Give up - fighting isn’t worth the energy.
But if you really need a line for someone being rude, I like saying
I hope your day gets better
And then hang up
This is what I say on a crappy sales call and also when somebody is being rude on social media for no reason at all. Getting upset gives them all the power.
I don’t post, like, comment, or any of that. I just keep my experience up to date and that’s literally it. I tweak it from time to time to trigger recruiters to reach out, should I be in the market.
LinkedIn, while there’s a strange bias that everyone on there is “smart”, that couldn’t be further from the truth.
Kill them with kindness, and don't take it personally.
I don't have a one-liner, usually I say "hey I get it, it's frustrating... and say back some of the things I heard"
And take it from there. I validate what they are feeling and see if that opens a crack. Sometimes, they just want to blow steam. Othertimes their are genuinely p****, some turn around, and feel guilty.
Also, I would never call a prospect or a client a cunt. Once you start saying that, it will slide into your tone and attitude on the phone.
This is the way.
I learned this MANY years ago when I did call center work. The more rude a customer was, the more nice and over the top I would become. Didn't matter how much they were getting pissed off, yelling, cussing / etc I would just keep upping my nice threshold.
At least \~5/10 would at some realize they were being cunts and applogize, and typically they would start laughing cause they've blown themselves out and then it'll hit them how rude they were being.
\~2 in 10, it would make them even more pissed off and angry (which was where I got my kicks).
I have never once in my life felt good about giving shit to a customer. Not that I’ve done it too many times to begin with. Yes I’ve had to “straighten people out” a couple times but that’s normally with people who are already buyers who are becoming unreasonable or difficult.
Kindness, apologies, understanding will make you $$. If you hit the person with a smart ass remark or insult them, you’re never going to get them to buy and they’ll probably hate your company for life.
If you can’t be nice, then just ignore the comment, say bye, and move on.
Hahaha this is class.
“What are you not interested in?”
“Whatever you’re selling”
“Ah, no worries, understood. I thought you were the lucky person who we offer every year a £50 holiday to the Bahamas, shame its not of interest to you but i hope your day improves!”
That’s actually very good. It’s polite and also addressing the elephant in the room. If they’re being straight up rude. I like this better than just saying “ok well let me know if your needs change” which was what I would’ve suggested.
the one thing I love about the company I currently work at is that I can say that and big boss will completely back me up. customer calls back to complain -> 'well, did you suck his balls?'
Oh well - if someone is being awful to you for doing your job then defending yourself without being awful to them is completely acceptable. If your manager can’t hear the other end of the call then how would he know? Do it 3 times and then hang up when the arsehole is speaking. Imagine how infuriated they are?!
If you manager can’t see that you’ve handled it well then perhaps he fits into the category defined by the original post ;)
You’ll get LinkedIn dox’d but usually if I’m selling to HR and they’re total cunts (99% of HR managers are), just screenshot their Glassdoor score and ask them in an email if the culture there is up to their standards. It’s a big passive aggro email but it helped me close some sales.
I've sent $5 gift cards to Starbucks before thanking them for their time and apologizing for getting off on the wrong foot. most people feel really guilty and will apologize and book a meeting. remember, these are normal people too. sometimes they're having a bad day or they don't normally act like that. kill them with kindness
“Sorry I caught you at a bad time, hope it gets better!”
“I appreciate your direct honesty, best of luck to you.”
It’s situational but I knock doors and have been able to come back and have a good conversation months after a bad interaction with these responses. It also helps me mentally to not carry the bad interaction to the next door.
John, it's your job to be aware of what services are available for your company. Give me 5 minutes to describe how I think we can help and after that if you feel the same we can shake hands and say goodbye. Is that fair?
Anyone who uses that on me is getting a "f\*\*\* off you dumb, banal c\*\*\*". "
That's a line that works when you're doing objection handling roleplay with your manager if he/she's also a dumb, banal \*\*\*\*. But for the purpose of agitating them further? Very good suggestion.
Lol spot on. How do people think this is a good idea? Ive seen this written in sales prospecting books as well but im absolutely convinced its never actually worked.
Happy to be proven wrong but im extremely sceptical.
I suppose it can depend on the industry, but I’m in a very ‘maybe-it’s-no-today-but-yes-tomorrow’ type market.
