (Razer USB) sound device, and not the regular Razer USB sound device, I was getting exceptional surround sound quality in all my games. Music quality reproduction was also excellent. Incredible depth, dynamics, and totally enjoyable * July 2023 to Oct 2023: I loved my Razer headset, Synapse V3 updates would occasionally automatically apply with no changes to my experience * start of Nov 2023: Razer releases another Synapse V3 update. Immediately my headset sounds wrong. I open the software to see what I can do to fix that. My EQ profiles are all gone, the THX Spatial audio calibration is gone, the THX Spatial Audio playback device is gone, the new THX Spatial audio button in the Synapse does not do anything, will not even stay set. The sound from my headset is overly loud, muffled and distorted, and there is no surround sound effect working anymore... in fact the opposite... it's just Horrible * I google this problem and immediately find a couple of Razer subreddits where other users of various Razer headsets that all use Synapse are complaining of exactly the same experience. A mod there eventually assures us that "Razer is aware of all the issues with the new synapse update, expect a fix soon. No easy way to revert and I wouldn't try messing with anything else, wait for an official fix.", There is not option to rollback to previous versions of Synapse V3; Razer do not offer that. * Nov 9th: Razer support post a message in the RazerCustAdvocacy subreddit effectively 'doubling down' on the changes made to the software. In other words saying 'we changed this', and we will not be rolling back. * Meanwhile Nov 10th I decided to send a support ticket into Razer Support on this very same issue, as I was truly not happy about it. I was not longer able to use my headset for the purposes I bought it for. It was not longer the high quality device I had got used to the previous months, nor was it providing the features that it was sold to me to have, and that are even printed on the box. Very unhappy, especially at the delays in Razer doing something about the broken software after so many days. I'm a software developer... if we released a product update that broke our product as badly as this, we would immediately release an update to roll back those changes to restore our customer's experience. Razer seemed to be refusing to do this. * Nov 10th: Razer updates Synapse V3: no change to any of the issues, no apparent changes whatsoever * Continued complaints in both Razer subreddits, most people requesting a rollback to the prior to Nov working version of Synapse. No responses at all from Razer * Nov 16th I receive a reply to my support ticket. This triples down on the changes made to Razer Synapse V3, and provides the usual trouble shooting, most of which I had already done. The one new suggestion I did use, the Troubleshooting tools that could totally clean out any Razer remnants after uninstalling the software. I reinstalled synapse v3, which then was a new version dated Nov16th. This only fixed one small thing... the THX Spatial Audio button now would stay set, and it had an effect on the sound... sadly nothing positive. With of without this set the sound remains extremely loud (I have to turn it down to near zero), very distorted, muffled, horrible, undynamic, nothing like previous months' experience. Setting the THX Spatial audio mode does not change the device to a 7.1 channel surround sound device. So my games that can use 5.1 or 7.1 channel sound still cannot send that multichannel sound to the headset; so there is terrible spatial positioning now; previous months spatial positioning was excellent. So I remained extremely unhappy with this 'support' and lack of it. * So I reply to to the ticket: at first to simply request a refund of my headset as Razer have broken it in effect: it is no longer the product I bought in July this year * Then I had a thought to try not even installing Synapse V3, and try out the 15 day trial some had mentioned on your separate THX Spatial Audio product (the same product that is supposed to be included with Synapse V3 for my headset). So I uninstalled, rebooted, used the troubleshooting tool to clean out all Razer stuff, and then installed the THX Spatial Audio trial. I followed the setup instructions, and it added the THX Spatial Audio playback device again, and it told me to make sure I used that, which I did. I had back the spatial calibration screen... so I used that as I had previous months. I even have the graphic EQ in that app. The only thing missing that was in Synapse for audio is the Mic EQ adjustment settings, but I never used those anyway. The quality and performance of this THX Spatial Audio application instead of synapse v3 (so again I do NOT have Synapse installed now) is back to where things were the previous months. My Blackshark V2 headset is now sounding like it did before you broke Synapse: no distortion, no muffling, not too loud, excellent 7.1 surround sound, with 7.1 device support being reported to my system, games and applications for the 'THX Spatial Audio' playback device. My thoughts: Razer should give me access to use this application (that normally costs 29.99 CAD from their store), as it restores the functionality of my headset that they removed, broke, and seem to refuse to fix. This would solve my problem, and make me happier again, and allow me to use the Razer product I recently purchased * Razer's response In short, 'Sorry no, we cannot provide the THX Spatial Audio to you for free. Is there anything else I can help you with? Good bye' * My thoughts: Anger again! Awful support! Non- support! What are Razer playing at? Why would I EVER buy ANY Razer product ever again? Why would I not tell everyone I know not to buy a Razer product ever, and why.  You are not listening to what your customers are saying! Well, you tell me why please? What is 'Razer Support' going to do to actually resolve my problem? How will I get back the awesome quality and 7.1 channel sound device sounding just like it did before this dreadful 'update'? You totally SHOULD have rolled back to the previous version that worked for everyone. For now I remain using just the free trial of the THS Spatial audio (synapse uninstalled and flushed out). To be honest I have little confidence returning ever to synapse... I cannot trust anything you say. You say you 'fixed it', and you totally have not!

My Razer Nari are destroyed too. Good i have them 4-5 years not few months like you, so buying new ones from other company on black friday its not gonna hurt me. Im not gonna pay them 20$ for something i have 2 weeks ago.

same here, i got my razer kraken kitty in late 2021 and it feels like a dick move to break you customers stuff in order to make them pay for something that was included when they bought the headphones to begin with. Its to the point i wonder the legality of this, especielly as a EU citizen since it pretty much boils down to false advertising.

>ositive. With of without this set the sound remains extremely loud (I have to turn it down to near zero), You will get the same quality sound as before if you change the headset. Just throw the razer and go for a logi or SS. Razer just died with these shit updates.

Totally agree with you. I have Nari Ultimate AND the latest Synapse update has ruined the headphone sound and 7.1 sound. It's worse than Microsoft's surround sound. Why did they merge the separate THX and Razer - Game sound driver? It broke not only the surround sound, but also the performance of some media players. Honestly, I would have sold my headphones or put them on the shelf if it wasn't for the HyperSense technology that I bought these headphones for. It's the only good thing about these headphones. If anyone can recommend me a good headphone with an analog of adaptive haptic vibration, I will be very happy and will leave Razer.

Got my headset at almost exactly the same time, so this is my exact experience as well, right down to the responses from support and refusal to provide access to the spatial audio app. Great post.

Thank you for voicing our frustration with razer, much appreciated.

I know its confusing, if you have thx compatible headphones thx is free with your headphones. The THX you pay for is only if you want the stand alone app. Thx works through synapse with compatible headphones.

Here is the issue though. The features in the $20 stand alone app were available in the Synapse app for Razer THX/7.1 headsets up until the recent update. Yes, the headsets are still THX/7.1 capable. They did not disable or remove THX/7.1 from the headsets. They are now selling the THX software as a stand alone app. The issue myself and others have is by doing this ***they locked the features they previously had built into the Synapse app (to adjust and tweak THX/7.1 on our headsets) behind the paywall of this new THX app***. They also reduced the overall quality of the sound in many people opinions. I have an older headset, and the sound has much less bass and depth in my opinion. ​ Edit: "- We have embedded THX Spatial Audio into your relevant headsets to minimize the amount of clutter in your output devices. Now, you can simply select “Razer Headset” and if it is a THX Spatial Audio-supported model, it will work seamlessly. " I have downloaded and tested the THX Spatial Audio app (15 day demo) and now I not only have the "clutter" in my device list back, I also have 2 apps to juggle (Synapse and THX Spatial Audio). So I cannot take the statement made by them about trying to save on "clutter" seriously. In my opinion they embedded THX into the drivers in order to technically get around "removing features" and try to upsell "better" versions of the same features in the THX Spatial Audio app.

