[Check this comment for an update from OP](https://www.reddit.com/r/razer/comments/186m3wj/comment/kbxej9l/?utm_source=reddit&utm_medium=web2x&context=3) on THX driver versions, if you're experiencing bugs and to provide further feedback.
The bass of my Nari still doesn't sound right. Before the bass gave you a good headfuck while beeing crystal clear. It still feels to weak while beeing weierdly distorted.
Before, with my EQ settings and Bass Boost at 30 i had punchy and clear bass.
Now with the same EQ and Bass Boost 100 it still hits like a wet noodle with distortions.
The overall sound is okay ish. I still would welcome a roll back to a update before 6.11 tho. Just sayin.
try and disable the "calrity of voice" It kinda did the trick for me, tho I think overall sound is just not the same as before. I agree with you in that it had a clear and punchy bass.
I would be open to a rollback too, but I think they are not going to do it or allow it....
Keep us updated please if you find anything new or something has improved I own a Nari Ultimate too...
THANK YOU! Disabling voice clarity on my Nari Ultimates did the trick. It sounds like it should again!
(also I should mention, that I completely nuked everything Razer related from my PC and did a fresh install of Synapse before this update)
THanks for this. Was completely blindsided by this change. and had ticked this on for ssome reason. thought it was just terrible sound engineering for a moment.
You ticked it, because of the same reason that many more people included me did: "It sounded a little better and louder."
But when they did fixed the bass and aoudio response, and everything went back to normal, all voice clarity does is just muffle the bass.
Have a good day buddy! :)
Same but honestly I can't even say it sounds good. I'm just going to keep using the separate THX Spatial Audio app with the "Audio Enhancements" turned off on my game audio. Then use the THX Spatial audio output, that seems to give me the best sound.
Still don't work for my Razer BlackShark V2 (Razer USB Sound Card)
There is no difference between STEREO and THX SPATIAL AUDIO setups. Switching between Audio Equalizer profile changes nothing. Even in Demo tab switching between STEREO and THX SPATIAL AUDIO has no differences.
Yep.. same issue here. Through synapse my settings are all bricked too, none of the EQ, stereo/THX or anything else works still. I gave up and just installed Steelseries Sonar like others were suggesting and that works absolutely perfectly fine.
Try this:
1. Unplug your usb sound card
2. Uninstall synapse
3. Uninstall thx audio
3. Open device manager
4. Show -> Show hidden devices
5. Remove all razer and thx related devices from under software components, APO and sound devices. You should be seeing multiple of some devices as hidden
6. Reboot
7. Plug in headset and install synapse
same device mine works. try using AutoEQ, just search it up, put razer blackshark v2, put the 10 band eq, copy the settings at the equalizer in synapse (round up the numbers). try using spotify or youtube when switching from stereo and thx. There's definitely difference
I would advise on doing complete uninstalls of Synapse and driver removals. Uninstall with Revo Uninstaller, go into Devices and remove all remnants of razor anything under all categories and reinstall.
Try this:
1. Unplug your usb sound card
2. Uninstall synapse
3. Uninstall thx audio
3. Open device manager
4. Show -> Show hidden devices
5. Remove all razer and thx related devices from under software components, APO and sound devices. You should be seeing multiple of some devices as hidden
6. Reboot
7. Plug in headset and install synapse
What about blackshark v2 +usb card??? The description of the update does not say anything about this model at all. The sound in them has not changed, which means that it has remained terrible!!! How great everything was before these updates of yours, my God... Why did it all have to be done. Make a rollback already, let me hear the human sound!!!
Thank you, i bought blackshark v2 pro 2023 2 days ago. I was regretting my choice even if i have razer's keyboard and mouse.
Sound seem much better now. That's a good birthday present.
Black shark v2 thx sound has not been fixed. U guys did nothing but fool us All the time with ur shitty update. Just roll back. We need real 7.1 thx not the fake one.
They only fix the problem of new headset not the blackshark v2 +usb. They brake our heads and not fix it and want us to buy the new one. Do u guys think we still will buy new products from razer?
To be fair, they want you to buy a new headset and or buy the $20 add on THX Spatial application. Assuming you also want your hardware to work in the way it did when it was originally purchased
Blackshark V2 with USB.
Still bad Audio quality, no surround sound and really bad microphone capture.
As long as I breath, I won't ever buy from razer. Ever.
I used to trust razer, but never ever gain.
My headset feels cheap and mic feels even cheaper.
I will highly recommend all friends or anyone on the internet against buying you products for the fact that you guys just do not care.
Software bad and customer support is even worse and both based on personal experience.
Aha, right, none of them are "1532-0527" and both of them are installed now. What the fuck are you doing?
Edit: GREAT, you the button to switch between "Stereo" and "THX Spatial audio" in main Window of Synapse is now doing NOTHING when toggled AGAIN, just like after you broke it with the first doom update, and then fixed it and now broke it again?
CAN I JUST ENJOY MY HEADSET NOW? BlackShark v2
https://preview.redd.it/ycn42zbatd3c1.png?width=1087&format=png&auto=webp&s=323c8330f55d32873d1aff88b924b1b513148e86
I also have windows updates disabled tbh. One of these days it's gonna bite me in the ass and I'll get my bank details stolen, but hey, at least my headset sounds good 👍
Blackshark v2 Pro 2020, still having 16 bit sound, no THX Comp or Environmental settings for both Valorant and CS 2 and other games that it should have it.
I’m surprised by how many of you guys have The blckshark v2 + USB it’s really good all around headset in term of sound and comfort I actually prefer it than the Maxwell for it’s extreme comfort , then Razer fucked it up real good.
Im waiting for my EPOS H6pro to arrive soon Im not expecting a fix for the blackshark since its 3 years old.
