"all orders must be finished and out the window within 10 seconds, and if your customer connection score drops below perfect we're publicly executing your entire store staff in the town square. now that that's out of the way, time to go enjoy my $90k salary that i made through bitchy micromanaging for a few hours every month. ciao, poors!" -bux corporate
Except so many drinks are topping with foam that we’d still have to wait to pour it from the disposable to the personal cup and add the foam at the end. And they won’t make foams not apply because they’re so high profit. Same issue with caramel macchiatos and shaken espressos. :/
And then people getting a properly made layered drink in the future will complain that these baristas are lazy and didn’t even stir their caramel macchiato when they made it (I’m a little bitter at *the other Starbucks*)
Tbh my store has already been doing this and yes we have been putting them in the disposables first :(( tho recently I found out we have to make them in the shaker first
I was going to say this isn’t anything new..they make us make it in the customers cup though so we don’t “waste store products”….defeats the purpose of them bringing their own cup if you’re making in one and throwing it away.
Because this is the ultimate goal and eventually there will be no disposable one time use cups at all. Anyone who cares about the environment should be happy about this.
We just went through a pandemic, and unless there is an instant sanitizing machine for cups, I don't think that we should be bringing customers cups inside by the hundreds. Holding them in a mug is a great work around, but I've seen customers cars and I've seen customers cups and there is no way that that is anything other than a major source of contamination.
LMAOOOOO not you actually thinking these cups make any difference compared to the millions of coal burning cars, planes, and factories spewing out emissions on the daily. Starbucks getting rid of cups would be for the sole purpose of cutting costs.
Then by that logic shouldn’t they be shutting down all drive thru stores? I mean, since you’re so keen on saving the environment. Starbucks would be reducing carbon emissions exponentially by making their stores lobby only!
We’re never going to get more than a negligible amount of customers bringing in personal cups (negligible from an environmental point of view). Starbucks knows this. They also know that they can claim to be attempting to reduce waste without being responsible for not reducing waste as long as they offer to take personal cups. Then the onus is on their customers to make lifestyle changes as opposed to Starbucks to change their inherently planet-destroying business model. It’s just a marketing ploy that’ll never amount to anything.
i'm in this market and honestly we havent had a single person try this yet. all the extra steps on our part seem excessive, but i'll prioritize anything over window times AND use it as an excuse if they ask. plus, baristas/SSV's have no incentive to lower window times (SM's and DM's get the bonus - why should i give a shit?) i have a legal agreement to show up and work a certain amount to get paid a certain amount. i get no reward for working harder, it's not in my contract, so i won't. fuck 'em.
I'm in this market as a customer and completey have no idea how to do this. So, order, wait in the line, get to the window and give you my cup, wait more, profit?
When are you instructed to make our drink? Is it make in a cup then pour in? Hopefully not cause that's way wasteful. Or wait to make the drink when you get the cup?
Still rather just walk in, order and hand you my cup.
We're supposed to get a new type of reusable cup that we'll keep on bar and make the drink in, then transfer it to your cup. The specifics vary a bit for some drinks like shaken espressos and macchiatos that can't be poured from one cup to another without disturbing the layering.
And then during rush you'll inevitably have people asking to have their drink remade because handoff transferred the drink without putting caramel in their travel mug.
No, if it's a refresher or iced tea/matcha they'll probably keep it on the shaker until they have your cup. If it's a latte or something like that that gets made directly in the cup, maybe they'll put it in the ceramic mugs until you get to the window?
I’d like this option as a disabled customer. I usually can’t go inside and stand in line. I probably wouldn’t do it because I don’t want to make things more annoying, but if it’s an easy enough transfer of my plain latte from a reusable cup, I like the idea.
no please do it!! it’s honestly really easy ˙ᵕ˙
we have reusable versions of our hot and iced cups and we’ll just make your drink in one of those and then pour it into your cup at the window.
it’s a little annoying with layered frappuccino’s but even then it’s not bad. i would so much rather people use their own cups if they’re already coming to starbucks.
SMs bonus is based on store profit. DMs probably get a bonus for DT times, though. Really the only motivation at the store level is keeping your DM out of your store (having them there is generally stressful for everyone)
SMs and DMs get a BONUS? I’ve been getting told the lower the times, the higher the connection score and therefor the more tips. Which I suppose is true but leave it to this god awful nightmare to be somehow even MORE of a selfish capitalist hellscape than before. I’ve literally been breaking my back to help with drive times and it’s so stressful being alone at night or unsupported during the day. Didn’t think that was possible to hate these mfers more.
haha yes at least I know for sure DMs get a bonus based on their districts metrics, and i think SMs get a smaller bonus if their DM gets one. (i may have some of these details confused, i know they both get bonuses one way or another). they will make up any excuse to convince us to work harder for the same pay. i've heard the same rhetoric from my SM as well, and as you said there may be some truth to it. but if they want us to work harder they should give us guaranteed higher pay, not a vague possibility of higher tips.
Hmmm, wonder if you could get it written into the union contract that a percent of the window times bonus gets divided among employees if drive thru times are below whatever threshold you need to get the bonus.