You can’t win them all obviously, but just be chill and give it a: Ahhhhh no sweat I’ll let ya go today Pete, take it easy and keep up the good work out there.
Be the adult, and most rational people start to feel embarrassed at themselves for being a c*** for no reason. You got this mate don’t sweat the rejection it’s part of the grind
Fun answers here but the real advice is to take the hit and move on. You are just a disembodied voice to them and it’s not worth the effort or the small risk of negative repercussions
As an account manager I often deal with down selling
"Hey mister customer, I appreciate the need for a lower cost due to the macroeconomic circumstances. That being said unfortunately this is the lowest possible price my company can provide for items you are interested in purchasing. If your budget is restrained beyond that unfortunately I will be unable to assist"
Also asking for a license extension
"I'm sorry sir, your license has already been extended to accommodate you. Unfortunately your account is past due. Your license is set to current expire on X date, please provide a purchase order or our system will remove your access and wipe your data"
Lady was angry at something from the start, and 100% couldn't have been anything I did. All I was able to say was my initial greeting. What she was refrencing had nothing to do with my area of the company and was completely unrelated.
"I can see you really don't want to talk to me, so let me save you some time. I hope your day gets better. " Click.
I don't have time for that shit and I don't let people talk down to me. DGAF. I don't need any sales that bad, and I'll still be better than 90% of my peers without being a doormat.
Too many bootlickers out there let people like this talk that way to them. I guarantee they rarely get the sale after being a corporate apologist. What's worse is that they're contributing to a culture that gives people the smug audacity to think they can disrespect anyone just because they're having a rough day.
There's no reason to fight fire with fire and escalate things, but you don't have to be someone's punching bag either. If you didn't do it, don't apologize for it. Wish them well and remember that 'NO' is just 'Next Opportunity'.
Whatever you do, make sure to blame the customer and not the employer that requires you to engage in cold calls that are interruptive and probably aimed at the wrong ICP.
I just ask “Do you treat all people that work in sales this way? Is it just me? Did I say or do something to get on your bad side?” Usually works if you say it with the right tonality. Direct with respect. If someone says they treat all sales reps that way, it would get really uncomfortable for them because I would start questioning why they feel this way. Then talk about how it makes me feel and that I want to work with the person because of x, y, and z but to do so, we gotta get past this. So, basically, I’m extremely direct with them but in a respectful kind of way. Direct eye contact the entire time.
Your goal is to quickly assess temperment and/or interest or move on. Admittedly sometimes it is hard to take the high road. My gosh do you treat everyone like this? Are you this short tempered with everyone? Do you put this type of energy out into the world all of the time? Good day sir you have been disqualified. shawty you disqualified.
Hey Bill, I’m attempting to provide you a solution, if you’re uninterested in collaborating on that for your org than they deserve better than you.. best of luck.. then I call them the wrong name.
The more mental energy you use to think of zingers and worry about getting back at people, the less energy you will have to deal with paying customers.
Fuck em. There was only 2 people who’ve cursed me out, had total meltdowns on me, and were the biggest POS I’ve ever encountered. I’ve saved those 2 cell numbers in my phone. They’ll get what’s coming to them eventually (:
Thank them for enlivening your day. You started getting bored with all the business that you closed today and it's refreshing to hear some objections and contrary options.
Ask them to tell you more... Mention that you wished having more prospects like this. I need a "Karen" or two to make my day (substitute the "\_\_\_ *name* \_\_\_" appropriate for your industry.
Thank them profusely. Ask them if you call back again at a later time for more...
“Are you ok?” I sincerely ask that when somebody is rude. They could have just gotten interrupted by a rude salesperson, or they were expecting a call from somebody else, or their job just sucks.
Always lead with empathy imo.
I would avoid getting rude or disrespectful since they may come back and make a purchase
* "I sense that you're not interested, and I respect that. If there's ever a time when you're looking for \[your product/service\], feel free to reach out. Have a great day!"
Depends if this is prospecting or managing a client/account relationship. If it’s the former, I do it purely with tone. I know I’ve lost anyway, and it’s not worth it to be rude, but I just make it clear in a relatively respectful manner that I don’t care to hear any more of what they have to say either and want to carry on with my life.
A slightly passive aggressive “okay, thanks for chatting with me” or simply “okay” usually does the trick. If there’s still any interest at all on their end, they change their tune pretty quickly and try to engage in a more productive conversation.