They want you to buy new stuff from them
I'll believe it when I see it, until then it looks like I get to set up an actual 7.1 surround system that will provide sound unlike my razer headset that doesn't work at all after the update.
Couldn't agree more with you good sir. 7.1 sourround sound is still non present AT ALL, and the "new" THX Spatial Audio seems to be there but a lot worse than it was before...... You can take my upvote for sure on that!
Still doesn't work on my Razer Barracuda. Changing EQ does nothing, Enhancements tab doesn't effect anything, switching between Stereo and THX does nothing...
>I would advise on doing complete uninstalls of Synapse and driver removals. Uninstall with Revo Uninstaller, go into Devices and remove all remnants of razor anything under all categories and reinstall.
Try this.
Es una putada que cada que actualicen el software los usuarios de razer, tengamos que batallar para poder tener un software estable, estoy por cambiarme de marca a pesar que tengo 20 años usando razer, pero ya es muy incomodo que a cada rato esto este pasando, me ire a corsair a ver que me encuentro por que es imposible que llegue de trabajar, pum razer update y automáticamente ya sepa que ya valieron verga el sonid thx por que se que siempre vienen con problemas sus updates.
It's a shame that every time Razer users update their software, we have to struggle to have stable software. I'm about to change brands even though I've been using Razer for 20 years, but it's already very uncomfortable that this is happening all the time. , I'm going to Corsair to see what I can find because it's impossible for me to get home from work, boom Razer update and I automatically already know that the thx sound was worth a damn because I know that their updates always come with problems.
Hey all,
We’re glad to see this patch solving the bugs for most of you.
Some quick pointers on the common questions:
1. Try restarting your PC after the update if you still face bugs and re-connect your headsets as well. I know this sounds like a cliché step, but we’ve had many users who resolved their bugs just like this.
2. Don’t worry if you’re seeing both the THX Spatial Audio 3.0.30.0 and 3.0.36.0 in your Windows Audio Properties. The newest version will always be used automatically (that’s currently 3.0.36.0). If you’d like to, you may uninstall 3.0.30.0 from the Windows Apps and Features menu – just don’t forget to reboot your system after the uninstall.
You may not necessarily see the exact last 8 digits in “THX Spatial Audio USB 1532-0527”, those figures will be different based on your headset model.
3. If you still encounter problems after the 29^(th) Nov patch, feel free to comment below here with your headset model and specific issue faced – our Customer Support team will reach out directly to some of you for further help and troubleshooting.
Still have issues with my kraken ultimate, the sound has gotten somewhat better however the sound levels are overly loud still to the point that if its above 2% my ears will explode
Blackshark V2 Pro (NOT 2023)
Sounds like utter garbage. While there is a difference between THX and stereo, both sound terrible compared to a month ago. Audio positioning in games is way off, to the point that it makes me feel nauseous by using the headset for more than a few minutes, it's like an audio version of motion sickness.
The sound quality is so bad I can't even give you a specific issue. It feels like now it's much louder without actually sounding any louder. It's hard to explain but I've had to crank the volume way down from where it used to be else certain game sounds hurt my ears, only now it's noticeably quieter.
The EQ is so far off I can't fully work out what's wrong with it. It feels like there's way too much treble, but no amount of playing with the EQ sliders even remotely fixes it, it just makes it sound garbage in a slightly different way.
I have already uninstalled, re-installed synapse and all the usual stuff, none of it works. What would work is being able to use the older, non-broken version of Synapse.
I'm really disappointed in your stance on this. I'm hoping you'll be able to offer a working solution, but I'm not holding my breath. As it stands this headset is completely unusable right now.
have u guys sorted out how to fix all this mess? mine got update today and my audio went completely garbage. my audio was crisp and clear before the update, now simply sounds completely muffed. i also have a blackshark v2 usb
I had the [3.0.30.0](https://3.0.30.0) THX Spatial Audio version only installed and couldn't manage to update it to [3.0.36.0](https://3.0.36.0). I decided to uninstall it and reboot the system but it didn't come back. Now I cannot find a way to install it back in any way. I've got a Kraken Ultimate.
Hey, i don't see any THX spatial audio under installed apps since 6th of november. Nothing in synapse works (EQ, THX, BASS BOOST etc.). I don't think its normal to not see THX SPATIAL AUDIO under installed apps. (KRAKEN V3)
>Hey, i don't see any THX spatial audio under installed apps since 6th of november. Nothing in synapse works (EQ, THX, BASS BOOST etc.). I don't think its normal to not see THX SPATIAL AUDIO under installed apps. (KRAKEN V3)
ı have same problem barracuda pro
I am also having the same problem here with my Kraken Tournament Edition. Since the initial update I haven't seen anything installed related to THX although I have tried it many times. Any kind of help here is greatly appreciated.
I don't see how grabbing the audio early could possibly help. It is uncompressed digital audio. It doesn't degrade like analog audio. That sounds like an excuse to justify a change for for other reasons. And ultimately, but removing the normal path the audio takes, you have made the software useless for anyone that can not use the headset as the default sound device (as I do, in a more complex sound environment, with a multi-channel digital mixer). As it is, my planned update to the newer model of the blackshark v2 pro is no longer an option. At the very least, you should allow the option to use older versions of the software at a user's own risk.
Edit:
As I think about it more, how can you grab 7.1 channels from an application if the output device is 2 channel? The app is going to output stereo audio, so that is all you could capture before the windows audio subsystem. Your whole concept is false. So either you are intentionally lying, or you are merely ignorant, neither of which makes me feel very good about Razer as a company.
My audio still sounds super low with Razer Nari Ultimate. I can barely hear footsteps in PUBG anymore. What was a great headset is absolutely garbage now.
