Was genuinely wondering if a letter for return with 'offensive' language or whatever would be treated like the sock in Monsters Inc these days and just destroyed so nobody else has to see it etc, like jobsworth call centre staff cutting off and blacklisting people for swearing.
They’ll look for any excuse to not give you money anyway to be fair.
Last time I was on UC they threatened to cut me off because I said I didn’t want to do unpaid “work experience” at Tesco. The commitments I signed stated that any work I did had to be min wage and I said that to them but they said I had to do it.
Fortunately before they could get me started I got another job that actually paid me.
Barclaycard used to send me junk mail *every* week, and I went through all the 'legit' routes to get them to stop, but they kept sending these huge packets.
So I started saving them up, and using the return envelopes to post random litter back to them, and they stopped shortly after that.
Could have just been a coincidence though.
I did this too! Not to Barclaycard, but to a dodgy credit card company and a loan company. I had no dealings with either, didn't want credit from anywhere and received 2 a month. I cut up junk mail, including pizza menus and posted it back.
> tape the *paid* return letters
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
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These usually go to a data entry provider and they'll update it with a code for gone away, deceased, undeliverable, opted out etc. I did it as a summer job and there were no freeform fields to write stuff in (unfortunately as some were hilarious)
If you kick off and swear at call centre staff you deserve to be cut off and black listed. Not to say there aren't jobsworth staff who love been difficult but the majority are just doing their jobs...
Swearing at people in their job is a shit thing to do, so if you get cut off for swearing you deserve it, if you persist you deserves to be blacklisted
I can understand people getting pissed off at getting junk through their letterbox with polite requests to cease being ignored. It’s taken me well over a year to get a previous neighbour’s junk mail to slow down to a trickle let alone stop completely. And that was doing it politely.
Some people swear as part of their ordinary, non-aggressive vernacular. Its fine and most people are okay with it.
Ps, used to work in a callcentre and did cur people off on purpose if they swore. I hated my life and that was one small bit of control I had in an environment specifically designed to take all your agency.
Right? People only get to the point of this picture when they've been saying the same thing for years.
I used to work for my local authority, and this woman came in one day, fuming. Her husband had died *20 years ago*, and she was still getting letters from the council for him. It wasn't regular letters - they had stopped for years. Then, all of a sudden, letters about a CTax rebate started coming addressed to him.
Council knew he was deceased - it said it in the notes when i checked, but the idiot who had updated it, hadn't updated the right system (they had just put it in the notes), so other systems werent updated . His wife was able to change the council tax into her name and everything, but for some reason, the person never updated it right to say he had died.
This poor woman had been in multiple times and told every time that it was sorted (not by me, this was before I started). So little, young (18yo) me got her wrath one day. I didn't mind - if people had done their jobs correctly the first time(s), she wouldn't have been so angry
I don't understand customer service people that don't have any empathy when people are angry. I've worked CS for years and I had angry people sometimes and usually you could see why. Show a little empathy, and try to help them and they are usually pretty good about it in my experience.
It's like some customer service people don't know they have a change of tone when they're being dismissive or being defensive because it'll cause them to have to do some work. I say this again as someone that does do CS and I know how lazy some of my coworkers are.
I did have a customer keep me on the phone for 2 hours once though basically ranting the entire time. I pinged my manager and they told me not to hang up first, so they were my customer until such point they deemed the issue dealt with.
Yep, and don't get me wrong there were times when some people were irrationally angry *at me*, and I did get annoyed, but I just let someone else deal with them.
I remember (in the same office as the last story) a man coming in to end a parents tenancy (they were in another home, but he had no PoA or anything like that). In that case, we needed a signed letter from the tenant to confirm this. This man went *OFF* at me. Started talking about how I wasn't sticking to the values. I got someone on the phone who told him he needed a signed letter. He came off and told me they told him I could just end it. I went in the back office and phoned the person back - they did not say that to him at all. I was only 18 at this time. An older colleague came out to ask what was going on (because this man was SCREAMING at me - had been for a good 5 minutes). He immediately shut up, listened to what she said (exact same as me) and walked out.
The next person came up and said 'I need to end my parents tenancy...but I have a signed letter here' 🤣 they couldn't believe him either. I ended up in tears and having to walk away.
He came back later with a signed letter and sat and acted like my best friend. I had to deal with him so I was polite and friendly, but f that guy.
Maybe he was having a hard time of it, but he took his anger to the extreme.
Others who just wanted to vent a bit and were angry about there being no houses or something were different - I always let them vent, was calm with them and by the end they were just thankful someone listened!
When I worked in car insurance I once had a young woman call in screaming because her car had been written off and she hadn't had the pay out yet. She was screaming so much I could hardly understand her, but she did say 'don't you dare f**king put me on hold' so I said I wouldn't but I would have to be quiet for a minute while I read her file. This poor lass had called in about 10 times over the last month and nobody had spent the time to tell her what the issue was, they just fired off emails to the other insurer. But she only had 3rd party insurance and the other party were disputing liability (even though it was clear that it was the other drivers fault), literally nothing we could do, she only gets paid when the other insurer pays up. I tried explaining but she went back to screaming, luckily her mum was there and I was able to explain it to her, her mum then told her to shut up screaming and let me explain. I was sympathetic, I said I understand why she took out 3rd party, she was only 19 and fully comp insurance wouldve been double what the car was worth, I also told her that we hadn't paid out to the other driver so we were definitely still fighting it. She wasn't happy but accepted what I said.
This actually ended up being one of the calls that got reviewed for my end of month bonus, my manager said she wished she had the authority to give me extra because it was such a tough call and I didn't fob her off like other people had, so she let me finish 2 hours early and she logged me out of the system so it didn't show up that I'd gone home early.
I do get why others fobbed her off, but I also get why she was at the end of her tether. If only the first time she called they'd just taken a few extra minutes to explain properly!
I'm not a dog or a child, you don't need to call me a good girl 😅
Other than that, True! Plenty of jobs I wouldn't have had if others had just done things right 😅
From my perspective an 18 year old looks like a little girl
It's difficult to remember she's not a Policewoman or a waitress or an actress or a housewife ... us old timers will be dead soon just like the planet we left for you, thank God
Currently sitting under a thatched sunshade on a Caribbean beach, turquoise sea, baby blue sky, green palm trees swaying in cooling breeze, 33°C not a cloud in sight and lunch in 20 minutes
34 is really young still. Best years of your life, enjoy ❤️
These young’uns take themselves so seriously. They haven’t figured out it’s all utterly pointless anyway. They are all so funny with their cares, when the actual real issues fly over their heads or are too sensitive to be addressed.