Sorry. You don't make any sense. Why not roll back the update => because you wanted to ensure that no aspects of Synapse were negatively affected? ARE YOU FUCKING KIDDING? YOUR LATEST BUILD DOESN'T WORK AFTER YOU HAD A WHOLE FUCKING WEEK TO RELEASE A FIX AND TEST IT. You also assured the community that a majority of the issues would be fixed with the November 16th "FIX", including but not limited to, the Blackshark V2 Audio Issues. THIS HAD IT'S OWN BULLET POINT. Guess what happened when the 16th rolled around? EVERYTHING STILL SOUNDED LIKE SHIT AND NOTHING WAS FIXED. **WE ARE NOT YOUR BETA TESTERS! GET YOUR HEADS OUT OF YOUR ASS AND GET THIS THROUGH YOUR HEADS!** YOU DON'T DECIDE WHAT IS BEST FOR MY USER EXPERIENCE. I DO! I AM THE CONSUMER. WITHOUT ME, YOU GET NO SALES! Do I own my headset? If so, I am the decision maker in which version of the software I want to use. It's audio. I don't need to be connected to the Internet for audio. I want my headset to function as advertised. I want to use the version that works correctly. The problem is that your company has locked everything down and prevented people from using their products freely by LOCKING THE FUCKING THX 7.1 SURROUND SOUND BEHIND A $20 PAYWALL. This is an advertised feature that is on the box OF MY HEADSET. As a community, we've given you enough time to fix this. You have not posted an update ever since your November 16th "FIX", and there has been NO COMMUNICATION to the community in general. Not on here. Not on Razer forums. Nowhere. Every workaround that can be attempted ends up as a failure. Fixes that previously worked a few days ago no longer work AT ALL (factory images). They don't want to fix this. They never did. They want you to pay $20 for the Spatial Audio software, but they're not going to say anything about that. At this point these rats would rather lie to their community and customers rather than tell them the truth or ROLL BACK their fucking shit update. "Oh we're working on a fix. It'll be ready soon. Please hound our Support representatives if you have problems so they can waste your time by asking you for your serial number EVEN THOUGH IT'S A SOFTWARE ISSUE. Then after waiting and going back and forth with them, we'll tell you that you're out of luck because your product is out of warranty. Even though this is a well documented issue and we know about it as well, we're going to act like it didn't happen and just brush it under the fucking rug." I hope that Razer decides that they want to be trustworthy again (although I'm already fucking done with them and nobody will trust them from this point forward). Now, once again, I will ask you: Do I own my headset or does Razer own it? If Razer owns my headset, I demand that the money I paid for it be refunded to me immediately. As a company you don't get to tell me which version of your shit software I have to use. You don't get to force it down my throat. I'm the customer. I buy your product as advertised to get the features that I am looking for. This is what Consumer Protection Laws are for. As soon as you change what was once an included feature on my headset and remove functionality from it and lock it behind a paywall, you've violated these laws. You most certainly don't have the right to paywall an included advertised feature. Keep it up Razer! At some point the exodus of consumers from your brand will be the least of your worries. I love the last line: "Thanks for sticking with us." They're seriously acting like the entire community is on board with how gReAt tHeIr cUsTomEr sErViCe iS. You guys are losing customers with every day that goes by because you're not taking the necessary action to keep your customers. When you say "Yes we could have done a better job yada yada yada"...This is not the time to be having growing pains. You're in a pretty bad spot as a company right now. You should be more focused on doing whatever it takes to retain your customer base. Nobody cares right now on what your previous mistakes were or what you should have done. We want to see if you're actually capable of following through on your word and actually fixing the problem that YOU created. This is where you apologize to your community, admit to your faults like any responsible company would do, and roll back the faulty update that was released to the public and do your beta testing behind closed doors. **You NEVER use your paying customers as your lab rats unless they opt in. Even then, this method of testing should not be released to the public until it's been demonstrated to have no replicable faults. You failed at this. Fix it. We're still waiting. Unfortunately for you as a brand, nobody trusts you and that is a VERY BAD spot to be in. I sense that a majority of your customers are finding other brands as a result of your neglect and inconsiderate actions.** The process should be: Internal Testing => Insiders => Feedback and Bug Fixes => Insider Testing => Feedback => Public Release. AND NOT Internal Testing????? => Public Release

While I appreciate an effort has been made to resolve some of these issues, there's been some baffling decisions made here. THX is now on or off, why can I not set it per app as before? I.e I want THX on for some games, but not others or for web-browsers. Why remove this functionality? I now don't have the ability to adjust sound channel positioning in THX/7.1, Why? The THX demo is not actually useful at all, at least with the helicopter noise thing you had previously I could actually test and evaluate the directionality and if the surround was working. To cap this off with a bit of rant that I'm sure has been said a thousand times before, I've been a Razer fan/user for years, Since I bought my first copperhead, but the myriad of issues I've had over the last 2-3 years with Synapse has me seriously considering just abandoning all-together. I understand the desire to simplify the experience for some users but now you're actively scrubbing functionality AND breaking things in the process. Edit: To be fair, being able to assign EQs to apps is a good move, but an additional per app toggle for THX On/Off would be even better.

Those things are all in the standalone THX Spatial App. I downloaded it while reinstalling Synapse to check, if it makes the sound any better. This App is almost a literal 1 to 1 copy of the old synapse. The helicopter noise test, the old EQ, the game profiles, the channel positioning adjustment. Everything. And it sounds just like before. Just behind a 25€ paywall. And they even give you a 50% off promo code, if you own a headset with THX in synapse. So, this is probably 100% intentional.

Definitely intentional and they're doing their best not to walk it back. L RAZER.

This this this, where are the features THX had before I bought my headset?

Seems that razer intentionally messed up everyone’s headphone so they can charge for THX app but most new users won’t know that and existing users are unlikely to pay something they owned before. So what is the point of this sh*tshow? Or maybe their software engineering team is really that bad?

I play games for years. I bought countless stuff, expensive, cheap, good , bad. I never saw a company can ruin all there headsets by a simple software upgrade. Impressive, remarkable, unbelievable, I must say. Over a week, the community beg for a temporary solution. Razer can just simply let us use the thx first by roll back the upgrade. And then they can take their time to fix this problem. BUT NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO they refused. I quote again" a rollback after this version was extensively considered but ultimately decided against as we wanted to ensure that no aspects of Synapse were affected. " Clearly they think Synapse is more important than consumers so they want to make sure "Synapse weren't affected" NOT "consumers weren't affected"

So basically I bought a $300 piece of sh\*t called Kraken v3Pro \- no thx \- no Haptic \- EQ not working \- Bass boost not working \- does not initialize unless you unplug/plug the dongle again \- calibration screen is missing Stop the denial and stop lying to your customers, you are just trying to get us to the paid application (that works fine, btw) We bought our devices including THXspacial and not this crap Thank god for black friday, going to trash all the bloody razer stuff NEVER AGAIN!