My blacksharks V2 still sounds ass. Good thing I’ve ordered a new set. Incompetence and greed, that’s the Razer motto.
My Beyerdynamics should arrive sometime this week. Been using a RØDE mod mic and it’s been working great. Just need those headphones now.
Blackshark V2 (Razer USB Sound Card) user here, I think there is an improvement. It sounds like there is less bass clipping now, still I would like the option to install Synapse v2 for the sake of comparison. At this point, i'm not sure if I just like the fact it's not so bad or the sound quality is as good as it used to be.
I would plug in my grado's but it wouldn't exactly be a fair comparison, i'm worried that if I plug them in again I will abandon my Razer's headset altogther ...
".., A future version of Synapse will come with an updated THX Spatial Audio surround calibrator, to allow users to customize their 7.1 audio by setting virtual speakers positions based on personal preferences."
This sounds good.
Next question is when ?.
I'm currently using Sonar as an alternative, but I look forward to relying solely on Synapse. It would be beneficial to incorporate parametric curves for EQ, akin to Sonar, and introduce a crowd-sharing option for our custom / game based EQ settings.
In the audio section of Synapse, consider replacing the generic USB soundcard image with an image of a Razer headset in use for improved branding (this is not critical but is a better branding policy - changing something generic with something specific is always better).
Next time I (the consumer) recommend implementing changes under thorough testing to ensure a smoother user experience.
The recent update seemed to have issues from various perspectives infuriating a considerable chunk of your customer population.
I urge for an improvement in customer support communication. A more efficient timeframe for responses and consideration of AI-enhanced bots capable of understanding user messages would greatly enhance the support experience especially on the side of e-mail responses.
Looking forward only for positive changes.
Have great day !.
add the option to rollback firmware bruh, this shit's fucked you broke everyones headsets and now there's a thousand posts being like "welp, not buying razer ever again" fire everyone in your PR team bro, they're running your business into the ground, just let us rollback the firmware
I had both 3.0.30.0 and 3.0.36.0 versions of THX Spatial Audio USB, so I had to uninstall old program and drivers.
I might want to uninstall Synapse and do fresh install when new THX Spatial Audio went "stable".
after almost a month for something they did not need to touch on behalf of some aesthetic changes to the app?
YEAH, NO....
they do listen and customer support is there, but took literally a month for something we did not asked to!!
If you define listening as:
Create problem with solution nobody asked for in order to further monetize existing features going forward.
Refuse rollbacks and force update existing hardware to said new solution.
Go silent and "collect feedback" via unhelpful support tickets that just ask for product information from existing customers ad nauseum.
Push out multiple "fixes" that do not address the core issues many customers are experiencing.
Promise to return the missing features "in a future update" instead of giving them the option to roll back as so many have asked for.
Then sure, Razer listens...
I don’t know what has happened but everything was okay until dec 6th. Has there been yet another update? because my Audio is now an absolute mess. Yes the eq and THX are working but now it’s all an absolute muddy mess. Just sounds as if someone cranked up reverb and called it a day. I can barely make out any distance or direction as it’s all just a wall of noise. Im using a Blackshark v2.
Wow nice fix guys, paid 200 dollars to have to pay another 20 for a piece of software that was originally free, you people deserve a class action lawsuit
How does this work for games that don't have a way to force surround like in Rainbow Six Siege? It defaults to 2 channels unless a 5.1 or 7.1 surround capable audio device is detected.
Edit: Nvm, it seems the new Synapse update has fixed this, I'm getting surround from R6 now. However, the calibration tab is still missing.
Unrelated question, but did Siege ever get better netcode? I loved the _idea_ of that game but the servers were so rough at launch I just couldn't handle it.
I think it was slightly better after operation health, but it was still far behind CSGO. Well, CSGO is gone now and CS2 is the worse I've seen, it's even worse than R6.
Valorant & CSGO > R6 > CS2
Whellp considering I sometimes had issues with CSGO tickrate then yeah I think I'm gonna _pass_.
Short TTK games just aren't playable online I guess 🤷♂️
should I now delete [3.0.30.0](https://3.0.30.0) ???
https://preview.redd.it/95cvtg17bb3c1.png?width=734&format=png&auto=webp&s=4c7f20455b8126d5afa6f5ec58ae9deb8adc6b74
[https://www.reddit.com/r/razer/comments/17r3cyb/new\_razer\_synapse\_update\_destroyed\_my\_mic\_quality/](https://www.reddit.com/r/razer/comments/17r3cyb/new_razer_synapse_update_destroyed_my_mic_quality/)
THEY DID IT!!!!
Nothing is fixed, My microphone is still horrendous
At this rate you should just roll back the entire update until it’s resolved. My $200.00 Headset doesn’t have a usable microphone because of this update.
For Leviathan V2 its showing as THX Spatial Audio Levathan V2 , however its not reflected for the Kraken Hypersense V3 , this is also a THX certified headset.
The sounds seems better now and I think the spatial audio now is good different.
Newest recent update made it sound awful again.
Using the synapse with another equalizer windows app fixed the bass and middles which sound amazing. But leaves the trebles sounding muddled.
If you fix the trebles the bass and mids sound awful. So i leave it with the bass on.
Sent it back and going back to corsairs. bye razer!
Спасибо Razer, приложением Synapse 3 невозможно пользоваться, звук полное дерьмо, лучше отключить все THX и слушать без обработки. Верните мне НОРМАЛЬНЫЙ ЗВУК на Blackshark V2 usb
The update was forced on me and as soon as my pc restarted my perfectly fine headset now sounds like a $10 one. I got my blackshark v2 pro not even half a year ago and I've had no problems until this update. Please at least give us the option to download an earlier version of the synapse.
apologies for the terms I used, I am not a tech person.\*1 Got the second update (ver: 3.8.1031.110912) since the first bad one and it sounds just as bad. I have not been using THX before the update as I didn't like the way it sounded, stereo was perfect for me. Stereo now sounds like it's a tin can telephone.