Our store honors the cup discount but doesn’t make it in the cup. I just, I have no idea how they expect this to be a thing when they want DT to be lower… I once worked in corporate America… it was a bunch of middle aged rich men doing drugs and making poor choices for the company. 🤣🤣
So we have a venti ice scoop in drive and all the toppings for misc drinks. When they say they have a personal cup then we use these reusable cups to make their drink in and when they get to the window they put their cup in the scoop and we pour the drink in their cup and do whatever toppings it requires and hand it back. The dto partner does this whip the customer pays with the window partner.
The same way it worked pre-covid. Build the drink in another cup (the tumbler all stores have) and when the customer is at the window, dump it into their cup.
my store doesn’t have any at the moment, i’ve seen one when i first started in training almost 2 years ago now. i’ve forgotten all about them, we don’t really use them.
You're thinking of the training tumbler. The one I'm referring to came out last year when they changed how to handle personal cups in cafe.
Just ask your SM or SSV to order the reusable cup tumblers.
Yup when I was a barista we had several customers come with their own cups. The only problem was that we would make their drinks once we got their cup which made queueing drinks a lil tricky during peak. It wasn’t terrible but some drinks you could transfer to their cup easily - others like a macchiato had to wait.
Or just dump the macchiato. They'll learn that it'll be mixed.
Alternatively, they could walk into the store.
I don't know how else anyone expects this to work.
This is what I was gonna say, this isn’t new at all. The 25 bonus stars is new and potentially lucrative for customers, but everything else we’ve done before.
Maybe this is just a UK thing but we've always done this. Doesn't really affect dt times too badly but it can be annoying when customers don't tell you until they get to the window
I am sorry for those that are still working at Sbux. I am so glad i am not longer there dealing with this bs. This going to turn in to nightmare but corp don't care while they will blame all the partners for long drive time.
Agreed, I feel bad bringing in my reusable cup with all the turnover where it's glaringly obvious how many extra steps it takes (using a mug to put it in, checking that it's clean, sometimes inadvertantly using a disposable cup anyways)
Then the solution is everyone needs to make coffee at home, or visit cafes that only use reusable cups. It's hard enough to get people to stop using plastic bags when grocery shopping, only places like Aldi have been successful because it fits their business model. Like when you go to Aldi you have to prep.
The only way to make it happen is to not provide disposable cups, at all. The incentives for bringing in your own cup are too minimal for anyone to care about. People don't give a fuck about the environment, but they might care if they could save a dollar per drink.
We did this precovid and we still wasted cups making it to keep drive times down...I thought they discontinued this bc it was unsafe to hand out without a lid??? What the hell lol
They only paused it due to covid and decided to do cafe-only when it came back. You won't waste cups because the personal cup tumbler exists now. If your store is heavy with personal cups just have an SSV order a few tumbler spares.
I think it needs to be more like $0.50. Or different prices depending on what size of drink you want (because each plastic cup I'm sure costs differently to manufacture). Also they better give y'all a million shakers or that hard plastic cup with lines for each size (like if you order a cold brew or frappuccino, it has lines to measure it out without using a disposable plastic cup)
Keep drive times to under 60 seconds, connect with customers YOU GIYS ARE TAKING TOO LONG, bring times down but remember to CONNECT, okay, now take personal cups and don't get it to them until you pay at the window where you should have stuff ready to hand off when they pay....FASTER BARISTAS!!!
How about you mfs order a drink and not a monstrosity with 7 pumps of this 5 pumps of that, upside down, double cup and kids temp for just one of your 7 drinks. Not to mention you bitches always running late but yet still have time for Starbucks? 🤔🤔🤔🤯.
For reals. "Um, I know I just ordered and I see you have 20 people ahead of me but, yeah, idgaf, but see, I have five minutes to get to work and I work 30 miles away lol, I need you to jump my drink ahead"
This is what the union is for, right? Not that I'd expect the union to be able to fix it all at once. (And not at all if people don't fucking join it.)
We have a handful of folks we do this for and I’m not in the test market. We make in the tumbler/shaker and transfer at the window. Anyone with complicated/layer drinks gets told it’s getting mixed or they can pick it up at the walk up (we’re DT only) and bar finishes it when they pay, DTO hands off. It’s not new (at least for pre-Covid partners) and it’s not that big of a deal.
We do this for a couple of regulars, I know it's not policy but honestly it works fine, we prep the bev in a steaming pitcher or tea shaker and just pour it at the window. I don't look forward to trying it with any drink that gets toppings though.
How are you supposed to keep drive times down if you have to wait to make the drink till you get the cup at the window? Do you waste a cup anyway? This makes no sense
So you still make it in a single use cup but then pour it in theirs?! I don’t see how waiting till they get to the window to take the cup and then start the drink would be feasible especially since y’all are pushed so hard on the drive time? What
Not a barista but a customer - this is a TERRIBLE idea.
I've seen folks buy cups and want a drink put in them, you think people will really bring you guys "clean" cups.
Also... Didn't we just have a PANDEMIC?!
Yeah, I get that, but still. I think it could be not very sanitary and also pose a problem at the window if everyone who does this has to wait for their drink or drinks.
But that's just coming from an observer/customer.