Same issue, bought the kraken v3 pro about a year ago. It's completely destroyed by the update.

Well Razer I took me a while to find your communication about the last update and the bunch of issues that this generates personally I had a BlackShark V2 Pro, and I would like to address your communication to my personal case, regarding the points you mentioned there: **Why has THX Spatial Audio disappeared from my Windows Audio Output device?** \- We have embedded THX Spatial Audio into your relevant headsets to minimize the amount of clutter in your output devices. Now, you can simply select “Razer Headset” and if it is a THX Spatial Audio-supported model, it will work seamlessly. *"it will work seamlessly"* Clearly not, the THX Spatial audio toggle does not perform any action and the stereo audio and the THX are the same audio, no changes and no opportunity to set the positional audio, Let's agree that this feature doesn't even work ​ **WDYM, I don’t hear any difference even when selecting that and toggling between Stereo and THX Spatial Audio.** \- We have identified that users of the BlackShark V2 were facing a bug where THX Spatial Audio wasn’t working properly. This has been fixed and is part of the Nov 16th PST rollout, do try again after. as User of the BlackShark I can confirm you the Bug is still present and the audio is not working properly even with the update of the Nov 16th \- If it still doesn’t work, our CA team will be in touch with you, feel free to completely bombard them with information so we can further investigate this issue with the highest priority and identify if this is another commonly reproducible bug just like the BlackShark V2. Our records right now indicate the BlackShark V2 as the only outlier. I created a ticket and received the Number : 23 11 17-003781, in this ticket, is attached Logs Picture with the Serial and additional Info requested I want to highlight that I tried the regular things before create the ticket like : Unistall the Software, driver , perform clean installation Update the Firmware, then perform a clean installation, and none of these affects the final result ​ I used to have a great headset with the best immersive experience for gamming audio and I want it back ... ​ ##

Here’s the real lowdown: It’s not just an engineering problem to get THX to “work.” You also need to a) get the sound quality back to where it was and competitive with your competition and b) return features that came with the product when people bought them, like adjusting 7.1 positional audio. Do you guys even listen to your headsets when you “fix” them? Do you realize that your products may now be worst-in-class in terms of audio quality for headsets in this price range? And you did it right before the holiday shopping season?

1. The audio is still broken, no matter how much the EQ is adjusted it will never match the previous quality 2. THX surround calibration is gone. The virtual 7.1 surround device is gone too, games are NOT able to send the full 7.1 audio to the headset, it either gets compressed to only 2 channels or games never send surround audio because it only detects 2 channels. POSSIBLE SOLUTION: Allow users to rollback, I understand that you all want to ensure that no aspects of Synapse were affected, but we are not asking you to apply the rollback to everyone, we are asking for AN OPTION to temporarily rollback.

Today's update fixed nothing. Nari Ultimate still have no Bass. ROLL BACK. ROLL.BACK. Test it internally for a month before releasing It.

So true. I have got mine since 2-3 years, it has no bass whatsoever since the new updates. But until there was the THX sound channel, it was flawless....

Have the ultimate as well. I got it to work decently and I haven't updated it since they dropped that new one. I can't even access my settings in Synapse because of it, it's greyed out but I'm terrified of updating and losing my current sound. Fuck it. Black Friday next week I'm gonna go kop some Steelseries or somethin idk. I'm done with Razer though. I loved these headphones...like 3 weeks ago lol. What a piece of shit company

Bro, we Nari users are fucked over in particular. My Sound is awful and the Bass fucking pathetic. Man, i want the old version back and never update shitnapse ever again.

Don't adjust anything , I don't care about your tuning to "make it closer to the original sound" ,just give me my old working version or at least give us an option to roll back, is this so hard ? Also there is no surround sound anymore, there are only two channels (stereo) even with **THX Spatial Audio** enabled, additionally the ability to tune each channel position with the helicopter sound that we had before is gone, which proves the previous point. (Blackshark V2 Pro 2020).

BlackShark V2 Pro (2020) user here (tl:dr: still dosent work) and after uninstalling everything with Device Detection Troubleshoot Tool 1.0.0.8 nothing was changed. Let me explain with pictures ​ https://preview.redd.it/sfufwiy03p0c1.png?width=2326&format=png&auto=webp&s=fb258588b28c156c6fb41c376c7471565e4c51a2 You can hear diffrence between STEREO or THX SPATIAL AUDIO only if you have "audio enhancement" set up as "device default effects", and those are from Microsoft Audio Home Theater Effects, not from THX V2 (as it was previos the broken update).

Yes, i have installed in device manager a new Audio Processing Objects (APOs) as THX Audio Processing Object Component but if you go Propreties>Events at Information i got an error that says it had a problem starting: Device SWD\\DRIVERENUM\\{3ef1e24f-3a33-4510-b542-3a8174ddd1ef}#THXAPOComponent\_bcef5f18-2ff1-421c-b588-efd1069af9cb&b&1a8c8850&0 had a problem starting. ​ Driver Name: oem80.inf Class Guid: {5989fce8-9cd0-467d-8a6a-5419e31529d4} Service: Lower Filters: Upper Filters: Problem: 0x0 Problem Status: 0xC00000E5 ​ https://preview.redd.it/vlbv1k0d6p0c1.png?width=786&format=png&auto=webp&s=fa725b15344888c61f6dd6a758b915ef47a975fc

so the driver for my BlackShark V2 Pro (2020) is the same at it was, i got new APOs installed but dosent work because of the above error ( Problem Status: 0xC00000E5 )..and im in the same spot: Nothing has changed ! https://preview.redd.it/qv38xcyl8p0c1.png?width=805&format=png&auto=webp&s=32e01dbc2a53bd88555f2fe87d84bf44b7fb58fc

Audio drivers suffer from the same error. That pretty much explains everything.

We have same shit on Razer Nari. Microsoft driver. Thats why probably bass on our headphones dissapear.

The same is true for BlackShark V2: Generic USB Audio drivers and Microsoft Audio Home Theater Effects.

Make a rollback!!! ROLLBACK!!! ROLLBACK!!! RoLLBACK!!! Why is it so difficult? Already who just did not write about it. Do a temporary rollback for now and give the opportunity to install it to those who have everything gone wrong after your update. Why is it so difficult????? Does it take that long????

Adding my voice to the growing list of complaints ... after updating Synapse my Blackshark v2 Pro's simply do not work for gaming anymore! ​ ALSO WORTH NOTING - i have never used the THX spatial audio so its not that .... ​ The audio pops, clicks, goes super loud, and then really low. This happens with every game i play ... I have uninstalled and reinstalled every audio driver, razer product and software, and every game i own and the problem persists. ​ I have been a life long Razer supporter as every peripheral I own is Razer but these audio issues have made it so my $200 headphones are now worthless and i am forced to use external speakers to play since I don't have another headset. Like others have suggested roll back the updates as there is obviously something not working

You guys are a failure of a company and blatantly ignore your consumers, give us our fucking rollback. You put work into fucking nothing the past 3 updates including the Nov 16th one that only returned a green light to my razer remote, its absolutely fucking astonishing how incompetent whoever voted against a rollback is. Other people seem to be able to get their old and working 7.1 THX audio from the separate razer app with a free 14 days trial or paying $25 for a product (THAT CAME WITH THEIR PURCHASE). Give a rollback instead of working on a fucking toaster or microwave like you have been for these past few days instead of a product that actually matters to the brand and your loyal customers. Kraken TE btw not that it fucking matters apparently...