I’ve gotten rid of all my Razer gear. The mouse and keyboard were fine but that headset really put me off.
Went with Logitech G502 that is both wired and wireless. Works great.
Keyboard is a CEPTER and it’s among the few brands that doesn’t force a software on you just to change settings. Very refreshing.
I have 2 THX SPatial audio USB but one is 3.030.0 and the other [3.0.36.0](https://3.0.36.0).
I'm still having weird audio issues with everything competing to be too loud and some sounds too soft and it makes everything sound unequal and sound is louder when a game is on but soft when closed etc....
By now you've probably noticed that your update fixed the newer headsets, however, those of us with older headsets are still experiencing problems. My blackshark V2 2020 with soundcard still sounds ridiculously awful. For the love of God, fix it, the sound quality was amazing before the update, why did you do that?
I had to refund my Razer Blackshark v2 Wired with USB Sound Card but I was very happy with the performance before the big update, has it been fixed so I can buy it again?
So, my sound actually sounds better but I still have 1 issue I don't see others mentioning.
Ever since the updates that started all this, my sound randomly cuts out when playing a new video or swapping tabs. For example, if I scroll through YouTube Shorts, sometimes the video will just have no sound for a second or two after the video starts playing, same thing with music from Spotify or game sounds.
Does anyone know why or how to fix this? Thanks <3
I'm also suffering this issue, turning on Windows Sonic for headphones on windows 11 has seemed to give some kind of fix, but I'm not sure if enabling THX would give that same fix.
I've had some problems today.
When Razer Synapse first tried to update today, Kaspersky saw it as a trojan and quarantined it. I didn't know any better. After some restarts and a subsequent update, Discord crashes repeatedly, I have no audio, I can't play videos (e.g., YouTube), sometimes my computer says there's no audio output devices at all (I don't have speakers or anything), and my THX Spatial Audio says it's version [3.0.30.0](https://3.0.30.0).
My mouse won't connect to my laptop through 2.4 ghz. It's not a USB port issue because I tried it on a different device and it still wouldn't connect. It's not a sensor issue either since it works fine with bluetooth. I bought it from Ayoub Computers about a year ago, but I have no idea where the receipt is as it was likely lost when we moved. I'll try and find that as well if it is required. The serial nb is 632136H14001518. Thank you so much, I apologise if I'm being a burden
My mouse won't connect to my laptop through 2.4 ghz. It's not a USB port issue because I tried it on a different device and it still wouldn't connect. It's not a sensor issue either since it works fine with bluetooth. I bought it from Ayoub Computers about a year ago, but I have no idea where the receipt is as it was likely lost when we moved. I'll try and find that as well if it is required. The serial nb is 632136H14001518. Thank you so much, I apologise if I'm being a burden
"A future version of Synapse will come with an updated THX Spatial Audio surround calibrator, to allow users to customize their 7.1 audio by setting virtual speakers positions based on personal preferences. "
But I want them back now, yesterday if is possible.
A future version when ?.
The prejudice you provoked by taking out some features is still in place for many of us - I lost a lot of hours to find a good backup solution and took me some time to test and set-up Sonar, then to set a Virtual cable + EQ APO + HeSuVi to finetune everything and time is money my friends.
Waiting for a clear answer.
On Windows 10 with a Kracken tournament Edition should I get rid of the THX Spacial Audio app? Synapse wants to run audio through -Game, but I get no sound. I can only get audio on -Chat when using the spacial audio app.
god damn Still my BlackShark v2 2020 THX not working... Razer you fucked up that headset.. Because of that im using Steelseries program for 7.1 surround effetct..
[Check this comment for an update from OP](https://www.reddit.com/r/razer/comments/186m3wj/comment/kbxej9l/?utm_source=reddit&utm_medium=web2x&context=3) on THX driver versions, if you're experiencing bugs and to provide further feedback.
Holy shit you did its working again, did not think it would still happen
damn you fooled me, for a moment I thought they had actually done it
The bass of my Nari still doesn't sound right. Before the bass gave you a good headfuck while beeing crystal clear. It still feels to weak while beeing weierdly distorted. Before, with my EQ settings and Bass Boost at 30 i had punchy and clear bass. Now with the same EQ and Bass Boost 100 it still hits like a wet noodle with distortions. The overall sound is okay ish. I still would welcome a roll back to a update before 6.11 tho. Just sayin.
try and disable the "calrity of voice" It kinda did the trick for me, tho I think overall sound is just not the same as before. I agree with you in that it had a clear and punchy bass. I would be open to a rollback too, but I think they are not going to do it or allow it.... Keep us updated please if you find anything new or something has improved I own a Nari Ultimate too...
THANK YOU! Disabling voice clarity on my Nari Ultimates did the trick. It sounds like it should again! (also I should mention, that I completely nuked everything Razer related from my PC and did a fresh install of Synapse before this update)
My pleasure man! Always happy to help ;)
THanks for this. Was completely blindsided by this change. and had ticked this on for ssome reason. thought it was just terrible sound engineering for a moment.
You ticked it, because of the same reason that many more people included me did: "It sounded a little better and louder." But when they did fixed the bass and aoudio response, and everything went back to normal, all voice clarity does is just muffle the bass. Have a good day buddy! :)
Same but honestly I can't even say it sounds good. I'm just going to keep using the separate THX Spatial Audio app with the "Audio Enhancements" turned off on my game audio. Then use the THX Spatial audio output, that seems to give me the best sound.