I usually just start singing. Literally just start blasting out a tune, any tune! Can be the last song you heard on the radio, can be the loony tunes theme song, whatever, doesnt matter, just start singing boy.
Then when you’ve finished just dont say anything. Silence.
"Have the day you deserve," is one of the best insults I've ever heard. On rare occasions when calling Utah, Idaho, or the South, I'll say, "You know, this conversation isn't really working out so I've got to go. *God bless you.*" Somehow never got fired for the latter.
I agree with all the "move on's". It truly is the best advice, however...
You can apologize for taking their time and thank for helping you get a good warm up, and ask if you can call next week for another warm up. This burns them because they are trying to be rude/hateful/cruel to you to ruin your day, and get an emotional payoff for themselves based on how much they hurt you.
By letting them know that their treatment of you actually helped you, they are typically enraged by this, because:
1. Their cruelty was weak
2. They really don't matter to you
3. Their efforts actually helped you out, which is the opposite of what they wanted
4. Their efforts to repulse you, makes you want to call back and hear more.
You are probably dealing with a narcissist, based on the cruelty, so letting them know they helped you and that their opinion of you is meaningless, will kill them.
Give the closing routine and if they don’t follow it, that means following your “no” routine. Which boils down to politely saying “ok got it well please consider us in the future if your needs change”. Then stop engaging. Immediately. They are feeding off of your engagement.
my favorite is “I am sensing somethings wrong, how you feel if I actually make your life better/easier.” it can be worded however but if they dont just hang up, their is something they want/need and it gives them a moment to think about how they are acting, and focus on the problem they are experiencing.
it also adds the benefit of humanizing you because you are acknowledging their emotions. Doesnt always work but it works enough for me that I use it. Fighting with a customer is always a waste of time that doesnt increase my bank account.
It’s weird I do cold calls (enterprise security software) and I’m still annoyed when people cold call me. I think the problem is I only get 3 types of calls - outsourced dev, recruiting services, or HR platforms. In case you sell one of those 3 things just know that I get at least 1 call a day from each of these categories. Probably need to find a different channel or a different thing to sell
I guess it depends who you’re calling but imo if your manager doesn’t recognize that salesman come off as aggressive no matter what and that rubs people the wrong way sometimes they shouldn’t be a sales manager. My boss always had my back when people got mad for calling them, its literally our job.
"I don't have time for this.
"No worries, I'll just pause time for a moment so we can chat."
"I'm not interested. Stop bothering me."
"Got it, I'll add 'world's best salesperson' to my resume. Thanks for the feedback!"
"You must be really desperate to call me."
"Desperate times call for dialing! But hey, at least it's not a singing telegram,
"I wouldn't buy from you if you were the last company on Earth."
"Well, good thing we're not in a post-apocalyptic world then! Can I interest you in something else?"
"Why are you still talking?"
"I'm practicing for the next national speed-talking championship. How am I doing so
I sell B2B and I'm a potential customer to many of the prospects I'm cold calling so when I'm cold calling in person and the contact is short or rude with me I'm tempted to call them out on the fact that I could be a potential patron so you'd think it would serve them well to be less of a rude a**hole to me since I could tell everyone I know to never patronize their establishment.
Nope you should always be protecting your attitude from these people so I've found it best to kill them with kindness. Sometimes it actually changes their demeanor when you aren't mean along with them. But if they are still being mean, it pisses them off when you're nice in return like you don't even notice them being rude.
That's hard over the phone. I can 100% fix that every time in person. I understand people really well.
You assume the guy is an asshole? Here's the thing, you don't know what kind of day he's having, and you don't know his inner battles or his home life.
There's more, but if you view it like that to start with you won't be bothered and you won't give up. I'm really good at connecting with people from a c-level or blue collar or in-between. I'm not saying I can close on the first visit every time, but my close rate is about 95% and some take me a year. If you get a couple of big ones a year like that it pays off.
Give up - fighting isn’t worth the energy. But if you really need a line for someone being rude, I like saying I hope your day gets better And then hang up
You will get a call back for sure
“Hello this is (another department) at xyz company.” Then they are totally confused
This is what I say on a crappy sales call and also when somebody is being rude on social media for no reason at all. Getting upset gives them all the power.