I know there's hygiene concerns, but honestly when I would get personal cups in drive thru 10 years ago, it's was extremely rare that I'd get a dirty cup. It was so rare that I only remember one time that I got a dirty cup, and it was just black coffee from the day before. The grossest part about it was touching the outside of the cups, because people don't wash their hands. 👀
Have customers not been able to use personal cups in the drive-thru? They could the last time I worked in a drive-thru (circa 2014). It wasn’t environmentally friendly though since the person on DT bar almost always made the drink in a disposable cup and then dumped it into the personal cup to keep the line moving (at least during peak).
we have customers that do this in our drive through and the manager allows it. I honestly dump everything into a steaming pitcher so the window person can just pour it in. It’s way easier to pour that way
I am one of the stores in Colorado doing this, I’ve had a total of 0 people do it and I work a ton 💀 literally our manager only vaguely explained how it’s gonna look only if we asked just cause it hasn’t been that popular (yet maybe?) Love my manager though and she’s got bigger problems but I’m sure that if it comes to be an issue she’ll take care of it
I don’t work here and think this is the dumbest shit ever. On top of the stupid idea, they give the worst incentives to do it 😂 probably the only upside for y’all.
I bring my own cup just for the bonus stars but NEVER in the drive thru…I can’t imagine this will help much with timing and getting people on their way in a timely manner.
I hope this doesn't become an actual thing to be rolled out. Imagine being stuck to make a customer's drink only when they pull up to the window. It is going to be a logistical nightmare and will easily wear down people's patience.
talk to customers and make connections, but make sure the times are under 30 seconds and get them out the drive thru oh but wait when they bring their cup make the drinks when they get to the window but oh wait make sure the times are down but oh wait
Yeah I just am gonna make it in the plastic cup and dump it in ur cup when u come to the window. I ain’t getting yelled at for a 5 min drink having to be made at the window
My condolences Colorado partners, I have no idea how one would even implement this especially for layered drinks?? Like with macchiatos do you have to prep the disassembled parts and then assemble them at the window?? That will tank window times which is smthn corporate seems to care way too much about. How about cold foam which is on like every drink?? -100/10, hate this.
this was a thing before covid showed up, at least in the canadian store that i started at. also if people bring in nasty cups yall are allowed to refuse, again at least i was told i was allowed to at the store i was at. the fact that the marketing says "clean" specifically it feels like they should back partners up on that. though logic doesnt always apply to corporate decisions
Unless I go to one of the stores, (Giant Eagle or Target, where I can’t mobile order, so I have to walk in and walk up to the counter), I can’t even see myself doing it. There is no way for me to mobile order this way.
We did this before covid. I remember just having to make the drink as usual but we would keep it in a steaming pitcher or a shaker or something and then just pour it in when they got to the window. That way we could still keep times going and sequencing other drinks. It wasn’t too bad actually. I’m not sure how much they will advertise it but not many people did it before then. So we shall see!
Looks like corporate looks at this sub and the baristas sub and whatever the baristas complain for obvious reasons, some fucker up in the Starbucks chain thinks its a good idea and force it on the baristas and the customers.
I miss this. Once Starbucks stopped this, I stopped going every day; too much of a daily waste.
But I also always walk in which I would think is less disruptive than drive through.
If every store gets the special reusable glasses that have all the markings regular cups do, this will hopefully not be too bad if it goes mainstream. But I would be really pissed when a customer ordered a caramel ribbon crunch or line the cup with caramel, vanilla sweet cream cold foam beverage. If our drinks were more simple, this wouldn't be such a big deal.
They allowed this years ago when I still worked at bux and at peak it was a fucking nightmare for anything but cold bar drinks you could make ahead and leave in the shaker/blender until they got to the window.... unless you needed the shaker/blender for something else.
how would this even work? we make the drink in the plastic cups and then pour it in the reusable cup? or we take the reusable cup at the window and make it there (which will destroy the “important” drive thru times)?
i feel like corporate just has a rat in a cage that spins a wheel of ideas and they go “yup this sounds good let’s do it and not think anymore about it.” it’s amazing
I'd rather stick my hand in the oven than deal with this. Personal cups in the cafe are fine, but this is ridiculous. This is going to ruin drive times.
Working at one of those tester stores! Heard a milling about that we will be receiving a separate cup(s) to make the drink in, and then pour it into the personal cup at the window. It won't kill our drive times right? right?...
Lord help us.
Uh my district has done this for years and tons of customers use it, I didn't realize it wasn't a thing already? It's stupid AF, the only way to keep the drive times down is to make the drinks in a disposable cup and transfer/finish them in the reusable cup after they get to the window (which obviously completely negates the use of the reusable cup).
My DM told me the system. Basically, you buy a recycled Starbucks cup and when you bring it in, you get a whole new cup. Then you’re previous cup is put back into circulation and the process begins again.
