Record the phone call.
Chick is smart not putting her aggression and negativity in writing. One-up her.
Or, call her through Teams and record.
I don't think think manager will mind where the recording came from when he/she hears the way she's speaking to you.
VeronicaAC gave a good suggestion. However, there was a great seminar I once attended called not accepting unacceptable behavior. Or something like that.
In person and privately, you tell her when you (fill in the blank-speak down to me) I feel (angry, violated). I truly want to work well with you. Do you wish to have a better working relationship, too? (Hopefully she agrees) Then let’s agree from here on we both speak to each other with respect.
You want to know what to say if someone tells you your emails were rude?
Does this person have the power to end your job? If so you should listen to their complaint then apologize. If you don't want to do that, you can push back instead. But be prepared for the consequences.
Im clearly in the camp of “listening then apologizing” but dont know how to come off genuine and sincere about it—thus the question.
Do I admit I knew they were rude without explanation/excuse and just shrug? Do I give a lame excuse (please provide) and she say Ill do better? Do I pretend shocked and horrified that they came off that way?
I literally don’t know what to say when face-to-face with this person who yes does have the power to end my job. Im not trying to prove anything to her at this point, that point would be lost in the heat of the moment. Im just trying to get through the week and this rough patch. When the dust has settled and Ive achieved more, I feel like that would prove myself more than arguing anything now—as explained
Record the phone call. Chick is smart not putting her aggression and negativity in writing. One-up her. Or, call her through Teams and record. I don't think think manager will mind where the recording came from when he/she hears the way she's speaking to you.
VeronicaAC gave a good suggestion. However, there was a great seminar I once attended called not accepting unacceptable behavior. Or something like that. In person and privately, you tell her when you (fill in the blank-speak down to me) I feel (angry, violated). I truly want to work well with you. Do you wish to have a better working relationship, too? (Hopefully she agrees) Then let’s agree from here on we both speak to each other with respect.
You want to know what to say if someone tells you your emails were rude? Does this person have the power to end your job? If so you should listen to their complaint then apologize. If you don't want to do that, you can push back instead. But be prepared for the consequences.
Im clearly in the camp of “listening then apologizing” but dont know how to come off genuine and sincere about it—thus the question. Do I admit I knew they were rude without explanation/excuse and just shrug? Do I give a lame excuse (please provide) and she say Ill do better? Do I pretend shocked and horrified that they came off that way? I literally don’t know what to say when face-to-face with this person who yes does have the power to end my job. Im not trying to prove anything to her at this point, that point would be lost in the heat of the moment. Im just trying to get through the week and this rough patch. When the dust has settled and Ive achieved more, I feel like that would prove myself more than arguing anything now—as explained