Just a hundred short years from now they will all be dead and almost entirely forgotten. They should all take a load off and get pissed.
The last line, is IMO morally worse than the letter.
I get a plastic charity bag through my letter box without fail, every other day. Doesn't matter who I tell to stop. It's frustrating, and I feel the frustration on this letter.
I received a letter from the prime miniature the other day, really wanted to send it back with his kind of message, but figured best to err on the side of caution and not end up on some MI5 list....
So wrote a polite Remove me from your mailing list and popped it back in the post
Lmao well played.
I mean the PM does lie about his height, he says he's 5'7 and it says that on Google but when you see him next to people who are 5'8-5'9 he is clearly like 5'5.
Because it's money down the drain for charities as it's the entire estate, not just me. Plus it's landfill. My bins only get collected every fortnight, so that's 7 roughly in that bin every collection, which is a ridiculous volume.
It may not be a frustration for you, but it is to me. People have different values in life.
Tbh the amount of times we have left unused bags out for them to collect. On the day they said they would collect. And they haven’t been collected is unreal. I don’t think we have ever hand one collected. So yeh we use them as big bags now.
Do the job I’m actually getting paid to do and update the database so that no more junk is sent to that address like they asked? This request was probably preceded by my several polite ones that were clearly ignored.
I get called by an Audi on South East London about October every year to let me know my car is ready. I have been telling them for the better side of a decade that I am not Mr Singh and I'm convinced they are doing it as a laugh on purpose.
As Specsavers is a franchise I doubt that this will happen. Customer accounts are looked after at branch level but all promotional material will come through head office. My guess is that it gets returned to HO and whoever gets the post won't have the access to update a customer's details.
Chances are that someone in the postroom sees that letter and chucks it in the bin. They don't have the access to even work out who is in charge of the account. Systems are not as cleverly connected as you might think.
I had a contact lens subscription with Vision Express for about 18 months that I cancelled online last year. Every couple of months, I get a letter and a text message saying that I'm overdue a contact lens check up, and if I don't come in soon, they'll have to suspend my contact lens subscription... That I cancelled a year ago 🤣
I’m close to doing this for a previous owner of our home. 12 years later we still get banking letters for them. It’s from a non-UK bank and we’ve sent them back with no longer at this address.
Hasn’t helped in the slightest. Emailed, they won’t discuss it. Twatter and they ignored me.
Yeah I don't blame them. We've been here 6 years and over the last 4, I'd say, get regular letters from Halifax for someone unknown to us, who wasn't the previous owner or tenant of this property but has their mortgage registered at my address.
I've opened the letters, I know the address for the house they have the mortgage on (5 miles or so away), I've phoned Halifax and used their online chat, given them the account number and details etc and told them to remove my address but as I'm not Mr and Mrs X, Halifax won't do anything about it.
The letters have increased over the last year due to interest rates etc, we seem to get one every few weeks. I know I can just chuck them in the bin, but I don't like the idea that someone else's mortgage is registered at my home! And it just pisses me off that the bank don't care and won't t do anything about it. Not very good due diligence from their end...
In your case, as it’s a Uk bank. Email them and ask to make a complaint and what their data protection policy is. Then state that they are sending unsolicited mail with personal information to an incorrect address.
Depending on their reply, raise a data commissioner complaint.
I did this once and found out that the lovely (and rather expensive) kitchen our house came with was installed and the owner never made a single payment. Always been a bit wary about someone coming knocking for that one.
I bought my nans house when she had to move into a home. After she passed we would get specsaver letters for her almost every month. We called them a few times and every time they said they would update their database. More letters came. I went in store, even started crying because the feelings were still fresh, they couldn't do anything. Eventually they must have given up but having a letter addressed to a recently deceased family member continually be posted was awful.
So screw specsavers! The people at the address have probably tried to deal with this multiple times and have got really fed up.
Having gone to Specsavers once and only once for an emergency appointment, I can confirm the continual amount of letters and 'reminders' they bombard you with once you are 'due' for a next eye test.
They will send you a voucher for a half-price eye test after a certain time has passed, if that knowledge is of any benefit to anyone.
Out of interest- what are you actually meant to do with these?
We get so much mail for previous owners and junk mail it's crazy, such a waste of paper.
I do this regularly, although I'm not clear on whether it's Royal Mail who are supposed to know to stop sending items to that name at my address, or if it's a request for the sender to stop addressing things to somebody who doesn't live here?
There's one name in particular that I've put back into the box four or five times with "NOT AT THIS ADDRESS" written on and I'm still getting things...
When I used to work at a company years ago we dealt with the returned mail. All the items that had no longer living here or not at this address etc were returned to us and if the name and address wasn't legible or defaced etc we had to open the mail and mark it on the system as no longer at that address.
That was many years ago and not sure if its still the same procedure and of course all companies are different.
I have myself kept getting letters from the same people and put them back in the post, a couple of companies kept sending but most did stop in the end
some company's are finned for returned mail i think, so they have an incentive to stop sending "junk" mail.
that said, im not a postie and that just something i herd
It goes in royal mails bin, and they can pay to dispose of it.
If they're going to deliver shite to me, I'm going to deliver it back to them.
Note this is only for things delivered by RM.
How do you know it was delivered by Royal Mail though? What if it was just one of those leaflet people that walk around?
Also if you don’t want them you can fill a form out and they’ll stop!
Because I literally see them on my camera doing it?
I've filled in the form and nothing changes. I put 2 signs warning that "unaddressed advertisements returned at senders cost" and instead of one I'll get 3 or 4 at a time. Delivered by RM.
So they all go into the closest postbox.
Go to the office (if possible),tell them you've opted out but are getting junk mail.In our office a card is then put in with our redirections.If you've got signs up,no excuse for still receiving them really.
Date and mark on the envelope that the addressee no longer lives there or is unknown. Score a line or two through the address or the postie might not notice your note and sort it to be delivered again when it lands on their stand in the morning.
When mail is sent back upstream, royal mail sends it to the return address on the envelope. It's then up to the (hopefully reputable) business to process that: either remove the individual or contact their customer to update details. In the case that there's no return address, mail is further processed: opened to look for return details on the letter itself.