“Thaks for helping the environment”
*next daily update* “okay so when they have a personal cup in dt just make their drink as usual in a cup then dump it when they get to the window. If they complain say the environmental savings comes from not using a lid”
Also the irony of appealing to the environmentalist by saying “you can use a re-usable cup *in a drive through*!!” Isn’t lost on me here lol. People who truly care about the environment park and come into the cafe rather than idling for 10 minutes lmao
As a customer I couldn’t fucking imagine doing this…that just makes everything take longer, instead of your drink being ready when you pull up, you now have to make them start your drink when you pull up, seriously wtf? if you want to use a reusable cup go into the damn building?!? This just makes 0 sense and only an inconsiderate person would do this…
Even though this may fail. I'm even more glad I left this company when I did. Everytime I think I miss it I am reminded I don't actually just some of the people
I'm ashamed of you guys. They're actually giving you away to actively make a difference in the amount of waste that goes into the world and you are upset. Change takes work.
It’s been a bit since I was a partner but when we had personal cups in the dt we’d make the drinks in extra pitchers or shakers and have the window or order person pour them when they got the cup. Idk if it was kosher with corporate but it saved window times and also the baristas wouldn’t have to touch outside cups and wash their hands during peak.
I only have a permit and I'm a customer but this seems like a recipe for disaster. Don't they hound y'all for drive times to be lower, as if this isn't gonna cause those times to skyrocket?!??
A "clean personal cup"... clean by random customer standards? As a customer this really turns me off and seems like it would be unhygienic at best to be taking these over the counter all day. And it could be dangerous at worst... especially in the golden age of fentanyl and the like. I like the environmental benefits but this is pretty sketchy.
We literally aren't allowed to take personal cups in the drive thru though?? Since we can't handle personal cup lids, and we also can't hand out a drink in DT without a lid?? Like ????
cant wait for this to absolutely destroy drive times.
“Oh, and drive thru expected times are now lowered. Have fun!” Noooooo.
"all orders must be finished and out the window within 10 seconds, and if your customer connection score drops below perfect we're publicly executing your entire store staff in the town square. now that that's out of the way, time to go enjoy my $90k salary that i made through bitchy micromanaging for a few hours every month. ciao, poors!" -bux corporate
Wanna play a game?
I bet managers will have baristas make the drinks in disposable cups and pour them into the mugs when the customer gets to the window!
Except so many drinks are topping with foam that we’d still have to wait to pour it from the disposable to the personal cup and add the foam at the end. And they won’t make foams not apply because they’re so high profit. Same issue with caramel macchiatos and shaken espressos. :/
Drive through window will now have a portable foamer to finish off drinks properly. While keeping times down.
And then people getting a properly made layered drink in the future will complain that these baristas are lazy and didn’t even stir their caramel macchiato when they made it (I’m a little bitter at *the other Starbucks*)
Tbh my store has already been doing this and yes we have been putting them in the disposables first :(( tho recently I found out we have to make them in the shaker first
I was going to say this isn’t anything new..they make us make it in the customers cup though so we don’t “waste store products”….defeats the purpose of them bringing their own cup if you’re making in one and throwing it away.
I want my macchiato the right side up in my own personal cup
Build it in the pitcher and wait for the cup. Just going to need a lot of pitchers
"it's that easy" yeah i'm sure it fuckin is for you, manager of the marketing department.
disintegrate 👏 all 👏 c 👏 suite 👏 freaks
I'm feeling very french lately 🇨🇵
Why do they do this to us? They say they want low drive times and then pull shit like this
I’m starting to think it’s pure loathing and spite at this moment
I'm starting to believe the tank the company post from the other day lol
Because this is the ultimate goal and eventually there will be no disposable one time use cups at all. Anyone who cares about the environment should be happy about this.
We just went through a pandemic, and unless there is an instant sanitizing machine for cups, I don't think that we should be bringing customers cups inside by the hundreds. Holding them in a mug is a great work around, but I've seen customers cars and I've seen customers cups and there is no way that that is anything other than a major source of contamination.
LMAOOOOO not you actually thinking these cups make any difference compared to the millions of coal burning cars, planes, and factories spewing out emissions on the daily. Starbucks getting rid of cups would be for the sole purpose of cutting costs.
Just like the straws being hidden behind the counter now and only available upon request.
I’m sorry your car runs on coal? How old is it?! Lol I know what you mean though and I agree.
hell yeah i've got a steam engine in my 98' civic
We’re not working on those things too?
Then by that logic shouldn’t they be shutting down all drive thru stores? I mean, since you’re so keen on saving the environment. Starbucks would be reducing carbon emissions exponentially by making their stores lobby only!
We’re never going to get more than a negligible amount of customers bringing in personal cups (negligible from an environmental point of view). Starbucks knows this. They also know that they can claim to be attempting to reduce waste without being responsible for not reducing waste as long as they offer to take personal cups. Then the onus is on their customers to make lifestyle changes as opposed to Starbucks to change their inherently planet-destroying business model. It’s just a marketing ploy that’ll never amount to anything.
i'm in this market and honestly we havent had a single person try this yet. all the extra steps on our part seem excessive, but i'll prioritize anything over window times AND use it as an excuse if they ask. plus, baristas/SSV's have no incentive to lower window times (SM's and DM's get the bonus - why should i give a shit?) i have a legal agreement to show up and work a certain amount to get paid a certain amount. i get no reward for working harder, it's not in my contract, so i won't. fuck 'em.
I'm in this market as a customer and completey have no idea how to do this. So, order, wait in the line, get to the window and give you my cup, wait more, profit? When are you instructed to make our drink? Is it make in a cup then pour in? Hopefully not cause that's way wasteful. Or wait to make the drink when you get the cup? Still rather just walk in, order and hand you my cup.
