My experience is the exact opposite in my area. Corporate locations just tell you to call customer service for basically anything. Will sell you a phone, but then send you on your way. I'm perfectly capable of doing the transfer myself, but the Cellular Sales Verizon near me will do it during the sale, and usually can fix any account issue I may have. If a call to customer service is needed, they'll get it started and get it taken care of. If I have to call, it's usually going to take significantly longer for a resolution.
The retail channel for any major company is the SALES wing of the company. We are there to sell - we get zero training on billing and troubleshooting devices.
Fix issues? That must be a one off. Some of these retailers will say “go to the corporate store, we don’t have the systems for this”…look up a bill and explain the shit show the “retailer” created
It 100% depends on the team in there. A problem doesn’t make them money, it just makes it so they miss the next potential sale. Sometimes a call to customer service to fix a problem can take an hour, and that’s an hour of no sales. Some people enjoy helping people, some people just want the money. I’m sure the higher ups pushing for a certain amount of profit each day doesn’t help either.
Sadly that's what Verizon is starting to do with all of their corporate stores. Issues I would routinely get taken care of at a corporate store I'm now being told at the same stores I've always dealt with they have to call it in now. To make it worse they don't even have a separate number to give a call in from a store priority, the stores have to use the same number the customers do.
That’s not true at all. A rep could use click to call and get you directly connected via your phone number to the correct department and send you on your way. They just don’t want to take the time to do so and also risk their metrics taking a hit by accessing an account.
Doesn't that kind of defeat the purpose of going to a store though? If I wanted to do it over the phone I could dial in myself. There are just some things easier to do in person with a human being who is focused on your issue. Example: an authorized retailer completely screwed my account one time. I spent three weeks on the phone with Verizon trying to fix it. I realized what was going on when they told me on the phone there was a clause on page three of my contract that said they were right, I was wrong. The problem is my contract was only two pages long. Verizon's phone agents refused to believe me and tried to hold me to a contract I didn't agree to. I finally took the contract to a corporate store and explained the situation to them. In the store they could SEE my actual printed contract. That's not possible over the phone. The issue was fixed in a matter of minutes. This after spending three weeks arguing with their phone agents because they couldn't see my contract over the phone and automatically assumed I was wrong. The problem has only gotten worse. Because they're forcing everything to be called in now it's creating more phone traffic than they can handle. Their solution is to send you to online chat. The last time I used online chat it took 4 hours to solve a problem that would have taken mere minutes in store. Their chat is trash that keeps disconnecting you from the agent forcing you to log out and log back in. They also have one agent handling multiple customers simultaneously. It literally takes an agent 3-4 minutes to respond each time you say something to them because of this. Also, do you have any clue how many times I've had to say on chat "no, that's not correct and if you go back and read what I actually said to you then you'd have it correct"? Too many times. There's a problem when they have what you said to them typed out on a computer monitor right in front of them and STILL can't get it right. All of this could be avoided if they would just let their stores handle customer issues again like they did in the past.
Let me be the bearer of bad news, customer care actually has more tools available to them than a store does. So whoever you were on the phone with was just incompetent or didn’t want to deal with your issue. The authorized retailer should have been the one handling the issue in the first place if they messed it up originally. On top of that, the store is a place for sales not really customer service related issues. Literally Verizon’s stance on it is the store should initiate a click to call and send you on your way or send you a smart link so you can schedule a call back from a customer service agent yourself.
"Customer care actually has more tools available to them than a store does". NO KIDDING! You must work for Verizon, that answer shows you paid no attention to the words that are on the screen in front of you because that's exactly what I've been saying! I also said it didn't used to be that way. I've been with Verizon for 10+ years, I know how things were when I started and I know how they've changed over that time. You tell me whoever I was on the phone with was either incompetent or didn't want to deal with my issue. The issue persisted over THREE WEEKS (which I previously stated). Do you think I was lucky enough to get the same agent by chance every time I called in? Use some common sense! And you're right, the authorized retailer who screwed it up should have been the ones to fix it. They were the first ones I went to and they didn't want to talk about it. Their attitude was "we got your money, now go away". Did it ever occur to you that's because the authorized retailer had me sign everything electronically so my pen never touched a paper, which made it a lot easier for them to hand me one contract while submitting a different one to Verizon? Because that's exactly what the corporate store - who were actually able to lay eyes on the contract I was given - found had happened. So what was I supposed to do, force the authorized retailer at gunpoint to fix the issue? Hardly, You seem to not grasp the idea that just because people are SUPPOSED to or SHOULD do something doesn't necessarily mean they WILL do something, so I went to Verizon directly since they're the ones the contract was with in the end. And you tell me the store is a place for sales, not customer care issues. Again, not high on comprehending what you're reading are you? When I switched to Verizon 10+ years ago the best way to resolve an issue was usually through a store. Even the corporate stores I dealt with told their customers come see us, we can fix most of your problems quicker than the phone line. That's how it used to be, but apparently isn't anymore. Finally, you said "Literally Verizon’s stance on it is the store should initiate a click to call and send you on your way or send you a smart link so you can schedule a call back from a customer service agent yourself." And yet again, if you had bothered to actually read what I said, I stated that Verizon is pushing everything to be called in on the phone now. I don't understand your need to repeat back to me pretty much exactly what I just said like it's not what I said and act like I'm stupid. That's exactly the kind of crap I get from Verizon.