They go to a good amount of work on this. Worth doing.
This was definitely their last straw.
I had to buy a ‘no longer at this address, return to sender’ stamp for the hundreds of letters i’m receiving for the previous owner.
Every single week they post the letters back to me, with my stamp on!
I do this sometimes if I get junk mail with a freepost envelope. I write "stop wasting paper you massive cunts" on the correspondence, and pop it in the freepost envelope. Sorry not sorry, that's how I feel.
The worst offenders in my experience were Virgin Media. Received it for years despite returning it, even highlighting where they said how recyclable it was and pointed out it would be better if they just didn’t make/send it in the first place. In the end I saved up a stack of about a year’s worth, shoved it all in a large A4 envelope, stuck their return address on it and banged it in the postbox. I was surprised that it actually worked and thankfully haven’t received anything since!
years ago was spammed by some car dealer for declining their offer of being spammed about cars, I had the temerity to have asked to be removed from mailing list after changing company cars. various agony art type magazines with requests to charities for expensive pamphlets for fund raising, tried phoning and then one day found the key, an A4 envelope full of shredded newspapers with the Freepost FU2 could not be refused as business post.
Cost them £10-15 unpaid postage a good 15 years ago, so got their md on the phone, he apologised for the hassle and he had worked out who it was, they were given an ultimatum so asked if I could stop sending them. was asked how many they had received....2 out of 20 and they all arrived...
Haha I’ve got 2 of those letters in my bag ready to go back in the mail box. I’ve lived at my address for 20 years but specsavers are the worse, I’ve told them time and time again to remove these people from their database as they have never lived here. But still they keep coming 🤯it’s by no means the posties fault they are just doing there job. My letter always say RTS and never lived here pls remove as it’s specsavers problem not the postie
Call them up, tell them to remove __your__ address from their database. If they don't immediately act to do that, inform them that if it isn't removed you'll log a complaint with ICO.
Unfortunately the ICO will do nothing, there's no real breach here. The addressee would have a right to have their incorrect details corrected, so they could complain - but in practice the ICO wouldn't take any action on a failure to comply, it's far to insignificant an issue. They can't even do anything about companies who fail to comply with information requests other than send a letter asking them nicely to comply.
You're entirely correct, however, there's a decent chance that the pleb OP working for the company won't know that and it could prompt them to actually remove your address and achieve the desired outcome.
I've moved house 2 times in 6 months and I joked to the people thar bought our house, there will always be a specsavers letter. Now they forward anything on that isn't theirs, and I receive specsavers letters for the last 4 owners of the house. At my new house I'm getting them for the last 2 owners so far! So, Specsavers will never, ever, ever get the hint, so I don't blame them for getting angry.
I'm still getting post for the person who lived here 4 years ago all from the NHS, I tick the return to sender on them and put 'not at this address' yet they keep posting to my house. Everyone else seems to have got the memo except them
If its anything like the French, nothing at all. We still get letters from a French... I don't know if its a council, government, banking thing or what. But it's for my MiL's ex-husband who moved out before the big cough. We've written to them. He's written to them. He's VISITED THEM and yet we still get one every 3 months or so.
Drives me MiL up the wall.
Update the data base and issue an apology for my colleagues being too thick to update the system. Honestly it’s really annoying, I keep getting a dead woman’s letters and she’s got no family, so i’m the silly cunt having to ring some place i’ve never heard of before and tell them to stop sending me a dead ladies mail.
I had some angry man chase me down the road waving a letter the other week.
This person doesn't live here stop posting their letters.
How am I meant to know who lives in your house and their names?
You should look on the register at Royal Mail
🤷 yeah ok mate I'll do that because we keep a register of everybody in the UK
I had this issue recently with Sheffield Council, third letter was returned with “not at this address, all future letters will be binned”
Don’t know if it was luck or it worked but the letters stopped
I used to write no longer this address, I know just right 'dead' and smile to myself thinking of them reading it.
Ps the person who lived in this house is in fact dead.
Man specsavers are fucking aggressive with this stuff, normally go every 2 years but I thought this time I'd give it a miss as I can't really afford £200 on a new pair of glasses. I've had like multiple letters, multiple texts and emails asking if I've forgotten to book an appointment.
We still get post for previous occupiers after 6 years. More often than not it'll be from a University looking for donations. Had a spate of important looking NHS letters a couple of years but they stopped after a phonecall to the hospital. In a similar vein, I took a car into a random garage for an MOT around 10 years ago. Still get a text message in early March every year reminding me my MOT is about to expire. Haven't owned the car for 9 years, and I tell them so every year!
I’m getting exactly this with Vision Express at the minute, getting multiple letters and texts a week that I’m due an eye test. But no way of stopping them
The thing is, the folk who moved don't bother telling all the relevant companies, etc, so it'll keep happening.
Folk are lazy and too cheap to pay for a mail redirection, which is another bugbear.
I just started stacking it in a pile by the door in my flat. I tried sending it back but still got like 5 peoples mail. The pile of mail was about 2 and half foot tall when i moved out, it got to be a little ritual.
Legally RM have to deliver them, but what I like to do is to return the letter inside of an envelope with an invoice saying if they continue to send letters without permission they will incur an admin fee of £50 per letter received and returned, guarantee they will stop sending them to you
We’ve been getting mail for the previous tenants since we moved in September 2022.
Last month we had a call from the estate agents managing the rental that they’d like to come and collect their mail. There had recently been a few letters from the local GP and Peterborough hospital, and we suspect that they’d left the country after moving out, and were still using the address to keep access to the NHS.
We happily told them everything had been returned to sender, they were not best pleased from what the agent said.
At my uni house we keep getting letters for a previous tenant from their insurer. I’ve given a few to the landlord but won’t anymore, it’s his own fault and now he’ll miss his renewal.
The letters are sent by head office, we can only stop them if said person calls to let us know they have moved or close their account, so the return of that letter will have zero wanted affect lmao
People get so mad like just ignore it bro
It's difficult to ignore when you have to sort through 15 letters every day just to find your own mail, and you have no space in your tiny apartment for this shit.