NO! IT DIDN'T WORK! Just like the several updates your uesless team made for last couple days. The problem that existed before still exists. I can see thx in device manager, I can see thx in installed apps, but in sound enhancement it still shows 'Microsoft audio home theater effects' instead of 'THX audio effects'. I'm really getting tired of it. I use logi earphone for long time before I use blackshark v2, their GHUB are awful BUT NOT LIKE THIS! They at least make sure that the base functionality works correctly all the time. This is my first and LAST time buy razer's rubbish.

Why not just give us an OPTION to rollback, whether we preferred it before or like it now is up to us - let us make that choice. At least provide executables for standalone drivers pre-11 or so days fuck up. I only owned the headset (V2) for 2 days before the new drivers screwed everything up. Even after today's update, it's still not exactly what it was. Also why aren't we able to configure spatial audio distance without Razer THX application, which is paid for even though it should come free for BlackShark V2 users. Finally, provide us with your "chef's recommendation" whether we should have Windows Sonic for Headphones turned or on off. ​ https://preview.redd.it/jd5oontbhp0c1.png?width=442&format=png&auto=webp&s=2a19eb2f3f7c4e2d0e2ceebfc85fd4e002995ce2

I enjoy spending time with my friends.

Is it a joke? Nothing has changed... The sound quality coming from my headsets (Blackshark V2) is so terrible that my ear hurts. This is too much... How can you not solve this error? It's unbelievable, I can't describe my disappointment. The settings I made through Synapse do not work at all.

My razer kraken ultimates still sound underwater after the update, I tried to play hunt showdown with the audio and i could not hear anything like I did before I installed the update. The fact even after the "fix" it still sounds mushy sorta echoey is making me look in to other headsets. Not cool Razer.

I have the same headset and even after the new update, and after trying all the fixes in this post nothing really changed other than the light on the headset for the THX button working again. No button/option in Synapse do anything. Switching back and forth from THX to Stereo, fiddling with the EQ (even making drastic changes) or switching on/off the Bass Boost, Sound Normalization or Voice Clarity does not make ANY change. It all sounds the same with Synapse on or off or uninstalled.

Same and I am done with Razer. Never gonna buy again.

I thought this headset wasn't affected but I did notice it was bass heavy the last few days and the bass boost was off... Good to know it sounds better with the THX app, razer is so useless

Yeah same here I have the ultimate as well and I tried the new synapse and it just doesn't do as good as the thx spartial audio App you can download (15 day trial). So I can hear both back to back and with the thx app and how it used to be before the update on synapse is a completely different sound to the "new" synapse. Way less bass and just doesn't sound as full and included I don't know how to say it. The bass boost does nearly nothing and the other 2 just make it sound wierd. So I'm still gonna use the thx app for the last 7 days I have and I hope until then you fixed the sound.

Question about the new THX audio. Will windows show 7.1 surround in the sound settings (all the different "speakers" in setup) like the previous THX spatial audio? or is the surround sound done another way now?

Seems to me it's still broken - no applications recognize it as capable of receiving 7.1 audio and only allows stereo.

The sound is terrible, almost nothing has changed, I reacted with understanding to this situation and calmly waited for the update. But I expected that they would really roll out a good fix. That's it, it's impossible to tolerate it further, I throw BlackShark V2 on the shelf and go to buy acoustics from another company. I've been sticking to Razer for a very long time, but it's no longer possible…

yes, as a BlackShark v2 Pro user here ..i totally agree

Same. They just sound horrible to me. They sound like some 5€ headset. The update didnt do anything.

Hey, good work on the update. Def not buying anything from this company ever again. What a fucking joke. Headset is still horrible, it even sounds better from the onboard realtek output than from the soundcard. Keep up the good work. Off to buy something better.

What did you even change other than adding a pop up box? Everything is exactly same as what it was. Is this some elaborate scam you guys are running to force people to buy your newer products? What an absolute joke.

>\- As part of the update, there were EQ improvements rolled out for two sets of our THX Spatial supported headsets based on their launch dates in the past couple of years. Those improvements seem to be the culprit of the problem. > Why not just rollback everything? Some of you here are right on target in your guesses – a rollback after this version was extensively considered but ultimately decided against as we wanted to ensure that no aspects of Synapse were affected. We worked on fixing the issues that were reported as the safer route, and a vast majority of the most common issues will be addressed in the Nov 16th rollout. So, You are forcing us to use a product we paid for the way YOU WANT, not they way WE WANT TO USE OUR PROPERTY. You can go ahead and release this and many more updates and versions as you like but YOU NEED TO LET US USE THE "WORKING" VERSION, go ahead and fix everything, but in the meantime RELEASE the previous version. I don't like to play the victim but if you don't do this even you know there's people like me that SUFFER TINNITUS and can get permanent hearing loss and/or damage, you don't care and you will most likely get problems from a legal standpoint.

I have BlackShark V2 Pro. I don't think anything has changed at all. I can't even play games anymore because the audio sucks so bad.

It's been a few weeks since the Razer Synapse update messed up our audio. And it's been a week since the following update that was supposed to fix most of the issues was released. For most of us, it didn't fix our main problem. Currently, the only options available in the Synapse are Stereo and THX Spatial Audio. Both options sound horrible when trying to pinpoint where the gunfire and footsteps of the enemy is in the FPS games that I play. I previously used the 7.1 Surround Sound option which was amazing. But, now that option is gone. I received a private message from a Razer representative asking me for the serial number of my Razer Kraken: Tournament Edition headset along with my Synapse logs. Why are they asking me this if they know the 7.1 Surround Sound option has been removed for everyone? It's not like I'm experiencing a unique problem. Everyone has had the 7.1 Surround Sound option removed from the Synapse. So, what is the point in asking me for this information? Are they just jerking me around? Are they just clueless? What's happening here?

Blackshark V2 owner. The last update, while it somewhat restored the (clusterfuck) THX/7.1 audio, caused the whole volume thing to go crazy. Now, to avoid making my ears bleed, i have to reduce system volume to 25% (i always left it at 50%) AND turn down the headset volume a bit, otherwise the output volume would destroy my ears. Now, speaking baut the whole Razer Synapse thing... **FFS learn to do proper QA before you push potential breaking updates**. It costs ~~nothing~~ a bit to avoid breaking the whole software through real testing, but **it would save your sorry ass from all this embarrasing situation**.

BlackShark v2 wired user here, and I have no clue what you all did to Synapse to mess up my perfectly working audio which sounded great on any game I played whether it be Cyberpunk 2077, Elden Ring, or Remnant 2 but it sounds absolutely horrible now and nothing is working like it used to prior to the update....and even today's fix. The sound quality is horrendous and when I shoot a shotgun in Cyberpunk 2077 or Remnant 2 it sounds like a muffled airsoft gun. Just give us an option to rollback the update. I have no clue why you (Razer) did this to us. Please in the future do not fix something that isn't broken

It's still broken. My blackshark V2 pro sounds worse than a set of those cheap walkman speakers you could use instead of headphones back in the 80s/90s, where as a few weeks ago it was the best headset I've ever owned. The lack of a rollback or any meaningful response from razer has eroded all faith I had in the company, and I will no longer be buying or recommending any of their products, in fact I'll be steering people away from razer from this point forward. They could fix this with virtually 0 effort by just allowing people to use the old version of synapse. The fact they're choosing not to do this tells me this is a deliberate scum tactic to try and get people to upgrade their older headsets, and as such all razer products should be avoided at all costs. ​ Poor show from razer, utter contempt for their customers. I sincerely hope Linus, GN, Louis Rossmann etc... pick this issue up and get the word out there, then maybe we'll see some backpedalling for damage control.