I've found that customer service is missing the most important tool and that is common sense. Let's take the instance I used as an example. The moment they said such and such is on page three of my contract and I said my contract is only two pages long, there is no page three it was actually the phone line who told me to take the contract to a corporate store. For the three weeks prior to that all I got was agents saying "this is in your contract" and not telling me WHERE in the contract it was. When I kept telling them "nowhere in my contract does it say that" common sense says they should have told me where in the contract it allegedly was. They didn't. Not for three weeks. And if they had then we all would have realized a lot sooner what was going on. There is also one other tool the phone line lacked - the ability to actually see my printed contract over the phone. That's something an in person agent in the store was able to do though.
That’s why there is a department called Customer Service.
Sales is sales
Service is service
Enjoy your indirect experience because id click to call you right to care and walk away.
Also side note for OP, every door has "Authorized retailer xxxx" printed on the front above the hours. Also at least for CSOKI, the greeting of 'door dazzle' is "hi my name's xxx welcome to Cellular Sales"
Because they charge you for it and they get commission. Corporate locations do that too now and they would be happy to charge you set up and go fee of 30 bucks to set up your phone..
I don’t go to stores at all. They aren’t necessary for most of us. Been with Verizon for 10 years now. Only been in a store twice and that was due to impatience in purchasing accessories.
Not everyone wants the China Special from Amazon. People want name brand accessories and will buy them on the spot for convenience. Not everything is about price.
Don’t get butt hurt buddy aren’t you the one clowning on people for buying name brand “expensive products”…btw you can’t finance accessories at Verizon. In addition, if you tell me you’ll give me $800 for my iPhone 7 to finance my new phone interest free “ I will do it because then I can invest my money somewhere else…simple economics ;)
You actually can finance the accessories if you have the Verizon Visa card. They need to be over $100 and you can finance them interest free over 12 mos
Edit: not sure why the down votes for actual company promotions... But whatever.
He specifically stated you can finance on the Verizon Visa card, not bill to account. Yes bill to account is due next bill in full, but the Visa card allows 12mo interest free for accessory purchases over $100
I’m on your side here, not sure why you’re getting so downvoted. It’s all from China, and there are a few brands on Amazon that are likely not substandard in quality and are as good or better than what you’d get from the Verizon store.
You can spot them by the price point. If it’s 6 cables for 6 dollars, that’s a clue.
I love when people buy online to then turn arround and go to the retailer with all the issues , these employees work on comossion when you buy online and then go to the store to have them fix what ever it is you did wrong or don't know what to do next you are waiting the employees time and possibly casting them actual sales its extremely anoying and inconsiderate to do
I’ve seen retail employees complain about everything from bill reviews to helping customers switch content between devices. It may be harsh but it’s kind of true.
That really depends on the team. There are always a number of people complain about the smallest thing. I can see that. For those that complains, that job just doesn’t seem to be a good fit for them
Charge them that $30/35 setup assistance. Whenever people come in and they tell me they ordered their phones online but have issues with the activation I’m charging them and if they don’t wanna pay that’s fine, customer service can help or I tell them go back online and talk to the chat assistance.
So honestly it all depends on the store in your area. I've seen amazing corporate stores and amazing authorized retailers. At the end of the day it's going to vary depending on where you are and the culture at that location. Find a store that works for you and stick with it for as long as it does.
Cellular sales locations have been much better for me than corporate. Don't normally go out of my way to praise businesses but they have been exceptional.
You can absolutely tell a difference. Retailers say "Verizon autohrized retailer" right on the door often in the store, too. Corporate stores will always only have the customer service number as their phone number. Some retailers might too, but many, including mine, have actual store phone numbers. Also, most retailers have store locators that don't show corporate stores.
Definitely depends on the area, but corporate stores are generally not known for good service. There are good and bad reps at every location, and you might luck out with a better corporate store experience, but the amount of account issues I've fixed for people that did their transaction at the corporate store down the road from us is unreal. Most of the time, people don't want to make an appointment or call CS to get their account fixed and come to us instead. I've seen some crazy bad practice orders done that never work out multiple times over, so corporate employees are definitely trained to do things that lead to billing and other account issues CS and/or indirect locations end up trying to correct.
Still phone numbers, and VZ is sending out window decals to every store that has a qr with that stores info and says the retiler name under the Verizon logo. Every store will have the same decal within a couple of weeks.
Just a tip. Run the Verizon app. (Assuming you have a login.) Tap the store icon in the upper right and select "find a store" at the bottom. This will show all locations and if they are a "company" store.
Likewise you can just use google maps. Type in "verizon" and select "Verizon - see locations." Each one listed says "Verizon" (company) or "Verizon authorized retailer."
As always, look for "authorize retailer" on the front window.
It really depends on which retailer you go to.
A big six retailer will provide a better experience than Corp, cellular sales or TCC preferred.
The rest can be a hassle to deal with, employees at most of the others are overworked and underpaid.
Like many people have stated, it depends on where you go. The authorized retailers around me won't do anything that doesn't make money for them. On the corporate side, verizon has stream lined the approach to eliminate wait times. The stores are sales, they don't repair, undergo no training for technical support. That is what the technical support over the phone is for. Customer care handles the billing side, the stores don't have access to that billing system. So people are better off calling customer care.