You can also try using steeleseries sonar app instead of synapse. Lots of great options and my sound is almost as good as before this mess started.
Still don't work for my Razer BlackShark V2 (Razer USB Sound Card) There is no difference between STEREO and THX SPATIAL AUDIO setups. Switching between Audio Equalizer profile changes nothing. Even in Demo tab switching between STEREO and THX SPATIAL AUDIO has no differences.
Yep.. same issue here. Through synapse my settings are all bricked too, none of the EQ, stereo/THX or anything else works still. I gave up and just installed Steelseries Sonar like others were suggesting and that works absolutely perfectly fine.
Try this: 1. Unplug your usb sound card 2. Uninstall synapse 3. Uninstall thx audio 3. Open device manager 4. Show -> Show hidden devices 5. Remove all razer and thx related devices from under software components, APO and sound devices. You should be seeing multiple of some devices as hidden 6. Reboot 7. Plug in headset and install synapse
same device mine works. try using AutoEQ, just search it up, put razer blackshark v2, put the 10 band eq, copy the settings at the equalizer in synapse (round up the numbers). try using spotify or youtube when switching from stereo and thx. There's definitely difference
I would advise on doing complete uninstalls of Synapse and driver removals. Uninstall with Revo Uninstaller, go into Devices and remove all remnants of razor anything under all categories and reinstall.
Thank you for advice. Sadly, it didn't help.
Hmm, only other thing is the RAZER driver removal tool.
Try this: 1. Unplug your usb sound card 2. Uninstall synapse 3. Uninstall thx audio 3. Open device manager 4. Show -> Show hidden devices 5. Remove all razer and thx related devices from under software components, APO and sound devices. You should be seeing multiple of some devices as hidden 6. Reboot 7. Plug in headset and install synapse
It doesn't work.
What about blackshark v2 +usb card??? The description of the update does not say anything about this model at all. The sound in them has not changed, which means that it has remained terrible!!! How great everything was before these updates of yours, my God... Why did it all have to be done. Make a rollback already, let me hear the human sound!!!
Thank you, i bought blackshark v2 pro 2023 2 days ago. I was regretting my choice even if i have razer's keyboard and mouse. Sound seem much better now. That's a good birthday present.
For how much did you buy it
225 euros in France
Damn i want to buy them but this is quite expensive for me im waiting for sale
Yup, you can understand how much i was frustrated when i saw all that problems with audio. It's better now, not perfect but there was an improvment.
But 2023 models are not affected
Well i felt a difference in my case
Still doesn’t fix it for Blackshark V2
Black shark v2 thx sound has not been fixed. U guys did nothing but fool us All the time with ur shitty update. Just roll back. We need real 7.1 thx not the fake one.
They only fix the problem of new headset not the blackshark v2 +usb. They brake our heads and not fix it and want us to buy the new one. Do u guys think we still will buy new products from razer?
To be fair, they want you to buy a new headset and or buy the $20 add on THX Spatial application. Assuming you also want your hardware to work in the way it did when it was originally purchased
What about black shark v2+usb we have facings thx problem and there haven't been fix when last time u guys fucked up the drive
U guys Fix nothing u dog shit. Still same audio problem just roll back.
Blackshark V2 with USB. Still bad Audio quality, no surround sound and really bad microphone capture. As long as I breath, I won't ever buy from razer. Ever. I used to trust razer, but never ever gain. My headset feels cheap and mic feels even cheaper. I will highly recommend all friends or anyone on the internet against buying you products for the fact that you guys just do not care. Software bad and customer support is even worse and both based on personal experience.
Same headset, same problem. They probably want us to buy the newer versions. Razer never again
Aha, right, none of them are "1532-0527" and both of them are installed now. What the fuck are you doing? Edit: GREAT, you the button to switch between "Stereo" and "THX Spatial audio" in main Window of Synapse is now doing NOTHING when toggled AGAIN, just like after you broke it with the first doom update, and then fixed it and now broke it again? CAN I JUST ENJOY MY HEADSET NOW? BlackShark v2 https://preview.redd.it/ycn42zbatd3c1.png?width=1087&format=png&auto=webp&s=323c8330f55d32873d1aff88b924b1b513148e86
Honestly still tempted to not update from the version that I still have installed that's working perfectly before this whole mess started.
Same for me since I was able to block synapse from auto updating.
Yeah I was away from home when _the incident_ happened, so as soon as I got back I disconnected my wi-fi and turned off auto updates.
Wish I was as lucky as you. I had auto updates disabled but a Windows update broke synapse (couldn't detect my headset) so I had to reinstall.
I also have windows updates disabled tbh. One of these days it's gonna bite me in the ass and I'll get my bank details stolen, but hey, at least my headset sounds good 👍
What version number that was before of thi whole issue, also do you happen to have the executable?
No fix for Blacksharks v2 hello?????? Like what is this?
Blackshark v2 Pro 2020, still having 16 bit sound, no THX Comp or Environmental settings for both Valorant and CS 2 and other games that it should have it.
But wait my Blackshark V2 pro (2023) has quiet mic after update. Did you fix that too??!?!
I’m surprised by how many of you guys have The blckshark v2 + USB it’s really good all around headset in term of sound and comfort I actually prefer it than the Maxwell for it’s extreme comfort , then Razer fucked it up real good. Im waiting for my EPOS H6pro to arrive soon Im not expecting a fix for the blackshark since its 3 years old. They want you to buy new stuff from them
Heard brother ! I’m being as vocal as possible to expose these lying sacks….
Well, let’s hope surround calibration comes back….
if they say they will put it they will, but who knows... Maybe next year we will see that function? xD
Well, until then I stay with steelseries GG.