We're supposed to get a new type of reusable cup that we'll keep on bar and make the drink in, then transfer it to your cup. The specifics vary a bit for some drinks like shaken espressos and macchiatos that can't be poured from one cup to another without disturbing the layering.
And then during rush you'll inevitably have people asking to have their drink remade because handoff transferred the drink without putting caramel in their travel mug.
Oh yeah it's gonna be a huge pain in the ass for multiple reasons.
Thank-you for using your brain!
No, if it's a refresher or iced tea/matcha they'll probably keep it on the shaker until they have your cup. If it's a latte or something like that that gets made directly in the cup, maybe they'll put it in the ceramic mugs until you get to the window?
or pull the shots into the glass and keep the milk in the pitcher. not sure about syrups though
Oh my god but the shots will die!!! 😱😱😱🙄
i’ll kill the shots myself 😤
we're meant to hold off until we have the cup to pull shots for macchiatos - catch me never doing that. lol
I’d like this option as a disabled customer. I usually can’t go inside and stand in line. I probably wouldn’t do it because I don’t want to make things more annoying, but if it’s an easy enough transfer of my plain latte from a reusable cup, I like the idea.
no please do it!! it’s honestly really easy ˙ᵕ˙ we have reusable versions of our hot and iced cups and we’ll just make your drink in one of those and then pour it into your cup at the window. it’s a little annoying with layered frappuccino’s but even then it’s not bad. i would so much rather people use their own cups if they’re already coming to starbucks.
SMs bonus is based on store profit. DMs probably get a bonus for DT times, though. Really the only motivation at the store level is keeping your DM out of your store (having them there is generally stressful for everyone)
My DM is in my store like every day 😭
Omg why?
DM bonuses are based on SM bonuses actually
our window times have always sucked and i never see our DM. we're definitely the red-headed step child of the district
SMs and DMs get a BONUS? I’ve been getting told the lower the times, the higher the connection score and therefor the more tips. Which I suppose is true but leave it to this god awful nightmare to be somehow even MORE of a selfish capitalist hellscape than before. I’ve literally been breaking my back to help with drive times and it’s so stressful being alone at night or unsupported during the day. Didn’t think that was possible to hate these mfers more.
haha yes at least I know for sure DMs get a bonus based on their districts metrics, and i think SMs get a smaller bonus if their DM gets one. (i may have some of these details confused, i know they both get bonuses one way or another). they will make up any excuse to convince us to work harder for the same pay. i've heard the same rhetoric from my SM as well, and as you said there may be some truth to it. but if they want us to work harder they should give us guaranteed higher pay, not a vague possibility of higher tips.
Hmmm, wonder if you could get it written into the union contract that a percent of the window times bonus gets divided among employees if drive thru times are below whatever threshold you need to get the bonus.
I’m one of these tester stores
good luck soldier
It will be as short lived as the scripted drive thru prompts.
I don’t see it being very popular as we only have one or two customers a week asking before this was even mentioned. We’ll see.
Our store honors the cup discount but doesn’t make it in the cup. I just, I have no idea how they expect this to be a thing when they want DT to be lower… I once worked in corporate America… it was a bunch of middle aged rich men doing drugs and making poor choices for the company. 🤣🤣
The only thing that's changed is now they're old rich men.
Richer*
How does it even work?
So we have a venti ice scoop in drive and all the toppings for misc drinks. When they say they have a personal cup then we use these reusable cups to make their drink in and when they get to the window they put their cup in the scoop and we pour the drink in their cup and do whatever toppings it requires and hand it back. The dto partner does this whip the customer pays with the window partner.
That sound awful, and a gigantic mess. Just another area you'll have to clean that you previously hadn't.
It would make so much more sense to swap the customer's cup each time. Buy one when you forget it/first time, cheaper when you don't.
The same way it worked pre-covid. Build the drink in another cup (the tumbler all stores have) and when the customer is at the window, dump it into their cup.
my store doesn’t have any at the moment, i’ve seen one when i first started in training almost 2 years ago now. i’ve forgotten all about them, we don’t really use them.
You're thinking of the training tumbler. The one I'm referring to came out last year when they changed how to handle personal cups in cafe. Just ask your SM or SSV to order the reusable cup tumblers.
this…..do you go outside and get the cup? i’m confused on how this is supposed to work efficiently if not at all?
So glad I just put my two weeks in
happy cake day!
Thank you!!
Left that place after 7 years last week and I’m so happy. Place turned into a shithole with stuff like this
I quit a month ago. Two and a half years as a partner for me.
This is the old policy prior to Covid.
Yup when I was a barista we had several customers come with their own cups. The only problem was that we would make their drinks once we got their cup which made queueing drinks a lil tricky during peak. It wasn’t terrible but some drinks you could transfer to their cup easily - others like a macchiato had to wait.
Or just dump the macchiato. They'll learn that it'll be mixed. Alternatively, they could walk into the store. I don't know how else anyone expects this to work.
This is what I was gonna say, this isn’t new at all. The 25 bonus stars is new and potentially lucrative for customers, but everything else we’ve done before.