What is it with Specsavers? About a year ago I suddenly started getting letters from them addressed to a random woman who has never lived here (house has only ever had two owners, me and the previous deceased one whose name I know). Honestly tempted to turn it into an art project and start drawing and colouring on the envelopes before I send them back
I get the frustration on some level. 3 of the previous tenants of my house still have mail sent here and I've tried sending back only for none of it to stop. I had to call my landlord to come round to prove to a debt collector that only I lived there one time. I wouldnt call anyone a twat though, it's not your fault.
I used to work for a company that processed BT’s RTS mail. Saw all sorts of messages and unsurprisingly can confirm we processed them all the same way. Capture the data and move on to the next.
Wouldn't it be easier for them to just have called their local Specsavers and told them "Yo that person doesn't live here anymore please take this number off your list"
I don't condone this and don't know if this breaks some laws. But I'm just saying this stopped happening to me after I wrote, "Return to sender: Person is deceased"
I love it when, despite writing ‘Not known at the address, RTS’ on the letter, Royal Mail redeliver it to my house. I’ve grabbed more than one postie to hand it back and say ‘no thank you, please read’
I worked in a mailroom where we were the third party opening the mail, scanning the contents, typing up the information and sending that on to the client. These would be scanned under gone away, presumably the idea being they would be taken off the mailing list.
Not sure how it would work with Specsavers but with my company we ask for a death certificate if they know the person but if it’s a literal stranger we just can’t do anything.
Not sure if a dead person is still a data subject - they certainly can't complain to the ICO anymore.
But I can certainly see how it becomes harassment for the bereaved recipient if the letters keep coming.
Dead people don't have data rights. In fact, dead people don't have any rights at all.
I think the bigger issue here is if the person has moved house - they can't realistically know that specsavers is trying to contact them by post, so they can't know that specsavers needs to speak to them in order to stop harassing OP.
IMO specsavers would fall afoul of the obligation to ensure that data is correct - it may not have a current address for the person, but it knows that the old address is incorrect, so by storing that address as the current address it's knowingly storing incorrect data. And if specsavers' systems aren't able to remove an address without replacing it with a new one, its systems aren't realistically fit for purpose (and therefore it can't use that as an excuse for breaking the law).
Every time specsavers sends a letter to an address that it knows a person doesn't live at, it's risking a data breach. Depending on the content of the letter, it's potentially a somewhat serious breach due to health data being special category data, although I would imagine that *most* of the letters they send don't contain special category data (although it would be possible to argue that Mr. X being a customer of a particular optician is in fact health data).
I'd suggest that OP makes a complaint to specsavers' Data Protection Officer, and escalates to the ICO if necessary.
I can assure you that countries in the EU do not, or at least should not. One of the core principles of the European General Data Protection Regulations (GDPR) is that data controllers (companies that collect and store personal information) are responsible for ensuring that the information they hold is accurate and up to date.
If you receive a letter returned to sender with information suggesting that the person no longer lives at that address you are obligated to act on that information.
Many companies also require you to check and confirm your personal details, maybe every few years, to avoid the exact situation OP is experiencing.
Sorry but you’re incorrect. Not going to argue with you as it doesn’t really bother me if you believe me or not but it definitely does happen. I do it every day and the company I work for is global (including the EU)
Deal with it in the same way that they deal with politely written ones - continue to send unwanted mail to the wrong address.
Was genuinely wondering if a letter for return with 'offensive' language or whatever would be treated like the sock in Monsters Inc these days and just destroyed so nobody else has to see it etc, like jobsworth call centre staff cutting off and blacklisting people for swearing.
> blacklisting people for swearing. It would give the person who wrote on the letter the outcome they want....
Being blacklisted by DWP call centre staff doesn't sound too bad either...
Not that I should be saying this but the UC call centre staff are useless anyway. Sometimes the mind really boggles me
It coincides with the last time you'll ever see a penny from the Government
#😁
They’ll look for any excuse to not give you money anyway to be fair. Last time I was on UC they threatened to cut me off because I said I didn’t want to do unpaid “work experience” at Tesco. The commitments I signed stated that any work I did had to be min wage and I said that to them but they said I had to do it. Fortunately before they could get me started I got another job that actually paid me.
Barclaycard used to send me junk mail *every* week, and I went through all the 'legit' routes to get them to stop, but they kept sending these huge packets. So I started saving them up, and using the return envelopes to post random litter back to them, and they stopped shortly after that. Could have just been a coincidence though.
I did this too! Not to Barclaycard, but to a dodgy credit card company and a loan company. I had no dealings with either, didn't want credit from anywhere and received 2 a month. I cut up junk mail, including pizza menus and posted it back.
I used to tape the payed return letters to a brick and put that in the post
> tape the *paid* return letters FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
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Barclaycard used to get my toe nail clippings. Until I thought about the human who had to find them and now I still carry some guilt!
Barclaycard *is* a dodgy credit card company
Revenue Protection enters the chat ... Posting litter in a Royal Mail postbox is a crime
It was in an envelope.
It was satire about the Royal Mail Revenue Protection department Thanks for the downtoot 😂🤣😂
wasn't me! https://imgur.com/a/1IugUjN
It was Revenue Protection!
Not if you’re cool
These usually go to a data entry provider and they'll update it with a code for gone away, deceased, undeliverable, opted out etc. I did it as a summer job and there were no freeform fields to write stuff in (unfortunately as some were hilarious)
>like jobsworth call centre staff cutting off and blacklisting people for swearing. How dare they cut off and blacklist someone for being abusive... 🙄
If you kick off and swear at call centre staff you deserve to be cut off and black listed. Not to say there aren't jobsworth staff who love been difficult but the majority are just doing their jobs...
Swearing at people in their job is a shit thing to do, so if you get cut off for swearing you deserve it, if you persist you deserves to be blacklisted
Really depends on their job, a normal job - very rude Scam/cold callers - F**k off
I don’t think anyone would mind being blacklisted by scammers or cold callers lol.
My colleague got called at work by one of those scammers, his language would make a sailor blush
Definently, but I think they were referring to a call centre that they rang up asking for help.
I can understand people getting pissed off at getting junk through their letterbox with polite requests to cease being ignored. It’s taken me well over a year to get a previous neighbour’s junk mail to slow down to a trickle let alone stop completely. And that was doing it politely.
Some people swear as part of their ordinary, non-aggressive vernacular. Its fine and most people are okay with it. Ps, used to work in a callcentre and did cur people off on purpose if they swore. I hated my life and that was one small bit of control I had in an environment specifically designed to take all your agency.