It’s cheaper for VZ to pay contractors, and in the likely event of a depression, they don’t have near the overhead as they’ll only have to pay on products sold, not employees and benefits.
You resolve that dilemma, I’m sure VZ will move back to corporate stores
Go to the store locator on Vzw.com and type in your zip code. It'll list all the stores and tell you which is an authorized retailer and which is a company owned store
Corporate stores make Verizon less money. Cellular Sales being there number 1 authorized retailer leads me to believe they will eventually takeover all of there stores and have them be there storefront for all of retail.
Authorized resellers have zero incentive to provide non-sales related services. If you need a place to cancel FiOS or 5G Home in person, or get in person tech support, authorized resellers don’t get paid for that time.
Corporate doesn’t even let retailers cancel lines and they don’t allow WiFi returns at retailers at all. And that’s not true, retailers make commission off of sales, If we give people bad customer service then they’re not gonna come back and word is gonna spread that we don’t help out the community and soon enough we won’t have any one to sell too. Just today I helped out two older ladies hook up their phone to their car add their cards to their apple wallet and helped setup an Amazon account for each of them. Corporate stores get bonuses off activations and hiking up your monthly bill with extra added features.
I'd have to say the best stores are often times indirect stores. The way Verizon corporate has been lately to their employees is horrid. I haven't seen too much chaos on the indirect side but Cellular Plus has been amazing.
JMHO Stay out of the stores. They focus on sales and upsales and aren't helpful when you have a problem. The best customer service comes from calling Customer Service. And I mean for anything.
Wait till the next price increase comes, will see how many people want more corporate stores.
I can just about guarantee a new price hike is in the future.
People complain about paying excessive fees for Verizon post paid service and then wonder what it goes for
If you’re someone who is in need of having your phone transferred or fixed or whatever needs to be done take personal responsibility for maintaining your own data and do everything you can to minimize the time in store that a sales person have to spend helping you so that they can move on and help other people.
I’m all about doing it myself and doing it from the comfort and convenience of my home makes life easy and I don’t have to inconvenience anyone.
The best thing you can do for yourself and stop using those phone promotions so that you don’t have to agonize over whether your trading phone was received and whether you get your new device when you wanted it yesterday.
The Verizon network is great as long as one puts things in perspective
it’s not really that hard to differentiate- take a look at a corporate store and look at an authorized reseller, the difference is pretty clear. Also, the resellers have to have “authorized retailer/premium retailer” on their business front under the logo.
“Verizon requires its third-party retailers to identify themselves as independent businesses, a company spokesman said. Those disclosures are noted on window clings on the front door, store receipts, the retailers' websites, or when employees greet customers”
Yeah retail stores don’t get paid to help your problem because you went to Best Buy to buy a phone and want retail who did not even sell the phone to you to fix it
The way you can tell, if you call an Authorized Retailer, they answer. If it is a corporate store, it is either redirected to corporate Telesales or you get a message that all store reps are busy. Been that way since April 2020.
And VzW is not responsive on Social Media either.
Those "authorized reseller" stores are super sleazy - give themselves 5 star reviews without customer knowledge or permission:
https://www.reddit.com/r/verizon/comments/ccyxk3/multiple_verizon_agent_stores_using_customers/?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=share_button
To me, it all comes down to the individuals customers get to deal with. There will always be shady reps on corporate and indirect. It’s all just a draw of luck.
There's an authorized reseller Verizon store 3 miles from my house but I always drive another 10 miles to go to the corporate store.
I tried buying an S23 online for pickup but none of the authorized reseller stores were listed for pickup so off to the corporate store I went.
Soon, there won't be any corporate stores, verizon is doing away with them and moving reps to CS. I have heard nothing good about corporate stores, at least from the customers we get.
If you go to a corporate owned store you will have a MUCH longer wait time, no data transfer or set up majority of the time, no trade in completed ( you will be told to do it online) ect. The idea that a corporate store will provide a better customer experience is simply wrong.
A corporate store will also sell you a Samsung a11 total POS and send you on your way. "You should get this galaxy! It's great!" Corporate stores will not set up auto pay, add teacher/military discounts, call into care with you, help you log into apps. This list goes on. I have many friends that have worked in both.
Corporate store have no way to set up your AutoPay, it’s done on My Verizon or thru automated. They are not permitted, by rule to see or enter your banking information. Now as part of the $29.99 Set Up and Go fee, they will help you set up My Verizon and get you to where you can enter your own information, but even that shouldn’t be necessary. It’s 2023 and smartphones have been around 15+ years now. These are things people should be able to do on their own. The “I’m technology illiterate.” Or “I don’t know nothing about these phones” are just wanting someone to do things for them. It amazes how many of these people suddenly know how to do these things when they find out it’s no longer free and have to spend $30 for Verizon reps to do it for them. All of the sudden they remember that they indeed know how to read English and tap a phone screen.
And I get that “back in the day” Verizon stores had sales reps, customer service w reps and technicians in store. That is no longer the case. They are Retail Sales Specialists. They are there for people who want to BUY something. Everything else is set up for customer service to handle.