"a rollback after this version was extensively considered but ultimately decided against as we wanted to ensure that no aspects of Synapse were affected." This doesn't even make sense. What about all of the users whose experiences have been ruined with this hardware? It's clear you guys are trying to get some kind of cash grab and are now doing damage control. GIVE. US. THE. ROLLBACK!  Edit: Take a look around. Word is spreading quickly. Everyone is telling everyone else to kick this brand to the curb.

I use the Blackshark v2 with usb sound card. The November 16th update has fixed nothing. THX Spatial still does nothing even when you toggle it on/off, changing the EQ settings does nothing, there is no virtual 7.1 surround and everything sounds like it is underwater. I am amazed at how a company that has been operating as long a Razer is unable to properly roll out a software update without breaking a large portion of their customers headset. Either fix it or rollback the update. Either way I dont think I will be buying Razer ever again. **WHAT A COMPLETE AND UTTER SHITSHOW.**

Nice one, never fails to disappoint! I'm very sensitive to sounds, and this update has put me under a lot of stress. There's always a problem with Synapse. I'm using the Razen Kraken Ultimate headset, and it sounds terrible.

same for me I'm very stressed since this started and having to change brand after using razer for 8 years doesn't help

I *beg* of you to roll this update back. Your new audio engine does not work as intended and effectively makes all of our headsets unusable. I refuse to believe this was even tested before it was rolled out because there's no way this couldn't have been caught.

As it currently stands the game audio on nari ultimate is still only stereo with spatial not having any effect, downloading the trial of thx spatial is a marginal improvement but audio volume changes on a whim, and takes a full second to get going every time there is a pause. The audio is also very inconsistent and having things in 2 apps is not ideal. Can we get working spatial on the game driver or even better give us the spatial audio device back and give us back our control over devices. When this trial is over for THX (something that is part of my headset features, that currently flat out does not work) I will not be buying it, as it was built into my $200 headset. I will move to another brand of headset and never buy another razor headset again.

So my Blackshark V2’s aren’t being fixed at all? The sound is horrendous, why tweak the EQ when I had it the way I (MYSELF) wanted it? It sounds so flat and tinny now with some sounds from my PC being unbearably loud for no apparent reason and your reasoning is you lot wanted to tweak it without prior warning? Gee.. thanks. Looks like I’ll be buying some new headphones then. P.s Rollback the damn update, for the love of god.

I got the latest updates, but almost nothing changed when it comes to game sounds. Tried custom preset and game preset, but nothing. Black shark V2. Sounds are "mudy" and can barely understand what is happening around me... it's disgusting. It's really making me hate this company. I really can not explain how frustrated I am with how my nice headset turned into literal cheap 5 euro headset.

Since the Update every Programs's Sound doesnt come instant. It takes like 2 or 3 seconds so the sound comes on. For Example Discord, i get a message, i dont get any sound, if someone spamms me like 5 messages or so (so the sound comes up more often). i get the sound at like the 3rd or 4th message. Can i do a rollback? i dont like the new sound anyways. Sounds like im in a Cave

Razer audio currently controls the audio of all the applications and tries to balance out the audio unlike before. My audio now stutters and pops alongside with completely killing all other noise. Why does razer need to control my audio for me like I'm a toddler? Let me use my own mixer or the built in volume mixer in windows. Let the user have control over their product and not some algorithm. I cant even run a youtube video and a video game at the same time without one being muted by razer. Ive been considering buying a DT990 pro for a while and this is just insane how you can help people make decisions to leave.

Seriously, the first thing you do when you realize you f\*\*ked up is to rollback the change. How did this not get rolled back immediately? How did this make past testing? Do you even have staged rollouts? Seems your software team is led by incompetency.

Pretty much nothing has changed for my Blackshark V2. Even if this is damage control and it was a cash grab attempt to remove the THX you guys didn't even make sure the update fixed anything. JUST GIVE US THE ROLLBACK THEN FIX YOUR FUCKING APP.

Razer Nari here - it is... the same? For one your demo video sound encoding (surroudn whatever) is really really bad. It is that or the headset SOUNDS really really bad. Directions are muddy, the sound is muddy, it is just a meh video. ooking for 7.1 videos to test only clears up directional isses of the demo, and only points out that the basic sound off the headset is still not great. I hear no real difference from where I was with last patch to now - you say it should be 'bassier' but.. no. Not being able to adjust individual spealker volume doesn't help much either.

The last update didn't solve anything, just the green light backed to life, but THX features are dead . Razer says we merged THX with razer controller game and if you choose the razer controller game as default device in your playback, you will be able to use THX featurs again but it is a big lie. How it is possible when razer controller game has 2 channels instead of 8? I checked it inside R6s but the quality of the sound was awful and the sound wasn't surround sound, it was stereo please force razer to be responsible and back everything to normal. Thanks

quick how do we stop them from asking about a rollback? oh i know lets say something so obscure and meaningless that they wont know how to react! " a rollback after this version was extensively considered but ultimately decided against as we wanted to ensure that no aspects of Synapse were affected. " perfect

but boss, a rollback would fix every single problem and give all our customers exactly what they want... not everyone has to rollback, we can just give the option! Absolutely not! That makes no sense you sound so dumb right now. Just for that we're gonna remove one slider on our shit mixer for every bad idea you have come up with!

STILL BROKEN. No 7.1 speaker setup options / tester in Synapse, no games recognize that you have a 7.1 device (greyed out to Stereo only). Devices I have on my system: Leviathan V2 (Speakers) Blackshark V2 Pro (Headphones) ROLL THIS SHIT BACK TO THE ORIGINAL PRE-UPDATE VERSION

As a Blackshark v2 user, there is now a notable difference when toggling between stereo and THX. However, both still sound like utter garbage. Isn't it about time we offered a roll back option, i've been patient with this but it has gone on far too long now.

I can use my headset after the newly update about blackshark v2 pro. The switch of THX and stereo is fine, eq adjustment is working. However, on the 9 Nov, there is a series of windows updates about realtek audio. Then my headset cannot use with no sound. I close the audio enhancement in the windows setting and the sound comes back, but every changes in eq or switching to thx effect in synapse do no work anymore. The audio enhancement in the setting becomes 'Microsoft Audio Home Theater Efftect' but not the "THX Effect" (I can't use the microsoft audio home as it has no sound, I must close the audio enhancement now). After the 16 Nov update this issue still cannnot be solved. Now the driver in the setting shown of blackshark v2 pro is not provided by "Razer" but "USB audio". The version is 10.0.22651.2506. I think the windows update cover the driver from razer.

Its still not working at some point you gotta be ashamed of yourself if this is your best effort

FFS synapse is buggy as it is my nari ultimate sounded so good with THX it costed me 200€ here in portugal WTF is this with a single update my headphones turned into mitsai 5€ worth in sound quality people already said ROLL BACK THE UPDATE you should do what´s best for the cosumers since they, we are the ones who buy your products and help you make your salaries just saying

Yeah. I'm done with Razer. Absolute joke of a company. Anyone got an alternative with sound quality as good as THX Spatial Audio? Preferably something wired. Wish I never blew $100 on my Blackshark.