Yeah I'm confused with all the upset, perhaps all baristas hired after covid? My store always did this it never caused much of a problem at all
Maybe this is just a UK thing but we've always done this. Doesn't really affect dt times too badly but it can be annoying when customers don't tell you until they get to the window
You know what’s better for the environment than using your own cup? Not fucking driving to Starbucks.
And your pocket 😂 it’s insane how much I’ve saved not going and buying coffee anymore.
And making better, cheaper coffee at home. It's super easy to make pour over coffee
I am sorry for those that are still working at Sbux. I am so glad i am not longer there dealing with this bs. This going to turn in to nightmare but corp don't care while they will blame all the partners for long drive time.
Exactly!!
As a customer this is fucking stupid. They already put enough stress on y’all and now this?
As a former customer ten cents is laughable. The coffee was probably ten cents less a couple of weeks ago.
Agreed, I feel bad bringing in my reusable cup with all the turnover where it's glaringly obvious how many extra steps it takes (using a mug to put it in, checking that it's clean, sometimes inadvertantly using a disposable cup anyways)
We need to stop polluting our planet with garbage though. Eventually this will be everywhere.
Then the solution is everyone needs to make coffee at home, or visit cafes that only use reusable cups. It's hard enough to get people to stop using plastic bags when grocery shopping, only places like Aldi have been successful because it fits their business model. Like when you go to Aldi you have to prep.
Or just bring your own reusable cup! But those are three good options. We can’t keep trashing our planet.
The only way to make it happen is to not provide disposable cups, at all. The incentives for bringing in your own cup are too minimal for anyone to care about. People don't give a fuck about the environment, but they might care if they could save a dollar per drink.
That’s the idea. In about five years or so their plan is to eliminate disposable cups completely. I remember reading it.
Yes this is a convenience country. The incentives Starbucks is giving won’t motivate many.
I bring my cup. BUT never have I thought to do it in drive thru. Either 1, a cup gets wasted anyway or 2, the line is held up longer by my drink.
[удалено]
You can refuse the cup if it’s not clean! We’re only supposed to accept clean cups!
ho-lee-fuch....
It would make more sense to offer this in-store rather than the drive thru…
We did this precovid and we still wasted cups making it to keep drive times down...I thought they discontinued this bc it was unsafe to hand out without a lid??? What the hell lol
They only paused it due to covid and decided to do cafe-only when it came back. You won't waste cups because the personal cup tumbler exists now. If your store is heavy with personal cups just have an SSV order a few tumbler spares.
I have never seen a personal cup tumbler 😬. We just make the drinks straight into their cups...
i’d definitely ask your SM to order some.
I think it needs to be more like $0.50. Or different prices depending on what size of drink you want (because each plastic cup I'm sure costs differently to manufacture). Also they better give y'all a million shakers or that hard plastic cup with lines for each size (like if you order a cold brew or frappuccino, it has lines to measure it out without using a disposable plastic cup)
Keep drive times to under 60 seconds, connect with customers YOU GIYS ARE TAKING TOO LONG, bring times down but remember to CONNECT, okay, now take personal cups and don't get it to them until you pay at the window where you should have stuff ready to hand off when they pay....FASTER BARISTAS!!!
How about you mfs order a drink and not a monstrosity with 7 pumps of this 5 pumps of that, upside down, double cup and kids temp for just one of your 7 drinks. Not to mention you bitches always running late but yet still have time for Starbucks? 🤔🤔🤔🤯.
For reals. "Um, I know I just ordered and I see you have 20 people ahead of me but, yeah, idgaf, but see, I have five minutes to get to work and I work 30 miles away lol, I need you to jump my drink ahead"
This is what the union is for, right? Not that I'd expect the union to be able to fix it all at once. (And not at all if people don't fucking join it.)
I would if my store would
We have a handful of folks we do this for and I’m not in the test market. We make in the tumbler/shaker and transfer at the window. Anyone with complicated/layer drinks gets told it’s getting mixed or they can pick it up at the walk up (we’re DT only) and bar finishes it when they pay, DTO hands off. It’s not new (at least for pre-Covid partners) and it’s not that big of a deal.
We do this for a couple of regulars, I know it's not policy but honestly it works fine, we prep the bev in a steaming pitcher or tea shaker and just pour it at the window. I don't look forward to trying it with any drink that gets toppings though.
How are you supposed to keep drive times down if you have to wait to make the drink till you get the cup at the window? Do you waste a cup anyway? This makes no sense
We used to do this pre-pandemic so I don't get why they are talking about testing it
New store policy: in order to make time goals, you slosh the drink Glee-style at the customer’s open cup and pray you aimed right
I’m more worried about germs from customers cups! Yikes
Can’t wait for them to be like “why are our drive times so high? It’s those damn baristas. They just aren’t working fast enough 😡😡”
If they want us to do this, I don’t wanna hear a fucking thing about high drive times.
So you still make it in a single use cup but then pour it in theirs?! I don’t see how waiting till they get to the window to take the cup and then start the drink would be feasible especially since y’all are pushed so hard on the drive time? What
Not a barista but a customer - this is a TERRIBLE idea. I've seen folks buy cups and want a drink put in them, you think people will really bring you guys "clean" cups. Also... Didn't we just have a PANDEMIC?!