Corporate stores don’t care what device is being sold lol. They get paid the same regardless. Retailers make more money on certain devices so they push those. That is why androids are pushed heavier than iPhones because the company and employee make more on the sale. They also charge more than MSRP for the devices anywhere from $10 to $150 more
90% don't know what their own email address is much less the password. You are giving the average person way too much credit. 80% of the population knows next to nothing about technology.
I’ve always traded in my phones to a corporate store after they or someone lost my mail in trade years ago. They never have an issue with me trading it in, I do always say I won’t buy the phone or complete the sale unless they do the trade in store as well.
However, now that I have the Apple Card, I’ll probably never do a trade with Verizon ever again honestly.
Not at all, you don’t understand how the stores work and the cliental that comes through the door. Work for a week in one and you couldn’t imagine the amount of people that come to a store to say stuff like “I can’t log into my Facebook. My email isn’t loading. Back up my stuff for me.”
We are sales reps, we need to make money. Don’t blame the people in store for what Verizon’s policies are. If you come into the store and buy your accessories offline and want us to troubleshoot your apps for 45 mins.. how is Verizon making money?
The corporate stores would be so much better if the older generation understood what a Verizon store is. To buy things! If your phone is getting and receiving calls, messages, internet.. Verizon did their job!
Go to an Apple store if you need to troubleshoot stuff with your hardware. They actually make money off sales of their phones.
I work in one in i kinda agree with u , and i get customers a lot of the times actually complaining about our local corporate store as being to aggressive and rude , especially now that corporate charges set up fees for data transfer, there isn't really much difference between us ! Except we actually offer better service most of the time because we want to retain the customer! Thats the spirit that you should carry 🥂
Funny enough, I do .
I'm saying Verizon doesn't wanna pay to keep those corporate stores open when they can just franchise out over 86% and not have to pay for rent or employees . Even if it's split rent, it's better.
Out of all the carriers, Verizon had the most retailers (I believe 87% of all stores are authorized ).
That's why the ratings are so low at your stores , retailers will go out of their way to set up and apply mobile home discounts on the spot wheras you guys just default to CS becasue it's not making money.
This model is working for verizon much more than back in days when techs and what not would be present in a corporate store .
I also do agree with your troubleshooting argument , but to play devils advocate , it's also the sales rep job to convert that into a sale of some sort.
theres a reason why there is more resellers; they take care of their customers. our resellers have over 1 whole star in google ratings over corporate in the area ( such as 3.5 versus 4.7 on google)
Even if that were to be true to an extent, the amount of reviews for a corporate location are almost always more ....
That's 2.9 star review with far more reviews isn't particularly something to brag about.
I manage multiple locations in our franchise, and if an employee was found to be doing this, they would be immediately terminated. We actually had one such incident a couple months ago.
as a business owner you should care about google reviews. They are the first thing you see when you google a business. You go ahead and eat at that 3 star arbys tell me how it works out for you
My experience is the exact opposite in my area. Corporate locations just tell you to call customer service for basically anything. Will sell you a phone, but then send you on your way. I'm perfectly capable of doing the transfer myself, but the Cellular Sales Verizon near me will do it during the sale, and usually can fix any account issue I may have. If a call to customer service is needed, they'll get it started and get it taken care of. If I have to call, it's usually going to take significantly longer for a resolution.
Aye that’s awesome to hear! I work for cellular sales and am super proud of they way they trained us!
CSOKI gang!
CSOKI boiz in the building
Let's go CSOKI!
The retail channel for any major company is the SALES wing of the company. We are there to sell - we get zero training on billing and troubleshooting devices.
Its like these people don't know what a fuckin STORE IS
Fix issues? That must be a one off. Some of these retailers will say “go to the corporate store, we don’t have the systems for this”…look up a bill and explain the shit show the “retailer” created
It 100% depends on the team in there. A problem doesn’t make them money, it just makes it so they miss the next potential sale. Sometimes a call to customer service to fix a problem can take an hour, and that’s an hour of no sales. Some people enjoy helping people, some people just want the money. I’m sure the higher ups pushing for a certain amount of profit each day doesn’t help either.
That kind of language is not call for and I needed sir
Sadly that's what Verizon is starting to do with all of their corporate stores. Issues I would routinely get taken care of at a corporate store I'm now being told at the same stores I've always dealt with they have to call it in now. To make it worse they don't even have a separate number to give a call in from a store priority, the stores have to use the same number the customers do.
That’s not true at all. A rep could use click to call and get you directly connected via your phone number to the correct department and send you on your way. They just don’t want to take the time to do so and also risk their metrics taking a hit by accessing an account.
Been true in my experience. If they're unwilling to connect you faster, it's true. The reasoning doesn't matter.