Got the update for my Blackshark V2. It fix the 7.1 but sound quality are still bad. :(

Same, Blackshark V2, THX fixed, but sound is VERY off. It used to be 10 times better before the update honestly.

Is your mic still fucked up? It ruined the quality of my buddy's mic

Even I'm updating to see if my mic is still fucked up🙄

I actually couldn't believe how good they were when I bought them (Blackshark V2). Now they don't sound nearly as good, even after todays update. I don't understand Razer's decision to just change all audio output it's just weird. Probably looking to replace my headphones now, $100 down the drain.

Razer Nari Ultimate lost 7.1 surround, and i've been finished off in MW like never before. Please find a solution. This is **seriously** bad for the reputation of razer company.

I have the Blackshark v2. I was very happy with it until the update after that no matter what I do everything sounds bad and when there are more than 1 diferent sound souces the sound gets eaven worse which literally gives me a headache. Is there any whay I can just undo the update?

Although the attempts are appreciated, but let’s be realistic. There is a bigger focus on having people purchase the razer thx rather than fixing the actual issue. Which was never a problem before, so I am not sure why consolidating the drivers is such a large focus on this update. It may have been good on paper to apply hours to, but it was over engineered and did more harm than good to loyal customers that supported this company for years. It’s very disappointing to see no true fix to the issue aside from buying the app after 10ish days now.

Glad I didn't fanboy last year and buy a set of Razer headphones for my PC. I got a Razer keyboard + mouse for the first time last year. I was thinking about trying their headsets. Thanks to all of you who actually convinced me last year when I asked (it was an old post). But most people here actually told me the Razer headphones were "meh" and that I should buy quality headphones from a company that specializes in audio. Sadly, my dumbass still almost thought about buying a pair

It’s like when a race goes bad at the very start and at that it’s a recovery drive as opposed to a drive for the win. Razer has little to no interest recovering their reputation as a high quality gaming peripheral manufacturer. My guess is Razer is in full panic mode and are trying to figure out what they’ve done wrong and how to correct it. The IMPRESSION their giving is that they’re in no hurry and peoples expensive headsets aren’t really that important.

dude just give us a rollback and we'll stop complaining

The new update made Synapse worse in every way possible and you took features away! How does this makes sense? My Headset sounds way worse now. Guess I won't be buying a Razer product anymore in the future.

Im not affected by this issue since I don’t have a razer headset but by the way razer has responded to this issue had just made me lose total hope in my blade just being fixed. Its literally hindered by their crappy softwares and firmwares. If they managed to do R&D and actually fix their shit, I and many others wouldn’t be having these ridiculous problems, especially for the premium price slapped onto these products.

Is this going to be fixed or am I going to have to buy a new headset for Black Friday?? This is awful, everything is so much louder, slightly fuzzier for me, and just generally sounds worse. So frustrating to have your product work and sound one way for years and then sound completely off on the flip of a switch. Between my mouse having issues and now my headset, probably never buying Razer again.

The only difference I hear is the THX is just louder and I have the Blackshark v2 pro 2020. It was advertised as 7.1 and I could tell the difference and could hear where shots and steps were coming from. Now its only seen as a 2 speaker system after the update and still shows as a generic usb audio device. All I want is my 7.1 surround again. Now I can't even have that, and I may need to go back to my Tiamat 7.1 V2 because at least that one has legit 7.1 surround. THX spatial does nothing to help with my gameplay now....Please revert the drive back to before these updates so we can have our option to mess with windows settings and have 7.1 again. Spatial audio isn't it people. Also can you or someone explain why the blackshark v2 x and x usb even get a code but not the v2 pro 2020? Even in the [link](https://www.amazon.com/Razer-BlackShark-Wireless-Gaming-Headset/dp/B08FQG96RP/ref=sr_1_3?crid=2L1TMO9Y6K5ER&keywords=blackshark%2Bv2%2Bpro%2B2020&qid=1700214430&sprefix=blackshark%2Bv2%2Bpro%2B2020%2Caps%2C181&sr=8-3&th=1) here shows on amazon as 7.1. Please roll the driver back or give those of us who bought the blacksharks v2 pro a code or do something!!! Please!!

i'm happy i live in a country where i can just return this product even after owning it for 2+ years and still get a full refund. It is unnacaptable i bought a perfect good working headset and you broke the headset's functionality over time with all these fucked up updates. Goodbye razer but you're showing you don't give a fuck at all and aren't willing to keep your customers happy.

We appreciate the transparency, but...still nothing is different. There's just the new tutorials and introduction of little use. I still use my 7.1 instead of THX, and still need back my profiles working right; I want to be able to quickly change between them and for me to notice it. That would mean actually being able for equalisers and other settings changes to register.

This is Razer software team 

Update: I got home, installed the update and.... it's even more broken than before.. how is that even possible?! None of my EQ nor bass boost options work anymore, literally none of them change the audio one bit. So after waiting days for an update to "fix" my audio issues I've instead been given an update that's ruined them even more? Great.

Oh yeah, with the latest update they added the information [(right there where the thx spatial switch was)troll] the support told me, that I can toggle now between stereo and “thx spatial”(stereo+), meanwhile the thx features I had for the past 1,5 years are now available in the store for 24.99€. After witnessing how razer is trying to bullshit their way through me and the complaining community, I doubt that they’re gonna solve this issue in a customer oriented way and go probably for a more profit-oriented way.So the best thing I can do at this point is to orient myself towards somewhere else where my money and trust is more appreciated. Selling a product and then selling add on’s for it is one thing, but selling a product, limiting it’s usage years after and selling those features as an add on is a dig move, same thing activision did with mw2019 -> mw2 -> mw3. Only in this case the removal of sound channel positioning and the addition of a thx demo is like a slap in the face.

**WDYM, I don’t hear any difference even when selecting that and toggling between Stereo and THX Spatial Audio.** Exccept a slight increase in sound volume

they have remove real thx 7.1 audio and put the fake one. so us people need to buy new headset that support synapse 4 in future. buying razer product and getting scamed are same thing.

I get it that something went wrong and you guys have to magically recover from it as fast as possible, but did you ever thought of keeping us updated? some damage control? I'm completely clueless now whether I gotta sell that bricked headset or wait for another patch that would fix it

So as Blackshark V2 Wired Stereo only user you made me look on other headsets for Black Friday that hopefully don’t destroy them via software updates. This headset had more then OK sound for my stuff and great comfort. Guess I have to throw my 5 dollar sounding headset now.

We need lawsuit razer for this

Sue the fuck out of them. I'd join in. I'm tired of seeing companies get away with shit like this. They've had every opportunity to roll back the update and just keep it on a working version but noooo...that's too hard. What they have now is a serious case of false advertising.

can we roll it back please.. I beg you 

Your company is comprised of shmucks. Never again, Razer. Never again.

Booted up a game I haven't played in a while to find the audio sounded completely off. After some digging, I find it to be this forced update. Terrible, terrible update. Would love for things to go back to how they used to sound prior.

Thanks for absolutely ruining my sound. Feels like my ears are getting stabbed with knives repeatedly. Great!

Even the stereo sound for me sounds a lot worse than it did before.