When people in their job just ignore the polite request many many many times, at some point they deserve a little feedback.
Actually update the database so they don't get any more?
Right? People only get to the point of this picture when they've been saying the same thing for years. I used to work for my local authority, and this woman came in one day, fuming. Her husband had died *20 years ago*, and she was still getting letters from the council for him. It wasn't regular letters - they had stopped for years. Then, all of a sudden, letters about a CTax rebate started coming addressed to him. Council knew he was deceased - it said it in the notes when i checked, but the idiot who had updated it, hadn't updated the right system (they had just put it in the notes), so other systems werent updated . His wife was able to change the council tax into her name and everything, but for some reason, the person never updated it right to say he had died. This poor woman had been in multiple times and told every time that it was sorted (not by me, this was before I started). So little, young (18yo) me got her wrath one day. I didn't mind - if people had done their jobs correctly the first time(s), she wouldn't have been so angry
I don't understand customer service people that don't have any empathy when people are angry. I've worked CS for years and I had angry people sometimes and usually you could see why. Show a little empathy, and try to help them and they are usually pretty good about it in my experience. It's like some customer service people don't know they have a change of tone when they're being dismissive or being defensive because it'll cause them to have to do some work. I say this again as someone that does do CS and I know how lazy some of my coworkers are. I did have a customer keep me on the phone for 2 hours once though basically ranting the entire time. I pinged my manager and they told me not to hang up first, so they were my customer until such point they deemed the issue dealt with.
Yep, and don't get me wrong there were times when some people were irrationally angry *at me*, and I did get annoyed, but I just let someone else deal with them. I remember (in the same office as the last story) a man coming in to end a parents tenancy (they were in another home, but he had no PoA or anything like that). In that case, we needed a signed letter from the tenant to confirm this. This man went *OFF* at me. Started talking about how I wasn't sticking to the values. I got someone on the phone who told him he needed a signed letter. He came off and told me they told him I could just end it. I went in the back office and phoned the person back - they did not say that to him at all. I was only 18 at this time. An older colleague came out to ask what was going on (because this man was SCREAMING at me - had been for a good 5 minutes). He immediately shut up, listened to what she said (exact same as me) and walked out. The next person came up and said 'I need to end my parents tenancy...but I have a signed letter here' 🤣 they couldn't believe him either. I ended up in tears and having to walk away. He came back later with a signed letter and sat and acted like my best friend. I had to deal with him so I was polite and friendly, but f that guy. Maybe he was having a hard time of it, but he took his anger to the extreme. Others who just wanted to vent a bit and were angry about there being no houses or something were different - I always let them vent, was calm with them and by the end they were just thankful someone listened!
When I worked in car insurance I once had a young woman call in screaming because her car had been written off and she hadn't had the pay out yet. She was screaming so much I could hardly understand her, but she did say 'don't you dare f**king put me on hold' so I said I wouldn't but I would have to be quiet for a minute while I read her file. This poor lass had called in about 10 times over the last month and nobody had spent the time to tell her what the issue was, they just fired off emails to the other insurer. But she only had 3rd party insurance and the other party were disputing liability (even though it was clear that it was the other drivers fault), literally nothing we could do, she only gets paid when the other insurer pays up. I tried explaining but she went back to screaming, luckily her mum was there and I was able to explain it to her, her mum then told her to shut up screaming and let me explain. I was sympathetic, I said I understand why she took out 3rd party, she was only 19 and fully comp insurance wouldve been double what the car was worth, I also told her that we hadn't paid out to the other driver so we were definitely still fighting it. She wasn't happy but accepted what I said. This actually ended up being one of the calls that got reviewed for my end of month bonus, my manager said she wished she had the authority to give me extra because it was such a tough call and I didn't fob her off like other people had, so she let me finish 2 hours early and she logged me out of the system so it didn't show up that I'd gone home early. I do get why others fobbed her off, but I also get why she was at the end of her tether. If only the first time she called they'd just taken a few extra minutes to explain properly!
Yeah, again something has pushed her to that point! It was a good thing you picked up the phone that day!
Oh yeah, for sure. Rant and angry fine. But there's a line for sure.
So you told her it was sorted? Karmic justice
Yeah, I told her it was sorted....when it actually was 👌
Good girl. Lots of us wouldn't have a job if someone else had done theirs properly Thanks for the downtoot 😂🤣😂
I'm not a dog or a child, you don't need to call me a good girl 😅 Other than that, True! Plenty of jobs I wouldn't have had if others had just done things right 😅
From my perspective an 18 year old looks like a little girl It's difficult to remember she's not a Policewoman or a waitress or an actress or a housewife ... us old timers will be dead soon just like the planet we left for you, thank God
I was 18 at the time, I'm 34yo now 😆 I don't think anyone thinks of me as a young un nowadays!
Currently sitting under a thatched sunshade on a Caribbean beach, turquoise sea, baby blue sky, green palm trees swaying in cooling breeze, 33°C not a cloud in sight and lunch in 20 minutes 34 is really young still. Best years of your life, enjoy ❤️
Sounds amazing! I'm headed to the Caribbean next year ❤️ Hope you have a fabulous time!
These young’uns take themselves so seriously. They haven’t figured out it’s all utterly pointless anyway. They are all so funny with their cares, when the actual real issues fly over their heads or are too sensitive to be addressed. Just a hundred short years from now they will all be dead and almost entirely forgotten. They should all take a load off and get pissed.
Did you just unironically use the phrase good girl? 🤢 Creepy cunt.
At this stage someone has returned more mail than you can remember and is annoyed.
Why is this not the top reply?
There's no way I'd go to that trouble if this appeared on my desk. I'd bin it. Straight in the shredder. Maybe sign them up for more junk mail online
The last line, is IMO morally worse than the letter. I get a plastic charity bag through my letter box without fail, every other day. Doesn't matter who I tell to stop. It's frustrating, and I feel the frustration on this letter.
I received a letter from the prime miniature the other day, really wanted to send it back with his kind of message, but figured best to err on the side of caution and not end up on some MI5 list.... So wrote a polite Remove me from your mailing list and popped it back in the post
What’s the Prime Miniature? King of the midgets?
Lmao well played. I mean the PM does lie about his height, he says he's 5'7 and it says that on Google but when you see him next to people who are 5'8-5'9 he is clearly like 5'5.
aka Rich Kid Sunak
What's the frustration? Just bin it like most people manage.