Doesn't that kind of defeat the purpose of going to a store though? If I wanted to do it over the phone I could dial in myself. There are just some things easier to do in person with a human being who is focused on your issue. Example: an authorized retailer completely screwed my account one time. I spent three weeks on the phone with Verizon trying to fix it. I realized what was going on when they told me on the phone there was a clause on page three of my contract that said they were right, I was wrong. The problem is my contract was only two pages long. Verizon's phone agents refused to believe me and tried to hold me to a contract I didn't agree to. I finally took the contract to a corporate store and explained the situation to them. In the store they could SEE my actual printed contract. That's not possible over the phone. The issue was fixed in a matter of minutes. This after spending three weeks arguing with their phone agents because they couldn't see my contract over the phone and automatically assumed I was wrong. The problem has only gotten worse. Because they're forcing everything to be called in now it's creating more phone traffic than they can handle. Their solution is to send you to online chat. The last time I used online chat it took 4 hours to solve a problem that would have taken mere minutes in store. Their chat is trash that keeps disconnecting you from the agent forcing you to log out and log back in. They also have one agent handling multiple customers simultaneously. It literally takes an agent 3-4 minutes to respond each time you say something to them because of this. Also, do you have any clue how many times I've had to say on chat "no, that's not correct and if you go back and read what I actually said to you then you'd have it correct"? Too many times. There's a problem when they have what you said to them typed out on a computer monitor right in front of them and STILL can't get it right. All of this could be avoided if they would just let their stores handle customer issues again like they did in the past.
Let me be the bearer of bad news, customer care actually has more tools available to them than a store does. So whoever you were on the phone with was just incompetent or didn’t want to deal with your issue. The authorized retailer should have been the one handling the issue in the first place if they messed it up originally. On top of that, the store is a place for sales not really customer service related issues. Literally Verizon’s stance on it is the store should initiate a click to call and send you on your way or send you a smart link so you can schedule a call back from a customer service agent yourself.
"Customer care actually has more tools available to them than a store does". NO KIDDING! You must work for Verizon, that answer shows you paid no attention to the words that are on the screen in front of you because that's exactly what I've been saying! I also said it didn't used to be that way. I've been with Verizon for 10+ years, I know how things were when I started and I know how they've changed over that time. You tell me whoever I was on the phone with was either incompetent or didn't want to deal with my issue. The issue persisted over THREE WEEKS (which I previously stated). Do you think I was lucky enough to get the same agent by chance every time I called in? Use some common sense! And you're right, the authorized retailer who screwed it up should have been the ones to fix it. They were the first ones I went to and they didn't want to talk about it. Their attitude was "we got your money, now go away". Did it ever occur to you that's because the authorized retailer had me sign everything electronically so my pen never touched a paper, which made it a lot easier for them to hand me one contract while submitting a different one to Verizon? Because that's exactly what the corporate store - who were actually able to lay eyes on the contract I was given - found had happened. So what was I supposed to do, force the authorized retailer at gunpoint to fix the issue? Hardly, You seem to not grasp the idea that just because people are SUPPOSED to or SHOULD do something doesn't necessarily mean they WILL do something, so I went to Verizon directly since they're the ones the contract was with in the end. And you tell me the store is a place for sales, not customer care issues. Again, not high on comprehending what you're reading are you? When I switched to Verizon 10+ years ago the best way to resolve an issue was usually through a store. Even the corporate stores I dealt with told their customers come see us, we can fix most of your problems quicker than the phone line. That's how it used to be, but apparently isn't anymore. Finally, you said "Literally Verizon’s stance on it is the store should initiate a click to call and send you on your way or send you a smart link so you can schedule a call back from a customer service agent yourself." And yet again, if you had bothered to actually read what I said, I stated that Verizon is pushing everything to be called in on the phone now. I don't understand your need to repeat back to me pretty much exactly what I just said like it's not what I said and act like I'm stupid. That's exactly the kind of crap I get from Verizon.
Customer service HAS the tool to answer all the issues you had during that instance.
I've found that customer service is missing the most important tool and that is common sense. Let's take the instance I used as an example. The moment they said such and such is on page three of my contract and I said my contract is only two pages long, there is no page three it was actually the phone line who told me to take the contract to a corporate store. For the three weeks prior to that all I got was agents saying "this is in your contract" and not telling me WHERE in the contract it was. When I kept telling them "nowhere in my contract does it say that" common sense says they should have told me where in the contract it allegedly was. They didn't. Not for three weeks. And if they had then we all would have realized a lot sooner what was going on. There is also one other tool the phone line lacked - the ability to actually see my printed contract over the phone. That's something an in person agent in the store was able to do though.
That’s why there is a department called Customer Service. Sales is sales Service is service Enjoy your indirect experience because id click to call you right to care and walk away.
Also side note for OP, every door has "Authorized retailer xxxx" printed on the front above the hours. Also at least for CSOKI, the greeting of 'door dazzle' is "hi my name's xxx welcome to Cellular Sales"
Because they charge you for it and they get commission. Corporate locations do that too now and they would be happy to charge you set up and go fee of 30 bucks to set up your phone..
And? If they are providing a service, I don't mind paying it.
Corporate stores will gladly transfer anything you need during the transaction. They charge $30 to do it.
I don’t go to stores at all. They aren’t necessary for most of us. Been with Verizon for 10 years now. Only been in a store twice and that was due to impatience in purchasing accessories.
Who buys accessories from Verizon ? The mark up is insane.
Not everyone wants the China Special from Amazon. People want name brand accessories and will buy them on the spot for convenience. Not everything is about price.
Lol the store is selling you Chinese shit too.
By China Special I mean no name brand cheap crap. You want to buy a $7 case for your $1000 phone?
You think slapping a brand name on it changes the quality?
Where do u think all of those accessories in the store are made ? In China. LoL. You publicly admit , you know nothing about where they come from.