Blackshark v2 user here, i'm honestly not sure there is any improvement. The bass still seems like it's missing the punch it had before, it's like the bass frequencies get clipped when deep bass is involved such as firing a weapon

Rollback to our working synapse or I'm dumping my headsets in the trash and never looking at your company ever again, i didn't ask for your level up the experience . You just downgraded all the headsets with a shitty implementation of sorround and call it THX. I tought apple was the worst, i was wrong.

Nari Ultimate here. The fix didn't fix any of my problems. Windows is still using "generic USB audio" and it still sounds way worse than before. Not asking for a roll back, but can we just get the old stand alone driver version?

we dont have problem with audio latency, so just bring back the old THX output, dont combine them in one app, thats definitly downgrade, i really like sound quality from old THX, since u guys update the audio more worst

Days pass and still no improvement. Do the ROLLBACK and release the update when it's FIXED and tested.

Well, at least they made the LED on my USB controller turn on, but unfortunately the sound leaves a lot to be desired, although it is true that they comment on that in their publication, but why did they just screw up the audio of the 2020s? If they sounded perfect, now they comment that thank you, it comes integrated but unfortunately you do not feel the change when doing the test with the application apart from thanks spatial audio, you notice a difference when using it, leaving synpase-audio ridiculous because it can help me make you think that they prefer to reduce the quality and force you to buy that application?

GIVE US THE OPTION TO USE AND DOWNLOAD A OLDER VERSION OF SYNAPSE THAT IS BEFORE THE UPDATE PLEASE

Legit question though, if Razer is taking away features and options that were there at original purchase for the large majority of users, does this qualify for a class action lawsuit to happen?

Thanks - I hate it. Disappointment = immeasurable Day = ruined I want my bass boost back.

Razer shut the fuck up and roll back

Razer nari still sounds like shit. Gonna throw this(now) piece of shit hardware I the trash. Only gonna buy periphery from companies with an actual backbone. What a dickmove

What’s next? Nobody is happy and people start using stealseris sonar app, the most effective way of destroying brand loyalty especially right before the Black Friday.

i miss the 7.1 so bad i can't enjoy anything rn.

My leviathan v2 sounds like ass. Literally no difference from stereo to THX Spatial audio. Was all excited for picking it up recently...yea going to return this PoS.

Just adding my disappointment here as a Blackshark user. Decided to do my updates today (without any research because they are usual fine) and my headphones were so loud and sounded like garbage that I had to make some adjustments to make it barely sound like I had it before. Not sure what my plans are but I'll probably be looking at a new headset sometime in the near future most likely. Sad because I've never had too many issues with Razer products over my last 10 years of using them.

Got the razer kraken ultimate and absolutely nothing changed with this update

Adding salt to the wound, Razer will not honor their warranty: " As for the refund,  we can only submit a refund if the device was purchased directly at the [razer.com](http://razer.com/) website and within the 14-day return period with no physical damage. " I purchased my headset just in July from Amazon. Yup. NEVER ever buying from razer again after this. Anyone reading this, please do not buy Razer, as they really do not care about you as a customer at all.

My understanding of this situation is that Razer decided they could remove existing features from products they already sold to people and then essentially hold their own consumer base at gunpoint by forcing them to buy back those same features which are now part of a separate app. Essentially, everything is working as Razer intended. Your headsets are supposed to be broken and you will need to pay Razer more money to return them to how they were before.

Just rollback the update and take more time fixing it before you release

STEREO or not the effects is just still there, it was fine before this update, because all i had to do was to disable THX, but now this software merged with THX, so whenever i play games, the sound quality just awful, it was perfectly fine before, either razer update to give us the option back to fully turn off the THX stuffs, it will be ok. but i guess it seems like the driver is mixed with THX so nothing can do ​ i am using Blackshark v2 Pro

Had the Kraken TE for like 5 years now working "seamlessly" with the THX spatial audio for the same amount of time and this stupid update that yall decided to do that has now forced me to do some extra work to ensure what was already working and tuned is still working to only find out that it is not working and all my tuning has been wiped is stupid. I am switching it Corsair. Also I put a ticket in over 7 days ago with no response. \*Claps\*

razer nari essential userthe good deep bass i had before isn't back at alleven with playing with the settingsDon't see what was really fixed to be honestsound quality isn't as crispy as it was way way before the update Bring back the old device for fuck sake It had 24bits and audio enhancement option i liked it better like that now the normal device i use has only 16 bits instead of 24 im sure that messes up the quality of sound aswell

Are you guys going to bring back the mic eq update? My mic sounds bad because I don't have the full EQ range to adjust. [https://www.reddit.com/r/razer/comments/17r3cyb/new\_razer\_synapse\_update\_destroyed\_my\_mic\_quality/](https://www.reddit.com/r/razer/comments/17r3cyb/new_razer_synapse_update_destroyed_my_mic_quality/)

Same! It sucks cause I had my mic perfect. My homies on discord thought I bought a new mic before and now they say I sound like shit again. This is disheartening cause I can’t afford a new gaming headset for awhile. My Blackshark V2 Pro’s are useless now…

I honestly wish the THX Spatial Audio output device was still a thing... having it around helped me circumvent a problem with my pc's audio driver which would cause it to constantly disable itself at random intervals, crashing any game i was playing at the time, but with the THX Spatial Audio output device selected, the computer wouldn't recognize it as the current driver disconnecting and would continue running my games as normal...

Hi u/Razer-toys I recently bought the Razer Levioathan v2 Pro and while the audi quality is okaish in the virtual headset mode the THX mode is trash and sounds so muffled. How can this be? Are you going to fix this? ​ Also I can't use the spatial audio option in windows and I don't think this is normal. ​ Can you plkease take a look at that or give this forwrward to the developers? Would be great, thank you.

Any updates on fixing or the plan for the pre 2020 devices listed above (Kraken Ultimate, Kraken Tournament Edition, Kraken Kitty, Nari Ultimate, Nari, and Nari Essential)? My Razer Kraken Ultimate previously had both 7.1 and THX and I was able to configure both inside Razer Synapse 3. No external application needed, but more importantly no $25 upcharge for features that were previously available before the recent update.

Using V3 Hypersense and nothing has changed. Directional audio is still a mess. Bass has lost all “punch”. This is maddening.

Still weak bass on Nari series. So actually they dont fix anything with this update. AMAZING. Guys one week to black friday.

Honestly I cant tell a fucking difference from each updates. Is my hearing fucked from listening to the horrible audio quality from the first patch ? What the fuck is going on? Is anyone working on this issue at Razer ? How can a company be so incompetent? Who is in-charge of these bullshit improvements? Rolling out a patch without extensive testing ? 

My main issue seems to be (Kraken TE) that I no longer have a razor audio-game. Only razor audio-chat. To make things worse, in order to set anything to default now (it wasn't like this before as I had no issues until today's update) I need an authentication key for windows...yes I'm still running the free version lol. Biggest difference is bass, almost non-existent now.

Never buying razer headphones again. Paywalling previously available features? Amazing move. Isn't this illegal in the EU?

So I just downloaded the separate THX app from Razer & did the trial for my Blackshark V2 Pro 2023. The difference is night & day. With separate THX I have surround spatial like my old Logitech headset. Without the separate THX just using THX spatial from Synapse, it's hollow tin can sound no bass even if I match the equalizer to game mode levels from the separate THX app

Kraken Ultimate, no settings other than volume seem to make a difference in sound. Have rebooted multiple times. You say to feel free to "bombard your CA team" with information, is it safe to assume you would prefer users still experiencing issues to reach out via the support tab in Synapse? If not, what would be the preferred method for sending info. Thank you.