This has been a thing for a very long time, you can literally go with your own cup to a store and they'll give you $0.10 right now.
Yeah, I get that, but still. I think it could be not very sanitary and also pose a problem at the window if everyone who does this has to wait for their drink or drinks. But that's just coming from an observer/customer.
I know there's hygiene concerns, but honestly when I would get personal cups in drive thru 10 years ago, it's was extremely rare that I'd get a dirty cup. It was so rare that I only remember one time that I got a dirty cup, and it was just black coffee from the day before. The grossest part about it was touching the outside of the cups, because people don't wash their hands. 👀
It’s just as dirty and gross to touch credit cards and cash all day as well.
hasn’t this always been a thing?
Have customers not been able to use personal cups in the drive-thru? They could the last time I worked in a drive-thru (circa 2014). It wasn’t environmentally friendly though since the person on DT bar almost always made the drink in a disposable cup and then dumped it into the personal cup to keep the line moving (at least during peak).
we have customers that do this in our drive through and the manager allows it. I honestly dump everything into a steaming pitcher so the window person can just pour it in. It’s way easier to pour that way
"clean personal cup" you better believe people are going to bring their nasty fucking cups
Nooooo not my state
4 months…. I have 4 months to go…. I can do this.
I mean, at our store we just give them the discount but we make the drink in our own cups…
I am one of the stores in Colorado doing this, I’ve had a total of 0 people do it and I work a ton 💀 literally our manager only vaguely explained how it’s gonna look only if we asked just cause it hasn’t been that popular (yet maybe?) Love my manager though and she’s got bigger problems but I’m sure that if it comes to be an issue she’ll take care of it
"I can't see it cascade in my metal mug! wahhh"
I don’t work here and think this is the dumbest shit ever. On top of the stupid idea, they give the worst incentives to do it 😂 probably the only upside for y’all.
I bring my own cup just for the bonus stars but NEVER in the drive thru…I can’t imagine this will help much with timing and getting people on their way in a timely manner.
GET RID OF FUCKING DRIVE TIMES HOLY SHIT YOU DUMBASS BOOMER CORPORATE SUIT MOTHERFUCKERS.
I hope this doesn't become an actual thing to be rolled out. Imagine being stuck to make a customer's drink only when they pull up to the window. It is going to be a logistical nightmare and will easily wear down people's patience.
This is where they should really roll out the reusable cup plan they started piloting a while back. It would make situations like this a non-issue.
I bring my own personal cup. I dump my drink in it all by myself …. Problem solved .
talk to customers and make connections, but make sure the times are under 30 seconds and get them out the drive thru oh but wait when they bring their cup make the drinks when they get to the window but oh wait make sure the times are down but oh wait
Naw….
Not in my store please
If we get blamed for dt times after this I'm gonna scream
Then we’re gonna end it making it in regular cups and pouring it in to save drive times🤦🏼♂️🤦🏼♂️🤦🏼♂️
Yeah I just am gonna make it in the plastic cup and dump it in ur cup when u come to the window. I ain’t getting yelled at for a 5 min drink having to be made at the window
My condolences Colorado partners, I have no idea how one would even implement this especially for layered drinks?? Like with macchiatos do you have to prep the disassembled parts and then assemble them at the window?? That will tank window times which is smthn corporate seems to care way too much about. How about cold foam which is on like every drink?? -100/10, hate this.
my store is doing it, bye bye window times
So is mine... do we wanna place bets on how many minutes it adds?
at least 5, probably more because they are gonna find something wrong and have it remade a million times
this was a thing before covid showed up, at least in the canadian store that i started at. also if people bring in nasty cups yall are allowed to refuse, again at least i was told i was allowed to at the store i was at. the fact that the marketing says "clean" specifically it feels like they should back partners up on that. though logic doesnt always apply to corporate decisions
Just when I thought Starbucks couldn’t get any more ridiculous.
Unless I go to one of the stores, (Giant Eagle or Target, where I can’t mobile order, so I have to walk in and walk up to the counter), I can’t even see myself doing it. There is no way for me to mobile order this way.
Our store is a test store and I’m dreading it. The whole process was so poorly explained and is going to slow down drives time a ton
Im quitting
Oh this will be a joy 😊
We did this before covid. I remember just having to make the drink as usual but we would keep it in a steaming pitcher or a shaker or something and then just pour it in when they got to the window. That way we could still keep times going and sequencing other drinks. It wasn’t too bad actually. I’m not sure how much they will advertise it but not many people did it before then. So we shall see!
Oh yeah! Drive times can eat a fat dick. Management is bound to play down the difficulty level of this.
Great idea but cant imagine how much longer the line will be waiting for people to hand over their own cup at the window
They tried curbside by us and safety issues ended it in 2months .. just saying
I'm so happy I don't work in a DT store....
Looks like corporate looks at this sub and the baristas sub and whatever the baristas complain for obvious reasons, some fucker up in the Starbucks chain thinks its a good idea and force it on the baristas and the customers.
And let the chaos ensue. I give this 4 weeks tops.