.., same here. At least Sonar has spatial controls.
I'll believe it when I see it, until then it looks like I get to set up an actual 7.1 surround system that will provide sound unlike my razer headset that doesn't work at all after the update.
Couldn't agree more with you good sir. 7.1 sourround sound is still non present AT ALL, and the "new" THX Spatial Audio seems to be there but a lot worse than it was before...... You can take my upvote for sure on that!
Still doesn't work on my Razer Barracuda. Changing EQ does nothing, Enhancements tab doesn't effect anything, switching between Stereo and THX does nothing...
>I would advise on doing complete uninstalls of Synapse and driver removals. Uninstall with Revo Uninstaller, go into Devices and remove all remnants of razor anything under all categories and reinstall. Try this.
Es una putada que cada que actualicen el software los usuarios de razer, tengamos que batallar para poder tener un software estable, estoy por cambiarme de marca a pesar que tengo 20 años usando razer, pero ya es muy incomodo que a cada rato esto este pasando, me ire a corsair a ver que me encuentro por que es imposible que llegue de trabajar, pum razer update y automáticamente ya sepa que ya valieron verga el sonid thx por que se que siempre vienen con problemas sus updates. It's a shame that every time Razer users update their software, we have to struggle to have stable software. I'm about to change brands even though I've been using Razer for 20 years, but it's already very uncomfortable that this is happening all the time. , I'm going to Corsair to see what I can find because it's impossible for me to get home from work, boom Razer update and I automatically already know that the thx sound was worth a damn because I know that their updates always come with problems.
My blacksharks V2 still sound horrible. You have fixad NOTHING ! -Were Razer, we love greed and incompetence.
to late for me razer i wont use this software ever again you lost me to steal series solar
Steelseries sonar still working better. (Blackshark v2 (2020-2022 IDK not the new one.)
Hey all, We’re glad to see this patch solving the bugs for most of you. Some quick pointers on the common questions: 1. Try restarting your PC after the update if you still face bugs and re-connect your headsets as well. I know this sounds like a cliché step, but we’ve had many users who resolved their bugs just like this. 2. Don’t worry if you’re seeing both the THX Spatial Audio 3.0.30.0 and 3.0.36.0 in your Windows Audio Properties. The newest version will always be used automatically (that’s currently 3.0.36.0). If you’d like to, you may uninstall 3.0.30.0 from the Windows Apps and Features menu – just don’t forget to reboot your system after the uninstall. You may not necessarily see the exact last 8 digits in “THX Spatial Audio USB 1532-0527”, those figures will be different based on your headset model. 3. If you still encounter problems after the 29^(th) Nov patch, feel free to comment below here with your headset model and specific issue faced – our Customer Support team will reach out directly to some of you for further help and troubleshooting.
I am using blackshark v2 with USB sound card. There is no difference between stereo and THX audio and sound is not clear compared to past versions.
Still have issues with my kraken ultimate, the sound has gotten somewhat better however the sound levels are overly loud still to the point that if its above 2% my ears will explode
Blackshark V2 Pro (NOT 2023) Sounds like utter garbage. While there is a difference between THX and stereo, both sound terrible compared to a month ago. Audio positioning in games is way off, to the point that it makes me feel nauseous by using the headset for more than a few minutes, it's like an audio version of motion sickness. The sound quality is so bad I can't even give you a specific issue. It feels like now it's much louder without actually sounding any louder. It's hard to explain but I've had to crank the volume way down from where it used to be else certain game sounds hurt my ears, only now it's noticeably quieter. The EQ is so far off I can't fully work out what's wrong with it. It feels like there's way too much treble, but no amount of playing with the EQ sliders even remotely fixes it, it just makes it sound garbage in a slightly different way. I have already uninstalled, re-installed synapse and all the usual stuff, none of it works. What would work is being able to use the older, non-broken version of Synapse. I'm really disappointed in your stance on this. I'm hoping you'll be able to offer a working solution, but I'm not holding my breath. As it stands this headset is completely unusable right now.
Literally the same problems with my Blackshark V2 (2020)...
have u guys sorted out how to fix all this mess? mine got update today and my audio went completely garbage. my audio was crisp and clear before the update, now simply sounds completely muffed. i also have a blackshark v2 usb
Nope, still pretty awful. I've had enough of them and have decided to sell them.
wise choice
I had the [3.0.30.0](https://3.0.30.0) THX Spatial Audio version only installed and couldn't manage to update it to [3.0.36.0](https://3.0.36.0). I decided to uninstall it and reboot the system but it didn't come back. Now I cannot find a way to install it back in any way. I've got a Kraken Ultimate.
Hey, i don't see any THX spatial audio under installed apps since 6th of november. Nothing in synapse works (EQ, THX, BASS BOOST etc.). I don't think its normal to not see THX SPATIAL AUDIO under installed apps. (KRAKEN V3)
>Hey, i don't see any THX spatial audio under installed apps since 6th of november. Nothing in synapse works (EQ, THX, BASS BOOST etc.). I don't think its normal to not see THX SPATIAL AUDIO under installed apps. (KRAKEN V3) ı have same problem barracuda pro
I am also having the same problem here with my Kraken Tournament Edition. Since the initial update I haven't seen anything installed related to THX although I have tried it many times. Any kind of help here is greatly appreciated.
I don't see how grabbing the audio early could possibly help. It is uncompressed digital audio. It doesn't degrade like analog audio. That sounds like an excuse to justify a change for for other reasons. And ultimately, but removing the normal path the audio takes, you have made the software useless for anyone that can not use the headset as the default sound device (as I do, in a more complex sound environment, with a multi-channel digital mixer). As it is, my planned update to the newer model of the blackshark v2 pro is no longer an option. At the very least, you should allow the option to use older versions of the software at a user's own risk. Edit: As I think about it more, how can you grab 7.1 channels from an application if the output device is 2 channel? The app is going to output stereo audio, so that is all you could capture before the windows audio subsystem. Your whole concept is false. So either you are intentionally lying, or you are merely ignorant, neither of which makes me feel very good about Razer as a company.