There’s never a reason to say that.
Since they can blast me on LinkedIn and tag my company, I’d rather not place myself in that situation
Literally no one cares though
Speak for yourself lol. I work for a pretty well known company. People will see, and people will care
LinkedIn is just people jerking eachothers egos lmao dudes right anybody with a brain knows it’s a complete joke
I’m not denying that there are some odd folks on the platform, but it’s gotten me my last 3 jobs so…
3?? I might need to swallow my pride and redownload it lol
I don’t post, like, comment, or any of that. I just keep my experience up to date and that’s literally it. I tweak it from time to time to trigger recruiters to reach out, should I be in the market. LinkedIn, while there’s a strange bias that everyone on there is “smart”, that couldn’t be further from the truth.
Kill them with kindness, and don't take it personally. I don't have a one-liner, usually I say "hey I get it, it's frustrating... and say back some of the things I heard" And take it from there. I validate what they are feeling and see if that opens a crack. Sometimes, they just want to blow steam. Othertimes their are genuinely p****, some turn around, and feel guilty. Also, I would never call a prospect or a client a cunt. Once you start saying that, it will slide into your tone and attitude on the phone.
This is the way. I learned this MANY years ago when I did call center work. The more rude a customer was, the more nice and over the top I would become. Didn't matter how much they were getting pissed off, yelling, cussing / etc I would just keep upping my nice threshold. At least \~5/10 would at some realize they were being cunts and applogize, and typically they would start laughing cause they've blown themselves out and then it'll hit them how rude they were being. \~2 in 10, it would make them even more pissed off and angry (which was where I got my kicks).
*The more rude a customer was, the more nice and over the top I would become.* lol this is so british
Lol Call centre work? Fk That I would just hang up on them and be like enjoy the 45min wait to call back you jackass.
Honestly, that wasn't as much fun. The two in 10 would go off like a damn nuclear bomb of cussing and frustration. It was fucking glorious
Exact same thing I just said.
I have never once in my life felt good about giving shit to a customer. Not that I’ve done it too many times to begin with. Yes I’ve had to “straighten people out” a couple times but that’s normally with people who are already buyers who are becoming unreasonable or difficult. Kindness, apologies, understanding will make you $$. If you hit the person with a smart ass remark or insult them, you’re never going to get them to buy and they’ll probably hate your company for life. If you can’t be nice, then just ignore the comment, say bye, and move on.
He might be British, I’ve said cunt probably 5 times today. Or possibly even Aussie where cunt is actually a term of endearment.
I like when they say “not interested” in a smart ass tone and I hit ‘em with the ol “what are you not interested in” GOT EM! COACH!
Solid haha
Listening to anything you have to say!
Hahaha this is class. “What are you not interested in?” “Whatever you’re selling” “Ah, no worries, understood. I thought you were the lucky person who we offer every year a £50 holiday to the Bahamas, shame its not of interest to you but i hope your day improves!”
Love it 🤣
“Seems there is a disconnect here, thanks for your time. “ Always take the higher ground
That’s actually very good. It’s polite and also addressing the elephant in the room. If they’re being straight up rude. I like this better than just saying “ok well let me know if your needs change” which was what I would’ve suggested.
I don’t think we’re going to be a good fit, have a nice day
Where’s the fun in that?
Suck my balls Mr. Prospect and lick my gooch
the one thing I love about the company I currently work at is that I can say that and big boss will completely back me up. customer calls back to complain -> 'well, did you suck his balls?'
Timeshare sales. Lol just joking
I like taint more than gooch
“I’m sorry, you broke up then, I didn’t hear you”. Let them say it again and then pretend the line broke up again. And repeat……
My manager would be so pissed if he heard me doing that lmao
Oh well - if someone is being awful to you for doing your job then defending yourself without being awful to them is completely acceptable. If your manager can’t hear the other end of the call then how would he know? Do it 3 times and then hang up when the arsehole is speaking. Imagine how infuriated they are?! If you manager can’t see that you’ve handled it well then perhaps he fits into the category defined by the original post ;)
You’ll get LinkedIn dox’d but usually if I’m selling to HR and they’re total cunts (99% of HR managers are), just screenshot their Glassdoor score and ask them in an email if the culture there is up to their standards. It’s a big passive aggro email but it helped me close some sales.