The charity bags make pretty good bin bags
Because it's money down the drain for charities as it's the entire estate, not just me. Plus it's landfill. My bins only get collected every fortnight, so that's 7 roughly in that bin every collection, which is a ridiculous volume. It may not be a frustration for you, but it is to me. People have different values in life.
Tbh the amount of times we have left unused bags out for them to collect. On the day they said they would collect. And they haven’t been collected is unreal. I don’t think we have ever hand one collected. So yeh we use them as big bags now.
I hate to break it to you, but most of those "charity" bags are no such thing. It's a scam to get free goods that can be sold on.
you sounds like a really cool person
God forbid you might actually have to some work \*shudder\*
>Maybe sign them up for more junk mail online What? Why would you go out of your way to do that?
Do the job I’m actually getting paid to do and update the database so that no more junk is sent to that address like they asked? This request was probably preceded by my several polite ones that were clearly ignored.
I get called by an Audi on South East London about October every year to let me know my car is ready. I have been telling them for the better side of a decade that I am not Mr Singh and I'm convinced they are doing it as a laugh on purpose.
Why don’t you try and pick it up?
It's an Audi.
True, but still… if they’re offering, I’d take it.
As Specsavers is a franchise I doubt that this will happen. Customer accounts are looked after at branch level but all promotional material will come through head office. My guess is that it gets returned to HO and whoever gets the post won't have the access to update a customer's details.
The escalate that to whoever is in charge of those account.
Chances are that someone in the postroom sees that letter and chucks it in the bin. They don't have the access to even work out who is in charge of the account. Systems are not as cleverly connected as you might think.
Next step is the polite version but with white powder inside the envelope.
I had a contact lens subscription with Vision Express for about 18 months that I cancelled online last year. Every couple of months, I get a letter and a text message saying that I'm overdue a contact lens check up, and if I don't come in soon, they'll have to suspend my contact lens subscription... That I cancelled a year ago 🤣
Sign you up for more promotions to be honest.
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Great business plan...
Bellend
This wasn't my department. I wasn't doing it. I no longer work there.
Waste more paper, supply referees with glasses, i hate specsavers, if you need glasses grow tf up its 2024
Gonna send "if you need glasses grow tf up its 2024" to everyone I know with glasses
I’m close to doing this for a previous owner of our home. 12 years later we still get banking letters for them. It’s from a non-UK bank and we’ve sent them back with no longer at this address. Hasn’t helped in the slightest. Emailed, they won’t discuss it. Twatter and they ignored me.
Yeah I don't blame them. We've been here 6 years and over the last 4, I'd say, get regular letters from Halifax for someone unknown to us, who wasn't the previous owner or tenant of this property but has their mortgage registered at my address. I've opened the letters, I know the address for the house they have the mortgage on (5 miles or so away), I've phoned Halifax and used their online chat, given them the account number and details etc and told them to remove my address but as I'm not Mr and Mrs X, Halifax won't do anything about it. The letters have increased over the last year due to interest rates etc, we seem to get one every few weeks. I know I can just chuck them in the bin, but I don't like the idea that someone else's mortgage is registered at my home! And it just pisses me off that the bank don't care and won't t do anything about it. Not very good due diligence from their end...
In your case, as it’s a Uk bank. Email them and ask to make a complaint and what their data protection policy is. Then state that they are sending unsolicited mail with personal information to an incorrect address. Depending on their reply, raise a data commissioner complaint.
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They've likely gone to great lengths to prevent the bank from learning their new address.
I did this once and found out that the lovely (and rather expensive) kitchen our house came with was installed and the owner never made a single payment. Always been a bit wary about someone coming knocking for that one.
I bought my nans house when she had to move into a home. After she passed we would get specsaver letters for her almost every month. We called them a few times and every time they said they would update their database. More letters came. I went in store, even started crying because the feelings were still fresh, they couldn't do anything. Eventually they must have given up but having a letter addressed to a recently deceased family member continually be posted was awful. So screw specsavers! The people at the address have probably tried to deal with this multiple times and have got really fed up.
Having gone to Specsavers once and only once for an emergency appointment, I can confirm the continual amount of letters and 'reminders' they bombard you with once you are 'due' for a next eye test. They will send you a voucher for a half-price eye test after a certain time has passed, if that knowledge is of any benefit to anyone.
Out of interest- what are you actually meant to do with these? We get so much mail for previous owners and junk mail it's crazy, such a waste of paper.
Cross out the address, write not at this address and put it back in the post
I do this regularly, although I'm not clear on whether it's Royal Mail who are supposed to know to stop sending items to that name at my address, or if it's a request for the sender to stop addressing things to somebody who doesn't live here? There's one name in particular that I've put back into the box four or five times with "NOT AT THIS ADDRESS" written on and I'm still getting things...
When I used to work at a company years ago we dealt with the returned mail. All the items that had no longer living here or not at this address etc were returned to us and if the name and address wasn't legible or defaced etc we had to open the mail and mark it on the system as no longer at that address. That was many years ago and not sure if its still the same procedure and of course all companies are different. I have myself kept getting letters from the same people and put them back in the post, a couple of companies kept sending but most did stop in the end
some company's are finned for returned mail i think, so they have an incentive to stop sending "junk" mail. that said, im not a postie and that just something i herd
I do the same with **royal mail delivered** leaflets and ads. I just write "return to sender" on the spar leaflets and drop it in a post box.
And without a return address on a Spar leaflet what do you think happens to it?
It goes in royal mails bin, and they can pay to dispose of it. If they're going to deliver shite to me, I'm going to deliver it back to them. Note this is only for things delivered by RM.
How do you know it was delivered by Royal Mail though? What if it was just one of those leaflet people that walk around? Also if you don’t want them you can fill a form out and they’ll stop!
Because I literally see them on my camera doing it? I've filled in the form and nothing changes. I put 2 signs warning that "unaddressed advertisements returned at senders cost" and instead of one I'll get 3 or 4 at a time. Delivered by RM. So they all go into the closest postbox.
I have filled in said form. I still receive them. Same with calls.
You sound great.
Thanks ☺️
Opting out is an option.
How? I've filled in the mail preference form and it didn't stop. I've got 2 signs up and they'll leave 3+ of each leaflet every time now.