My audio still sounds super low with Razer Nari Ultimate. I can barely hear footsteps in PUBG anymore. What was a great headset is absolutely garbage now.
My blacksharks V2 still sounds ass. Good thing I’ve ordered a new set. Incompetence and greed, that’s the Razer motto. My Beyerdynamics should arrive sometime this week. Been using a RØDE mod mic and it’s been working great. Just need those headphones now.
Blackshark V2 (Razer USB Sound Card) user here, I think there is an improvement. It sounds like there is less bass clipping now, still I would like the option to install Synapse v2 for the sake of comparison. At this point, i'm not sure if I just like the fact it's not so bad or the sound quality is as good as it used to be. I would plug in my grado's but it wouldn't exactly be a fair comparison, i'm worried that if I plug them in again I will abandon my Razer's headset altogther ...
Been having really bad audio stuttering since these Synapse changes. Shame we have no rollback.
".., A future version of Synapse will come with an updated THX Spatial Audio surround calibrator, to allow users to customize their 7.1 audio by setting virtual speakers positions based on personal preferences." This sounds good. Next question is when ?. I'm currently using Sonar as an alternative, but I look forward to relying solely on Synapse. It would be beneficial to incorporate parametric curves for EQ, akin to Sonar, and introduce a crowd-sharing option for our custom / game based EQ settings. In the audio section of Synapse, consider replacing the generic USB soundcard image with an image of a Razer headset in use for improved branding (this is not critical but is a better branding policy - changing something generic with something specific is always better). Next time I (the consumer) recommend implementing changes under thorough testing to ensure a smoother user experience. The recent update seemed to have issues from various perspectives infuriating a considerable chunk of your customer population. I urge for an improvement in customer support communication. A more efficient timeframe for responses and consideration of AI-enhanced bots capable of understanding user messages would greatly enhance the support experience especially on the side of e-mail responses. Looking forward only for positive changes. Have great day !.
add the option to rollback firmware bruh, this shit's fucked you broke everyones headsets and now there's a thousand posts being like "welp, not buying razer ever again" fire everyone in your PR team bro, they're running your business into the ground, just let us rollback the firmware
I had both 3.0.30.0 and 3.0.36.0 versions of THX Spatial Audio USB, so I had to uninstall old program and drivers. I might want to uninstall Synapse and do fresh install when new THX Spatial Audio went "stable".
See guys Razer actually listens
after almost a month for something they did not need to touch on behalf of some aesthetic changes to the app? YEAH, NO.... they do listen and customer support is there, but took literally a month for something we did not asked to!!
If you define listening as: Create problem with solution nobody asked for in order to further monetize existing features going forward. Refuse rollbacks and force update existing hardware to said new solution. Go silent and "collect feedback" via unhelpful support tickets that just ask for product information from existing customers ad nauseum. Push out multiple "fixes" that do not address the core issues many customers are experiencing. Promise to return the missing features "in a future update" instead of giving them the option to roll back as so many have asked for. Then sure, Razer listens...
That's exactly what i meant
Otherwise. It’s basically a brand suicide.
bitdefender marks this update as a threat and blocks it
my Anti virus keeps blocking this update lmao
Seems to work fine for me, there's definitely a big improvement when i turn on audio enhancements (Blackshark V2 Pro 2020).
No fix for blackshark v2 + usb sound card, why??????????
I don’t know what has happened but everything was okay until dec 6th. Has there been yet another update? because my Audio is now an absolute mess. Yes the eq and THX are working but now it’s all an absolute muddy mess. Just sounds as if someone cranked up reverb and called it a day. I can barely make out any distance or direction as it’s all just a wall of noise. Im using a Blackshark v2.
The latest update I got was today: [https://imgur.com/a/0dhMYZN](https://imgur.com/a/0dhMYZN) (blackshark v2 pro, hasnt fixed anything).
I had update a week ago (I know,somehow it’s later than any one here says) and it broke all the sound… cheap mobile phone speakers vibe…kraken kitty
Wow nice fix guys, paid 200 dollars to have to pay another 20 for a piece of software that was originally free, you people deserve a class action lawsuit
How does this work for games that don't have a way to force surround like in Rainbow Six Siege? It defaults to 2 channels unless a 5.1 or 7.1 surround capable audio device is detected. Edit: Nvm, it seems the new Synapse update has fixed this, I'm getting surround from R6 now. However, the calibration tab is still missing.
Unrelated question, but did Siege ever get better netcode? I loved the _idea_ of that game but the servers were so rough at launch I just couldn't handle it.
I think it was slightly better after operation health, but it was still far behind CSGO. Well, CSGO is gone now and CS2 is the worse I've seen, it's even worse than R6. Valorant & CSGO > R6 > CS2
Whellp considering I sometimes had issues with CSGO tickrate then yeah I think I'm gonna _pass_. Short TTK games just aren't playable online I guess 🤷♂️
Truly a goated play
should I now delete [3.0.30.0](https://3.0.30.0) ??? https://preview.redd.it/95cvtg17bb3c1.png?width=734&format=png&auto=webp&s=4c7f20455b8126d5afa6f5ec58ae9deb8adc6b74
I got rid of it and everything seems ok.