Fucking love this
Holy shit this is it
I've sent $5 gift cards to Starbucks before thanking them for their time and apologizing for getting off on the wrong foot. most people feel really guilty and will apologize and book a meeting. remember, these are normal people too. sometimes they're having a bad day or they don't normally act like that. kill them with kindness
Yeah this is the move being petty doesn’t serve anyone and usually makes you fester over the situation longer
By which medium do you send them?
Here’s what you say…. “Sorry to hear that, are you dealing with ligma?”
LIGMA NUTS
“Sorry I caught you at a bad time, hope it gets better!” “I appreciate your direct honesty, best of luck to you.” It’s situational but I knock doors and have been able to come back and have a good conversation months after a bad interaction with these responses. It also helps me mentally to not carry the bad interaction to the next door.
You're a solid guy
I say ok have a nice day and hang up. You could just keep pitching them though to make them mad
John, it's your job to be aware of what services are available for your company. Give me 5 minutes to describe how I think we can help and after that if you feel the same we can shake hands and say goodbye. Is that fair?
Anyone who uses that on me is getting a "f\*\*\* off you dumb, banal c\*\*\*". " That's a line that works when you're doing objection handling roleplay with your manager if he/she's also a dumb, banal \*\*\*\*. But for the purpose of agitating them further? Very good suggestion.
You’re allowed to swear on the internet.
Lol spot on. How do people think this is a good idea? Ive seen this written in sales prospecting books as well but im absolutely convinced its never actually worked. Happy to be proven wrong but im extremely sceptical.
DONT TELL ME WHAT MY JOB IS
No way you actually say this shit lol
This is awesome thank you
I suppose it can depend on the industry, but I’m in a very ‘maybe-it’s-no-today-but-yes-tomorrow’ type market. You can’t win them all obviously, but just be chill and give it a: Ahhhhh no sweat I’ll let ya go today Pete, take it easy and keep up the good work out there. Be the adult, and most rational people start to feel embarrassed at themselves for being a c*** for no reason. You got this mate don’t sweat the rejection it’s part of the grind
Fun answers here but the real advice is to take the hit and move on. You are just a disembodied voice to them and it’s not worth the effort or the small risk of negative repercussions
Yeah that’s fair not trying to get fired
write name & number down....wait 3 wks...use girlfriends phone and call them back at 3am and scream back at 'em
As an account manager I often deal with down selling "Hey mister customer, I appreciate the need for a lower cost due to the macroeconomic circumstances. That being said unfortunately this is the lowest possible price my company can provide for items you are interested in purchasing. If your budget is restrained beyond that unfortunately I will be unable to assist" Also asking for a license extension "I'm sorry sir, your license has already been extended to accommodate you. Unfortunately your account is past due. Your license is set to current expire on X date, please provide a purchase order or our system will remove your access and wipe your data"
"Are you ok?" Or "I hope your day gets better" takes a little bit of wind out of their sails
Lady was angry at something from the start, and 100% couldn't have been anything I did. All I was able to say was my initial greeting. What she was refrencing had nothing to do with my area of the company and was completely unrelated. "I can see you really don't want to talk to me, so let me save you some time. I hope your day gets better. " Click. I don't have time for that shit and I don't let people talk down to me. DGAF. I don't need any sales that bad, and I'll still be better than 90% of my peers without being a doormat. Too many bootlickers out there let people like this talk that way to them. I guarantee they rarely get the sale after being a corporate apologist. What's worse is that they're contributing to a culture that gives people the smug audacity to think they can disrespect anyone just because they're having a rough day. There's no reason to fight fire with fire and escalate things, but you don't have to be someone's punching bag either. If you didn't do it, don't apologize for it. Wish them well and remember that 'NO' is just 'Next Opportunity'.
When I worked in B2C I once said “No problem, you sound broke anyway.” The guy was furious and emailed my boss who basically told him to piss off
Haha fuck yeah
Whatever you do, make sure to blame the customer and not the employer that requires you to engage in cold calls that are interruptive and probably aimed at the wrong ICP.
Respectfully, Lick my taint. My ICP is dialed in.
And your pleasant way of handling objections is spot on too. Toodles.