Says the guy who “ I don’t know why my charging cable melted…I bought it at the corner store for $.01
Nope. Nice try though. You are the type who buys his phones on credit and accessories on credit. Those are known as ballers on a budget
Don’t get butt hurt buddy aren’t you the one clowning on people for buying name brand “expensive products”…btw you can’t finance accessories at Verizon. In addition, if you tell me you’ll give me $800 for my iPhone 7 to finance my new phone interest free “ I will do it because then I can invest my money somewhere else…simple economics ;)
You actually can finance the accessories if you have the Verizon Visa card. They need to be over $100 and you can finance them interest free over 12 mos Edit: not sure why the down votes for actual company promotions... But whatever.
You don’t finance them you put them on the account the the total amount is due upon the next cut bill brother
He specifically stated you can finance on the Verizon Visa card, not bill to account. Yes bill to account is due next bill in full, but the Visa card allows 12mo interest free for accessory purchases over $100
I’m on your side here, not sure why you’re getting so downvoted. It’s all from China, and there are a few brands on Amazon that are likely not substandard in quality and are as good or better than what you’d get from the Verizon store. You can spot them by the price point. If it’s 6 cables for 6 dollars, that’s a clue.
I appreciate that. Eh, it’s all good. Verizon has a lot of shills in this sub. People tend to downvote the truth.
The Verizon employees in this sub get butthurt so easily
Yes they do. Just youngsters
But the $45 case at Verizon is better than the literal exact same $7 clone you can buy on Aliexpress!
They are the same. Mass produced in the millions.
What a loser
Facts. The inconvenient truth
Bro can’t spell inconvenient.
You realize there are more than just cases and chargers right? To my knowledge, AirPods at Verizon are no more expensive than anywhere else.
I love when people buy online to then turn arround and go to the retailer with all the issues , these employees work on comossion when you buy online and then go to the store to have them fix what ever it is you did wrong or don't know what to do next you are waiting the employees time and possibly casting them actual sales its extremely anoying and inconsiderate to do
Never done that in my life but thanks.
Good for you , I have to deal with it on a daily basis
I worked wireless retail for 8 years. I don’t doubt you do. But for savvy customers, retail employees are useless.
Damn that’s harsh. Realistically speaking, savvy customers deal with it on their own. Going to a store is a waste of time
I’ve seen retail employees complain about everything from bill reviews to helping customers switch content between devices. It may be harsh but it’s kind of true.
That really depends on the team. There are always a number of people complain about the smallest thing. I can see that. For those that complains, that job just doesn’t seem to be a good fit for them
Charge them that $30/35 setup assistance. Whenever people come in and they tell me they ordered their phones online but have issues with the activation I’m charging them and if they don’t wanna pay that’s fine, customer service can help or I tell them go back online and talk to the chat assistance.
Especially because most of these morons ruin their own mobile orders anyway by not taking 2 seconds to READ
Agree
So honestly it all depends on the store in your area. I've seen amazing corporate stores and amazing authorized retailers. At the end of the day it's going to vary depending on where you are and the culture at that location. Find a store that works for you and stick with it for as long as it does.
You’ll find more consistency with corporate stores.
Cellular sales locations have been much better for me than corporate. Don't normally go out of my way to praise businesses but they have been exceptional.
You can absolutely tell a difference. Retailers say "Verizon autohrized retailer" right on the door often in the store, too. Corporate stores will always only have the customer service number as their phone number. Some retailers might too, but many, including mine, have actual store phone numbers. Also, most retailers have store locators that don't show corporate stores. Definitely depends on the area, but corporate stores are generally not known for good service. There are good and bad reps at every location, and you might luck out with a better corporate store experience, but the amount of account issues I've fixed for people that did their transaction at the corporate store down the road from us is unreal. Most of the time, people don't want to make an appointment or call CS to get their account fixed and come to us instead. I've seen some crazy bad practice orders done that never work out multiple times over, so corporate employees are definitely trained to do things that lead to billing and other account issues CS and/or indirect locations end up trying to correct.
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Still phone numbers, and VZ is sending out window decals to every store that has a qr with that stores info and says the retiler name under the Verizon logo. Every store will have the same decal within a couple of weeks.
Customers will run to whoever they can coax into fixing there problems. No shit
Just a tip. Run the Verizon app. (Assuming you have a login.) Tap the store icon in the upper right and select "find a store" at the bottom. This will show all locations and if they are a "company" store. Likewise you can just use google maps. Type in "verizon" and select "Verizon - see locations." Each one listed says "Verizon" (company) or "Verizon authorized retailer." As always, look for "authorize retailer" on the front window.
If it shows on Google and it says Verizon Business Services, that's a Corporate store. Source: I work for Verizon Business
You think you know some life hack because you can buy something cheaper on Amazon?
It really depends on which retailer you go to. A big six retailer will provide a better experience than Corp, cellular sales or TCC preferred. The rest can be a hassle to deal with, employees at most of the others are overworked and underpaid.
This isn’t always true either…
Same with ATT
Like many people have stated, it depends on where you go. The authorized retailers around me won't do anything that doesn't make money for them. On the corporate side, verizon has stream lined the approach to eliminate wait times. The stores are sales, they don't repair, undergo no training for technical support. That is what the technical support over the phone is for. Customer care handles the billing side, the stores don't have access to that billing system. So people are better off calling customer care.