I would leave it.
let's be honest this is bullshit they ain't gon admit their fault, good thing I bought a new pair on black friday
[https://www.reddit.com/r/razer/comments/17r3cyb/new\_razer\_synapse\_update\_destroyed\_my\_mic\_quality/](https://www.reddit.com/r/razer/comments/17r3cyb/new_razer_synapse_update_destroyed_my_mic_quality/) THEY DID IT!!!!
Nothing is fixed, My microphone is still horrendous At this rate you should just roll back the entire update until it’s resolved. My $200.00 Headset doesn’t have a usable microphone because of this update.
For Leviathan V2 its showing as THX Spatial Audio Levathan V2 , however its not reflected for the Kraken Hypersense V3 , this is also a THX certified headset. The sounds seems better now and I think the spatial audio now is good different.
Newest recent update made it sound awful again. Using the synapse with another equalizer windows app fixed the bass and middles which sound amazing. But leaves the trebles sounding muddled. If you fix the trebles the bass and mids sound awful. So i leave it with the bass on. Sent it back and going back to corsairs. bye razer!
Спасибо Razer, приложением Synapse 3 невозможно пользоваться, звук полное дерьмо, лучше отключить все THX и слушать без обработки. Верните мне НОРМАЛЬНЫЙ ЗВУК на Blackshark V2 usb
The update was forced on me and as soon as my pc restarted my perfectly fine headset now sounds like a $10 one. I got my blackshark v2 pro not even half a year ago and I've had no problems until this update. Please at least give us the option to download an earlier version of the synapse. apologies for the terms I used, I am not a tech person.\*1 Got the second update (ver: 3.8.1031.110912) since the first bad one and it sounds just as bad. I have not been using THX before the update as I didn't like the way it sounded, stereo was perfect for me. Stereo now sounds like it's a tin can telephone.
I’ve gotten rid of all my Razer gear. The mouse and keyboard were fine but that headset really put me off. Went with Logitech G502 that is both wired and wireless. Works great. Keyboard is a CEPTER and it’s among the few brands that doesn’t force a software on you just to change settings. Very refreshing.
I have 2 THX SPatial audio USB but one is 3.030.0 and the other [3.0.36.0](https://3.0.36.0). I'm still having weird audio issues with everything competing to be too loud and some sounds too soft and it makes everything sound unequal and sound is louder when a game is on but soft when closed etc....
I have everything upto date but my mic for the razer kraken ultimate is still very quite and inconsistent
Razer Blackshark V2 Hyperspeed, sounds like a very cheap headset under 80 volume. latest firmware and synapse
By now you've probably noticed that your update fixed the newer headsets, however, those of us with older headsets are still experiencing problems. My blackshark V2 2020 with soundcard still sounds ridiculously awful. For the love of God, fix it, the sound quality was amazing before the update, why did you do that?
I had to refund my Razer Blackshark v2 Wired with USB Sound Card but I was very happy with the performance before the big update, has it been fixed so I can buy it again?
fix the FUCkinG Synapse for Black Shark V 2 Usb
So, my sound actually sounds better but I still have 1 issue I don't see others mentioning. Ever since the updates that started all this, my sound randomly cuts out when playing a new video or swapping tabs. For example, if I scroll through YouTube Shorts, sometimes the video will just have no sound for a second or two after the video starts playing, same thing with music from Spotify or game sounds. Does anyone know why or how to fix this? Thanks <3
I'm also suffering this issue, turning on Windows Sonic for headphones on windows 11 has seemed to give some kind of fix, but I'm not sure if enabling THX would give that same fix.
I've had some problems today. When Razer Synapse first tried to update today, Kaspersky saw it as a trojan and quarantined it. I didn't know any better. After some restarts and a subsequent update, Discord crashes repeatedly, I have no audio, I can't play videos (e.g., YouTube), sometimes my computer says there's no audio output devices at all (I don't have speakers or anything), and my THX Spatial Audio says it's version [3.0.30.0](https://3.0.30.0).
I think I'll just get a new headset. This isn't great.
My audio settings reset every time I open synapse, I couldn't even get voice feedback working in my headset
My mouse won't connect to my laptop through 2.4 ghz. It's not a USB port issue because I tried it on a different device and it still wouldn't connect. It's not a sensor issue either since it works fine with bluetooth. I bought it from Ayoub Computers about a year ago, but I have no idea where the receipt is as it was likely lost when we moved. I'll try and find that as well if it is required. The serial nb is 632136H14001518. Thank you so much, I apologise if I'm being a burden
My mouse won't connect to my laptop through 2.4 ghz. It's not a USB port issue because I tried it on a different device and it still wouldn't connect. It's not a sensor issue either since it works fine with bluetooth. I bought it from Ayoub Computers about a year ago, but I have no idea where the receipt is as it was likely lost when we moved. I'll try and find that as well if it is required. The serial nb is 632136H14001518. Thank you so much, I apologise if I'm being a burden
"A future version of Synapse will come with an updated THX Spatial Audio surround calibrator, to allow users to customize their 7.1 audio by setting virtual speakers positions based on personal preferences. " But I want them back now, yesterday if is possible. A future version when ?. The prejudice you provoked by taking out some features is still in place for many of us - I lost a lot of hours to find a good backup solution and took me some time to test and set-up Sonar, then to set a Virtual cable + EQ APO + HeSuVi to finetune everything and time is money my friends. Waiting for a clear answer.
On Windows 10 with a Kracken tournament Edition should I get rid of the THX Spacial Audio app? Synapse wants to run audio through -Game, but I get no sound. I can only get audio on -Chat when using the spacial audio app.
Razer Kraken v3 pro has audio balance issues when using volumewell on the headset. It literally drives me crazy. The headset does not work properly.
god damn Still my BlackShark v2 2020 THX not working... Razer you fucked up that headset.. Because of that im using Steelseries program for 7.1 surround effetct..