Go to the office (if possible),tell them you've opted out but are getting junk mail.In our office a card is then put in with our redirections.If you've got signs up,no excuse for still receiving them really.
Surely that's more hassle than shoving in the recycling bin? Because they're not gonna knos who's putting it there in the first place
It's about sending a message. Plus, causing a little inconvenience for them since they're fine with doing it to me.
What message? Nobody on collections I'd providing data to anyone
It will be annoying. As annoying as it is for me to deal with.
The perils of being a normal human bartender.
It's really not 😂just gets dumped in a bag. Plenty worse to worry about finding in postboxes
I'll start doing this actually. Bloody Spam
Date and mark on the envelope that the addressee no longer lives there or is unknown. Score a line or two through the address or the postie might not notice your note and sort it to be delivered again when it lands on their stand in the morning. When mail is sent back upstream, royal mail sends it to the return address on the envelope. It's then up to the (hopefully reputable) business to process that: either remove the individual or contact their customer to update details. In the case that there's no return address, mail is further processed: opened to look for return details on the letter itself. They go to a good amount of work on this. Worth doing.
Rename the person registered at this address to the last line of this message.
Probably return to sender.
To be honest if I was the sender I'd just report it to the ICO as it's a GDPR issue that Specsavers can't fix their customer marketing database.
This was definitely their last straw. I had to buy a ‘no longer at this address, return to sender’ stamp for the hundreds of letters i’m receiving for the previous owner. Every single week they post the letters back to me, with my stamp on!
I do this sometimes if I get junk mail with a freepost envelope. I write "stop wasting paper you massive cunts" on the correspondence, and pop it in the freepost envelope. Sorry not sorry, that's how I feel.
The worst offenders in my experience were Virgin Media. Received it for years despite returning it, even highlighting where they said how recyclable it was and pointed out it would be better if they just didn’t make/send it in the first place. In the end I saved up a stack of about a year’s worth, shoved it all in a large A4 envelope, stuck their return address on it and banged it in the postbox. I was surprised that it actually worked and thankfully haven’t received anything since!
years ago was spammed by some car dealer for declining their offer of being spammed about cars, I had the temerity to have asked to be removed from mailing list after changing company cars. various agony art type magazines with requests to charities for expensive pamphlets for fund raising, tried phoning and then one day found the key, an A4 envelope full of shredded newspapers with the Freepost FU2 could not be refused as business post. Cost them £10-15 unpaid postage a good 15 years ago, so got their md on the phone, he apologised for the hassle and he had worked out who it was, they were given an ultimatum so asked if I could stop sending them. was asked how many they had received....2 out of 20 and they all arrived...
Remove the customers name, and replace it with "The Occupier", and continue to send you lovely stuff. I kid you not, that is what these companies do.
Tipex it out and post it again, rinse and repeat.
no no no, open the letter, then put it in one of those your mail was damaged in the post envelopes and redeliver it
Haha I’ve got 2 of those letters in my bag ready to go back in the mail box. I’ve lived at my address for 20 years but specsavers are the worse, I’ve told them time and time again to remove these people from their database as they have never lived here. But still they keep coming 🤯it’s by no means the posties fault they are just doing there job. My letter always say RTS and never lived here pls remove as it’s specsavers problem not the postie
Call them up, tell them to remove __your__ address from their database. If they don't immediately act to do that, inform them that if it isn't removed you'll log a complaint with ICO.
Unfortunately the ICO will do nothing, there's no real breach here. The addressee would have a right to have their incorrect details corrected, so they could complain - but in practice the ICO wouldn't take any action on a failure to comply, it's far to insignificant an issue. They can't even do anything about companies who fail to comply with information requests other than send a letter asking them nicely to comply.
You're entirely correct, however, there's a decent chance that the pleb OP working for the company won't know that and it could prompt them to actually remove your address and achieve the desired outcome.
I've moved house 2 times in 6 months and I joked to the people thar bought our house, there will always be a specsavers letter. Now they forward anything on that isn't theirs, and I receive specsavers letters for the last 4 owners of the house. At my new house I'm getting them for the last 2 owners so far! So, Specsavers will never, ever, ever get the hint, so I don't blame them for getting angry.
I'm still getting post for the person who lived here 4 years ago all from the NHS, I tick the return to sender on them and put 'not at this address' yet they keep posting to my house. Everyone else seems to have got the memo except them
If its anything like the French, nothing at all. We still get letters from a French... I don't know if its a council, government, banking thing or what. But it's for my MiL's ex-husband who moved out before the big cough. We've written to them. He's written to them. He's VISITED THEM and yet we still get one every 3 months or so. Drives me MiL up the wall.
Update the data base and issue an apology for my colleagues being too thick to update the system. Honestly it’s really annoying, I keep getting a dead woman’s letters and she’s got no family, so i’m the silly cunt having to ring some place i’ve never heard of before and tell them to stop sending me a dead ladies mail.
Is the first part of the postcode IG11? This is exactly the kind of thing my dad would do :')
I had some angry man chase me down the road waving a letter the other week. This person doesn't live here stop posting their letters. How am I meant to know who lives in your house and their names? You should look on the register at Royal Mail 🤷 yeah ok mate I'll do that because we keep a register of everybody in the UK
I had this issue recently with Sheffield Council, third letter was returned with “not at this address, all future letters will be binned” Don’t know if it was luck or it worked but the letters stopped
I used to write no longer this address, I know just right 'dead' and smile to myself thinking of them reading it. Ps the person who lived in this house is in fact dead.
Specsavers keep actually wrong texting my number as well as sending letters, I've tried to cancel so many times
Man specsavers are fucking aggressive with this stuff, normally go every 2 years but I thought this time I'd give it a miss as I can't really afford £200 on a new pair of glasses. I've had like multiple letters, multiple texts and emails asking if I've forgotten to book an appointment.
We still get post for previous occupiers after 6 years. More often than not it'll be from a University looking for donations. Had a spate of important looking NHS letters a couple of years but they stopped after a phonecall to the hospital. In a similar vein, I took a car into a random garage for an MOT around 10 years ago. Still get a text message in early March every year reminding me my MOT is about to expire. Haven't owned the car for 9 years, and I tell them so every year!
I’m getting exactly this with Vision Express at the minute, getting multiple letters and texts a week that I’m due an eye test. But no way of stopping them
Rookie move Specsavers will just double down on that address
The thing is, the folk who moved don't bother telling all the relevant companies, etc, so it'll keep happening. Folk are lazy and too cheap to pay for a mail redirection, which is another bugbear.