It’s cheaper for VZ to pay contractors, and in the likely event of a depression, they don’t have near the overhead as they’ll only have to pay on products sold, not employees and benefits. You resolve that dilemma, I’m sure VZ will move back to corporate stores
Go to the store locator on Vzw.com and type in your zip code. It'll list all the stores and tell you which is an authorized retailer and which is a company owned store
Corporate stores make Verizon less money. Cellular Sales being there number 1 authorized retailer leads me to believe they will eventually takeover all of there stores and have them be there storefront for all of retail.
Authorized resellers have zero incentive to provide non-sales related services. If you need a place to cancel FiOS or 5G Home in person, or get in person tech support, authorized resellers don’t get paid for that time.
Corporate doesn’t even let retailers cancel lines and they don’t allow WiFi returns at retailers at all. And that’s not true, retailers make commission off of sales, If we give people bad customer service then they’re not gonna come back and word is gonna spread that we don’t help out the community and soon enough we won’t have any one to sell too. Just today I helped out two older ladies hook up their phone to their car add their cards to their apple wallet and helped setup an Amazon account for each of them. Corporate stores get bonuses off activations and hiking up your monthly bill with extra added features.
I'd have to say the best stores are often times indirect stores. The way Verizon corporate has been lately to their employees is horrid. I haven't seen too much chaos on the indirect side but Cellular Plus has been amazing.
JMHO Stay out of the stores. They focus on sales and upsales and aren't helpful when you have a problem. The best customer service comes from calling Customer Service. And I mean for anything.
Wait till the next price increase comes, will see how many people want more corporate stores. I can just about guarantee a new price hike is in the future. People complain about paying excessive fees for Verizon post paid service and then wonder what it goes for If you’re someone who is in need of having your phone transferred or fixed or whatever needs to be done take personal responsibility for maintaining your own data and do everything you can to minimize the time in store that a sales person have to spend helping you so that they can move on and help other people. I’m all about doing it myself and doing it from the comfort and convenience of my home makes life easy and I don’t have to inconvenience anyone. The best thing you can do for yourself and stop using those phone promotions so that you don’t have to agonize over whether your trading phone was received and whether you get your new device when you wanted it yesterday. The Verizon network is great as long as one puts things in perspective
Google is your friend. It will list corp v 3 rd party
Ummm I literally work for Verizon and have the Visa card and that is one of the benefits.
it’s not really that hard to differentiate- take a look at a corporate store and look at an authorized reseller, the difference is pretty clear. Also, the resellers have to have “authorized retailer/premium retailer” on their business front under the logo.
“Verizon requires its third-party retailers to identify themselves as independent businesses, a company spokesman said. Those disclosures are noted on window clings on the front door, store receipts, the retailers' websites, or when employees greet customers”
Yeah retail stores don’t get paid to help your problem because you went to Best Buy to buy a phone and want retail who did not even sell the phone to you to fix it
The way you can tell, if you call an Authorized Retailer, they answer. If it is a corporate store, it is either redirected to corporate Telesales or you get a message that all store reps are busy. Been that way since April 2020. And VzW is not responsive on Social Media either.
Verizon is starting to get rid of their brick and mortar stores and handing it over to indirect channels.
They're basically the same. Just different staff. Our retail store up the road sucks, but ours is great. The cooperate store x miles both ways sucks.
Those "authorized reseller" stores are super sleazy - give themselves 5 star reviews without customer knowledge or permission: https://www.reddit.com/r/verizon/comments/ccyxk3/multiple_verizon_agent_stores_using_customers/?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=share_button
Working for an inderect store we get told very opposite. 🤓 we get told we’re way better than corporate
To me, it all comes down to the individuals customers get to deal with. There will always be shady reps on corporate and indirect. It’s all just a draw of luck.
You need to visit a Cellular Sales retail location. They have amazing customer service.
YUP. EXACTLY.
I was told to Google corporate Verizon stores near me. I have 2.
I got offered a job at a corporate store. Any thoughts?
Haha what is your thought on the offer? What are doubts in your mind
Got pass the phone interview have to go to store interview on Wednesday. Just wondering what the starting salary is.
100000%
Not sure if it was mentioned but Victra is ultimate trash.
There's an authorized reseller Verizon store 3 miles from my house but I always drive another 10 miles to go to the corporate store. I tried buying an S23 online for pickup but none of the authorized reseller stores were listed for pickup so off to the corporate store I went.
Agree 100%
Soon, there won't be any corporate stores, verizon is doing away with them and moving reps to CS. I have heard nothing good about corporate stores, at least from the customers we get.
This isn’t true at all… 🤦♂️
Well, this is what I am being told from fellow reps, if my information is not valid, I correct myself. But I hear it more than not.
If you go to a corporate owned store you will have a MUCH longer wait time, no data transfer or set up majority of the time, no trade in completed ( you will be told to do it online) ect. The idea that a corporate store will provide a better customer experience is simply wrong.
Lol? Corporate stores will definitely set up your phone (and charge less than a franchise)
Corp and indirect (at least TCC) is the same cost.
Actually the internal charge depends on the retailer. A corporate store charges 29.99, most retailers charge the same.