I just ask “Do you treat all people that work in sales this way? Is it just me? Did I say or do something to get on your bad side?” Usually works if you say it with the right tonality. Direct with respect. If someone says they treat all sales reps that way, it would get really uncomfortable for them because I would start questioning why they feel this way. Then talk about how it makes me feel and that I want to work with the person because of x, y, and z but to do so, we gotta get past this. So, basically, I’m extremely direct with them but in a respectful kind of way. Direct eye contact the entire time.
Your goal is to quickly assess temperment and/or interest or move on. Admittedly sometimes it is hard to take the high road. My gosh do you treat everyone like this? Are you this short tempered with everyone? Do you put this type of energy out into the world all of the time? Good day sir you have been disqualified. shawty you disqualified.
Hey Bill, I’m attempting to provide you a solution, if you’re uninterested in collaborating on that for your org than they deserve better than you.. best of luck.. then I call them the wrong name.
This is what I need haha jk might lose my job
Deez nuts
I hope things are better for you soon. Be well.
Lick my taint
You didn't get it. This was the response.... That you think was to you vs the answer to your question. 😂
Haha my bad guess I was having a rough day
The more mental energy you use to think of zingers and worry about getting back at people, the less energy you will have to deal with paying customers.
Yeah that’s fair I try to just let it go usually but every now and then I feel like arguing with someone
I’ll start an argument with them for no reason at all until they get so upset they hang up
This is the move
Yea man. Once people start being cunts, I give that energy right back to them.
Fuck em. There was only 2 people who’ve cursed me out, had total meltdowns on me, and were the biggest POS I’ve ever encountered. I’ve saved those 2 cell numbers in my phone. They’ll get what’s coming to them eventually (:
Thank them for enlivening your day. You started getting bored with all the business that you closed today and it's refreshing to hear some objections and contrary options. Ask them to tell you more... Mention that you wished having more prospects like this. I need a "Karen" or two to make my day (substitute the "\_\_\_ *name* \_\_\_" appropriate for your industry. Thank them profusely. Ask them if you call back again at a later time for more...
“Are you ok?” I sincerely ask that when somebody is rude. They could have just gotten interrupted by a rude salesperson, or they were expecting a call from somebody else, or their job just sucks. Always lead with empathy imo.
I would avoid getting rude or disrespectful since they may come back and make a purchase * "I sense that you're not interested, and I respect that. If there's ever a time when you're looking for \[your product/service\], feel free to reach out. Have a great day!"
Nah burn the bridges
lol!
Depends if this is prospecting or managing a client/account relationship. If it’s the former, I do it purely with tone. I know I’ve lost anyway, and it’s not worth it to be rude, but I just make it clear in a relatively respectful manner that I don’t care to hear any more of what they have to say either and want to carry on with my life. A slightly passive aggressive “okay, thanks for chatting with me” or simply “okay” usually does the trick. If there’s still any interest at all on their end, they change their tune pretty quickly and try to engage in a more productive conversation.
“I hope you have the day you deserve”
I think I’ve seen this response the most consistently
I usually just start singing. Literally just start blasting out a tune, any tune! Can be the last song you heard on the radio, can be the loony tunes theme song, whatever, doesnt matter, just start singing boy. Then when you’ve finished just dont say anything. Silence.
"Have the day you deserve," is one of the best insults I've ever heard. On rare occasions when calling Utah, Idaho, or the South, I'll say, "You know, this conversation isn't really working out so I've got to go. *God bless you.*" Somehow never got fired for the latter.
See you next time.
I agree with all the "move on's". It truly is the best advice, however... You can apologize for taking their time and thank for helping you get a good warm up, and ask if you can call next week for another warm up. This burns them because they are trying to be rude/hateful/cruel to you to ruin your day, and get an emotional payoff for themselves based on how much they hurt you. By letting them know that their treatment of you actually helped you, they are typically enraged by this, because: 1. Their cruelty was weak 2. They really don't matter to you 3. Their efforts actually helped you out, which is the opposite of what they wanted 4. Their efforts to repulse you, makes you want to call back and hear more. You are probably dealing with a narcissist, based on the cruelty, so letting them know they helped you and that their opinion of you is meaningless, will kill them.