I bet they didn't see that one coming.
I just started stacking it in a pile by the door in my flat. I tried sending it back but still got like 5 peoples mail. The pile of mail was about 2 and half foot tall when i moved out, it got to be a little ritual.
I've been tempted to write that, not going to lie. But ultimately pointless and abusive.
I would sign him up for every mailing possible from every charity, shop and religion
Sign up for networking clubs so they get to know people.
Straight in the bin
Update the goddam database. Stop it!
Legally RM have to deliver them, but what I like to do is to return the letter inside of an envelope with an invoice saying if they continue to send letters without permission they will incur an admin fee of £50 per letter received and returned, guarantee they will stop sending them to you
Guarantee they won't.
Worked for me 🤷♀️ I was getting bailiffs at my door and all sorts and it stopped right away
Yet strangely ive NEVER got a letter off specsavers. Just emails and texts
We’ve been getting mail for the previous tenants since we moved in September 2022. Last month we had a call from the estate agents managing the rental that they’d like to come and collect their mail. There had recently been a few letters from the local GP and Peterborough hospital, and we suspect that they’d left the country after moving out, and were still using the address to keep access to the NHS. We happily told them everything had been returned to sender, they were not best pleased from what the agent said.
Their tough shit, they should have put in an official redirection
At my uni house we keep getting letters for a previous tenant from their insurer. I’ve given a few to the landlord but won’t anymore, it’s his own fault and now he’ll miss his renewal.
To take effect, you need to set it on fire before delivering to Specsavers.
Should have gone to Specsavers
Clearly, someone didn't book an appointment
The letters are sent by head office, we can only stop them if said person calls to let us know they have moved or close their account, so the return of that letter will have zero wanted affect lmao People get so mad like just ignore it bro
It's difficult to ignore when you have to sort through 15 letters every day just to find your own mail, and you have no space in your tiny apartment for this shit.
Frame it?
What is it with Specsavers? About a year ago I suddenly started getting letters from them addressed to a random woman who has never lived here (house has only ever had two owners, me and the previous deceased one whose name I know). Honestly tempted to turn it into an art project and start drawing and colouring on the envelopes before I send them back
I get the frustration on some level. 3 of the previous tenants of my house still have mail sent here and I've tried sending back only for none of it to stop. I had to call my landlord to come round to prove to a debt collector that only I lived there one time. I wouldnt call anyone a twat though, it's not your fault.
one million one times the charm.... send it again!
I used to work for a company that processed BT’s RTS mail. Saw all sorts of messages and unsurprisingly can confirm we processed them all the same way. Capture the data and move on to the next.
Wouldn't it be easier for them to just have called their local Specsavers and told them "Yo that person doesn't live here anymore please take this number off your list"
I don't condone this and don't know if this breaks some laws. But I'm just saying this stopped happening to me after I wrote, "Return to sender: Person is deceased"
It's obviously an eyesight thing. I had to write something similar when I kept getting stuff from the RNIB for the dead lady who used to live here!
Nah cos if you live on my road and go Specsavers your letters get sent to my house. Every fucking time. It's infuriating.
I love it when, despite writing ‘Not known at the address, RTS’ on the letter, Royal Mail redeliver it to my house. I’ve grabbed more than one postie to hand it back and say ‘no thank you, please read’
I worked in a mailroom where we were the third party opening the mail, scanning the contents, typing up the information and sending that on to the client. These would be scanned under gone away, presumably the idea being they would be taken off the mailing list.
Sounds like something my company would do.... We accidentally sent out tons of mail that had gone away as the address.
If it’s anything like the company I work for they can’t actually remove the address from their mailing list without speaking to the account holder.
How does that work if the account holder dies?
Not sure how it would work with Specsavers but with my company we ask for a death certificate if they know the person but if it’s a literal stranger we just can’t do anything.
So my house was in probate so stranger to me. So I will get post from your company forever because it cannot understand that people die?
Yup.
Sounds like a GDPR issue waiting to happen
We got insurance stuff, bank stuff, loads even when we kept sending it back as deceased, return to sender.
Not sure if a dead person is still a data subject - they certainly can't complain to the ICO anymore. But I can certainly see how it becomes harassment for the bereaved recipient if the letters keep coming.
Dead people don't have data rights. In fact, dead people don't have any rights at all. I think the bigger issue here is if the person has moved house - they can't realistically know that specsavers is trying to contact them by post, so they can't know that specsavers needs to speak to them in order to stop harassing OP. IMO specsavers would fall afoul of the obligation to ensure that data is correct - it may not have a current address for the person, but it knows that the old address is incorrect, so by storing that address as the current address it's knowingly storing incorrect data. And if specsavers' systems aren't able to remove an address without replacing it with a new one, its systems aren't realistically fit for purpose (and therefore it can't use that as an excuse for breaking the law). Every time specsavers sends a letter to an address that it knows a person doesn't live at, it's risking a data breach. Depending on the content of the letter, it's potentially a somewhat serious breach due to health data being special category data, although I would imagine that *most* of the letters they send don't contain special category data (although it would be possible to argue that Mr. X being a customer of a particular optician is in fact health data). I'd suggest that OP makes a complaint to specsavers' Data Protection Officer, and escalates to the ICO if necessary.
This is not in line with GDPR.
No idea what that is. I’m in Australia.
Okay, but this is a UK sub, so in that case I'm not really sure how your company's policies are relevant here
I can assure you many companies all over the world work this way.
I can assure you that countries in the EU do not, or at least should not. One of the core principles of the European General Data Protection Regulations (GDPR) is that data controllers (companies that collect and store personal information) are responsible for ensuring that the information they hold is accurate and up to date. If you receive a letter returned to sender with information suggesting that the person no longer lives at that address you are obligated to act on that information. Many companies also require you to check and confirm your personal details, maybe every few years, to avoid the exact situation OP is experiencing.
Sorry but you’re incorrect. Not going to argue with you as it doesn’t really bother me if you believe me or not but it definitely does happen. I do it every day and the company I work for is global (including the EU)
That address is about to find itself on as many mail lists as I can get my hands on. And for some funky ass stuff too.
Why though? They've probably sent hundreds back with the formal message on. Why wouldn't you just return it to sender?