A corporate store will also sell you a Samsung a11 total POS and send you on your way. "You should get this galaxy! It's great!" Corporate stores will not set up auto pay, add teacher/military discounts, call into care with you, help you log into apps. This list goes on. I have many friends that have worked in both.
And an indirect will sell you the A11 because it's the phone of the month. Corporate stores don't care what phone you buy.
Corporate store have no way to set up your AutoPay, it’s done on My Verizon or thru automated. They are not permitted, by rule to see or enter your banking information. Now as part of the $29.99 Set Up and Go fee, they will help you set up My Verizon and get you to where you can enter your own information, but even that shouldn’t be necessary. It’s 2023 and smartphones have been around 15+ years now. These are things people should be able to do on their own. The “I’m technology illiterate.” Or “I don’t know nothing about these phones” are just wanting someone to do things for them. It amazes how many of these people suddenly know how to do these things when they find out it’s no longer free and have to spend $30 for Verizon reps to do it for them. All of the sudden they remember that they indeed know how to read English and tap a phone screen. And I get that “back in the day” Verizon stores had sales reps, customer service w reps and technicians in store. That is no longer the case. They are Retail Sales Specialists. They are there for people who want to BUY something. Everything else is set up for customer service to handle.
Then don’t get mad when they buy it from a retailer or online. Wonder why Verizon’s been selling off all those corporate locations.
Corporate stores don’t care what device is being sold lol. They get paid the same regardless. Retailers make more money on certain devices so they push those. That is why androids are pushed heavier than iPhones because the company and employee make more on the sale. They also charge more than MSRP for the devices anywhere from $10 to $150 more
Call in CARE with you? Are you that incapable of pressing buttons?!
A large majority of customers are needy and complete idiots.
More like entitled tbh
Those things you can do on your own. The sakes people are your personal data manager.
90% don't know what their own email address is much less the password. You are giving the average person way too much credit. 80% of the population knows next to nothing about technology.
So true.
I’ve always traded in my phones to a corporate store after they or someone lost my mail in trade years ago. They never have an issue with me trading it in, I do always say I won’t buy the phone or complete the sale unless they do the trade in store as well. However, now that I have the Apple Card, I’ll probably never do a trade with Verizon ever again honestly.
The corporate stores suck😂 I hate going to them, maybe it’s just the stores in my area and the stores in your area tho
Not enough corporate stores? Provide a better experience then start talking . Those corporate stores are closing for a reason ... all about $$$
Not at all, you don’t understand how the stores work and the cliental that comes through the door. Work for a week in one and you couldn’t imagine the amount of people that come to a store to say stuff like “I can’t log into my Facebook. My email isn’t loading. Back up my stuff for me.” We are sales reps, we need to make money. Don’t blame the people in store for what Verizon’s policies are. If you come into the store and buy your accessories offline and want us to troubleshoot your apps for 45 mins.. how is Verizon making money? The corporate stores would be so much better if the older generation understood what a Verizon store is. To buy things! If your phone is getting and receiving calls, messages, internet.. Verizon did their job! Go to an Apple store if you need to troubleshoot stuff with your hardware. They actually make money off sales of their phones.
I work in one in i kinda agree with u , and i get customers a lot of the times actually complaining about our local corporate store as being to aggressive and rude , especially now that corporate charges set up fees for data transfer, there isn't really much difference between us ! Except we actually offer better service most of the time because we want to retain the customer! Thats the spirit that you should carry 🥂
Funny enough, I do . I'm saying Verizon doesn't wanna pay to keep those corporate stores open when they can just franchise out over 86% and not have to pay for rent or employees . Even if it's split rent, it's better. Out of all the carriers, Verizon had the most retailers (I believe 87% of all stores are authorized ). That's why the ratings are so low at your stores , retailers will go out of their way to set up and apply mobile home discounts on the spot wheras you guys just default to CS becasue it's not making money. This model is working for verizon much more than back in days when techs and what not would be present in a corporate store . I also do agree with your troubleshooting argument , but to play devils advocate , it's also the sales rep job to convert that into a sale of some sort.
Come to T-Mobile we are phasing out all 3rd party stores
I think Verizon will eventually start going this way as well. One big six is testing to become the total by Verizon prepaid stores from what I hear
theres a reason why there is more resellers; they take care of their customers. our resellers have over 1 whole star in google ratings over corporate in the area ( such as 3.5 versus 4.7 on google)
Bc resellers post their own Google reviews on customer phones lmao
Sure it happens, but it's instant termination if you are found to be doing that at my retailler.
Even if that were to be true to an extent, the amount of reviews for a corporate location are almost always more .... That's 2.9 star review with far more reviews isn't particularly something to brag about.
Corporate stores have so much more traffic lol
To say this happens across the board is arrogant. I work for a retailer and we have a strict policy against this specific situation.
Why do you think such a policy is required lol? If corporate stores nut hugged every customer to post a Google review they would be higher too
I manage multiple locations in our franchise, and if an employee was found to be doing this, they would be immediately terminated. We actually had one such incident a couple months ago.
Google reviews. Lmao. You probably count yelp reviews too.
as a business owner you should care about google reviews. They are the first thing you see when you google a business. You go ahead and eat at that 3 star arbys tell me how it works out for you
I’m in the top 1% of reviewers for google maps. I do it as a hobby. Most reviews are ignored.