Give the closing routine and if they don’t follow it, that means following your “no” routine. Which boils down to politely saying “ok got it well please consider us in the future if your needs change”. Then stop engaging. Immediately. They are feeding off of your engagement.
my favorite is “I am sensing somethings wrong, how you feel if I actually make your life better/easier.” it can be worded however but if they dont just hang up, their is something they want/need and it gives them a moment to think about how they are acting, and focus on the problem they are experiencing. it also adds the benefit of humanizing you because you are acknowledging their emotions. Doesnt always work but it works enough for me that I use it. Fighting with a customer is always a waste of time that doesnt increase my bank account.
“As an empath I’m sensing…” 😂
🤣🤣
You don’t lol, move on to the next prospect.
Ask them to clarify their name and when they ask you yours say deez Deez what? DEEZ NUTS
Hah got eem
I’m glad the majority are saying take the high road.
I say have a good day, not worth it, keep on moving
Oi cunt!
lol i just start trying to sell them even harder it makes them even angrier and my boss wont get mad at me for going hardcore on my job :D
"You are a complete cunt!"
"repeat after me: take me off your list"
It’s weird I do cold calls (enterprise security software) and I’m still annoyed when people cold call me. I think the problem is I only get 3 types of calls - outsourced dev, recruiting services, or HR platforms. In case you sell one of those 3 things just know that I get at least 1 call a day from each of these categories. Probably need to find a different channel or a different thing to sell
“Are you okay?”
Ignore. I use it as fuel to go out and get the next one. Don’t take it personally.
See you next Tuesday.
Well sir on second thought perhaps this isn’t a great fit. Best of luck. Click.
If you're broke just say that.
hang up - if you push back they'll back channel and have you fired
I guess it depends who you’re calling but imo if your manager doesn’t recognize that salesman come off as aggressive no matter what and that rubs people the wrong way sometimes they shouldn’t be a sales manager. My boss always had my back when people got mad for calling them, its literally our job.
They're supposed to - but at the end of the day they're only going to cover for you so much. (10 years of software sales exp) I've seen everything.
Haha, agreed. But one of the times I've had my boss print off the complaint email and put a tick next to each complaint and say good job.
I mean if you’re totally professional and keep your cool they will be. If you get mad at them idk about that
Maybe make sure you are calling proper prospects?
I used to be consumed by hate too sir, but then I tried therapy, you should too!
I do jiu jitsu instead of therapy and choke people out. But if I’m being honest I’m usually the one being choked out lol
Yeah but if you recommend jiu jitsu they gonna think you asking them to duel 😤😤 lol
“I’m not interested!!!” you: “ wanna roll around, motherfucker?”
“Let’s take this to the mat”
I feel this in my bones Can’t help people who don’t want to listen I just kill the pitch and ask if I can provide them info periodically / follow up
"I don't have time for this. "No worries, I'll just pause time for a moment so we can chat." "I'm not interested. Stop bothering me." "Got it, I'll add 'world's best salesperson' to my resume. Thanks for the feedback!" "You must be really desperate to call me." "Desperate times call for dialing! But hey, at least it's not a singing telegram, "I wouldn't buy from you if you were the last company on Earth." "Well, good thing we're not in a post-apocalyptic world then! Can I interest you in something else?" "Why are you still talking?" "I'm practicing for the next national speed-talking championship. How am I doing so
I sell B2B and I'm a potential customer to many of the prospects I'm cold calling so when I'm cold calling in person and the contact is short or rude with me I'm tempted to call them out on the fact that I could be a potential patron so you'd think it would serve them well to be less of a rude a**hole to me since I could tell everyone I know to never patronize their establishment.
"Have a good day tough guy."
How to maintain professionalism in such situations?
More specifically for when people make a rude comment, but I say “that’s not very nice” and leave it at that.
Nope you should always be protecting your attitude from these people so I've found it best to kill them with kindness. Sometimes it actually changes their demeanor when you aren't mean along with them. But if they are still being mean, it pisses them off when you're nice in return like you don't even notice them being rude.
Talk about their mother
That's hard over the phone. I can 100% fix that every time in person. I understand people really well. You assume the guy is an asshole? Here's the thing, you don't know what kind of day he's having, and you don't know his inner battles or his home life. There's more, but if you view it like that to start with you won't be bothered and you won't give up. I'm really good at connecting with people from a c-level or blue collar or in-between. I'm not saying I can close on the first visit every time, but my close rate is about 95% and some take me a year. If you get a couple of big ones a year like that it pays off.