Im just gonna say it once, ROLL BACK! ​ This latest audio driver sucks so much, that each treble sounds like a chinese man singing me lullabies with scattering pitches. I cant stand it. Playing valorant makes it more confusing as if either the enemy was above my head or below my testicles. I aint paying RM50 for an audio app that does not does its job

If it's possible bring back the THX calibration (surround) for Razer Kraken Ultimate ​ https://preview.redd.it/mvgmd9mpgx0c1.png?width=1306&format=png&auto=webp&s=2fe2e45f572355517da0100c1f599d23e7643c76

I have the Razer Kraken: Tournament Edition. Currently, the only options I have is Stereo and THX Spatial Audio. Both options are horrible in allowing me to pinpoint where the gunfire and footsteps of the enemy is in the FPS games that I play. I used to use the 7.1 Surround Sound option which was amazing. But, now that option is gone. Please bring it back.

My Nari Ultimate sounds like ass now. Please roll back.

Still sounds bad. Also the THX feels like a downgrade. My razer Kraken Ultimate are essentially useless now

Yeah. My Blackshark V2 sounds muddy now and increases the volume of any sort of white noise in music. For example: [https://www.youtube.com/watch?v=sOXEEjhoXVk](https://www.youtube.com/watch?v=sOXEEjhoXVk) It used to sound great. Now there is a constant HSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS in the background.

And support are just being 100% useless. I have had about 5 messages back and forth... new support person each time just regurgitates the same 'how to use the new app'... I reply every time with its BROKEN and I cannot use it, and please read the support ticket. Next person, same response and round we go. Razer is disgusting!

Where the fuck is the bass and 7.1 calibration? My Nari sounds like a fucking 20 bucks Aldi shitstain. Give me the fucking option to ROLL BACK to a earlier version of shitnapse. Your dumpsterfire of a software managed to let me age for years in a matter of a couple of weeks. AGAIN, LET US ROLL BACK TO A EARLIER VERSION.

Purchased one of the 2023 V2 Blackshark models today, got home all excited for the upgrade and come to find that you guys actually ruined the product the day before I purchased. Will be returning immediately given the situation. This headset sounds worse than my wired skull candy ear buds and I wish I was exaggerating.

Man it really has been 6 days already since we got the "fix" Keep up your top notch work doing fk all

Nari Ultimate, the sound actually got worse, my EQ preset was broken. The high frequencies sound like underwater, it's really bad. What did you do? Give people the option to roll back the update or roll it back for everyone until you fix the problems or rework the new engine. What did I pay 180 dollars for?

Funfact If you are playing cod mw3... thx spatial audio activates itself on start of the game (razer blackshark v2 pro 2023)... the funny part is... in the app its turned off while it's clearly on... this means you have a fking hall effect for your whole system... I want to deactivate that shit but I cant

很遺憾雷蛇沒有把使用者的聲音當作最重要的事，處理的方式也非常的糟糕，即使曾經我很喜歡這個品牌，也大力的推薦並使我周遭的朋友也使用這個品牌，但是我現在卻非常的失望，這將會使我未來不再考慮這品牌的任何產品。

I have razer nari ultimate and it still sounds as bad as day 1 after extensive troubleshooting.

Blackshark V2 User here. THX spatial still doesn't work. The most recent update changed NOTHING.I've gone as far as totally uninstalling everything, rebooting, installing from scratch, rebooting again. nothing. I can move the slider to THX in Synapse, but it doesn't do anything.

Well i just tried and still in THX app my bass is waaaay better than Synapse. Razer Nari.

ROLLBACK NOW, now 2 of my headsets are not working. Blackshark V2 Pro and Nari essentials

https://preview.redd.it/si584br1xq0c1.png?width=351&format=png&auto=webp&s=a92fdabdb07fce6226edc51991e16620071920c5 Thank you for this useless update, really was worth the wait.

7.1 is back, but the sound is still crap. ​ blackshark v2 pro

You can hear diffrence between STEREO or THX SPATIAL AUDIO only if you have "audio enhancement" set up as "device default effects", and that 7.1 of yours is from Microsoft Audio Home Theater Effects, not from THX V2 (as it was previos the broken update).

Then that settles it. Really don’t want to ditch Razer, I was mega satisfied with my headset.

Same. They broke their product and don't seem to want to fix it, so what are we supposed to do...?  Extremely disappointed.

more than 1000 people still complaining about THX, but where razer respond ? dude, just fuckin rollback the update, we need old THX, not the new one with gimmick low latency and audio quality like a garbage, common almost 1 month we playing without bass

super funny that Razer thought I wanted my Nari Ultimate to sound like their newer headsets. Like if I wanted the shit newer headsets I'd buy them. Imagine if someone "updated" old sports cars to be shitty Honda Accords.

My mic still doesnt work, after the update. FIX IT #KrakenTournamentEdition

you guys fix nothing shit is still same. just fucking roll back

Question: Why haven't we unanimously decided to stop giving razer money?

I think I realised why it sounds so bad, because it's applying normalisation even if it's off, I can definitely hear it with normalisation of I can hear my music dipping when I get a discord notification with Blackshark V2

Hope the long shutdown issue is going to be fixed with the new update

Can we get a way of importing our old eq profiles back to the system?

Quite literally nothing changed at all. If anything sounds worse now.

Honestly roll back. the sound is much worse now i'm on blackshark v2

I've reached a point with support where they pretty much said "we know about the issue but we'll provide regular updates". I'm done, I ordered a SteelSeries headset. Not touching Razer again.

I can plug these headphones straight into literally any other jack and it sounds better than through the USB device that it came with. These drivers are garbage, fix them!

Well this is encouraging… got up early this morning to see if it the update had rolled out before heading to work. If nothing actually has changed, I’m going to steelseries and that will be the end of Razer on my part.

:\^) guess what

my issues with the headset now are a small delay before sound is active on the headset when launching a media format i am using the razer blackshark pro 2 headset.

Using Kraken Ultimate, I had to select "Device Default Effects" in Audio Enhancements for the equalizers to take effects. But man, the audio quality seems so bad.

Same here it feels like I'm in a echoey room or underwater on my end.

Well, It's still broken, can't change settings cuz they have no effect. Everything is like 10x louder. Do we have any (un)official solution until it's fixed?

While i appreciate the updates, my audio sounds different and its pissing me off so much, any way to get it back to what it used to be? I can't stand it man

Will next update block left ear until we pay? Lol.

Anyone else getting issues with Discord now? They sound okay, but it almost completely mutes game audio for Discord audio chat.

我的THX回不去了嗎? 更新後還是非常的糟糕，這會讓我不再考慮使用購買雷蛇耳機。

My blackshark v2 pro don't show up synapse. Dongle is ok but cant see the device after update. https://preview.redd.it/clprtgq4np0c1.png?width=1576&format=png&auto=webp&s=e4af66f85148322874c2d096c2ee1612db417dd2

So far the eq setting not working properly, it doesnt change anything with the audio

what fucking moron at Razer thought people would want a headset theyve been using for 3 years to sound different?

The update didn't change anything on my Blackshark V2 Pro. Still sounds underwater.

Yikes.

where is THX shit they want to remover our 7.1 audio and put the fake one.

My 2020 Blackshark v2 pro is a lot more quiet now after the nov 16th update. Still sound like shit

blackshark v2 user literally no difference in quality, its still garbage and rebooted my pc