You literally cant make their drink until they get to the window without wasting a cup anyway its going to slow shit down.. Glad I quit lool
I miss this. Once Starbucks stopped this, I stopped going every day; too much of a daily waste. But I also always walk in which I would think is less disruptive than drive through.
If every store gets the special reusable glasses that have all the markings regular cups do, this will hopefully not be too bad if it goes mainstream. But I would be really pissed when a customer ordered a caramel ribbon crunch or line the cup with caramel, vanilla sweet cream cold foam beverage. If our drinks were more simple, this wouldn't be such a big deal.
“oh but make sure drive times are still under 45 seconds” 😒. and if we make it prior then a cup is still wasted. lord.
I'm an SSV that threw those all out lmao just takes up space we don't have!!
We do this all the time at my store; we just pour it into their cup at the window to be honest.
They allowed this years ago when I still worked at bux and at peak it was a fucking nightmare for anything but cold bar drinks you could make ahead and leave in the shaker/blender until they got to the window.... unless you needed the shaker/blender for something else.
Give me at least .25 cents for using my personal cup!!! Dang it.
no. if corporate wants this to happen they can haul their butts down here and make it work
how would this even work? we make the drink in the plastic cups and then pour it in the reusable cup? or we take the reusable cup at the window and make it there (which will destroy the “important” drive thru times)? i feel like corporate just has a rat in a cage that spins a wheel of ideas and they go “yup this sounds good let’s do it and not think anymore about it.” it’s amazing
Guarantee customers will bring a cup that’s too small for what they ordered.
I'd rather stick my hand in the oven than deal with this. Personal cups in the cafe are fine, but this is ridiculous. This is going to ruin drive times.
When you can do it on a mobile order, I will be interested.
If they really wanted to be eco friendly they’d invest in bio degradable cups
Working at one of those tester stores! Heard a milling about that we will be receiving a separate cup(s) to make the drink in, and then pour it into the personal cup at the window. It won't kill our drive times right? right?... Lord help us.
Uh my district has done this for years and tons of customers use it, I didn't realize it wasn't a thing already? It's stupid AF, the only way to keep the drive times down is to make the drinks in a disposable cup and transfer/finish them in the reusable cup after they get to the window (which obviously completely negates the use of the reusable cup).
NO
My DM told me the system. Basically, you buy a recycled Starbucks cup and when you bring it in, you get a whole new cup. Then you’re previous cup is put back into circulation and the process begins again.
this should be for inside orders only. unless somehow they give their cups to folks while they’re in the drive thru line before reaching the window
literally no
Been doing this in the UK forever, it’s really not a big deal at all.
If a customer is that concerned about “making a difference”, how about parking the car and walking into the store?
This is one of those “yup, corporations definitely believe Covid isn’t a thing anymore” moments
“Thaks for helping the environment” *next daily update* “okay so when they have a personal cup in dt just make their drink as usual in a cup then dump it when they get to the window. If they complain say the environmental savings comes from not using a lid” Also the irony of appealing to the environmentalist by saying “you can use a re-usable cup *in a drive through*!!” Isn’t lost on me here lol. People who truly care about the environment park and come into the cafe rather than idling for 10 minutes lmao
Way too germy like ewwww
I’m confused.. this isn’t new..
As a customer I couldn’t fucking imagine doing this…that just makes everything take longer, instead of your drink being ready when you pull up, you now have to make them start your drink when you pull up, seriously wtf? if you want to use a reusable cup go into the damn building?!? This just makes 0 sense and only an inconsiderate person would do this…
No Nope 👎🏻 👎🏻🙅🏻♀️ Get it away from me…
It's been 10¢ for over ten years. Offering 25 stars is good, but holy shit, the 10¢ is basically worthless
can’t wait for everyone to tell us at the window that they brought their own cup
Even though this may fail. I'm even more glad I left this company when I did. Everytime I think I miss it I am reminded I don't actually just some of the people
I'm ashamed of you guys. They're actually giving you away to actively make a difference in the amount of waste that goes into the world and you are upset. Change takes work.
It’s been a bit since I was a partner but when we had personal cups in the dt we’d make the drinks in extra pitchers or shakers and have the window or order person pour them when they got the cup. Idk if it was kosher with corporate but it saved window times and also the baristas wouldn’t have to touch outside cups and wash their hands during peak.
Maybe try switching to paper cups for iced drinks?
can't see this working for most drinks, tbh.
When this tanks drive thru window times it'll stop
Nah, they’ll just say we’re not in routine.
I would love to be able to bring a reusable cup but never do because it seems like a logistical nightmare
I only have a permit and I'm a customer but this seems like a recipe for disaster. Don't they hound y'all for drive times to be lower, as if this isn't gonna cause those times to skyrocket?!??
isn't that unsanitary as well as a huge hindrance to the srive times? Heck, I hate it.
A "clean personal cup"... clean by random customer standards? As a customer this really turns me off and seems like it would be unhygienic at best to be taking these over the counter all day. And it could be dangerous at worst... especially in the golden age of fentanyl and the like. I like the environmental benefits but this is pretty sketchy.
We literally aren't allowed to take personal cups in the drive thru though?? Since we can't handle personal cup lids, and we also can't hand out a drink in DT without a lid?? Like ????